Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 1:53 AM, deoren wrote: On 3/9/2018 1:48 AM, Rainer Gerhards wrote: 2018-03-09 8:35 GMT+01:00 deoren : On 3/9/2018 1:24 AM, Rainer Gerhards wrote: 2018-03-09 8:21 GMT+01:00 deoren : On

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/10/2018 5:53 PM, David Lang wrote: On Fri, 9 Mar 2018, Rainer Gerhards wrote: 1) switch forum to read-only 2) mention github as issue tracker (email integration is great) 3) try this e.g. for 3 month If it works out - great. If not, move on to something else. New users will probably not

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Fri, 9 Mar 2018, Rainer Gerhards wrote: 1) switch forum to read-only 2) mention github as issue tracker (email integration is great) 3) try this e.g. for 3 month If it works out - great. If not, move on to something else. New users will probably not even notice that we are trying out

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 3:10 AM, Rainer Gerhards wrote: So how about this? - do not mention forum any longer - say "github is for questions" - say "SE is experimentally for questions, but less likely to draw answers from team" - keep "mailing list is great to ask questions" update this in doc, site etc.

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-03-09 9:23 GMT+01:00 deoren : > On 3/9/2018 1:53 AM, deoren wrote: >> >> On 3/9/2018 1:48 AM, Rainer Gerhards wrote: > > >>> IMO its not the right thing to send it to the list. Whoever is >>> interested in those questions can subscribe. Actually

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 1:53 AM, deoren wrote: On 3/9/2018 1:48 AM, Rainer Gerhards wrote: IMO its not the right thing to send it to the list. Whoever is interested in those questions can subscribe. Actually I am for quite a while. Ah OK, I'm glad to hear I'm wrong. I'll look into subscribing to

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 1:48 AM, Rainer Gerhards wrote: 2018-03-09 8:35 GMT+01:00 deoren : On 3/9/2018 1:24 AM, Rainer Gerhards wrote: 2018-03-09 8:21 GMT+01:00 deoren : On 3/9/2018 1:17 AM, Rainer Gerhards

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-03-09 8:35 GMT+01:00 deoren : > On 3/9/2018 1:24 AM, Rainer Gerhards wrote: >> >> 2018-03-09 8:21 GMT+01:00 deoren >> : >>> >>> On 3/9/2018 1:17 AM, Rainer Gerhards wrote: 2018-03-09

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 1:24 AM, Rainer Gerhards wrote: 2018-03-09 8:21 GMT+01:00 deoren : On 3/9/2018 1:17 AM, Rainer Gerhards wrote: 2018-03-09 4:06 GMT+01:00 David Lang : I would like to replace the existing forum with something that

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-03-09 8:21 GMT+01:00 deoren : > On 3/9/2018 1:17 AM, Rainer Gerhards wrote: >> >> 2018-03-09 4:06 GMT+01:00 David Lang : > > >>> I would like to replace the existing forum with something that ties in to >>> the mailing lists

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/9/2018 1:17 AM, Rainer Gerhards wrote: 2018-03-09 4:06 GMT+01:00 David Lang : I would like to replace the existing forum with something that ties in to the mailing lists (and/or retire the forum entirely if setting something up that can integrate is too much work) But I'm

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

gt; To: rsyslog-users <rsyslog@lists.adiscon.com> >> Subject: Re: [rsyslog] POLL (informal): What are your thoughts regarding >> current and potential rsyslog support channels? >> >> 2018-03-08 7:24 GMT+01:00 deoren >> <rsyslog-users-lists.adiscon@whyaskwh

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Thu, 8 Mar 2018, Rainer Gerhards wrote: Date: Thu, 8 Mar 2018 07:58:49 +0100 From: Rainer Gerhards <rgerha...@hq.adiscon.com> Reply-To: rsyslog-users <rsyslog@lists.adiscon.com> To: rsyslog-users <rsyslog@lists.adiscon.com> Subject: Re: [rsyslog] POLL (informal): What

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-03-08 16:15 GMT+01:00 deoren : > On 3/8/2018 12:58 AM, Rainer Gerhards wrote: >> >> 2018-03-08 7:24 GMT+01:00 deoren >> : >>> >>> On 2/6/2018 1:56 PM, David Lang wrote: >>> >>> Resurrecting this

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 3/8/2018 12:58 AM, Rainer Gerhards wrote: 2018-03-08 7:24 GMT+01:00 deoren : On 2/6/2018 1:56 PM, David Lang wrote: Resurrecting this thread. Any further thoughts regarding retiring the forums? Are we at a point where the rsyslog team would

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-03-08 7:24 GMT+01:00 deoren : > On 2/6/2018 1:56 PM, David Lang wrote: > > Resurrecting this thread. > > Any further thoughts regarding retiring the forums? Are we at a point where > the rsyslog team would feel comfortable deprecating the forum

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 2/6/2018 1:56 PM, David Lang wrote: On Tue, 6 Feb 2018, Simon Lundström wrote: My only negative experience of the rsyslog unpaid community support is github issues where I've submitted and they weren't answered and/or the responses stopped coming after a while. I know that the Github

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 2/5/2018 4:46 AM, Simon Lundström wrote: That's great! I was trying to make a point, but failed apparently, that the docs that the original poster thinks are unclear which creates frequently asked questions should be updated, not a FAQ article. Though some questions have no natural place

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 2/4/2018 10:46 PM, David Lang wrote: * Forums are shut down and visitors are directed to Stack Exchange/Overflow/whatever instead. It would appear there is already solid participation there for questions tagged with rsyslog: https://stackoverflow.com/questions/tagged/rsyslog This is

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Tue, 6 Feb 2018, Simon Lundström wrote: My only negative experience of the rsyslog unpaid community support is github issues where I've submitted and they weren't answered and/or the responses stopped coming after a while. I know that the Github interface is not great for communication

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-02-06 10:50 GMT+01:00 Simon Lundström : > On Mon, 2018-02-05 at 10:45:07 -0800, David Lang wrote: >> >> On Mon, 5 Feb 2018, Simon Lundström wrote: >> >>> On Fri, 2018-02-02 at 22:57:29 -0600, deoren wrote: On 2/2/2018 5:41 AM, Simon Lundström wrote: […] >

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

being late to the discussion, sorry been tied up by tons of other work... Maintainer hat on - let me say what I find useful for the project, based on past couple of years and what I see re questions. - current forum - outdated, would love to get rid of it If so, I'd put it in "read-only" mode,

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

2018-02-05 11:56 GMT+01:00 Simon Lundström : > On Sun, 2018-02-04 at 20:50:41 -0800, David Lang wrote: >>> To get fewer questions asked (over and over again) having someone which >>> compiles the most often asked areas/questions and documents them where it's >>> relevant. Since this

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Sun, 2018-02-04 at 20:50:41 -0800, David Lang wrote: On Fri, 2 Feb 2018, Simon Lundström wrote: I like mailinglists and IRC but the most important for me is that the questions are answered, be it by employees or the community, and that the aim is to leave no questions unanswered. IM (such

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Fri, 2018-02-02 at 22:57:29 -0600, deoren wrote: On 2/2/2018 5:41 AM, Simon Lundström wrote: […] ... and that the aim is to leave no questions unanswered. Also important, but this will definitely require an infusion into the user base of people willing to invest the time. It may also

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Thu, 1 Feb 2018, deoren wrote: Hi, ## Forum support requests ## I'd like to kick start some discussion around ways that we may better support users seeking help, not those who are reporting bugs (perceived or genuine). In particular, I have

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On Fri, 2 Feb 2018, Simon Lundström wrote: I like mailinglists and IRC but the most important for me is that the questions are answered, be it by employees or the community, and that the aim is to leave no questions unanswered. IM (such as IRC) is not well suited for replies which might take

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

On 2/2/2018 5:41 AM, Simon Lundström wrote: Thank you for your feedback! > I like mailinglists and IRC but the most important for me is that the > questions are answered, be it by employees or the community I completely agree with this. Seeing how spread out the current community is between

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

I like mailinglists and IRC but the most important for me is that the questions are answered, be it by employees or the community, and that the aim is to leave no questions unanswered. IM (such as IRC) is not well suited for replies which might take days but rather for quick yes/no questions.

Re: [rsyslog] POLL (informal): What are your thoughts regarding current and potential rsyslog support channels?

folks, I applaud that mail from Deoren. I tried to voice my opinion properly, but didn't manage today. Will do tomorrow. I also appreciate all comments. We are currently working on getting this project up onto the rsyslog.com main site - hope to see it there soon. Just wanted to let you know