Re: Error -36 (i/o error, bad media?)

2001-03-01 Thread Pam Lefkowitz

On 3/1/2001 7:37 AM, "Brian Caskey" wrote:

 The computer works great, except for this
 little problem. Looking at the restore options, the snapshots look fine, and
 I can restore files, even from the backups that are generating errors. But
 still, I get this error every morning...and that makes me nervous.

Experience tells me that if Retrospect is saying there's a problem, then
there's a problem. You might try running DiskWarrior on the drive. It
frequently fixes things that Norton doesn't (you don't say what version of
Norton you're using or what version of the OS is running, btw). Of course,
just because the computer is new doesn't mean it's perfect. Sometimes even
new stuff doesn't work (don't even get me started here...).

Also check the PowerDomain control panel to be sure the scsi cards are
configured correctly.

It's also possible that your cables inside the computer aren't connected
perfectly. You might want to reseat the ATA cable to the drive.

Just some thoughts,

Pam



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Re: Recognizing Clients

2001-02-27 Thread Pam Lefkowitz

On 2/27/01 10:12 AM, "Sara M" wrote:

 Since I have
 reconfigured all ip address, I am unable to see all 3 clients machines.  The
 client machines are NT boxes running client version 5.1.  I would like to
 keep the existing back up set if possible.  Any advise or knowledge to
 accomplish is appreciated.

Sara,

I'm not sure if your statement about reconfiguring all the IP addresses is
meant to say that you reconfigured them at the clients or in Retrospect. So,
I have to ask if you forgot the clients (configureclientshighlight client
forget client) and then re-added them again in Retrospect. (sorry for lousy
sentence structure there) That should take care of the visibility.

Pam



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Re: Apple laptop restore

2001-02-27 Thread Pam Lefkowitz

On 2/27/2001 9:19 AM, "Todd Reed" wrote:

 The backup failed as it was restoring the system folder on the powerbook
 with multiple sharing violations - fonts, control strip modules, extensions
 and more fonts. Finally the network failed, I guess because something
 important got overwritten or corrupted on the laptop.

You don't say how you chose to restore but I'm gonna take a guess that you
did a full restore, replacing all contents. What you might have done instead
was to either:

1) Boot the pb from the Retro CD and then do a restore entire disk and
replacing all contents or

2) Install a system folder on the powerbook and rename it "Previous System
Folder". Then do the restore and choose "restore entire disk". When you get
to the point where you choose the volume to restore *to*, use the dropdown
menu to select "replace corresponding files" rather than restore entire
disk. This way, you won't try to write over the system folder while it's in
use.

This is just a quickie on restores, but it's all in detail in the manual.

Hope this helps some,

Pam



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Re: G4s and error 519 - update of the update

2001-02-20 Thread Pam Lefkowitz

On 2/20/2001 6:45 AM, "Nicholas Froome" wrote:

 
 We have 519's like a rash when backing up over a mixed 10/100 network using
 3Com SuperStack 10/100 autoswitching hubs. Backup server is a beige G3 266
 tower with a DDS-2 DAT drive.

Take a look at the autosensing on the Macs. There is an update on the Apple
site that forces either 10 or 100 and doesn't allow the autosensing to
happen. This has cleared up many network issues.

Pam



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How'd this happen?

2001-02-13 Thread Pam Lefkowitz

G'morning all,

I have an odd bird here and, though it probably doesn't make a whole lot of
difference in my backup integrity, it is frustrating and annoying
nonetheless.

I have 7 drives in my local container. When I rewrote my scripts about 6
weeks ago the drives/partitions were in this order: 1,2,3,4,5,6,7. Today
when I open configurevolumes it still lists them that way. However, about a
month after I rescripted (say, end of January) my desktop container now
resolves (in all my scripts) to the following order: 4,5,6,7,1,2,3. Nothing
odd happened here hardware- or software-wise that I can think of. And the
only way I know of to fix this is to ugh rescript again...which I really
really don't want to do if I can avoid it.

Specifics:
G4/450
OS 9.0.4
Retro 4.3

Is this a function of a corrupt Retro.Config error shudder or have I just
missed something incredibly simple?

Thanks,

Pam



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Re: Retrospect 4.3 (Mac) Assertion Check?

2001-02-07 Thread Pam Lefkowitz

Internal consistency check failed:
Assertion check at "elem16.c-438"  [Quit]

This is with version 4.3, and a relaunch of the program has begun the
scripted backup that had been aborted at Midnight due to the above issue.
Does this sound familiar to anyone here?

Hi Mark,

I got an assertion check on a restore a couple weeks ago. Basically, the 
technotes told me to call tech support. :-)

For me, I quit Retrospect, restarted, and tried the restore again. Worked 
just fine. However, my assertion check was a different "elem" number than 
yours. Dantz Tech Support has documentation on what these mean and what 
the cures are. I'd say a call to them is in good order.

Pam


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Re: Purchasing a new system

2001-01-24 Thread Pam Lefkowitz

I've noticed that Ecrix is coming out with
larger tape libraries, Does anyone think that will make it a more viable
solution or is AIT still the way to go?

Hi Tim,

Ecrix has tape libraries (they call them autopacks) already in service. 
And VXA-2 is right around the corner. AIT is a great solution, indeed, 
but I've found that Ecrix's solution is just as good and WAY big less 
expensive.

$.02

Pam


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Re: Purchasing a new system

2001-01-24 Thread Pam Lefkowitz

My boss is really leery of Ecrix, no matter how much I push it. She's 
worried that, should something happen to the company in two years or 
so (since they're the only one doing this kind of tape/drive now), we 
won't have the $$ in our budget to purchase a whole new system. I 
keep working on her. :)

Julia,

I don't buy that argument. What if Sony decides to stop making AIT's? 
Then what? Sony's AIT is just as proprietary as Ecrix's VXA. After all, 
isn't the MacOS proprietary -- now? And DLT was proprietary at the 
beginning too. I look at it like this...somebody has to be the first and 
they're going to work with their proprietary formula until some other 
company decides to pay the licensing or OEM (or whatever they're called 
in hardware) fees. 

Pam


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Re: VXA vexations

2001-01-23 Thread Pam Lefkowitz

 Same SCSI card, same cable,
same tapes (tried several), very similar computer, same OS,
same version of Retrospect; the only thing that seems to be
different is the location of the drive. 

Is it possible that you don't have an up to date ATTO driver installed?

Pam


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Re: Firewire to SCSI converter.

2001-01-19 Thread Pam Lefkowitz

I recently bought a FireREX firewire to SCSI converter in the hopes 
of using my Exabyte 8700 LT (8mm) tape drive with out new iMac.

I've tried just about everything I can to get this to work, but with no luck.

Has anyone set up a similar system, or is this just not going to work?

Hi Jeff,

I don't have experience with the Exabyte. What I can tell you, though, is 
that if it is anything like the Ecrix external adapter (they now have 
their FW on the inside of the box so there's no need for the converter to 
hang around) there is a pinout on the inside of the case that needs to be 
jumpered in order to work with the adapter. To maintain UL certification, 
this is something that must be done by one of their in-house techs. You 
might give the exabyte folks a call and see if there's a way to jumper 
their boards. 

Hope this helps some,

Pam


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Re: turning windows client on/off via script

2000-11-26 Thread Pam Lefkowitz

The users generally know when the backups are coming, but they don't
always remember. I'd like to give them a way to automatically script
turning the Retrospect client off at the beginning of an experiment, and
to turn it back on at the end (or, more likely, at the next reboot).

It is possible to go to the Win clientAccess and name these files as 
private. That way they won't get accessed.

hth,

Pam


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Re: turning windows client on/off via script

2000-11-26 Thread Pam Lefkowitz

I'd like to give them a way to automatically script
turning the Retrospect client off at the beginning of an experiment, and
to turn it back on at the end (or, more likely, at the next reboot).

The issue is probably the performance hit when the backup is running, 
rather than simultaneous access to the files.

Ah, then I have two ideas if this is the case.

1) Give the user priority in the client. This may give enough bandwidth 
to the client while still getting backed up. Or maybe...

2) Make a separate backup server script for those data gathering 
machines. This way, they'll get a warning that the backup is about to 
start. The user can answer with "ok" or they can answer with a delay till 
x time (or for x minutes...I can't recall which it says). This way 
they'll have the option of delaying the backup till their machine is free.

Would that work better for you?

Pam


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Re: G4s and error 519

2000-11-24 Thread Pam Lefkowitz

So Retrospect reports errors that it finds in the network setup that 
doesn't affect ANYTHING else? If these errors existed then why does 
nothing else complain? 

Yet.

I copy large files from one machine to another, but that never fails 

Yet.

 If it is a SCSI problem, then shouldn't 
Retrospect report it as such?


I've not found 519's to be SCSI issues. They are network issues. And 
almost always hardware. If you're experiencing 519's on multiple servers 
then I'd take a hard look at the infrastructure in place. Somewhere there 
is a "frayed" cable or a port/switch/router/hub that's either failing or 
getting ready to fail.

Backup software should the most reliable software in use on the 
network, yet Retrospect is the only software that consistently fails 
to do what it is supposed to. 

This *is* the most reliable software in use on your network. And, in 
addition, it is probably the most useful network assessment tool you have 
as well. If Retrospect is telling you that you have a network 
problem...you do (or will) indeed have a network problem. Consider 
looking at it as more than just backup
software...consider looking at it as a diagnostic tool. Better than any 
other tool out there for finding hardware problems.

I like Retrospect and simply want it to 
run correctly and of course reliably.

It does run correctly and it does run reliably. Dantz just doesn't market 
all its features apparently. Wouldn't it be odd for them to put this out 
as a networking tool that does backup too? Better that it does the 
backups right and gives you the value add of being a kickin' proactive 
diagnostic as well. It's all in how you view it. :-) 

Besides, if you use this added value to your advantage and find the 
failing segment before it fails you will be a hero, get a raise, get a 
promotion, a nice Christmas bonus, maybe conquer the world. OK, I got a 
little carried away...maybe you won't get a promotion.

Pam


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Re: restoring windows 2000 registry?

2000-10-28 Thread Pam Lefkowitz

Is there a way to do restore a client's Win2K registry from Retro 4.2 Mac?
Client has 5.1.5 on it.

Andrew,

Is there any chance at all that you used Dantz' Registry Backup Manager? 

Pam


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Re: Backup renders ASIP server mute, deaf

2000-10-17 Thread Pam Lefkowitz

Thanks for your reply. Why yes, I did order this G4 this summer. I'm 
forgetting what "MP" stands for, though. At any rate, I'm curious as to 
what the "known issues" you refer to are. I did read the Apple TIL #25147 
on the Ethernet Update 1.0, which describes symptoms not quite like mine:


Andrew,

MP = Multiprocessor

This is a newer issue than what the ether update addressed. There were a 
bunch (in round numbers) of postings on this at macfixit and I believe 
there's a TIL on it too that states that there isn't a fix for it yet but 
they're working on it. sigh I'd have to hit the web to get you more 
details but time doesn't allow it right at this moment (feel free to 
search though g). It's happening with Summer 2000 iMacs too as I recall.

I can't try moving the backup drive at this time; the G4 has no SCSI card, 
and I have no other machine available, but I will hope to give this a try 
eventually.


Ah, so I see weekend work in the making...hostile takeover of some 
unsuspecting users' machine. heh.

Pam


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Re: Feature suggestion: missing member notification

2000-10-10 Thread Pam Lefkowitz

What I'd suggest that if someone is restoring, 
there should be a few alerts (or at least a couple of BLINK type 
messages) that it could be incomplete. Also, it would be useful if it 
could be indicated in the backup set list some sort of incomplete 
icon for a missing set, plus a text message.

Owen,

I understand your frustration here but it seems that you're asking 
software developers to include notifications or "backdoors" or whatever 
you want to call it to cover every possible situation that a user might 
run in to. Plainly put, you're asking that this developer put in a 
"feature" that will tell you if someone's been tinkering around in your 
machine. 

Frankly, that's what security software is for. In fact, Retrospect 
already has a security feature for access to backup sets so that 
co-tinkering can be avoided. Developers cannot possibly be held 
accountable for multiple admins/users/tinkerers working on one computer. 
Maybe that other person was trying to help you and when he/she couldn't 
find the needed tape, marked the member missing thinking they were doing 
the right thing (or maybe not, I dunno). 

I guess what I'm saying is that responsibility for what happens on my 
computer lies with me. If someone else is getting into my important files 
then it is my responsibility to secure the sytem from prying eyes or to 
train that person in my methods of 
backup/filing/restoring/working/whatever. It is not the responsibility of 
a company like Dantz to let me know that someone's been mucking around 
with my software. 

Sorry for the rant,

Pam


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ok, what's going on here?

2000-10-03 Thread Pam Lefkowitz

Leave it to a computer to make us feel humble. I know I must be missing 
something really simple here but I've got a problem that's got me stumped.

Before calling it quits for the day I switch my location manager from my 
dial-up set to my Retrospect set. Location Manager being what it 
is...sometimes the configuration doesn't switch well and I need to 
restart (it seems to be related to how long I've been connected on the 
dial-up but that's another issue altogether). I launch Retrospect and go 
to configureclients to make sure all is well for the evening's backups. 

Now, here's the problem. For the past few days my clients are seen just 
fine when I manually check them. However, when I sit down at my computer 
in the morning I see that my Windows client is getting a -1028 error 
during the scripted backup. As soon as I see this, I launch Retrospect 
and do a run script and all goes swimmingly. Now, the Windows box isn't 
touched from the time I manually check it in the evening to the time I 
re-run the script in the morning. This worked just fine until recently. 
Nothing in my setup has changed at all except that I've put an Ecrix 
drive into the mix. But I can't see any reason why a new backup device 
would impact the client's ability to be seen during an unattended script. 
This only happens on the Windows client and it only happens on the 
unattended backup and there are no other errors. Manually checking it or 
doing an immediate run script are just fine.

It's driving me mad (not a far drive, btw). Anything short of tossing out 
my Retro.Config file would be appreciated. 

Thanks,

Pam


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Re: Windows 2000 Clients

2000-09-26 Thread Pam Lefkowitz

After the client reboots, it suddenly doesn't work, unless i stopstart
the Retrospect Client service on the 2000 machine after it boots.

Hi Martjin,

It sounds like you're backing up via static IP addresses but the clients 
are running on DHCP. Therefore, when they reboot they'll have a new IP 
address and Retrospect won't find them. You might want to check to make 
sure you're using Subnet Broadcast or Multicast so that the clients will 
automagically be found after the next reboot.

Hope this helps,

Pam


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Re: Client not visible

2000-09-14 Thread Pam Lefkowitz

I'm experiencing similar behavior between an PowerMac G3 (platinum) server
and a G4 client.  
snip

Any fresh ideas out there?

Hiya Phil,

Have you installed the ethernet update (and maybe the firmware update) 
for the G4? 

Pam


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Re: backup strategy

2000-08-15 Thread Pam Lefkowitz

Maybe I don't need five storagesets? I've read somewhere one will do... I
use VXA 170 meter tapes. What am I missing??

thanx,

/ jakob


Jacob,

First I want to suggest that a lot of your frustration can be diminished 
by having another go at reading the manual cover to cover (personally, I 
did it with highlighter and sticky notes in hand). I'd be willing to bet 
this will reduce your frustration level. This manual is not just an 
educational experience...it's an adventure. These guys are just warped 
enough...er, have a wry enough sense of humor to make the manual a 
not-so-dry read. It speaks to the end-user, rather than to the engineers. 
:-)

That said, in order to decide how to best design your backup strategy, 
you will want to decide a few things:
1) the purpose for backing up
2) how much data can you afford to lose
3) how much change in data occurs each day/week/period
4) how many times per week/month can you rotate backup sets offsite
5) your budget for tapes (taking into account how much your budget would 
be effected to completely rebuild a system from scratch vs restoring from 
backup)
6) can/will any data be archived off the client workstations periodically 
(for instance, archiving a completed project for posterity) to CD.

Once you've figured out your purpose in backing up and decided how much 
data you can afford to lose, then you can sit down with a calendar and 
decide how to design your strategy. I've found that the examples in the 
manual are perfect for most situations. One of the strategies may be 
right for you.

We can't really tell you how many tapes to buy or how to design your 
system. What we can do is tell you what's been successful for us. For my 
clients I've found it best to run one full backup before making any final 
decisions. This gives me a starting point. Once I know how much initial 
tape space will be taken up, I can work from there on a tape budget. It 
will also give me a good idea of how long a full backup will take. 
Remember that because of the way Retrospect handles duplicates, you 
shouldn't need as many tapes or as much time as you may initially think. 
One full run on a fresh tape(s) will help you to gauge your needs better.

IMO, backing up is more than "how many tapes do I need to buy to fit all 
my data on a full backup". It is a strategy. 

Hope this helps,

Pam

Pam Lefkowitz, President Consulting
Core Computing Technologies, Inc. Disaster Recovery
848 Dodge Ave., Suite 254Network Management
Evanston, IL 60202   Project Management
voice:847/675-3513Solutions
fax: 847/675-3564  Training
email: [EMAIL PROTECTED]Service
http://www.corecomputing.com

Apple Product Professional
Member, Apple Solution Experts
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Certified Female Business Enterprise - Cook County
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Re: Force a backup

2000-08-03 Thread Pam Lefkowitz

 Don't want to 
start over and re-backup the entire disk, nor start a new set just to 
grab this file, but I'm stumped.


Well, you could always add a character to the end of the name. RS should 
see a change in it and back it up.

Pam


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Re: arrgh 519 error

2000-06-19 Thread Pam Lefkowitz

it doesn't appear to be a network problem at all.
when i created a backupset on the hard drive i could backup a fast G4 
no problemo
its only when i backup to a tape backupset...

Lindsay,

Since you mentioned that the tape drive is new and that backing up to a 
file on the G4 is working ok, I'm thinking that something is amiss in the 
SCSI voodoo department. Just 'cuz it's new, doesn't mean it works. ;-\ 
Have you tried a new or different cable?  Hooking the tape drive up to a 
different Mac? A different tape drive? Any and all of these things can 
lead you to an answer: cable, tape drive, scsi card, logic board even.

Just a thought,

Pam

Pam Lefkowitz, President Consulting
Core Computing Technologies, Inc. Disaster Recovery
848 Dodge Ave., Suite 254Network Management
Evanston, IL 60202   Project Management
voice:847/675-3513Solutions
fax: 847/675-3564  Training
email: [EMAIL PROTECTED]Service

Apple Product Professional
Member, Apple Solution Experts
Certified Dantz Development Partner
Certified Female Business Enterprise - City of Chicago
Certified Female Business Enterprise - Cook County
Certified Female Business Enterprise - State of Illinois
Certified Vendor, Chicago Public Schools



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Re: restore older files only?

2000-06-19 Thread Pam Lefkowitz

 I want to back up the G3's and restore the files onto the G4's, but I
 don't want to overwrite newer items with older items. (especially things
 like "Finder" and "System").
 
 Is there a way I can prevent Retro overwriting corresponding items that
 have a newer mod date?

Don't know if this'll be useful for your situation, but it works for me. 
I use two tools to do this: Retrospect and Conflict Catcher.

1) Restore the G3 "stuff" to a folder on the new drive. Rename the G3's 
system folder to "Previous System Folder" (or something of your own 
choosing). You can pick and choose what to restore but that could make 
the process take longer than necessary, imho.

2) Install Conflict Catcher

3) Have CC8 do your system merge. It's really quite cool and is much 
swifter than comparing system folders file by file.

4) File away anything else you might want from the restored folder and 
toss the rest.

hth,

Pam

Pam Lefkowitz, President Consulting
Core Computing Technologies, Inc. Disaster Recovery
848 Dodge Ave., Suite 254Network Management
Evanston, IL 60202   Project Management
voice:847/675-3513Solutions
fax: 847/675-3564  Training
email: [EMAIL PROTECTED]Service

Apple Product Professional
Member, Apple Solution Experts
Certified Dantz Development Partner
Certified Female Business Enterprise - City of Chicago
Certified Female Business Enterprise - Cook County
Certified Female Business Enterprise - State of Illinois
Certified Vendor, Chicago Public Schools



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Re: Backup Device Comaprison

2000-03-23 Thread Pam Lefkowitz

I am looking for a web site or other source of information that has a 
comparison of the various backup devices, their pros  cons, costs, etc.  
There is some helpful information on the Dantz website, but I was looking 
for more device specific information.

Len,

Macintouch had a nice "extra" on it a while back on this. Steve Cohn did 
the report and it can be found at 
http://www.macintouch.com/hicapbackup.html. It has graphs and cost/MB 
stats. I don't know how reliable these figures are, but they didn't seem 
out of line to me. If, for some reason, it isn't there anymore, I've got 
the page archived here and can send it to you.

HTH,

Pam

Pam Lefkowitz, President Consulting
Core Computing Technologies, Inc. Disaster Recovery
848 Dodge Ave., Suite 254Network Management
Evanston, IL 60202   Project Management
voice:847/675-3513Solutions
fax: 847/675-3564  Training
email: [EMAIL PROTECTED]Service

Apple Product Professional
Member, Apple Solution Experts
Certified Dantz Development Partner
Certified Female Business Enterprise - City of Chicago
Certified Female Business Enterprise - Cook County
Certified Female Business Enterprise - State of Illinois
Certified Vendor, Chicago Public Schools



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