Re: [IxDA Discuss] IxDA Curriculum (Was: Importance of Masters Degree for IxD Professionals)
Dan Saffer wrote: As a thought experiment, here are my dream courses for undergrad and grad (Master's): Given the curriculum that Dan proposed (and taking into account the additions suggested by others in this thread), what is an autodidact to do? Anyone care to make some suggestions for a reading list for such a course? Or at least to suggest some must-read books for a particular subject? Cheers, -- Martin Polley Technical writer, interaction designer +972 52 3864280 http://capcloud.com/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Pie Menu Spotted on the Web
Another good example is Gmail's experimental 'Mouse gestures' feature. Unfortunately the way it's been implemented means the browser's contextual menu can no longer be used – hopefully they'll fix this. -- Regards, Danny Hope http://yandleblog.com/ 07951 828 312 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] IxDA Curriculum (Was: Importance of Masters Degree for IxD Professionals)
Jonas Lowgren has a great resource up at http://webzone.k3.mah.se/k3jolo/idBookshelf/ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30515 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] IxDA Curriculum (Was: Importance of Masters Degree for IxD Professionals)
Martin, are you self taught and want to catch up? or are you the type of person who only learns on their own? (I looked this up @ m-w.com b/c I never saw the term before. Nice!) I think one of the main principles I see in this thread is that you can't Self Teach design. Yes, you can learn theory but true design education requires a studio of collaboration and peer-critique. Without critique (which from what I can tell requires at least ONE other human being) you truly can't learn the most core fundamentals of design. Now, some have found their education to be out in the field, but you need to really go out of your way in the software design community to find a design studio to work in that includes interaction design in the studio. Usually most creative shops that have a design studio set up separate IA (the usual title) from visual design (the usual studio champion). In the corp software world I have yet to see a design studio in practice regardless of scope. Maybe the game world, but I haven't seen it first hand. -- dave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30515 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] IxDA Curriculum (Was: Importance of Masters Degree for IxD Professionals)
Oh! I had to find an industrial design studio to work in. (sorry, forgot that part). -- dave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30515 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] IxDA Curriculum (Was: Importance of Masters Degree for IxD Professionals)
Hi Dave, Martin, are you self taught and want to catch up? I'm just starting out, transitioning from technical writing to IxD. (And what I'm learning about interaction design and design in general is self-taught thus far.) I just want to make sure that I'm not missing anything important :) I think one of the main principles I see in this thread is that you can't Self Teach design. I get what you're saying there. But I don't see too many places local to me where I could do this (at least, not in an educational setting). Certainly not in the (big) company that I currently work for. I'm not aware of any (interaction) design firms (in the vein of Adaptive Path, IDEO, etc.) here in Israel. I'd be happy to be corrected about that :) And also not much on the education side (except for the odd course for ID students, etc.). Long-term, I hope to be able to go study at one of the European design schools. But for now, I guess I must do the best I can with what I have. Which means reading and learning by doing. Without critique (which from what I can tell requires at least ONE other human being) you truly can't learn the most core fundamentals of design. And probably that other human being should know what they're talking about when it comes to design :) Cheers, Martin Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] User Research Survey
Thanks to everyone who participated in the survey. You can view the high-level, quant results here: http://tinyurl.com/4hgq3q I'll discuss the findings in detail at the upcoming Design ResearchConference as part of my presentation on research technologies, and will post that presentation subsequently. -Rob Tannen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30144 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Children and the Web - Question and Survey
Hello All, First, apologies for the cross post on this and the IAI list. I'm hoping to reach as many people as possible with a survey about Children and the Web. Here's the story: I'm currently working on a project for a new children's website for the BBC. The site, focused on children between the ages of two and six, will also be released, over time, in about ten different countries. The territory is pretty exciting as it comes with all kinds of questions, issues and problems to solve, including: how to get the mind of a four year-old inside one's design head (something we should be doing anyway, perhaps). There's so much to mine regarding interactions, mental models, etc. (And It's doubly exciting when you're the mother of a 3 1/2 year old.) In any case, my initial troll of the web revealed a surprising dearth of writing in this territory. There are a number of really interesting, even well-designed sites out there, but, apart from the excellent academic writing about Children and the Design of New Technology by Allison Druin and a recently published ethnographic study by Consumer Reports WebWatch, I have yet to find some practical writing about the design process as it relates to children, especially in this age range. (Oh...there' a NN/g report on Usability Guidelines for Children and the Web, but that seems to date back to 2002.) So, what's the main point of this post? Actually, there are two: *One:* If you've come across anything about this subject for this age group that seems worth reading (or anyone with some experience worth talking to), I'd be incredibly happy to know about it. *Two*: If you're someone with a child between the ages of two and six, could I ask to you participate in an online survey about Children and the Web? At the end of all this, perhaps our research for the BBC project might somehow contribute to the community's collective knowledge in this area. At least that's what I'm hoping. So your participation would be most valuable. :) And if you do have time to respond to the survey, I'd be happy to send you a report of the results. The best part is that you'll get to spend 15 minutes or so thinking about your kid. And, from a parent's perspective, it will get you thinking about stuff you're probably too busy to think about, but probably should be thinking about. That said, thanks for any information/leads/insight you may have. And thanks to all the parents who have the time to respond this this survey: http://www.surveymonkey.com/s.aspx?sm=9D3fR_2f9tNnzPFNNp3b1WPQ_3d_3d Cheers, Cindy Chastain User Experience Director Interactive Partners, NY 917-848-7995 -- Cindy Chastain 917-848-7995 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
There's a relatively unknown New Zealand-based site called xero.com that's pretty good from an overall UI design and usability sense. It's not a bank site per se, but an online accounting site that uses the customer's transaction information through bank feeds. Their online demo is pretty good too, and you can setup a demo company for free to check out the site. In terms of overall online banking experience, Bank of America, Wells Fargo, ING Direct, Citibank, Washington Mutual and HSBC typically rank the highest. But each bank has it's strength, so it depends what feature or criteria you're looking at. -- Ehab Bandar www.bankingunwired.com www.visual-q.net On Sun, Jun 29, 2008 at 2:21 PM, Susan Dybbs [EMAIL PROTECTED] wrote: Mint.com has excellent budgeting and financial planning tools. The site make money management a pleasure: nice aesthetics and interactions combined with useful features. -Susan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
What's the security on that? Probably not FDIC insured.something else instead? On Jun 29, 2008, at 2:21 PM, Susan Dybbs wrote: Mint.com has excellent budgeting and financial planning tools. The site make money management a pleasure: nice aesthetics and interactions combined with useful features. -Susan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] How do people use applications differently from expected?
I seem to remember that in an earlier post Robert mentioned that users will not always utililse an application as expected, for example, using a wiki as a project management tool. When our company got a Confluence wiki I initially considered creating a space for a group of users but decided against it because there was no navigation menu. I later discovered there was a left navigation menu plug-in and saw other sites using the left nav with a Search above it. The position of the Search seemed so much friendlier than the remote default top right position so I had the space created with the left nav and friendlier Search. Shortly afterwards I discovered that the faster operators were using the Search to navigate the space and not bothering with the left nav. Indeed, I used the Search myself the same way - in their space though I generally used the left nav in my own space. Ironically, although it was the lack of a left nav that stopped me creating the space in the first place, I seriously thought of the possibility of removing it as perhaps a way to stop users wasting time drilling down looking for things when they could find it much more quickly with the Search. However, I feel sure users wouldn't have used the remote Search for navigation if the more friendly-placed Search wasn't there - partly because of its position and partly because its default is to search the whole wiki rather than the wiki space which makes it more cumbersome. What other ways have you experienced people using applications differently from expected? Regards, Petra Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
Garanti Bank of Turkey as an absolute answer for your question. You can do any operation you can think of. And its the easiest online banking experience selected by user comments. Its winning European online banking award for last 5 or 6 years too. You can enter the demo version from the top right corner http://www.garantibank.com/index.html (English) But this one is for Expats in Turkey so operations are minimized. Best regards, Yunus Tunak --- spacesheep interactive Istanbul, Turkey Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] JOB; User Experience Architect; Princeton; Dow Jones; Full Time
User Experience Architect Princeton, NJ Dow Jones Full Time Great opportunity to lead the user experience of our new financial services group. This individual will partner with our business and technology teams to conceptualize, design and prototype applications for the financial industry. This role has strong senior management support and you will have an equal seat at the table developing strategy and methodology for these new products as well as overseeing the overall usability and design. A candidate's portfolio must demonstrate a broad depth of experience with emphasis on application, and user-interface design, while meeting client needs in innovative ways. The ideal candidate needs to be part interaction designer, part usability expert, part business analyst, and all about user experience. This individual should be capable of running workshops, driving the necessary big picture thinking, documentation and being able to communicate these to the project and client teams. This would include being able to translate business and user requirements into innovative design solutions and, while not having to do every aspect of the design, must be comfortable producing deliverables such as personas and wireframes. It is a roll your sleeves up type position. 10+ Years experience in web/application development with at least five years in usability/interaction design. Familiarity with Rich Internet Applications a must. Dow Jones is less corporate than you may think! There's a gym and daycare on-site, soccer, softball, and a flexible/Collaborative work environment. Complete benefit info here: http://www.dowjones.com/Careers/Benefits.htm Salaries are commensurate with experience. Please forward your resume and a link to your online portfolio to: jim muntone at dowjones.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] JOB; Web Designer; Princeton, NJ; Dow Jones; Full Time
Web Designer Princeton NJ Dow Jones Full Time As a Web Designer you'll work alongside our user experience architects and technology teams to bring concepts to life. The ideal candidate should have experience with information design (think NYTimes.com not Brand.com) and have a strong grasp of color, typography and space. You understand that layout and function can be just as beautiful as imagery and flash. Primary Responsibilities: * Use design software to create mockups and html prototypes for new features * Build/Code static and dynamic pages from these mockups and additional specifications * Design and produce optimized, web-ready graphics * Create and manage CSS styles and CSS frameworks * Create code for front-end behaviors with Dynamic HTML * Cross-browser test and troubleshoot site presentation Knowledge and Experience Required: * 4+ years of experience in front-end web development * Exceptional pixel-perfect graphic design and typography * Browser rendering and cross-browser knowledge * Familiarity with concept of interaction design Skills and Abilities Required: * Expert with a major design application (Photoshop, Dreamweaver) * Expert XHTML/CSS for cross-browser rendering * RIA experience a must * Working with/around dynamic code (Java JSP, PHP) a plus * Multi-task in a fast-paced, deadline-oriented environment Dow Jones is less corporate than you may think! There's a gym and daycare on-site, soccer, softball, and a flexible/Collaborative work environment. Complete benefit info here: http://www.dowjones.com/Careers/Benefits.htm Salaries are commensurate with experience. Please forward your resume and a link to your online portfolio to: jim muntone at dowjones.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
For personal banking USAA does a great job (usaa.com). As a bank that serves the military community and their families they only have one branch in San Antonio, TX. Everything else is done online, over the phone, and by mail. Since this has been their business model from day one they have a very capable online banking platform. Because all the banking is done remotely they help out by refunding all ATM charges, allowing free online transfers from/to USAA and any other US bank, free bill pay, and you can deposit checks online using your personal scanner (and the deposits are credited immediately to your account - no 2-3 day holds). Recently they launched mobile.usaa.com and it is one of the most simple and easy to use mobile implementations I have seen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
I just wish all online banks had the features of mint.com does. Being able to break down spending and bills into nice pie charts and such. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] How do people use applications differently from expected?
Hi Petra, Realizing that users pave their own paths through an application is a significant milestone in maturing towards sound design. Applications/sites are usually designed around an *idealized* path through the application, but the real paths users take often do not match the idealized. You specifically mention the Confluence wiki, and I'd point you to Confluence's own study of behavioral patterns with wikis, http://www.wikipatterns.com/http://www.wikipatterns.com/display/wikipatterns/Wikipatterns. That site reflects that Confluence has a good understanding of a few behavior types: - individual users exploring and consuming content - groups of users interacting through the application - individuals using the application as a tool to gain leverage (political or bureaucratic) - and, how social dynamics play out around the tool and the content it supports I have yet to work in a group who understands the interaction between their product and their users so well that they can define (and reliably document) it. I see the challenge being: How do you get the organization to realize the non-ideal, or real, paths through the application and to design for them? In my last ecommerce role, I went so far as to make a flow diagram of the idealized path to product just to show people on each project what we assumed was happening. That explicit diagram made it easier to talk about less discussed, but highly common, real paths we saw users taking through an experience. After all, it's hard enough for a large team to imagine an abstract path for one scenario, much less for them to imagine several competing paths. Once you name and reveal the ideal path, use metrics to support the fact users pave their own way. I would call you out on the practice of deciding to hide/show navigation in the wiki, though. Rather than a priori hiding the nav, release it and find out how people use it. I have to reflect on the many times I've seen a stakeholder fiat to remove that feature, when there is good evidence that it will add to a better user experience. I'd rather try it out and learn what direction to take by user behavior than to dictate it myself. I hope this helps. -Jay On Fri, Jul 11, 2008 at 6:53 AM, Petra Liverani [EMAIL PROTECTED] wrote: I seem to remember that in an earlier post Robert mentioned that users will not always utililse an application as expected, for example, using a wiki as a project management tool. When our company got a Confluence wiki I initially considered creating a space for a group of users but decided against it because there was no navigation menu. I later discovered there was a left navigation menu plug-in and saw other sites using the left nav with a Search above it. The position of the Search seemed so much friendlier than the remote default top right position so I had the space created with the left nav and friendlier Search. Shortly afterwards I discovered that the faster operators were using the Search to navigate the space and not bothering with the left nav. Indeed, I used the Search myself the same way - in their space though I generally used the left nav in my own space. Ironically, although it was the lack of a left nav that stopped me creating the space in the first place, I seriously thought of the possibility of removing it as perhaps a way to stop users wasting time drilling down looking for things when they could find it much more quickly with the Search. However, I feel sure users wouldn't have used the remote Search for navigation if the more friendly-placed Search wasn't there - partly because of its position and partly because its default is to search the whole wiki rather than the wiki space which makes it more cumbersome. What other ways have you experienced people using applications differently from expected? Regards, Petra Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- Jay A. Morgan Information Architecture Scenario-based design. Design Patterns Mental Models. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Statistics on browser toolbar usage?
Is anybody aware of any statistics on what percentage of web users install browser toolbars, and on average how many? A google search did not yield any useful info. Thanks. Eva Kaniasty http://www.linkedin.com/in/kaniasty Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Redesigning the milk jug
http://www.nytimes.com/2008/06/30/business/30milk.html (Free registration required) Interesting article on a redesign of the common milk jug, its environmental impact, and the reaction of the consumer. I'm again reminded that change management is a fundamental part of Interaction Design. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
Sustainable design alone isn't enough of a motivator to change behavior (outside of our hip, chic circles), but its collateral benefits may be: this jug saves 10 to 20 cents in price and fits better in refrigerators. It's great that Sam's did a bit of validation before doing a huge launch. I do wonder if they just did the focus group thing (sigh) or did real tests with each iteration of the design. - N Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
Funny you should say square watermelons. Actually, the do already exist. http://www.financialhack.com/2007/12/04/10145_lessons-of-the-square-watermelon.html cube watermelons to be precise. And they too came about to solve very similar concerns - with stacking, shipping, storing etc. -Peyush -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Howard Sent: Monday, June 30, 2008 5:44 AM To: [EMAIL PROTECTED] Subject: Re: [IxDA Discuss] Redesigning the milk jug The red flag for me: The jugs have no real spout, and their unorthodox shape makes consumers feel like novices at the simple task of pouring a glass of milk. I noticed some square jugs at the supermarket the other day and dismissed them. What's next? Square watermellons? But skepticism aside, this would probably have been a good opportunity to switch US consumers over to metric measurement since the odd shape would have helped mask the change. You know, get people used to the idea of buying 37 deciliters of milk instead of an antiquated gallon. ;-) // jeff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30898 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
In 1969 and 1970, if I remember correctly, milk was sold in the Netherlands in plastic bags. The bags flopped about like dying fish when you tried to handle them--not exactly designed for mess-free pouring. But everybody had a hard plastic jug with a handle and no top. You'd sit your milk-fish in the jug, snip off the top corner on the side opposite the handle, and it poured just fine. For all I know, they were an environmental disaster and housewives hated them, but I loved the whole thing--the floppy bags, they way they sat up straight in the jug, the newness of it, the way they just got themselves out of the way when empty. Perhaps there's nothing that can be done for a gallon-sized cube of milk, but in principle a reusable attachment could be provided to make the thing pour ok. If I were a consumer of gallons of milk and I were aware of the discount and the environmental benefits, that might fly for me. marijke Marijke Rijsberman http://www.interfacility.com http://landfill.wordpress.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
They still have plastic bag milk in northern Canada, as they did when I was a child. We used to get Milk in these bags, cut the top off and slip the bag into a pitcher that was designed to hold them properly. This allowed for easy freezing of Milk for the long transport to the North woods. Perhaps similar to your experience in the Netherlands. dave Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
My in-laws recently visited and made a run to Costco for us, bringing back several gallons of milk in these odd rectangular jugs. The diameter of the opening is much larger than a standard gallon container, and the mechanics of pouring are quite tricky; I spilled the first couple times I poured. You really do have to use the tip and pour method; it's not even a question of upper-body strength. The whole mechanics and geometry is really bad. Also, it's worth noting that most refrigerators have a framed-in space for the standard milk jug, so the additional space (not much) is wasted anyway. It makes a lot of sense for the stores and dairies, but really the only advantage to the consumer is cost, and does that adequately offset the inconvenience? Not for me. Just you try to tip and pour while holding an infant and trying to refill the cup of an impatient toddler! Dante Murphy | Director of User Experience| D I G I T A S H E A L T H 229 South 18th Street | Rittenhouse Square | Philadelphia, PA 19103 | USA Email: [EMAIL PROTECTED] www.digitashealth.com -Original Message- Sustainable design alone isn't enough of a motivator to change behavior (outside of our hip, chic circles), but its collateral benefits may be: this jug saves 10 to 20 cents in price and fits better in refrigerators. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
Mint's visual design is spectacular, but they have the gall to pitch unsolicited credit card offers as a benefit to the consumer. I'm sure that's helpful to some users, but it's mostly helpful to Mint. (Clever business model, though, even if it irritates me.) I switched from Commerce to Bank of America before Mint launched specifically because of its online capabilities. (It allows me to monitor all of my accounts, create pie charts and use budget forecasting, etc.) BofA's Porftolio features are imperfect: they could be far more customizable. But if it comes to a choice between Mint's pretty charts and BofA's top-notch security and privacy, I'll stick with the corporate site. Maybe I'm getting more conservative as I get older? Elena On Mon, Jun 30, 2008 at 10:02 AM, Bob Sampson [EMAIL PROTECTED] wrote: I just wish all online banks had the features of mint.com does. Being able to break down spending and bills into nice pie charts and such. -- To understand is to perceive patterns. —Isaiah Berlin Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
If you want any quantitative and/or qualitative research findings on the subject of your question, you might want to consider looking at some of the usability research Change Sciences has done: www.changesciences.com . They specialize in studying usability issues for e-commerce and financial institutions. I've worked with them before. Highly recommended. My personal take is that they (online banking portals) are all crippled and represent a wealth of opportunity for IA/UX specialists, despite the advances made in recent years. Interoperability with external apps (Quicken, QuickBooks Pro, etc.) is a big factor for me and I have yet to find a banking site that does that well. (Granted, there are issues on the app side, too). And, uhm, hey, y'all: remember to rotate your online banking passwords every month. -- Eric Swenson ++ : eric swenson : swensonia inc : [EMAIL PROTECTED] : office: 631-486-6606 fax: 631-410-1936 : mobile: 917-656-1644 : aim/iChat: swensonia On Jun 27, 2008, at 11:04 AM, J. Ambrose Little wrote: Are there any stellar online banking experiences out there that you know of? --Ambrose Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Reminder: July 1 Twin Cities UX Meetup, Topic: What's interesting to you about UX these days?
oops - sorry, I think I forgot to forward the first time it came out... Date: Mon, 30 Jun 2008 14:36:52 -0500From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Reminder: July 1 Twin Cities UX Meetup, Topic: What's interesting to you about UX these days? Hello everyone -- Just a quick reminder of tomorrow's UX Meetup. We will meet July 1 at the Monte Carlo. The topic will be What's interesting to you about UX these days?. Come enjoy some delicious Monte Carlo cocktails and chat it up with your local peers! Here are details of the meeting: Tuesday, July 1 5:00-7:00 p.m. at Monte Carlo in the Minneapolis Warehouse District 219 3rd Ave. N., Minneapolis 55401; 612-333-5900 Look for Garrick and the UX Meetup table sign Check the patio if the weather is nice If you have questions, please feel free to contact either myself or Garrick ([EMAIL PROTECTED]). I look forward to seeing/meeting you! Kristi Olson, Minneapolis UX Consultant P.S. Please notify me if you'd like to no longer receive these messages. _ The i’m Talkathon starts 6/24/08. For now, give amongst yourselves. http://www.imtalkathon.com?source=TXT_EML_WLH_LearnMore_GiveAmongst Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
So far for me, BoA is the one with effective and comfortable interface for my needs. I also found Wells Fargo quite good. Nonetheless, both of these inflict some pain when they try to cram too much of info on a given page without using visual weights creatively. Wachovia (esp. their credit card site) is the worst in terms of online experience. A perfect example of losing customers because no one cared for the crappy experiences that people have interacting with them. Sadly, this is despite the fact that wachovia seem to provide better products compared to their rivals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
On 6/30/08, Sarah Kampman [EMAIL PROTECTED] wrote: http://www.nytimes.com/2008/06/30/business/30milk.html (Free registration required) Interesting article on a redesign of the common milk jug, its environmental impact, and the reaction of the consumer. Fascinating but depressing... *Wal-Mart Stores is already moving down this path. But if the milk jug is any indication, some of the changes will take getting used to on the part of consumers. Many spill milk when first using the new jugs.* Seriously. How many times do companies have to learn this lesson? If you make easy things hard, people will not buy your crap! Kudos for the effort toward sustainability efficiency, but how hard would it be to employ a good designer to work on that spout? *Demonstrations are but one of several ways Sam's Club is advocating the containers. Signs in the aisle laud their cost savings and better fridge fit. * Okay, let's do some math. Let's say this jug rolls out at 500 SC stores. Let's say that each store has someone doing demos for 6 hours per day. Let's say that person makes $7.00/hour (This is Wal-Mart, after all). So in one day, these demonstrations cost the company $21,000. Two days of demonstrations could get you a rockstar designer to produce a rockstar design that would cost $0 to tell people how to use. Sheesh. I'm again reminded that change management is a fundamental part of Interaction Design. Yes, but this isn't the sort of change we should be managing. We should be accommodating human behavior rather than changing it. People don't like to change the basic, simple everyday things that they do. Now, if we were working with a dysfunctional corporation who designs on a whim, yes, we'd have to manage that change. There have been discussions on this list about how IxD *can* change human behavior for the better, where sustainability is concerned. But many of these methods rely on *influencing* our behavior rather than *forcing* it. Dave's example of people driving more mindfully when the mileage is displayed is a good one. But look on the bright side... if companies keep doing crap like this (and they will), we will never, ever be unemployed. : ) F. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] [JOB] Design Communicator, NYC, USA; Liquidnet; FT
As a Design Communicator you will play a key role in helping to design future applications at Liquidnet. You will join a unique design team to create the next generation of Liquidnet products and services. What is a Design Communicator? Design Communicators are a unique blend of technical writer, business analyst, design strategist, and designer. Design Communicators collaborate with Interaction Designers to lead the User Experience design process. Responsibilities * You will be responsible for leading the communication of product form and behavior. This includes creating formal written requirements and specification documents, as well as other less formal and more evocative documents intended to communicate the vision of the products you are designing. * You will act as a design analyst. In this role you will lead in the development of design requirements and problem definition. You will conduct stakeholder and user interviews and observations and other research. You will use this knowledge to create requirements and problem definitions. You will represent this knowledge in a variety of forms and models, including personas, scenarios, goal and task models. * You will act as a design editor, evaluator, and facilitator. Working with designers on your team, you will ensure the appropriateness, usefulness, usability, and general goodness of the design solutions that your team creates. You will be responsible for testing the design through scenarios, looking for inconsistencies, missing elements, and poorly articulated reasoning. Key Qualifications Empathy: Design communicators are insatiably curious about how other people work, live, and think. They enjoy meeting potential users of a product, and they think about design by visualizing themselves as the people who will use it. Big-picture to details: DCs work at multiple levels, from high-level concept to nitty-gritty detail. At every level, DCs need to be able to clarify design ideas, extract the real meaning from a conversation, and capture decisions and issues in a way that serves both the design team and the business. A quick study: You have the ability to understand complex systems and processes, both software-based and in the real world. You will be required to digest and understand the many complex factors that govern equity trading, from social and peer norms to a multinational regulatory environment. You will be able to successfully navigate those factors as you create design solutions. Excellent writing skills: The audience for design documentation ranges from developers and QA teams to top-level executives. Our documents must efficiently and accurately communicate design details, while also providing the persuasion and professional look that inspires confidence in our work. DCs must enjoy writing and be able to generate large volumes of prose in a short period of time. Outstanding collaboration and facilitation skills: DCs must be skilled at drawing out ideas, clarifying them, and helping their colleagues synthesize information. DCs have the ability to extract the real meaning from a conversation. A DC moves meetings forward at the right pace, maintains focus on important issues, captures open issues and decisions, and drives toward consensus. Strong organizational skills: As the keeper of the narrative of the design, a DC must be able to organize concepts and details in the manner that best facilitates understanding. In composing documents, DCs act as information designers, and so must have a keen ability to present a variety of information in the most appropriate way. Also, DCs act as day-to-day project managers. Other Qualifications * 3 - 5 years experience as a Design Communicator or related discipline * Experience in the field of User Experience or related disciplines * Excellent communication (both written and verbal) skills * Strong analytical skills * Strong presentation skills * Solid understanding of technology and the product development lifecycle * Experience as a business analyst or technical writer is a plus * Experience in the financial services industry a plus To apply, go to www.liquidnet.com/jobs Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Copywriting?
I'm part of user experience team consisting of designers, usability engineers, and UI text writers like myself. Our designers and writers collaborate with each other and program managers on specs -- in the best cases, from the ground up. A separate user assistance team writes documentation. We have copious style guidelines and terminology guides on how to achieve the best interaction design from a textual as well as design viewpoint, and a good many of the wording choices we are faced with indicate changing designs that should have been clearer, in both minor or major ways. And of course we like to make sure the language is consistent, clear, concise, technically accurate, and easily localizable, and takes accessibility issues into consideration. I'm lucky -- this collaborative situation is ideal, and not all companies or product teams can afford to take this approach -- I also have been on teams where UA writers have either been asked at the last minute to tweak UI text, or at best asked to oversee UI text while writing Help, without the time to understand in depth the immediate interaction, considering causes and effects of each option label, command, or error message they are touching. UI text is the front line of communication between the user and the product, so it's worth the time and money to do it thoroughly. Cheers Sean Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] OT: Help remembering the name of a site
A few months ago a site popped up that was about getting design firms to commit to talking to clients about sustainability in design and improving their methods and such. Anyone remember the name of the campaign? It started with the word designer, I think. Like Designer's Creed, but that's not it. Thanks! -r- Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] OT: Help remembering the name of a site
http://designersaccord.org/ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Hoekman Jr Sent: Monday, June 30, 2008 3:42 PM To: IxDA Subject: [IxDA Discuss] OT: Help remembering the name of a site A few months ago a site popped up that was about getting design firms to commit to talking to clients about sustainability in design and improving their methods and such. Anyone remember the name of the campaign? It started with the word designer, I think. Like Designer's Creed, but that's not it. Thanks! -r- Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Need Feedback: Need to increase conversion rates!
Hi there, First time poster, long time fan. I need 5-10 minutes of your time to help me determine what works/doesn't work about this site from a user experience point of view, and to complete the desired task (i.e. buying the product). My friend has dumped over $50k into this product/site. Just trying to give him some simple solutions that could build his confidence (i.e. conversion rate): http://www.prisonyardworkout.com Any and all responses are welcome! And I promise to return the favor when asked. Smiles, Heather Heather Anderson User Experience Architect m 818.292.2766 f 888.672.6852 aim phluxy Please help save trees, print only if necessary. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Need Feedback: Need to increase conversion rates!
http://www.prisonyardworkout.com Wow. OK, I'll bite. I think your conversion rate issue runs more deeply into psychology than interface design. The product may be great, and with such a reasonable price tag, the potential benefits likely far outweigh the barrier to entry. The site also has some of the essential ingredients for successful conversion frameworks. The problem, I think, is the overwhelming creepy feeling you get by loading the page. I mean, it's a real struggle to get past the first impression and think to yourself, OK, OK, so they were inmates—who cares? That doesn't mean they're bad all around—it could mean they're great at workouts. No one should have to go through all that mental work to rationalize their interest in the product. This happens because the main image on the site (in the header), the featured story, etc, is about prison, not about workouts. And I'm betting many people don't want to associate themselves with inmates—at least not so directly. They don't want to have the image of tattooed bare-chested convicts pop into their heads while working out. The site is gray like a prison, edgy and grungy like a prison, etc. People like people who are like themselves. You can certainly keep the name—it's great to have an offbeat angle such as Prisonyard Workout—but everything else on the site should be about reflecting customers back to themselves, to play on their vanity (which is part of why they want to work out in the first place, right?) and to jump-start their sense of social proof. The images on the site should be of people the site's customers are more likely to know, or people they're likely to be themselves. Show customers people like them who have been successful, and take away anything prison-like, and potential customers will be more willing to buy. In other words, sell prison workouts without forcing people to identify with prisoners. -r- Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Need Feedback: Need to increase conversion rates!
Hiya Heather, I couldn't resist, after clicking the link...hope this doesn't sound too harsh, but here goes... The two biggest things that leapt out at me after visiting the home page were: This looks like gay porn, and What are they selling? Erm...probably not the two reactions he's looking for. After a very quick browse around, it seems like the site has just one product, and he wants everyone to get to that product. The home page, however, makes that product very hard to find. I see at least two (there are probably more) Buy Now buttons, but I don't see anything on the home page that specifically says what you're buying, besides an ex-con in your pocket (of sorts). This is just a guess, but if he's really selling one big thing, and every other thing on the site is meant to keep people interested involved, but not extremely useful as the one product - he might make that center headline with the buy now button much bigger, and say exactly what he wants people to do: Buy the PrisonYard Workout DVD, book and training planner, and after six weeks you should have the build to take down any prison-yard bully [Learn More] [Success Stories] [BUY NOW]. Perhaps beneath that put his best testimonial (or two) and link off to more of them. I guess the home page has a lot going on, and what he's trying to do (really) is lost in the clutter. On the first impression side of things...perhaps some more real world pictures of people who have used his workout plan (and who aren't prisoners) would help the pre-convicts relate to his product a little better. Hope that helps...best of luck =] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30919 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Best Practices vs. Patterns
People in my office seem to be obsessed with best practices lately - a notion that seems a bit ethereal to me. After all, splash pages, lead-based paint, burning witches, and other such concepts are now obsolete (or at least frowned upon). In the past, I have tried to steer people towards the idea that certain interfaces or features may be a standard practice, but I am wondering if patterns are now the best evaluation tool. Any thoughts? ./matthew Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Need Feedback: Need to increase conversion rates!
Questions: What do you mean by convert? Is it transactions completed, Lock Down Diet sign ups, contact requests, or something else entirely? How are you measuring these conversions? Imagery and product stigmas aside, my big issue is that it is very unclear what you get: how long is the video? what kinds of workouts are featured? Will the exercises net me strength, stamina, bulk, or soap-holding dexterity? What is the Lock Down Diet? Why is the price at checkout 19.95, but 29.95 on the information page? The list goes on. I would suggest that he goes back and look at the customer engagement cycle: Awareness Consideration Trial Purchase Retention (terms change per organization and purpose, but check out: http://en.wikipedia.org/wiki/Customer_engagement) How is he answering customer needs through these stages? ./matthew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30919 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] And now a completely different take on design
Check out this WSJ interview with Bang Olufsen freelance designer, David Lewis. Definitely different than what I would have expected. http://tinyurl.com/48d9py - dave -- David Malouf http://synapticburn.com/ http://ixda.org/ http://motorola.com/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] And now a completely different take on design
It's really one man thinking a crazy idea - wanted Senior Crazy Idea Man. 2008/7/1 David Malouf [EMAIL PROTECTED]: Check out this WSJ interview with Bang Olufsen freelance designer, David Lewis. Definitely different than what I would have expected. http://tinyurl.com/48d9py - dave -- David Malouf http://synapticburn.com/ http://ixda.org/ http://motorola.com/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help -- -- Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA Principal Consultant Meld Consulting M: +61 417 061 292 E: [EMAIL PROTECTED] UX Statistics: http://uxstats.blogspot.com Member, UPA - www.upassoc.org Member, IA Institute - www.iainstitute.org Member, IxDA - www.ixda.org Contributor - UXMatters - www.uxmatters.com Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Redesigning the milk jug
Yes, but this isn't the sort of change we should be managing. We should be accommodating human behavior rather than changing it. People don't like to change the basic, simple everyday things that they do. There must be a point at which we say that the experience isn't the problem, but the very behavior itself: buy fresh milk from a local source, rather than industrial milk from a megamart, and there won't be such a terrible environmental impact. -JA On Mon, Jun 30, 2008 at 5:43 PM, Fred Beecher [EMAIL PROTECTED] wrote: On 6/30/08, Sarah Kampman [EMAIL PROTECTED] wrote: http://www.nytimes.com/2008/06/30/business/30milk.html (Free registration required) Interesting article on a redesign of the common milk jug, its environmental impact, and the reaction of the consumer. Fascinating but depressing... *Wal-Mart Stores is already moving down this path. But if the milk jug is any indication, some of the changes will take getting used to on the part of consumers. Many spill milk when first using the new jugs.* Seriously. How many times do companies have to learn this lesson? If you make easy things hard, people will not buy your crap! Kudos for the effort toward sustainability efficiency, but how hard would it be to employ a good designer to work on that spout? *Demonstrations are but one of several ways Sam's Club is advocating the containers. Signs in the aisle laud their cost savings and better fridge fit. * Okay, let's do some math. Let's say this jug rolls out at 500 SC stores. Let's say that each store has someone doing demos for 6 hours per day. Let's say that person makes $7.00/hour (This is Wal-Mart, after all). So in one day, these demonstrations cost the company $21,000. Two days of demonstrations could get you a rockstar designer to produce a rockstar design that would cost $0 to tell people how to use. Sheesh. I'm again reminded that change management is a fundamental part of Interaction Design. Yes, but this isn't the sort of change we should be managing. We should be accommodating human behavior rather than changing it. People don't like to change the basic, simple everyday things that they do. Now, if we were working with a dysfunctional corporation who designs on a whim, yes, we'd have to manage that change. There have been discussions on this list about how IxD *can* change human behavior for the better, where sustainability is concerned. But many of these methods rely on *influencing* our behavior rather than *forcing* it. Dave's example of people driving more mindfully when the mileage is displayed is a good one. But look on the bright side... if companies keep doing crap like this (and they will), we will never, ever be unemployed. : ) F. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
Change Sciences usability reports on Online Banking are quantitative, comprehensive, and beautifully narrated. They compare every top online bank in the US. An absolute must for anyone creating online banking experiences. http://www.changesciences.com -- Ripul Kumar Director, Usability Consulting User Research Kern Communications Pvt. Ltd. http://www.kern-comm.com * Usability in India * Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
