Yes, it's a bit like putting the cart before the horse.
Every Queue we have has a CF called 'SubCategory', each with it's own
values. Whenever tickets are listed, I would like to see the value of
this CF. The fact that it has the same name may be what makes this
work, since most code I've see
Well, I'm trying to install rt-3.6.6 on a new SuSE server (SLES 10, SP1) and
having trouble with this perl module :/
Here's the output I see in cpan:
Test Summary Report
---
t/afm.t (Wstat: 0 Tests: 1 Failed: 1)
Failed test: 1
Parse errors: Bad plan. You planned 0 tests bu
Alle,
We've recently done a fresh install of RT3.6.6 on a RHEL5 box. I've
installed Jim Meyer's LdapUserLocalOverlay to
../local/lib/RT/User_Local.pm and added the LdapSiteConfigSettings to
RT_SiteConfig.pm. I've stopped the server, cleared the Mason cache and
restarted the server. Whe
Kieth,
Do they have the "OwnTicket" right for that queue?
Kenn
LBNL
On 2/22/2008 11:45 AM, Keith Edmunds wrote:
> Any suggestions that could help with this? I had one off-list suggestion
> to make sure that the user logged out/in after the permission change,
> which was being done.
>
>
Yep, read through that and
http://wiki.bestpractical.com/view/AutoRedirectToSelfService
I was wondering if anyone was using them and how the experience worked
for users. The other thought I had was using the one you suggested,
making the Self Service the default (not sure how yet), and then
Any suggestions that could help with this? I had one off-list suggestion
to make sure that the user logged out/in after the permission change,
which was being done.
Thanks,
Keith
> RT 3.6.1
>
> We have four users on this system. In "10 newest unowned tickets", one
> user has the ticket number as
On 2/22/2008 12:41 PM, Steve Cochran wrote:
> Has anyone setup RT this way so that privileged users still get the
> self-service interface?
http://wiki.bestpractical.com/view/BasicVsAdvancedInterface
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
==
We've rolled out RT very successfully to our Customer Service
department, and am interested in using it for some other needs.
The problem is that some users who will need to be privileged to have
tickets assigned to them should be using the self-service interface.
They can reply to tickets
Doesn't this happen by default? The users list doesn't show
unprivlidged users, but anyone that sends in an email has a user
record automatically created.
On Feb 20, 2008, at 3:38 PM, Kenneth Crocker wrote:
> To all,
>
>
> We use LDAP for authorizing any access to RT. In fact, we do no
Is there any way to alter the order of the
classes in the "Quick search" default view pane?
We currently have a large number of classes, and
it'd help a lot if they would be ordered.
Best of regards,
Ricardo Oliveira
--
Ricardo Manuel Oliveira
Eurotux Informática, SA
Tel: +351 253257395 // +351
Ok I fumbled around a bit and came with a code in User_Local.pm that looks like
this:
foreach my $key (sort(keys(%args))) {
next unless $args{$key};
my $method = "Set$key";
# $self->$method($args{$key});
my $power_user = RT
We've just installed RTx::Statistics, and I'm having trouble with the
graphs. If one refreshes the page, the graph "works", but the first
time the link is clicked, it's empty (which is to say, a graph is
rendered without any data points).
I'm sure this is a simple caching thing I've overloo
LOL!! Thanks Mike, you're the best. Massive help, and much appreciated :)
Greg Evans
Internet Support
Hood Canal Communications
(360) 898-2481 ext.212
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Friday, February 22, 2008 8:39 AM
To: Greg Evans
Cc: RT Users
Su
Mike Peachey wrote:
> Greg Evans wrote:
>> Quick reply,
>>
>> Wenat and looked at the overlay and I think it may be overkill for my uses,
>> but do you know if these are still valid, as they at least *appear* to do
>> exactly what I need:
>>
>> http://wiki.bestpractical.com/view/AutoCreateFromExter
Greg Evans wrote:
> Quick reply,
>
> Wenat and looked at the overlay and I think it may be overkill for my uses,
> but do you know if these are still valid, as they at least *appear* to do
> exactly what I need:
>
> http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo
>
> http://wik
Greg Evans wrote:
> Mike,
>
> Thanks, that helps a lot and I can refer to the LDAP threads as well for
> that info. I guess my question in return then is thus:
>
> Since (at least at present) we want to have our users account information in
> RT, but we don't want them to actually be able to acce
Hi all
I need a scrip (or scrips) that will do the following:
When a ticket in queue AAA or BBB reaches its final priority, move it to
queue HHH and send an email to [EMAIL PROTECTED] (or a specified RT group)
with a subject 'Ticket Escalated: '
Ideally I want to run this with rt-crontool.
ROBERT David wrote:
> Ahem...
> Sorry if I seem to be rather thickheaded but...
> Where do you want me to put those lines of code? In my User_Local.pm?
>
>> You can get around it by doing something like this which is to create an
>> RT::SystemUser object, and then load the user inside it.
>>
>>
You will need to set up a new scrip in the web UI using a user defined
action.
Condition: On create
Action: user defined
Template: Global template: Blank
Stage: TransactionCreate
I've looked into implementing this, but I haven't moved on it. When you
get it working, perhaps you could add it to
On Feb 22, 2008, at 12:13 AM, Alex Moura wrote:
> Hello,
>
> I've noticed that the latest RT versions are 'falling behind' in
> brazilian portuguese translations and I'd like to contribute with
> the translation effort, but couldn't easily find any information
> about on how to do it. I'd l
All,
I run an external perl script as a weekly cronjob to synchronize LDAP
updates with our Users in RT. It uses the RT libraries so that I can
get access to RT variables and methods and log. Everything works fine
until I try to update the record, at that point it fails.
I don't think it's a
ROBERT David wrote:
> Mike,
>
> I changed my User_Local.pm the way you advised. For fields not needing any
> change, I get lines like this
> [Fri Feb 22 11:03:44 2008] [debug]: SetAddress1 Failed. Ceci est déjà la
> valeur actuelle (/opt/rt3/lib/RT/User_Local.pm:614) (french for "This is
> alre
Mike,
I changed my User_Local.pm the way you advised. For fields not needing any
change, I get lines like this
[Fri Feb 22 11:03:44 2008] [debug]: SetAddress1 Failed. Ceci est déjà la valeur
actuelle (/opt/rt3/lib/RT/User_Local.pm:614) (french for "This is already
current value")
But when it c
Hi All
The RT mailing list archives seem a bit silent on this one. I need
SelfService tickets to be accessed over HTTP but engineers must login with
HTTPS. So I have enabled both HTTP and HTTPS on apache for my RT server.
By correctly setting the WebBaseURL in RT_SiteConfig.pm to http or https
On Fri, Feb 22, 2008 at 12:13:39AM -0500, Alex Moura wrote:
> Hello,
>
> I've noticed that the latest RT versions are 'falling behind' in brazilian
> portuguese translations and I'd like to contribute with the translation
> effort, but couldn't easily find any information about on how to do it. I'
Greg Evans wrote:
> Hello,
>
> Not sure if this made it to the list last time, so I am resending, I
> apologize in advance if it already got to many of you and it is a duplicate.
> We may have been/are having email server issues, so if this is now a
> triplicate, I offer my sincere apologies.
>
>
Hey I just remembered having had the problem on one of our tickets too
in 3.6.3. The history in RT was kind of cut off. But the transactions
were still in the database. After updating Text::Quoted like mentioned
by Jesse it works now. Thanks to Ruslan for the update. ;)
Kenneth Crocker schrieb:
On Thu, Feb 21, 2008 at 08:46:06PM -0300, Alex Moura wrote:
> Greetings,
>
> For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout
> only 10 tickets, it locks the sessions and gives a timeout error
> message in the Apache 1.3.x log:
>
>
On Thu, Feb 21, 2008 at 12:22:19PM -0500, Mathew Snyder wrote:
> Thanks all. I moved Quoted.pm out of that directory and all of the
> transactions
> reappeared.
>
Latest release should theoritically solve this problem.
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