On 5/18/06, Philip Kime <[EMAIL PROTECTED]> wrote:
Give a group AdminCC on a Queue and assign Queue right to the AdminCC Role
instead of just assign Queue rights to the Group?
http://wiki.bestpractical.com/?Rights
Just trying to design a new rights schema to replace the spaghetti we
current
Is there an RTFM demo site where I could
check out the feature set without installing it ?
Thanks,
-Jay
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Give a group AdminCC
on a Queue and assign Queue right to the AdminCC Role instead of just
assign Queue rights to the Group?
Just trying to
design a new rights schema to replace the spaghetti we currently have and while
I understand what the Watcher Roles do, I can't see clearly why you'd
Having StealTicket does not imply OwnTicket -- just like TakeTicket
doesn't imply OwnTicket. All steal grants is the ability to revoke
another's ownership of a ticket. You need to add OwnTicket.
The SuperUser issue is completely seperate. The SelectOwner widget only
includes those with OwnTicke
Thanks for this!
Unfortunately, I've given my users own, steal, and take abilities and
while I can claim ownership on a ticket, I cannot steal one
Any ideas?
On May 17, 2006, at 7:34 PM, Jesse Vincent wrote:
From the UPGRADING file in the distribution:
***
UPGRADING FROM 3.5.7 an
From the UPGRADING file in the distribution:
***
UPGRADING FROM 3.5.7 and earlier - Changes:
Scrips are now prepared and committed in order alphanumerically by
description.
This means that you can prepend a number (00, 07, 15, 24) to the
beginning of
each scrip's description, and they w
Sorry, I meant to say that I also added OwnTicket ability and it
still didn't work... Steal + Own + Take - still doesn't work =(
On May 17, 2006, at 5:54 PM, Joby Walker wrote:
Having StealTicket does not imply OwnTicket -- just like TakeTicket
doesn't imply OwnTicket. All steal grants is t
Hi, im running RT 3.6 pre1 with RTMF 2.2.0 RC2.-
My site RTFM isn’t showing any Content of the specifics
articles.
Any versions issue or config mismatch???
Many thanks in advance
Seb.-
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On Wed, 2006-05-17 at 17:16 -0400, Joe Auty wrote:
> Hello,
>
> I've set my users with global superuser permissions, but for some
> reason this wasn't enough to own a ticket. I set them with own
> permissions, and now they can be assigned tickets.
>
> Thinking this bug also applied to stealin
On Wed, 2006-05-17 at 17:16 -0400, Joe Auty wrote:
> Hello,
>
> I've set my users with global superuser permissions, but for some
> reason this wasn't enough to own a ticket. I set them with own
> permissions, and now they can be assigned tickets.
I can confirm this also. I have a SuperUser (
Hi Everyone,
Is there some direct correlation between restarting the web server
which hosts RT, having people logged into RT, and the “MySQL Server has
gone away message”? Twice this week I restarted the web server and twice
this week two tickets which were entered a few moments after t
Hello,
I've set my users with global superuser permissions, but for some
reason this wasn't enough to own a ticket. I set them with own
permissions, and now they can be assigned tickets.
Thinking this bug also applied to stealing a ticket, I set these
users with take + steal ticket abilit
Heh, I've realized what's wrong with it.
This code control search on the 'disabled' property of a user record
and by default as stated in the docs shredder searches for disabled
users, but with the plugin option 'status' you can change this
behaviour. Try value of 'any'.
On 5/18/06, Philip Kime
Gah. And I, of course, meant Templates.
Drew Barnes wrote:
You could write custom Correspond scrips for those queues. Build a
signature into the scrip, something like
{ $Ticket->LastUpdatedByObj->Name }
some place, inc. sales
blah blah blah
Look on the wiki. IIRC, there is a way to change
You could write custom Correspond scrips for those queues. Build a
signature into the scrip, something like
{ $Ticket->LastUpdatedByObj->Name }
some place, inc. sales
blah blah blah
Look on the wiki. IIRC, there is a way to change the reply-to and
perhaps the from headers in a scrip.
Kons
On Wed, May 17, 2006 at 10:28:18PM +0300, Konstantin N. Bezruchenko wrote:
> Hello,
>
> Can user have different "Signature" and "Real Name" fields depended on
> queue?
> For example i have user with login 'john'. This user are member of 2 queues
> "Sales" and "Billing"
> His "Real Name" and part o
Hello,Can user have different "Signature" and "Real Name" fields depended on queue?For example i have user with login 'john'. This user are member of 2 queues "Sales" and "Billing"
His "Real Name" and part of "Signature" set to "Company_name - Sales"When he send reply to ticket from queue "Billing"
On Wed, May 17, 2006 at 12:10:45PM -0400, Jesse Vincent wrote:
> Stefan Franck wrote:
> > Hi,
> >
> > is it possible to have custom fields defined on users which are members
> > of a specific group? What I want to achieve is a group called
> > 'developers', where each developer has an 'owned Modul
Richard Skelton wrote:
> Hi Jesse,
> I fixed the XML::Simple by installing XML::SAX::Expat
>
> So the only problem left at this stage is Test::WWW::Mechanize
>
> If I grep the RT .pm files I see no mention of the word Mechanize is
> this a good test for its use in a production system?
>
>
Sorr
> Is it possible to edit ticket links using the command line tool (rt)?
If
> so, what are the field names?
There is a separate CLI subcommand for this (see rt help link), for
example:
rt link DependsOn
rt link RefersTo
rt link -d DependsOn (deletes a link)
To display links
rt show ticket
Stefan Franck wrote:
> Hi,
>
> is it possible to have custom fields defined on users which are members
> of a specific group? What I want to achieve is a group called
> 'developers', where each developer has an 'owned Module'. Naturally, the
> Sales-Group should not have 'owned Module's.
>
Not y
Is it possible to edit ticket links using the command line tool (rt)? If
so, what are the field names?
Thanks.
--
Joshua Colson <[EMAIL PROTECTED]>
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The answer is no. But, if you are using the Perl API you can
define any Attributes you want on any RT object.
See RT::Attribute
-Todd
On Wed, May 17, 2006 at 05:14:43PM +0200, Stefan Franck wrote:
> Hi,
>
> is it possible to have custom fields defined on users which are members
> of a specific
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'. Naturally, the
Sales-Group should not have 'owned Module's.
Thanks a lot,
Stefan
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On Tue, 2006-05-16 at 23:15 -0400, Mathew Snyder wrote:
> If I import the OLD old data can I import the NEW old data next to it or
> will it overwrite the OLD old data? If I can do this, how do I go about it?
>
No. The tickets (and other objects) are assigned ID numbers in the
database. These n
Hi all,
We had a strange problem in RT yesterday. When a user replied to a
ticket by giving the CC address list with Real Names separated by comma,
it sent out a txt message to all those people who had a cellphone.
To go back a lit bit, we had updated the Users table with profile
information from
Jay Lee wrote:
There seems to be a minor bug in 3.6.0rc2 when setting up a customized
"RT at a glance" page. It seems that the "Order by" always wants to
be Asc instead of Desc. I can set it Desc and save my settings but
going back to the customize page switches it back to Asc. Looks like
a
There seems to be a minor bug in 3.6.0rc2 when setting up a customized
"RT at a glance" page. It seems that the "Order by" always wants to be
Asc instead of Desc. I can set it Desc and save my settings but going
back to the customize page switches it back to Asc. Looks like a minor
forms bug
Hi,
I am getting the below mentioned warnings in rt log file
quite often. Is anybody knows the reasons for this? Is there any thing
missing because of which I am facing this problem.
[Wed May 17 11:20:59 2006] [warning]: Use of uninitialized
value in concatenatio
n (.) or strin
Hi,
I am trying to install rt-3.4.5 on my Solaris NV b39 test system (SunOS
brscs22 5.11 snv_39 sun4u sparc SUNW,Ultra-60)
with perl 5.8.8.
I have perl installed in /opt/perl-5.8.8 and have setenv PERL
/opt/perl-5.8.8/bin/perl and setenv CC cc which is the SunStudio 10
compiler.
I ran make fi
Hi,
All the checking and parsing of the email is done in
Subroutine Gateway in $RT_HOME/lib/RT/Interface/Email.pm
using the helper module $RT_HOME/lib/RT/EmailParser.pm
Look at these two specially the Gateway routine in Email.pm
amit
Quoting Luke Vanderfluit <[EMAIL PROTECTED]>:
Hi.
RT'
no way, it doesn't work!
I removed Tree::Simple and Scalar::Util
I re-installed it using perl CPAN
I always get the error:
Can't locate object method "new" via package
"RT::Interface::Web::QueryBuilder::Tree" at
/opt/rt3/share/html/Search/Build.html line 288.
and
Undefined subroutine &Scala
Hi,
I am using RT 3.2.3 on Red Hat 9.
I have created the custom fields in a queue which I am
able to update through web interface. But when I am receiving the requests
through Email, I am not able to update the custom fields.
Please let me know how to update these custom fields
yes, I use mod_perl
I installed perl and libperl from rpm's so I hope they
are compiled with same params... ;-)
--- Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
> If the error you see is about weaken that is not
> available in
> Scalar::Util then you want do next things:
> 1) reinstall Scalar::Util
I found this script to delete perl modules, don't
remmember where, sorry for the credits of the
programmer...
[EMAIL PROTECTED] perl-utils]# more perl-remove-module.pm
-begin of file
#!/usr/bin/perl -w
use ExtUtils::Packlist;
use ExtUtils::Installed;
$ARGV[0
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