ine 9
>
> Raymond
>
> -Oorspronkelijk bericht-
> Van: Christian Loos [mailto:cl...@netcologne.de]
> Verzonden: vrijdag 9 september 2016 13:18
> Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
> Onderwerp: Re: Outgoing HTML mail part 2
>
> Hi,
>
> y
Hi,
you must add a blank line after the "Content-Type" line to separate
headers from body.
See also
https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates
Chris
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
*
Am 01.09.2016 um 20:15 schrieb Alex Hall:
> I'm either missing something very obvious, or the Debian package for RT
> isn't working correctly. Installing with the latest source, though, was
> a nightmare.
First of all, read the docs. Especially the Debian docs, as installing
RT as a Debian
wnerObj->EmailAddress,
customeremail => $Ticket->RequestorAddresses,
ticketsubject => $Ticket->Subject,
);
}
Am 22.06.2016 um 13:00 schrieb Christian Loos:
> OK, I now see the problem.
>
> Try this:
>
> https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/Qu
Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - ki...@umbc.edu <mailto:ki...@umbc.edu>
>
>> On Jun 22,
Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
> Nice idea, but is $m available in RT templates (never tried) ?
You are right, you must replace line
my $query_string = $m->comp('/Elements/QueryString',
with
my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
Chris
> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)}
I would use the /Elements/QueryString RT component here, which will do
all the funny URI encoding and parameter
Hi,
you see this [1] bug which will be fixed with RT 4.4.1.
Chris
[1] https://github.com/bestpractical/rt/commit/20a9c09
Am 16.06.2016 um 11:14 schrieb Eierschmalz, Bernhard:
> I updated my environment from RT 4.2.11 to RT 4.4.0
>
> I’m using RT 4.4.0 on PostgreSQL 9.3
>
>
>
> since this
Am 10.06.2016 um 12:02 schrieb Robert Waldner:
> Hi,
>
> I'm trying to get rid of old crud (deleted and rejected tickets, mostly
> spam) in our RT-DB, and so use rt-shredder. Which seems to work fine,
> but is so slow that my best estimate for it to finish wiping ~80k
> tickets is "upwards of 6
Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> We need to give our users the possibility of receiving large files (say
>> 10MB)
>
> Knowing the attachment size limit all email services impose, we thought
> there should be a way to tell RT to replace large attachments with a
> download
> link when
Am 01.06.2016 um 11:53 schrieb Vegard Vesterheim:
> I tried to register a new User Custom Field, naming the Field
> 'PreferEditDisplay', and allowing two values for the field: 'Edit' or
> 'Display'. I have registered the value 'Edit' for a specific user for
> this Custom Field, but I am not able
Am 25.04.2016 um 08:46 schrieb David Schmidt:
> Another path that looks weird to me is:
>
> "local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
>
> shouldnt that be
>
> "local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once"
Arg ... I missed this, this must be
Am 23.04.2016 um 10:25 schrieb David Schmidt:
> On a sidenote (and without intention to blame you for anything) RT
> development is horrible to debug. :)
You should see in your logs a message like 'function TicketPreview not
defined' ...
> $ cat local/lib/rt/Ticket_Local.pm
because the correct
Hi Stefan,
there is an extension for this:
https://github.com/bestpractical/rt-extension-customfield-hideemptyvalues
Chris
Am 23.03.2016 um 14:59 schrieb Stefan Krüger:
> We have some custom fields which are defined as Type Select one value
> (Software is installed, just yes/no).
>
>
>
> Is
Hi,
if you use mod_perl, then the docs have the answer:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
Chris
Am 11.02.2016 um 18:45 schrieb Satyajeet Singh:
> Hi All,
>
> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields
> entered by non root
Hi,
the docs says for $WebBaseURL "Usually you don't want to set these
options" [1].
Remove $WebBaseURL config and set $WebDomain to 'mysite.com' and
everything should be fine.
If you use SSL, remember to also set $WebPort to 443.
Chris
[1]
I think the reason for your problems are your wrong upgrade steps.
You missed to read this:
https://www.bestpractical.com/docs/rt/4.2/UPGRADING.mysql.html
You have to upgrade to 3.7.87, then run the queries from
upgrade-mysql-schema.pl, and then upgrade to 4.2.12.
Chris
Am 15.02.2016 um 18:08
Hi,
it's actually in the documentation:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx
Best is to switch from mod_perl to mod_fastcgi.
Also have a look here:
https://www.bestpractical.com/docs/rt/4.2/customizing/timezones_in_charts.html
Chris
Am 01.02.2016 um
Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves:
> Hi Chris,
>
> Thanks for this. I noticed that your service unit file does not include
> any mention of a dependency on mysql or postgresql; something that was
> recently added to the init script exactly for systemd compatibility.
> Do you know
Hi Dominic,
I noticed that you still use an init script for your rt4-fcgi Debian
package in jessie. I've created a systemd service unit file [1], which
works fine for me. Maybe you can update your package with this one.
Chris
[1] https://gist.github.com/cloos/abbadf961558bb9cdc7e
Am 08.12.2015 um 08:01 schrieb Woody - Wild Thing Safaris:
> Hi all,
>
> I was sure this would have come up somewhere but i can't make a search
> produce any results. This also tells me that it's most likely my error
> if no-one else has the problem
>
> Mails to "AdminCC" are sent as a BCC, but
Am 08.12.2015 um 09:21 schrieb Woody - Wild Thing Safaris:
> Thanks for your swift response Chris - thought it must be my config.
> In a similar vein, should i set FriendlyFromLine too to maintain RFC
> compliance?
>
> w.
Setting $FriendlyFromLine isn't necessary because the outgoing mail will
Hi Chris,
won't help you now but RT 4.4.0 will support this if you set
$PreferDateTimeFormatNatural to 1:
https://github.com/bestpractical/rt/commit/4836a20
If you really need this in RT 4.2 you can try applying these commits:
https://github.com/bestpractical/rt/commit/f446755
Hi Brent,
you should give Callbacks [1] a chance.
We use this for years. Minor (4.2.11 > 4.2.12) version updates are done
without any modification. Sometimes even major (4.2.12 > 4.4.0) updates
can be make without changing a callback file.
Chris
[1]
Hi,
we have over 30 tickets and process 8 tickets a year.
We currently use a single VM for our RT (Webserver and Database on the
same Machine).
And our RT is still really fast.
Thanks to the BPS developers.
Chris
Am 04.11.2015 um 22:23 schrieb Albert Shih:
> Hi everyone,
>
> I would
Hi,
I think you should add
Set( $AutoCreateNonExternalUsers, 1 );
See
https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118
Chris
Am 04.11.2015 um 17:30 schrieb Peter Viskup:
> Dear all,
> would like to ask you for an expert view on our issue.
>
OK, then remember this, once you will upgrade to RT 4.4, because this
version will support [1] searches like
Status = '__active__'
Chris
[1] https://github.com/bestpractical/rt/commit/20f3268
Am 29.10.2015 um 15:39 schrieb markus.wildb...@magna.com:
> Hi Christian!
>
> Thanks a lot for your
Am 27.10.2015 um 16:57 schrieb Asif Iqbal:
> anyone added a logic to not auto assign the ticket if it is created
> during holiday or weekends?
>
> We are using Lifecycles to implement Due date based on business hours
> using the SLA extension. But not sure how auto assign can take advantage
> of
Am 26.10.2015 um 15:18 schrieb Matt Zagrabelny:
> On Mon, Oct 26, 2015 at 2:56 AM, Chrilly Cheng wrote:
>> Hi All,
>>
>> I'm trying to find to way to get this requirement work.
>>
>> We have multiple queues in RT, like queueA, queueB, queueC. All queues are
>> using the same
Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
> # get the user list from the file
> # this file has the list of users who will be assigned as owner in
> round-robin
> # you could have another logic external that could update this file to
> get the
> # generate the list of owners
> my $file =
Am 24.09.2015 um 23:42 schrieb Tim Gustafson:
> I think the problem is that NotifyActor is set to 0; when I changed it
> to 1, the e-mail originator got their autoreply. But it seems to me
> that an autoreply should go out, even if NotifyActor is set to 0. Did
> something change around that
Hi,
interesting, pasting your query in the advanced query box doesn't report
any errors for me (rt 4.2.12).
What is your RT version?
Chris
Am 29.08.2015 um 03:05 schrieb supp...@pureview.com:
> Loos,
>
> Thank you for the help but after I rectified the typo. I still getting a
> different
Am 28.08.2015 um 13:03 schrieb Ewan Meadows:
I've been asked to add another column to a query which shows the last
comment added to a ticket, any ideas how I can do this?
Thanks,
Ewan
Hi,
there is an extension for this:
https://github.com/bestpractical/rtx-ticketlisttransactions
Chris
Hi,
$transactions isn't undefined but $transactions is an empty collection
and thus $transactions-Last is undefined.
This happens on tickets that don't have a Comment transaction.
Depending in the surrounding code a simple
return unless $transactions-Count;
before the 'my $comment ...' would
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: Christian Loos [mailto:cl...@netsandbox.de]
Sent: Thursday, July 23, 2015 7:00 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com); t...@bestpractical.com
Subject: Re
Am 22.07.2015 um 17:25 schrieb Bryon Baker:
Another error from same dashboard.
Failed to load dashboard 757: Failed to load dashboard 757: Couldn't
find row (/opt/rt4/share/html/Elements/Tabs:471)
You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719
Chris
Am 29.05.2015 um 09:39 schrieb markus.wildb...@eu.magna.com:
Hi guys!
I have a dashboard which I want to send to all members of a specified
group. What would be the best way to do this?
Do you mean by group a RT user defined group?
If yes, sadly this isn't possible.
But I think it would be
Hi,
this is what we use:
my $deps = $self-TicketObj-DependedOnBy;
while( my $link = $deps-Next ) {
next unless $link-BaseURI-IsLocal;
my $dep = $link-BaseObj;
next if $dep-QueueObj-IsInactiveStatus($dep-Status);
$dep-SetStatus('open') unless $dep-HasUnresolvedDependencies;
}
Hi,
playing around with the ticket content search I discovered many false
positive results.
The _TransContentLimit [1] fetches all transaction, notably also the
EmailRecord and CommentEmailRecord transactions which let the content
search also found matches for stings which are inserted by
Hi,
you just have to read the release notes [1] or upgrading documentation
[2], it's described in both.
Chris
[1] https://www.bestpractical.com/release-notes/rt/4.2.10
[2]
https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER
Am 24.03.2015 um 09:21
Hi,
upgrading to a more recent version of RT and installing HTML::Gumbo
gives you tables in transactions (RT supports this since 4.2.6) [1].
If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2].
Chris
[1]
@Alex:
CreateTickets support both, CustomField and CF keys [1].
@Landon:
Why don't you simply add this lines to you template, as you are using a
static customfield list and don't want to add all customfields (assuming
you customfields are single value fields):
CF-Customfield1:
Am 11.02.2015 um 18:23 schrieb Arnaud Abélard:
I created the new directory path
/opt/rt4/local/share/html/Ticket/Elements/ and copied there the original
file /opt/rt4/share/html/Ticket/Elements/ShowSummary. Made my change,
cleared the mason cache, restarted apache and the changes are just
Am 03.02.2015 um 10:57 schrieb Vas:
So none of provide a web interface to view the status of there tickets?
If yes how do you do it?
Because from the user side If I send requests on a regular basis and decided
to see the status of them I would not remember the username and password
that was
Hi,
add on top of the file this lines:
package RT::Search::Simple;
use strict;
use warnings;
no warnings 'redefine';
Chris
Am 15.01.2015 um 16:14 schrieb Daniel Schwager:
Hi,
I updated to 4.2.6 (from 3.8.8) in our lab - look fine. Now, I'm going to add
some small customizations.
E.g.
Am 15.01.2015 um 12:07 schrieb Luca Ferrari:
I've added a few custom fields to my ticket definition, for example
git commit, but I'm able to see the custom fields only when creating
a ticket or editing in jumbo mode. I cannot see them for instance when
resolving a ticket (i.e., Action-Resolv),
by address very easy.
Interesting idea.
I currently investigate if your above solution fits better or if I
create a new Address object which I can link to tickets. This requires
more coding but would be the cleaner solution.
On 27 November 2014 at 21:29, Christian Loos cl...@netcologne.de
devel/tools/rt-attributes-editor
http://www.bestpractical.com/docs/rt/4.2/rt-attributes-editor.html
Am 12.12.2014 um 13:10 schrieb Alex Peters:
The sbin/rt-preferences-viewer script will at least let you view
non-default user preferences, but not let you change them. I personally
don't know
Am 26.11.2014 um 14:55 schrieb Gaston Huot:
Is it possible in RT to :
* do a search for users with some search parameters?
* as for tickets, include this search within a dashboard ?
If the search parameters are static you can write a new portlet [1]
which you can include in an dashboard.
Am 11.12.2014 um 15:31 schrieb Jasper Olbrich:
Hello,
I'm trying to use REST to create tickets in a queue that uses Custom
Fields. It works well for CFs without umlauts, but I couldn't find a way
yet to fill the CF Größe.
I'm sending the data with Python's urllib module, the request body
Am 08.12.2014 um 19:09 schrieb Jo Rhett:
Which is said where and how?
The point is to improve the documentation such that available paths for
installation are clear. Your suggestion for yet another undocumented path is
just further argument that the extensions documentation should be
Am 04.12.2014 um 21:32 schrieb Alex Vandiver:
Thus, in addition to setting max_allowed_packet, you will need to
increase innodb_log_file_size, or you'll only be able to insert files
which are 5M (or, on 5.6.22 or higher, 10M). Note that increasing
innodb_log_file_size is slightly complex:
Am 03.12.2014 um 10:40 schrieb Jo Rhett:
As I just said, asking the user to edit the URL in their browser window
to be able to find the extension to download doesn’t make a lot of
sense. The links in the directory should be fixed.
Why do you want to download the extension?
You can install them
Hi,
has anyone made a local modification to save addresses on tickets?
I'm looking for ideas how to implement this.
Our requirements:
* multiple addresses per ticket
* address types (postal, installation)
* search tickets by address
We currently use CustomFields (Street, City, ZIP), but can't
Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: Thursday, November 20
-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: Thursday, November 20, 2014 8:33 AM
To: Bryon Baker; RT Users (rt-users@lists.bestpractical.com)
Subject: Re
Hi,
as far as I understand you script you try to set the ticket resolved
date to the transaction date when the ticket status is set to closed.
If you have configured you RT correct this is done automatically by RT.
So what is your intent with this script?
Chris
Am 19.11.2014 um 20:18 schrieb
Am 04.11.2014 um 22:49 schrieb Duncan Napier:
- Original Message -
I have created some RT Subscriptions, but I was wondering if there is an easy
way to convert the subscription content into a HTML document?
The emailed subscription appears as a very nicely formatted HTML/ajax email
Hi,
recently noticed that the RT 4.2 Dashboard E-Mails looks awful in MS
Outlook 2010:
* Ticket list missing styles
* Chart Table missing styles and width set to 100%
Attached some examples from Outlook and Thunderbird.
The problem is that Outlook is munching the styles instead of including
Am 15.10.2014 um 10:21 schrieb Rinke Colen:
Does anyone know how to format the date/time that {$Ticket-Created}
returns in my email template? I want it to read Wednesday October 8,
2014 at 5:31 PM (CET) or Woensdag 8 oktober 2014 om 17:31 (CET).
(Second version is Dutch.)
Rinke Colen
CTO
Hi Elisabeth,
if you don't set a InitialPriority on the queue page, the priority of a
new created ticket is 0. As you didn't defined a mapping for 0 in
PriorityAsString config you get the 'unknown' priority.
Just add 'Aucun = 0' to your PriorityAsString config and everything
should be fine.
Am 16.09.2014 um 18:56 schrieb Carlos Ramos:
Hi Christian,
This script is great, I was able to identify the users with a reference
to that specific dashboard. But I could not find how this information is
stored in the DB (my best guess is attributes.content which is binary)
and I really
to search for.
=back
=head1 AUTHOR
Christian Loos cl...@netcologne.de
=head1 COPYRIGHT AND LICENCE
Copyright (C) 2014, NetCologne GmbH.
This library is free software; you can redistribute it and/or modify
it under the same terms as Perl itself.
=head1 SEE ALSO
=over
=item Lhttp
Hi developer and user,
for ticket graphs you can set maximum depth to unlimit but this leads
to show only 6 levels of properties. This results in graphs where the
only property which is displayed for tickets above level 6 is the id,
which doesn't give you any useful information on this tickets.
Hi,
what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.
The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch 4.0/column-map-validation
explicitly is blacklisted from
Hi Centos guys,
I got an bug report [1] from a Centos 6 user which tried to install my
RT-Extension-BriefHistory [2].
RT::MasonComponentRoot is set to /usr/share/rt4/html and the make
install transcript of my extension shows:
Installing
Am 04.08.2014 um 22:36 schrieb Kevin Falcone:
I considered giving this in my initial response, but it doesn't have
the 4.2 compatible callback, so I didn't want to lead the original
poster on until I'd had a chance to send a PR.
-kevin
It uses the RT 4.2 callback since Oct last year [1].
Am 16.07.2014 11:00, schrieb Joop:
On 16-7-2014 4:23, Alex Peters wrote:
Please report these errors and warnings, because anything that ships
directly with RT 4.2 should definitely be fully supported by RT 4.2.
Don't know if I'm seeing the same errors but here are mine which
suprised me
Am 30.06.2014 08:04, schrieb Alex Peters:
Given no answers yet, it seems that either no one can replicate this (in
which case a works for me would prompt me to debug further) or no one
has attempted to remove due dates from tickets in v4.2.5.
I'll assume the latter and file a bug report.
Am 27.06.2014 23:02, schrieb Al Joslin:
I was asked by one of my users, what happens if two people are editing a
ticket at the same time ?
Our current system, that I'm trying to replace, tells users when another user
is editing the same ticket
I tried editing one ticket with two users
a unix time less than 0, forcing to 0: [-3600]
Chris
Am 30.06.2014 10:04, schrieb Alex Peters:
Thank you, but entering 0 does not work for me.
On 30/06/2014 5:30 pm, Christian Loos cl...@netcologne.de
mailto:cl...@netcologne.de wrote:
Am 30.06.2014 08:04, schrieb Alex Peters
Replace in the URL parameter to rt-mailgate localhost with the FQDN.
Chris
Am 30.06.2014 11:17, schrieb DD DD:
Hello,
I have following problem:
root@rt:~# rt-mailgate --debug --action correspond
--url=https://localhost/rt --queue General /root/test.msg
/usr/bin/rt-mailgate: temp file
Please keep replies to the list.
Which RT version are you using?
Because your apache making a redirect and rt-mailgate following
redirects only in RT 4.2.4 and newer.
Chris
Am 30.06.2014 12:09, schrieb DD DD:
root@rt:~# wget https://HIDDEN/rt
--2014-06-30 12:04:42-- https://HIDDEN/rt
Am 25.06.2014 19:11, schrieb Alex Vandiver:
Use:
AdminCc: { $group-MemberEmailAddressesAsString }
Wouldn't it be better to use the group id as AdminCc?
Group Member changes would immediately affect also the approvals and you
can avoid loading the group within the approval create template.
Am 02.06.2014 22:46, schrieb Parish, Brent:
We have this same problem here.
If you don't want to wait for the feature request to be implemented, here is
one way around it:
I ended up creating a second set (copy) of the custom fields.
I named them the same thing, but with an underscore
Hi,
is it possible to create tickets with CF values for users that don't
have the ModifyCustomField right?
Currently if fails with Permission Denied in
RT::CustomField-AddValueForObject().
We have some users that use the RT WebUI to create tickets and must
enter on ticket create some CF values.
Am 05.05.2014 20:39, schrieb Justin Killen:
Often times in IT, issues will come into support staff and resolved
without management ever knowing about it. I have been tasked with
providing management with a report that would show tickets closed within
a certain date range, preferably
Am 17.04.2014 09:17, schrieb Andreas Heinlein:
Thanks for your help. Unfortunately, I cannot get it to work, maybe I
understood something wrong. I looked up the instructions for RT 4.0
instead (forgot to mention we're still using 4.0) and did:
mkdir -p local/share/html/NoAuth/js
cp
Am 16.04.2014 10:38, schrieb Andreas Heinlein:
Hello,
ist it possible to set the date picker for date fields (Started, Due,
...) so that it uses a Monday first calendar view?
Thanks,
Andreas
If you add the js files [1] and [2] to RT as described here [3]
(replacing CSS with JS) you get
Am 10.04.2014 08:34, schrieb Arkady Glazov:
Hi,
Please help me. I have RT4 on Debian squeeze with Apache2/mod_perl
PostgreSQL. After any reboot i can't enter to RT. On the start page i
see message about locked file RT_SiteConfig.pm. But after i reload
apache site begin work correct. What
keine
FriendlyFromLine verwendet sondern nur die Emailadresse.
Ist das ein Bug? Wenn ja, wie reporte ich den korrekt und hast du evtl.
einen Lösungsansatz?
Grüße
--
Christian Loos
NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am Coloneum 9 | 50829 Köln
Geschäftsführer: Jost
Am 05.02.2014 17:00, schrieb Kevin Falcone:
I've filed
http://issues.bestpractical.com/Ticket/Display.html?id=28873
about the terrible Disabled UI, and it touches briefly on Deleted.
We'll address this after we fix display of Disabled Scrips.
Can you please add me to the ticket so I get
Another one:
How can I delete a scrip?
The Method is there but I can't find anywhere a delete button for
scrips, even by checking the HTML source code.
Chris
Am 29.01.2014 18:44, schrieb Kevin Falcone:
I assume you've discovered this by now, but just in case you haven't,
the Stage of a scrip is settable on the Applies To page.
This is not very obviously (for a long time RT admin) ;-)
You can actually have a given scrip run as Batch in one queue
Hi,
how can I change the stage of an existing scrip in RT 4.2?
In RT 4.0 there was an 'Phase' select box on the scrip page but I can't
find it in RT 4.2.
Chris
Am 23.01.2014 20:18, schrieb Tim Wiley:
rt-4.0.13
We have a Queue A Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to
make Ticket A refer to Ticket B, but is getting a permission denied error. I
Am 17.01.2014 14:27, schrieb Ethier, Michael:
Hi Chris,
Thanks for the reply back. So there is no way to do the check dynamically in
case the members of the
Big Cheese group change randomlyvia grep'ing a file with all the email
addresses in it, or quering a Window AD
group on the fly
Hi,
for this type of requests we create an group inside RT, add all email
adresses (RT User) to this Group, add all User that should be notified
as AdminCc to the queue and then create a scrip (replace xxx with the
Big Cheese group id):
Condition: User Defined
Action: Notify AdminCcs
Template:
Am 02.01.2014 22:33, schrieb Ram:
Hey there,
We handle a bunch of tickets and one of the ways we help our support
staff not drop the ball is by putting a saved search on the support
Dashboard that shows 'my stagnant tickets' [LastUpdated '12 days ago'
AND Owner.id = '__CurrentUser__' AND
Read the mailgate documentation (options ca-file path and no-verify-ssl):
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Chris
Am 13.11.2013 18:03, schrieb mmahoney:
Landon, I apologize but those instructions are a bit over my head and I don't
understand them.
--
View this
You must *remove* $WebPath, $WebBaseURL and $WebURL and *set*
$WebDomain $WebPort in your /var/www/rt3/etc/RT_SiteConfig.pm.
http://www.bestpractical.com/docs/rt/3.8/RT_Config.html#Web-Interface-Configuration
Chris
Am 12.11.2013 12:18, schrieb Colin:
Hi all,
I'm migrating an Apache only HTTPS
You should really read all the upgrading documentation.
Your point is described here:
http://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.0.html#Common-issues
Chris
Am 13.11.2013 03:09, schrieb CLOSE Dave:
Trying to upgrade RT with MySQL (actually MariaDB) from 3.8.7 to 4.2.0.
I've reached
OK, found the solution by my self.
I had to give the user the SeeClass right.
Am 11.09.2013 16:55, schrieb Christian Loos:
Hi,
I'm currently a little bit lost within the article rights.
Problem:
a user can see on the ticket update page the dropdown list with the
articles, but if he
Hi,
I'm currently a little bit lost within the article rights.
Problem:
a user can see on the ticket update page the dropdown list with the
articles, but if he select an article the page reloads but the article
content isn't included in the message box.
If I (with SuperUser power) select an
Am 03.09.2013 23:04, schrieb Kevin Falcone:
I have not worked with your extension yet, but as I recall the two
largest complaints with the branch as-is were:
Maybe you or one of the other developers have time to have a look on my
extension.
Display of attachments on the new replies (they
Am 13.08.2013 22:35, schrieb Boli:
Hi All,
Apologies if I have missed something obvious.
How can I re-send an attachment that has previously been attached to a
ticket without downloading it and re-attaching it.
For example, if a new requestor or CC is added to a ticket, and I want
to
Hi Kevin,
Am 14.08.2013 16:36, schrieb Kevin Falcone:
The alternate (attaching a previously attached attachment to a new
reply) is something we've explored in a few branches with clients, but
nothing we've written has stuck or been right for mainstream release.
-kevin
maybe you can share
Am 28.06.2013 21:52, schrieb John Apodaca:
There is a great procedure for installation of RT 4. Has anyone else
used it?
Install Request Tracker 4
http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html
I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12.
The
Am 28.06.2013 09:05, schrieb Johan Sjöberg:
Hi
We have a ticket that has grown extremely large because of many mails
and lots of included quotes. This means that it takes forever to open in
RT. Is it possible to edit the database and truncate the content in each
“post”? It seems like
Am 17.06.2013 20:33, schrieb Chris Hall:
I've got a bit of a weird problem, and wondered if anybody has a
solution for it.
We have several queues, and a few are grouped up by name. For example:
Queue A tier 1
Queue A tier 2
Queue A tier 3
Queue B tier 1
Queue B tier 2
Queue B tier
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