On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote:
> I did try that, and it literally did nothing. (other than recorded the change
> in the ticket and created empty emails to requestors)
>
> This has been very easy to re-produce and there must be some different way
> the Owner is pu
On Thu, Feb 23, 2017 at 08:51:29AM -0500, Alex Hall wrote:
> I'm going to send the email I normally hate to receive. If you ever figure
> this out, please share it with the list!
>
> I have a script to assign the ticket creator as the owner on creation, which
> works perfectly. Like you, though,
On Mon, Feb 20, 2017 at 09:32:33AM +0100, Daniel Rauer wrote:
> Nobody with an idea on how we can make any progress with escalations?
> Any input would be helpful, like working config snippets, rt-crontool
> calls that works for someone, ...
>
> Bye, Daniel
Hi Daniel,
We are still working on our
On Mon, Feb 13, 2017 at 03:53:41PM +, Cena, Stephen (ext. 300) wrote:
> We have an instance of RT that is shared across three departments. Each
> department only needs to be able to see specific queues. Due to the way
> permissions work in RT, all the queues are visible. My idea to fix the
On Wed, Dec 07, 2016 at 11:46:44AM -0500, Alex Hall wrote:
> Hello list,
> Is there an example of a script to prevent duplicate emails? We often have
> users adding an owner as a CC, or adding someone as a CC and a one-time CC,
> or for other reasons adding someone to a ticket multiple times. I've
On Mon, Dec 05, 2016 at 02:02:19PM +, Joel Bergmark wrote:
> Hi,
>
> I have a problem with "On Correspondance Notify Requestor".
>
> In some cases we have a requestor like but we get replys
> from hence the global rule "On Correspondance Notify
> Requestor" applies and sends a mail to the
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote:
> Thanks, I didn't know that would happen. I did that to suppress the email
> notification; we want users notified if their tickets change owners, but only
> if that change is NOT from "nobody" to themselves.
>
> I just updated the scrip
Hi Alex,
You do not record your transaction in your scrip. That means that the
system does not know that a change has been made and to invalidate the
caches. You will either need to record it or live with the result.
Regards,
Ken
On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote:
> >> my
On Mon, Nov 28, 2016 at 03:43:01PM +, Kriegers Horst wrote:
> Hi,
>
> Thanks for your reply.
> I know this is the easiest way, but it is not acceptable in our case
>
> Regards,
> Horst
Hi Horst,
When the shredder runs, it generates a SQL file to reconstitute the
deleted item when run. You c
Hi,
It is easier to just use the Shredder to delete the transaction
from the system.
Regards,
Ken
On Mon, Nov 28, 2016 at 02:32:17PM +, Kriegers Horst wrote:
> Hello,
>
> We have users they have mentioned confidential information in RT.
> Now I need just to anonymize these information in th
On Tue, Nov 22, 2016 at 04:13:46PM -0500, Mike Johnson wrote:
> We just went live with RT 4.4.1 and it seems that LDAP authentication is
> failing.
>
> It has now died 2 days in a row, at approximately the same time.
>
> The RT log is showing the following error:
> 2819] [Mon Nov 21 21:10:28 2016
On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote:
> Hello list,
> Some users at work are wondering if they can search ticket contents?
> There's no way in the search builder, but I know I can plug any SQL I want
> to into the advanced search. Even if I knew the SQL to use, though, that's
>
On Mon, Oct 31, 2016 at 04:17:11PM -0400, Alex Hall wrote:
> Hi all,
> Thanks for the responses, it's partially working. When I use my
> Email_Local.pm, the server refuses to start, yet I have no errors. Running
> it through Perl's checker reveals only:
>
> Name "RT::Logger" used only once: possib
On Thu, Oct 27, 2016 at 03:21:51PM -0400, Jeff Blaine wrote:
> On 10/26/2016 4:27 AM, Martin Wheldon wrote:
> > Hi Jeff,
> >
> > If you examine the ticket history of the problem ticket it should tell
> > you what happened
> > for it to be set back to the "new" status.
> >
> > Is it being reopened
On Tue, Oct 11, 2016 at 12:55:13PM -0400, Alex Hall wrote:
> Hello list,
> This may be off-topic, but I'm serving RT with Nginx and FCGI. Randomly, it
> seems, the FCGI server is failing. Nginx works, but users see "error 502:
> bad gateway". I see the same in the logs, with connect() failing. All
On Fri, Oct 07, 2016 at 03:53:05PM -0400, Alex Hall wrote:
> Hello list, yet again,
> We're trying to add a saved search, to let the user view owned and CC-ed
> tickets. I have the search made, and stored as a system-wide item. I have a
> dashboard with the search on it. All users can select that d
On Fri, Oct 07, 2016 at 11:36:13AM -0400, Alex Hall wrote:
> Yes, that would be the ideal solution, and I would dearly love to have
> that. From what I've seen so far, and from what people have said on this
> list, it doesn't seem like RT can do that. If there's a way, I think
> everyone who works
On Fri, Oct 07, 2016 at 11:24:06AM -0400, Alex Hall wrote:
> Hello all,
> I'm kind of jumping around, both trying to update the test RT instance and
> do more with our production instance between other projects, so sorry for
> seeming to be all over the place with questions.
>
> I've been asked to
On Wed, Oct 05, 2016 at 09:20:06PM +0200, Joop wrote:
> On 5-10-2016 14:33, Alex Hall wrote:
> > Oh right, of course. Still not used to all the commands available, I
> > guess. For anyone who is reading this and needs to locate the folder,
> > I found it at
> > /usr/local/share/request-tracker4/Plu
On Tue, Oct 04, 2016 at 05:10:57PM -0400, Alex Hall wrote:
> Do you happen to know where that is on Debian? I can't locate a plugins
> directory anywhere I've tried, and putting it in /usr/request-tracker4/etc
> didn't seem to work correctly. Thanks.
>
Hi Alex,
Try doing a find for a '*HistoryFi
On Tue, Oct 04, 2016 at 04:21:13PM -0400, Alex Hall wrote:
> Thanks guys. For the RT::Extension::HistoryFilter, where should the config
> file go and what should it have? The readme says to put it in /etc, but
> that doesn't seem right. Even if it is, the readme never details the
> options or synta
On Tue, Oct 04, 2016 at 07:13:12PM +0200, Joop wrote:
> On 4-10-2016 16:31, Alex Hall wrote:
> > Sorry to ask something I've already posted about, but this is the last
> > major area my boss and coworkers are all continuing to ask me about.
> > It's also one area on which I can find nothing at all.
On Mon, Oct 03, 2016 at 02:11:32PM -0400, Alex Hall wrote:
> Hi all,
> The only note for the configuration variable in the docs says "hides unset
> fields on ticket display", which I knew from the variable name. But what is
> an unset field, and is this on ticket creation as well? How do I unset a
On Mon, Sep 26, 2016 at 06:02:53PM +0200, Patrick G. Stoesser wrote:
> Hello there,
>
> I'm using RT 4.2.8. I'm having several queues for several departments.
>
> Now, tickets have to be pushed into other queues where then the
> according department works on them. But the "pusher" should not be a
On Wed, Sep 21, 2016 at 02:12:00PM -0400, Alex Hall wrote:
> Do you run from source? If not, how did you direct RT to use alternative
> paths during the install rather than using all the same ones and thus
> failing to install or overriding existing files?
>
> Were I to attempt a source install ag
On Wed, Sep 21, 2016 at 12:50:51PM -0400, Alex Hall wrote:
> Hello all,
> I finally have RT sending out emails on the company's server, so we're
> ready to move forward with testing things and making changes. To that end,
> I'm wondering how everyone manages testing changes without affecting the
>
On Wed, Sep 14, 2016 at 09:00:48AM -0400, Alex Hall wrote:
> Hello all,
> I'm getting a bit desperate. I have no idea why the setting in
> 51-dbconfig-common and the main SiteConfig.pm file are both 'mysql', but
> the error when my FCGI server starts clearly indicates that RT is trying to
> connect
On Mon, Sep 12, 2016 at 12:53:37PM -0400, Alex Hall wrote:
> Hi all,
> My boss has just been looking through RT, and he didn't like that everyone
> in a queue was emailed for every ticket. I've removed queue staff and admin
> groups as watchers so this won't happen again, and we'll rely on entering
On Mon, Sep 12, 2016 at 09:08:44AM -0700, Tim Gustafson wrote:
> We just finished importing around 50,000 tickets from one RT instance
> into another instance with its own large collection of tickets. The
> rt-importer script put them into new queues (which we expected) rather
> than the ones we h
On Tue, Sep 06, 2016 at 11:49:51AM -0400, Alex Hall wrote:
> Hi again all,
> Another question related to emails came up as we tested RT just now. My
> coworker emailed in his ticket, and it got created. I went into the
> website, set myself as the owner, 'rejected' the ticket, and wrote a text
> re
On Thu, Sep 01, 2016 at 01:23:23PM -0400, Alex Hall wrote:
> Hey all,
> I think it's pretty clear by now that no one on this list uses Nginx (my
> server of choice). So, I guess I'll try to use Apache instead, using the
> official setup page:
> https://docs.bestpractical.com/rt/4.4.1/web_deployment
On Wed, Aug 17, 2016 at 11:22:30AM -0700, Aaron McCormack wrote:
> This is a scrip that I've previously used on 4.2 to prevent the "thanks"
> replies from reopening tickets:
> https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem
>
> I think education would be best, but this will squelch the
On Tue, Jul 12, 2016 at 11:06:44PM +0530, Nilesh wrote:
> ...
> > > > Does the default RT strip that off? Because I'm not seeing in one recent
> > > > duplicate created in the manner I described.
> > > >
> > > Ah it's hidden inside 'show full headers'. This is interesting. Is there
> > > some doc
On Tue, Jul 12, 2016 at 07:06:41PM +0530, Nilesh wrote:
> On Tue, Jul 12, 2016 at 7:02 PM, Nilesh wrote:
>
> > On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall wrote:
> >
> >> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> >> > I don't
On Tue, Jul 12, 2016 at 07:02:02PM +0530, Nilesh wrote:
> On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall wrote:
>
> > On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> > > I don't think that's going to help me.
> > > Let me give you a scenario:
On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> I don't think that's going to help me.
> Let me give you a scenario:
>
> Person A sends a mail to my queue with B and C in CC. RT sends autoreply to
> all of them. Then B thinks there should be something added so he replies to
> A's mail in
On Fri, Apr 22, 2011 at 10:32:31AM -0400, Chris Hall wrote:
> Hello all,
>
> Question: How should I best handle a ticket with multiple comments? By
> multiple, I mean 400+.
>
> Here's the background. Our helpdesk had to deal w/ a widespread outage.
> Tons upon tons of ppl were calling in for
On Fri, Apr 15, 2011 at 12:09:58PM +1000, Jesse Vincent wrote:
>
>
>
> On Thu 14.Apr'11 at 15:26:33 +0200, V?clav Ovs?k wrote:
> > Hi,
> > because of horrible performance of spreadsheet export of tickets I found
> > some badly created or missing indexes. I didn't investigate if other
> > RDBMS s
On Wed, Apr 13, 2011 at 10:07:51AM -0500, Chris Barnes wrote:
> Ok, this might be a stopid question. But I'm going to ask anyway.
>
> Is there an easy way for me to edit the text of things already in a ticket?
>
> For example, say I have a ticket and I add some comments (not sent to the
> req
On Fri, Apr 01, 2011 at 11:12:13PM +0200, Jan Hugo Prins wrote:
> On 04/01/2011 04:05 PM, Kevin Falcone wrote:
> > RT creates a user record for any email address associated with a
> > ticket. That is a fundamental part of how RT works.
> >
> > Why are you concerned about this?
> Well, it's not tha
On Thu, Mar 31, 2011 at 10:25:08PM -0400, Thomas Sibley wrote:
> On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
> > Hello All,
> > Good Day!
> >
> > It's my first to post a mail to the mailing list so bear with me. First
> > I am previous user of other ticketing system (Accord Trellis) and I have
>
There are procedures used by several different people who performed
this migration in the wiki. None of them look particularly difficult.
Cheers,
Ken
On Thu, Mar 24, 2011 at 03:10:16PM -0700, Simon Gao wrote:
> Hi,
>
> Have anyone successfully migrated RT database from MySQL to PostgreSQL?
>
>
On Wed, Mar 09, 2011 at 08:30:11PM +0200, ronald higgins wrote:
> Greetings List Members,
>
> Does anyone know how to search through the ticket history. I'm trying
> to trace all the tickets that a particular user has worked on and not
> necessarily closed, possibly handed over to another user,
>
On Fri, Mar 04, 2011 at 04:43:46PM -0500, Mathew Snyder wrote:
> Right now our configuration limits who can own tickets in each queue.
> It used to be a flatter configuration in which anyone could own a
> ticket in any queue. This was cumbersome for more than one reason. It
> meant every user was l
On Fri, Mar 04, 2011 at 06:41:16AM -0800, Yan Seiner wrote:
> Kevin Falcone wrote:
>>> Back to the "New Messages" behavior - it doesn't do that. It says
>>> "No" even if a new emailed comment appears. Is there a way to get
>>> the behavior I want?
>>>
>>
>> Are you the one updating the ticke
On Thu, Mar 03, 2011 at 01:09:31AM -0800, john s. wrote:
>
>
> Hello all,
>
> Is it possibe to deactivate the user nobody without any Disadvantages for
> the whole system?
>
>
> or is it a recipe for an proximate event?
>
> best regards john
>
You will need to run through all the scrips an
On Tue, Mar 01, 2011 at 02:15:11PM +0100, hubert depesz lubaczewski wrote:
> On Tue, Mar 01, 2011 at 04:13:14PM +0300, Ruslan Zakirov wrote:
> > Then something wrong with your setup. RT_Config.pm should contain defaults
> > for this option.
>
> This is config from rather old version of rt moved ac
On Fri, Feb 25, 2011 at 11:17:02AM +, Giuseppe Sollazzo wrote:
> Hi all,
> we've been using RTx::EmailCompletion for a while very successfully. This
> is an extension that allows the user to see a pop down display of e-mail
> addresses upon insertion of a minimum number of characters.
>
> The
On Thu, Feb 17, 2011 at 04:27:40PM -0600, Susan McClure wrote:
> I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to
> Select a user's record under Config=>Users I receive this error:
>
>> RT::User::CurrentUserRequireToSetPassword Unimplemented in
>> HTML::Mason::Commands.
>> (
On Thu, Feb 17, 2011 at 11:03:54AM -0600, Jon Baker wrote:
> I have an RT system running about 25 queues. I have a global scrip that runs
> On Correspond to notify the requestor with the default Correspondence
> template.
>
> I have one queue that I'd like to use a different template (to have a
.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
> Marshall
> Sent: Wednesday, February 09, 2011 9:39 AM
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] getting a group of ticket numbers
>
> Maybe I cannot see the forest fo
Maybe I cannot see the forest for the trees, but how
can you select a group of ticket ids? You can type a
single ticket number in the search box and that works,
but what if you want tickets numbered 235-331? Any
ideas?
Cheers,
Ken
On Tue, Feb 08, 2011 at 05:25:26PM -0430, Hernan Garcia wrote:
> Good evening guys,
>
> I am wondering if there's a way to set a ticket due date with the same email
> sent to create it in the first place (like any special string format in the
> subject or body of the email).
>
> Thanks in advan
On Mon, Feb 07, 2011 at 10:16:22PM -0700, Thierry Thelliez wrote:
> Hello,
>
> We have been playing with different redundant architectures.
>
> The system we are trying now is comprised of:
> 1- Two front end servers running an LVS based proxy system. Proxy to
> RT and also other apps.
> 2- The t
On Fri, Feb 04, 2011 at 10:31:05AM -0600, John Alberts wrote:
> I have setup some cronjobs to use rt-crontool to email reminders to a
> group email address about open tickets. This works great, but every
> time it sends an email, it logs it in the ticket history. This makes
> the ticket history q
On Thu, Feb 03, 2011 at 12:38:41PM -0600, Chris Barnes wrote:
> On the dashboard (is that it - the "home"?) there is this neat thing called
> "Quick Ticket Creation".
>
> Because of the way we do things, this area is really only useful to us to
> "log quickie, one time events". That is,
> * if
On Fri, Jan 28, 2011 at 04:35:01PM -0500, Todd Chapman wrote:
> We are looking at possibly load balancing RT's web front end. Our
> sessions are DB based.
>
> Are there any gotchas to consider?
>
> RT 3.6.3 (I know, I know)
>
> Thanks.
>
> -Todd
>
We have not needed to do this for RT yet, but
On Tue, Jan 11, 2011 at 01:53:48PM +, Garry Booth wrote:
> Hi all
>
> Happy new year.
>
> Does anybody know if there is a way to globally change the default setup
> for "10 highest priority tickets I own"?
> e.g: make it order by a custom field.
> I can easily do it for myself by simply editin
On Tue, Jan 11, 2011 at 09:00:51AM -0500, Steve McStravick wrote:
> This looks great, I hope to be trying this soon.
> I'll also try to integrate antiword, docx2text and pdftotext so we can
> search our RTFM documents.
>
> If/When I do, I'll be sure to update wiki!
>
> Steve
I am not using sphin
On Thu, Jan 06, 2011 at 01:50:19PM +0900, Georgi Georgiev wrote:
> Quoting Kenneth Marshall at 05/01/2011-08:14:10(-0600):
> > On Wed, Jan 05, 2011 at 07:31:37PM +0900, Georgi Georgiev wrote:
> > > I am looking for some advice on how to speed up some queries using
> >
On Wed, Jan 05, 2011 at 07:31:37PM +0900, Georgi Georgiev wrote:
> I am looking for some advice on how to speed up some queries using
> custom fields that got unusably slow after an upgrade from the RT 3.6 series
> to 3.8.
>
> We are currently running RT 3.6.10 on CentOS 5.5 with a postgresql
> ba
On Mon, Dec 20, 2010 at 11:38:35AM -0500, Darin Perusich wrote:
> Hello,
>
> I'd like to search for tickets created w/in the past 7 days which can be
> done easily enough by creating a query where Created after some day,
> "Created > '2010-12-13'". I'd like to make this more dynamic so I go
> into
On Mon, Dec 20, 2010 at 08:31:15AM -0600, Tollefsen, Lyle wrote:
> Hello,
>
> Is it possible to include users Identity, Location and Phone numbers info in
> the ticket metadata? I know I can grant ShowConfigTab and AdminUsers to give
> access to this info, but I want access to be read only and,
On Mon, Dec 13, 2010 at 11:43:14AM -0600, John Arends wrote:
> CPAN makes me cranky, but trying to package all the perl modules as RPMs
> makes me crankier. It's like wrapping one packaging system around another
> one, and fighting with both of them.
>
> The reality is, every time RHEL updates pe
On Sat, Dec 11, 2010 at 09:35:26AM +, Justin Hayes wrote:
> Thanks Ken. I certainly prefer the idea of using inbuilt DB server
> functionality to improve performance than an external tool hooked in.
>
> I'll probably look into a PostgreSQL migration first and see where that takes
> me. I hop
On Fri, Dec 10, 2010 at 11:22:51AM -0800, Kenneth Crocker wrote:
> To List,
>
> I use the parent/child relationships alot in my projects. I get tired of
> adding timeworked in a child and then add it again to the parent of that
> child and on and on upwards, including forks.
> So, I created scrip
On Fri, Dec 10, 2010 at 10:15:19AM -0500, Jeff Blaine wrote:
> We have the need to be able to search MS Word documents
> as part of RT search.
>
> Any ideas where to start on that?
>
> Thanks!
>
You will need a MS Word -> text converter. Then when an
attachment is of type MSWord, run the converter
Hi Naresh,
One thing that may be worth doing is to run a local caching
DNS server. This can help prevent transient DNS problems with
your ISP from tanking your RT performance. The best one that
I know of and that we use on our RT system is called
pdns-recursor-3.3. You can get it from www.powerdns
On Fri, Dec 10, 2010 at 08:26:58AM +, Justin Hayes wrote:
> Any view on which is faster Jesse (postgres or mysql/sphinx)?
>
> Also how much faster than the old Content search are we talking? Orders of
> magnitude, or just 'faster'?
>
> Thanks again,
>
> Justin
>
Hi Justin,
I have not ben
It sounds like all of your problems are DNS related. Instead
of disabling the lookups everywhere because they are busted,
if you fixed them it would all just work. Barring that, you
will need to disable the DNS lookup that is causing the slow
mail problem. Good luck.
Cheers,
Ken
On Thu, Dec 09, 2
On Wed, Dec 08, 2010 at 05:05:02PM +0300, alexander lunev wrote:
> 08.12.2010 16:58, Kenneth Marshall ??:
>>> I _need_ to search resolved tickets, and in simple search they're not
>>> searching. Besides, this is my first try to make callbacks work, and i'm
&g
On Wed, Dec 08, 2010 at 10:44:51AM +0300, alexander lunev wrote:
> 07.12.2010 17:51, Kenneth Marshall ??:
>> Not to discourage you, but it is really better to not default to
>> search resolved tickets. That number will grow without bound and
>> eventually kill your p
> OpenBet Support Manager
> justin.ha...@openbet.com
>
> On 7 Dec 2010, at 19:40, Kenneth Marshall wrote:
>
> > Hi Justin,
> >
> > In the wiki, there are fulltext index modifications for Oracle and
> > PostgreSQL. I based the PostgreSQL version on the Ora
; the data, and just display the first 50 etc.
>
> Which DB backend would work faster?
>
> Thanks,
>
> Justin
>
> -
> Justin Hayes
> OpenBet Support Manager
> justin.ha...@openbet.com
>
> On 7 Dec 2010, at 17:4
You need to use a DB backend that supports fulltext indexing for
content searchs to be fast. The actual query that you stated runs
quickly, is only for the first 50 tickets. I do agree that running
the same count() query twice for the same search is sub-optimal. I
do not see how you could avoid the
Not to discourage you, but it is really better to not default to
search resolved tickets. That number will grow without bound and
eventually kill your performance. Also, how will you NOT search
the resolved tickets? My two cents.
Cheers,
Ken
On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lun
On Fri, Nov 19, 2010 at 10:03:53AM -0700, Thierry Thelliez wrote:
> Hello all,
>
> Has anyone some experience running RT on top of MySQL Cluster?
> Feasible? Overkill? Any issues?
>
> We think that with our application we will see peaks/burts of tickets
> submissions. We want to be able to absor
Yes, you can assign the appropriate permissions to the queues.
We had to remove so overly permissive global permission settings
to get this to work correctly. You can use the RightsMatix module
to help you track down problems. RT is pretty granular in its ACL
design. We currently have several compa
On Fri, Nov 05, 2010 at 09:04:07AM -0400, Vick Khera wrote:
> On Nov 5, 2010, at 8:59 AM, Josh Narins wrote:
>
> > They are never clobbered with:
> >
> > ./configure --prefix=/opt/local
>
> so now you need your own private copy of perl in /opt/local as well else
> the package system may clo
Can you do a search with tickets that are last updated by someone
who isn't you?
Ken
On Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote:
> Kenneth,
>
> I'm sorry, I may have not been clear on my request. I do want it to show the
> unread message notification. My issue with RT
On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:
> Hi:
>
> RT-3.8.7
> Apache2
> Mysql
> perl5 (revision 5 version 8 subversion 8)
>
> mod_perl2 v2.04;
>
> DBIx::SearchBuilder v1.56;
>
> DBD::mysql v4.005;
>
> DBI v1.605;
>
>
>
> When a user run a search that returns > 5000
It sends daily, weekly, ... digests of all Emails from RT
that would have been sent individually throughout the time
period by default, except the user chose to receive Email
digests in the Preferences.
Cheers,
Ken
On Fri, Sep 24, 2010 at 03:01:41AM -0500, nlytnmnt wrote:
> All,
>
> Could someon
Did you performance problem go away? You may want to run a
REINDEX on your tables to clear out any bloat which will
degrade lookup performance, though.
Ken
On Wed, Sep 22, 2010 at 04:29:40PM -0400, Jeff Blaine wrote:
> On 9/22/2010 4:16 PM, Kenneth Marshall wrote:
>> It should
> Hmm... given how long 'VACUUM FULL;' is taking now,
> maybe I was connected to the default database when I
> ran it before starting this thread instead of 'rt3'
>
> *fingers crossed*
>
> On 9/22/2010 3:25 PM, Kenneth Marshall wrote:
>> Hi Jeff,
lter: (((contenttype)::text = 'text/plain'::text) OR
> ((contenttype)::text ~~ 'message/%'::text) OR ((contenttype)::text =
> 'text'::text))
> -> Bitmap Index Scan on attachments2 (cost=0.00..3.63
> rows=181 width=0) (actual
Hi Jeff,
Wow, is that version of PostgreSQL old. Certainly there have
been many, many performance improvements since v8.1.x. While
upgrading would help, you really need to run an EXPLAIN ANALYZE
for your slow queries to see if there is a problem area. Also,
you should check to wiki to see if you h
You need to have a global scrip that check for a queue change
and if the previous queue was the queue that you want to track
or react to exits.
Cheers,
Ken
On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
> Hi,
>
> We're running RT 3.8.8 and we need to fire a scrip when a tic
I believe you will need to enumerate the members of your
group in your query.
Cheers,
Ken
On Tue, Sep 14, 2010 at 01:01:07PM +0200, peceka wrote:
> Hi,
>
> if there is a possibility to see all tickets which were created by
> members of group which i belong too?
> i tried to search such option in
That should also be:
Due > '1 day ago'
and not:
Due > 'today'
Ken
On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote:
> On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote:
> > To list,
> >
> > I've been to the w
On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote:
> To list,
>
> I've been to the wiki and did some googling but no joy. Most likely my
> inexperience with both.
>
> I'm trying to run a query in RT that will give me all "open" tickets that
> are due within the next 30 days. Simple
One big win with enabling compression was that pages loaded in bigger
pieces and you have less problems with users trying to type in an
page that is unfinished with unpredictable results. With the DEFLATE
on, the page all decompresses on the fast client instead of dribbling
out from the server.
Ch
On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
>>
>> In principle, an informative bounce is okay. Unfortunately, it can
>> be taken advantage of by unscrupulous mailers to send SPAM messages
>> to othe
On Wed, Sep 08, 2010 at 10:41:32AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
>> great for
opening tickets via the web interface. However, my company opens at
>> least
90% of its ti
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >>
> >> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for
> >> opening tickets via the web interface. However, my company opens at
> least
> >> 90% of its tickets via email. Is there anything out that can
On Thu, Sep 02, 2010 at 08:03:08AM -0700, Gareth Tupper wrote:
> Hallo
>
> Wonder if anyone can point me in the right direction. I'm using RT 3.8.6.
> I'd like to move tickets to a new queue if the 'updated' date is older than 3
> days.
> The intention is to stop tickets getting lost & languis
On Mon, Aug 30, 2010 at 04:21:51PM +0200, Guadagnino Cristiano wrote:
> Hi all,
> is there anybody already using Sphinx with RT to implement fast and efficient
> full-text search?
>
> For RT developers: are there plans for implementing better full-text search
> in RT in the (near) future? What a
The UPGRADING file covers all previous releases. Look at the
version in the release to which you are upgrading.
Cheers,
Ken
On Tue, Aug 10, 2010 at 09:41:52AM -0400, Mike Johnson wrote:
> Is there anywhere on the wiki that documents which releases can be upgraded
> to from each?
>
> I guess basi
What about something like:
http://wiki.bestpractical.com/view/ExtractCustomFieldValues
Cheers,
Ken
On Tue, Aug 03, 2010 at 11:22:45AM -0700, Kenneth Crocker wrote:
> Mark,
>
> Priority is a number field in the DataBase and if you use the CBM command
> "Priority: Urgent", RT will kick it out as
w it's coded hehe)
>
> On Tue, Aug 3, 2010 at 11:08 AM, Kenneth Marshall wrote:
>
> > On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote:
> > > Would this also ensure that when LDAP finds the matching email in RT's
> > > users, it'
On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote:
> Would this also ensure that when LDAP finds the matching email in RT's
> users, it'll update the other info to what LDAP has?(essentially overwriting
> the email address as username that was set when a non-user emails RT)
>
The funct
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