On Wed, Feb 12, 2014 at 07:46:17AM -0800, Ethan Hohensee wrote:
> I'm having some issues getting a scrip I wrote to run in RT 4.2.2. I am
> attempting to populate some custom fields from XML in an email submitted
> ticket but in the process of troubleshooting, I noticed that the scrip
> itself was
On Thu, Feb 13, 2014 at 04:25:29PM +0400, Arkady Glazov wrote:
>My system time zone set to Europe/Moscow (UTC + 4). But when i look ticket
> history all times
>show as UTC -5. How i can set correct time zone to RT ?
When you say System Time Zone, do you mean the server's timezone?
What ha
On Thu, Feb 13, 2014 at 11:05:02AM +0100, Marko Cupać wrote:
> [10853] [Thu Feb 13 09:53:35 2014] [warning]: Use of uninitialized
> value in lc
> at /usr/local/share/rt42/html/Elements/QueueSummaryByLifecycle line
> 131. (/usr/local/share/rt42/html/Elements/QueueSummaryByLifecycle:131)
> [10853] [T
On Thu, Feb 13, 2014 at 10:05:43AM +0400, Arkady Glazov wrote:
>Please help make search on ticket body.
>The first i try search by add in where field next text " content like
> 'something' " - not
>work. Nothing not found . I look to RT Wiki and find portlet
>[1]http://requesttrack
On Thu, Feb 13, 2014 at 12:48:59PM +0900, Hajime Takase wrote:
>My question might be too ridiculous but I still could not
>understand what is 'Administrator' means in RT.How can
>I assign some privileged-users(staff) to Administrator?
>Does Administrator means 'SuperUser'?
> [1]htt
On Wed, Feb 12, 2014 at 10:54:17AM -0800, j.hubbard wrote:
> I have a DateTime Custom field called "Effective". The value of this field
> is sent out in emails on ticket creation.
>
> So far I have changed settings in RT_SiteConfig for $DateTimeFormat and
> $DateDayBeforeMonth but those don't a
On Tue, Feb 11, 2014 at 04:58:42PM -1000, Mathew Snyder wrote:
>I attempted to log into an instance of RT that I've been helping set up
> and found that it was
>throwing an internal server error.
>The log has the following entry on repeat
Those are debug messages telling you that RT::
On Tue, Feb 11, 2014 at 04:28:11PM -0800, charlyc...@yahoo.com.ar wrote:
> Do you know if there is any extension that allows you to save
> messages when replying or commenting a ticket like a "draft" where
> you can go back and forth an different tickets and send them when
> they are ready?
First
On Fri, Feb 07, 2014 at 12:30:45PM -0500, john boris wrote:
>Kevin,
>Thanks for the reply. I reran the script and selected mysql (which I did
> originally) it had an
>error at the end and I had a choice to retry, abort, retry (skip
> questions) so I said retry
>and it asked me the
On Fri, Feb 07, 2014 at 09:44:48PM +0100, Martin Drašar wrote:
> Hmm... so I have just hacked the Template.pm _DowngradeFromHTML() to
> check for multipart/alternative in transaction and supply the
> text/plain part from it, instead of using the HTML::TreeBuilder and
> HTML::FormatText. Seems to wo
On Mon, Feb 10, 2014 at 12:55:49AM +0100, Jan Niezbędny wrote:
>A few days ago i moved my RT (v4.0.4) database (MySQL) to another server.
> Of course
>I introduced relevant configuration indicating where the base is located.
> From
>that moment to log on to the program is a big proble
On Mon, Feb 10, 2014 at 07:14:58PM +0100, m...@fv-berlin.de wrote:
> Now I tried to import that:
>
> rt-importer /root/rt422-mysql/
>
> However, this almost immediately fails with:
>
> [11764] [Mon Feb 10 18:12:01 2014] [warning]:
> Can't read /root/rt422-mysql/root/rt422-mysql/001.dat: No such
On Mon, Feb 10, 2014 at 04:35:42PM +1100, Paul Warren wrote:
>I've been asked by my support team to configure RT to treat replies via
> email as comments, for
>a single queue only. I'm new to RT and don't really know how to do that!
>
>Specifically, when staff reply to a ticket notif
On Mon, Feb 10, 2014 at 02:16:50PM +0100, Sylvain Auguy wrote:
>Ok my bad... It does as you said Kevin, but I still have a problem. The
> new customer field
>values are not recognized properly by the pages Modify.html and
> ModifyAll.html and it acts as
>if these fields were without a
On Fri, Feb 07, 2014 at 11:10:52AM -0500, Len Jaffe wrote:
> my $tickets = RT::Tickets->new(GetCurrentUser());
> my $queue ='foo'
> $tickets->LimitCustomField(CUSTOMFIELD => $internal_gid, OPERATOR => '=',
> VALUE => "i$generic_id", QUEUE => $queue );
> my $ticket = $tickets->Next;
> The error
On Fri, Feb 07, 2014 at 12:40:29PM +0100, Martin Drasar wrote:
> On 6.2.2014 17:21, Kevin Falcone wrote:
> > On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
> > 4.2 does a much better job passing along multipart mails.
> > You cannot easily force RT to send
On Fri, Feb 07, 2014 at 11:05:04AM +0100, Sylvain Auguy wrote:
>When I edit a custom field via REST, the associated
> "ObjectCustomFieldValue" will, by default,
>appear as disabled in the database.
>Is there any reason for that ? How can I avoid it ?
>I use RT 3.8.4.
When you upda
On Fri, Feb 07, 2014 at 11:40:19AM -0500, john boris wrote:
>I installed RT4.2.2 using apt-get from the repositories on Ubuntu 12.10
> LTS. When I try to
I'm not aware of RT 4.2 packages on Ubuntu or Debian. Ubuntu in fact
tends to run multiple versions of packages behind the Debian release.
On Thu, Feb 06, 2014 at 07:53:24PM +0200, Stefan Gofferje wrote:
> > The original message is *only* quoted if you click on Reply in the
> > transaction history, not Reply from the top of the page.
>
> THAT works, thanks! Is that always like this under any circumstances or
> is there a possibility
On Thu, Feb 06, 2014 at 06:00:45PM +0100, Florian Lohoff wrote:
> On Thu, Feb 06, 2014 at 11:20:30AM -0500, Kevin Falcone wrote:
> > There is nothing on the ticket level that tracks a re-open, you have
> > to scan the history with ticket/id/history or set up Scrips to save
>
On Thu, Feb 06, 2014 at 04:35:32PM +, Ashley Ward wrote:
> I’ve been doing some experimenting with RT 4.0.19 (we can’t use
> 4.2 as we’re using RTIR) and it would seem that you can’t link
> (any of the types of link) a ticket to another ticket unless you also
> own the other ticket, which seems
On Thu, Feb 06, 2014 at 04:42:21PM +0200, Stefan Gofferje wrote:
> Does nobody have an idea what might be the problem? I'm really worried
So far you've described a color issue, which is not a problem, and a
Template problem which I still don't understand.
> >> The "template problem" is that it se
On Thu, Feb 06, 2014 at 01:02:22PM +, Ethier, Michael wrote:
>When I try this code, it runs but it's not outputting what I need:
>my $trueuser = $TicketObj->Requestors->UserMembersObj->First->RealName;
>$RT::Logger->debug("trueuser is: ".$trueuser);
>
>Resulting output looks to
On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
> in our RT installation (4.0.6) we have a tool that sends e-mails to the
> RT with Content-Type: multipart/alternative that I want to forward from
> RT to all recipients. On the receiving end we have a scrip that
> OnCorrespond notifie
On Thu, Feb 06, 2014 at 11:40:53AM +0100, Florian Lohoff wrote:
> So i'd like to find out whether the ticket was reopened and when. I
> currently fail how to find.
>
> Example REST output for a reopened ticket. Creates is the
> original dtae. It was resolved and reopened.
There is nothing on the
On Thu, Feb 06, 2014 at 02:14:26PM +0100, Vegard Vesterheim wrote:
> I added a scrip 'On Correspond Notify Owner', that notifies the owner of
> a ticket when he/she is *not* among the AdminCCs. The change was simple
> enough to add.
>
> The default behaviour seems counter-intuitive. Are there any
On Fri, Jan 31, 2014 at 05:13:13PM -0500, Kevin Falcone wrote:
> Unfortunately, while that is a good argument, there are some UI
> failures supporting it. I'll file a bug about it.
I've filed
http://issues.bestpractical.com/Ticket/Display.html?id=28873
about the terrible Dis
On Wed, Feb 05, 2014 at 03:42:38PM +, Simon Wilcox wrote:
> What we'd like to do is auto-link tickets together whenever they're
> mentioned in a comment or response. The regex to extract the ticket
> numbers from the body of the message I have and I think I know how
> to create a link[1] but I
On Mon, Feb 03, 2014 at 12:33:17PM +0100, Anthony BRODARD wrote:
>Feb 3 12:09:50 bob RT: [10535] DBD::mysql::st execute failed: Lock wait
> timeout exceeded; try
>restarting transaction at
> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 589.
>Feb 3 12:09:50 bob RT: [1
On Mon, Feb 03, 2014 at 11:22:16AM -1000, Mathew Snyder wrote:
>Looking for support on an issue that I haven't found online through
> searches.
>New instance of RT 4.2.2 on CentOS 6.5 with Apache 2.2.15-29 and FCGI�
>2.3.9-1.�
You really need to show your RT debug logs, the logs you'r
On Mon, Feb 03, 2014 at 07:07:23AM -0800, scott.dalzell wrote:
> i am currently using RT4.0.12 and i am trying to create a dashboard to
> display all new Articles that have been created in the last 2 weeks
>
> the first hurdle i have come across is that i can not save any Article
> searches into a
On Tue, Feb 04, 2014 at 11:45:20AM -0500, supp...@pureview.com wrote:
> Did you know if I can change the default home page to "Articles" instead
> of tickets home page?
>
> I would like to change to articles home page
Unfortunately - there's no easy callback where you can modify this,
but you
On Tue, Feb 04, 2014 at 08:34:27AM -0800, Tim Wiley wrote:
> >Is this expected behaviour? How might I work around this?
>
> It is not expected behavior. I reported this a few months ago.
> Thomas said that it's already fixed in the 4.2 branch & there's a
> ticket to have it fixed in the 4.0 branc
On Wed, Feb 05, 2014 at 03:47:09PM +0200, Stefan Gofferje wrote:
> I set up RT to handle emails for a new website project. All worked fine
> so far. I noticed today that the timezone was still set to US/Eastern,
> so I changed it to Europe/Helsinki and restarted the apache2.
> Since then, the edito
On Tue, Feb 04, 2014 at 03:48:34PM -0800, Duncan Napier wrote:
> One of the Admins has requested access to the contents of a queue be
> given to a small group of unprivileged users. The most obvious way is
> to use a query to generate an RSS feed. So far so good. However, we
> may want to restrict
On Tue, Feb 04, 2014 at 04:02:05PM -0500, Hugo Escobar wrote:
>$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure =>
> \$checks_failure,
>results => \@results, CallbackName => 'Initial' );
>
>which exists at the beginning of the <%INIT> section
>My implementatio
On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote:
>Running RT 4.0.19 on Ubuntu 12.04.4 LTS.
>
>During ticket creation from the Web UI, when someone places an e-mail
> address in the CC:
>field, it doesn't appear to send e-mails to those people. Below is what I
> could find
On Fri, Jan 31, 2014 at 04:50:15PM +0100, Christian Loos wrote:
> How can I delete a scrip?
> The Method is there but I can't find anywhere a delete button for
> scrips, even by checking the HTML source code.
I have a vague recollection that the argument was made that deleting
scrips was 'dangerou
On Fri, Jan 31, 2014 at 04:27:47PM -0500, Lois Bennett wrote:
Reordering -
>By using the command line to create a ticket I have tracked it down to a
> single call using the
>Devel::NYTProfmodule.
>
>perl -d:NYTProf rt create -t ticket set subject="Testing" queue=19
> owner=salbb
A
On Fri, Jan 31, 2014 at 10:45:55AM -0800, dajackman wrote:
> Hello all. I am installing RT and RT-IR on a clean RHEL 6.5 machine.
> Installed RT without any problems. Logged in to the web interface using the
> default username password, no problems. Installed RT-IR 3.0.0. When I
> restart apac
On Fri, Jan 31, 2014 at 11:23:28AM +0400, Arkady Glazov wrote:
>How i can get user id or name that login to web RT? In scrip
> $self->CurrentUser show only
>'RT_System' always (on any login).
$self->TransactionObj->CreatorObj is the RT::User object of the person
who made the change (trans
On Thu, Jan 30, 2014 at 09:53:05AM +0100, Joop wrote:
> On 30-1-2014 9:27, Andreas Heinlein wrote:
> >Hello,
> >
> >is there a way to un-set a custom date field, i.e. turn it from a
> >specific date to "no value" again?
> In my test RT-4.2.2 it is '', two single quotes and the date will
> revert to
On Thu, Jan 30, 2014 at 05:23:52PM +0400, Arkady Glazov wrote:
>my installation with Extension ExtractCustomFiledValues. I'm novice in RT.
>I install extension by cpan
Assuming you ran
cpan RT::Extension::ExtractCustomFieldValues
that will not run all of the installation steps, particula
On Thu, Jan 30, 2014 at 09:44:51AM +0100, Marius Flage wrote:
> is basically if it's possible to convert/migrate to using LDAP and still
> keep the history for the tickets already in the system (currently around
> 1500). We've made sure to use the same username in the local database as
> the one pr
On Thu, Jan 30, 2014 at 09:24:17AM +0100, Andreas Heinlein wrote:
> I know there is "Extract custom fields from mail", but this is not a
> custom field. Does anyone know a solution for this?
The ExtractCustomFieldValues extension can be used to set other
fields, but honestly, you'll write less cod
On Thu, Jan 30, 2014 at 09:25:16AM +0100, Christian Loos wrote:
> Am 29.01.2014 18:44, schrieb Kevin Falcone:
> > I assume you've discovered this by now, but just in case you haven't,
> > the Stage of a scrip is settable on the Applies To page.
> This is not very o
On Wed, Jan 29, 2014 at 08:33:41PM +, Thomas Krichel wrote:
> > Also - connecting as the rtuser may be insufficient to fix
> > permissions. I suspect you actually need to run the acl fixes in RT
> > as the postgres user.
>
> What I had to do was to request the script explicitly to run as th
On Fri, Jan 24, 2014 at 07:54:06AM +0100, Gerald Vogt wrote:
> On 22.01.2014 11:57, Albert Shih wrote:
> > Because event manually through the web interface I can create a ticket with
> > « requestor » is the second email-address. I got a error.
>
> That's the same problem.
>
> Considering there
On Wed, Jan 29, 2014 at 05:39:00PM +, Thomas Krichel wrote:
> postgres=# grant all on database rtdb to rtuser;
> GRANT
> postgres=# ALTER DEFAULT PRIVILEGES GRANT ALL ON TABLES TO rtuser;
> ALTER DEFAULT PRIVILEGES
These don't seem like they would touch sequences.
I'd be inspecting the output
On Mon, Jan 27, 2014 at 06:08:37PM -0500, Steven Hopps wrote:
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/html
> /opt/rt4/local/plugins/RT-Authen-ExternalAuth/html /opt/rt4/share/html
I suspect you have RT::Authen::ExternalAuth twice in your @Plugins
line, or two Plugin("RT::Authen::ExternalAu
On Wed, Jan 29, 2014 at 07:32:58PM +0530, Ajay Kumar wrote:
>I am using RT 4.2.1 and stall Ticket Status is not changing to open after
> receiving response
>from requester.Can some one suggest configuration steps if required.
>Looking forward for response pls.
Read through:
http://bes
On Wed, Jan 29, 2014 at 03:22:51PM +, Duncan Carter wrote:
>Is there a way to filter incoming replies to tickets so that signatures
> and history of the
>eMail isn't added to the ticket?
While technically possible to do this in a Mail Plugin, it'll be much
easier to do before you invo
On Wed, Jan 29, 2014 at 04:25:19AM -0800, andriuss wrote:
> Is it possible to group tickets in Search/Result.html by Owner?
It sounds like you don't really want Group By, since Group By squishes
(4.2 makes it easy to see for example that in Queue A, Owner B has 7
tickets).
You likely want a simpl
On Fri, Jan 24, 2014 at 08:37:44AM +0100, Christian Loos wrote:
> how can I change the stage of an existing scrip in RT 4.2?
> In RT 4.0 there was an 'Phase' select box on the scrip page but I can't
> find it in RT 4.2.
I assume you've discovered this by now, but just in case you haven't,
the Stag
On Wed, Jan 22, 2014 at 08:23:45PM +, Jonah Hirsch wrote:
>I just installed both the RT Assets extension and the Assets Import CSV
> extension, but I
>cannot for the life of me figure out how to use the CSV import extension.
> Any thoughts?
The README shipped with the extension cover
On Tue, Jan 21, 2014 at 09:33:08AM -1000, Mathew Snyder wrote:
>Any assistance with this will be appreciated.
The correct thing to do is to re-open the original bug report on the
topic:
http://issues.bestpractical.com/Ticket/Display.html?id=28022
Simplest replication steps from a clean RT ar
On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote:
> When RT receives an e-mail I don't see any access to the LDAP server at
> first. It searches the sender address in the internal database. Doesn't
> find it. Then wants to create a new user. And only then it checks
> against the LDAP dat
On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote:
>Hello,
>I try to use the following cron task :
>/opt/rt4/bin/rt-crontool \
>
> --search RT::Search::FromSQL \
> --search-arg "Created < '1 day ago' AND (Status = 'new') " \
> --action RT::Action::NotifyAsCo
On Mon, Jan 20, 2014 at 06:54:42PM +, Shane Vedvik wrote:
> Does anyone know how this is implemented in RT 4? I know when we used
> RT 3 at a previous employer, any time a customer replied to a ticket
> the owner was changed to nobody and if it was resolved, it was re-
> opened. I would like to
On Fri, Jan 17, 2014 at 08:34:55PM +0100, m...@fv-berlin.de wrote:
> as you can see on these slides:
> http://www.slideshare.net/AdrianNuta1/real-time-fulltext-search-with-sphinx
>
> ... it is now possible with sphinx to allow for actual realtime
> searching, something that I have come to realize
r/troubleshooting/troubleshooting.html
>-Nate
>
>On Wed, Jan 15, 2014 at 11:21 AM, Kevin Falcone
> <[5]falc...@bestpractical.com> wrote:
>
> On Tue, Jan 14, 2014 at 01:43:59PM -0500, Nathan Baker wrote:
> > (gracefully finishing). Those th
On Fri, Jan 17, 2014 at 07:35:43PM +, Ethier, Michael wrote:
>I have a text file (exact RT scrip syntax) that sits on our RT server that
> I would like to
>import into RT and update(overwrite) a
>
>particular scrip's custom condition with it on a regular basis. Is
> this poss
On Tue, Jan 21, 2014 at 09:27:50AM +0100, Gerald Vogt wrote:
> Anyone knows whether this should work? Did see any answers till now...
You asked on a Saturday of a holiday weekend.
> Is it possible for a user to use more than one sender e-mail address for
> the same account if all e-mail addresses
On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:
>I have three custom fields I'd like linked: Support Type, Support
> Category, and Support
>Sub-Category.
>Support Type has not "Categories are based on" set.
>Support Category has "Categories are based on" set to Suppo
On Thu, Jan 16, 2014 at 05:45:17PM -0500, Ryan Skadberg wrote:
> I've searched through Google and the list archives, but can't seem to
> find any methodology for doing this. In the archives, I saw a script
> that was in the GIT tree called fixup-default-scrips, but a) I don't
> see it in the relea
On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote:
>Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD:
> from=<[26]u...@example.com>, size=447,
>nrcpt=1 (queue active)
>Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD:
> to=<[27]r...@host.example.com>,
>relay
On Wed, Jan 15, 2014 at 11:39:08PM +0100, Marc Chantreux wrote:
> everything must be done via cli (optionnally, a little web app to
> control the whole thing).
>
> I don't see another simple solution (please don't tell me about the
> configuration management systems) but maybe i'm wrong so any fee
On Wed, Jan 15, 2014 at 12:26:28PM -0800, andriuss wrote:
> From:
> =?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?=
> =?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?=
>
> This line, in the mail was the problem, RT somehow hang when parsing this in
> I18N.pm. Any solution for this?
R
On Tue, Jan 14, 2014 at 03:36:09PM -0800, Wardrop wrote:
> I'm wondering how I would go about adding a "stalled" tickets column to the
> Quick Search display on the dashboard. I've done a Google, but a lot of the
> information seems to pertain to older versions of RT. I'm on RT 4.2.2.
>
> I've loo
On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote:
>I'm wondering how to do something simple. I would like to call a script
> not "on" comment but
>after the comment insert in the database.
This is how Scrips work. They happen after the transaction is created
(hence the
On Wed, Jan 15, 2014 at 09:23:41AM -0500, Jeff Blaine wrote:
> If anyone has any ideas how I might go about making RT
> more informative about what is going on in this failure,
> I would love to hear them.
You showed an Internal Server Error
> > 500 Server closed connection without sending any da
On Tue, Jan 14, 2014 at 01:43:59PM -0500, Nathan Baker wrote:
>(gracefully finishing). Those threads will never exit unless I kill the
> processes manually. My
>guess would be that one of my customizations are causing this, but does
> anyone have any tips
>for how to find out what the
On Mon, Jan 13, 2014 at 05:55:26AM -0800, andriuss wrote:
> Hello,
> I got this process im my apache
> POST //REST/1.0/NoAuth/mail-gateway HTTP/1.1
>
> It hangs there until I kill it manualy, because it takes 100% of server cpu.
> Is the any way to fix it, cause I don't understand the reason why i
On Mon, Jan 13, 2014 at 08:45:06AM +, Carl van Litsenborgh wrote:
>Can anyone give me some tips on how to make the queue selection box at the
> top-right corner
>slightly wider (using rudder theme) in RT 4.2.1
>
>Tried playing around with the "topactions" class in the CSS files, b
On Fri, Jan 10, 2014 at 06:32:50PM +, Abraham Liebsch wrote:
> It appears to be running afterwards. I've renamed the scripts, prepending
> 100 to the reassignment scrip and 110 to the autoreply scrip, so that they
> are listed in the proper order, and confirmed in the apache log that the
> req
On Fri, Jan 10, 2014 at 06:33:58PM +, Tom Leslein wrote:
>I am trying to find a way to allow my Tier 1 team to resolve tickets
> without stealing tickets.
>
>At this point if someone works on a ticket for two days, or 1 hour, and
> completes the ticket,
>the client usually replie
On Fri, Jan 10, 2014 at 07:53:57PM +, Diego Andrade wrote:
>I recently changed of company and was asked to set a request system. Off
> course I'm setting up
>RT4. Problem is that in this new job they use Office365 as the Mail
> Server. So I tryied
>something new to me that is the
functional without destroying the
utility of the floating ticket page menu.
-kevin
>On Thu, Jan 9, 2014 at 6:25 PM, Kevin Falcone
> <[1]falc...@bestpractical.com> wrote:
>
> On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:
> > Navigating t
On Thu, Jan 09, 2014 at 07:25:33PM +0300, Boli wrote:
> I also seem to be experiencing this after an upgrade from 4.2.0 to 4.2.1
>
> I'll try to arrange a diff
It would be great to see. We'd love to get to the bottom of what's
going wrong for some users.
-kevin
>
On Thu, Jan 09, 2014 at 03:05:15PM +, Cena, Stephen (ext. 300) wrote:
> I'm kind of caught in the middle of an issue witht he JSGantt chart
> plug in here at work. Our Service Dept has started using the Gantt
> chart to get a feel for how tickets are being resolved, but the data
> always looks
On Thu, Jan 09, 2014 at 03:30:51PM +0200, Catalin Constantin wrote:
>Navigating through a search was quite a nice option in the older releases
> of RT.
>Now with 4.2:
>- show results
>- next
>- prev
>Are hidden in a 3 level drop down menu.
>Search -> Tickets -> Current
On Thu, Jan 09, 2014 at 05:45:17AM -0800, scott.dalzell wrote:
> I am currently having some issues with Apache that I’m trying to install/run
> as a service on Windows 7.
> I want to set it up as a Windows Service so that if it ever fails over it
> will restart it's self
Since RT isn't supported
On Tue, Jan 07, 2014 at 12:46:24PM -0500, Jack Liu wrote:
>
>I also tried to put Pending ignore second in a field, but have no way to
> make this work for rt
>3.6.1
>
>/usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' +
> CF.{IgnoreTime} "
Are you trying to add
On Tue, Jan 07, 2014 at 03:22:04PM +, Oriol Soriano wrote:
>In our work team, we have regular members and team managers. I would like
> to enable team
>managers to `untake' other members tickets (eg: to tweak workload). I
> would preffer only team
>managers having this right.
>
On Thu, Jan 02, 2014 at 10:59:17PM +, Richard Bessey wrote:
>Only one problem, if you look at the attachment the timestamp for the
> message in RT and the
>timestamp for the e-mail is differn't.
>
>I have my RT set for the America/Los_Angeles time zone, yet if you look at
> the a
On Thu, Jan 02, 2014 at 01:33:03PM -0800, Ram wrote:
>We have a class of requests that require us to take an action which may
> take a few weeks; in
>these cases the support folks set a reminder for e.g. 3 weeks. We don't to
> close these tickets
>b/c they are still being serviced and
On Fri, Jan 03, 2014 at 10:16:25AM -0700, Jesse Griffin wrote:
>
> I tried just making the changes in the Template.pm file and that did *not*
> work.
> Doing that caused fatal problems, resulting in 500 errors... unless I did
> something wrong?
>
Since you don't show the errors, it's impossibl
On Sun, Jan 05, 2014 at 01:31:23PM +0400, Ivan Osipov wrote:
> I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via
> fastcgi on Ubuntu 12.04 LTS.
> Now size of "/opt/rt4/var" directory is 5.2 Gb and full backup
> archive of "/opt/rt4/" is very big.
> In this directory a lot of folder
On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote:
> I'd like to know what is the best method to send localized e-mails based
> on the queue name?
>
> For example I have a queue named "FRTicket", and I would like ALL
> correspondence written in French as soon as an e-mail is sent to t
On Fri, Dec 27, 2013 at 01:30:30PM +, Guadagnino Cristiano wrote:
>Hi Jim,
>thank you for your reply.
>
>I see "steal" too, if I'm not the one who took the ticket.
>But now, in 4.1.2, I see "take" even if I'm already the owner of the
> ticket.
Definitely a bug, I've filed:
ht
On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote:
>thanks Bart for your test - I've done the same this morning, and I can
> confirm that the
>problem is gone on a fresh installation of RT-4.2.1.
>@RT: I've done backup before new installation - do you want the archive
>
On Fri, Dec 20, 2013 at 02:57:36PM -0500, James Craig wrote:
>
> Just to follow up,
>
> it turns out the documentation I had was wrong; the old version was
> 3.4.2
>
> your comment about the HomepageSettings made me question the notes I
> was working from.
>
On Fri, Dec 20, 2013 at 05:54:02PM +0100, Rainer Duffner wrote:
>
> According to Tim, he has build everything from source - which would
> make this error-messages even more puzzling.
>
> As I said, anybody doing anything serious with FreeBSD these days should
> switch to pkgng. Yesterday.
>
> My
Don't send me personal email, I read the list, obey my Reply-To header
and send your mail to the list.
On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote:
> Thanks for the response Kevin.
>
> This is happening when RT creates users from incoming emails.
>
> I am also using the external
On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote:
>I would like to get rid of the following message
>
>User could not be created: Must specify 'Name' attribute
>
>This happens when trying to create users and on some emails when the auto
> create is enabled.
>
>Can som
On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote:
> We have a security queue where we want our users to forward suspicious
> emails to. We want them to forward the eml file itself, so we can get
> the whole email message, including headers and attachments. The problem
> is that RT tries
On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote:
>
> I am in the process of doing a long-needed upgrade, but have hit
> a stumbling block. Any help would be appreciated!
> Processing 4.1.0
> Now inserting data.
> Couldn't finish 'upgrade' step.
>
> ERROR: One of initial functions fai
On Thu, Dec 19, 2013 at 11:07:03AM +0100, Bart wrote:
>1) One-time CC/BCC check boxes
>With my upgraded installation these were broken.
This implies you did your upgrade improperly, either you didn't clear
the mason cache or you have a local customization that copied the
broken code and se
Don't reply to me directly, please obey the Reply-To that I set.
On Mon, Dec 16, 2013 at 09:21:06AM +0100, Marko Cupać wrote:
> on restart when I comment out rt-related sections. There were no
> segfaults before upgrade to 4.2.
Try commenting out the SSL settings and see if Apache will start up
On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote:
> > Something thinks you have perl 5.18.
> > Is the perl outside the jail also 5.16?
>
> I believe its 5.16, but what difference should that make? The jail
> has no access to view any aspect of the root system.
He's asking because yo
401 - 500 of 3473 matches
Mail list logo
