[cisco-voip] Call Flow data via transfers

[Scott Voll]

So we are on CM 12.5  also using contact center express.

we use isi for our CDR's.

is there a way to track call flow from call coming into our contact center
and being transferred to hunt groups, or other people, vm - then zero outs,
and to other places?

seems to be a large hole in our data.  Just wondering if there is something
i'm missing, or a better application to get this data from?

Not opposed to changing up applications if needed.  maybe a reception
console app could provide this?  I don't think our UCCx is the correct app
for our reception desk anyway.

Thanks

Scott
PS. does M$ Teams have this kind of issue also?
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Re: [cisco-voip] ATA Devices

[Scott Voll]

we moved to vg204's to replace the ata's a long time ago.

Scott


On Tue, Jan 25, 2022 at 6:49 AM Lelio Fulgenzi  wrote:

> What’s the advantage of third party ATAs over Cisco branded?
>
> As far as I know, you’d be stuck with a third party SIP device which has
> little centralized configuration options. Centralized upgrades and true
> failover are top of my list.  Oh, and I’m not a pro, but from what I
> understand, they don’t understand tftp config so you stuck configuring each
> device manually.
>
> Sent from my iPhone
>
> On Jan 25, 2022, at 9:26 AM, Lisa Notarianni 
> wrote:
>
> 
>
> CAUTION: This email originated from outside of the University of Guelph.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe. If in doubt, forward suspicious emails to
> ith...@uoguelph.ca
>
> Anyone using Call Manager 11.5 or greater and successfully using a
> non-Cisco ATA device?  We need to upgrade several 186s and looking at
> options.
>
>
>
> Thanks in advance…
>
>
>
> *Lisa Notarianni*
>
> University of Scranton
>
> Telecommunications Engineer
>
> Infrastructure Services
>
> 800 Linden St.
>
> Scranton PA 18510
>
> 570.941.4325
>
>
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>
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>
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[cisco-voip] remote training for uccx agents.

[Scott Voll]

What are others doing with new agents in UCCx.  do you have a solution with
new employees and training where the new user can listen in on more
seasoned agents?  and then a way for trainers to be able to listen in on
the new agent and provide feedback / info?  Silent monitoring / whisper?

TIA

Scott
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[cisco-voip] isr dsp in wrong port?

[Scott Voll]

Has anyone dealt with the PVDM's being put on the Motherboard and it's
supposed to be on the card?

I got a new 4431 and the 256 was put on the motherboard and the 32 was put
on the 4 PRI port card.  TAC is advising to switch the location of the two
PVDM cards.

Does this sound correct?

TIA

Scott
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[cisco-voip] OT: Best Serial Console Device

[Scott Voll]

Guys--

IF I were in the market for a Serial console device, What have you had the
best luck with?

the more ports the better.  No JAVA. Must be html5 based.  the Cheaper the
better without sacrificing quality and features.

Let me know what is Great as well as what is Cr@P.

TIA

Scott
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Re: [cisco-voip] [External] Re: CUCM 12.5 issue with restore

[Scott Voll]

my question is do you have backups from a different version?  I have found
that If I have backups from a different version in the same directory it
can cause the same problem.

We only keep about a week of backups before we delete.  But the backup
server is then backed up to our long term storage so I can go back much
longer if needed.

YMMV

Scott


On Tue, Feb 23, 2021 at 1:00 PM Hunter Fuller via cisco-voip <
cisco-voip@puck.nether.net> wrote:

> Surely "try again with an empty directory" defeats the purpose if the
> goal is to restore a backup, no?
>
> If the directory has to be empty, it isn't much of a backup - right?
>
> --
> Hunter Fuller (they)
> Router Jockey
> VBH Annex B-5
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
> Network Engineering
>
> On Tue, Feb 23, 2021 at 9:19 AM Lelio Fulgenzi  wrote:
> >
> >
> >
> > I have found, and I didn’t think of this earlier, that sometimes a clean
> directory works much better. It has to do with the XML files that remain
> explaining what is supposed to be in there.
> >
> >
> >
> > I didn’t notice this as much with the core apps as I did with the
> express apps, like CUE. IT drove me nuts for weeks.
> >
> >
> >
> > So, yes, I too have “try a new, empty directory” on my list of things to
> try (in my head which I forget all the time).
> >
> >
> >
> >
> >
> >
> >
> > From: cisco-voip  On Behalf Of Andy
> Carse
> > Sent: Tuesday, February 23, 2021 5:10 AM
> > To: Wes Sisk (wsisk) 
> > Cc: Cisco VoIP List 
> > Subject: Re: [cisco-voip] CUCM 12.5 issue with restore
> >
> >
> >
> > CAUTION: This email originated from outside of the University of Guelph.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe. If in doubt, forward suspicious emails to
> ith...@uoguelph.ca
> >
> >
> >
> > So I’m now confused, by changing the backup directory to a new directory
> on our work system I can now backup and restore.
> >
> > It still doesn’t like to restore from the original location but will
> backup to it.
> >
> > The permissions are the same for both. The def logs don’t show any
> issues.
> >
> > So I’ll add it to our list of things to check in the future.
> >
> > Case closed
> >
> >
> >
> >
> >
> > On Sun, 21 Feb 2021 at 14:21, Andy Carse  wrote:
> >
> > So,
> >
> > I configured a new location for the backups to be stored (a subdirectory
> on the original)
> >
> > did a few backups to it from the cluster no problems as usual.
> >
> > ran the restore wizard it found the recent backups no issues, I even ran
> a backup just to make sure as its my lab environment.
> >
> > then I copied the contents of the original backup directory into the new
> location.
> >
> > Ran the restore wizard expecting it to time out, but no it found the
> relevant files.
> >
> > So I'm a bit stumped.
> >
> >
> >
> > Now as this is my Lab its not exactly the same as the work environment
> (network infrastructure etc) So I will raise a change control Monday so
> I'll see if I can replicate the issue in Production.
> >
> > Just to be clear the original issue is with running the Restore Wizard
> and not being able to see the backup just taken.
> >
> > So it's not a cop file mismatch, different versions of the cluster, it's
> not file permissions.
> >
> > So I suggest that don't take it for granted that if you can backup your
> cluster that you will be able to restore should you need to, you need to
> test it periodically.
> >
> > Any how I'll update with the outcome.
> >
> >
> >
> > Rgds Andy
> >
> >
> >
> >
> >
> > On Sat, 20 Feb 2021 at 14:19, Wes Sisk (wsisk)  wrote:
> >
> > Andy, sounds like a good start:
> >
> >
> https://community.cisco.com/t5/ip-telephony-and-phones/disaster-recovery-problem/td-p/2767755
> >
> >
> >
> > I see 2 other situations that might be relevant:
> >
> > 1. All the same .cop files not installed
> >
> > 2. Attempting to restore a backup of a different version
> >
> >
> >
> >
> >
> > -Wes
> >
> >
> >
> > On Feb 19, 2021, at 6:46 PM, Andy Carse  wrote:
> >
> >
> >
> > Wes,
> >
> > I select Restore Wizard then select the backup device
> >
> > click next
> >
> > The Ccx then spins the hour glass for 5 mins then says
> >
> > “Restore request timing out. Either master agent is down or Sftp server
> is inaccessible or too slow to respond”
> >
> >
> >
> > It’s the same location all the other UC apps backup to. Could it be that
> there are too many files in the directory?
> >
> > Even though they would have different names etc?
> >
> >
> >
> > It seems to do a couple of hundred new sessions for some reason looking
> at the backup server syslog.
> >
> > It’s keeping 14 versions of cucm cluster backups is that too many,
> although I’ve not seen anything to say so.
> >
> >
> >
> > I’m going to change the file path tomorrow and see what happens with
> that.
> >
> >
> >
> > Andy
> >
> >
> >
> > On Fri, 19 Feb 2021 at 19:16, Wes Sisk (wsisk)  wrote:
> >
> > What is the exact error? What 

Re: [cisco-voip] SIP overlapping DN's

[Scott Voll]

Kent--

thanks for the response.  I love the option of prepending digits.  That
would work slick.

but after I sent the email, I did find that my PRI for Fax is coming in
with 10 digits.  So I'm going to just add a Translation pattern for the 10
digits and strip at 4 digits and send to fax server CSS.  That will work
the best for me.

Thanks again for the reply.

Scott


On Wed, Oct 21, 2020 at 12:18 PM Kent Roberts  wrote:

> You can prepend digits from each pri and adjust in cucm……. You can setup
> profiles….
>
> Are you using full 10 or 11 digits from your carrier ?   If not, that
> would be a whole lot easier once moving to the world of sip
>
> > On Oct 21, 2020, at 12:42 PM, Scott Voll  wrote:
> >
> > I have three PRI;s on a VGW that are Voice DN's.
> > I have one PRI that overlaps DN's but it's connected to our Right Fax
> server.
> >
> > right Now I'm doing MGCP. but moving to SIP to support Gateway based
> recording.
> >
> > with MGCP I can use partitions to route the two different sets of DN's.
> How do I do that with SIP?
> >
> > TIA
> >
> > Scott
> >
> > ___
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> > cisco-voip@puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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[cisco-voip] SIP overlapping DN's

[Scott Voll]

I have three PRI;s on a VGW that are Voice DN's.
I have one PRI that overlaps DN's but it's connected to our Right Fax
server.

right Now I'm doing MGCP. but moving to SIP to support Gateway based
recording.

with MGCP I can use partitions to route the two different sets of DN's.
How do I do that with SIP?

TIA

Scott
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[cisco-voip] digitized voice quality

[Scott Voll]

All--

we are using Jabber 12.8 with CM 12.5 in a voice only mode.  we have users
reporting digitized voice call quality.  has anyone else been dealing with
this?

we have had multiple users say if they add Video to the call it makes it
better.  Anyone else seeing that?  Any ideas why that would be better?

what else can we do to make this work better?  TAC has not been able to
help with this after multiple weeks of engagement.

any thoughts?

TIA

Scott
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[cisco-voip] Jabber audio issues?

[Scott Voll]

How has everyone's deployment of Jabber been doing since everyone has went
home?

we were about half way through migrating from IPC to Jabber when we were
all sent home to Telecommute.

we have had some people complaining about there audio issues.  robotic or
missing.

CMR data shows low latency, low jitter, and low packet loss. but they still
complain.

we did find a couple PRI's that had a clocking issue and fixed them.  we
also opened a TAC case and they asked us to remove the OPUS codec, which we
did.  most people saw improvements, but we still have a few that are
complaining.

They go back to IPC and say things are better.

Anyone having any issues like this?  If so, how did you correct it?

TIA

Scott
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Re: [cisco-voip] ipvmsa service

[Scott Voll]

Thanks guys--  I removed the mtp, ann, cfb, and moh resources from the MRG
 waited for resources to go down to 0 and restarted.  Now I can add the
services back to the MRG.

Scott


On Fri, Jan 24, 2020 at 9:59 AM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> It depends on what and how you're using those resources.
>
> Eg if you don't use CFB on CM, or if you only use hardware MTP, etc.
>
> On Fri, Jan 24, 2020, 11:00 AM Scott Voll  wrote:
>
>> Can you restart the IP voice media streaming app service on CM without
>> issues?
>>
>> I'm troubleshooting a MOH issue and would like to restart the service mid
>> day.  Just want to make sure I won't kill anything.
>>
>> Thanks
>>
>> scott
>>
>> ___
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>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
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[cisco-voip] ipvmsa service

[Scott Voll]

Can you restart the IP voice media streaming app service on CM without
issues?

I'm troubleshooting a MOH issue and would like to restart the service mid
day.  Just want to make sure I won't kill anything.

Thanks

scott
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[cisco-voip] When did tftp go out the door?

[Scott Voll]

I'm looking at a phone register and I see no tftp traffic.  All http over
6970.  when did this happen?

I'm on 12.5

if this is the new norm, then can I get rid of tftp option in dhcp?

Scott
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Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Scott Voll]

this is only being used on jabber to, in a sense log them in and out when
they also use extmob on a desk phone with extmob also enabled with UCCx
agent.

Scott


On Fri, Oct 18, 2019 at 11:07 PM Loren Hillukka 
wrote:

> That’s an interesting way to use the EM feature.
> But I have come to hate that logged out EM profile setting.
> One region was done a while back by a vendor that set that up on every
> phone. Whether the people used EM or not.  Causes lots of problems when new
> support folks don’t remember that setting and always annoying with the
> extra steps to find what device a particular extension is living on. And if
> someone moved phones, logged in to EM once to get their profile, then EM
> blips and they get logged out, they complain the phone looks different
> because they forgot they logged in weeks or months ago (that cluster does
> not enforce a max logged in time for EM for many various business wants).
> And when cluster reboot happens the same story is repeated, as other users
> have come and gone or swapped phones.
>
> It’s late. I’ll be done now.
> Just be careful how you use EM logged out profile.
>
> Loren
>
> On Oct 18, 2019, at 11:18 PM, Lelio Fulgenzi  wrote:
>
>  So basically, you can’t “log in” via extension mobility, but the logged
> out profile is the one you end up using when you sign in?
>
> Interesting.
>
> *-sent from mobile device-*
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
> On Oct 18, 2019, at 6:20 PM, Scott Voll  wrote:
>
> OK, my counter part had an open ticket with TAC on using Jabber in an
> extension mobility environment, and gave us this work around.  Seems to be
> working for us:
> * Response *
>
> As we discussed, for Jabber side possibly the requirement is that the
> phone device is not assigned with an extension, which makes the issue with
> the UCC.
>
> As tested in lab, I was able to assign an extension mobility profile the
> same way we can for a deskphone. Here below are the steps I took. Please
> let me know if you have any questions!
>
> 1. Created a new EM profile:
> CUCM >> Device >> Device Settings >> Device Profile >> Add
> New >> Device Profile Type: Cisco Unified Client Services Framework >> I
> used all default settings with the exception of the Login User ID – my test
> user ID “kivanov5”
>
> 2. Created a new CSF using default settings. Did not assign a line. I only
> assigned the test user for it as owner and selected the EM profile:
>
>
>
>
>
>
> 3. In the End User page I just selected the EM Profile
>
>
>
>
> Using these settings above I was able to sign in Jabber with my test user
> and the softphone was just working. From End User perspective, I don’t
> think there would be a noticeable difference. When dialing another test
> user the caller ID was showing the extension of the Extension Mobility
> profile.
>
> Try it and let me know if that may be working for you!
> Kind regards,
>
> On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi  wrote:
>
>> We’ve been using multi-line on Jabber for a bit. Actually,
>> multi-shared-line (as a secondary dn). Works great as far as I can tell.
>> Still no experience with UCCx though.
>>
>> I suspect, agent DN as primary, personal as secondary, vm configured for
>> personal mailbox, would work great.
>>
>> Of course, we’re using shred agent logins. Not sure how well that will
>> work.
>>
>> Lelio
>>
>> P. S. One thing with shared multi line on Jabber... if someone puts a
>> call on hold on the shared line, it appears on Jabber. On everyone’s
>> Jabber. As far as I can tell. Need to do more investigation.
>>
>> *-sent from mobile device-*
>>
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>> On 

Re: [cisco-voip] [EXTERNAL] Re: Thoughts on options for wireless conference phones

[Scott Voll]

shure is the maker of the arrays we use in the ceiling.  I'm not sure on
the array model number but here is a link to what they look like:
https://www.shure.com/en-US/products/microphones/mxa910  They have worked
great.  we did a integration with a bunch of 3rd party stuff  AMX / Shure
/ biamp / etc.  It works, would have loved to still use the touch 10's but
good setup and Workstation support manages all except the kits / kit pluses
that we take care of.

Scott



On Thu, Oct 17, 2019 at 8:18 AM JASON BURWELL 
wrote:

> Scott, what Microphone arrays are you using? The ceiling mount arrays? How
> do you like them?
>
>
>
> Thanks!
>
> Jason
>
>
>
>
>
> *From:* cisco-voip  *On Behalf Of *Scott
> Voll
> *Sent:* Thursday, October 17, 2019 10:40 AM
> *To:* jcolon...@gmail.com
> *Cc:* Cisco VOIP 
> *Subject:* [EXTERNAL] Re: [cisco-voip] Thoughts on options for wireless
> conference phones
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * -- *
>
> Agreed.  we used those revo labs about 5 or 6 years ago.  we told them
> before they bought them (Work Station Support had to have them) then after
> they had them always dead, they dumped them in our laps (telecom).  We knew
> that would be an issue... Well as much as I wanted to get on the desk
> and dance the "told you so dance"  I refrained as we now got to support
> them.
>
>
>
> We have since moved to 8831 to get something that always worked.  Now we
> have moved to full UC conference rooms with Kits and Kit pluses integrated
> with speakers and mic arrays in the conference rooms.   Wish we didn't have
> to go through all the steps to get here... but glad we finally got
> there.
>
>
>
> YMMV
>
>
>
> Scott
>
>
>
> On Wed, Oct 16, 2019 at 8:00 PM Jose Colon II  wrote:
>
> I'm a Cisco SE here in Minneapolis. Have seen a lot of companies install
> these. It's always the same issue lol.
>
>
>
> If you want something better use a webex room kit. Easy to install and has
> a great microphone array.
>
>
>
> On Wed, Oct 16, 2019, 9:55 PM Tim Smith  wrote:
>
> Haha, I was going to mention that.
>
> That is the biggest issue with them, no one puts them back in their place
> 
> --
>
> *From:* Jose Colon II 
> *Sent:* Thursday, 17 October 2019 1:54 PM
> *To:* Tim Smith 
> *Cc:* Dana Tong ; Cisco VOIP <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Thoughts on options for wireless conference
> phones
>
>
>
> Every company that I know of that has installed these, they are always
> dead. No one charges them.
>
>
>
> On Wed, Oct 16, 2019, 9:48 PM Tim Smith  wrote:
>
> Hey mate, these are the best things I've seen in this space.
>
>
>
> Revo labs FX2
>
> You get wireless mic's, keypad and base unit with charger
>
>
> https://uc.yamaha.com/products/conference-phones/analog-voip-bluetooth-wireless/
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__uc.yamaha.com_products_conference-2Dphones_analog-2Dvoip-2Dbluetooth-2Dwireless_=DwMFaQ=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk=MkwKizY3GIcBQS1sQkHTkaJFmY1fv_fKACNcBbCdeL0=yGyJemdYWDwc8kE8xPfRcNauR74ByXWhieIMcf1Wmzg=>
>
>
>
> They were pretty nice, good sound quality.
>
>
>
> Looks like Yamaha has bought them out maybe.
>
>
>
> Cheers,
>
>
>
> Tim
>
>
> --
>
> *From:* cisco-voip  on behalf of Dana
> Tong 
> *Sent:* Thursday, 17 October 2019 1:43 PM
> *To:* cisco-voip@puck.nether.net 
> *Subject:* [cisco-voip] Thoughts on options for wireless conference phones
>
>
>
> Hi all,
>
>
>
> Anyone have any thoughts on 100% wireless conference phones?
>
>
>
> Like maybe something that can be docked for charging but you can pick it
> up and put in on the desk and still dial in ad-hoc conference participants
> from the device?
>
>
>
> Maybe some kind of wireless third-party SIP device?
>
>
>
> Cheers
>
> Dana
>
>
>
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip=DwMFaQ=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk=MkwKizY3GIcBQS1sQkHTkaJFmY1fv_fKACNcBbCdeL0=C6mwtg1eVQPglXdfc3mzcLGdauTQ4YvGKQbWWs1VsIc=>
>
>

Re: [cisco-voip] Thoughts on options for wireless conference phones

[Scott Voll]

Agreed.  we used those revo labs about 5 or 6 years ago.  we told them
before they bought them (Work Station Support had to have them) then after
they had them always dead, they dumped them in our laps (telecom).  We knew
that would be an issue... Well as much as I wanted to get on the desk
and dance the "told you so dance"  I refrained as we now got to support
them.

We have since moved to 8831 to get something that always worked.  Now we
have moved to full UC conference rooms with Kits and Kit pluses integrated
with speakers and mic arrays in the conference rooms.   Wish we didn't have
to go through all the steps to get here... but glad we finally got
there.

YMMV

Scott

On Wed, Oct 16, 2019 at 8:00 PM Jose Colon II  wrote:

> I'm a Cisco SE here in Minneapolis. Have seen a lot of companies install
> these. It's always the same issue lol.
>
> If you want something better use a webex room kit. Easy to install and has
> a great microphone array.
>
> On Wed, Oct 16, 2019, 9:55 PM Tim Smith  wrote:
>
>> Haha, I was going to mention that.
>> That is the biggest issue with them, no one puts them back in their place
>> 
>> --
>> *From:* Jose Colon II 
>> *Sent:* Thursday, 17 October 2019 1:54 PM
>> *To:* Tim Smith 
>> *Cc:* Dana Tong ; Cisco VOIP <
>> cisco-voip@puck.nether.net>
>> *Subject:* Re: [cisco-voip] Thoughts on options for wireless conference
>> phones
>>
>> Every company that I know of that has installed these, they are always
>> dead. No one charges them.
>>
>> On Wed, Oct 16, 2019, 9:48 PM Tim Smith  wrote:
>>
>> Hey mate, these are the best things I've seen in this space.
>>
>> Revo labs FX2
>> You get wireless mic's, keypad and base unit with charger
>>
>> https://uc.yamaha.com/products/conference-phones/analog-voip-bluetooth-wireless/
>>
>> They were pretty nice, good sound quality.
>>
>> Looks like Yamaha has bought them out maybe.
>>
>> Cheers,
>>
>> Tim
>>
>> --
>> *From:* cisco-voip  on behalf of
>> Dana Tong 
>> *Sent:* Thursday, 17 October 2019 1:43 PM
>> *To:* cisco-voip@puck.nether.net 
>> *Subject:* [cisco-voip] Thoughts on options for wireless conference
>> phones
>>
>>
>> Hi all,
>>
>>
>>
>> Anyone have any thoughts on 100% wireless conference phones?
>>
>>
>>
>> Like maybe something that can be docked for charging but you can pick it
>> up and put in on the desk and still dial in ad-hoc conference participants
>> from the device?
>>
>>
>>
>> Maybe some kind of wireless third-party SIP device?
>>
>>
>>
>> Cheers
>>
>> Dana
>>
>>
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Re: [cisco-voip] Jabber Softphone over WiFi

[Scott Voll]

We have started migrating our Telecommuters over to Jabber from the old IP
communicator.  So we are getting the "can I use this in the office"  "do
you have to leave the phone on the desk?"  I think eventually we will have
a lot of people over on Jabber.  The question is, does everyone
move...   I think we will have some people that really want physical
phones.   and for emergencies you will still want a physical phone
available.  then lets start the conversation about E911.  Then what happens
if they are not in the office?  or they are running jabber for iphone /
Droid???  how does that work?  Lots of things to work through.  Can it be
done?  yes, but plan ahead.

Scott

On Thu, Oct 10, 2019 at 11:04 AM Lelio Fulgenzi  wrote:

> I get contacts…. But for me (and many others I imagine) a speed dial is a
> button. One click.
>
>
>
> But again… its just different ways of doing things.
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Pawlowski, Adam 
> *Sent:* Thursday, October 10, 2019 2:03 PM
> *To:* Lelio Fulgenzi ; Casper, Steven 
> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* RE: Jabber Softphone over WiFi
>
>
>
> Call Park should hopefully be there pretty eventually. It is there on
> mobile today. Speed dials sure those would be your contacts, or “pizza
> guys”.
>
>
>
> I would not deploy an office on it as the only/primary phone without
> knowing if my wireless network was bulletproof. Jabber works fairly well
> and it is not a huge hog on the medium but wireless being what it is, ymmv.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip  *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Thursday, October 10, 2019 1:55 PM
> *To:* Casper, Steven 
> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Jabber Softphone over WiFi
>
>
>
>
>
> As long as you have all the components in place, Jabber as a desktop
> replacement is doable. The issue comes down to … do you have all the
> components in place and/or are you ready to live without the feature a
> missing component gives you?
>
>
>
> Some components are not an option, say, split view DNS and Expressway for
> on-prem and off-prem delivery. There’s no way I’ve found to do that without
> split view DNS. We ended up having to deploy a set of delegated DNS servers
> for a specific discovery domain in order to deliver the off-premise and
> on-premise functionality.
>
>
>
> Some components are ok to put aside… i.e. quality of service.
>
>
>
> The other issue is features and functionality. Jabber is close, but not
> 100% feature parity. For example, no park on Jabber for Windows. I also
> just noticed, is there a way to deploy speed dials on Jabber? I’m not sure.
>
>
>
> Just some general thoughts about that.
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip  *On Behalf Of *Casper,
> Steven via cisco-voip
> *Sent:* Thursday, October 10, 2019 12:55 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Jabber Softphone over WiFi
>
>
>
> Has anybody tried this as an IP phone replacement strategy for a large
> office location?
>
>
>
> Thanks,
>
> Steve
>
>
>
>
> --
>
> This email may contain privileged and/or confidential information that is
> intended solely for the use of the addressee. If you are not the intended
> recipient or entity, you are strictly prohibited from disclosing, copying,
> distributing or using any of the information contained in the transmission.
> If you received this communication in error, please contact the sender
> immediately and destroy the material in its entirety, whether electronic or
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> about consumers subject to the restrictions of the Gramm-Leach-Bliley Act
> and the Sarbanes-Oxley Act. You may not directly or indirectly reuse or
> disclose such information for any purpose other than to provide the
> services for which you are receiving the information. There are risks
> associated with the use of electronic transmission. The sender of this
> information does not control the method of transmittal or service providers
> and assumes no duty or obligation for the security, 

[cisco-voip] How are you all dealing with Jabber and 911????

[Scott Voll]

CER / CM 12.5

See attached PDF of for the diagram.  Starting at the bottom left you see
all our Jabber stuff internally goes to CM and CER and works as needed.

Moving our way up the diagram you will see a line from the working
condition going up to remote users.  corporate laptops that are connected
via the VPN. (problem number 1)

Down from that, is non corp, home users that are using jabber in the office
via there RDP connection over the VPN. (problem number 2)

then at the top is the jabber clients that have internet access coming in
via Expressways (problem number 3).

what are others doing about routing 911?  we currently use desk phones in
the office, but we may be moving to jabber and ditching the desk phones.
we really need to come up with a way for 911 to work, no matter the
connectivity.

Back, back in the day, I remember that a very large aircraft company used a
third party (can't remember who they used) with IP communicator that asked
for a address and routed 911 out the local 911 call center via a SIP
trunk.  This is the only way I can think to fix this problem, IF that e911
provider is still around, and IF they work with Jabber.  Do you guys have
any other options?

TIA

Scott


Jabber_911_issues_with_CER.pdf
Description: Adobe PDF document
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Re: [cisco-voip] Jabber MRA with Cisco Umbrella

[Scott Voll]

are you using an always connected  VPN configuration?  Like Mike said.  in
our environment, our umbrella VM's point to the internal DNS servers.
Outside our corporation Umbrella uses the external DNS (hosted elsewhere).
I don't understand why you are getting the same response both
internally and externally.

Scott


On Tue, Sep 24, 2019 at 6:27 PM Brian Meade  wrote:

> Issue would be a corporate PC with umbrella going off-site.  If you add
> your internal domains, it would get the _cisco-uds record always rather
> then _collab-edge.
>
> On Tue, Sep 24, 2019, 6:34 PM Norton, Mike 
> wrote:
>
>> Have never used Umbrella for external clients, but I would be very
>> surprised if it somehow magically exposed your “local” domains to external
>> clients. Internal clients use the internal Umbrella virtual appliance to
>> resolve names, and if the request is for a domain defined as “local”, the
>> virtual appliance then uses the internal DNS server to resolve the name.
>> External clients would not have access to the internal virtual appliance
>> nor to the internal DNS server, so it should not be possible for external
>> clients to get internal answers. IIRC the list of “local” domains is per
>> “site” and external clients would not be in scope for the site.
>>
>> Defining a local domain is probably what you want.
>>
>> I could be wrong though - stopped using Umbrella after Cisco bought it
>> and tried to more than quadruple the pricing on us.
>>
>> -mn
>>
>>
>>
>> *From:* cisco-voip  *On Behalf Of *Brian
>> Meade
>> *Sent:* September 24, 2019 12:37 PM
>> *To:* cisco-voip voyp list 
>> *Subject:* [cisco-voip] Jabber MRA with Cisco Umbrella
>>
>>
>>
>> Has anyone been able to get this to work?
>>
>>
>>
>> Umbrella always finds the _collab-edge SRV record even when internally.
>> I imagine if we made the voice services domain a local domain we would have
>> the reverse issue of always seeing _cisco-uds even when external.
>>
>>
>>
>> Any Umbrella features that could help here?
>>
>>
>>
>> Thanks,
>>
>> Brian Meade
>>
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Re: [cisco-voip] NumberOfRegisteredPhonesDropped @ midnight

[Scott Voll]

Still Troubleshooting with TAC.  But it looks like something is up with
Extension mobility.  we have ours set to log out in 12 hours.  and we are
finding some phones not logging out like they should.  and some kind of
issue that logs the phones out at midnight.

Working on trying to get TAC a packed capture.

Scott


On Fri, Jul 19, 2019 at 10:11 PM Erick Bergquist  wrote:

> Is the call manager service restarting maybe?
>
>
> On Fri, Jul 19, 2019 at 9:27 AM Scott Voll  wrote:
>
>> Anyone else seeing drops of phones at midnight?   we are running 12.5
>> code and Extension Mobility.  Looks like from phone logs we go from sub to
>> pub and back to sub.  Was kind of wondering if it was some new setting in
>> 12.5 since that was a recent upgrade since this started happening.
>>
>> TIA
>>
>> Scott
>>
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>>
>
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Re: [cisco-voip] UC 12.5 zero out report

[Scott Voll]

Yes, I've used data dump in the past, but with security getting tighter and
tighter on our corporate laptops, our ability to use it has become non
existent.

looked at bat export, but does not include the zero out transfer.. Was
kind of bummed. seemed to get a lot of info.

I was just hoping there was an easier way to get the info.

Thanks


Scott


On Thu, Aug 8, 2019 at 1:41 PM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Have you given User Data Dump
> <http://ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html>
> a try?
>
> *Caller Input Key Actions.  This value will dump out a human readable
> action string for each of the 12 user input keys for all users.  Columns
> “CALLER_INPUT_0” through “CALLER_INPUT_9”, “CALLER_INPUT_*” and
> “CALLER_INPUT_#” will be added to the output.  The action strings for these
> columns will read like “Send to greeting for call handler: operator”, or
> “Ignore”, or “Take Message”.  The strings will look very similar to what
> you see on the user input key page in the SA.*
>
> *Source: *
> http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
>
> On Thu, Aug 8, 2019 at 3:27 PM Scott Voll  wrote:
>
>> What is the easiest way to get all users in UC 12.5's Zero out option.
>>
>> I'm not seeing it in the BAT Export.
>>
>> other ideas?
>>
>> Thanks
>>
>> Scott
>>
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>>
>
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[cisco-voip] UC 12.5 zero out report

[Scott Voll]

What is the easiest way to get all users in UC 12.5's Zero out option.

I'm not seeing it in the BAT Export.

other ideas?

Thanks

Scott
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Re: [cisco-voip] Azure MFA/Unity Connection UM

[Scott Voll]

So i'm assuming you have it working on admin side, your just working on the
UM part?

What are you using for MFA?

On Mon, Aug 5, 2019 at 9:51 AM Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> Anyone out there have MFA enabled for ALL users and have UM in UCXN? We
> are a MS Partner and MFA has to be enabled for all accounts as of last
> week.
>
>
>
> Setup an app password for service account for UM but that doesn’t work…
>
>
>
> Not sure what other options I have here.
>
>
>
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com*   |
> e: *mloradi...@heliontechnologies.com* 
> [image: Helion Technologies] 
> [image: Facebook] 
> [image: Twitter] 
> [image: LinkedIn] 
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Re: [cisco-voip] do installs outside of mexico need to worry about this?

[Scott Voll]

I'm assuming it would not affect us.  we would still dial 9 011  

our international pattern allows for non fixed digit length.

YMMV.

Scott


On Tue, Aug 6, 2019 at 12:05 PM Lelio Fulgenzi  wrote:

>
> https://www.cisco.com/c/en/us/support/web/mexico-dial-plan-change.html
>
> I don't see any COP files in 11.5 CUCM anywhere regarding this either.
>
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
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[cisco-voip] NumberOfRegisteredPhonesDropped @ midnight

[Scott Voll]

Anyone else seeing drops of phones at midnight?   we are running 12.5 code
and Extension Mobility.  Looks like from phone logs we go from sub to pub
and back to sub.  Was kind of wondering if it was some new setting in 12.5
since that was a recent upgrade since this started happening.

TIA

Scott
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Re: [cisco-voip] room kits - smartnet or not?

[Scott Voll]

We are smartneting all our kits / kit plus's / sx80's.  we have about 50 in
all.  Smartnet cost are really high... but we have had a couple RMA's
this first year.  our SE said the other option is SWSS for the software
without hardware maintenance.   but the cost is only slightly lower.

YMMV

Scott


On Thu, Jul 11, 2019 at 11:03 AM Lelio Fulgenzi  wrote:

>
>
> Ah – that’s a good point. I remember that for telephony endpoints,
> software was available as part of the CUCM support contract.
>
>
>
> I wonder if software is available similarly under that situation?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Anthony Holloway 
> *Sent:* Thursday, July 11, 2019 1:56 PM
> *To:* Charles Goldsmith 
> *Cc:* Lelio Fulgenzi ; voyp list, cisco-voip (
> cisco-voip@puck.nether.net) 
> *Subject:* Re: [cisco-voip] room kits - smartnet or not?
>
>
>
> Don't you require active smartnet in order to download software for video
> endpoints?  I mean, I suppose if you're gambling on the hardware working
> for that long, you could also gamble on the software to last that long too.
>
>
>
> On Thu, Jul 11, 2019 at 10:02 AM Charles Goldsmith  wrote:
>
> Phones are relatively inexpensive, I advise people to buy spares in case
> of issues vs smartnet on every phone for large installs.  Small installs,
> it's a good peace of mind.
>
>
>
> Video units are expensive, so you are gambling that nothing is going to go
> wrong.  In 2 years if something does go out on one, you have to buy another
> one.  That's a business decision and I just present the facts to the bean
> counters and let them make it and take the heat :)
>
>
>
>
>
> On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi  wrote:
>
>
> I remember when phones first came out, smartnet was expensive for each
> phone and the decision by many was made to leave smart net off the phones
> and use that money to replace phones as needed. Budget issues aside, it
> made sense.
>
> What are people doing for equipment of a smaller number? Say, Room Kits?
>
> I'd like to offer the products to our clients with a 5 year warranty, so
> no one has to worry about managing inventory until it's probably time to
> replace them. But 5 year warranty is about half the cost of the product.
> Doing math that says these devices will be EOL'ed within about 10 years of
> announcement (very rough guess), two 5 year warranties buys a new product.
>
> Thoughts?
>
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
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Re: [cisco-voip] Conferences

[Scott Voll]

If your looking for nuts and bolts for Cisco voice (UC), I'm still going to
say Cisco Live.  It used to be CIPTUG but that is long since gone.  The
road map sessions are good and the Expo hall, talking to the vendors is
good.   Maybe you could do a SingleWire conference for Emergency
Notification?

Co-workers that have went to Enterprise connect say it's pretty high level
rather than nuts and bolts.  I personally have never went.  Lelio I think
has.  Maybe he can shine some light on that.

YMMV

Scott


On Thu, May 30, 2019 at 12:02 PM Lisa Notarianni <
lisa.notaria...@scranton.edu> wrote:

> What do you feel are the most valuable conferences for voice related
> services?
>
> My colleague attended Enterprise Connect in March 2019 and said it was
> very good. Educause is highly attended as well.
>
> I’m trying to plan out what would be best for Voice services/emergency
> notification related to Higher Education preferably but not required. I’m
> not interested in Cisco Live. It’s pricey and revolves around networking.
>
> Planning for fiscal year June 2019 - May 2020.
>
> Thank you,
>
> Lisa
>
>
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[cisco-voip] for those upgrading to 12.5 and use BIB

[Scott Voll]

For those that are upgrading to CM 12.5 and use call Recording with BIB,
just wanted give you a heads up on a Bug
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo36582/?rfs=iqvred

Dumps the CM process.  you lose most of all registrations (phones and
gateways) when it core dumps and restarts the CM process. Looks like there
is an upgrade waiting on TAC to get us the patch / upgrade.  since we
were only 4 days post Upgrade, Just wanted to give others a heads up.

Scott
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Re: [cisco-voip] UC apps on VMware 6.7

[Scott Voll]

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-communications-manager.html

just 6.5 on 11.5 and 12.0

On Thu, Nov 8, 2018 at 11:02 AM Lelio Fulgenzi  wrote:

>
>
> With only v12 out, not v12.5, I’d hope that they would update this
> documentation for v11.5
>
>
>
> Is the documentation you refer to have v12 updated for ESXi 6.7?
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip  *On Behalf Of *Scott
> Voll
> *Sent:* Thursday, November 8, 2018 2:00 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] UC apps on VMware 6.7
>
>
>
> Anyone running 11.x apps (CM/UC/UCCx/CER/etc) on VMWare 6.7?  I know the
> docs don't show it being supported, but Cisco usually doesn't go back and
> test older versions of UC with newer versions of VMWare.
>
>
>
> Just wondering what is happening in the real world.
>
>
>
> TIA
>
>
>
> Scott
>
>
>
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[cisco-voip] UC apps on VMware 6.7

[Scott Voll]

Anyone running 11.x apps (CM/UC/UCCx/CER/etc) on VMWare 6.7?  I know the
docs don't show it being supported, but Cisco usually doesn't go back and
test older versions of UC with newer versions of VMWare.

Just wondering what is happening in the real world.

TIA

Scott
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[cisco-voip] Application user password

[Scott Voll]

Any way to find out what an application user password is?  I really don't
what to reset it, so I was hoping there was a way to find it.

Thanks

scott
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[cisco-voip] VM Ware Support 6.7

[Scott Voll]

All--

I"m currently running most all UC apps on 11.5/6.  It looks like from what
I can find, ESXi is supported up to 6.5.

My infrastructure Engineer would like to upgrade to 6.7.  Does anyone see
any problems with that?

Will TAC explode if they find out?

TIA

Scott
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[cisco-voip] CM 11.5 hunt group longest idle

[Scott Voll]

Anyone getting reports in CM 11.5 of Hunt groups not working correctly?  We
have the hunt group set to longest idle but one person seems to be getting
all the calls.

How do you trouble shoot this?  it's not like UCCx reports.

is there a way to see who is logged into the hunt group?  and How long?

TIA

Scott
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Re: [cisco-voip] CER default call back

[Scott Voll]

Nevermind I was looking incorrectly at the default ERL.  it is the top
on site person.

On Tue, Jul 31, 2018 at 11:33 AM Ed Leatherman 
wrote:

> What you read was what i understood it to be, so i'm interested in hearing
> what you find out.
>
> On Tue, Jul 31, 2018, 2:26 PM Scott Voll  wrote:
>
>> on CER 11.5 where does CER send call back numbers after the 3 hours after
>> the post 911 call?
>>
>> I've done some googling and it said the default ERL on site contact,
>>  but that 's not what is happening.  Need to change it as an end user is
>> getting the calls.
>>
>> TIA
>>
>> scott
>>
>> ___
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>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
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[cisco-voip] CER default call back

[Scott Voll]

on CER 11.5 where does CER send call back numbers after the 3 hours after
the post 911 call?

I've done some googling and it said the default ERL on site contact,   but
that 's not what is happening.  Need to change it as an end user is getting
the calls.

TIA

scott
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[cisco-voip] on boarding new employees

[Scott Voll]

Does anyone have a good solution for on boarding new employees?

we have to:

create a 7961 EM profile
create a 8861 EM profile
Create a IP Communicator EM Profile
create an IP communicator device
associate the user EM profiles to the AD account
create an Unity connection VM box
set the zero out option.

and if they are on the contact center there is some other stuff to.

I know that through API's I could do something but I don't have that
kind of time to create something. .

What are options these days?

UC products are all 11.x

TIA

Scott
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Re: [cisco-voip] Wireless Phones

[Scott Voll]

Not sure how far the wireless needs to go, but we have used Plantronic
headsets and they get most of the floor coverage.

But have started to move to Jabber for the Iphone ( we do have
expressways).  That has been expanding like wildfire.  It might expand
enough that we will finally be able to get rid of Skype ;-)

Scott


On Fri, Mar 16, 2018 at 2:12 AM, Gary Parker  wrote:

>
>
> > On 15 Mar 2018, at 21:00, Natambu Obleton 
> wrote:
> >
> > What are people using for wireless phones? Any good experiences?
>
> Sadly only bad experience here. When we first moved to CUCM from an isdx 8
> years ago our users where generally unhappy with the lack of DECT product
> from Cisco. We tried putting PSTN DECT basestations on ATAs but found those
> to be very unreliable. Cisco’s wifi handsets are prohibitively expensive
> and, last time we looked, had poor battery life and required per device
> certificates to get on our 802.1x wifi.
>
> We tried out the Cisco SMB offering, the SPA232D DECT/SIP bridge and
> handsets. They were able to register as “advanced SIP devices” in
> callmanager but we found them to be quite unreliable, the handsets were
> fragile and broke often, and Cisco eventually discontinued them.
>
> I’m aware of enterprise DECT/SIP gateways such as Aastra (which now
> appears to have been bought by Mitel) and we looked into this, but the
> initial investment to install was deemed to high for our site as user
> density in any one place wouldn’t justify the cost.
>
> I’m now recommending users make use of remote destination with their work
> mobiles. It’s a bit more management over head for me, but it’s the best
> we’ve been able to offer. I keep asking Cisco for cucm compatible DECT
> product but it seems they’re not interested.
>
>
> ---
> /-Gary Parker--f--\
> | Unified Communications Service Manager  |
> n  Loughborough University, IT Services   |
> | tel:+441509635635 sip:g...@lboro.ac.uk  o
> |https://www.osx.ninja/pubkey.txt |
> \r--d-/
>
>
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Re: [cisco-voip] Call Recording Options

[Scott Voll]

Enghouse has QMS.  we use it without contact center but it does have plug
ins for it.  Works for our needs.  Both for inhouse and remote users.

Scott


On Fri, Mar 9, 2018 at 9:27 AM, Dan Mason  wrote:

> Has anyone had any experience with 3rd party call recording vendors?  Any
> recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?
>
>
>
> I’m familiar with CallRec/Zoom.  The native call recording solution isn’t
> 100% reliable so we are looking for other 3rd party options.
>
>
>
> *  Thanks,*
>
>
>
> Dan
>
>
>
> --
>
> This E-mail and any of its attachments may contain Winxnet, Inc.
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Winxnet, Inc.. This E-mail is intended solely for
> the use of the individual or entity to which it is addressed. If you are
> not the intended recipient of this E-mail, you are hereby notified that any
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> contents of and attachments to this E-mail is strictly prohibited and may
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Re: [cisco-voip] Phone equipment refresh?

[Scott Voll]

Lisa,

we found our selves in this same situation about 3 years ago.  we were
pretty much a 7961 environment (1200+ phones).  because we have multiple
sites we just came up with a refresh cycle.  for us, it was just 3 short
years.  Depending on your deployment, you might have to take longer.

We chose the 8861's as our replacement as they most similarly matched our
7961's but had a color screen and gig.  But it did come with some training
issues.  the physical buttons caused our users some issues.

for the younger users. what is a Tape  (VM button icon) LOL.  guess
I'm getting old.

YMMV

Scott


On Mon, Jan 29, 2018 at 11:26 AM, Lisa Notarianni <
lisa.notaria...@scranton.edu> wrote:

> We are currently at CUCM 11.5.
>
>
>
> We will soon be able to provide Gig to desktop but our current phones will
> prevent us from doing so.  We  need to devise a
>
> plan and wondered what others do for their equipment.
>
>
>
> The majority of phones we have are 7900 series.  They are working well for
> the most part so we replace as needed.
>
> We are concerned that the 7900 series may be eliminated from a future CUCM
> version and prevent us from upgrading.
>
>
>
> Does anyone have a plan for a refresh on Cisco VoIP phones?
>
>
>
> Do you lease or did you purchase?
>
>
>
> We appreciate any information you can offer.
>
>
>
> Thank you.
>
>
>
>
>
>
>
>
>
> [image: Lisa Notarianni Telecom Engineer]
>
>
>
>
>
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[cisco-voip] PLM dead

[Scott Voll]

am I last to know?  They are once again moving licensing?

https://communities.cisco.com/message/271653

Scott
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Re: [cisco-voip] PLM service affecting?

[Scott Voll]

But if we patch it, will it affect anything when it boots back up?

Scott


On Tue, Sep 19, 2017 at 1:02 PM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> PLM can be down for the entire grace period before it affects anything. As
> long as it’s standalone you are good.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Scott Voll
> *Sent:* Tuesday, September 19, 2017 4:01 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] PLM service affecting?
>
>
>
> Quick question.  is PLM patching service affecting?
>
>
>
> we just want to patch PLM in the middle of the day and afraid to poke the
> button. ;-)
>
>
>
> TIA
>
>
>
> Scott
>
>
>
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[cisco-voip] PLM service affecting?

[Scott Voll]

Quick question.  is PLM patching service affecting?

we just want to patch PLM in the middle of the day and afraid to poke the
button. ;-)

TIA

Scott
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Re: [cisco-voip] Voicemail history

[Scott Voll]

to dove tail off this we found that if we integrated with outlook, we
were then under retention laws for email but if we left the vm on UC
the retention law was much different.

We just (april) enabled our 30 day retention policy for any heard messages.
 if they are marked unread they can keep them however long they want.

Scott


On Wed, Sep 6, 2017 at 9:15 PM, Haas, Neal  wrote:

> 1. What does your company want for a retention period for deleted VM. We
> started at 2 weeks, now I think we are 6 weeks.
>
> 2. for regulatory or legal requirements (state or local laws) what are
> those, we post on an MOU we only keep them for a specific period of time.
> If we have a request for anything outside of the MOU, we say we dont keep
> backups for that long.
>
> 3. do you use the integration to outlook? VM files will be kept under the
> outlook retention time also..
>
> 4. we have 6,000 VM boxes, our database size is 20 gig total, we set the
> VM box size to be small.
>
>
> Neal Haas
>
> 
> From: cisco-voip  on behalf of Parker
> Pearson - Donoma 
> Sent: Wednesday, September 6, 2017 8:13 PM
> To: Ben Amick; Cisco VOIP
> Subject: Re: [cisco-voip] Voicemail history
>
> It really depends on whether you have regulatory or legal requirements to
> retain your voicemails.  Voicemails are an electronic record that can be
> requested for audits or legal discovery.
>
> I understand the desire to groom out the messages in 21-30 days to keep
> the database humming along - but it has to be balanced with the possible
> need for retention & compliance.  A conversation across functions is
> probably a really good idea to find out what your stakeholders need too.
>
> My understanding is that Unity Connection has a limit for VM storage - I
> think it's 2 TB. Depending on the size of your organization and how many
> voicemails your users are averaging in their mailboxes - that limit can get
> tight.   An easy option to satisfy both IT management & retention
> compliance is a solution like Message Vault.  Retains records as needed,
> enables a very short retention length that keeps your UCN database tidy.
>
> Hope that helps.
>
>
> [Donoma Software Web Page]
>
> Parker Pearson
> Vice President, Marketing & Business Development
>
> Donoma Software
> 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> 540.443.3577
> par...@donomasoftware.com
> www.donomasoftware.com
> [Facebook] [Twitter] <
> https://twitter.com/donomasoftware>  [LinkedIn]  company/donoma-software>
>
>
> From: cisco-voip  on behalf of Ben
> Amick 
> Date: Wednesday, September 6, 2017 at 10:18 PM
> To: Cisco VOIP 
> Subject: [cisco-voip] Voicemail history
>
> So I was just wanting to reach out and see what everybody thinks is a
> reasonable unity message aging scheme? What point does it get to a point
> where you start having storage issues?
> Ben Amick
> Telecom Support Analyst
>
> The information transmitted, including attachments, is intended only for
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> confidential and/or privileged material.  Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance upon
> this information by persons or entities other than the intended recipient
> is prohibited.  If you received this in error, please contact the sender
> and destroy any copies of this information.
>
>
>
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> Confidentiality Note: This message is intended for use only by the
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> you have received this communication in error, please contact the sender
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Re: [cisco-voip] OT: Add move change

[Scott Voll]

What is out there?

I need an app that user can log into(security person in the building).  Say
that user A needs to change extension from 3456 to 7890.  Zero out of VM
changes from 1234 to 4567.  user needs to be a part of hunt group xyz.  or
new user Z needs to have a softphone created. or user needs to be able to
record.

This information needs to also tie into our AD to populate the information.

now if they program can also do the tasks, even better.

I was just wondering what other companies use.  We just tend to have a lot
of movement around the company.

TIA

Scott




On Wed, Sep 6, 2017 at 9:12 AM, Lelio Fulgenzi <le...@uoguelph.ca> wrote:

>
>
> The question I have surrounding this is do you swap mac addresses or do
> you do a super copy then delete old one?
>
>
>
> There are many apps out there, both Cisco and third party, that are tied
> to the MAC address of the user’s phone.
>
>
>
> We’ve seen swapping MAC addresses out is simple and makes sense for most
> Cisco apps, but for those third party apps that synchronize databases via
> AXL, it can cause havoc.
>
>
>
> I’m leaning towards updating our MAC process to use supercopy and delete
> old phones as required in secondary systems.
>
>
>
>
>
>
>
> ---
>
> Lelio Fulgenzi, B.A.
>
> Senior Analyst, Network Infrastructure
>
> Computing and Communications Services (CCS)
>
> University of Guelph
>
>
>
> 519-824-4120 Ext 56354 <(519)%20824-4120>
>
> le...@uoguelph.ca
>
> www.uoguelph.ca/ccs
>
> Room 037, Animal Science and Nutrition Building
>
> Guelph, Ontario, N1G 2W1
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Scott Voll
> *Sent:* Wednesday, September 06, 2017 11:10 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] OT: Add move change
>
>
>
> What do other use for add, moves and changes to there environments?
>
>
>
> We have a home grown app that is not working well, to notify Telecom group
> about changes to the phones, new users, configuration changes, etc.
>
>
>
> Does anyone know of any can'd or cloud based software?  Are there any that
> interface with Cisco to automate the process via AXL / SOAP?
>
>
>
> Just putting my feelers out to see what is available.
>
>
>
> Thanks
>
>
>
> Scott
>
>
>
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[cisco-voip] OT: Add move change

[Scott Voll]

What do other use for add, moves and changes to there environments?

We have a home grown app that is not working well, to notify Telecom group
about changes to the phones, new users, configuration changes, etc.

Does anyone know of any can'd or cloud based software?  Are there any that
interface with Cisco to automate the process via AXL / SOAP?

Just putting my feelers out to see what is available.

Thanks

Scott
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Re: [cisco-voip] Problems With Internation Dial Plan (GBNP)

[Scott Voll]

Gary--

Pattern:0+1[2-9][02-9]X+[2-9]X

Failing number: 0 1 908  0   67000
 ^ this is where the match fails, it’s not
a digit between 2-9

could it be the 0 between the 8 and 6?

On Fri, Sep 1, 2017 at 6:55 AM, Gary Parker <g.j.par...@lboro.ac.uk> wrote:

>
> > On 1 Sep 2017, at 14:44, Scott Voll <svoll.v...@gmail.com> wrote:
> >
> > have you used DNA to confirm it's not matching something else?
> >
> > Scott
>
> Yes, definitely. DNA came back with “unallocated number”.
>
> Gary
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Re: [cisco-voip] Problems With Internation Dial Plan (GBNP)

[Scott Voll]

have you used DNA to confirm it's not matching something else?

Scott


On Fri, Sep 1, 2017 at 3:01 AM, Gary Parker  wrote:

> Morning all, I came across a significant block of numbers in the UK that
> can’t be called by our cucm (11.5.1(SU2) with the 3.1.34-GB dialplan) due
> to them not being recognised as valid NATIONAL calls.
>
> Milton Keynes numbers (01908) hit the following rule:
>
> Pattern:0+1[2-9][02-9]X+[2-9]X
>
> Failing number: 0 1 908  0   67000
>  ^ this is where the match fails, it’s not
> a digit between 2-9
>
> I’ve added a route pattern to allow the numbers to be called but I
> wondered if this was something that was worth/qualifed for being raised as
> a defect with TAC?
>
>
> ---
> /-Gary Parker--f--\
> | Unified Communications Service Manager  |
> n  Loughborough University, IT Services   |
> | tel:+441509635635 sip:g...@lboro.ac.uk  o
> | http://delphium.lboro.ac.uk/pubkey.txt  |
> \r--d-/
>
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Re: [cisco-voip] UCM Upgrade Poll

[Scott Voll]

1. I'm guessing we are 10% True bugs and 90% environment, but I will agree
with other comments about DNS and NTP being a dumb reason to fail

2. as for time, over the years we used to spend over 6 months on
upgrades.. we are down to about 2 months.  in our enviroment we have to
document all the changes before so it can be communicated to the end user.
Researching for the answers has moved from Anthony's 100 documents to just
opening a TAC case.  It has become way to time consuming to find all the
right doc's to get the correct answer.

YMMV

Scott


On Wed, Aug 23, 2017 at 1:46 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Wow, it's kind of cool that you're even asking.  Thanks for that.
>
> Already I can see this is going to be a wide gap in responses. Partner vs
> end user, this customer vs that customer, this version vs that version,
> this scenario vs that one, and on, and on, and on.
>
> 1) I feel like it's always a bug (100%), in that, developers should code
> solutions that can work around most issues.  E.g., I had an upgrade fail on
> a CUCM because the ntp was 0.us.pool.ntp.org, despite CUCM happily
> syncing to it in the current version.  OR Common partition not having
> enough space, when devs could just purge old logs to make room, or simply
> make better logs to begin with (I do admit, moving to compress logs
> [TAR/GZ] was sweet)
>
> 2) This is a painful one for me, but I put in a lot of time preparing for
> an upgrade.  A large portion of the time is, in my opinion, wasted finding
> the right documentation and then trying to interpret it.  Here's a fun one:
> there's over 100 documents an Engineer needs to reference in preparation
> for what I would consider a low-medium level environment.  I've posted this
> before, but I'll post it again, I have a matrix of documents I need to
> reference during the planning and execution phase of an upgrade:
>
>
>
>
> On Wed, Aug 23, 2017 at 8:38 AM Ryan Ratliff (rratliff) <
> rratl...@cisco.com> wrote:
>
>> Quick 2 question poll, feel free to unicast or share your response with
>> the group.
>>
>> 1. When you or your customers have a UCM or IMP upgrade fail, what
>> percentage of failures are due to a bug vs something in the environment
>> (user error, db updates, etc)?
>> % bug:
>> % not a bug:
>> Yes it’s a very subjective question but that’s ok, use your judgement.
>>
>> 2. When an upgrade goes smoothly with no issues, how much time do you put
>> into the planning and preparation for the upgrade (not the execution)?
>>
>> Thanks,
>>
>> -Ryan
>>
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Re: [cisco-voip] Configure 3845 router for 911 calls.

[Scott Voll]

I agree with Neal,

but I would use one partition for each site for 911, then a third partition
for everything else, then, put the correct 911 partition in the site CSS
and use the third partition in both CSS.  Save a lot of time recreating RP
for the other stuff Guess it depends on how many RP you have. we
have hundreds.

Scott


On Thu, Jul 27, 2017 at 3:13 PM, Haas, Neal  wrote:

> Everything is done in the CUCM.
>
>
>
> Pots are configured with MGCP.
>
>
>
> Create New Partition. (site Name)
>
> Assign 911 Route for site A to Site Partition 1
>
> Assign 911 Route for Site B to Site Partition 1
>
> Assign all other Routes to both Partitions.
>
>
>
> Only 911 calls are treated different per site – if you do not take phones
> between sites, you won’t have a problem. Two POTS lines per site is correct.
>
>
>
> I don’t think I missed anything, it’s not hard to accomplish the separate
> 911 calls between PSAPS.
>
>
>
> Neal
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Hamu Ebiso
> *Sent:* Thursday, July 27, 2017 2:40 PM
> *To:* Norton, Mike ;
> *Subject:* Re: [cisco-voip] Configure 3845 router for 911 calls.
>
>
>
> Let me rephrase the questions with more understanding update after I talk
> to Mike and few other people.
>
>
>
> We have 2 locations. one is main building were everything reside and the
> second  building is remote building shared with someone else.
>
> About 50 people reside at  the secondary remote location. This people use
> main locations CUCM over the WAN for calling. Remote location is about 25
> minutes from main building.
>
>
>
> So if these people at remote location call 911, emergency responder will
> see main building location not remote location where the call is residing.
>
> Therefore we are tasked to put together plan to give users option to be
> able to call 911 and show their true locations.
>
>
>
> We are forced to find spare 3845 router to configure for this users for
> 911 call. below is what we have.
>
> ordered 2 POT Lines,
>
> have 3845 router
>
> We have both FOX and FXS modules for POT Lines.
>
> Amphenol Cable to connect to FOX and 110 block.
>
> CUCM version: 11.0
>
>
>
> The reason we ordered 2 POT lines instead of circuit is because they are
> cheap. Circuit cost about $500 a month while POT line cost about $40 a
> line. Since this router is only used for 911 call we don't want to spend
> that much money.
>
>
>
> The question, has any one configured router for 911 and have basic config
> that I can use for my config. Since I haven't done voice gateway
> configuration before, I just need help with this.
>
>
>
> Any help is greatly appreciated.
>
>
>
> Thanks
>
> Hamu
>
>
> --
>
> *From:* Norton, Mike 
> *Sent:* Monday, July 24, 2017 3:58 PM
> *To:* Hamu Ebiso
> *Subject:* RE: Configure 3845 router for 911 call.
>
>
>
> For the IP phones to be usable during WAN outage, you need something they
> can register to. E.g. SRST or CME on the router, or else a CUCM server
> on-site.
>
>
>
> The config you posted shows that this router already has T1 lines. You can
> send 911 calls to T1 lines, I don’t understand why you want to add analog
> POTS lines if you already have T1s.
>
>
>
> If you want more suggestions then perhaps take this conversation back on
> to the mailing list, others besides me might be able to give you ideas.
>
>
>
> -mn
>
>
>
> *From:* Hamu Ebiso [mailto:hebiso2...@hotmail.com ]
>
> *Sent:* July 24, 2017 2:45 PM
> *To:* Norton, Mike 
> *Subject:* Re: Configure 3845 router for 911 call.
>
>
>
> Thank you Mike for following up!!
>
>
>
> I Just clarified with person who gave me that project to put it together.
> That person was not really familiar with voice staff just mentioned analog
> phones. There is no analog phones here.  These users have 7942 IP phones
> and the idea was to user POT lines to call out to 911 if WAN connect down
> at the site. The idea was, since these users are in some else's building,
> we need to find out how to make them call out to 911 if WAN connection is
> down. Since I am not 100% sure of how we can achieve this. I am ok with
> your suggestion how to achieve this.
>
>
>
> ordered 2 POT Lines,
>
> have 3845 router
>
> We have both FOX and FXS modules
>
> Amphenol Cable.
>
>
>
> thanks
>
> Hamu
>
>
> --
>
> *From:* Norton, Mike 
> *Sent:* Monday, July 24, 2017 3:26 PM
> *To:* Hamu Ebiso
> *Subject:* RE: Configure 3845 router for 911 call.
>
>
>
> Hi Hamu, I don’t fully understand your call flow. POTS lines would
> normally connect to an FXO card. In that case, the easiest way to handle
> incoming calls is to do “connection plar ” on the voice-port, where
>  is the extension number where you want to send the calls. But since
> you mention analog phones then it is not clear to 

[cisco-voip] Home Cluster in User management

[Scott Voll]

Is there a way to tick the check mark on Home Cluster automatically with
each new user?  we are running 11.5.

TIA

Scott
[image: Inline image 1]
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Re: [cisco-voip] UCCx SSO

[Scott Voll]

Moves the login to ADFS, you put in the user / pass there now instead of
the admin page.  it's not sending the credentials for some reason.

Scott


On Tue, May 16, 2017 at 1:32 PM, Nimloth <niml...@nimloth.pl> wrote:

> Yes, we have it working.
> What issue you have?
> W dniu 16.05.2017, o 22:20, użytkownik Scott Voll <svoll.v...@gmail.com>
> napisał:
>
>> Anyone have SSO working with UCCx 11.5su1?
>>
>> Have had a TAC case open for a while and can't get it fixed.  Just
>> wondering if anyone else has it working?  CM / UC / CUPS etc went fine.
>>
>> Just seeing if anyone has it working.
>>
>> Thanks
>>
>> scott
>>
>> --
>>
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
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[cisco-voip] UCCx SSO

[Scott Voll]

Anyone have SSO working with UCCx 11.5su1?

Have had a TAC case open for a while and can't get it fixed.  Just
wondering if anyone else has it working?  CM / UC / CUPS etc went fine.

Just seeing if anyone has it working.

Thanks

scott
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Re: [cisco-voip] CCX and NTP

[Scott Voll]

I'm guessing you have a cisco router or two Simple put NTP on them,
pointing to 3-5 good NTP sources and then use them company wide.  Works
pretty well for us.  we use Two different Routers with different sources,
then use both routers for all our devices, including Windows.  Haven't had
any issues.

Scott


On Mon, May 8, 2017 at 7:12 AM, Ben Amick  wrote:

> What do you guys use for NTP on your CCX hosts? I’ve been informed by TAC
> that “CCX does not support Windows based NTP” so I was thinking about just
> pointing NTP towards my CCM hosts – is that a valid scenario? I figure that
> since CCM is pretty much authoritative on everything for CCX as it is it
> wouldn’t be a problem?
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> Confidentiality Note: This message is intended for use only by the
> individual or entity to which it is addressed and may contain information
> that is privileged, confidential, and exempt from disclosure under
> applicable law. If the reader of this message is not the intended recipient
> or the employee or agent responsible for delivering the message to the
> intended recipient, you are hereby notified that any dissemination,
> distribution or copying of this communication is strictly prohibited. If
> you have received this communication in error, please contact the sender
> immediately and destroy the material in its entirety, whether electronic or
> hard copy. Thank you
> ___
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>
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Re: [cisco-voip] SMTP on CM?

[Scott Voll]

That is the reason for my question Anyone know for sure?

Scott
PS>  version 11.5.

On Fri, Apr 28, 2017 at 1:05 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Are you talking about DNS TTL?  Defects or poor programming might reveal
> that it's only resolved at service start (like NTP references on IOS), or
> possible never cached and DNS is hit for every connection (like SIP trunks
> with DNS names in CUCM).
>
> On Fri, Apr 28, 2017 at 1:05 PM Scott Voll <svoll.v...@gmail.com> wrote:
>
>> How often does CM query smtp DNS name?  we are changing our Cname for
>> SMTP and would like to know how long I should expect for the emails to
>> change.
>>
>> Thanks
>>
>> Scott
>>
>> ___
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>>
>
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[cisco-voip] SMTP on CM?

[Scott Voll]

How often does CM query smtp DNS name?  we are changing our Cname for SMTP
and would like to know how long I should expect for the emails to change.

Thanks

Scott
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Re: [cisco-voip] Finesse cert error

[Scott Voll]

So is it only the Tomcat Cert I need to reissue?  if I reissue, does it
affect any other systems, (such as CM)?

Just need to schedule maintenance.

TIA

Scott


On Fri, Apr 28, 2017 at 4:25 AM, Abhiram Kramadhati (akramadh) <
akram...@cisco.com> wrote:

> Hi guys,
>
>
>
> The certificate should contain subjectAltName(SAN), and you should not
> have any issues. If you were using CN, ensure it is now in the SAN. The
> same is documented here: https://productforums.google.
> com/forum/#!msg/chrome/5f1Kp_ntUwU/CfER8_JKDwAJ
>
>
>
> The team looked at this today and for CA signed certificates with the
> above config, there are no issues on the latest Chrome/FF. If you are still
> facing issues, can you send me the screenshot and details?
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
>
> *From: *cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of
> Nathan Reeves <nathan.a.ree...@gmail.com>
> *Date: *Friday, 28 April 2017 at 4:04 AM
> *To: *Scott Voll <svoll.v...@gmail.com>
> *Cc: *"cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net>
> *Subject: *Re: [cisco-voip] Finesse cert error
>
>
>
> Chrome stopped supporting Common Name matching in the latest release 58
> which dropped in the last week or so.  This would cause the error you
> referenced below.  Looks like it now only supports names in the
> subjectAlternativeName field of the cert.
>
>
>
> Hope this assists
>
>
>
> Nathan
>
> On Thursday, April 27, 2017, Scott Voll <svoll.v...@gmail.com> wrote:
>
> OK, as of yesterday I started having reports of users in Chrome and
> Firefox getting an error connecting to the Finesse webpage.
>
>
>
> Looking at the cert It's sha2 but I get Not secure in FF and not private
> in Chrome.
>
>
>
> Chome complains of NET::ERR_CERT_COMMON_NAME_INVALID
>
>
>
> cert is internal CA and the sigature algorithim is Sha512RSA hash is SHa512
>
>
>
> The only thing that looks a little questionable is in the subject, I also
> have the serial number and the hostname is CAPs not lower case
>
>
>
> UCCx 11.5.1.1-61
>
>
>
>
> Any thoughts?
>
>
>
> TIA
>
>
>
> Scott
>
>
>
>
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[cisco-voip] Finesse cert error

[Scott Voll]

OK, as of yesterday I started having reports of users in Chrome and Firefox
getting an error connecting to the Finesse webpage.

Looking at the cert It's sha2 but I get Not secure in FF and not private in
Chrome.

Chome complains of NET::ERR_CERT_COMMON_NAME_INVALID

cert is internal CA and the sigature algorithim is Sha512RSA hash is SHa512

The only thing that looks a little questionable is in the subject, I also
have the serial number and the hostname is CAPs not lower case

UCCx 11.5.1.1-61


Any thoughts?

TIA

Scott
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Re: [cisco-voip] Question regarding Rightfax Configuration and "Transmission Error"

[Scott Voll]

Wow Frank, that is a lot of troubleshooting, and a great run down.

Can I ask what your failure rate is?

We have about a 2-4% failure rate and have decided not to troubleshoot
those as they tend to be a Telco issue between us and the sender.  We use a
lot of toll bypass so if it doesn't work over a pri then we send it out
another one.  Usually fixes most of our problems ;-)

Scott


On Wed, Apr 5, 2017 at 5:06 PM, Frank Arrasmith 
wrote:

> Calling all Rightfax gurus,
>I have the following question regarding the Rightfax configuration and
> transmission errors.
>
> Background:
> My enterprise has CUCM 10.5 with a pretty dialed in Fax/T38 setup over SIP
> and MGCP gateways.  For the most part, faxing is pretty solid inbound and
> outbound to and from PSTN GW's, CUBEs, ,analog VG's, and regular fax
> machines(we have a lot).  We have a SIP trunk connected to Rightfax 10.5
> server, which is managed by another group where we have limited
> access/experience with Rightfax configuration settings.  It took us awhile
> to get the Rightfax servers with the correct t38 setup because they had
> only run traditional CAS T1 prior to us, so it was new to everyone, but it
> is up and stable except for the following issue..
>
> Symptom :
> The problem we see with Rightfax is with Transmission errors.  It starts
> with our internal customers reporting that they do not receive a fax even
> when the sender receives confirmation.  Upon further review we see that the
> suspect call is listed as a "Transmission Error" in Rightfax, so the fax
> never gets delivered to the customers account/mailbox even though the call
> completes.
>
> Analysis:
> Since we are running T38, we can packet capture at the server, and  we see
> normal fax protocol exchange, except for the suspect calls where we see
> "RTN" Messages.  My understanding of the T.30 protocol is that when a RTN
> message is delivered to the sender, that is an indication for the sender to
> slow down and resend the last page. We actually see in the messages where
> the RTN message gets sent, and the sender complies with the notice, and
> sends again at 12000, then call completes as normal with an EOP message and
> a DCN message.  In these cases,the Rightfax team actually looks at the fax
> image and may see a bit of blurriness, but perfectly legible text ,even tho
> its still marked as transmission failure. We have asked them if there is a
> setting that can be tuned where the RTN does not cause the service to mark
> the transmission as failure. To this they reply, "It was working fine
> before when we were on CAS, so it must be on your end."
>
> I understand where there are cases where the RTN message is sent because
> the call quality is actually terrible, but in those cases, there is usually
> several RTN messages and the sender will drop down to 4800 or below , and
> then usually give up and the call will fail.  This type of failure is rare
> (unless we have a major outage) and in this case the sending fax sees that
> it failed and will proceed with its normal retries.
>
> Question:
>
> Is this RTN to transmission failure hard coded, or is this a configurable
> setting?  If this were a regular fax machine, i think this would be a non
> issue as the receiver would see the crappy page as well as the good copy of
> that was sent again in their bundle of received pages.
>
> Any insight is greatly appreciated and for anyone just getting into FAX
> over IP with Cisco, I highly recommend the following book and Cisco Live
> presentations from these guys from Cisco TAC.
>
> Fax, Modem, and Text for IP Telephony [Book]
> 
> from Textbooks.com
> by David Hanes, Gonzalo Salgueiro
>
>
>
>
>
>
> Thanks,
>  Frank
>
>
>
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Re: [cisco-voip] CUCM settings

[Scott Voll]

https://www.variphy.com/ used to be able to do this Not sure if they
still do.

Scott


On Fri, Feb 10, 2017 at 3:13 PM, Ryan Huff  wrote:

> Depends on what type of "settings" you're talking about. From a 10,000
> foot view, I'd say you could probably go to the bulk administration tool
> and use the general import export tool to dump out the enterprise
> parameters ... etc.
>
> Thanks,
>
> Ryan
>
> > On Feb 10, 2017, at 5:57 PM, cisco.voip  wrote:
> >
> > All is there a way to dump all call manager settings to excel.  I have
> three different cucm installs,
> > they should be all the exactly the same, version is  10.5.2a, same
> firmwares but there is different behavior on each.
> > right, works in test lab but not on customer site.
> > Thanks -
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[cisco-voip] n-1 metric

[Scott Voll]

is there an n-1 type metric so you know what you can upgrade before CM?

we have CER, UCCX, UC, PLM, CUPS, and CM.

Looks like UCCX and CM have to upgrade together (thought that was changing,
but guess not), but looking for a doc on what can be done before hand.
Just trying to have a few smaller maintenance windows rather than one big
one.

currently 10.5 moving to 11.5

TIA

Scott
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Re: [cisco-voip] vg224 registered to two different Cm's

[Scott Voll]

sh ccm shows they resolve and are registered to the sub and backup to the
pub.

That is the wierd thing.  as some voice ports show the sub and some the
pub

we are looking at restarting the RIS data collector

Scott


On Tue, Jan 17, 2017 at 11:09 AM, Evgeny Izetov <eize...@gmail.com> wrote:

> Can those VGs resolve the FQDNs? My guess they wouldn't even register if
> they couldn't but maybe they are keeping some sort of 'last known good'
> configuration.
>
> On Tue, Jan 17, 2017 at 1:59 PM, Jeffrey McHugh <jmch...@fidelus.com>
> wrote:
>
>> Sometimes restarting RIS data collector can clear registration anomalies
>>
>>
>>
>> *From:* Scott Voll [mailto:svoll.v...@gmail.com]
>> *Sent:* Tuesday, January 17, 2017 1:58 PM
>> *To:* Brian Meade <bmead...@vt.edu>
>> *Cc:* Jeffrey McHugh <jmch...@fidelus.com>; cisco-voip@puck.nether.net
>> *Subject:* Re: [cisco-voip] vg224 registered to two different Cm's
>>
>>
>>
>> yup but did changed from IP to FQDN on the cluster..
>>
>>
>>
>> On Tue, Jan 17, 2017 at 10:57 AM, Brian Meade <bmead...@vt.edu> wrote:
>>
>> Same Device Pool on all the ports?
>>
>>
>>
>> On Tue, Jan 17, 2017 at 1:55 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>>
>> sorry, mgcp.. did a no mgcp and mgcp.  no change
>>
>>
>>
>> reset from CM and all registered to cmsub reset but the once on the pub
>> didn't.
>>
>>
>>
>> CM shows good replication on the DB's.  it's the wierdest thing I've seen.
>>
>>
>>
>> Scott
>>
>>
>>
>>
>>
>> On Tue, Jan 17, 2017 at 10:17 AM, Brian Meade <bmead...@vt.edu> wrote:
>>
>> Try resetting all the ports from CUCM then maybe bounce SCCP on the VG if
>> that still didn't work.
>>
>>
>>
>> On Tue, Jan 17, 2017 at 12:45 PM, Scott Voll <svoll.v...@gmail.com>
>> wrote:
>>
>> All are in the same DP.  we just changed from IP to FQDN over the
>> weekend.  Any other thoughts?
>>
>>
>>
>> Scott
>>
>>
>>
>>
>>
>> On Tue, Jan 17, 2017 at 9:41 AM, Jeffrey McHugh > <jmch...@fidelus.com>> wrote:
>>
>> Pretty sure you can assign device pools to the specific ports, different
>> DP’s may have diff. call mgr groups
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On
>> Behalf Of *Scott Voll
>> *Sent:* Tuesday, January 17, 2017 12:38 PM
>> *To:* cisco-voip@puck.nether.net
>> *Subject:* [cisco-voip] vg224 registered to two different Cm's
>>
>>
>>
>> How can some ports on a VG register to the pub and some to the Sub on the
>> same VG?
>>
>>
>>
>> totally confused on this one.
>>
>>
>>
>> CM 10.5.2 /  VG vg224-i6k9s-mz.151-4.M9.bin
>>
>>
>>
>> Scott
>>
>>
>>
>>
>>
>>
>>
>>
>> *Jeffrey McHugh* | Sr. Collaboration Consulting Engineer | VCP-DCV, CCNP
>> Collaboration
>> [image: Company_Logo_Image] <http://www.fidelus.com/>
>> *Fidelus Technologies, LLC*
>> Named Best UC Provider in the USA
>> <http://www.fidelus.com/fidelus-technologies-named-best-unified-communications-provider-in-the-usa/>
>> 240 West 35th Street, 6th Floor, New York, NY 10001
>> *+1-212-616-7801 <(212)%20616-7801>* office | *+1-212-616-7850
>> <(212)%20616-7850> *fax | www.fidelus.com
>> [image: LinkedIn]
>> <http://www.linkedin.com/company/fidelus-technologies/products>[image:
>> Twitter] <http://www.twitter.com/FidelusUCC>[image: Facebook]
>> <http://www.facebook.com/FidelusUCC>[image: YouTube]
>> <http://www.youtube.com/FidelusTraining>
>>
>>
>> Disclaimer - January 17, 2017
>>
>> This email and any files transmitted with it are confidential and
>> intended solely for *Scott Voll,Brian Meade,cisco-voip@puck.nether.net
>> <cisco-voip@puck.nether.net>*. If you are not the named addressee you
>> should not disseminate, distribute, copy or alter this email. Any views or
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>> not represent those of Fidelus Technologies, LLC. Warning: Although Fidelus
>> Technologies, LLC has taken reasonable precautions to ensure no viruses are
>> present in this email, the company cannot accept responsibility for any
>> loss or damage arising from the use of this email or attachments.
>>
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>>
>>
>>
>>
>>
>>
>>
>>
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Re: [cisco-voip] vg224 registered to two different Cm's

[Scott Voll]

yup but did changed from IP to FQDN on the cluster..

On Tue, Jan 17, 2017 at 10:57 AM, Brian Meade <bmead...@vt.edu> wrote:

> Same Device Pool on all the ports?
>
> On Tue, Jan 17, 2017 at 1:55 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>
>> sorry, mgcp.. did a no mgcp and mgcp.  no change
>>
>> reset from CM and all registered to cmsub reset but the once on the pub
>> didn't.
>>
>> CM shows good replication on the DB's.  it's the wierdest thing I've seen.
>>
>> Scott
>>
>>
>> On Tue, Jan 17, 2017 at 10:17 AM, Brian Meade <bmead...@vt.edu> wrote:
>>
>>> Try resetting all the ports from CUCM then maybe bounce SCCP on the VG
>>> if that still didn't work.
>>>
>>> On Tue, Jan 17, 2017 at 12:45 PM, Scott Voll <svoll.v...@gmail.com>
>>> wrote:
>>>
>>>> All are in the same DP.  we just changed from IP to FQDN over the
>>>> weekend.  Any other thoughts?
>>>>
>>>> Scott
>>>>
>>>>
>>>> On Tue, Jan 17, 2017 at 9:41 AM, Jeffrey McHugh >>> <jmch...@fidelus.com>> wrote:
>>>>
>>>>> Pretty sure you can assign device pools to the specific ports,
>>>>> different DP’s may have diff. call mgr groups
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On
>>>>> Behalf Of *Scott Voll
>>>>> *Sent:* Tuesday, January 17, 2017 12:38 PM
>>>>> *To:* cisco-voip@puck.nether.net
>>>>> *Subject:* [cisco-voip] vg224 registered to two different Cm's
>>>>>
>>>>>
>>>>>
>>>>> How can some ports on a VG register to the pub and some to the Sub on
>>>>> the same VG?
>>>>>
>>>>>
>>>>>
>>>>> totally confused on this one.
>>>>>
>>>>>
>>>>>
>>>>> CM 10.5.2 /  VG vg224-i6k9s-mz.151-4.M9.bin
>>>>>
>>>>>
>>>>>
>>>>> Scott
>>>>>
>>>>>
>>>>>
>>>>>
>>>> ___
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>>>>
>>>>
>>>
>>
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Re: [cisco-voip] vg224 registered to two different Cm's

[Scott Voll]

sorry, mgcp.. did a no mgcp and mgcp.  no change

reset from CM and all registered to cmsub reset but the once on the pub
didn't.

CM shows good replication on the DB's.  it's the wierdest thing I've seen.

Scott


On Tue, Jan 17, 2017 at 10:17 AM, Brian Meade <bmead...@vt.edu> wrote:

> Try resetting all the ports from CUCM then maybe bounce SCCP on the VG if
> that still didn't work.
>
> On Tue, Jan 17, 2017 at 12:45 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>
>> All are in the same DP.  we just changed from IP to FQDN over the
>> weekend.  Any other thoughts?
>>
>> Scott
>>
>>
>> On Tue, Jan 17, 2017 at 9:41 AM, Jeffrey McHugh > <jmch...@fidelus.com>> wrote:
>>
>>> Pretty sure you can assign device pools to the specific ports, different
>>> DP’s may have diff. call mgr groups
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On
>>> Behalf Of *Scott Voll
>>> *Sent:* Tuesday, January 17, 2017 12:38 PM
>>> *To:* cisco-voip@puck.nether.net
>>> *Subject:* [cisco-voip] vg224 registered to two different Cm's
>>>
>>>
>>>
>>> How can some ports on a VG register to the pub and some to the Sub on
>>> the same VG?
>>>
>>>
>>>
>>> totally confused on this one.
>>>
>>>
>>>
>>> CM 10.5.2 /  VG vg224-i6k9s-mz.151-4.M9.bin
>>>
>>>
>>>
>>> Scott
>>>
>>>
>>>
>>>
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>>
>>
>
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[cisco-voip] vg224 registered to two different Cm's

[Scott Voll]

How can some ports on a VG register to the pub and some to the Sub on the
same VG?

totally confused on this one.

CM 10.5.2 /  VG vg224-i6k9s-mz.151-4.M9.bin

Scott
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[cisco-voip] Cisco CER Licensing?

[Scott Voll]

How does PLM / CER figure out phones that need to be licensed?

I have 1883 total phones configured.

almost 500 are IPC clients

PLM says I need  1425 licenses.

I have about 100 phones not registered to CM.

I can't figure out how PLM comes up with the numbers it does.  Can someone
give me a crash course?

TIA

Scott
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[cisco-voip] CSCui62452

[Scott Voll]

Would this affect phones not registering?

CSCui62452

Scott
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[cisco-voip] T.38 Faxing -- Echo Cancellation

[Scott Voll]

if I have a PRI that is only doing T.38 faxing to a Fax server, is best
practice to turn off echo Cancellation?

I moved from an old 3825 to a 2951 from 12.1 to 15.5.  Both are running
MGCP to CM and SIP to the Fax Server.

But I'm getting a high amount of Fax tickets not going through or
transmission errors.  Trying to figure out what might be the cause.

did a stair and compare and the only thing I saw different in CM was the
echo cancel was set to 64 (old) to 128 (new).

on the CLI the only difference was:

mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable

the 15.5 code is a starred release.

TIA

Scott
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Re: [cisco-voip] Not supported I'm sure..... but what do you think?

[Scott Voll]

>>
>>
>> = Ryan =
>>
>>
>>
>>
>> --
>> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of
>> Erick Bergquist <erick...@gmail.com>
>> *Sent:* Saturday, October 29, 2016 3:31 PM
>> *To:* Lelio Fulgenzi
>>
>> *Cc:* cisco voip
>> *Subject:* Re: [cisco-voip] Not supported I'm sure. but what do you
>> think?
>>
>> Just chiming in on this.
>>
>> I've done plenty of SU updates using the inactive partition method
>> without any issues for most part. I've also done RU updates which are
>> fine because updates are planned and done during mtce windows. Most of
>> the work I've done is inplace.
>>
>> Sometimes the mtce window has to be extended due to longer then
>> expected time to install the update. This is what is nice about the SU
>> update, you can install it ahead of time. If I have a short mtce
>> window, I push these a day ahead sometimes just to make sure the SU is
>> done installing on all the servers before the reboot / mtce window.
>> However, a RU update that needs reboots during the upgrade is
>> sometimes harder to get especially if it is a 24x7 shop with minimum
>> downtime.
>>
>> I really haven't had any real issues with any method (SU/RU) except
>> one time during switching the servers on different versions where the
>> servers were on mismatched versions one subscriber call processing got
>> hung up and calls to phones registered on that node were busy. My fix
>> was to stop the call manager server and cti manager service
>> immediately which solved the problem until that node was switched to
>> new version.
>>
>> The other time I've had issues was with the 10.5.2 SU3 flat version
>> and the switch version bug on Unity, but due to way unity works the
>> other server was up and running so no real impact to calls.
>>
>> However, clients are wanting these patches done more and more with no
>> impact to calls or very little downtime for 24x7 organizations with
>> call centers that operate 24x7. In those upgrade scenarios you need
>> this SU/RU update method and patch process to work flawlessly with
>> less interruption as possible and hopefully no glitches.
>>
>>
>> On Thu, Oct 27, 2016 at 3:16 PM, Lelio Fulgenzi <le...@uoguelph.ca>
>> wrote:
>> >
>> > This is exactly the reason I did my upgrades off line and swapped out
>> the
>> > hardware during the maintenance window.
>> >
>> >
>> > That being said, it still took some time to do all the swapping. Just
>> > looking at my notes from the last upgrade and it was about 2-3 hours.
>> Much
>> > of that was due to the amount of time the servers take to shutdown and
>> > restart.
>> >
>> >
>> > ---
>> > Lelio Fulgenzi, B.A.
>> > Senior Analyst, Network Infrastructure
>> > Computing and Communications Services (CCS)
>> > University of Guelph
>> >
>> > 519-824-4120 Ext 56354
>> > le...@uoguelph.ca
>> > www.uoguelph.ca/ccs
>> > Room 037, Animal Science and Nutrition Building
>> > Guelph, Ontario, N1G 2W1
>> >
>> >
>> >
>> > 
>> > From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of
>> Scott
>> > Voll <svoll.v...@gmail.com>
>> > Sent: Thursday, October 27, 2016 4:50 PM
>> > To: Stephen Welsh; Ryan Ratliff
>> > Cc: cisco voip
>> >
>> > Subject: Re: [cisco-voip] Not supported I'm sure. but what do you
>> think?
>> >
>> > I'm going to start with, we don't have a complex deployment.
>> >
>> > 2 CM
>> > 1 UC
>> > 1 UCCX
>> > 1 CER
>> > 1 call recording server
>> > ~2000 phones over ~8 sites
>> >
>> > our last upgrade we tried PCD (joke) spent 4 hours on it before just
>> doing
>> > it manually.  Will be very hard pressed to every use PCD again.
>> >
>> > Then it was an additional 12-16 hours to upgrade.  This was just a 8 to
>> 10
>> > upgrade.
>> >
>> > We don't have that kind of time.  and personally, I like my personal
>> time a
>> > lot.  so the more I can do during the week leading up to the switch and
>> as
>> > small as I can make the switch, is what I'm looking for.
>> >
>> > Scott
>> >
>> >
>> > On Thu, Oct 27, 2016 at 1:35 PM, Stephen Welsh <
>> stephen

[cisco-voip] Paging

[Scott Voll]

we are looking at IP phone paging.  But have ran into a MAJOR problem.
 wondering if any of you know a work around.

Informacast does a Multicast to all the phones.  My problem is that I'm
using 8861 phones and 80%+ use headsets.  if they are all set to use
headsets. then all the paging goes over the headsets, even if they are
cradled.  Which in a sense makes the paging ineffective at best.

Singlewire says this is a function of CM.  Anyone know of a work around?  a
way to set all paging through the speaker phone?

TIA

Scott
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Re: [cisco-voip] Not supported I'm sure..... but what do you think?

[Scott Voll]

I'm going to start with, we don't have a complex deployment.

2 CM
1 UC
1 UCCX
1 CER
1 call recording server
~2000 phones over ~8 sites

our last upgrade we tried PCD (joke) spent 4 hours on it before just doing
it manually.  Will be very hard pressed to every use PCD again.

Then it was an additional 12-16 hours to upgrade.  This was just a 8 to 10
upgrade.

We don't have that kind of time.  and personally, I like my personal time a
lot.  so the more I can do during the week leading up to the switch and as
small as I can make the switch, is what I'm looking for.

Scott


On Thu, Oct 27, 2016 at 1:35 PM, Stephen Welsh <stephen.we...@unifiedfx.com>
wrote:

> I’ve not done CUCM project work in quite a while, so may be completely
> off, but what about making this scenario supportable:
>
> Complex cluster say, 1 Pub, 6 Sub, 2 TFTP
>
> Install new software to inactive partition on all nodes, once complete
> reboot part of the cluster:
>
> 1 Pub - new version
> 3 Sub - new version (primary subs)
> 1 TFTP - new version (primary TFTP)
> 3 Sub - old version (secondary subs)
> 1 TFTP - old version (secondary TFTP)
>
> Phone registers to upgraded primary subs, once everything
> working/stable/tested, flip remaining (secondary nodes)
>
> Maybe too complex for this split version to be workable, or not really
> much different than flipping all nodes, but may allow the phones to stay
> online with minimal disruption as long as all external elements strictly
> follow the primary/secondary node configuration.
>
> Thanks
>
> Stephen Welsh
> CTO
> UnifiedFX
>
>
> On 27 Oct 2016, at 21:23, Ryan Huff <ryanh...@outlook.com> wrote:
>
>
> You are right Anthony, this is a complex solution to avoid the reboot (and
> rolling the dice that nothing breaks in the first boot of the new version)
> in a switch-version however; if that is your goal  as you state.
>
> -R
>
> --
> *From:* avhollo...@gmail.com <avhollo...@gmail.com> on behalf of Anthony
> Holloway <avholloway+cisco-v...@gmail.com>
> *Sent:* Thursday, October 27, 2016 12:02 PM
> *To:* Ryan Huff
> *Cc:* Matthew Loraditch; Tommy Schlotterer; Scott Voll;
> cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Not supported I'm sure. but what do you
> think?
>
> If only there was an upgrade process wherein you install the new version
> to an inactive partition, and then could switch to the new version when
> you're ready.  /sarcasm
>
> But seriously though, everyone in this thread is essentially coming up
> with their own clever way of replicating the promise Cisco failed to
> deliver on, which is performing your upgrades during production on the
> inactive partition and then switching versions in a maintenance window.  If
> they would have only held themselves to a higher standard, we wouldn't need
> this complex of an alternate solution.
>
> On Tue, Oct 25, 2016 at 2:45 PM, Ryan Huff <ryanh...@outlook.com> wrote:
>
>> Matthew is correct, copying is listed as "Supported with Caveats" at:
>> http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements;
>> The caveat being found at http://docwiki.cisco.com/wi
>> ki/Unified_Communications_VMware_Requirements#Copy_Virtual_Machine
>>
>> The VM needs to be powered down first and the resulting VM will have a
>> different MAC address (unless it was originally manually specified); so
>> you'll need to rehost the PLM if it is co-res to any VM that you copy.
>>
>> Where I have seen folks get into trouble with this is where a subscriber
>> is copied, and the user mistakenly thinks that by changing the IP and
>> hostname it becomes unique and can be added to the cluster as a new
>> subscriber. I have also seen users make a copy of a publisher and change
>> the network details of the copy, thinking it makes a unique cluster and
>> then wonders why things like ILS wont work between the two clusters (and it
>> isn't just because the cluster IDs are the same).
>>
>> Having said all of that, I would NEVER do this in production ... maybe
>> that is just me being cautious or old school, but that is just me. Even
>> without changing network details on the copy, I have seen this cause issues
>> with Affinity. At the very least, if you travel this path I would make sure
>> that the copy runs on the same host and even in the same datastore.
>>
>> === An alternative path ===
>>
>> Admittedly, this path is longer and there is a little more work involve
>> but is the safer path, IMO and is what I would trust for a production
>> scenario.
>>
>> 1.) Create a private port group on the host. If the 

[cisco-voip] Totally OT UPS question

[Scott Voll]

All--

Anyone using flywheel based UPS systems?

if so, what brands do you like?  what is the smallest you have found?  do
they make IDF sized ones?

TIA

Scott
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[cisco-voip] Not supported I'm sure..... but what do you think?

[Scott Voll]

So my co-worker and I are thinking about upgrades.  we are currently on
10.5 train and thinking about the 11.5 train.

What would be your thoughts about taking a clone of every VM.  CM, UC,
UCCx, CER, PLM,

placing it on another vlan with the same IP's.  NAT it as it goes onto your
network so it has access to NTP, DNS, AD, etc.

do your upgrade on the clones.

Then in VM ware shut down the originals,and change the Vlan (on the clones)
 back to the production vlan for your voice cluster.

it would be like a telco slash cut.  10 minute outage as you move from one
version to the other.

Thoughts?

Scott
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Re: [cisco-voip] Webex -- CUWL

[Scott Voll]

So does the on prem webex do the same as the cloud based?  can I use my SX
devices to conference in?  This might be a good option for us if it did.

Scott


On Thu, Sep 29, 2016 at 11:00 PM, Bernhard Albler <bernhard.alb...@gmail.com
> wrote:

> Hi all,
> no more cloud webex in CUWL at all. CUWL Pro is going EoS pretty soon.
> CUWL Meetings (which succeeds it) includes Cisco Meeting Server (Acano) and
> CWMS but no cloud webex
>
> On Thu, Sep 29, 2016 at 9:05 PM, Brian Meade <bmead...@vt.edu> wrote:
>
>> It's the Cloud Jabber option that you can use instead of on-prem
>> IM
>>
>> For basic WebEx, I believe it's still included in CUWL Pro licensing if
>> you renew that.  Might be worth a call to WebEx to see if they didn't know
>> about your renewal.
>>
>> On Thu, Sep 29, 2016 at 2:32 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>>
>>> whats webex messager?  i think it was a basic webex  25 session limit
>>> per user
>>>
>>> On Thu, Sep 29, 2016 at 10:55 AM, Brian Meade <bmead...@vt.edu> wrote:
>>>
>>>> WebEx Messenger or just regular WebEx?
>>>>
>>>> On Thu, Sep 29, 2016 at 1:36 PM, Scott Voll <svoll.v...@gmail.com>
>>>> wrote:
>>>>
>>>>> What is the game plan for those of us that have CUWL Pro and Webex?  I
>>>>> renewed in July and now they say my webex is expiring in October.  I know
>>>>> there is a bunch going on with Spark and Webex.  But where does that leave
>>>>> me?
>>>>>
>>>>> TIA
>>>>>
>>>>> Scott
>>>>>
>>>>>
>>>>> ___
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>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>
>>
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>>
>
>
> --
> Bernhard Albler, +4369917207384
> --
> "Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat
> denn die Nachwelt für mich getan?"
> --Carl Friedrich Zelter
>
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[cisco-voip] CER Default Call Back

[Scott Voll]

Where does CER send a call back number too if no one has dialed 911?

I'm sure there is a Default setting somewhere, but I can't find it.

TIA

Scott
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[cisco-voip] Future of Jabber .......

[Scott Voll]

My co worker was on a Jabber update webex this morning.  Anyone else on it?

Scott
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[cisco-voip] Jabber and Recording

[Scott Voll]

Currently we use IPC and built in Bridging to do recordings.

Does Jabber have the ability to do this?  How are others migrating to
Jabber from IPC if not?

TIA

Scott
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Re: [cisco-voip] 8861 display

[Scott Voll]

Nope I've noticed it on my phone also.. i've just ignored it, but
now I have users asking ;-)

Scott


On Fri, Aug 19, 2016 at 3:16 PM, Brian Meade <bmead...@vt.edu> wrote:

> Do you have a black bar at the top as well?
>
> Make sure the faceplate is all the way on.  I see people pull these off
> and put them back on with the bottom not all the way pushed in resulting in
> this type of stuff.
>
> On Fri, Aug 19, 2016 at 6:07 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>
>> When someone calls her directly the options to answer or decline are
>> partially showing, like the display has shifted down. Anyway of resetting
>> this or adjusting the display?
>>
>> CM 10.5.2
>> firmware 11.x
>>
>> TIA
>>
>> scott
>>
>>
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>>
>
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Re: [cisco-voip] Video Conference Auto attendant?

[Scott Voll]

anyone hear anything revealed?

Scott

On Mon, Jul 25, 2016 at 3:52 PM, Lelio Fulgenzi <le...@uoguelph.ca> wrote:

>
> There was quite a bit of talk at Live about CMS/Acano, and CUWL pro and
> the [s|p]mp ELA and it sounded very much like there would be a true up of
> sorts to get the CMS licenses. All will be revealed after aug 1.
>
> Sent from my iPhone
>
> On Jul 25, 2016, at 5:18 PM, Matthew Loraditch <
> mloradi...@heliontechnologies.com> wrote:
>
> CMS will be included in CUWL pro just like TPS is effective 8/1 with the
> new FY. It will also integrate with TMS for scheduling w/ 15.3 in august.
> Hurry up and get somebody to order the free upgrade to CUWL pro from STD
> before Friday and all you have to do is pay for the upgraded SWSS and get a
> new UCS if you  don’t have hardware available.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
> <cisco-voip-boun...@puck.nether.net>] *On Behalf Of *Scott Voll
> *Sent:* Monday, July 25, 2016 2:34 PM
> *To:* Erick Wellnitz <ewellnitzv...@gmail.com>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Video Conference Auto attendant?
>
>
>
> Great.. I get to spend more money...
>
>
>
> On Mon, Jul 25, 2016 at 9:48 AM, Erick Wellnitz <ewellnitzv...@gmail.com>
> wrote:
>
> Take a look at the Acano/CMS product.  It has IVR capability and can
> integrate with pretty much everything.
>
>
>
> On Jul 25, 2016 9:54 AM, "Scott Voll" <svoll.v...@gmail.com> wrote:
>
> What are others doing for video conferences?
>
>
>
> we have a Polycom RMX that we have an extension that everyone dials into.
> Then it asks what ID you would like to use.  when everyone dials into that
> Conference ID, they are all apart of the same Video conference.
>
>
>
> With the Telepresence Server, how do you get that same functionality?
>
>
>
> Thanks
>
>
>
> Scott
>
>
>
>
>
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[cisco-voip] im 10.5

[Scott Voll]

we started CUPS back in version 8 with trying to setup a lync and Jabber
together.  we got busy and it kind of got shelved.

we have since upgraded to 10.5.

IM is still set to subdomain.domain.com.

We only have 4-10 users.

What would happen if we changed the domain. to domain.com and removed the
subdomain.  How many things am I going to break?

Thanks

Scott
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Re: [cisco-voip] Video Conference Auto attendant?

[Scott Voll]

Great.. I get to spend more money...

On Mon, Jul 25, 2016 at 9:48 AM, Erick Wellnitz <ewellnitzv...@gmail.com>
wrote:

> Take a look at the Acano/CMS product.  It has IVR capability and can
> integrate with pretty much everything.
>
> On Jul 25, 2016 9:54 AM, "Scott Voll" <svoll.v...@gmail.com> wrote:
>
>> What are others doing for video conferences?
>>
>> we have a Polycom RMX that we have an extension that everyone dials
>> into.  Then it asks what ID you would like to use.  when everyone dials
>> into that Conference ID, they are all apart of the same Video conference.
>>
>> With the Telepresence Server, how do you get that same functionality?
>>
>> Thanks
>>
>> Scott
>>
>>
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[cisco-voip] Video Conference Auto attendant?

[Scott Voll]

What are others doing for video conferences?

we have a Polycom RMX that we have an extension that everyone dials into.
Then it asks what ID you would like to use.  when everyone dials into that
Conference ID, they are all apart of the same Video conference.

With the Telepresence Server, how do you get that same functionality?

Thanks

Scott
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Re: [cisco-voip] UCCx Ring time?

[Scott Voll]

Already checked that.

Scott


On Wed, Jul 13, 2016 at 2:09 PM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> Well her line in CUCM could have a specific RNA timer programmed, couldn’t
> it?
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Scott Voll
> *Sent:* Wednesday, July 13, 2016 1:54 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] UCCx Ring time?
>
>
>
> can a single agent have a ring time different than other agents?  I have
> one complaining that she only gets two rings while others have 4. UCCx 10
>
>
>
> TIA
>
>
>
> Scott
>
>
>
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[cisco-voip] 8861 UCCx transfer

[Scott Voll]

anyone every heard of a 8861 rebooting when you press the Transfer button
as a Contact center agent?  CM 10.5.213900-12 and Firmware sip88xx.11-0-1-11

Scott
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[cisco-voip] TSP client after CM cert added?

[Scott Voll]

I installed CA certs on my Voice cluster last night.  All went pretty good.

But today I have an app that runs the TSP plugin, and it's giving me an
authentication issue.  Any idea how the TSP plugin would react to the new
Certs on CM?

TIA

Scott

CM 10.5.2
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[cisco-voip] 8861 Bug????

[Scott Voll]

I have a user who uses extension mobility on a 8861 phone.  firmware is
11.0.1.11

when he leaves at night he forwards to VM.  we log everyone out of
extension mobility after 12 hours.

The next morning when he logs in he as  "forward all" not "forward off".
 pressing the "forward all"  does unforward the phone.  I'm not seeing a
bug in the search tool and was wondering if this is a known bug

TIA

Scott
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Re: [cisco-voip] static.....7961 / plantronics savi?????

[Scott Voll]

I will have to look at Jitter.  the static happens as soon as you have dial
tone.

Firmware version is 9.4.2sr1-1s

everything runs G711 both WAN and LAN.

 Brian -- We are doing BIB call recording but it happens with simple dial
tone so I don't think your bug is what I'm up against and my firmware is
newer.

Scott




On Thu, Apr 7, 2016 at 9:23 AM, Ryan Huff <ryanh...@outlook.com> wrote:

> Does the average/max jitter change for the phone significantly when the
> static is present (versus when it is not)?
>
> Which codec (I assume g.711) and what 41/61 load are you using?
>
> Thanks,
>
> Ryan
>
> > On Apr 7, 2016, at 12:12 PM, Scott Voll <svoll.v...@gmail.com> wrote:
> >
> > I'm running CM 10.5.  Everyone is Extension Mobility
> >
> > I have a 7961 phone.
> >
> > we have plantronic savi 74x series headsets.
> >
> > I have a headset that the user is complaining about static on the
> headset.
> >
> > So in normal fashion we have:
> >
> > 1. replaced headset
> > 2. replaced the base unit for the headset
> > 3. replaced the cables to and from the base unit
> > 4. replaced the 7961
> >
> > So interesting after replacing the 7961 the static went away.
> >
> > next day the static is back
> >
> > so further troubleshooting the next day unplug each cable from the
> device of the base and the cable that runs to the phone is unplugged and
> the static goes away. plug it back in and the static is there.
> >
> > So reboot the phone.  soon as the phone reboots the static is gone.
> hours later the static comes back.  reset the phone and static is gone.
> >
> > Anyone have a clue as to what the root issue maybe?  Everything has been
> replaced once.
> >
> > other ideas?
> >
> > TIA
> >
> > Scott
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[cisco-voip] Phone logs

[Scott Voll]

We are on CM 10.5.2

we have a mix of 8861's and 7961 phones

Everyone is ExMob Most all profile have been moved to 8861 phone templates.

We are not seeing any missed call logs / received / etc. on the phone

Any idea how to fix that?

Scott
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Re: [cisco-voip] Phone logs

[Scott Voll]

Thanks!  that worked

On Thu, Feb 11, 2016 at 11:04 AM, Brian Meade <bmead...@vt.edu> wrote:

> Make sure the phones have a TFTP server listed in the Network
> Configuration.  If that is set properly, check the status messages to see
> if you're having any issues with authenticating the config files.  If so,
> try deleting the ITL on a single phone and see if that works under
> Settings->Admin Settings->Reset Settings->Security Settings.
>
> On Thu, Feb 11, 2016 at 1:54 PM, Scott Voll <svoll.v...@gmail.com> wrote:
>
>> We are on CM 10.5.2
>>
>> we have a mix of 8861's and 7961 phones
>>
>> Everyone is ExMob Most all profile have been moved to 8861 phone
>> templates.
>>
>> We are not seeing any missed call logs / received / etc. on the phone
>>
>> Any idea how to fix that?
>>
>> Scott
>>
>>
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[cisco-voip] Slip sec on PRI

[Scott Voll]

OK, had an issues where I forgot to set the clock on some PRI's and had
slip sec, unavailable sec, etc.  Is there any logging that I can use to see
this in the future?  We use syslogs but nothing came in by default.  is
there a way to set that up?  or a trigger in RTMT?  Something else I can do
to be proactive?  We don't add PRI's very often so I don't expect it to
happen for a while, but I would like to put something in place just in case
for next time.

TIA

Scott
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[cisco-voip] IPC not answering?

[Scott Voll]

Has anyone recently seen issues with IP Communicator in window 7/8 not
allowing the use of the Answer button?  I'm wondering if it's a windows
update?  We have seen more the 5 or 10 users calling in, in the last two
days.

TIA

Scott
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[cisco-voip] Expressways / Video endpoints

[Scott Voll]

We are looking at putting up Expressways and seem to believe we can
register our Video endpoints to CM or Expressways or TP server.

What are the pros vs cons of each?  What are others doing?  I lean toward
CM but would like to know what others are doing.

TIA

Scott
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[cisco-voip] ExtMob Application window remains

[Scott Voll]

OK, I'm on CM 10.5.2.13038-1

I have 8861 phone running both 10.3.1 and 11.0.1.  Both phone loads after
logging into or out of extension Mobility leave the application windows on
the screen.  Is this a configuration issue?  I don't see a bug ID for it.
But users are tired of hitting the exit button.

TIA

Scott
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Re: [cisco-voip] Wireless Headset Recommendations

[Scott Voll]

+1 on the plantronic Savi's  we have the 740 / 745 / and dual ear and have
loved them.  also love not having to have a lifter with the built in HHC.
We have about 750 deployed currently

Scott


On Mon, Dec 7, 2015 at 9:10 AM, Ryan Ratliff (rratliff) 
wrote:

> In my experience the bluetooth headset profile supported by our phones
> (except maybe the 8865 with BE4.1) sounds awful, like barely above cell
> phone quality. If you are used to wideband audio then it’s unusable. If
> your users haven’t been exposed to the awesomeness that is wideband audio
> then they probably won’t notice a difference.
>
> Personally I have a model of the Plantronics Savi 700 series that can do
> bluetooth, usb, or wired rj11. I use it via usb to a DX70 99% of the time
> but like the adaptability of being able to test it with almost all of our
> phone models. TAC is probably a bit unique in that requirement though.
>
> I don’t have one but the Jabra Evolve headsets look pretty awesome.
>
> Whatever you end up with be sure to check the vendor’s compatibility guide
> for the specific phone you have (or will have). Cisco doesn’t test or
> certify headsets with our phones, the vendors do that.
>
> -Ryan
>
> On Dec 4, 2015, at 5:23 PM, Ryan Huff  wrote:
>
> Hey Brian!
>
> I have mine at the home office on an 8945(9.2.3) / CUBE / CME10 and it
> sounds crystal (g711). My pairing is between the 8945 and an iPad mini
> currently. Phone rings, off-hook pauses music stream on the mini, music
> resumes on-hook. Works really well for me. Mine sounds great on the PC
> also. I will say when I roam more than 15 or so feet I sometimes get small
> mic delay and when the battery is low, other than that it is great for me.
>
> I am no Bluetooth expert but I think half the equation is in the Bluetooth
> profile of the device you're paring with (not sure how that applies with a
> 9971 though, that should just work, and work great). My only thoughts on
> the 9971 might be to try and swap firmware? Got any interferes nearby;
> microwaves, AC Units, space heaters ... etc?
>
> -Ryan
>
> On Dec 4, 2015, at 4:55 PM, Brian Meade  wrote:
>
> I've got one of these but wasn't able to get the multiple pairing working
> right.  Any tips?
>
> Also, it sounds pretty bad with my 9971.  Sounds fine with my PC though.
>
> On Fri, Dec 4, 2015 at 4:13 PM, Ryan Huff  wrote:
>
>> I use a Jabra Evolve 65 (Bluetooth); multiple simultaneous paring,
>> retractable mic, 3-button multi-touch operation and built in annunciation
>> (not just ambiguous beeping). USB charging also doubles as cabled headset
>> for things like laptops, PS4. It would be a hard day for me without it.
>>
>> Obviously, requires Bluetooth, but meets a reasonable definition of
>> wireless ;)
>>
>> Thanks,
>>
>> Ryan
>>
>> On Dec 4, 2015, at 3:34 PM, JASON BURWELL 
>> wrote:
>>
>> Does anyone have recommendations for a quality wireless headset? Been
>> using CS540 Plantronics for a while but they do not seem to last well at
>> all and frequently fail. Using mostly 7965s so Bluetooth to the phone is
>> not really an option yet.
>>
>>
>>
>> Thanks!
>>
>>
>>
>>
>>
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Re: [cisco-voip] Unity Licenses

[Scott Voll]

Our experience is NO.  After Begging and telling them we were going to
upgrade they did get us a Temp license but it was only good for 365 days.
They said the EoS stands. you have to upgrade.

YMMV

Scott


On Thu, Dec 3, 2015 at 8:45 AM, Rob Dawson  wrote:

> Ca you still order Unity licenses? Anyone have a SKU? This is for a DOD
> customer running 8.6 LSC.
>
>
>
> Thanks,
>
> Rob
>
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Re: [cisco-voip] Call to Huntgroup drop when Group only contains csf --- Known Issue ----

[Scott Voll]

It's not just you.  we were hitting the hunt group disconnect with
Extension Mobility.  All users were logged out and it would disconnect also.

we got an ES (10.5.2.13038-1) and that seems to have fixed the hunt group
log out disconnect issue.

FWIW

Scott



On Mon, Nov 23, 2015 at 12:12 AM, Robert Schuknecht 
wrote:

> I was informed that i am hitting Bug CSCuv40352, which is caused by Bug
> CSCus23371 .
>
>
>
> CSCuv40352:
>
>
>
> Hunt Pilot not forwarding call when members are unregistered
>
> CSCuv40352
>
> Description
>
> *Symptom:*
> Hunt Pilot not forwarding call based on the Call Forward Busy settings
> when members assigned to the Line Group are unregistered.
>
> *Conditions:*
> Caused by CSCus23371 
> *Workaround:*
> Downgrade to any version that does not contain CSCus23371
> 
> *Further Problem Description:*
> CUCM configured with hunt pilots with their respective Hunt List and Line
> Group. When all the IP Phones on this Line Group are unregistered, calls to
> the Hunt Pilot are just getting disconnected.
> We don't receive a busy tone, call just disconnects instead of being sent
> to the number configured under Forward settings in the Hunt Pilot.
>
> Configuration under Hunt Call Treatment Settings in the Hunt Pilot is set
> to send calls to voice mail (Forward Hunt No Answer and Forward Hunt Busy).
> If one of the IP Phones associated to the Line Group is registered and keep
> that phone
>
> logged out from the group, calls DO go to voice mail this time.
>
>
>
>
>
> CSCus23371:
>
>
>
> Location bandwidth leak on CUCM when logical partitioning is enabled.
>
> CSCus23371
>
> Description
>
> *Symptom:*
> Location bandwidth is not released when a call (Party A and Party B) is
> redirected to Party C via huntlist with logical partition enabled.
>
> *Conditions:*
> - when Logical Partition is enabled.
> - when the call is redirected to a third party (Party C) that is not
> available through a hunt list.
>
> *Workaround:*
> None.
>
>
>
>
>
> As I found out another Workaround would  be to use Call-Queuing under the
> Hunt-Pilot.
>
>
>
> Thanks,
>
>
>
> Robert
>
>
>
>
>
>
>
> *Von:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *Im Auftrag
> von *rschukne...@gmx.de
> *Gesendet:* Sunday, November 22, 2015 10:41 PM
> *An:* cisco-voip@puck.nether.net
> *Betreff:* [cisco-voip] Call to Huntgroup drop when Group only contains
> csf
>
>
>
>
>
> I am facing a strange Problem with Huntgroups which are containing only
> CSF (Client Services Framework) devices.
>
> The huntpilot is configured to forward calls on busy and no Answer to a
> voicemail-Pilot. Which is working when at least one csf device is
> registered. It does not work when no csf device is registered. Then a call
> for the Huntgroup is silently dropped. No busy tone or announcement.
>
> We are using CUCM Version 10.5.2 SU2.
>
> Any Hints See welcome!
>
>
>
>
>
> Regards,
>
> Robert
>
>
>
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Re: [cisco-voip] Remote Phone Control -- Opinions

[Scott Voll]

Nice list.  Thanks for the feed back.

Scott


On Fri, Oct 30, 2015 at 9:22 AM, Tom Sparks 
wrote:

> I recently did some research into these tools and here are my pros and
> cons for whoever is insterested.
>
> *UnifiedFX, Singlewire*
>  Pros: nice, functional, affordable
>  Cons: thick client, point tool so not great for making available to a
> team of users
>
> *Variphy*
>  Pros: decent, server-based, does other things like configuration reporting
>  Cons: newest phones didn't work that well, sluggish screen load
>
> *Riverbed UCExpert* (used to be called Clarus)
>  Pros: good performance, server-based, does similar things to Variphy but
> also testing and other vendor support besides Cisco (that was important for
> my particular need)
>  Cons: more expensive
>
>
> At this point, I haven't decided but am leaning towards Riverbed because
> 1) it supports other vendors 2)  I like the product and 3) we already have
> some other Riverbed equipment (sniffers and steelheads).
>
>
>
> Tom Sparks
> Taos Consulting
> Sr. Voice | Video Engineer
>
>
>
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[cisco-voip] Windows SFTP / FTP server recommendations?

[Scott Voll]

What are others using for there UC backup server Application for SFTP and
FTP?

I've started a pilot with FreeFTPd but it keeps crashing and then I have to
restart it and run my backups again.

What have others had good success using?

Thanks

Scott
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Re: [cisco-voip] I need some feedback on the use of alternate enterprise number mask

[Scott Voll]

could you just use a translation pattern.  9130XXX translates to
130xxx.

Scott

On Thu, Oct 29, 2015 at 9:35 AM, Barnett, Nick <
nick.barn...@countryfinancial.com> wrote:

> Here’s the scenario. Our HQ has been on CUCM for several years, but our
> field offices have their own pots KSU solutions. We are deploying IPT to
> the field offices as we speak. The field offices are consistently setting
> speed dials to call back to other on net DNs, but prefixing a 9. This
> causes the call to trombone and eats up call path and resources. No amount
> of training or bulletins to the field seems to work. They have been dialing
> 9 to reach HQ for decades.
>
>
>
> I’m aware that we should try and go full e164, but we have issues with
> non-did numbers and it is a fairly complex dialplan. I’ll get there, I just
> can’t do it right now.
>
>
>
> My idea is to use the alternate enterprise number mask on the DNs. We use
> 11 digit DNs, so the Alt number mask would like 9XXX. This gives a
> derived DN of 913095551234, which keeps the calls on net. Cool, mission
> accomplished… I think.
>
>
>
> Does this method cause any call processing issues? I’m slightly worried
> that it could raise processor usage… but I’m mostly just worried about it
> because it is “new” to me.
>
>
>
> Has anyone used the alt Ent number mask for this work around?
>
>
>
> Thanks,
>
> Nick
>
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[cisco-voip] Remote Phone Control -- Opinions

[Scott Voll]

So what vendor do you use for Remote phone control?

Do you like them?

Pro's and Con's?

We have used SingleWire for the last 5 or 6 years, but they have made
their's free and not continuing support for new Models.

We are moving from 7961's to 88xx series.  I have a Demo of Uplinx.  It
seems very feature rich, but the GUI could use a little updating (seems a
little xp'ish).

Before I go and spend any money, I want to go with the best.

TIA

Scott
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[cisco-voip] CM 8.6 to 10.5 common Partition

[Scott Voll]

OK so we had CM 8.6 running on MCS servers with 146 gb mirrored drives.

Now I'm on VM CM 10.5 and the OVA came with a 80 gig drive.

Now I'm bouncing at my 90% used common partition.

is this normal?  is this a bug?  is it that i'm using a 80 gig drive.

Before I open a TAC case... What is the underlining issue?

TIA

Scott
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