Hi,
We are using RT 3.8.7 and I want to allow my privileged users to save
the searches that they want. In order to do that, I granted the
following GLOBAL rights to my PRIVILEGED users:
-CreateSavedSearch
-EditSavedSearch
-LoadSavedSearches
-ShowSavedSearches
I thought that it would be
Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange issue.
All other functions of RT are working fine except.
it happening that when ever i am trying to do any thing about
Hello All
I have RT 3.6.3 setup with oracle 9i as backend and I have one weird problem
of RT creating duplicate ticket from same mail. When I tried to debug it I
found it that it is fetch mail which is not flushing data once mail has been
read and ticket is created. Fetch mail again sends same
Hi;
RT-3.8.7
apach2, mysql5,mod_perl2,DBIx::SearchBuilder v1.56;
-- I have Set($StatementLog,'debug') so I can see sql statements
-- And I have
Set($UseSQLForACLChecks,'1');
I am seeing lots of SELECT * FROM CachedGroupMembers WHERE GroupId =
'2034' AND MemberId = '1', in my logs
2034 is a
I forgot to say that the message that my users receive when they try to
save a search as a personal search is. If helps, it is:
Results: Can't find a saved search to work with. Failed to create search
attribute.
Regards
Carlos Garcia Montoro wrote:
Hi,
We are using RT 3.8.7 and I want to
Riz;
What are your
Set($WebBaseURL ,
Set($WebURL ,
Set to, I believe these should be ending with /
ie
Set($WebBaseURL , https://mydomain.com/;);
Set($WebURL ,https://mydomain.com/;);
Regards;
Roy
softouch wrote:
Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in
On Mon, Feb 08, 2010 at 03:20:29AM -0800, softouch wrote:
https://mydomain.comticket/Display.html?id=12;
look at the .comticket portion. there should be a / between .com and
ticket also ticket should be Ticket. when i edit this manually every thing
went ok.
i have tested each option by
Guys my problem is resolved by the suggestion provided by Raed El-Hames.
Hats off to Him... :)
softouch wrote:
Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange
Good morning,
I would like to download a file of the RT source code. The
filename is combobox.js, and the version is 3.8.1.
Does a ftp exist where I can download the file?
Thanks a lot!
Best regards,
--
Alberto Villanueva
Departamento de Industria
__
On Mon, Feb 08, 2010 at 12:41:11PM +0100, Alberto Villanueva wrote:
Good morning,
I would like to download a file of the RT source code. The
filename is combobox.js, and the version is 3.8.1.
Does a ftp exist where I can download the file?
tarballs are available here:
Hello Folks
how can i change the
»|« RT 3.8.7 Copyright 1996-2009 Best Practical Solutions, LLC.
string from the RT web pages??
also how to change the legal statement from Login page.
Thanking in Advance.
R i Z.
--
View this message in context:
On Mon, Feb 08, 2010 at 03:58:24AM -0800, softouch wrote:
Hello Folks
how can i change the
»|« RT 3.8.7 Copyright 1996-2009 Best Practical Solutions, LLC.
string from the RT web pages??
also how to change the legal statement from Login page.
Please don't remove the
Hi, folks.
I need some help with that: There is a Postfix MTA running in the same
server of RT.
I configured procmail to deliver the messages to rt-mailgate, but after
some tests I still can't create a ticket through e-mail messages.
This is my rt.log:
===
403
On Mon, Feb 08, 2010 at 12:21:47PM -0200, Wagner Pereira wrote:
Hi, folks.
I need some help with that: There is a Postfix MTA running in the same
server of RT.
I configured procmail to deliver the messages to rt-mailgate, but after
some tests I still can't create a ticket through e-mail
Hi, Emmanuel. Thanks for answered me.
My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/
if so, either allow localhost to connect without a password or create
an account and set credentials in your rt-mailgate call.
How can I implement that?
P.S.: I observed a thing: every time
On Mon, Feb 08, 2010 at 12:40:00PM -0200, Wagner Pereira wrote:
My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/
That's the way you access your RT server, not the way you authenticate
to it. Can you give us your VirtualHost configuration?
P.S.: I observed a thing: every
Emmanuel,
That's my VirtualHost file:
===
VirtualHost *:443
ServerName rtracker.rt.pop-sp.rnp.br
RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
DocumentRoot /var/www
CustomLog /var/log/apache2/rt.log combined
ServerSignature Off
LogLevel
On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote:
Emmanuel,
That's my VirtualHost file:
===
VirtualHost *:443
ServerName rtracker.rt.pop-sp.rnp.br
RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
DocumentRoot /var/www
On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote:
Emmanuel,
That's my VirtualHost file:
===
VirtualHost *:443
ServerName rtracker.rt.pop-sp.rnp.br
RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
DocumentRoot /var/www
CustomLog
Maybe this time I'll get an answer ..
RT-3.8.7 NO customisation apart from css
DBIx - 1.56 apache2,mod_perl2
I am seeing a lot of queries (1146 of them)
SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMembers WHERE
(ACL.RightName = 'SuperUser' OR ACL.RightName = 'ShowACL') AND
Raed,
The only thing I can think of to help de-bug this is to list the
privileges you've set and then compare that list to what you see in the
ACL table. Unless, of course, you have Rights Matrix installed. That
would also help. I don't know if Rights Matrix works on 3.8.x, but it
certainly
Thanks for your response Ken ,
I traced it down to missing entry in CachedGroupMembers;
When I upgraded my dev box from 3.6.3 to 3.8.7 I ran
shrink_cgm_table.pl, which for some reason (maybe something in my
system) deleted the following row:
mysql select * from CachedGroupMembers where id = 2;
Raed,
From my evaluations when scrutinizing the DB, I've noticed that it
seems ANY query saved by group (OH, this is on 3.6.4. I haven't had a
chance yet to REALLY look at the DB from a 3.8.x view) will always want
to check permissions for a single user that wants to look at that query
to
To list,
Were there any new Tables added to the DataBase for 3.8.7 not in 3.6.4?
Thanks.
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support:
On Mon, Feb 08, 2010 at 09:19:48AM -0800, Ken Crocker wrote:
Emmanuel,
Here's a snapshot of the screen. We got the pie/bar charts to work,
BTW, so thanks.
Kenn
You missed what is possibly the most important thing that Emmanuel
asked for, the Format copied from the Advanced tab on that
No new tables Ken, just a lot of new content and data type changes.
if you download the source code have a look in etc/upgrade/* for each
version above 3.6.4
As I remember , you use oracle , not sure if the data type changes
effect your system,
Regards;
Roy -- returning the favour
Ken
Ken Crocker wrote:
To list,
Were there any new Tables added to the DataBase for 3.8.7 not in 3.6.4?
You can check that yourself by looking at the source archive. Look in
the etc/upgrade/.. for the file 'content'. Those files hold changes to
the database, if I'm correct.
Regards,
Joop
Any ideas anyone
Roy
Raed El-Hames wrote:
Hi;
RT-3.8.7
apach2, mysql5,mod_perl2,DBIx::SearchBuilder v1.56;
-- I have Set($StatementLog,'debug') so I can see sql statements
-- And I have
Set($UseSQLForACLChecks,'1');
I am seeing lots of SELECT * FROM CachedGroupMembers WHERE GroupId =
Joop everyone,
Thanks. I didn't do the upgrade, but I'll get access and look at that
data. Thanks again.
Kenn
LBNL
On 2/8/2010 10:59 AM, Joop van de Wege wrote:
Ken Crocker wrote:
To list,
Were there any new Tables added to the DataBase for 3.8.7 not in 3.6.4?
You can check that
Emmanuel,
Sorry about the Advanced format shot. Here it is:
'b__id__/a/b/TITLE:Ticket Id', QueueName,
'b__Subject__/a/b/TITLE:Subject','__Requestors__', Priority,
Status,'__CustomField.{Work-State}__', OwnerName,
'__Due__/a/b/TITLE:Due Date'.
Thanks for the reminder Kevin.
Kenn
LBNL
On
Emmanuel,
HA! I found it. Your clue as to the format settings put me in the right
direction. I had screwed up the default format settings. I've got it
working now. Thanks.
Kenn
LBNL
On 2/8/2010 12:23 PM, Ken Crocker wrote:
Emmanuel,
Sorry about the Advanced format shot. Here it is:
Kevin and Emmanuel,
Q: So you have somewhere else something that define that /rt runs RT, yes?
A: I'm affraid don't understand that question.
The following is my /var/log/apache2/error.log
[Sun Feb 07 06:25:02 2010] [warn] RSA server certificate CommonName
On Mon, Feb 08, 2010 at 07:05:02PM -0200, Wagner Pereira wrote:
Kevin and Emmanuel,
Q: So you have somewhere else something that define that /rt runs RT, yes?
A: I'm affraid don't understand that question.
There must be more Apache conf, because the part you sent was not
actually serving
To list,
I'm having trouble getting my ConciseSpreadsheet extension working. We
installed ConciseSpreadsheet into /share/html. However, I can't find
any instructions on what to do after that. I had some old instructions
for 3.6.4, but they can't apply because the code in Results.html has
On Mon, Feb 08, 2010 at 12:56:05PM -0800, Ken Crocker wrote:
Emmanuel,
HA! I found it. Your clue as to the format settings put me in the
right direction. I had screwed up the default format settings. I've
got it working now. Thanks.
You're welcome ;)
Hello.
after installation of Fresh RT, there is a bulk of test tickets in rt DB. i
want to remove these tickets before commencing operational launch of my
system. please help me to remove these tickets. also after deletion of
tickets ticket counter no should be reset.
also kindly help me to
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