Mike McGrath wrote:
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl
/var/www/otrs//bin/PostMaster.pl
Error: Config.pm No value for 'LogModule::SysLog::Facility
Tobias Lütticke wrote:
I have my OTRS 2.1.6 running in debug mode and it produces a number of
error messages ever since. However, these seem not to indicate real
problems. I think.
snip
I know, may of you are fighting with functional issues, but any ideas
nonetheless?
Upgrade to the
[EMAIL PROTECTED] wrote:
I'm pretty new to this OTRS, and I can't find a way of agents adding
tickets on behalf of customers - can this be done? In order to get this
system accepted by our users, I want to use it initially as something to
log phone requests etc...
Use the 'phone ticket'
Tobias Lütticke wrote:
You mean, in addition to the other bugs I registered :-)
Sure. If the OTRS devs don't know about it and no one files a bug report
chances are it won't get fixed. :)
Nils.
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Jeff Shepherd wrote:
I have SpamAssassin on my mail server. Anything that scores a 6.0 or
higher is flagged as spam and ***SPAM*** gets added to the beginning
of the subject line. I have tried numerous filtering techniques,
including keeping a mail client (such as Thunderbird or MacMail)
Maurice James Ny wrote:
If you are going to answer a question answer it completely or just don't say
anything. If someone asks me a question, I try my best to give a complete
answer. Maybe you are accustomed to selfishness but I'm not. I know for a
fact that the manual provided does not
Federico Zaina wrote:
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits
Raphael Kouhana wrote:
My Apache2 is unable to restart after installing OTRS.
Here is the error :
Stopping httpd:[ OK ]
Starting httpd: [Tue May 15 10:17:51 2007] [error] Can't locate
Apache2/Reload.pm in @INC snip
[Tue May 15 10:17:51 2007]
Raphael Kouhana wrote:
I'm using RedHat ES 3 + httpd-2.0.46 + mod_perl-1.99_09-10.ent
What config are you talking about ?
The apache configuration for OTRS.
Nils Breunese.
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Raphael Kouhana wrote:
httpd.conf ??
it seems that this file hasn't change after installation.
You didn't tell us how you installed OTRS (.tar.gz? .rpm?), but you
might want to take a look in /etc/httpd/conf.d/.
Nils Breunese.
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Raphael Kouhana wrote:
Sorry, I installed it with rpm. Maybe I should have use the tar.gz
procedure.
Thank you anyway
Did you find the apache config for OTRS in /etc/httpd/conf.d/? Have you
tried changing Apache2::Reload to Apache::Reload?
Nils Breunese.
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Description:
Nathan Campbell wrote:
As far as I know, the system does not allow literal sub-queues, but you
can create all of those queues and using the filters and user group /
queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: You can specify the
name
[EMAIL PROTECTED] wrote:
We have installed otrs 2.1.7 source(tar.gz)on Suse 10.We are facing
problem in interface.When we click on package manager in admin interface
we are receiving following error.
Software error:
Can't locate auto/LWP/UserAgent/get.al in @INC (@INC contains: ../../
Filippo Fiorani wrote:
I read in OTRS manual that using perl modules is faster than pure CGI.
OTRS always uses Perl modules. I believe you mean mod_perl (the apache
module) instead.
How can I check which one I'm using?
Once I've checked, how can I switch from either one to the other?
Check
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being
closed, but in a locked status. Does anyone have any ideas on why this
is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send
Mike Dent wrote:
5) How does one assign a ticket to ones self? Is the 'Lock' feature
used for this?
Yes. Idea is an agent checks a queue, finds a ticket to work on and
locks it so no one else will work on it at the same time.
6) When entering a customer on OTRS-Customer User page, how can
Filippo Fiorani wrote:
I've installed OTRS 2.04 with a few modules missing, see list below:
Net::LDAP ... not installed! (for directory authentication - not required)
GD ... not installed! (for stats - not required)
GD::Text ... not installed! (for stats - not required)
GD::Graph ... not
Filippo Fiorani wrote:
Whenever I log in and try to add a new user (or a new client) tough, I
get an error page with this:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007
Message: Email address ([EMAIL PROTECTED]) not valid (invalid
[EMAIL PROTECTED] (no mail
bradis wrote:
Hello!
Dear friends,
again several stupid problems with OTRS,
used several ways to install
1. tried to use http://howtoforge.com/otrs_centos4.4
several troubles that we all knew already, but then just added repository
( in maillist were several comments ) and used
Nathan Campbell wrote:
I have found the LDAP configuration script and the settings module
in the defaults.pm file.
The defaults.pm file has a comment:
# (take care that Net::LDAP is installed!)
How do I verify this?
On Linux you can run /opt/otrs/bin/otrs.checkModules to check your
Singh, T wrote:
And thanks for the quick reply. Why do I have to do @localhost?
Because that's the default admin account. Just read the manual, it's
in there: http://doc.otrs.org/2.1/en/html/x624.html
Nils Breunese.
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Luca Tebaldi wrote:
i want to config AD over otrs 2.0 but I do not find the
documentation in the handbook.. someone knows where I can find it???
I haven't done it myself, but AD is an LDAP server, right?
http://doc.otrs.org/2.0/en/html/x1362.html#customer-backend-ldap
Nils Breunese.
Jason Loven wrote:
Is the OTRS v2.0.4 RedHat RPM still available? I’d like to install
it in a fresh VM to try to resolve my mod_perl issue but all I see
up now are the 2.1 downloads. Also does anyone know if the RedHat
RPM will work on a CentOS 4.4 platform?
All versions are still
Henning Oschwald wrote:
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit
Internet) wrote:
I just noticed that the upgrade apparently removed the FAQ module.
FAQ.pm and
friends are no longer on my system.
After upgrading an existing 2.0 to 2.1, you should delete all files
Nathan Campbell wrote:
We are looking at implementing OTRS for our call center / customer
support. Turnover is high because we mainly hire college age kids.
I read in the manual in Chapter 5 – page 41 that “to keep
consistency of the data for OTRS it is not possible to delete a user.”
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get
I wrote:
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the
Jozsef Valkai wrote:
Reinhard: check your Syslog in Admin backend. My Syslog it says:
Mon Oct 9 15:30:04 2006 error OTRS-CGI-10 ERROR: column i.change_time
does not exist
So, please tell me, what is it...
Sounds like you didn't upgrade the database schema.
Nils.
Dustin Oprea wrote:
I was wondering if someone could help me--- I've never used OTRS
before, and I was hoping to be able to get my company up on it. The
problem seems to be that after I install the RPMs, all of the paths
appear to be different than the paths described in the install
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven:
I mean that it is the regular Fedora Yum repositories.
Ah ok, Fedora. I see it's in Fedora Extras these days. Nice.
The documentation says I should be able to access it via http://
localhost/otrs/installer.pl, but the
Marc Herms wrote:
I had this issue already 2 years ago and configured OTRS in the
correct way (for me), but then I had to install it new and now it´s
gone. Now, when I reply to a message and choose a response, the
response is AFTER the original message, but I would like to have it
Dustin Oprea wrote:
It appears that they aliases may not have been setup... So I need
to look into that.
Didn't the otrs rpm install a config file in /etc/httpd/conf.d/ or
something? rpm -qc otrs ?
I believe that I've disabled SELinux at present to try and minimize
the confusion :) .
Nima Samadi wrote:
Is there a way to change the Ticket in Re: [Ticket#...] in the
subject of
the outgoing emails to desired language? For example - Re:
[Ärende#...] And
how would this affect the system?
See http://doc.otrs.org/2.0/en/html/x7930.html#Ticket:Core::Ticket
You have to
Alan McKeown wrote:
When I add notes to a ticket there is a selection box which gives 3
options
Note-external, note-internal and note-report. Is it possible to
change/add to this list. I want to add entries such as ‘waiting on
customer’
Why not click the Pending link on a ticket when
Peter Sereinigg wrote:
1.) Is there a possibility to send automaticly an email WITH LOGIN
DATAS amd password after a supportrequest.
- Reply with eMail works fine - but how can i send in this reply
with a password?
is there any plugin i should install
The passwords are stored as
Alan McKeown wrote:
We have a number of different clients in OTRS, some are 24hr
support others have different hours. Is it possible to set a
working time per customer? From what I have seen so far it appears
that there is a global working time hour’s setup.
The working hours you set are
Op 1-sep-2006, om 17:14 heeft Andy Lubel het volgende geschreven:
Eek, there went simple!
Do you have Any examples? Im not a procmail, nor a fetchmail guy
and my
OTRS is installed on OSX using the good old postmasterPOP3.pl
You'll have to put up with the out of office replies (I don't
Mercator GmbH wrote:
the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/
012068.html for the original post that said escaping the @-sign
worked. Also note that that archived mail has @ replaced by
_at_,
the original mail has just @.
I have read the article. Actually, in my
Mercator GmbH wrote:
By the way: I don´t see ANY images. I think that´s an alias problem
with Apache. I have read some articles. Problem is that the
newsgroups are not searchable (right??) and I cannot find the
article anymore.
Using Google you can search anything. :o) Just use
Mercator GmbH wrote:
Try using \@ instead of @ in the username. This was mentioned
on this
list recently. (Yes, the GUI should probably make this just
work.)
Nils,
what if I use the PostMaster.pl instead with procmail? don´t know
how to use it, but read in the manual about this
Mercator GmbH wrote:
Nils, or could I use the .fetchmailrc instead?? I don´t know why..
I got ONE ticket created! Maybe because I was playing with
fetchmail or with procmail...
Yes, it's also possible to use fetchmail. All the options of
receiving mail are in the manual:
Arvind Kumar wrote:
Sir, I am agree with you, but sometime I need the password of
customer to rectify their problem.
And for that I need it in original form not in encryped form.
please suggest me that how can i get the password in its original
form.
You can't. Hashing functions are
Arvind Kumar wrote:
I am using my own application software for maintaing customer
accounts.
customer_user table contain the information of the customer like
login, password etc.
But now i am using otrs along with it. it uses its own table for
customer information (as in its own
Herbert Mueller wrote:
wich version of mysql should be used with otrs?
See http://doc.otrs.org/ for these questions: http://doc.otrs.org/2.0/
en/html/x175.html
Nils Breunese.
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Keith Turner wrote:
[Fri Aug 18 08:02:25 2006] [error] [client 23.128.25.26] File does not
exist: D:/OTRS/otrs/bin/cgi-bin/favicon.ico
Weird that an email requires an icon file.
It doesn't, but a lot of browsers check for favicons (http://
en.wikipedia.org/wiki/Favicon) these days. This is
BipinDas wrote:
My url is http://ticket.somehost.com/customer.pl. No I would
like to give another url to some customers with same otrs
The new url should be like this http://
support.somehost.com/. When type this address it should already
redirect to customer.pl page.
Is it
Maxim Vexler wrote:
How to enable users to register them selves into the system and also
assign them to 1 default (unprivileged) group ?
By default people can create accounts through the customer interface
(/otrs/customer.pl).
Nils Breunese.
___
Alec Smith wrote:
After logging in, I see the usual indication that there are 6 new
messages
on a line just above the line which says Queue: My Queues. In
1.3.x I can
click on this link, and get a list of the 6 new messages awaiting a
response.
In OTRS 2.0.4, when I click to read these 6
Boniforti Flavio wrote:
As I'm figuring out how to implement OTRS into my existing IT
Environment, I was thinking that my users would be getting quite
confused if they should be able to have many buttons in their
console.
Now, I'm asking: is it possible to leave the customers' just the
Richard Hinkamp wrote:
Why don't you use 'the easy way' (according to the docs) which
uses PostMasterPOP3.pl? See the docs: http://doc.otrs.org/2.0/en/
html/x1244.html#email-receiving-pop3
Well I do use PostMasterPOP3.pl at this moment. Two things I don't
like:
- Cron running the script
Richard Hinkamp wrote:
In my test environment I have OTRS installed which I feed through a
procmail filter which pipes the email to PostMaster.pl (used
the .procmailrc.dist from OTRS package for that).
In my production environment I have separate servers for email and
for OTRS. So I can
Boniforti Flavio wrote:
Hello list!
I get following error:
CustomerGroupSupport needs to be activ in Kernel/Config.pm, read
more about this feature in the documentation. Take care!
How can I solve this?
Just do what the error says: read about the feature in the
documentation.
Boniforti Flavio wrote:
otrs.log file permissions are as follows:
-rw-r--r-- 1 rootroot 0 2006-07-19 13:24 otrs.log
I want it to be logging *only* in /var/log/otrs.log, what am I
missing?
The permissions don't look okay to me. If you set it like this only
the root user can
Andre Her wrote:
RTFM ???
Read The Fine Manual.
http://doc.otrs.org/2.0/en/html/x1124.html
Nils Breunese.
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Andre Her wrote:
I keep receiving my e-mails with references to
http://yourhost.example.com/otrs/index.pl
Your OTRS Notification Master
Of untrue,
I can't figure out how to modify this.
In the config file (/opt/otrs/Kernel/Config.pm):
$Self-{'FQDN'} = 'yourhost.example.com';
J wrote:
I'm going to have to setup OTRS in a short time, and I think that
being
able to setup multiple OTRS using Apache Virtual Hosts could help
me to
get it in time, but is that possible? Has anybody done it? I've been
reading the whole mailing list archieve and I have not found anything
Stefan Högdahl wrote:
Hi again.
As always it seems that SELinux is the culprit. OTRS did work
before with this in the apache.te file:
allow httpd_t policy_src_t:dir search;
allow httpd_t usr_t:dir write;
allow httpd_t usr_t:dir add_name;
allow httpd_t usr_t:file create;
allow httpd_t
Ricardo Tavares wrote:
How can i ajust the time of fechtmail so that i can see almost
imediatly
all the incoming mails?
Edit the appropriate cron job. The OTRS cron jobs are in /opt/otrs/
var/cron/ on my installation.
Nils Breunese.
___
OTRS
Craig Johnson wrote:
We utilize OTRS for our problem ticket tracking, and we’re trying
to find a way to do a nightly automated backup of the database. Is
anyone currently doing this? If so – what/how are you doing it? Are
there any components/plugins that we could use and configure for
Danie wrote:
I actually did a migration from one server to another just this
morning , and it was amazingly simple :)
In Windows , stop your mysql database (so no writing possible to
it) , then simply copy the *.MYI files from your win32 system to
your Suse system ( thinks it's in
Jared Cebada wrote:
What is the best way to move the database, I am new to MySQL??
Go to http://www.mysql.com/ and search for the mysqldump and
mysqlrestore commands.
I see that there is a backup.pl but I belive I can't execute that
without a
native linux kernel?? Would cygwin be of
Joseph Atkins wrote:
I have just reinstalled Otrs on a clean formatted Unbutu install
and when I
try and click on Package manager I get the following error:
-
ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00
2006
Message: ???
Joseph Atkins wrote:
I would love to be able to search these archives..but I could not
find a
search feature...where might one find that.
I just use Google: site:lists.otrs.org XML Parser Lite -CVS
But you're right, http://lists.otrs.org/pipermail/otrs/ could use a
search function.
Martin Barrs wrote:
I’ve installed a vanilla Windows OTRS installation, from the OTRS
media, and now I’d like to point the OTRS instance to an existing
OTRS MySql database on a different machine. I’ve poked around in
the SysConfig screens and found nothing. I could really do with
some
Fridtjof Busse wrote:
1. Is there a way to forward a ticket you opened directly to another
OTRS-user (e.g. only he can answer the question)? Or can I only put a
note to the ticket and put it back into the queue, hoping the right
person locks it?
Yes, you can. If you've locked a ticket you
Shayne Goldberg wrote:
I am configuring OTRS with a list of our customers. I am using the
CustomerID field as the Company Name the customer_user is
associated with. I am encountering some limitations.
I have some customer_users who are associated with more multiple
companies
Prafulla Kumar H.S. wrote:
Is there any simple method to change the contents and signatures of
the
default methods as per our company needs.
For questions like these please first check the documentation.
http://doc.otrs.org/2.0/en/html/x890.html
Nils Breunese.
Tom French wrote:
Something has changed, as smtp was working of sending emails to the
customers.
When we send a reply to them now, we get an Error: can’t connect to
192.168.xxx.xxx: Unknown error!
Is there a place in the configs to set up the username and password
for the email account
Dennis Kavadas wrote:
wow, hadn't even heard of YUM... looks cool. thanks guys
You might want to take a look at http://www.fedoralegacy.org/ as
well. Red Hat has dropped support for RH9 some time ago, but the guys
from Fedora Legacy are still releasing security updates. Maybe not
for
Dennis Kavadas wrote:
Yeah, i've run bin/otrs.checkModules and it's not listed
(GD::Image, that is)
I've also tried installing it manually by downloading it from cpan
and building from source, still get the same error though.
not really sure whats going on.
What OS are you running? I know
(or apt
if you use that).
On 6/13/06, Lemonbit Internet Nils Breunese [EMAIL PROTECTED]
wrote: Dennis Kavadas wrote:
Yeah, i've run bin/otrs.checkModules and it's not listed
(GD::Image, that is)
I've also tried installing it manually by downloading it from cpan
and building from source
Bipin Das wrote:
Hi eveybody,
The outside customers sends emails to my OTRS system from various
emailIDs. The customers are not able to login through the
webinterface.
They use their email client or webmail or thirdparty emails
(yahoo,gmail)
to send their request. Whats my problem is I
Robertino Hermansson wrote:
I've run SetPermissions.sh like this:
[EMAIL PROTECTED] bin]# ./SetPermissions.sh /opt/otrs otrs apache apache
apache
I'd try running './SetPermissions.sh otrs apache' and omit the last
two optional arguments. Why do you even use apache for the OTRS_GROUP?
Robertino Hermansson wrote:
I have a different OTRS installation on another machine (Fedora
Core 3)
where httpd runs as the otrs group/user
and that is working fine. But that's just a test installation in
lab environment.
More idéas?
I installed OTRS on CentOS 4 using the RedHat RPM and
Robertino Hermansson wrote:
Maybe I should try to get the webserver running as otrs/otrs and
see if that helps, don't know
if it is possible though.
It may be possible, but I have it all working with apache just
running as apache. What are the permissions and owners of /opt/otrs/
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I
don't think so but I don't know. All I actually did was add these 2
lines:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
to the very bottom of httpd.conf
What now?
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple
version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Nils Breunese.
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Hello,
I recently uninstalled OTRS on a Fedora Core 3 machine, using rpm -e
otrs. I restarted apache and also dropped the otrs database as I
didn't need that anymore on that machine. After that I kept getting a
lot of messages like this in my logwatch emails:
crond[799]:
Hershel Robinson wrote:
Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is
not supported OFFICIALLY by CPanel and is labeled beta as far as
support, so I would suggest being careful trying to use it.
You can install whatever you like. However, most likely installing
it
Cody Grosskopf wrote:
Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems
with permissions. The only way i can get the web part to work is to
make the user wwwrun and so since it the user is wwwrun i cannot
run the cron jobs and so the email part does not work. Any ideas on
Hershel Robinson wrote:
I am attempting to install OTRS on a Linux VPS (virtual private
server). I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it
provided me to continue the
Hershel Robinson wrote:
#cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
Also, which rpm did you pick? If
you don't even know what OS you're running you might have picked
the wrong one.
I wrote in my last post:
Hershel Robinson wrote:
Not exactly. If you take a look at http://otrs.org/download/
you'll see that there are seven download links that serve rpms.
Which one did you pick? I hope you picked the one for Fedora Core
1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file
Hershel Robinson wrote:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget
Steve Hill wrote:
I have found that if I select Today within Calendar, it repaints
the screen with the most recently shown screen, rather than a day
display.
This may be a thinko, since Today means (to me) show me the
calendar for today (only). I went into 3-month mode and moved
ahead
Manish Sharma wrote:
I find my OTRS is not accepting incoming mails by itself. I have
download all my incoming mails manually using “postmasterpop3.pl -f
-d 2”
And each time I run this module I get this error message
Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'SELECT
Mamakwa M. Sefiri wrote:
I am want to do backups the system everyday
I read the manual on how to back and when I run this command line
./backup.pl -d /backup/
I get an error directory:/backup
Did you create /backup? I guess not.
Nils Breunese.
Op 18-mei-2006, om 14:42 heeft Mamakwa M. Sefiri het volgende
geschreven:
I have create a folder /backup under opt/otrs/sripts and it still
gives me the error.
/backup is a folder under /, not under /opt/otrs/scripts, so what
you're trying won't work. Where to you want to backup to? To
Richard Hinkamp wrote:
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail
addresses etc. He wants the ticket number or hook to contain a part
of the queue name. So when someone calls and says I have ticket nr
Mamakwa M. Sefiri wrote:
I am getting funny characters on the emails send to the system.
I have put in $self -{‘DefaultChatset’}; in Config.pm, I thought
the problem will be solved.
It is DefaultCharset and you have to give the variable a value. I
have this set:
Brian Ronk wrote:
After a while away, I finally got back to working on getting OTRS
up and running. Which I do, for the most part. But, I am getting
an error right now for 2 things: SysConfig, and Package Manager
when I click on them in the Admin area. I have it running on
Ubuntu 6.06
Alexander Kardailsky wrote:
Let's try one more time. ;)
Is it possible to configure otrs that I will receive to my email
address all requests that customers send through web form?
You could set up a notification for new tickets?
Nils.
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Alan McKeown wrote:
Have started using OTRS in a limited sort of way as I am still
truggling with some details on set-up.
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your
Jurgen de Wijs wrote:
When an agent has replied to a client with an e-mail message the
ticket becomes locked.
We have set an unlock timeout of 480 minutes (8 hours) so that when
a customer replies to a ticket that is locked it becomes unlocked.
The strange thing is that the ticket gets
Jurgen de Wijs wrote:
When an agent has replied to a client with an e-mail message the
ticket becomes locked.
We have set an unlock timeout of 480 minutes (8 hours) so that when
a customer replies to a ticket that is locked it becomes unlocked.
The strange thing is that the ticket gets
Olivier BATARD wrote:
Could you tell me how I Can use the same email address for several
customer ?
I think that would involve some serious hacking. Why would you be
able to do that?
Nils.
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Olivier BATARD wrote:
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have another solution ?
Kernel/Config/Defaults.pm has
$Self-{CheckEmailAddresses} = 1;
I'd put the following in your
Steve Hill wrote:
When I click on the SysConfig link on the admin menu, I get:
Software error:
Can't locate object method new via package XML::Parser::Lite
at ../..//Kernel/System/XML.pm line 781.
Anyone care to hazard a guess how to fix this??
My guess is that you didn't install all
Jason Loven wrote:
What was the option that changed the character set? I’m getting
emails with funny character codes in them.
Set $Self-{'DefaultCharset'} in Kernel/Config.pm.
Nils Breunese.
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Paul Dale wrote:
That said, I want to retrieve emails that are in the TTS intact with
headers. Optimally the exact message that was fed into the system.
Is that
accessible?
What I'm doing now is using the Kernel::System::Ticket Object, but
as far as
I can see that doesn't have the
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