On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker"
said:
> Is the person you are trying to set as AdminCc also in the PC Support
> group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
> What rights are set for Privileged users i
Nick,
Is the person you are trying to set as AdminCc also in the PC Support group?
What rights are set for Privileged users in the Net Support group?
Kenn
On 12/3/2009 3:51 PM, Nick Kartsioukas wrote:
On Thu, 03 Dec 2009 15:37:18 -0800, "Ken Crocker"
said:
I was just thinking that we are l
On Thu, 03 Dec 2009 15:37:18 -0800, "Ken Crocker"
said:
> I was just thinking that we are looking at the wrong cause. I have MANY
> users that are allowed to create tickets in a queue and NOT allowed to
> modify those tickets, yet, they are able to create a ticket with an
> AdminCc with no prob
Nick,
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc with no problems. I'm wondering if, perhaps, we should look at
what
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
> Greetings,
>
> I want to create a printable report that lists open tickets in a queue
> that includes requester details including phone and address.
>
> Is there a way to do that with the query builder or do I have to whip
> out my pe
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and address.
Is there a way to do that with the query builder or do I have to whip
out my perl-fu and write a custom report.
--
Randy Smith
http://www.vuser.org/
htt
For future readers, to make it so that requests for objects above the
$WebPath directory (like /favicon.ico, when WebPath is "/rt") do not
trash the current session, I changed the RT installation so that it
runs from the root directory of a subdiomain (rt.example.com) instead
of a subdirectory (exa
On Thu, 03 Dec 2009 14:10:32 -0800, "Ken Crocker"
said:
> I suppose you could make yourself the owner when you create it, then
> after it is created, give it to someone else. But that is the long way
> around. You could also write a scrip to do it with RT authority, but
> that is a little like
On Thu, 3 Dec 2009 16:59:25 -0500, "Lander, Scott"
said:
>In RT 3.8.5.I have a dozen or so queues, and people can't see
>tickets outside their own workgroup queue. This works fine. Each
>user has the X newest unowned tickets search on their RT at a Glance
>page (the defau
Nick,
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a little like doing it twice when it shouldn't be necessary.
Are you
All,
In RT 3.8.5.I have a dozen or so queues, and people can't see tickets
outside their own workgroup queue. This works fine. Each user has the X
newest unowned tickets search on their RT at a Glance page (the default).
Until recently, this worked fine, but, recently people star
On Thu, 03 Dec 2009 12:52:06 -0800, "Ken Crocker"
said:
> Have you tried setting the AdminCc when creating the ticket? You can do
> that with the WebUI. If these tickets are being created via Email, then
> downloading/installing the "CommandByMail" extension/plugin will allow
> you to do this.
Nick,
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the "CommandByMail" extension/plugin will allow
you to do this.
As to changing/setting the AdminCc once the ticket is c
Thanks for the heads up on 3.8.7, we'll hold back our upgrade since we
were expecting to upgrade to 3.8.6 shortly.
However, that does not tell me what file I need to look at for
changing the order for Saved Searches ?
Thanks for the advice,
On Thu, Dec 3, 2009 at 2:45 PM, Kevin Falcone wrote:
>
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is successfully created but I get a permission denied error
on adding the AdminC
On Thu, Dec 03, 2009 at 02:38:57PM -0500, David wrote:
> Hi,
>
> In reference to the question I had regarding customizing the way
> dashboards are sorted, I was able to figure it out - thanks:
> http://lists.bestpractical.com/pipermail/rt-users/2009-October/061874.html
>
> In fact, there was two
Hi,
In reference to the question I had regarding customizing the way
dashboards are sorted, I was able to figure it out - thanks:
http://lists.bestpractical.com/pipermail/rt-users/2009-October/061874.html
In fact, there was two files to modify:
/share/html/Dashboards/index.html (Which corresponds
Put those users into a special group.
Then , in configuration->queues->queuename->group rights, give them access
to 'modify ticket' is how I'm guessing it would work...
Where 'queuename' is the ticket of the queue(s) they can dump to.
Worth a try...
On Thu, 3 Dec 2009, Mike Johnson wrote:
> I
Is this possible?
I want a set of users to have a queue, and if they get a ticket that belongs
elsewhere, they can dump it in to that queue... but they can't see that queue
anywhere else?
Like, I don't want them to see the queue in the search criteria, in the "new
ticket in" dropdown, in the
RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6
How can I have the search functions search and display custom fields?
The page here:
http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch
...says that the conventional method doesn't work in 3.6 and above.
I've created Custom Fields fo
I found the reason for this problem. But don't know the correct solution.
The reason is that RT's runs from the /rt subdirectory on this server.
That subdirectory is where the authenticated session cookie applies.
When Webkit browser asks for /favicon.ico that is above the /rt
directory, therefore
Kevin,
You Da Man,
That worked perfectly.
Thanks for the quick help,
Bill
On Thu, Dec 3, 2009 at 10:17 AM, Kevin Falcone wrote:
> FCKeditorEncoded=1
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.b
On Thu, Dec 03, 2009 at 10:10:45AM -0800, William Graboyes wrote:
>Currently testing on RT 3.8.6.
>
>When you type in the article number and hit `GO` it works as expected,
> only when you are
>wanting to include that article by default (maybe there is a better way of
> doing this?) d
Kevin,
Some days I would forget my head if it weren't bolted to my neck.
Currently testing on RT 3.8.6.
When you type in the article number and hit `GO` it works as expected, only
when you are wanting to include that article by default (maybe there is a
better way of doing this?) does it look li
On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote:
>Hi List,
>
>I believe I have the proper method (or not).
>
>{$RT Host
>
> name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}
>
>Now when I include the desired
Why would you want to block an IP before a problem occurs? And how would
you know that the IP is going to be problematic before a problem occurs?
Let me explain better. An a IP or domain doesn't have to cause YOU an
incident for it to be blocked. For your business's sake, you should
proactively
Paul,
Why would you want to block an IP before a problem occurs? And how would
you know that the IP is going to be problematic before a problem occurs?
We utilize RTIR for our Abuse handling. External sites email us to
ab...@sagonet.com, which drops into RTIR's Incident Reports queue. From
the
Hi List,
I believe I have the proper method (or not).
{$RT Host
name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}
Now when I include the desired article, I have a problem with the way it is
displaying in the FSCK editor Such as Follows:
Hi
Has anyone modified RTIR to allow Blocks to be linked to Incident Reports
instead of Incidents? If so, how?
I don't like the fact that I have to create an Incident Report and then
an Incident to create a Block. That logic is flawed. It assumes it takes
an actual incident to put a block in plac
I believe it should be installed to the local/plugins sub-directory
inside your RT installation directory..
[r...@abuse02 ~]# ls -l /opt/rt3/local/plugins/
total 28
drwxr-xr-x 5 root root 4096 Dec 1 15:33 RT-Authen-ExternalAuth
drwxr-xr-x 4 root root 4096 Dec 1 12:33
RT-Extension-SpawnLinkedTi
Try:
http://bestpractical.com/rtfm/download.html
Max
Wagner Pereira wrote:
> Kevin,
>
> I've tried to install this, but check this out:
>
> cpan[1]> install
> RT::FM
>
>
> CPAN: Storable loaded ok (v2.18)
> Going
Kevin,
I've tried to install this, but check this out:
cpan[1]> install
RT::FM
CPAN: Storable loaded ok (v2.18)
Going to read '/root/.cpan/Metadata'
Database was generated on Wed, 02 Dec 2009 10:40:10 GMT
CPAN
On Thu, Dec 03, 2009 at 12:55:06PM -0200, Wagner Pereira wrote:
> Hey, folks.
>
> What this message below means? (Logged on my /var/log/apache2/errors.log)
>
> And how can I solve that problem?
>
> [Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate
> RT/FM.pm in @INC (@INC
Hey, folks.
What this message below means? (Logged on my /var/log/apache2/errors.log)
And how can I solve that problem?
[Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate
RT/FM.pm in @INC (@INC contains: /usr/local/rt-3.8.6/bin/../local/lib
/usr/local/rt-3.8.6/bin/../lib /
Hi Jonathan, maybe the problem is this one below:
[...]
Requestor => $requestors,
DependedOnBy => $tkt->Id) ; <== SEMICOLON MISSING (my fault in the
first message!)
return 1;
Regards,
Gabriele
From: Jonathan Rummel
Subject: Re: [rt-users] Auto-creating a 'dependant' ticket On
Wikus Smit wrote:
> ./rt-shredder --plugin 'Tickets=query,Queue="it-support" and Status="deleted"'
>
> Did anyone experienced the same problem in the GUI or maybe knows how
> to delete more tickets at a time?
>
./rt-shredder --plugin 'Tickets=query,Queue="it-support;limit,100" and
Status="delet
Loos, Christian wrote:
> Maybe Shredder will delete some tickets.
>
> Take a look at this bug:
> http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest
> ___
>
I don't think this is what is biting me though - it has been happily
shreddi
Hi All,
We are trying to get the Shredder working on RT 3.8.6 (Ubuntu Install)
under tools but with no luck, it keeps saying “Shredder needs a
directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server”
in the GUI.
We created it m
On Wed, 2 Dec 2009, Robert Nesius wrote:
> I sense having all of my users be privileged is going against the design
> philosophy of RT, and would appreciate any clarification or insights from
> other RT admins.
There are a number of problems just having a large number of legitimately
privileged
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