[cisco-voip] UCCX Script to get Time Zone by Area Code

[Matthew Loraditch]

Anyone ever written one of to get Time zone from Caller ID area code? I know 
how it would work, but hoping maybe there is a template (especially for the 
database side somewhere)

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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[cisco-voip] COBRAS Migration from 1.2 to 11.5..

[Matthew Loraditch]

So apparently Cobras IMPORT latest version won't import 1.2 files. It says to 
use an older version but from where can I get that? Then the next question is 
what version of Unity Connection must I import it to? I'd imagine older 
versions of COBRAS won't work with 11.



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[cisco-voip] Need COBRAS Imports for Unity Connection from 2010 or earlier

[Matthew Loraditch]

Folks,
In Desperate need of the above. Talked to Jeff Lindborg and he is not sure he 
has them anymore... migrating a dinosaur 1.2 system. Per Jeff the last code 
that would have for sure supported it was in 2010. From the release notes I can 
see 1.1.193 was the last update the had a fix related to 1.2 so that version or 
older would work.
If you can help, I owe you!
Thanks!!

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] Need COBRAS Imports for Unity Connection from 2010 or earlier

[Matthew Loraditch]

Lelio saved the day!

FWIW some Tidbits I got from Jeff Lindborg today:

Some Cobras History:
Digging around, any version of COBRAS Import after Feb of 2011 requires version 
30 of the MDB file definition - many tables and items added for routing rules, 
schedules, alternate contact numbers and the like were tucked into that version 
which required a major rework.  You're 1.2 backup is rev 21 of the MDB 
definition from early 2010.



And good info on if Cobras didn't barf you are good, no matter what versions 
you are crossing (I used Lelio's ancient version to import into 10.5 with no 
errors):
If it didn't spit out errors you're ok - everything COBRAS does uses stored 
procedures on the target Connection server - it never ever inserts data 
manually or in row updates or the like - so the local version you're installing 
to has control over if it likes the data and the framework, not COBRAS.  That's 
by design - all the foreign key constraints and data value checks are done in 
the stored procs (which is what the web interface for Connection uses as well). 
 You lose speed that way but gain safety.


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Lelio Fulgenzi [mailto:le...@uoguelph.ca]
Sent: Monday, February 6, 2017 10:32 AM
To: Matthew Loraditch ; 
cisco-voip@puck.nether.net
Subject: Re: Need COBRAS Imports for Unity Connection from 2010 or earlier




spark me up - le...@uoguelph.ca<mailto:le...@uoguelph.ca> .  i got one with a 
date stamp of 6/14/2009.



lelio




---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Monday, February 6, 2017 10:28 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Need COBRAS Imports for Unity Connection from 2010 or 
earlier


Folks,

In Desperate need of the above. Talked to Jeff Lindborg and he is not sure he 
has them anymore... migrating a dinosaur 1.2 system. Per Jeff the last code 
that would have for sure supported it was in 2010. From the release notes I can 
see 1.1.193 was the last update the had a fix related to 1.2 so that version or 
older would work.

If you can help, I owe you!

Thanks!!



Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] CUCM and CUC

[Matthew Loraditch]

PIN is not syncable via LDAP.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hefin 
James [ahj]
Sent: Wednesday, February 8, 2017 4:28 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM and CUC

Hi Everyone,

Quick question on LDAP synchronization.
We currently have CUCM and CUC version 10.5, both syncing via LDAP. 
What I'd like to know is if there's a way to sync the PIN number via LDAP?
I know that you can sync the PIN between CUCM and CUC in version 11.5, but as 
we already carry a PIN for other services, I'd like it's sync'd via LDAP.

Thanks in advance,
Hefin
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Re: [cisco-voip] Upgrade knowledge

[Matthew Loraditch]

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)
There is a cop required or upgrade to SU2 but it will work up to the  latest 
CUCM release.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry 
Oakley
Sent: Monday, February 13, 2017 2:15 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Upgrade knowledge

Currently we are CUCM 10.5.2.11900-3 and UCCX 10.6.1.1-39. We would 
like to upgrade to CUCM 11.x but for now stay at UCCX 10.6.1 as we want to keep 
CAD going for a while yet before we have to move to Finesse.  Possible?
We also have IM&P in our environment along with WebEx.

Thoughts and got ya's

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Expressway MRA and SSO

[Matthew Loraditch]

There is no Custom Rule for Expressway C. I have this working in multiple ADFS 
3 instances.
Just the LDAP rule mapping SAM-Account-Name to UID
[cid:image002.png@01D286C1.C93C7B80]


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
niml...@nimloth.pl
Sent: Tuesday, February 14, 2017 12:47 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Expressway MRA and SSO

Dear Group,

I'm trying to enable SSO for Expressway MRA setup based on this documentation:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-9.pdf

For IdP we're using AD FS 3.0 and what I'm really interested is in part on page 
43 (Active Directory Federation Services 2.0) - unfortunately no success so far.

So here questions:

1)  Does anyone have working solution with AD FS ?

2)  Does it require same Custom Rules as for CUCM ?
c:[Type == 
"http://schemas.microsoft.com/ws/2008/06/identity/claims/windowsaccount
name"]=>
 issue(Type = "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name
identifier",
 Issuer = c.Issuer, OriginalIssuer = c.OriginalIssuer, Value = c.Value,
ValueType = c.ValueType, 
Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/
claimproperties/format"]
 = "urn:oasis:names:tc:SAML:2.0:nameid-format:transient",
Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/name
qualifier"]
 = "http:///com/adfs/services/trust",
 Properties
["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/spnamequalifier";]
 =
"");

Screenshots from working setup (AD FS rules)  would be nice (can be private if 
can't be send to group)

Hope someone have it working :)

Many thanks,
Lukasz
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[cisco-voip] CCX Prompt Storage

[Matthew Loraditch]

Are these stored as database blobs or ? Would rather not have to click through 
100 different prompts to download them so I can migrate to a new server. I've 
looked around in the backups, but don't see them..


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] CCX Prompt Storage

[Matthew Loraditch]

Thanks much! I felt like I had been able to do something in the past, but it’s 
been a long time since I’ve had to do this.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Schlotterer, Tommy [mailto:tschlotte...@presidio.com]
Sent: Monday, February 20, 2017 9:46 AM
To: Matthew Loraditch ; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CCX Prompt Storage

Click on the folder icon next to the folder of prompts you want to download,  
it will begin to download a zip of all the prompts in that folder.

Tommy



Sent from my Verizon, Samsung Galaxy smartphone



Tommy Schlotterer | Systems Engineer - Collaboration
Presidio | www.presidio.com<http://www.presidio.com>
20 N Saint Clair 3rd Floor, Toledo, OH 43604
D: 419.214.1415 | C: 419.706.0259 | 
tschlotte...@presidio.com<mailto:tschlotte...@presidio.com>

---- Original message 
From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Date: 2/20/17 9:44 AM (GMT-05:00)
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] CCX Prompt Storage

Are these stored as database blobs or ? Would rather not have to click through 
100 different prompts to download them so I can migrate to a new server. I’ve 
looked around in the backups, but don’t see them..


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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[cisco-voip] DX80 OSD activating randomly

[Matthew Loraditch]

Anyone seen this? My DX80 is having the overlay constantly pop up even though 
nothing is touch the screen. A reboot sometimes alleviates it for a while, and 
whether it's hooked to Spark or CUCM doesn't seem to matter...

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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Re: [cisco-voip] DX80 OSD activating randomly

[Matthew Loraditch]

Great! At least I’m not crazy. Thanks!

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Wednesday, March 8, 2017 10:17 AM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] DX80 OSD activating randomly

My DX80 has the same issue.  It's due to this hardware bug- 
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus38877



On Wed, Mar 8, 2017 at 9:58 AM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Anyone seen this? My DX80 is having the overlay constantly pop up even though 
nothing is touch the screen. A reboot sometimes alleviates it for a while, and 
whether it’s hooked to Spark or CUCM doesn’t seem to matter…

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] Overriding admin permissions necessary for jabber-update.xml

[Matthew Loraditch]

A higher version than the URL will not prompt to upgrade. I run the betas on my 
machine and we have the URL defined. It's if you have lower than check.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Friday, March 24, 2017 11:10 AM
To: Ben Amick ; Cisco VoIP Group 

Subject: Re: [cisco-voip] Overriding admin permissions necessary for 
jabber-update.xml


Good question - I'll be watching for replies.

In our location, we have some people with admin privileges, some without. We 
also have some people on centralized desktop management, some with local IT 
admins helping out. Some people have neither and are responsible for their own 
machines.

So right now, when we move to the automatic updates, we're going to have to 
make sure those on centralized desktop management have their versions upgraded 
first, and then we can update the URL to include the latest copy.

My worry is - if the URL is there from the beginning and the centralized 
upgrades happen and their version doesn't match the upgrade url , but is higher 
in version number, will that "pass" the test? Or will the upgrade URL try to 
downgrade those users?

Ugh.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Friday, March 24, 2017 9:37 AM
To: Cisco VoIP Group
Subject: [cisco-voip] Overriding admin permissions necessary for 
jabber-update.xml

So I'm trying to make it so that all my users are on the newest version of 
jabber, but other than using GPO or third party software to push the new 
versions, it seems to be impossible to properly use Jabber-update.xml, thanks 
to the fact that the update requires admin permissions and 99% of our users 
don't have those. Is there any way to get the updater to use some implicit 
permission so users can just update the software without assaulting our 
helpdesk with hundreds of calls?

Ben Amick
Telecom Analyst


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[cisco-voip] Cluster Migration IM and Presence

[Matthew Loraditch]

We are working on migrating a Customer from one set of CUCM/IM&P to a new one 
to facilitate a dialplan cleanup and expansion.

Both clusters are LDAP/ADFS-SSO integrated, all users are on the same AD domain 
with the same UPN (@customer.com). MRA is not in the picture.

Directory URI is set to Email Address. IM Address Scheme is the same as email 
as well.

We've never done something like this before, is there a way to make this work 
w/o having folks have different IM schemes between the clusters?



Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] Cluster Migration IM and Presence

[Matthew Loraditch]

So I was apparently overthinking this, setup ILS, setup Jabber Inter cluster, 
but can't IM back and forth.. any ideas what logs I need to look at?

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Thursday, March 30, 2017 9:12 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Cluster Migration IM and Presence

We are working on migrating a Customer from one set of CUCM/IM&P to a new one 
to facilitate a dialplan cleanup and expansion.

Both clusters are LDAP/ADFS-SSO integrated, all users are on the same AD domain 
with the same UPN (@customer.com). MRA is not in the picture.

Directory URI is set to Email Address. IM Address Scheme is the same as email 
as well.

We've never done something like this before, is there a way to make this work 
w/o having folks have different IM schemes between the clusters?



Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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Re: [cisco-voip] Cluster Migration IM and Presence

[Matthew Loraditch]

Yes, home cluster is set and correct and I created the peer links.
Home cluster verified correct as DNS only points to the one and user signs in 
ok to the second cluster.
Troubleshooter in IM&P does show all green in Intercluster section.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: James Buchanan [mailto:james.buchan...@gmail.com]
Sent: Thursday, March 30, 2017 12:06 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cluster Migration IM and Presence

Do you have users set with the correct Home Cluster in UCM? Also, did you 
create peer links in IM&P between the two sides?

On Thu, Mar 30, 2017 at 4:55 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
So I was apparently overthinking this, setup ILS, setup Jabber Inter cluster, 
but can’t IM back and forth.. any ideas what logs I need to look at?

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Matthew Loraditch
Sent: Thursday, March 30, 2017 9:12 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Cluster Migration IM and Presence

We are working on migrating a Customer from one set of CUCM/IM&P to a new one 
to facilitate a dialplan cleanup and expansion.

Both clusters are LDAP/ADFS-SSO integrated, all users are on the same AD domain 
with the same UPN (@customer.com<http://customer.com>). MRA is not in the 
picture.

Directory URI is set to Email Address. IM Address Scheme is the same as email 
as well.

We’ve never done something like this before, is there a way to make this work 
w/o having folks have different IM schemes between the clusters?



Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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Re: [cisco-voip] UCCX 10.6.1 SU2 and VMware

[Matthew Loraditch]

ESXi 6.5 is not yet compatible with any Cisco Voice software.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jose 
Colon II
Sent: Wednesday, April 5, 2017 4:41 PM
To: Cisco VOIP 
Subject: [cisco-voip] UCCX 10.6.1 SU2 and VMware

We are going to be upgrading our VMware environment from vCenter 5.5 to 6.5 and 
can not find any specific information on compatibility with UCCX 10.6.1 SU2 for 
this. Is this compatible?

Any help with this is appreciated.

Thanks
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Re: [cisco-voip] Jabber Push Notifications for iPhone and iPad

[Matthew Loraditch]

Well I can say it doesn’t require a spark account or anything of the sort. I 
can’t say whether it’s the same server farm or something of that nature. I 
wouldn’t be surprised if it wasn’t somehow.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Thursday, April 6, 2017 10:44 AM
To: bertacco.alessan...@alice.it; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber Push Notifications for iPhone and iPad

Can someone confirm if "Collaboration Cloud" is in fact the Spark platform as a 
service?

From the docs:

Cisco Communications Manager will need to register and stay connected to Cisco 
Collaboration Cloud.

On Thu, Apr 6, 2017 at 1:48 AM 
bertacco.alessan...@alice.it 
mailto:bertacco.alessan...@alice.it>> wrote:
Hi guys,
   I would discuss with you about the Apple iOS Phase1 and Phase2 and how Apple 
are changing the notification behaviour that impact on Jabber for iPhone and 
iPad.

Here the Link: 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/pushNotifications/11_5_1_su2/cucm_b_push-notification-deployment-iPhone-iPad/cucm_b_push-notification-deployment-for-apple_chapter_010.html


Here and Extract on what's is going on.


And a question for you, using Push notification at the end of Phase 2, make 
jabber fully functional when in Background, or for voice call we need to 
configure Single Number Reach? I don't understand that.


Regards

Alessandro



Important Notice

In alignment with Apple's changes to the iOS notification architecture, Cisco 
Jabber is in the process of implementing Apple Push Notification support for 
notifications. We highly recommend that customers upgrade Cisco Unified 
Communications Manager, IM and Presence Service, Cisco Expressway, and Cisco 
Jabber before September 2017. Failure to upgrade in a timely manner will result 
in loss of voice, video, and IM notifications for Jabber iOS users.

IOS Push Notification support for Cisco Jabber will be delivered in phases. 
Phase 1 is for IM only, phase 2 adds push notification support for voice and 
video calls.

Phase 1 Version Requirements

· Cisco Unified Communications Manager and IM and Presence Service 
11.5(1)SU2, available Jan 23, 2017

· Cisco Jabber 11.8.1, available Feb. 06, 2017

· Cisco Expressway X8.9.1, available Jan. 30, 2017

· Cisco Communications Manager to register and stay connected to Cisco 
Collaboration Cloud

What to Expect Next

Phase 2 will complete the updates for Push Notifications for voice and video 
calls in Jabber for iOS mid CY 2017. Upgrades to Cisco Unified Communications 
Manager, IM and Presence Service, Cisco Jabber, and Cisco Expressway will be 
required. Details around Phase 2 software versions will be published as part of 
the Phase 2 availability announcement.
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Re: [cisco-voip] UCCX 11.5(1)SU1 released

[Matthew Loraditch]

So we’ve been having tons of fun with live data and such so I updated over the 
weekend, now in supervisor Team and Queue data I’ve got this:

User does not have sufficient permissions for entity: 
C8E2DB0C114000A40A4E5E6B (minimum permission required: 
PERMISSION_READ_EXEC)


We are on Premium licensing… I’m digging around

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Saturday, April 1, 2017 1:21 PM
To: Abhiram Kramadhati (akramadh) ; Charles Goldsmith 

Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

You're so awesome!

On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
Try it for yourself ;)

Sent from my iPhone

On 1 Apr 2017, at 9:00 pm, Charles Goldsmith 
mailto:wo...@justfamily.org>> wrote:
Is this an April Fools joke?


On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
11.5(1)SU1 is now on CCO.

UCCX: 
https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
SM: 
https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=

Details: 
https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065



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Re: [cisco-voip] UCCX 11.5(1)SU1 released

[Matthew Loraditch]

And I had to reapply perms to all the reports… I don’t know whether I’m just 
special, but whatever update originally screwed up my CUIC perms (10.6 or 
something there was a bug…) has haunted me ever since. I don’t suppose there is 
a script someone in TAC could run to reapply default perms to everything in 
CUIC??

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Monday, April 10, 2017 7:58 AM
To: Anthony Holloway ; Abhiram Kramadhati 
(akramadh) ; Charles Goldsmith 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

So we’ve been having tons of fun with live data and such so I updated over the 
weekend, now in supervisor Team and Queue data I’ve got this:

User does not have sufficient permissions for entity: 
C8E2DB0C114000A40A4E5E6B (minimum permission required: 
PERMISSION_READ_EXEC)


We are on Premium licensing… I’m digging around

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Saturday, April 1, 2017 1:21 PM
To: Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>>; Charles Goldsmith 
mailto:wo...@justfamily.org>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

You're so awesome!

On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
Try it for yourself ;)

Sent from my iPhone

On 1 Apr 2017, at 9:00 pm, Charles Goldsmith 
mailto:wo...@justfamily.org>> wrote:
Is this an April Fools joke?


On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
11.5(1)SU1 is now on CCO.

UCCX: 
https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=
SM: 
https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=

Details: 
https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065



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Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

[Matthew Loraditch]

Just on#1 and 2 because I happened to just be building 2 CCX servers today, it 
did configure itself.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Tuesday, April 11, 2017 2:29 PM
To: Abhiram Kramadhati (akramadh) ; Nick Britt 

Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

I do appreciate the follow up, but I have a bone to pick here...actually, a 
few.  First, I was not in a situation where datasources were pointing at each 
other, I did have them pointing to a single node.  And that's where failover 
failed me.  I had both nodes pointing at the default Node 1, which was my 
Master, and when failover happened, reporting was down.

1) Where in the documentation does it say to reconfigure the datasource to 
point to the non-master node when deploying HA?

2) Why doesn't it configure itself?

3) Why doesn't it update itself like LiveData does?

4) Why can't we use the secondary source tab to populate both nodes?

5) What if I don't want all my reporting traffic traversing the WAN in HAoW 
deployments?  I.e., My Mast is located where most of my Agent and Supervisors 
are, and I want reporting to stay local to them.  The HA node is there just in 
case of a datacenter failure.
On Tue, Apr 11, 2017 at 3:03 AM Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
Hi guys,

So, here is the expected behavior and we are taking 11.5 as reference:

Historical datasource:

The historical datasource on either node should always point to the non-master 
Node. So, assume N1 is the master. CUIC on N1 should be pointing to N2 
datasource host and CUIC on N2 should be pointing to N2 datasource host. Also, 
unlike older versions we don’t redirect users to the secondary UCCX IP to login 
to run reports. You can login to any node CUIC and run the report, but the 
datsource host should be the secondary server.
However, we have seen cases where the nodes point to each other: N1 pointing to 
N2 (expected), N2 pointing to N1 (problem). This is opened as a defect and we 
are investigating why this can happen and I am guessing that’s what has 
happened in Anthony’s case in the original email thread.

CSCvd22513 is the defectID for your reference. I will share more information on 
the outcome of the investigation.

LiveData:

This is always pointing to the local node by default and need not be changed. 
The LD datasource uses REST API to figure out the engine master and will obtain 
the feed from the current active server. The LD failover too should happen 
automatically. So if the engine failover happens and you are still logged into 
N1 (slave now), LD should still be available and usable.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065



From: "Abhiram Kramadhati (akramadh)" 
mailto:akram...@cisco.com>>
Date: Friday, 7 April 2017 at 2:52 PM
To: Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>, 
Nick Britt mailto:nickolasjbr...@gmail.com>>

Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

I will get back on this by Monday with details.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>
Date: Friday, 7 April 2017 at 6:01 AM
To: Nick Britt mailto:nickolasjbr...@gmail.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

Nope. Abhiram?

On Thu, Apr 6, 2017 at 2:31 PM Nick Britt 
mailto:nickolasjbr...@gmail.com>> wrote:
Hi Anthony,

Sorry to grave dig but just wondered if you ever got an answer for this?

I am about to go down this rabbit hole myself as a customer wants a better 
explanation (documentation) as to how this is supposed  to be configured and 
how this should behave.

Cheers

Nick

On Wed, Jun 15, 2016 at 10:22 PM, Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>> wrote:
There seems to be zero documentation for UCCX that mentions changing or adding 
Data Source configuration in CUIC when running HA; whether HAoL or HAoW.

However, I have heard from Cisco employees, forums posts, and colleagues, these 
two points:
1.  The Data Source should point to the secondary node, and you have to 
manually change it, as the default is pointing to the primary node.
2.  The Data Source's Secondary tab is defaulted to disabled, and not 
populated.  It shouldn't be used, and CUIC takes care of updating the Data 

Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

[Matthew Loraditch]

11.5, I installed SU1 after install, but didn’t look at CUIC until after.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Tuesday, April 11, 2017 3:34 PM
To: Matthew Loraditch ; Abhiram Kramadhati 
(akramadh) ; Nick Britt 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

What version Matt?

On Tue, Apr 11, 2017 at 1:34 PM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Just on#1 and 2 because I happened to just be building 2 CCX servers today, it 
did configure itself.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Anthony Holloway
Sent: Tuesday, April 11, 2017 2:29 PM
To: Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>>; Nick Britt 
mailto:nickolasjbr...@gmail.com>>

Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

I do appreciate the follow up, but I have a bone to pick here...actually, a 
few.  First, I was not in a situation where datasources were pointing at each 
other, I did have them pointing to a single node.  And that's where failover 
failed me.  I had both nodes pointing at the default Node 1, which was my 
Master, and when failover happened, reporting was down.

1) Where in the documentation does it say to reconfigure the datasource to 
point to the non-master node when deploying HA?

2) Why doesn't it configure itself?

3) Why doesn't it update itself like LiveData does?

4) Why can't we use the secondary source tab to populate both nodes?

5) What if I don't want all my reporting traffic traversing the WAN in HAoW 
deployments?  I.e., My Mast is located where most of my Agent and Supervisors 
are, and I want reporting to stay local to them.  The HA node is there just in 
case of a datacenter failure.
On Tue, Apr 11, 2017 at 3:03 AM Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
Hi guys,

So, here is the expected behavior and we are taking 11.5 as reference:

Historical datasource:

The historical datasource on either node should always point to the non-master 
Node. So, assume N1 is the master. CUIC on N1 should be pointing to N2 
datasource host and CUIC on N2 should be pointing to N2 datasource host. Also, 
unlike older versions we don’t redirect users to the secondary UCCX IP to login 
to run reports. You can login to any node CUIC and run the report, but the 
datsource host should be the secondary server.
However, we have seen cases where the nodes point to each other: N1 pointing to 
N2 (expected), N2 pointing to N1 (problem). This is opened as a defect and we 
are investigating why this can happen and I am guessing that’s what has 
happened in Anthony’s case in the original email thread.

CSCvd22513 is the defectID for your reference. I will share more information on 
the outcome of the investigation.

LiveData:

This is always pointing to the local node by default and need not be changed. 
The LD datasource uses REST API to figure out the engine master and will obtain 
the feed from the current active server. The LD failover too should happen 
automatically. So if the engine failover happens and you are still logged into 
N1 (slave now), LD should still be available and usable.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065



From: "Abhiram Kramadhati (akramadh)" 
mailto:akram...@cisco.com>>
Date: Friday, 7 April 2017 at 2:52 PM
To: Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>, 
Nick Britt mailto:nickolasjbr...@gmail.com>>

Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

I will get back on this by Monday with details.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>
Date: Friday, 7 April 2017 at 6:01 AM
To: Nick Britt mailto:nickolasjbr...@gmail.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.n

Re: [cisco-voip] Cisco CUCM11.5 reviews

[Matthew Loraditch]

I’ve had no issues and have it on a few clients and ourselves.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Charles Goldsmith
Sent: Thursday, April 20, 2017 8:50 AM
To: cisco.voip 
Cc: voip puck 
Subject: Re: [cisco-voip] Cisco CUCM11.5 reviews

Yes, we deployed it about a month ago.  What problems are you seeing?

On Thu, Apr 20, 2017 at 12:49 AM, cisco.voip 
mailto:cisco.v...@verizon.net>> wrote:
All, has anyone gone with 11.5.1su2 yet?  I am having nothing but problems 
since upgrading from 10.5.2su4.
I se that they deferred 11.5.1, so I don't have alot of confidence that 
11.5.1su2 is stable.
Let me know, thanks management is breaking my back on getting upgrade for 
security reasoning.
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Re: [cisco-voip] directory connector and webex

[Matthew Loraditch]

We are using it. It does both.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, April 20, 2017 3:58 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] directory connector and webex


Anyone using the directory connector with WebEx?

I'm wondering if:


* directory connector with create/deactivate accounts based on the 
results of the configured filter

* if we can do something as simple as pick an AD group to be the only 
users to have a webex account created

Thanks!

Lelio


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager Release 12.0(x) does not support some deprecated phone models - Cisco

[Matthew Loraditch]

Also there are promos to knock these to 70-75% off list until the end of the 
FY. You’d save 66% off your estimate possibly.
Cisco really wants old phones out and you get Stephen’s fantastic software for 
gratis. Users can replace their own phones (if you are feeling frisky)


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Stephen Welsh
Sent: Monday, May 1, 2017 2:53 PM
To: Lelio Fulgenzi 
Cc: cisco-voip voyp list 
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

True, no avoiding the hard cost of the phones, but we have clients that would 
spend almost as much as the phone on services to replace the phone, so that 
would be £3 million ;)

Kind Regards

Stephen Welsh
CTO

[cid:image001.png@01D2C28C.0A6DBE60]

On 1 May 2017, at 19:50, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:


5,000 sets x $300/set = $1.5 million.

“Mostly” in this case is quite significant.


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, May 01, 2017 12:36 PM
To: Lelio Fulgenzi
Cc: Ryan Huff; Brian Meade; cisco-voip voyp list
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

I’m case you are not aware, getting MigrationFX for free means it doesn’t have 
to be hard or expensive:

http://www.unifiedfx.com/get-migrationfx-for-free/

This is one of the reasons Cisco are starting to depreciate handsets, upgrading 
phones is ‘mostly' a hardware cost.

Kind Regards

Stephen Welsh
CTO



On 1 May 2017, at 17:17, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:


Unfortunately, a lot of the ability to replace things comes from the end of 
support dates and the actual deprecation of devices being published. Without 
that, funding is diverted to things that need it. At least we’re seeing these 
deprecation notices a bit sooner (I think) so that helps.

I’ll tell you – with over 5000 7940/60s in the field – it ain’t gonna be 
pretty. But we’re working on it.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Monday, May 01, 2017 10:23 AM
To: Brian Meade
Cc: Lelio Fulgenzi; cisco-voip voyp list
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

My guess is because of SLED and GOV. The 40s and 60s were nearly indestructible 
tanks with many still running. Cisco maybe giving them a longer shelf life to 
make the CapEx burden for new handsets easier to spread by slowly transitioning 
those models.

I wouldn't count on them being around forever or much longer though :).

On May 1, 2017, at 9:57 AM, Brian Meade 
mailto:bmead...@vt.edu>> wrote:
Very surprised to not see 7940/7960 in there.

On Mon, May 1, 2017 at 12:54 AM, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
Deprecation of old(er) phone models continue




The following phone models are newly deprecated as of the 12.0(x) release:
•  Cisco Unified Wireless IP Phone 7921
•  Cisco Unified IP Phone 7970
•  Cisco Unified IP Phone 7971

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/deprecated_phones/cucm_b_deprecated-phone-models-for-1201.html


Sent from my iPhone

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Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager Release 12.0(x) does not support some deprecated phone models - Cisco

[Matthew Loraditch]

Yes I am. We mapped 7940s to 7841s and 7960s to 8811s but there are a multitude 
of options. Learning curve is low in our experience.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Monday, May 1, 2017 3:24 PM
To: cisco-voip voyp list 
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco


Thanks Matthew – I was not aware of any promos currently out there. We’re 
talking Cisco’s 2016/17 fiscal year ending July?

Sometimes it’s worth pushing the project through, but we want to make sure we 
select the right model.


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com]
Sent: Monday, May 01, 2017 3:03 PM
To: Stephen Welsh; Lelio Fulgenzi
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

Also there are promos to knock these to 70-75% off list until the end of the 
FY. You’d save 66% off your estimate possibly.
Cisco really wants old phones out and you get Stephen’s fantastic software for 
gratis. Users can replace their own phones (if you are feeling frisky)


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Stephen Welsh
Sent: Monday, May 1, 2017 2:53 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

True, no avoiding the hard cost of the phones, but we have clients that would 
spend almost as much as the phone on services to replace the phone, so that 
would be £3 million ;)

Kind Regards

Stephen Welsh
CTO

[cid:image001.png@01D2C28F.69F85540]

On 1 May 2017, at 19:50, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:


5,000 sets x $300/set = $1.5 million.

“Mostly” in this case is quite significant.


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Monday, May 01, 2017 12:36 PM
To: Lelio Fulgenzi
Cc: Ryan Huff; Brian Meade; cisco-voip voyp list
Subject: Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager 
Release 12.0(x) does not support some deprecated phone models - Cisco

I’m case you are not aware, getting MigrationFX for free means it doesn’t have 
to be hard or expensive:

http://www.unifiedfx.com/get-migrationfx-for-free/

This is one of the reasons Cisco are starting to depreciate handsets, upgrading 
phones is ‘mostly' a hardware cost.

Kind Regards

Stephen Welsh
CTO



On 1 May 2017, at 17:17, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:


Unfortunately, a lot of the ability to replace things comes from the end of 
support dates and the actual deprecation of devices being published. Without 
that, funding is diverted to things that need it. At least we’re seeing these 
deprecation notices a bit sooner (I think) so that helps.

I’ll tell you – with over 5000 7940/60s in the field – it ain’t gonna be 
pretty. But we’re working on it.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Monday, May 01, 2017 10:23 AM
To: Brian Meade
Cc: Lelio Fu

Re: [cisco-voip] CUCM 11.5 license question

[Matthew Loraditch]

Yes this is as Ben stated, contact GLO and tell them you are missing your CUWL 
messaging licenses. They should be able to quickly fix it.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
Twitter | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed 
Abd EL-Rahman
Sent: Thursday, May 4, 2017 7:45 AM
To: Ben Amick ; James Buchanan 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM 11.5 license question

Hi Gents,

Here is how my PLM looks like:

[cid:image001.png@01D2C4AA.E7C8D9F0]

Despite of having CUWL Standard 7 units available I still see -3 shortage in 
the Basic messaging ??





Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: Ben Amick [mailto:bam...@humanarc.com]
Sent: Wednesday, May 3, 2017 4:21 PM
To: James Buchanan 
mailto:james.buchan...@gmail.com>>; Ahmed Abd 
EL-Rahman mailto:ahmed.rah...@bmbgroup.com>>
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCM 11.5 license question

I find less than the license usage tab, checking the chart tab is more useful 
when trying to figure out oversubscription.

Also, I’ve run into an issue in the past of something really stupid – while 
CUWLs are a single purchase, it is possible to only install half of the 
license, and they’re allocated separately. See below for what should show in 
your ELM. When I came into ownership of this domain, I actually had 75 of my 
CUWLs that were installed as only the CUWL Standard line, and were missing the 
messaging portion.

[cid:image002.png@01D2C4AA.E7C8D9F0]



Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James 
Buchanan
Sent: Wednesday, May 03, 2017 6:57 AM
To: Ahmed Abd EL-Rahman 
mailto:ahmed.rah...@bmbgroup.com>>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUCM 11.5 license question

Can you send us a screenshot showing the licenses from License Usage in ELM?

On Wed, May 3, 2017 at 11:42 AM, Ahmed Abd EL-Rahman 
mailto:ahmed.rah...@bmbgroup.com>> wrote:
Hi Gents,

I have extra available units in CUWL standard license, and despite of that once 
I add any VM to a user the PLM give me a shortage in the basic messaging 
license, as per the documents CUWL standard license includes VM feature so why 
VM is not consuming from the CUWL standard license and showed separately as 
basic messaging with shortage counts??

Any clues?







Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer


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Re: [cisco-voip] Migrating a Cisco 2901 to a Cisco 4321

[Matthew Loraditch]

The vast majority of commands are the same. Netflow stuff is changed completely 
if you use that.  Outside of updating interface names, most of our templates 
just worked.



Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
norm.nichol...@kitchener.ca
Sent: Friday, May 12, 2017 7:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Migrating a Cisco 2901 to a Cisco 4321


We have a base config we use for building our 2901/11's . Will this work on the 
4321 or do I have to start from scratch.



Thanks




Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000


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Re: [cisco-voip] Analog phone with voice gateway

[Matthew Loraditch]

That is expected behavior. FXS ports don’t rely on a device or wire being 
connected. If you want it to not answer you need to shut it down or deprogram 
it.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
Twitter | 
LinkedIn 
| G+

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Samadi boukil
Sent: Monday, May 15, 2017 6:00 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Analog phone with voice gateway

Hi,

I have disconnect my analog phone but the FXS port remains still in “registered 
state” and the phone (number) still reachable and ringing out.
if someone can help me.

Thanks.

--
SAMADI Boukil
Élève Ingénieur
Génie Télécommunications & Réseaux
[https://mailfoogae.appspot.com/t?sender=aYm91a2lsc2FtYWRpQGdtYWlsLmNvbQ%3D%3D&type=zerocontent&guid=81dc83f8-efb7-4d63-9879-e203ef5f11a9]ᐧ
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Re: [cisco-voip] UCCX Compatibility Docs Leave DocWiki

[Matthew Loraditch]

DocWiki is going away from what I understand. That’s why UC on UCS was all 
moved to the main site.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Thursday, June 15, 2017 11:41 AM
To: Cisco VoIP Group 
Subject: [cisco-voip] UCCX Compatibility Docs Leave DocWiki

This is for my fellow Engineers who love documentation strewn about 
cisco.com's various nooks and crannies as much as I do.  ;)

Just starting a conversation around something I just noticed today, which is 
that the UCCX compatibility documentation, which used to be in a PDF, then 
moved to DocWiki, is now an HTML page.  This is aligning itself with other 
Cisco documentation changes towards HTML based, as opposed to PDF, which I 
really like.  The search feature is nice in these new page layouts.

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

I wonder why the change.  Is this change, as small as it might be, an 
indication that DocWiki's days are coming to an end?
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Re: [cisco-voip] UCCX Compatibility Docs Leave DocWiki

[Matthew Loraditch]

That link goes here: 
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html

And it says such here: 
http://docwiki.cisco.com/wiki/Unified_Communications_in_a_Virtualized_Environment

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Thursday, June 15, 2017 12:07 PM
To: Matthew Loraditch ; Cisco VoIP Group 

Subject: Re: [cisco-voip] UCCX Compatibility Docs Leave DocWiki

Which UC on UCS site are you referring to?  Because, this link, which is a key 
element of my day to day work, is still on DocWiki.

cisco.com/go/virtualized-collaboration<http://www.cisco.com/go/virtualized-collaboration>
 (formerly cisco.com/go/uc-virtualized<http://www.cisco.com/go/uc-virtualized>)

On Thu, Jun 15, 2017 at 10:43 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
DocWiki is going away from what I understand. That’s why UC on UCS was all 
moved to the main site.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Anthony Holloway
Sent: Thursday, June 15, 2017 11:41 AM
To: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX Compatibility Docs Leave DocWiki

This is for my fellow Engineers who love documentation strewn about 
cisco.com<http://cisco.com>'s various nooks and crannies as much as I do.  ;)

Just starting a conversation around something I just noticed today, which is 
that the UCCX compatibility documentation, which used to be in a PDF, then 
moved to DocWiki, is now an HTML page.  This is aligning itself with other 
Cisco documentation changes towards HTML based, as opposed to PDF, which I 
really like.  The search feature is nice in these new page layouts.

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

I wonder why the change.  Is this change, as small as it might be, an 
indication that DocWiki's days are coming to an end?
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Re: [cisco-voip] UCCX 11.5(1)SU1 released

[Matthew Loraditch]

My issues eventually led to being told to rebuild the system. So fair warning 
as further upgrades may become even more fun.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Monday, June 19, 2017 11:51 AM
To: Abhiram Kramadhati (akramadh) ; Matthew Loraditch 
; Charles Goldsmith 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

I did not open a TAC case, because Matthew was so kind as to have lead me down 
the path to fixing it myself.  I'll see if I can get the logs for you, but 
unicast email.

On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a problem, 
and that I have to make this change to Finesse. Every. Single. Time.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) 
mailto:akram...@cisco.com>> wrote:
Did you happen to open TAC cases for this? If yes, can you share the case 
number and if no can you share the install logs folder? Thanks.

From: Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>
Date: Sunday, 18 June 2017 at 12:25 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>, 
"Abhiram Kramadhati (akramadh)" 
mailto:akram...@cisco.com>>, Charles Goldsmith 
mailto:wo...@justfamily.org>>
Cc: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" 
mailto:cisco-voip@puck.nether.net>>

Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

Aand, one more.  Any Supervisor who was also assigned the Reporting Role, 
lost their Supervisor Group, so the Finesse Gadgets were showing the 
permissions issue still.  Fun times.



On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>> 
wrote:
I spoke too soon, the Historical Reports are also missing permissions.

Before:
[mage.png]
After:
[mage.png]

On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>> 
wrote:
So, I just hit this error too.

Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent to 
Finesse I saw the error:


To fix it, I logged into CUIC and manually added the groups: Agents or 
Supervisors to the appropriate Live Data reports.  Refresh the browser and then 
it worked.

Example below:

Before Fixing It (You can see only Administrators could Exec/Read):
[mage.png]

After:
[mage.png]
On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
And I had to reapply perms to all the reports… I don’t know whether I’m just 
special, but whatever update originally screwed up my CUIC perms (10.6 or 
something there was a bug…) has haunted me ever since. I don’t suppose there is 
a script someone in TAC could run to reapply default perms to everything in 
CUIC??

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Matthew Loraditch
Sent: Monday, April 10, 2017 7:58 AM
To: Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>; 
Abhiram Kramadhati (akramadh) mailto:akram...@cisco.com>>; 
Charles Goldsmith mailto:wo...@justfamily.org>>

Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released

So we’ve been having tons of fun with live data and such so I updated over the 
weekend, now in supervisor Team and Queue data I’ve got this:

User does not have sufficient permissions for entity: 
C8E2DB0C114000A40A4E5E6B (minimum permission required: 
PERMISSION_READ_EXEC)


We are on Premium licensing… I’m digging around

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Saturday, April 1, 2017 1:21 PM
To: Abhiram Kram

Re: [cisco-voip] re-genarate certifications

[Matthew Loraditch]

Did I miss that in the partner VT presos?

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Thursday, June 22, 2017 1:00 PM
To: Ryan Ratliff (rratliff) 
Cc: cisco-voip voyp list 
Subject: Re: [cisco-voip] re-genarate certifications

Like how 12.0 seamlessly integrates with https://letsencrypt.org/?

On Thu, Jun 22, 2017 at 11:31 AM Ryan Ratliff (rratliff) 
mailto:rratl...@cisco.com>> wrote:
Since I have the bright and way-too-early Monday 8AM slot this year I need all 
the advertisement I can get :)

The deck got a big overhaul for Berlin this year and next week won’t be much 
different than the recording I linked to earlier, though I do get to talk about 
some cool stuff coming in 12.0.

-Ryan

On Jun 22, 2017, at 12:21 PM, Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>> wrote:

Geez Philip! Way to be pushy about your session!  ;)

I was in this session (sitting behind Josh Warcop of all people) and it was 
really informative.  It was at the time when multi-server Tomcat certificates 
were just coming out and the session really helped prepare me for that new 
feature.

On Thu, Jun 22, 2017 at 8:34 AM Ryan Ratliff (rratliff) 
mailto:rratl...@cisco.com>> wrote:
I would highly recommend checking out 
https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=93902&backBtn=true.
(BRKUCC-2501 from ciscolive365.com if that link does 
not work).

Yes, it’s my session but with CLUS next week hopefully nobody minds the plug.

-Ryan

On Jun 21, 2017, at 8:02 PM, 
erik.anderson...@gmail.com wrote:

Take a look at the link below, it walks through what each cert does so it 
should help you understand the impacts. From my experience working with 
non-secured clusters you need to do one cert at a time to allow CUCM to push 
out that cert to the phones. Since the phones essentially use 2 certs trust 
CUCM you can regen them in stages.

http://www.cisco.com/image/gif/paws/117299/117299-problemsolution-product-00.pdf

-Erik Anderson

From: Samadi boukil
Sent: Wednesday, June 21, 2017 6:32 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] re-genarate certifications

Hi,
I want to know about the ampact(s) of re-generation of certifications on CUCM 
8.x (call manager in Mode secure).
thanks.

--
SAMADI Boukil
Élève Ingénieur
Génie Télécommunications & Réseaux
[https://docs.google.com/uc?export=download&id=0B_xjs74PFblZS01PWV91S01WWXM&revid=0B_xjs74PFblZYkhMeVRWYkdhZ2tIN3lHaG5NK3RMZWIrRlRNPQ]Profile
 LinkdeIn
[https://docs.google.com/uc?export=download&id=0B_xjs74PFblZWU9hNzB0cDQwblE&revid=0B_xjs74PFblZZ1M3b2JBTFp0MjVJL2orUE1OcmZHRStwUE1VPQ]+212696184254

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Re: [cisco-voip] um, where'd the scheduled backups go in PLM

[Matthew Loraditch]

You can still pool even if it's not standalone

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Tuesday, June 27, 2017 10:51 AM
To: NateCCIE ; 'Pawlowski, Adam' ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] um, where'd the scheduled backups go in PLM


For us, it's the license pooling that is of benefit. Spare licenses can be used 
to quickly spin up a lab cluster for testing, etc. 

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS) University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1


-Original Message-
From: NateCCIE [mailto:natec...@gmail.com]
Sent: Tuesday, June 27, 2017 1:48 PM
To: Lelio Fulgenzi; 'Pawlowski, Adam'; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] um, where'd the scheduled backups go in PLM

I have removed all of the standalone PLM/ELMs from my customers.  It just 
didn't make sense to have to worry about another box.  I never found a use case 
that having a separate box actually made a difference.

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Tuesday, June 27, 2017 11:41 AM
To: Pawlowski, Adam ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] um, where'd the scheduled backups go in PLM

Thanks for the feedback. I'll have to look at the CLI scheduling options. 

I see that it's going away in v12 (smart only) but we'll be on v11 for the next 
couple of years at least. So I'd like to see this working. We'll have to watch 
out for server restarts. I have a script that checks for daily backups so that 
would theoretically catch it.


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS) University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1


-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Pawlowski, Adam
Sent: Tuesday, June 27, 2017 1:33 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] um, where'd the scheduled backups go in PLM

You can schedule it from the CLI but I find that restarting this machine in the 
past has turned this backup off, and I would have to go reschedule it and turn 
it on.

If you're using it for usage reporting this is probably more concerning than if 
it is just providing licensing. Since we don't often issue new licenses out 
into our system the "restore" would just be missing that usage data but would 
be fine to restore licensing should we have to rebuild this machine.
(Standalone PLM).

Supposedly it is gone after 11.5 anyways so I am not too concerned about it.
I don't know how the "satellite" works at this point to tell if it is just the 
same thing as PLM again or not.

Best,

Adam Pawlowski
SUNYAB NCS




--


Message: 5
Date: Tue, 27 Jun 2017 14:31:22 +
From: Lelio Fulgenzi 
To: Ryan Huff 
Cc: "voyp list, cisco-voip (cisco-voip@puck.nether.net)"

Subject: Re: [cisco-voip] um, where'd the scheduled backups go in PLM
Message-ID:



Content-Type: text/plain; charset="utf-8"


Yes ? we?re looking at a stand alone PLM. We have multiple voicemail and cucm 
clusters and liked the idea of separate xLMs.

In the GUI, I just have backup/restore. That?s it. No devices, no schedules, 
nothing. Not even # of copies to keep. Docs say that?s limited to 2.



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS) University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Tuesday, June 27, 2017 10:19 AM
To: Lelio Fulgenzi
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] um, where'd the scheduled backups go in PLM

Are you dealing with a standalone PLM? If it's co-res, you'd just backup the 
PLM feature in the normal CUCM DRS.

For standalone, you should be able to use all the normal CLI DRS utilities (or 
activate the CUCM application for the purpose of accessing DRS).

Thanks,

Ryan

On Jun 27, 2017, at 10:13 AM, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:

So, just setting up PLM, and I noticed, surprisingly enough, that the 
backup/restore menu is a simplified menu of what ELM had.

Basically, just backup/restore.

No scheduled backups, no different backup device configurations.

While I can appreciate not much changing in the licensing manager, it?s still a 
drag to see this gone. We built some workflow and recovery strategies based on 
this.

Any ideas as to why this happened?


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructur

Re: [cisco-voip] how long to let expressway updates bake

[Matthew Loraditch]

He’s talking about the caveat features I believe not the product itself.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Tuesday, July 18, 2017 12:05 PM
To: Ryan Huff ; Tim Frazee 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] how long to let expressway updates bake

What? Jabber MRA not working in Expressway 8.8+

Wasn’t that the primary reason for expressway? Eek.

Is this in the release notes?

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Monday, July 17, 2017 3:28 PM
To: Tim Frazee
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] how long to let expressway updates bake

I'd personally say anything 8.8+ is good 2 go and it's mostly still just the 
Jabber stuff that doesn't work over MRA (which is documented).

Sent from my iPhone

On Jul 17, 2017, at 3:20 PM, Tim Frazee 
mailto:tfra...@gmail.com>> wrote:
When I say "sit" would be how long do I let other Cisco customers find any 
serious issues before I would hop on. Wait for the "a" revision to drop. was 
typical back in the day. not sure if expressway had the same history.

On Mon, Jul 17, 2017 at 10:25 AM, Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:
Not sure what you're referring to by "sit"? Are you referring to a hardware 
burn-in of the host chassis the guest VM is running on?

During the non-production period, is the business using it to validate its 
configuration and usability for its specified business case? Usually, once UAT 
(User Acceptance Testing) is completed and signed off on I would kick it in to 
production during a scheduled window.

For chassis burn-in, I like to see a week in the production racks.

Thanks,

-Ryan

Sent from my iPhone

> On Jul 17, 2017, at 10:32 AM, Tim Frazee 
> mailto:tfra...@gmail.com>> wrote:
>
> Hi
>
> new to the expressway suite and was wondering whats the average wait time (if 
> any) for new versions of expressway to sit before you consider them 
> production worthy.
>
> for ucm/cup/cuc, I usually give it no more than a month before I would 
> consider it "stable" but was interested in what this group tends to lean to.
> ___
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> https://puck.nether.net/mailman/listinfo/cisco-voip

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[cisco-voip] Informacast SNMP error with UCM

[Matthew Loraditch]

We are getting a genErr all of a sudden when trying to do phone refreshes. 
String is correct and tried using SNMPv3 also.
Have restarted InformaCast and restarted SNMP Agent on UCM.

Anything else shy of a reboot followed by a possible TAC Case?

Capture shows this:

[cid:image001.png@01D3014A.371691B0]
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] Informacast SNMP error with UCM

[Matthew Loraditch]

Well utils diagnose test worked fine and a reboot didn’t fix it either. Off to 
TAC Land we go. Thanks Wes and Ryan!

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Thursday, July 20, 2017 12:08 PM
To: Wes Sisk (wsisk) 
Cc: Matthew Loraditch ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Informacast SNMP error with UCM

Just throwing this out as something to try before a cluster reboot  "utils 
diagnose test" see if the ntp or reverse DNS test modules hiccup.

Sent from my iPhone

On Jul 20, 2017, at 11:46 AM, Wes Sisk (wsisk) 
mailto:ws...@cisco.com>> wrote:

From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and 
Sub)

From knowledge database, similar cases of "DBException with reason code 746" 
have been solved by cluster reboot or Subscriber re-build.


try ‘risdb query…’ commands from CLI on cucm. restart ccm process, or ideally 
whole cucm server.

-w

On Jul 20, 2017, at 11:32 AM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:

We are getting a genErr all of a sudden when trying to do phone refreshes. 
String is correct and tried using SNMPv3 also.
Have restarted InformaCast and restarted SNMP Agent on UCM.

Anything else shy of a reboot followed by a possible TAC Case?

Capture shows this:


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518


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Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Matthew Loraditch]

Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably 
get something close to what you want.


There are no skill levels in CUCM, that is what contact center is for.  The 
closest you will get is longest idle in your line group settings.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu 
Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM


I will be moving payroll group from Avaya phone system to Cisco CUCM. These 
users are accustomed to features that is not available in CUCM. I am just 
wondering if you can help how to replicate what those user have in Avaya to 
Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this 
without contact Center.

[cid:image002.png@01D30D25.CD016C90]



If calls dialed to group main number, it will go to the most idle Agent based 
on defined skill Level

[cid:image003.png@01D30D25.CD016C90]

[cid:image004.png@01D30D25.CD016C90]



Any help is greatly appreciated.



Thank you very much in advance.


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[cisco-voip] 11.5.1SU2 Can't Add Node

[Matthew Loraditch]

I've set, reset, typed different versions of the security password and can't 
get nodes added via the factory prebuilt VMs on brand new BE7Ks
Is there a known bug or am I crazy?
Both CUC and CUCM, albeit I doubt that matters since that part of the code is 
shared.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] 11.5.1SU2 Can't Add Node

[Matthew Loraditch]

ian Meade 
mailto:bmead...@vt.edu>> wrote:

Found a bug related to custom banner size but not much else- 
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub14050



I was using the same exact version for CUCM and CUC with no issues adding nodes.



On Wed, Aug 9, 2017 at 5:07 PM, Brian Meade 
mailto:bmead...@vt.edu>> wrote:

I just did this successfully a couple weeks ago.  Where does it break?



On Wed, Aug 9, 2017 at 5:04 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:

I’ve set, reset, typed different versions of the security password and can’t 
get nodes added via the factory prebuilt VMs on brand new BE7Ks

Is there a known bug or am I crazy?

Both CUC and CUCM, albeit I doubt that matters since that part of the code is 
shared.



Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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Re: [cisco-voip] 11.5 su3?

[Matthew Loraditch]

Next week, per a PM from the team in the CCP

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Jeffrey McHugh
Sent: Thursday, August 10, 2017 11:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] 11.5 su3?

Anyone have any idea on release date of SU3? I was told my tac more than a 
month ago it was imminent.

Jeffrey McHugh | Sr. Collaboration Consulting Engineer | VCP-DCV, CCNP 
Collaboration
[Company_Logo_Image]
Fidelus Technologies, LLC
Named Best UC Provider in the 
USA
240 West 35th Street, 6th Floor, New York, NY 10001
+1-212-616-7801 office | +1-212-616-7850 fax | 
www.fidelus.com
[LinkedIn][Twitter][Facebook][YouTube]


Disclaimer - August 10, 2017
This email and any files transmitted with it are confidential and intended 
solely for cisco-voip@puck.nether.net. If 
you are not the named addressee you should not disseminate, distribute, copy or 
alter this email. Any views or opinions presented in this email are solely 
those of the author and might not represent those of Fidelus Technologies, LLC. 
Warning: Although Fidelus Technologies, LLC has taken reasonable precautions to 
ensure no viruses are present in this email, the company cannot accept 
responsibility for any loss or damage arising from the use of this email or 
attachments.
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Re: [cisco-voip] which esxi to grab for BE7K ?

[Matthew Loraditch]

6.5 is not certified for  Collab yet, you need to install 6.0. I've never 
needed to use the custom ISO as the collab servers don't have any special 
hardware in them but it won't hurt.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, August 10, 2017 3:26 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] which esxi to grab for BE7K ?


I purchased a BE7K for third party apps, I also purchased ESXi v6.0 standard 
through the data centre SKU.

Just wondering... Best to download one of the custom ISO images?

https://my.vmware.com/web/vmware/details?downloadGroup=ESXI65U1&productId=614&rPId=17521#custom_iso

should I go with 6.5 GA (2017-05-04) -or- 6.5.0d (2017-06-15) ??



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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Re: [cisco-voip] which esxi to grab for BE7K ?

[Matthew Loraditch]

The custom images just include vendor specific drivers that aren't built into 
base VMWare. The BE7K doesn't need any of those from what I know.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, August 10, 2017 3:33 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] which esxi to grab for BE7K ?


I'll have to reach out to the vendor to see what they like better, v6.0 or v6.5 
. I won't be installing any Cisco apps on these servers (just yet).

Still not clear on whether to get the custom image though...

No release notes on the VMware site.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com]
Sent: Thursday, August 10, 2017 3:29 PM
To: Lelio Fulgenzi; voyp list, cisco-voip 
(cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
Subject: RE: [cisco-voip] which esxi to grab for BE7K ?

6.5 is not certified for  Collab yet, you need to install 6.0. I've never 
needed to use the custom ISO as the collab servers don't have any special 
hardware in them but it won't hurt.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, August 10, 2017 3:26 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] which esxi to grab for BE7K ?


I purchased a BE7K for third party apps, I also purchased ESXi v6.0 standard 
through the data centre SKU.

Just wondering... Best to download one of the custom ISO images?

https://my.vmware.com/web/vmware/details?downloadGroup=ESXI65U1&productId=614&rPId=17521#custom_iso

should I go with 6.5 GA (2017-05-04) -or- 6.5.0d (2017-06-15) ??



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
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Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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Re: [cisco-voip] Moving publisher role to subscriber?

[Matthew Loraditch]

You should be able to just DRF restore onto a new VM? Or do you want fresh? If 
this is IM&P, I think you can just rehome all the users, break redundancy and 
then add the new server in when ready and rebalance, but I've never done that 
so perhaps someone else will chime in.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Monday, August 21, 2017 4:41 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Moving publisher role to subscriber?

I'm having an issue with an old 9.x cluster where I have two units, one on an 
old MCS physical server, the other virtualized. I have issues on a monthly 
basis with the MCS server, where it will freeze up, stop service presence 
statuses, etc. Is there any way that I can fail services to have the virtual 
server be the publisher, so that I can create a new virtual IMP host to replace 
the MCS and remove it from the cluster? Preferably, with the ability to fail 
back to the new IMP server as publisher when I'm done. I'm not finding anything 
on this on Cisco's website other than directions to remove/restore a CUCM 
publisher.

Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
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the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
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Re: [cisco-voip] UCM Upgrade Poll

[Matthew Loraditch]

I've had a bug once or twice, so 10% maybe??

We have very simple installs, no clusters more than 2 servers, no user bases 
more than a 1000, and nothing more sophisticated added other than CCX or CUACA. 
We upgrade internally to the latest version first, but outside of a quick 
release notes reading and verification of compatibility it's not a lot of prep, 
maybe 30 minutes to an hour. Albeit, I usually am following along in the 
communities for the betas and various partner and CCP webcasts so I'm aware of 
any big changes/caveats ahead of time (like the end of support phone models, 
etc)

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Ratliff (rratliff)
Sent: Wednesday, August 23, 2017 9:38 AM
To: cisco-voip list 
Subject: [cisco-voip] UCM Upgrade Poll

Quick 2 question poll, feel free to unicast or share your response with the 
group.

1. When you or your customers have a UCM or IMP upgrade fail, what percentage 
of failures are due to a bug vs something in the environment (user error, db 
updates, etc)?  
% bug:
% not a bug:
Yes it’s a very subjective question but that’s ok, use your judgement.

2. When an upgrade goes smoothly with no issues, how much time do you put into 
the planning and preparation for the upgrade (not the execution)?

Thanks,

-Ryan

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[cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for IM&P No longer work

[Matthew Loraditch]

Patched our internal servers and got this one issue
Database schema mismatch
Errors like this the relevant service logs:
18:07:28.487 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_messages mismatches column msg
18:07:28.493 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
body_text:body_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column body_text
18:07:28.494 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
message_text:message_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column message_text

MS SQL Database. I'm opening a TAC case as I didn't see anything in the release 
notes or readme and can't find any current relevant bugs. Just figured I'd 
point it out for others.
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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, bu
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Re: [cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for IM&P No longer work

[Matthew Loraditch]

Darn you and your eagle eyes
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/11_5_1/cup0_b_database-setup-guide-1151su3/cup0_b_database-setup-guide-1151su3_chapter_011.html

You  have to run a script! (Which you have to get from tac, because heaven 
forbid it could be publicly available)

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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| G+<https://plus.google.com/+Heliontechnologies/posts>

From: Dave Goodwin [mailto:dave.good...@december.net]
Sent: Thursday, August 24, 2017 1:49 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for 
IM&P No longer work

The very last item in the SU3 release notes mentions some new datatype values 
for MSSQL. This is not something I'm well-versed in, but could this be related 
to the errors you are seeing? The document mentioned on Database Setup doesn't 
seem to be published in an SU3-specific format as suggested. In any case, 
consulting TAC on this problem is a great place to start.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_release-notes-cucm-imp-1151su3/cucm_b_release-notes-cucm-imp-1151su3_chapter_00.html#concept_9B72D61BBD1E9D1DEEFE08C6A87C2EF8

On Thu, Aug 24, 2017 at 1:41 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Patched our internal servers and got this one issue
Database schema mismatch
Errors like this the relevant service logs:
18:07:28.487 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_messages mismatches column msg
18:07:28.493 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
body_text:body_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column body_text
18:07:28.494 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
message_text:message_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column message_text

MS SQL Database. I’m opening a TAC case as I didn’t see anything in the release 
notes or readme and can’t find any current relevant bugs. Just figured I’d 
point it out for others.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>
, bu

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Re: [cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for IM&P No longer work

[Matthew Loraditch]

Just a comment for the Cisco folks since Ryan had been asking about related 
topics, but this was literally the bottom entry on a long list of new 
information. I feel like stuff that works but WILL break and need manual 
intervention should be the top of the release notes.

I’d also like if the upgrade just did it.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Dave Goodwin [mailto:dave.good...@december.net]
Sent: Thursday, August 24, 2017 2:03 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for 
IM&P No longer work

Ah - glad you found that guide which I couldn't for some reason. At first 
glance, that seems likely to be your fix. Agreed - that script seems like the 
kind of thing that should be published in the UTILS area of the IM&P 11.5 
downloads.

On Thu, Aug 24, 2017 at 1:52 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Darn you and your eagle eyes
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/11_5_1/cup0_b_database-setup-guide-1151su3/cup0_b_database-setup-guide-1151su3_chapter_011.html

You  have to run a script! (Which you have to get from tac, because heaven 
forbid it could be publicly available)

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>

From: Dave Goodwin 
[mailto:dave.good...@december.net<mailto:dave.good...@december.net>]
Sent: Thursday, August 24, 2017 1:49 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Upgrade from 11.5SU2 to SU3 External Databases for 
IM&P No longer work

The very last item in the SU3 release notes mentions some new datatype values 
for MSSQL. This is not something I'm well-versed in, but could this be related 
to the errors you are seeing? The document mentioned on Database Setup doesn't 
seem to be published in an SU3-specific format as suggested. In any case, 
consulting TAC on this problem is a great place to start.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_release-notes-cucm-imp-1151su3/cucm_b_release-notes-cucm-imp-1151su3_chapter_00.html#concept_9B72D61BBD1E9D1DEEFE08C6A87C2EF8

On Thu, Aug 24, 2017 at 1:41 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Patched our internal servers and got this one issue
Database schema mismatch
Errors like this the relevant service logs:
18:07:28.487 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_messages mismatches column msg
18:07:28.493 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
body_text:body_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column body_text
18:07:28.494 |f763fb70| error| SchemaColumn.cpp:189 column mismatch columns 
message_text:message_text type 1:4 primary key 0:0 length 4000:0
18:07:28.494 |f763fb70| error| SchemaTable.cpp:220 schema mismatch: database 
table tc_msgarchive mismatches column message_text

MS SQL Database. I’m opening a TAC case as I didn’t see anything in the release 
notes or readme and can’t find any current relevant bugs. Just figured I’d 
point it out for others.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>
, bu

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[cisco-voip] Hardware Tokens/Secure Cluster

[Matthew Loraditch]

We have a client who is requesting a secure cluster. Never done it before. Do 
those hardware tokens still exist? It appears not and it's all software based 
now?
Any fantastic blogs or step by step guides that folks have used? The 
documentation is refreshingly mind numbing.

Thanks!
-Matthew
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Re: [cisco-voip] Hardware Tokens/Secure Cluster

[Matthew Loraditch]

Ok yes, I’m starting to understand this.

I’m also looking for guidance re CUACA and UCCX.
I’m struggling trying to find where the instructions are for either of them.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook<https://www.facebook.com/heliontech?ref=hl> | 
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From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, August 29, 2017 9:19 AM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Hardware Tokens/Secure Cluster

You can use self-signed certificates now instead with the command-line tools.  
There's still some hardware tokens if you'd rather have something physical 
rather than worrying about backing up the certificates.

You can just run "utils ctl set-cluster mixed-mode" and then restart 
CallManager/TFTP on all nodes if you want to use self-signed certs.

Here's the 10.x security guide- 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/10_0_1/secugd/CUCM_BK_C68276B4_00_cucm-security-guide-100/CUCM_BK_C68276B4_00_cucm-security-guide-100_chapter_0100.html

On Mon, Aug 28, 2017 at 8:25 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
We have a client who is requesting a secure cluster. Never done it before. Do 
those hardware tokens still exist? It appears not and it’s all software based 
now?
Any fantastic blogs or step by step guides that folks have used? The 
documentation is refreshingly mind numbing.

Thanks!
-Matthew

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Re: [cisco-voip] Inactive Device Query?

[Matthew Loraditch]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/cucm_b_release-notes-for-cucm-imp-1201/cucm_b_release-notes-for-cucm-imp-1201_chapter_00.html

Scroll to this section:
New Columns to Manage Devices Efficiently


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
[Email_Sig_Template_H_shortcopy_UPDATED]
Facebook | 
Twitter | 
LinkedIn 
| G+

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Tuesday, September 12, 2017 11:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Inactive Device Query?

I haven't seen it mentioned before, but I feel like it's a common thing to go 
through an audit old phones in the environment, but other than looking through 
lists of terminated users and cross referencing active users, I can't think of 
any good way to audit phones to see if they're alive anymore, especially with 
softphones.

In AD I would just pull a report with powershell of users/computers not logged 
in for >90 days, is there any comparable option in CUCM for inactive phones 
that you could audit against? Like last registration date or some such?

Ben Amick
Unified Communications Analyst


Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
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Re: [cisco-voip] Inactive Device Query?

[Matthew Loraditch]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/cucm_b_release-notes-for-cucm-imp-1201/cucm_b_release-notes-for-cucm-imp-1201_chapter_00.html

Scroll to this section:
New Columns to Manage Devices Efficiently


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
[Email_Sig_Template_H_shortcopy_UPDATED]
Facebook | 
Twitter | 
LinkedIn 
| G+

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Tuesday, September 12, 2017 11:56 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Inactive Device Query?

I haven't seen it mentioned before, but I feel like it's a common thing to go 
through an audit old phones in the environment, but other than looking through 
lists of terminated users and cross referencing active users, I can't think of 
any good way to audit phones to see if they're alive anymore, especially with 
softphones.

In AD I would just pull a report with powershell of users/computers not logged 
in for >90 days, is there any comparable option in CUCM for inactive phones 
that you could audit against? Like last registration date or some such?

Ben Amick
Unified Communications Analyst


Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
in error, please contact the sender immediately and destroy the material in its 
entirety, whether electronic or hard copy. Thank you
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Re: [cisco-voip] UCS-E and using both internal and external connections.

[Matthew Loraditch]

The direction for Small Installs is BE4K.
BE6Ks as a sku is done.
The Small OVAs will continue to exist for UC on UCS Specs Based Install, aka 
you can build your own small box with ISR4ks.

There has been not a peep about any other plans in any partner discussions.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook | 
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From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ben 
Amick
Sent: Tuesday, September 12, 2017 3:56 PM
To: Lelio Fulgenzi ; Chris Osborne (Americas) 
; cisco-voip voyp list 

Subject: Re: [cisco-voip] UCS-E and using both internal and external 
connections.

Sounds like a petition to throw at the Cisco guys in this list ☺

Ben Amick
Unified Communications Analyst

From: Lelio Fulgenzi [mailto:le...@uoguelph.ca]
Sent: Tuesday, September 12, 2017 3:44 PM
To: Ben Amick mailto:bam...@humanarc.com>>; Chris Osborne 
(Americas) 
mailto:chris.osbo...@dimensiondata.com>>; 
cisco-voip voyp list 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCS-E and using both internal and external connections.


Darn – no FXO NIMs selectable in CCW

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Lelio Fulgenzi
Sent: Tuesday, September 12, 2017 3:38 PM
To: 'Ben Amick'; Chris Osborne (Americas); cisco-voip voyp list
Subject: RE: UCS-E and using both internal and external connections.

It has a NIM slot. Maybe…

https://www.cisco.com/c/en/us/products/collateral/routers/4000-series-integrated-services-routers-isr/datasheet-c78-733646.html

There’s no compatible modules list yet.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Ben Amick [mailto:bam...@humanarc.com]
Sent: Tuesday, September 12, 2017 3:34 PM
To: Lelio Fulgenzi; Chris Osborne (Americas); cisco-voip voyp list
Subject: RE: UCS-E and using both internal and external connections.

That’d be an option for sure, but not exactly the cleanest for a facility that 
you just want the “store in a box” as Chris says. There was an old organization 
I did work for that at their smaller locations just used 3 FXOs for all their 
outbound, having to buy a separate VG unit for those small locations would be a 
shame.

Ben Amick
Unified Communications Analyst

From: Lelio Fulgenzi [mailto:le...@uoguelph.ca]
Sent: Tuesday, September 12, 2017 3:32 PM
To: Ben Amick mailto:bam...@humanarc.com>>; Chris Osborne 
(Americas) 
mailto:chris.osbo...@dimensiondata.com>>; 
cisco-voip voyp list 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCS-E and using both internal and external connections.


Maybe a vg310 or vg320 with HWIC cards?

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

From: Ben Amick [mailto:bam...@humanarc.com]
Sent: Tuesday, September 12, 2017 2:51 PM
To: Lelio Fulgenzi; Chris Osborne (Americas); cisco-voip voyp list
Subject: RE: UCS-E and using both internal and external connections.

Sounds like the only ones left out are the little guys with FXO/S and E&M 
ports, unless its hiding in one of those numerous specifications. Sounds like a 
very interesting product, and I’d like to see what Cisco does with it, since 12 
compute cores, 64gb of ram, and an m2 and 2 SFF HDDs in RAID 1 could run a 
decent size system with some to spare.

Ben Amick
Unified Communications Analyst

From: Lelio Fulgenzi [mailto:le...@uoguelph.ca]
Sent: Tuesday, September 12, 2017 1:40 PM
To: Ben Amick mailt

Re: [cisco-voip] ESXi support updated.... 6.5 for a lot of apps

[Matthew Loraditch]

That ova requirement is because of deployment issues with old ova files vs 
machine settings

Get Outlook for iOS

From: cisco-voip  on behalf of Jose Colon 
II 
Sent: Wednesday, September 13, 2017 5:51:49 PM
To: Charles Goldsmith
Cc: Cisco VOIP
Subject: Re: [cisco-voip] ESXi support updated 6.5 for a lot of apps

NOTE the "Supported Versions of VMware vSphere ESXi= " says "5.0 U1, 5.1, 5.5, 
6.0, 6.5 (6.5 requires minimum OVA file= cucm_11.5_vmv8_v1.1.ova); HX TRC 6.0 
only":

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-communications-manager.html

Looks like certain OVA files

On Sep 13, 2017 4:47 PM, "Charles Goldsmith" 
mailto:wo...@justfamily.org>> wrote:
Yes, that is indeed new info and good to see them backporting 11.5.

The big question is, and we'll be asked a lot from customers, what will it take 
to upgrade existing 5.5/6.0 ESXi servers to 6.5 and  make sure it stays 
compliant with TAC support.


On Wed, Sep 13, 2017 at 3:23 PM, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
Just a heads up...

I'm just reviewing the ESXi version support and see that it's been updated for 
both v12 of the suite, but also 11.5/11.6 updates as well.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html

I'm pretty sure I checked this within the last 4 - 8 weeks and only 6.0 was 
supported.

Now 6.5 is supported in many of the applications.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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Re: [cisco-voip] PLM service affecting?

[Matthew Loraditch]

PLM can be down for the entire grace period before it affects anything. As long 
as it’s standalone you are good.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott 
Voll
Sent: Tuesday, September 19, 2017 4:01 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] PLM service affecting?

Quick question.  is PLM patching service affecting?

we just want to patch PLM in the middle of the day and afraid to poke the 
button. ;-)

TIA

Scott

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Re: [cisco-voip] PLM service affecting?

[Matthew Loraditch]

No.

From: Scott Voll [mailto:svoll.v...@gmail.com]
Sent: Tuesday, September 19, 2017 4:12 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] PLM service affecting?

But if we patch it, will it affect anything when it boots back up?

Scott


On Tue, Sep 19, 2017 at 1:02 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
PLM can be down for the entire grace period before it affects anything. As long 
as it’s standalone you are good.

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Scott Voll
Sent: Tuesday, September 19, 2017 4:01 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] PLM service affecting?

Quick question.  is PLM patching service affecting?

we just want to patch PLM in the middle of the day and afraid to poke the 
button. ;-)

TIA

Scott


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Re: [cisco-voip] Jabber/Apple IOS 11 - Push Notification

[Matthew Loraditch]

Apple changed their plans and pushed the code change to IOS 12.

Get Outlook for iOS

From: cisco-voip  on behalf of Jon Fox - 
CISCO IPT 
Sent: Thursday, September 21, 2017 5:15:20 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Jabber/Apple IOS 11 - Push Notification


Hello all

I was under the impression that when users update to version 11 of IOS on 
Ipad/iphone the Jabber app would no longer recieve call/notifcations when the 
app is running in the background?

We only have a handful of users using Jabber on Iphone/ipad so we didnt see the 
point in rushing through an upgrade.

Yesterday, I upgraded to IOS11 (iphone/ipad) and my jabber still works exactly 
as it did before?

The spill i read and was told below.

-Jabber to no longer run in background for an extended period
-Jabber terminated if not running in foreground after some time


Can anyone shed a light on this? Have i missed something?

Thank you.

JF

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Re: [cisco-voip] Root Access via UCOS Remote Support

[Matthew Loraditch]

Fwiw, tac guys have told me they have to use a different decoder for different 
versions

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Pete Brown 

Sent: Wednesday, October 11, 2017 1:53:40 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Root Access via UCOS Remote Support

I'm testing a routine that translates remote support passphrases into account 
passwords.  So far it works on 10.5.2, but I'm guessing it will work with any 
passphrase ending in '03'.

Before I post a web page or utility for this, I'd like to test it out with 
other versions.  If you have lab environment and wouldn't mind helping out, 
enable remote support and send me the passphrase (along with source 
product/version) off list.  I'll reply back with the decoded password.
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Re: [cisco-voip] CSR 12 - CUCM etc.

[Matthew Loraditch]

12 is FCS for UCM/IMP/UCXN and I think CER they are only on PUT. The Ucxn toi 
stuff is on the ciscounitytools.com site. The rest of the partner slides are on 
sales connect from the PBT

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of GR 

Sent: Wednesday, October 11, 2017 6:38:48 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CSR 12 - CUCM etc.

Hi Guys,

Was/is there a Beta testing running for CSR release 12. Used to participate in 
the previous versions, but looks like may have missed on this one.

Any information or any pointers to any presentation slides for version 12?

Thanks

Sent from my iPhone
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Re: [cisco-voip] Root Access via UCOS Remote Support

[Matthew Loraditch]

Wow that's fast! I've had TAC many times say waiting for the tool, waiting for 
the tool...


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Pete 
Brown
Sent: Thursday, October 12, 2017 6:57 AM
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Root Access via UCOS Remote Support




Thanks to everyone who responded.  The routine is now compatible with decoder 
versions 1, 2 and 3.  So far it has worked with every passphrase tested from 
8.5 up to 12.



You can decode your own passphrases at the following address.  This should go 
without saying, but if you root a production box, TAC can review the logs and 
refuse to support it.  This is meant for lab use.  Use at your own risk.



www.adhdtech.com/passphraseDecode.php<http://www.adhdtech.com/passphraseDecode.php>


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Pete Brown mailto:j...@chykn.com>>
Sent: Wednesday, October 11, 2017 9:01 PM
To: Brian Meade
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Root Access via UCOS Remote Support


Good to know, thanks for the tip!


From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
mailto:bmead...@gmail.com>> on behalf of Brian Meade 
mailto:bmead...@vt.edu>>
Sent: Wednesday, October 11, 2017 5:22 PM
To: Pete Brown
Cc: Chris Ward (chrward); 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Root Access via UCOS Remote Support

You can get the platform-config.xml without root.

utils create report platform

On Wed, Oct 11, 2017 at 6:11 PM, Pete Brown 
mailto:j...@chykn.com>> wrote:

Chris,



I understand and respect your position on this.  I agree that allowing root 
access to any machine is akin to giving someone a loaded gun to kill their 
system.  Obtaining root access not blessed by TAC would invalidate any support 
agreements for a host.



That being said, it's very frustrating when you know TAC has the ability to 
assist in a situation but policy prevents it.  A perfect example is UC admins 
who work in an environment where the cluster security password has been lost 
over time.  Yes, you're an admin and yes, it's technically possible to actually 
retrieve the cluster security password.  But the official position is no; you 
have to reset it and take an outage on every host in your cluster.  With root 
access, it takes less than 5 minutes to SSH into a UCOS host, download the 
platformConfig.xml and decode the cluster security password.



It gets worse in DR situations.  In the last two months I've received requests 
for help from a couple UC admins affected by recent hurricanes.  One of them 
was running CUCM 8.6 and it was technically possible to modify the XML and do a 
DRS restore without knowing the previous cluster security password.  TAC's 
response?  Sorry, can't help.  Even though Cisco had a backdoor in the backups 
for years and could have helped restore, they would not use it to assist a 
customer whose primary datacenter was knocked offline.



Besides, anyone with admin level rights to a host (or the hypervisor) has de 
facto root access.  As we've all seen, a quick Google search shows that rooting 
a UCOS host is a trivial matter if you have access to the hypervisor.  The only 
real difference here is that this method requires rights within the application 
to enable the root access.



Aside from being useful in lab environments, this route provides a last ditch 
resort where the cluster is out of support or TAC cannot assist due to policy 
constraints.  And I say policy constraints because I know for a fact they have 
capabilities they don't employ for customers.  At one time, nearly 10% my tool 
downloads (DRS Backup Decrypter, PlatformConfig Decrypter, etc.) came from 
Cisco's own IP addresses.



So while I do agree with you when it comes to the potential harm this could 
cause, I would respectfully disagree on whether or not the benefit outweighs 
the risk.



-Pete


From: Chris Ward (chrward) mailto:chrw...@cisco.com>>
Sent: Wednesday, October 11, 2017 1:02 PM
To: Pete Brown; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: RE: Root Access via UCOS Remote Support


Pete,



As a Cisco employee, I would ask that you not publish such a tool. It's 
dangerous and will probably create more problems than you are trying to solve. 
Obviously, I have no authority to stop you but I have forwarded the message to 
the product team to ask them to re-evaluate the algorithm they are using to 
make sure this account password process remains a Cisco-only process.



[logo_Grey]





Chris Wa

Re: [cisco-voip] CSR 12 - CUCM etc.

[Matthew Loraditch]

Yeah no beta.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: GR [mailto:grc...@gmail.com]
Sent: Thursday, October 12, 2017 7:51 AM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CSR 12 - CUCM etc.

Thanks Matthew - looks like either i missed the beta testing window or it 
wasn't made available for testing like the earlier versions.

Sent from my iPhone

On 12 Oct 2017, at 9:41 am, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
12 is FCS for UCM/IMP/UCXN and I think CER they are only on PUT. The Ucxn toi 
stuff is on the ciscounitytools.com<http://ciscounitytools.com> site. The rest 
of the partner slides are on sales connect from the PBT

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>





[Facebook]<https://facebook.com/heliontech>


<https://twitter.com/heliontech>


<https://www.linkedin.com/company/helion-technologies>







From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of GR mailto:grc...@gmail.com>>
Sent: Wednesday, October 11, 2017 6:38:48 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] CSR 12 - CUCM etc.

Hi Guys,

Was/is there a Beta testing running for CSR release 12. Used to participate in 
the previous versions, but looks like may have missed on this one.

Any information or any pointers to any presentation slides for version 12?

Thanks

Sent from my iPhone
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Re: [cisco-voip] PLM dead

[Matthew Loraditch]

It’s all in the cloud now. They’ve been talking about it for a while. I did the 
conversion for an internal system and it was fairly painless, but should be fun 
for the customers. Everybody needs their own smartholdings account and CCO 
logins.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott 
Voll
Sent: Friday, October 13, 2017 10:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] PLM dead

am I last to know?  They are once again moving licensing?

https://communities.cisco.com/message/271653

Scott
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Re: [cisco-voip] DNS Change - CUCM/UNITY/IMP/EPRESSWAY

[Matthew Loraditch]

For the first two no, for the last three if they are using DNS on those things 
then yes you will need to update them. For the gateways, look at your 
MGCP/SCCP/CCM-Manager configs if they have hostnames in them and/or a sh 
ccm-manager shows hostnames, you will need to update for sure.

For the handsets that would go along with DHCP, DHCP would be handing out DNS, 
if you can run both DNSs in parallel for a bit you can just update the scope 
and all will get it at the next lease update. If not you'd want to schedule a 
reset in order to force them to pull the new data.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com  |  e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jon 
Fox
Sent: Tuesday, November 14, 2017 5:22 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] DNS Change - CUCM/UNITY/IMP/EPRESSWAY


Hello all.


Just looking for a little guidance

We are potentially looking at changing our DNS Servers that our voice servers 
use.
I am looking for some advice/guidance/ clarification and the process of each of 
our voice servers.

For example will i need to re-host the licenses.
Will i need to re-generate certificates.
Will i need to make changes on our VGs/MGCP Gateways?
Will i need to reboot all the handsets?
Will i need to make changes to the DHCP Server and its options.


Server Versions below:
CUCM - 10.5.1 (Mixed Mode)
IMP 10.5.1
UNITY 9.1.2
EXPRESSWAY C/E - 8.7


Many thanks
JF
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Re: [cisco-voip] Phone equipment refresh?

[Matthew Loraditch]

I've never done it on a scale as you probably will, but Cisco is still offering 
incentives to get folks off those older phones. Up to near 70% off for trading 
in a 7900 and getting various 7800-8800 models. Talk to your partner!

Get UnifiedFXs MigrationFX software and it can really be a breeze. That 
software is really quote magical. I'm sure Stephen Welsh would be glad to show 
you a demo. It was being given away for free once you got past a certain amount 
of phone trade-ins but I can't find the current docs on that right now. Either 
way, well worth it.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa 
Notarianni
Sent: Monday, January 29, 2018 2:26 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Phone equipment refresh?

We are currently at CUCM 11.5.

We will soon be able to provide Gig to desktop but our current phones will 
prevent us from doing so.  We  need to devise a
plan and wondered what others do for their equipment.

The majority of phones we have are 7900 series.  They are working well for the 
most part so we replace as needed.
We are concerned that the 7900 series may be eliminated from a future CUCM 
version and prevent us from upgrading.

Does anyone have a plan for a refresh on Cisco VoIP phones?

Do you lease or did you purchase?

We appreciate any information you can offer.

Thank you.




[Lisa Notarianni Telecom Engineer]


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[cisco-voip] Lights for Calls in Queue CCX

[Matthew Loraditch]

Have a request for lights that would flash if there are calls in queue. Is 
anyone aware of an off the shelf solution?

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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Re: [cisco-voip] Lights for Calls in Queue CCX

[Matthew Loraditch]

Yeah that would do it. I found an example on the cisco forums of a scripting 
setup that should work.

Looking forward to the quote reaction. You need 20 of these (they want one on 
each desk!!) and a drop for each plus a switch because of the number of new 
drops. Because ringing, finesse, and jabber flashing aren’t enough.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Friday, February 2, 2018 10:19 AM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Lights for Calls in Queue CCX

Like a SIP Strobe?
http://www.cyberdata.net/voip/011376/

Just use a Place Call step in the script when a call hits the queue.

Might require some external scripting if you need it to keep flashing until the 
queue is empty.

On Fri, Feb 2, 2018 at 9:08 AM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Have a request for lights that would flash if there are calls in queue. Is 
anyone aware of an off the shelf solution?


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



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Re: [cisco-voip] cisco support website down?

[Matthew Loraditch]

I got in fine just now.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Friday, February 2, 2018 4:00 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] cisco support website down?


Looks like cisco's support website mycase.cloudapps.cisco.com is down?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

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[cisco-voip] Time Zone Settings for Call handlers

[Matthew Loraditch]

Never had a client in Arizona before.. is there any non manual way to specify 
the time zone for a specific call handler?

We have UCCX, could I possibly run them through UCCX?

Really don't want to have to remember to change the schedule on one handler 
twice a year.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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Re: [cisco-voip] Time Zone Settings for Call handlers

[Matthew Loraditch]

Our Server is in Eastern Time, we have different call handlers for our 
Different Time Zone clients. Everyone else follows DST so when the server goes 
back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices 
close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since 
they don’t shift when everyone else does.

Unless what I’m looking for exists, each time change I will have to set 
reminders and change the Arizona Call Handler hours.

Make sense?


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Tuesday, February 20, 2018 1:48 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

What's the issue exactly?

On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Never had a client in Arizona before.. is there any non manual way to specify 
the time zone for a specific call handler?

We have UCCX, could I possibly run them through UCCX?

Really don’t want to have to remember to change the schedule on one handler 
twice a year.


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


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Re: [cisco-voip] Time Zone Settings for Call handlers

[Matthew Loraditch]

Hah yep, that’s right there! Of course it would be. I felt sure I was missing 
something, but after years of work had just never encountered it!


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Dave Goodwin [mailto:dave.good...@december.net]
Sent: Tuesday, February 20, 2018 2:34 PM
To: Matthew Loraditch 
Cc: Anthony Holloway ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

Matthew, while I haven't personally tested this, I believe if you configure the 
Time Zone for the Call Handler to America/Phoenix, it should follow the 
daylight savings conventions used in that geography. If they don't use daylight 
savings there, then the schedule you set should always be correct without the 
need for manual intervention twice a year. Because you've unchecked "Use System 
Default Time Zone" which I assume you have set to something like 
America/New_York.

On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Our Server is in Eastern Time, we have different call handlers for our 
Different Time Zone clients. Everyone else follows DST so when the server goes 
back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices 
close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since 
they don’t shift when everyone else does.

Unless what I’m looking for exists, each time change I will have to set 
reminders and change the Arizona Call Handler hours.

Make sense?



Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image001.png@01D3AA58.28BEC030]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>






 From: Anthony Holloway 
[mailto:avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>]
Sent: Tuesday, February 20, 2018 1:48 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

What's the issue exactly?

On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Never had a client in Arizona before.. is there any non manual way to specify 
the time zone for a specific call handler?

We have UCCX, could I possibly run them through UCCX?

Really don’t want to have to remember to change the schedule on one handler 
twice a year.


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>




<https://facebook.com/heliontech>


<https://facebook.com/heliontech>

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Re: [cisco-voip] Time Zone Settings for Call handlers

[Matthew Loraditch]

After as many installs as I’ve done you’d think I’d have come across it, but 
nope! Single time-zone customers everywhere and for our own system we just set 
the hours based off of eastern. :P


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
Sent: Tuesday, February 20, 2018 4:01 PM
To: Matthew Loraditch 
Cc: Dave Goodwin ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

Hence my question.  The solution seemed so simple that I was thinking I was 
miss understanding your problem.

On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Hah yep, that’s right there! Of course it would be. I felt sure I was missing 
something, but after years of work had just never encountered it!



Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image285832.png@420193CA.64F716B3]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


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 From: Dave Goodwin 
[mailto:dave.good...@december.net<mailto:dave.good...@december.net>]
Sent: Tuesday, February 20, 2018 2:34 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Cc: Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>

Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

Matthew, while I haven't personally tested this, I believe if you configure the 
Time Zone for the Call Handler to America/Phoenix, it should follow the 
daylight savings conventions used in that geography. If they don't use daylight 
savings there, then the schedule you set should always be correct without the 
need for manual intervention twice a year. Because you've unchecked "Use System 
Default Time Zone" which I assume you have set to something like 
America/New_York.
On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Our Server is in Eastern Time, we have different call handlers for our 
Different Time Zone clients. Everyone else follows DST so when the server goes 
back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices 
close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since 
they don’t shift when everyone else does.

Unless what I’m looking for exists, each time change I will have to set 
reminders and change the Arizona Call Handler hours.

Make sense?



Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image001.png@01D3AA58.28BEC030]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>






 From: Anthony Holloway 
[mailto:avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>]
Sent: Tuesday, February 20, 2018 1:48 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Time Zone Settings for Call handlers

What's the issue exactly?

On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
Never had a client in Arizona before.. is there any non manual way to specify 
the time zone for a specific call handler?

We have UCCX, could I possibly run them through UCCX?

Really don’t want to have to remember to change the schedule on one handler 
twice a year.


Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>














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Re: [cisco-voip] e911

[Matthew Loraditch]

To piggy back on this, while Cisco doesn’t have emergency notifications built 
in, as the law mentions, and thus they are not required, does anyone know of 
options beyond Singlewire that they are happy with? The installs would monitor 
up to 1000 or so handsets but the folks that would be notified would probably 
be fewer than 50.



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Wednesday, March 7, 2018 3:11 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] e911

I wonder how cloud-based phone system like Cisco spark will answer this?


https://www.linkedin.com/pulse/karis-law-you-compliant-edgar-salazar
Sent from my iPhone
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Re: [cisco-voip] e911

[Matthew Loraditch]

As far as I know that feature doesn’t notify anyone internally.
The part of the law I’m referring to is this:

“A person engaged in the business of installing, managing, or operating 
multi-line telephone systems shall, in installing, managing, or operating such 
a system for use in the United States, configure the system to provide a 
notification to a central location at the facility where the system is 
installed or to another person or organization regardless of location, if the 
system is able to be configured to provide the notification without an 
improvement to the hardware or software of the system.”




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: NateCCIE [mailto:natec...@gmail.com]
Sent: Wednesday, March 7, 2018 3:58 PM
To: Matthew Loraditch ; 'Ryan Huff' 
; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] e911

Um, I thought it did.

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200452-Usage-of-Native-Emergency-Call-Routing-F.html


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Wednesday, March 7, 2018 1:36 PM
To: Ryan Huff mailto:ryanh...@outlook.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] e911

To piggy back on this, while Cisco doesn’t have emergency notifications built 
in, as the law mentions, and thus they are not required, does anyone know of 
options beyond Singlewire that they are happy with? The installs would monitor 
up to 1000 or so handsets but the folks that would be notified would probably 
be fewer than 50.




Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image001.png@01D3B62D.FF2B55D0]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>







From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Wednesday, March 7, 2018 3:11 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] e911

I wonder how cloud-based phone system like Cisco spark will answer this?


https://www.linkedin.com/pulse/karis-law-you-compliant-edgar-salazar
Sent from my iPhone
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Re: [cisco-voip] e911

[Matthew Loraditch]

And with Number 2, I believe that to be effective immediately, it’s also 
written fairly broadly as to who is responsible. I’d imagine there will be a 
ramp up before actual enforcement, but we are going through and verifying all 
clients and changing immediately, if need be.

Here’s the whole thing: 
https://www.congress.gov/bill/115th-congress/house-bill/582/text For something 
legal it’s pretty plain English.

CYA!



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Bill Talley [mailto:btal...@gmail.com]
Sent: Wednesday, March 7, 2018 4:22 PM
To: Matthew Loraditch 
Cc: NateCCIE ; Ryan Huff ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] e911

Seems like there's two key aspects we need to be concerned with.  1) As I think 
Matthew is pointing out, notifications are only required if notifications are a 
native feature available "without improvement", i.e. add-on components.  2)  We 
now MUST configure direct 911 access without regard to customer complaints or 
PSAP complaints about accidental 911 calls.

To answer your question Matthew, I have only ever used CER and Singlewire for 
notifications, sorry I can't provide more feedback.

On Wed, Mar 7, 2018 at 3:06 PM, Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
As far as I know that feature doesn’t notify anyone internally.
The part of the law I’m referring to is this:

“A person engaged in the business of installing, managing, or operating 
multi-line telephone systems shall, in installing, managing, or operating such 
a system for use in the United States, configure the system to provide a 
notification to a central location at the facility where the system is 
installed or to another person or organization regardless of location, if the 
system is able to be configured to provide the notification without an 
improvement to the hardware or software of the system.”





Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image001.png@01D3B631.5163BCE0]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>







From: NateCCIE [mailto:natec...@gmail.com<mailto:natec...@gmail.com>]
Sent: Wednesday, March 7, 2018 3:58 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
'Ryan Huff' mailto:ryanh...@outlook.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: RE: [cisco-voip] e911

Um, I thought it did.

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200452-Usage-of-Native-Emergency-Call-Routing-F.html


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Wednesday, March 7, 2018 1:36 PM
To: Ryan Huff mailto:ryanh...@outlook.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] e911

To piggy back on this, while Cisco doesn’t have emergency notifications built 
in, as the law mentions, and thus they are not required, does anyone know of 
options beyond Singlewire that they are happy with? The installs would monitor 
up to 1000 or so handsets but the folks that would be notified would probably 
be fewer than 50.




Matthew Loraditch

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image001.png@01D3B631.5163BCE0]


[Facebook]<https://facebook.com/heliontech>


[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>







From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan 
Huff
Sent: Wednesday, March 7, 2018 3:11 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] e911

I wonder how cloud-based phone system like Cisco spark will answer this?


https://www.linkedin.com/pulse/karis-law-you-compliant-edgar-salazar
Sent from my iPhone

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Re: [cisco-voip] e911

[Matthew Loraditch]

It refers to just subsection a which is the part that requires Cisco and other 
manufacturers and resellers to not build or sell a system unless it’s 
preconfigured to allow this when setup properly.

At least that’s how I read it.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bill 
Talley
Sent: Wednesday, March 7, 2018 4:32 PM
To: Ryan Huff 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] e911

Digging further, does this mean the law doesn't go into affect until Feb, 2020?

(b) Effective Date.—The amendment made by subsection (a) shall apply with 
respect to a multi-line telephone system that is manufactured, imported, 
offered for first sale or lease, first sold or leased, or installed after the 
date that is 2 years after the date of the enactment of this Act.

On Wed, Mar 7, 2018 at 2:11 PM, Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:
I wonder how cloud-based phone system like Cisco spark will answer this?


https://www.linkedin.com/pulse/karis-law-you-compliant-edgar-salazar
Sent from my iPhone

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Re: [cisco-voip] Jabber Multiline is Here

[Matthew Loraditch]

I’m going to presume my answer is the same as Brian’s but our Call Center staff 
all have hard phones at the office, but when they work from home they need to 
use a softphone. Since UCCX requires agent extensions only exist on one device, 
they have to use EM and Jabber doesn’t support EM so we have to provision them 
with CIPC for at home usage.




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Ben Amick
Sent: Monday, April 2, 2018 2:41 PM
To: Brian Meade ; Lelio Fulgenzi 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Jabber Multiline is Here

Brian,
If you move to multiline on Jabber and decommission softphones/deskphones as a 
byproduct, what issue does that generate with UCCX?

Being that Jabber tethers to your own controlled device without a specific CSF 
specified, what use case would extension mobility fulfill that jabber itself 
wouldn’t?

Ben Amick
Unified Communications Analyst

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Brian Meade
Sent: Monday, April 2, 2018 2:05 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Jabber Multiline is Here


Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT 
open attachments or click links from unknown or unexpected senders.
Big holdup looks to be no multiline with MRA, still only single line there.

The other big issue is no extension mobility support and UCCX is still 
enforcing their single device policy.  I've been having some discussions with 
the Jabber/UCCX teams around this.  Right now CIPC is EOL but I'm still having 
to do active deployments of it due to this issue as I'm sure many others are 
hitting.

On Mon, Apr 2, 2018 at 1:43 PM, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
Let’s hope voicemail works with multi lines. 😉

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of Anthony Holloway
Sent: Monday, April 2, 2018 10:44 AM
To: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] Jabber Multiline is Here

Just in case you missed it, Jabber multiline made it into 12.0.  You'll need to 
be on CUCM 11.5(1)SU4 and install a COP file to support it.

Release Notes
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/RN/jabw_b_release-notes-for-cisco-jabber_12.html#reference_6CABFFC6E6E2B025EA1C691A8744962A

Configuration Guide
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html#reference_08DB2E9280C0A8ABF98E1B329604E883

Video Demo
https://youtu.be/Cosfzf7XoBo

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Re: [cisco-voip] Jabber Multiline is Here

[Matthew Loraditch]

To be clear Jabber supports CTI control of a phone logged in with EM.
It doesn't support jabber as a device where you can sign into an EM extension 
like CIPC does.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
-Original Message-
From: cisco-voip  On Behalf Of Sebastian 
Hagedorn
Sent: Tuesday, April 3, 2018 7:52 AM
To: Brian Meade 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Jabber Multiline is Here

Where does it say that? I did not find anything in either the release notes or 
the configuration guide.

--On 2. April 2018 um 14:04:52 -0400 Brian Meade  wrote:

> The other big issue is no extension mobility support

--
.:.Sebastian Hagedorn - Weyertal 121 (Gebäude 133), Zimmer 2.02.:.
 .:.Regionales Rechenzentrum (RRZK).:.
   .:.Universität zu Köln / Cologne University - ✆ +49-221-470-89578.:.
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Re: [cisco-voip] BE6K Starter Pack behavior/limitation

[Matthew Loraditch]

The starter pack is a marketing thing, on the backend it’s just regular 
licenses and can be pooled.
It will just show as 70 licenses as you mentioned and can be shared.




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Ki Wi
Sent: Friday, April 13, 2018 4:02 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] BE6K Starter Pack behavior/limitation

Hi Group,

If I purchased 2 x BE6k starter packs of 35 CUWL Standard license for 
installation with 2 different clusters. There are located in 2 different part 
of the world, there's latency issues so we have to do this although number of 
users are low.

How will it show up in PLM? 70 CUWL STD license? Can it be shared among the 2 
clusters?

Let's say 1 cluster will be using 45 CUWL standard licenses while another one 
use like 25 CUWL ? Will this lead to any license violation in the PLM?

--
Regards,
Ki Wi
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[cisco-voip] Robo Call DoS

[Matthew Loraditch]

So this is a curiosity question, we had a prospective client call us who is 
essentially getting robocalled to oblivion. Some scammer has robo dialers setup 
and is flooding all of their trunks. He got a ransom, stopped and then started 
again. He was originally using one number and then when the telco blocked that 
switching to random sources.
Are there are any legitimate defenses to this sort of thing?

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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Re: [cisco-voip] Robo Call DoS

[Matthew Loraditch]

Technically. For a network there is gear that can do it. Radware among one of 
them and the one we use via our carrier and it works. An effective defense has 
to have a larger pipe somewhere with mitigation services at a capacity well 
above your capacity.

I don’t think the CAPTCHA would work, the person just calls and calls tying up 
the available trunks. You’d need the CAPTCHA to be on the attacker’s end. Based 
on the description I got they aren’t caring about an answer they are 
essentially just trying to keep the lines always busy.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway 
Sent: Monday, April 16, 2018 11:23 AM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Robo Call DoS

Technically or legally?

How does one stop a DoS attack on a network?  Or on anything for that matter?  
Say you were attending a protest, and someone is blowing an air horn in your 
ear<https://youtu.be/cvAMkDGKelQ?t=80>?  What can you do?

Technically, you could front end the whole thing with a captcha style gate, so 
you could ask to push a single button, button combination, or solve a simple 
addition problem resulting in two digits.  granted, just like on the web, a 
captcha is burdensome to the user, but generally, it's preferable over the site 
being down, or disrupted.

CUC and UCCX both could handle this task, though it would be easier in UCCX.

On Mon, Apr 16, 2018 at 9:49 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
So this is a curiosity question, we had a prospective client call us who is 
essentially getting robocalled to oblivion. Some scammer has robo dialers setup 
and is flooding all of their trunks. He got a ransom, stopped and then started 
again. He was originally using one number and then when the telco blocked that 
switching to random sources.
Are there are any legitimate defenses to this sort of thing?


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image164818.png@93BA584B.3B5FAD34]


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Re: [cisco-voip] access to the requested resource has been denied adding analog devices...

[Matthew Loraditch]

https://www.cisco.com/web/software/286319173/139477/CUCM_12.0.a-CSCvh17135-COP-Readme.pdf
https://software.cisco.com/download/home/286313357/type/286319173/release/COP-Files



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Jonathan 
Charles
Sent: Tuesday, July 3, 2018 2:56 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] access to the requested resource has been denied adding 
analog devices...

Running CUCM  12.0.1.21900-7

When I try to save an analog port on a VG350, I get this error:

[cid:image002.png@01D412E1.A134A330]


I just have one window open, I have tried in Chrome/Firefox and IE, same error.

I am logged in as a CCM Super User (the admin account created during setup).

Added a VG350 and am now configuring port 2/0/0 for BAT, when I hit save, get 
the above.

I am able to add phones and configure everything else so far... any idea what 
would cause the above error?

Jonathan Charles
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Re: [cisco-voip] CSR 12 Experiences

[Matthew Loraditch]

As partner and participant in the CUWP licensing program, I am technically 
required to have our internal system on the latest software versions.

We usually update within a month or so of release depending on integration 
compatibilities.

We’ve since done a few clients as well. I’m not sure what Brandon was referring 
to with the daredevils comment. The biggest pain for us is and will be the 
licensing conversion. Finding and converting years of PAK keys into one smart 
licensing account can be a pain. I will say our installs are fairly simple, 
BE6K, maybe some UCCX and that’s it.

The actual upgrades have been painless and just the same as any previous ones.

As far as actual phone features goes, I feel like there is just a little bit 
every time now.  A .0 or a .5 seem to have the same amount of changes. It’s 
only a historical association that makes folks recoil.  I just did a quick 
comparison of the 11.5 and 12.0 Release notes and they have nearly the same 
amount of listed new features/changes.

HTH



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Ray Maslanka
Sent: Tuesday, July 10, 2018 12:19 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CSR 12 Experiences

I'm hoping those of you that have been upgrading to and running CUCM 12.0 can 
share your experiences here.

What did you learn during the upgrade process?  What issues are you still 
battling?  What drove you to version 12? What were the pleasant surprises?  Why 
didn't you upgrade to 12 yet?

Brandon Ta at CLUS 2018 referred to those running 12 already as "daredevils" 
and while I am generally opposed to deploying .0 releases, CSR 12.5 may still 
be relatively far out on the horizon.  It would benefit the community if we 
might share experiences here.

There is not much banter on the Cisco support forums or communities and the 
release note caveats and bug tracker responses seem generally manageable.  The 
real life pro tips are always in the comments section though.

Thanks all.
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Re: [cisco-voip] setting up access for APNS - granular vs wide open internet access

[Matthew Loraditch]

See page 5 here: 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/systemConfig/cucm_b_system-configuration-guide-1201/cucm_b_system-configuration-guide-1201_chapter_01011000.pdf

For what servers your servers will need to talk to, if you can do URL based 
firewall rules that would work.

If not the servers are all Cisco's and in the Webex cloud so the IP blocks 
aren't that many: https://collaborationhelp.cisco.com/article/en-us/WBX264
Now I'm not 100% certain if ALL webex services fall within those IPs. That 
article is designed for Teams and Meetings.

I will add I've never operated in an environment as tight/regulated as yours, 
but I have 23 clusters that have been able to talk outbound to internet since 
their beginnings and never had an issue that had to do with that.

Also you are going to have to think about this internet thing again when you go 
to 12.x+ and smart licensing so you may want to look up those requirements as 
well. A few more options exist there where going offline intermittently isn't 
as much of a deal.





Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, August 2, 2018 11:58 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] setting up access for APNS - granular vs wide open 
internet access


Another issue we are facing is setting up the collaboration servers (CUCM, IMP) 
to talk out of our private network to the internet to talk to Cisco and Apple 
servers.

Just wondering what others have been doing.

Our networking team has suggested the simplest way would be to add a PAT rule 
at our edge for the servers (or network) so that they can communicate out to 
the internet as required. There would be no ACLs applied, so they could talk to 
anywhere. By applying the PAT on the edge, all internal communications would 
continue with the internal addressing. The PAT would only allow established 
communications - no outside-to-inside initiated talk allowed.

The other alternative would be to put a bunch of xlate's on our data centre 
firewall, one for each source collab server and cisco/apple dest pair - this 
could be 10s of statements.

The first means I have no control over who the servers can talk to on the 
internet. Which scares me.

The second would mean quite a bit of extra upfront work, and managing those 
statements if/when Cisco and apple update their ip addresses.

There is the proxy option, but the current proxy service we have is likely not 
to be considered mission critical and attaching the APNS configuration to this 
likely wouldn't go over well.

What have others done in this situation?

Thanks!


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
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[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] 8865 + KEM + Video Calls

[Matthew Loraditch]

The CP-BEKEM or the newer one? I’m speculating based on the way the newer one 
is listed as a video expansion module in some places you need the newer one..


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Anthony 
Holloway
Sent: Friday, August 10, 2018 12:13 PM
To: Cisco VoIP Group 
Subject: [cisco-voip] 8865 + KEM + Video Calls

I have a use case on an 8865 with the KEM, and a Line configured per the usual 
setup.  If that line is on the phone itself, I can call it, and get video to 
establish.  If I move the line to the KEM, I can call it, but get audio only.

Is that working as designed, a configuration miss on my part, or a defect?

Unfortunately, I don't have access to many expansion modules (none actually), 
so testing different setups/firmware versions is not possible.

Thanks in advanced.
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Re: [cisco-voip] 8865 + KEM + Video Calls

[Matthew Loraditch]

You can use the BEKEM, but there is a new “prettier” one was well.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Lelio Fulgenzi 
Sent: Friday, August 10, 2018 1:20 PM
To: Matthew Loraditch ; Anthony Holloway 
; Cisco VoIP Group 
Subject: RE: [cisco-voip] 8865 + KEM + Video Calls

Oh snap. There’s a different expansion module just for the 8865? Geeez.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Friday, August 10, 2018 12:31 PM
To: Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>>; 
Cisco VoIP Group mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] 8865 + KEM + Video Calls

The CP-BEKEM or the newer one? I’m speculating based on the way the newer one 
is listed as a video expansion module in some places you need the newer one..



Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>


[cid:image002.png@01D430AC.F4B27030]


[Facebook]<https://facebook.com/heliontech>



[Twitter]<https://twitter.com/heliontech>


[LinkedIn]<https://www.linkedin.com/company/helion-technologies>





[Helion joins Automotive CX 
Summit]<https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/>




From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Anthony Holloway
Sent: Friday, August 10, 2018 12:13 PM
To: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] 8865 + KEM + Video Calls

I have a use case on an 8865 with the KEM, and a Line configured per the usual 
setup.  If that line is on the phone itself, I can call it, and get video to 
establish.  If I move the line to the KEM, I can call it, but get audio only.

Is that working as designed, a configuration miss on my part, or a defect?

Unfortunately, I don't have access to many expansion modules (none actually), 
so testing different setups/firmware versions is not possible.

Thanks in advanced.
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Re: [cisco-voip] 8865 + KEM + Video Calls

[Matthew Loraditch]

I have a feeling that’s for the new model. The BEKEM model existed long before 
12.x did but you never know!


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway 
Sent: Friday, August 10, 2018 2:45 PM
To: Matthew Loraditch 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] 8865 + KEM + Video Calls

I just noticed that there is a requirement in the accessories guide to be 
running 12.0(1) firmware when using the KEM.

"The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 
Key Expansion Module require firmware release 12.0(1) or later, and Cisco 
Unified Communications Manager 10.5(2) or later to function."
Source: 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-8800/english/accessories/p881_b_accessorie-guide-for-cisco-ip/p881_b_accessorie-guide-for-cisco-ip_chapter_01.html#IP8K_TP_CA5D75A4_00

And this phone is running 11.7(1).  Let me get that upgraded quick and re-test.

On Fri, Aug 10, 2018 at 1:40 PM Anthony Holloway 
mailto:avholloway%2bcisco-v...@gmail.com>> 
wrote:
The module is the single LCD flat one, not the dual screen angled one.  The 
module in CUCM is listed as "BEKEM 36-Button Line Expansion Module" as opposed 
to "CP-8800-Video 28 Button Key Expansion Module" or even "CP-8800-Audio 28 
Button Key Expansion Module"

Interestingly, I have both an 11.5(1)SU3 and an 11.5(1)SU4 deployment to look 
at, and the SU3 one doesn't have the newer KEM selections in the drop down, but 
the SU4 one does.  So, you would think that the SU4 Release Notes would mention 
it, but there's nothing in there.

I'd be surprised if the module itself is causing the phone to negotiate video 
or not, but I suppose Cisco does like to keep us on our toes.


On Fri, Aug 10, 2018 at 11:30 AM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
The CP-BEKEM or the newer one? I’m speculating based on the way the newer one 
is listed as a video expansion module in some places you need the newer one..



Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

 |

e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>




<https://facebook.com/heliontech>



<https://facebook.com/heliontech>

<https://facebook.com/heliontech>





<https://facebook.com/heliontech>




From: cisco-voip  On Behalf Of Anthony 
Holloway
Sent: Friday, August 10, 2018 12:13 PM
To: Cisco VoIP Group 
Subject: [cisco-voip] 8865 + KEM + Video Calls<https://facebook.com/heliontech>
 <https://facebook.com/heliontech>
I have a use case on an 8865 with the KEM, and a Line configured per the usual 
setup.  If that line is on the phone itself, I can call it, and get video to 
establish.  If I move the line to the KEM, I can call it, but get audio 
only.<https://facebook.com/heliontech>
 <https://facebook.com/heliontech>
Is that working as designed, a configuration miss on my part, or a 
defect?<https://facebook.com/heliontech>
 <https://facebook.com/heliontech>
Unfortunately, I don't have access to many expansion modules (none actually), 
so testing different setups/firmware versions is not 
possible.<https://facebook.com/heliontech>
 <https://facebook.com/heliontech>
Thanks in advanced.<https://facebook.com/heliontech>

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Re: [cisco-voip] CUAC Standard for Windows 10

[Matthew Loraditch]

I’m 90% certain we’ve deployed this. There is something special to it I feel 
like. If no one answers this weekend may have something on Monday.

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Jonathan 
Charles 
Sent: Friday, August 10, 2018 5:51:24 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUAC Standard for Windows 10

So, doco says it is supported, forum posts say it isn't supported...

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-attendant-consoles/118860-technote-cuacs-00.html

https://community.cisco.com/t5/ip-telephony-and-phones/attendant-console-standard-working-on-windows-10-machine/td-p/2875607



Have CUAC Standard 12.0.3

CUCM 12.0.1.21900-7

Any secrets on how to make it work?

Install on Windows 8, it comes up and asks for license when launched... on 
Windows 10, nothing launches and just says to contact your admin... I have 
installed the TSP manually as well, no joy.


Jonathan
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Re: [cisco-voip] Option key for WebEx roomkit?

[Matthew Loraditch]

There is no extra license needed to use MRA on an endpoint. Anything ordered 
with the default SKUs has encryption. Only an order for an encryption 
restricted country would not have that installed.  As long as MRA is setup and 
working for Jabber it will work for phone registration as well.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Saturday, August 25, 2018 11:54 AM
To: cisco-voip voyp list 
Subject: [cisco-voip] Option key for WebEx roomkit?



According to this, I can connect the roomkit through MRA(?), or at least, 
through expressway. Is this option key a separate chargeable sku? I didn’t see 
it during my config not on the data sheet options.

I’m hoping to test this as one option to register devices while on a data 
network.

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce94/room-kit-administrator-guide-ce94.pdf

Edge: Push configurations to the video system from CUCM (Cisco Unified 
Communications Manager). The system connects to CUCM via the Collaboration Edge 
infrastructure. In order to register over Edge the encryption option key must 
be installed on the video system.
-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]
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[cisco-voip] Recommended Browser Settings for Finesse for Pop ups to work

[Matthew Loraditch]

We just added a workflow pop up. Of course we are an IT company and all these 
folks who get them use different browsers and different settings to their 
person preference.

Does anyone have written up the right settings for Firefox or Chrome to ensure 
these work? It appears notification settings also change pop-up behavior. Just 
want to make sure there is nothing else we are missing.
The finesse desktop guide doesn't even mention pop ups in the preferred 
settings.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
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Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

[Matthew Loraditch]

What do you mean you can't change it? It automatically signs in once you reset 
or ?


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, August 30, 2018 3:44 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] No longer able to change Jabber username on reset (recent 
change, upgrade from CUCM 9 to CUCM 11.5)


Looks like I'm hitting the lot today.

I ran into a problem where I can't seem to change the username on Jabber any 
longer, even with a reset. It defaults back to the user I had earlier.

The only recent change is our upgrade from CUCM v9 to CUCM v11.5.  I'm guessing 
that did it, but I'm hoping to find a way out of this.

I'm in the middle of my research right now, but if anyone has a quick link or 
fix to this, that would be great.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

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Re: [cisco-voip] IM & Presence Upgrade image

[Matthew Loraditch]

Remove the "Bootable_" from the file name


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Dana Tong
Sent: Tuesday, September 4, 2018 9:41 AM
To: cisco-voip voyp list 
Subject: [cisco-voip] IM & Presence Upgrade image

Hi all,

I was trying to upgrade a couple of IM&P nodes but can't recall what the trick 
is.

I upgraded the CUCM and Unity Connection okay. Unity Connection requires a cop 
file to recognise the upgrade image.
I can't find a cop file for the Presence server.

The OS Admin | Install reports "No Valid Upgrade options were found".

Current version - 11.5.1.12900-25
New file - Bootable_UCSInstall_CUP_12.0.1.1-12.sgn.iso
New CUCM version - 12.0.1.21900-7

I have these versions running in my production system fine. I just can't recall 
what the problem is.

Cheers
Dana


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Re: [cisco-voip] webkit via expressway

[Matthew Loraditch]

_cisco-uds is for internal dns only, _collab-edge is for external only you 
don’t want either in the other. If you have Jabber MRA working, this should 
work and no changes needed that I can recall. You will want it to have external 
dns servers. It sounds like you are testing in some sort of DMZ outside but not 
totally outside your network.

Not sure what you mean by try to connect directly, it only knows what to try 
once you put the domain in. Jabber only knows because you put in your username 
at some point.

The user needs to be an end-user I’m pretty certain.



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, September 13, 2018 8:25 PM
To: Erick Wellnitz 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] webkit via expressway


Ok. Great. Thanks. I’ll likely setup some application users to test this out 
(hopefully they don’t have to be end users).

Do we know if it works like Jabber such that if 
_cisco-uds._tcp.acme.com<http://tcp.acme.com> resolves, it will try to connect 
directly?

My hope is I can just add _collab-edge._tls to the internal dns tables as well. 
Can’t imagine that would hurt.

Alternative would be to program dns servers to 8.8.8.8 as I mentioned earlier.

There are a lot of settings controlled by cucm (or at least appear on the 
config page). Interested to find out what they all do.

I’m hoping we’re not back to the old, “those are ignored and configure directly 
on device” game.

-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Sep 13, 2018, at 8:07 PM, Erick Wellnitz 
mailto:ewellnitzv...@gmail.com>> wrote:
You are correct.  It's similar to registering an 8800 series phone via 
expressway.  Username and passpharase (password) are the user you have the 
device assigned to as a controlled device.  Domain is your service domain, 
acme.com<http://acme.com> in your example.  It will look for 
_collab-edge._tls.acme.com<http://tls.acme.com>, for example.

On Thu, Sep 13, 2018 at 4:22 PM Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:

So, I'd like to try out registering this RoomKit via Expressway for a couple of 
reasons.

Not much in the admin guide about getting this to work. When I reset the box 
and select UCM via Expressway, I'm prompted with username, passphrase and 
domain. Now, in my experience "passphrase" is not the same as password. Is it 
in this case? Do I need to be configuring this thing like I would an MRA client 
like Jabber? If it's going to be doing service discovery, I'll have to point 
it's DNS servers to google so it gets the 
_collab-edge._tls.acme.com<http://tls.acme.com> results appropriately.

I'm hoping that once this is done, I can get proximity working - but one thing 
at a time I guess.

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca><mailto:le...@uoguelph.ca<mailto:le...@uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | 
@UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] Cisco ATA Devices need reset

[Matthew Loraditch]

Yep have seen the same thing over the years over many versions and all ATAs. 
Wish they were PoE!


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lisa 
Notarianni
Sent: Tuesday, September 18, 2018 3:28 PM
To: cisco-voip voyp list 
Subject: [cisco-voip] Cisco ATA Devices need reset

Does anyone else out there ever have to do a hard reset on Cisco ATA devices 
because all of a sudden the ports are not registered in Call Manager?  We have 
a few buildings this happens often in.  We have to walk to the device and reset 
it.  This happens for any type of ATA we use; 186, 187 or 190.

Thanks in advance.  Call Manager version 11.5.

Lisa


[Lisa Notarianni Telecom Engineer]

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Re: [cisco-voip] Cisco 7970 phone firmware upgrade path

[Matthew Loraditch]

For all SCCP firmware upgrades from firmware release versions earlier than 
8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to 
version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your 
IP Phone to version 8.5(3) or later.



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of James Dust
Sent: Thursday, September 20, 2018 9:49 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco 7970 phone firmware upgrade path

Afternoon all,

I have a few Cisco 7971G-GE phones in my ver 11 cucm cluster, running firmware 
version 'SCCP70.8-0-4SR3AS'

When I am attempting to upgrade these devices to the default phone load on our 
cluster (SCCP70.9-4-2ES27S) the phones are not taking the new firmware.

Can anyone advise of an interim firmware I can upload to our cluster to use in 
the upgrade process?

Many thanks

James

Consider the environment - Think before you print

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Re: [cisco-voip] Webex Teams Down

[Matthew Loraditch]

The RFO for this one is going to be a doozy. On meetings they are migrating all 
users who had been upgraded to Video Platform 2.0 back to 1.0. I have no idea 
of the scope but that seems like a pretty big undertaking and a tiny insight 
into how screwed up whatever happened is.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Ryan Huff
Sent: Tuesday, September 25, 2018 9:36 AM
To: Matt Jacobson 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Webex Teams Down

Who wants to go in with me on creating an on-prem DR application for individual 
WebEx Teams domains? Lol ... the cloud ... yup, let’s do that ...

The cloud is a little like networking before segmentation  anything impacts 
everything 🤔
The only things I can think of that could possibly take this long would be like 
having to restore things from backup or waiting on uber large database indices 
to rebuild or reindex . hope things get restored soon!

On Sep 25, 2018, at 07:22, Matt Jacobson 
mailto:m4ttjacob...@gmail.com>> wrote:
Webex meetings is still working, but you can’t dial in with video endpoints.

On Tue, Sep 25, 2018 at 15:10 Bernhard Albler 
mailto:bernhard.alb...@gmail.com>> wrote:
yeah, crazy outage, basically the full working day for us here in Europe
it also impacts CMR for customers on Video Platform v2 ( which should be most)

On Tue 25. Sep 2018 at 12:39, Ryan Huff 
mailto:ryanh...@outlook.com>> wrote:
I haven't seen one this long this since the early days of Spark ... been down 
since 9:22PM eastern on 9-24-18 ... wow 

 
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Re: [cisco-voip] Webex Teams Down

[Matthew Loraditch]

This one almost seems like an "act of god" or hacking had to take place. If you 
want to read about an interesting one MS had with Azure a few weeks ago look 
here on 9/4 https://azure.microsoft.com/en-us/status/history/
[https://azurecomcdn.azureedge.net/cvt-4ba1ac63410bb2bbe9f1c2a7bedc57894bbe9754309d9d380deedcdf7850047e/images/shared/social/azure-icon-250x250.png]<https://azure.microsoft.com/en-us/status/history/>

Azure status history | Microsoft 
Azure<https://azure.microsoft.com/en-us/status/history/>
Check the status history of Microsoft Azure services here.
azure.microsoft.com


________

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Ryan Huff 

Sent: Tuesday, September 25, 2018 11:37 AM
To: Lelio Fulgenzi
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Webex Teams Down

That’s the value prop of the cloud though; “we take away the risk of your 
on-prem infrastructure, but you have to pay for that in control of your 
service, experience and ability to troubleshoot”.

I tell folks all the time risk mitigation paid for by giving up control is 
never a good idea.

- Ryan

On Sep 25, 2018, at 11:30, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:




I know that for my maintenance activities I evaluate the risk vs potential 
impact vs backout requirements to understand how much effort I put in to 
preparing things. One time I scavenged our e-waste pile for compatible HP 
hardware and purchased old CPUs for an upgrade to ensure that I had at most a 
90minute backout (plugging wires and turning up servers x 9). Restoring from 
backup was just too long in this case.



I don’t begin to fathom the complexity of the webex backend service, but I find 
it hard to believe there were not options available to ensure a quick and 
orderly backout plan – not simply restoring from backup. Would it be expensive? 
Sure, but define “expensive” relative to the impact this has caused.













---

Lelio Fulgenzi, B.A. | Senior Analyst

Computing and Communications Services | University of Guelph

Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1

519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>



www.uoguelph.ca/ccs<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435%7C1%7C0%7C636734862088992900&sdata=wmNZlQ1OIZdMxkQo%2FZR%2BpvyIG0uGwIJPIUPkyTMzgM4%3D&reserved=0>
 | @UofGCCS on Instagram, Twitter and Facebook







From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Ryan Huff
Sent: Tuesday, September 25, 2018 11:20 AM
To: Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Webex Teams Down



I my 17 years doing this, I have never once caused or suffered a seemingly 
unexplained and unexpected 10+ hour outage of all service to an 
environment/application.



That’s the difference, control.



Sent from my iPhone

On Sep 25, 2018, at 11:05, Anthony Holloway 
mailto:avholloway+cisco-v...@gmail.com>> wrote:

In my mind, this is no different than an on prem migration/upgrade/change/etc 
going south.  The fact that the impacted service is in the cloud, is not 
important.  Even if the Internet connection itself went down, that's no 
different than a private MPLS outage.



>From an end user's perspective, whether cloud or on prem, the service is 
>simply unavailable.  From a CIO perspective, someone else screwed up, and 
>someone else is working on it.  I don't see why this is different or 
>interesting.



What is it that do I not get?



On Tue, Sep 25, 2018 at 9:11 AM Palmer, Brian 
mailto:brian.pal...@bcbsfl.com>> wrote:

This sure is rather wild that it has been down for so long.  We only have a few 
boards, but I do hope that every business user is reviewing the word “cloud” 
and how great it really is within this context.





From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Tuesday, September 25, 2018 9:43 AM
To: Ryan Huff mailto:ryanh...@outlook.com>>; Matt 
Jacobson mailto:m4ttjacob...@gmail.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Webex Teams Down



The RFO for this one is going to be a doozy. On meetings they are migrating all 
users who had been upgraded to Video Platform 2.0 back to 1.0. I have no idea 
of the scope but that seems like a pretty big undertaking and a tiny insight 
into how screwed up whatever happened is.






Matthew Loraditch​


Sr. Network Engineer



p: 443.541.1518




w: 
http://defang.bcbsfl.com/defang.php?url=www.

Re: [cisco-voip] (no subject)

[Matthew Loraditch]

Its not 12.5 that I’d swear on

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of Jose Colon 
II 
Sent: Thursday, September 27, 2018 5:52:31 PM
To: Erick Wellnitz
Cc: Cisco VOIP
Subject: Re: [cisco-voip] (no subject)

SCCP from the last time I looked is going away. However I can't remember if its 
12.5 or the next version 14. Skipping 13, apparently it's bad luck lol

On Thu, Sep 27, 2018, 4:50 PM Erick Wellnitz 
mailto:ewellnitzv...@gmail.com>> wrote:
The answer to this might be 'ask your partner channel rep' but here goes anyway.

What's the skinny on SCCP?  I've seen the slide from CLUS 18 about deprecation 
but keep hearing rumors that SCCP is going out the window for phones with CSR 
12.5.  I find it implausible but customers are starting to ask questions...
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Re: [cisco-voip] VM Ware Support 6.7

[Matthew Loraditch]

While I’m sure it will work, TAC will probably wave a finger. 6.7 support is 
targeted for when the 12.5 releases FCS


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Scott Voll
Sent: Tuesday, October 9, 2018 2:17 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] VM Ware Support 6.7

All--

I"m currently running most all UC apps on 11.5/6.  It looks like from what I 
can find, ESXi is supported up to 6.5.

My infrastructure Engineer would like to upgrade to 6.7.  Does anyone see any 
problems with that?

Will TAC explode if they find out?

TIA

Scott

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Re: [cisco-voip] Mass import of users into Access Control Group

[Matthew Loraditch]

How many users? You can go into the acg and add up to 250 at a time I believe. 
Manual may be faster in this case depending on the count

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  on behalf of James Dust 

Sent: Wednesday, October 10, 2018 7:11:10 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Mass import of users into Access Control Group

Afternoon all,

Might be a bit of a basic question, but I need to assign all the users in our 
cluster to a specific access control group.

Am I correct in saying the easiest way to accomplish this is via the bat tool?

If so could someone advise me of the correct approach please.

Many thanks

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
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Re: [cisco-voip] Mass import of users into Access Control Group

[Matthew Loraditch]

Yeah, I would just do it in the GUI, that’s 4 sets of users you’d be done in 
about a minute. It also only shows you users not in the group. So each time you 
add folks the resulting refresh of the screen is the unadded users left.




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: James Dust 
Sent: Wednesday, October 10, 2018 7:16 AM
To: Matthew Loraditch ; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Mass import of users into Access Control Group

Around 1000 users,

Kind regards

James





From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com]
Sent: 10 October 2018 12:15
To: James Dust; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Mass import of users into Access Control Group

How many users? You can go into the acg and add up to 250 at a time I believe. 
Manual may be faster in this case depending on the count

Get Outlook for iOS<https://aka.ms/o0ukef>


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of James Dust 
mailto:james.d...@charles-stanley.co.uk>>
Sent: Wednesday, October 10, 2018 7:11:10 AM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] Mass import of users into Access Control Group

Afternoon all,

Might be a bit of a basic question, but I need to assign all the users in our 
cluster to a specific access control group.

Am I correct in saying the easiest way to accomplish this is via the bat tool?

If so could someone advise me of the correct approach please.

Many thanks

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
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[cisco-voip] Migrate HCS to On-Prem

[Matthew Loraditch]

So we are taking a Customer from a 3rd party's HCS back to On-Prem.

The way I understand HCS is it's a bunch of management software on top of 
normal VMs for CUCM/CUC/UCCX, etc.

Can you restore a DRF of an HCS CUCM to the same version on-prem? Same for the 
other apps?

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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