within our
systems by staff).
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Local and International: 206-438-5879 x 4199
Web hosting and more Ahead of the Rest: http://www.superbhosting.net
on how to go about this?
Thanks to anyone who has any ideas on where to start here.
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more Ahead of the Rest: http://www.superbhosting.net
an Incident created for them. Would I merge them all
together into one Incident?
Any ideas on where to start writing the action and reviewing the condition
above would be appreciated. On or off list is fine with me.
Thank you!
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb
. The installation I'm running now has been upgraded once and
has been running for over a year. We are up to ticket #19469 now.
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more
they get.
Ideas?
Hi Richard,
Perhaps the user or their group does not have ModifySelf rights?
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more Ahead of the Rest: http
' and 'last updated by' fields and even sort by the time field so you
can see the oldest first or something.
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more Ahead of the Rest: http
Hi Simon,
In RT_SiteConfig.pm:
Set($ParseNewMessageForTicketCcs , 0);
On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon@schrodinger.comwrote:
Hi,
Is there a way to prevent email addresses on CC list from being added to RT
notification list?
Simon
--
Landon Stewart lstew
Requestors and Ccs with template Correspondence.
On Wed, Mar 2, 2011 at 10:24 AM, Simon Gao simon@schrodinger.comwrote:
Thanks. What about just for one queue, not applied to all other queues?
Simon
On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart lstew...@superb.netwrote:
Hi Simon
* columns are not zero or NULL.
If you don't have delegated rights then it's something else.
Other idea is inconsistent database. Use rt-validator in recent 3.8
releases to check consistency.
On Sat, Aug 13, 2011 at 1:20 AM, Landon Stewart lstew...@superb.net
wrote:
To replicate this issue
consistency.
This did it!
Thanks again Ruslan.
--
Landon Stewart lstew...@superb.net
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more Ahead of the Rest: http://www.superbhosting.net
RT Training Sessions (http
.
--
Landon Stewart lstew...@superb.net
Manager of Systems and Engineering
Superb Internet Corp - 888-354-6128 x 4199
Web hosting and more Ahead of the Rest: http://www.superbhosting.net
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
feedback is appreciated.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
', Value =
join(\n,@customerids), RecordTransaction = 0 );
And if @customerids contained a list of 1000 five or six digit numbers it
would not choke on that many because LargeContent would get used or because
I'm not recording the transaction at all? Or am I mistaken here somewhere
still?
--
Landon
being added.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
a Custom Field with a
thousand distinct values as anything other than distinct records in
the database?
I thought it was possible simply because I was asked by someone who has
experience with RT to find out how to do it.
Anyway - thanks for confirming that it's not possible at least.
--
Landon
a Perl template in
the Scrip so that templates can be kept within RT?
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
On 6 September 2013 11:04, Landon Stewart lstew...@iweb.com wrote:
What I think I can do is simply have one very short Template that is
basically 100% perl and includes some text from a text file stored on the
file system but outside RTIR. Which file gets included in the Template
On 6 September 2013 11:55, Landon Stewart lstew...@iweb.com wrote:
Actually I believe I found the answer which I'm going to try… I basically
need a hybrid of these two because we also send different copies of
templates depending on the language the customer prefers to be communicated
an idea of what I'm missing or doing wrong here
and might have some ideas for me.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
--
RT Training in New York, October 8th
the template but
leave the Create below but I'm still left with no TransactionObj to use
because it's generated by RT::Ticket-Create(…).
I've pasted a new version of my code at http://pastebin.com/UvnUC221. This
version modifies the subject of the Incident ($self).
--
Landon Stewart :: lstew
it does and a lot of things were cleaned
up and made much easier than I thought they'd be.
Thanks again
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
--
RT Training
# and watch the magic:
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --action
RT::Action::ChangeQueue --action-arg qid --transaction first --verbose
--search-arg 'id = ticketid'
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal
/WriteCustomAction
Basically the process is to write it as an action in your RT/Action/
directory, test it and stuff… Once you know it works manually with
rt-crontool then add it to the RT database as a ScripAction so it can be
used in the Scrips section of the UI as well as by rt-crontool.
--
Landon Stewart
1;
}
return 0;
I know SetTheTemplateTo() is not a real function… But that's what I want to
work out how to do. Basically override or supplement the template set on
the Scrip form.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal
, just typed it in mail client.
On Thu, Oct 3, 2013 at 12:59 AM, Landon Stewart lstew...@iweb.com wrote:
Hello,
This is not an easy issue to work out - I'm sorry for repeating this
question but last time I answered myself and then realized the answer
wasn't going to work out. Anyway here goes
-{our_custom_code_has_made_the_change} = 1;
return $self-{TemplateObj};
}
On 4 October 2013 11:47, Landon Stewart lstew...@iweb.com wrote:
Hi Ruslan,
Firstly, thank you! This worked remarkably well. I customized things a
little to have it not be used unless it's the right type of notification
etc but otherwise
case type, but language specific, then fallback to default in
case all are absent.
Oh that makes complete sense now. Thanks again.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1
-TicketObj-FirstCustomFieldValue(Custom Field Name) eq
Yes;
It'll return zero unless that custom field is set to Yes (case matters in
both examples).
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http
to do and what is happening rather than what you expect.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
that would track custom tickets or the
OnStatusChange script. In the Wiki.
Unfortunately I am not much of a programmer so I couldn’t tell what the best
way to adapting these scripts would be. Any ideas?
Thanks
AaronS.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse
to check this out:
https://help.ubuntu.com/community/PostfixBasicSetupHowto#Local_Alias_database
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
-and-Postfix-tp55783p55786.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
the Request Tracker - User mailing list archive at Nabble.com.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
or something if somehow the unset date
equals 1970-01-01 0*5*:00:00” for some reason down the road. I just want
to make sure I’m not setting myself up for buggy behaviour in the future.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion
On 20 November 2013 11:29, Alex Vandiver ale...@bestpractical.com wrote:
On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote:
Is using 1970-01-01 00:00:00” the only way?
Currently, yes.
Ok thank you.
Seems like that definite value might be begging for bugs or something
' =
$IncidentObj-FirstCustomFieldValue('ServerType'),
'CustomField-105' =
$IncidentObj-FirstCustomFieldValue('OperatingSystem'),
'MIMEObj' = $InvMIMEObj,
);
Do they have to be converted to RT::Date objects or even as far as AsString
to be used as the value?
--
Landon
required for
the RT data a little extreme to figure out in my head.
I know it’s a complex thing to do but it would make generating statistics
and digging through the data very easy without having to code something in
perl from scratch every time a new statistical report is requested.
--
Landon
post.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
that caused it.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
that caused it.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
On 18 December 2013 10:07, Kevin Falcone falc...@bestpractical.com wrote:
Can you download and run http://mysqltuner.pl on your database.
Fun tip. You can download that with just “wget mysqltuner.pl”. There’s
some redirection magic that makes it work with just that command.
--
Landon
SPF and DKIM records for the
sending domain (from domain).
Also… I’d use these headers instead of the Sender header:
From: Some Friendly Name rt-...@rt-dev.org
Subject: {$Ticket-Subject}
RT-Attach-Message: yes
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
thought of just CCing the other department when
that template is used but that’s not really a viable thing to do in this
case. The other department needs some data from a template that shouldn’t
be sent to the requestor so the emails have to be entirely different.
--
Landon Stewart :: lstew
start using ‘find’ in a crontab to delete
them if they are a certain number of days old or something.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
:* Landon Stewart [mailto:lstew...@iweb.com]
*Sent:* Wednesday, January 15, 2014 3:34 PM
*To:* Bryon Baker
*Subject:* Re: [rt-users] Question
On 15 January 2014 13:13, Bryon Baker bba...@copesan.com wrote:
Hello All
I have a question.
What happen to the NDR message that come from
, from an aliases file?
Show the alias file, with all the options you are passing to
rt-mailgate.
Have you read your apache error log? Since you're getting a 500
error, and that's an HTPT status code, I'd look there.
-kevin
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse
better once you accept that you're wrong and
neither am I. - Me
On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart lstew...@iweb.comwrote:
From the server itself what if execute the following while in an SSH
session (obviously replacing the host.example.com with the correct fqdn
of RT):
curl
will create a reciprocal link on Ticket B pointing to A as referred to by
(in this case).
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
of tickets in the queue
will be growing approx 100 per month.
Thanks in advance for your assistance!
Kind regards,
Alex Geo.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888
.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
that if anyone knows of any
tips to figure this out (like a primer on turning tables on their side) I'd
appreciate any advice you can give me. :-D
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com
.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus
and any information you can offer.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
Hello,
It seems that the sorting by custom field in search results is always done
alphabetically.
For example sorting by CF that contains only integers in descending order:
4
3
2
11
1
Is there a way to sort search results by custom field numerically?
--
Landon Stewart :: lstew...@iweb.com
Thanks for your replies guys. And thanks for adding that feature request
Brent (http://issues.bestpractical.com/Ticket/Display.html?id=29638).
On 2 May 2014 13:52, Landon Stewart lstew...@iweb.com wrote:
Hello,
It seems that the sorting by custom field in search results is always done
On Nov 13, 2014, at 5:06 AM, Atif Mehboob atif.mehb...@eckoh.com wrote:
Hi All,
We are using RT 4.2.1. How can we allow a specific email address to update
the subject line of ticket in any queue. Any suggestions please?
Regards,
Atif
Hi Atif,
We do this using a scrip (in this case
to be
converted to UTC first.
More info:
http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling
http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion
might not be the answer perhaps modifying the textbox
with some default text (ie. This response will be seen by customers - remove
this text.) for correspondence with something they have to actually remove
before typing might be a relatively simple way to achieve some warning.
--
Landon Stewart
)
- If the condition is false then $value will equal what's between the : and the
; (semi-colon)
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed
you can visit the full URL
and then change RTIR/Search/Results.html to /Search/Build.html and then click
Advanced on the top right. The Query box will give you the plain text of
the search you are performing for any given URL.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse
that works when using the GUI.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
$content;
}
The above is not really tested code but I know the idea behind it works.
You've got me on the attachments. I'd like to know more about that as well
since attaching a file from a past update to a new a ticket update would be
awesome.
Landon Stewart : lstew...@iweb.com
Lead Specialist
Our Nobody user is ID #6 so I'd use that in the TicketSQL query as:
Requestor.id = 6
You can find out what your Nobody user's ID is (probably the same as ours):
1) Admin - Users - Select
2) Go to user: Nobody
3) click Go!
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security
perfectly.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
On Mar 10, 2015, at 12:15 AM, Landon Stewart lstew...@iweb.com wrote:
Hello,
It seems that one cannot load
On Mar 10, 2015, at 2:29 AM, Alex Peters a...@peters.net wrote:
You need to output CustomField-$cfname as the key, not CF-$cfname.
CF-$cfname should work as well but more importantly nothing is being outputted
there which is the problem I'm most concerned with.
Landon Stewart : lstew
$Tickets{'TOP'} to the newly
created one.
Thank you.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
() is that I'd, of course, only get
the first value for each CF but I want all the values for each CF to be copied
over.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
checked mine (4.2.9) and it's
not available, only date fields that you are probably already seeing listed as
well.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
to the referrer
(the display page in RT). Be sure to protect the page on the virtualhost
somehow so it's not available to someone who should not see/use it.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com
of the query so the queue specific CFs are loaded. Once that
is done you click Chart on the upper right. You can then use the dropdown
for Show chart grouped by to select any field including custom fields.
In 4.2 however you can graph by multiple custom fields at once.
Example:
Landon Stewart : lstew
a custom action module more similar to the
example code I found.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP
On Jan 29, 2015, at 3:05 PM, Landon Stewart lstew...@iweb.com wrote:
In the action (commit) section of the Scrip:
$self-TicketObj-Status(open);
$self-TicketObj-Comment( Content = Script re-opened because
CustomFieldName is
.$self-TicketObj-FirstCustomFieldValue(CustomFieldName) );
Oops
) );
Maybe?
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
.$url);
my $ua = LWP::UserAgent-new;
my $response = $ua-get($url);
my ($status, $msg); # Set these up as empty for now
($status, $msg) = $self-TicketObj-SetPriority('100') if
$response-is_success;
RT::Logger-info(Ticket .$self-TicketObj-id. .$response-message);
return $status;
Landon Stewart
generally how it's done. If you
want to use an external POP3 account you can use fetchmail or getmail to
download the mail and pipe each message to rt-mailgate but all mail to the From
address needs to pipe to rt-mailgate somehow so that all replies are fed to RT.
Landon Stewart : lstew...@iweb.com
create -t users add Name=userName
EmailAddress=em...@address.com Password=password
More information can be found here:
http://requesttracker.wikia.com/wiki/CLI
http://requesttracker.wikia.com/wiki/CLI
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste
an idea that might help...
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
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check in /var/log/* or?
Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your
installation might be different.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909
I could be wrong but it looks like it adds a queue called RTAnnounce and then
a Custom Field for that queue called 'Announcement Groups'.
Does this mysql query return an record from the Queues table?
SELECT * FROM Queues WHERE Name = 'RTAnnounce';
Landon Stewart : lstew...@iweb.com
Lead
that or if I still
need to. I see in the docs that running the initdb step more than once can
be a bad thing. How can I tell if initdb has already been run?
I would check the Makefile to see what initdb actually does and then check the
database to see if it was done.
Landon Stewart : lstew
in the new queue. Hard to say without more
information.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
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the whole command in
double quotes.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
that this option may be removed and forced enabled in a future
fetchmail version. See also:
—idfile.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description
In my opinion this would best be done with Constituencies but using a plugin
for RT called RTIR.
https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html
On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
wrote:
Hi All, hope some one can give me some
Just an FYI, it might simplify things in the future if you access things as
directly as possible. Some prefer to do this, some don't I guess.
For Example - instead of:
my $ticket = $self->TicketObj; $ticket->SetOwner($value)
You might do:
$self->TicketObj->SetOwner($value)
Or even:
perl5 folder and not systemwide. Which when using Request
Tracker and mod_fcgid apache does not find any of the modules.
Are you running 'make fixdeps' as root privileges?
Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal
b,DC=corp,DC=iweb,DC=com
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186)
[28280] [Thu Jul 14 19:14:14 2016] [debug]: Found LDAP DN: CN=Landon
Stewart,OU=Utilisateurs,OU=iWeb,DC=corp,DC=iweb,DC=com
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Aut
but without
success.
It sounds like you just need to recreate the global Scrip that does this:
[cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www
On Jul 15, 2016, at 10:41 AM, yugi
<uriboxmob...@gmail.com<mailto:uriboxmob...@gmail.com>> wrote:
That one i tried already
Are the emails that are not being CC'd or BCC'd coming into RT via email or are
they being composed and sent from the RT interface?
--
Landon Stewart
556.1.4.803:=2',
'group' => 'RTIR_WEB_SC_ACCESS',
'group_scope' => 'sub',
'group_attr' =>
'memberOf:1.2.840.113556.1.4.1941:=CN=RTIR_WEB_SC_ACCESS',
'group_attr_value' => 'OU=Groupes,OU=iWeb,DC=corp,DC=iweb,DC=com',
--
Landon Stewart
Lead Analyst - Abuse
to become postgres instead of just get the
permissions of postgres. If that doesn't work because it doesn't have a shell
try sudo but ultimately you need to be in a place you can write to while having
the permissions of postgres or specify the location in the redirect.
eg:
# su postgres
$ pg_dump rtdb
eg:
# su postgres
$ pg_dump rtdb -> /tmp/rtdb-backup
OOPS
# su postgres
$ pg_dump rtdb > /tmp/rtdb-backup
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www.internap.com<http://www.internap.com>
not found
How do i get it running so it sends the digest emails?
Hi Martin,
Does /usr/sbin/rt-email-digest actually not exist or does the interpreter on
the first line of /usr/sbin/rt-email-digest not exist? Is your RT installation
in /opt/rt4/ or something?
--
Landon Stewart
Lead Analyst -
Oh, also. To remove a ticket properly (do not attempt to edit the database)
you use rt-shredder.
Example:
rt-shredder --plugin 'Tickets=query,id = '
There's also a web UI within RT:
https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI
On Jan 25, 2017, at 1:24 PM, Landon Stewart
<ls
<mailto:jshe...@prg.com>
www.prg.com<http://www.prg.com/>
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www.internap.com<http://www.internap.com>
k the output of 'httpd
-V' for the 'Server MPM' line. It should be prefork and you should tune the
configuration of that to use less resources if not already done.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www
es in actuality.
CF.{11} NOT LIKE ‘Epic’
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www.internap.com<http://www.internap.com>
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https:/
; wrote:
I can format the csv anyway as desired but importing as email will make me the
requester for every ticket?
From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpracti
Los Angeles - Q1 2017
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstew...@internap.com<mailto:lstew...@internap.com>
www.internap.com<http://www.internap.com>
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractic
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