[rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

have any hints or have I missed something obvious? Thanks, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He

Re: [rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

Update - problem solved, though I don't know why. On Fri, 2008-04-11 at 09:32 +0100, Mike Peachey wrote: Matt Zagrabelny wrote: Greetings, I am getting the following error when I try to update a password for an account in my RT instance. Is it JUST when you try to update a password

[rt-users] disable User_Vendor

) ? TIA, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he

Re: [rt-users] disable User_Vendor

On Tue, 2008-04-15 at 21:38 +0100, Mike Peachey wrote: Matt Zagrabelny wrote: [...] So, what are the ways of disabling User_Vendor and which are preferred (or best) ? I suppose I ought to put in a global variable to enable/disable all ExternalAuth settings, you're not the first

[rt-users] number of queues

1 + . . . + classroom project N + other project + etc. I am looking at creating too many queues? What have others done that are trying to use RT as the single ticketing system for many different facets of a large organization? Thanks, -Matt Zagrabelny

[rt-users] select unprivileged users

wondering if there is a config option, flag, check box, etc. that will allow unprivileged users to show up as the privileged ones do? Thanks, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11

Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?

place to announce premeditated policy ignoring. ;) -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who

[rt-users] advanced query

, -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he

Re: [rt-users] rt-crontool as a user failing

consult your RT administrator. I can login as `iqbala' to the rt gui and I have administrator privilege. I can create a new queue, delete existing queue, create a new user, delete any ticket on any queue. But rt-crontool thinks I am not a valid RT user. -- Matt Zagrabelny - mzagr...@d.umn.edu

Re: [rt-users] Hardware Config

in mod-perl (we restart apache every night now) and some queries that could have used some indexes (which BP, operating within a support contract, helped us create.) HTH -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services

Re: [rt-users] Notify on Create

: On Create Action:Notify Owner Template: Global template: Transaction Stage: TransactionCreate -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5

Re: [rt-users] How to get TicketObj from a Ticket ID

-TicketObj-Status etc) Now i have only i Ticket ID stored in a variable and i'm searching a way to get back my TicketObj. my $TicketObj = LoadTicket($id); -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key

Re: [rt-users] Full text search don't work

On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov uglobs...@gmail.com wrote: Hi, Please help me understand where is my full text search? i have Debian Linux machine with Pg, Apache 2 and installed RT 4.2.9 . Ditto. I run rt-setup-fulltext-index successfully, also run rt-fulltext-indexer --all

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu k...@rice.edu wrote: Hi RT Users, I am trying to clear an address that keeps appearing in the One-time Cc/Bcc list on the Reply form for a ticket. The user is no longer here, but the address keeps showing up in the Reply form for new tickets.

Re: [rt-users] Comment

On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore daniel.mo...@osbornewood.com wrote: Hello, Is there anyway to take the comment directly out of lifecycle for the Tickets? Yep. https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html You can copy the default lifecycle from

Re: [rt-users] setting up auto reply to only work on certain queues.

Hi, On Wed, Aug 19, 2015 at 6:11 AM, norman norbk...@live.com wrote: Hello all. I have a setup where if a ticket is created rt will send a message to the requester automatically. This is set up to do this for all my queues. However, i now have a queue that i need to turn this off on. Looking

Re: [rt-users] Problem with extension RepeatTicket

On Wed, Aug 19, 2015 at 5:39 AM, frankfurter d.weidho...@krone.at wrote: Hi, i want to use the RepeatTicket extension for tickets that have to be done daily,weekly and monthly. my problem is when i set a ticket to spawn i.e. every week, the ticket spawns every day instead. sometimes also the

Re: [rt-users] No outbound email after upgrade

On Fri, Aug 21, 2015 at 1:33 PM, Ditri, Chris cdi...@experi-metal.com wrote: Hello, I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7. However

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner j...@josephdwagner.info wrote: I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. What do you mean by without logins? The email address needs to correspond to a user

Re: [rt-users] multiple customers in one RT instance?

On Mon, Aug 24, 2015 at 6:01 AM, lu...@sulweb.org wrote: Hello, I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:50 AM, androponia andropo...@gmail.com wrote: Hello, i am little new in RT, my ticket is not displaying html messages. I have RT 4.2 version. can someone help me? Are you receiving HTML emails? -m

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:04 AM, androponia andropo...@gmail.com wrote: I dont really know, how i check that? Admin - Global - Scrips Look at a scrip you are expecting to fire and note the template. Then go to: Admin - Global - Templates and see if is an HTML template. Its contents will have:

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:21 AM, androponia andropo...@gmail.com wrote: What i got in my menu is this: http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_t%C3%ADtulo.png That is not helpful. Your scrips will be located some place like: https://yoursite.domain/Admin/Global/Scrips.html

Re: [rt-users] Options for user display

On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby ki...@umbc.edu wrote: UMBC is on version 4.2.11 and one of the changes when we upgraded involves what gets displayed for privileged and unprivileged users. Are you talking about when the names are displayed in places like the History or the People

Re: [rt-users] Forward ticket with complete history and attachments (refresh)

On Tue, Aug 11, 2015 at 3:53 AM, Piotr Mańturzyk (NooxTechnologies) piotr.mantur...@nooxtech.pl wrote: Hello again, I'm close to the solution. The most important thing is to include comments: file ~/rt4/lib/RT/Action/SendForward.pm line 97: VALUE = [qw(Create Correspond Comment)],

Re: [rt-users] Pre-Populate Description

On Tue, Aug 4, 2015 at 2:57 PM, Joseph D. Wagner j...@josephdwagner.info wrote: I would like to pre-populate the description of a new ticket. For example, if I filed a bug on Red Hat's Bugzilla, a new bug description already contains the text: Component: Version: Problem: Expected

Re: [rt-users] resolving stalled tickets after X amount of time

On Tue, Aug 4, 2015 at 1:41 PM, Mike Johnson mike.john...@nosm.ca wrote: I tried googling and found an unanswered email to this list from 2006. I also found a bunch of links relating to RT's Lifecycle functionality, but I wasn't able to figure out if there was a built in way for RT to

Re: [rt-users] Custom field name font size

On Thu, Jul 23, 2015 at 4:47 PM, Phil McLachlan ph...@norfield.com wrote: I've searched and searched and can't figure out where or how to change the font size of the custom field names. Does anyone happen to know how to do this? Use CSS? ;) This may or may not be a simple task depending on

[rt-users] Fwd: Custom field name font size

[bringing this thread back to rt-users] On Thu, Jul 23, 2015 at 6:08 PM, Phil McLachlan ph...@norfield.com wrote: Thanks for your reply Matt :). I have no programming experience (disclaimer) but am willing to jump in head first. I setup 4.2 on a headless Ubuntu Server. The change would be

[rt-users] [Warning: Phish?] Re: p*a*s*s*w*o*r*d quality enforcement?

Hey! On Wed, Jul 22, 2015 at 8:23 AM, Václav Ovsík vaclav.ov...@i.cz wrote: Uhm. Seems to me better to include this into RT::User::ValidatePassword I tried this right now and seems to be OK (RT version 4.2.11). I did a copy of lib/RT/User.pm into local/lib/RT/User.pm and patch it: commit

Re: [rt-users] p*a*s*s*w*o*r*d quality enforcement?

On Fri, Jul 17, 2015 at 6:55 AM, Václav Ovsík vaclav.ov...@i.cz wrote: Hi, is there any way to set password quality enforcement better then its minimal length ($MinimumPasswordLength)? There is a BeforeUpdate callback in share/html/Admin/Users/Modify.html. Without looking deeper at the code I

Re: [rt-users] [rt-devel] Need help

On Tue, Jul 14, 2015 at 11:50 AM, Guiguemde Jacques Rodrigue rodyk...@gmail.com wrote: Ok cool Thank u for this information, But i tried to follow the instructions given but he did not even offer me suggestions when I entered. How to suggestion when I keyboarding? Hi, I didn't really give

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

Hi, I didn't read everything in your email. :) Have you considered a lifecycle where only the Owner is granted the right to resolve the ticket? -m On Thu, Jul 16, 2015 at 9:34 AM, Murillo Azambuja Gonçalves muri...@ifi.unicamp.br wrote: Hi all, I'm using RT 4.2.8 and would like to prevent

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

On Thu, Jul 16, 2015 at 10:05 AM, Murillo Azambuja Gonçalves muri...@ifi.unicamp.br wrote: This can not be done here. In some queues those responsible for sending transactions (including tickets resolution) are not directly involved in the work of tickets. Even I used the scrip AutoSetOwner

Re: [rt-users] After upgrade to RT 4.2, can only access Self Service

On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer future...@gmail.com wrote: Hi, I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade seems to have gone off correctly, I am no longer able to access anything other than the Self Service portal using either of my configured

Re: [rt-users] Edit fields on mobile

On Fri, Jul 17, 2015 at 2:07 PM, Roman Massey romanmas...@gmail.com wrote: Hi everyone, is it possible to edit fields on mobile interface? and custom fields? I don't ever use the mobile interface, but you can check the code: tree share/html/m share/html/m ├── dhandler ├── _elements │ ├──

Re: [rt-users] After upgrade to RT 4.2, can only access Self Service

, 2015 at 12:06 PM, Matt Zagrabelny mzagr...@d.umn.edu wrote: On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer future...@gmail.com wrote: Hi, I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade seems to have gone off correctly, I am no longer able to access anything other

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris cdi...@experi-metal.com wrote: Hi Matt, and thanks for your response. I have tried this. It still produces nothing. Here is what I added to my RT_SiteConfig.pm: Set($MailCommand, mbox); Set($SendmailPath, /usr/lib/sendmail);

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris cdi...@experi-metal.com wrote: Ok... After turning the debugging, I captured this from the log: [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message

Re: [rt-users] upgrade from 4.0.10 to 4.2.12

On Mon, Oct 26, 2015 at 5:24 PM, charlyc...@yahoo.com.ar wrote: > Hello all, > > I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems > now. > > 1. When inserting an article in a ticket now I get the HTML code on it, for > example this: > > Dear

Re: [rt-users] RT creates CLOSE_WAITS

On Wed, Oct 28, 2015 at 3:07 AM, Asanka Gunasekera wrote: > Hi all I have been struggling with this CLOSE_WAITS. > > I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and > Apache httpd-2.2.31. I can log in and all, but after a while I am

Re: [rt-users] rt-users Digest, Vol 139, Issue 23

On Tue, Oct 27, 2015 at 11:06 AM, Shea Alterio wrote: > I have a very newbie question. For whatever reason, RT4 either doesn't see or > can't talk to FastCGI on either a Debian or FreeBSD setup. I've re-set it up > a few different times but must be missing some step of

Re: [rt-users] Owner Query - Custom

Hi Marcelo, On Tue, Nov 10, 2015 at 8:42 AM, Marcelo Calado | TBS TAX Services wrote: > Hello! > > > > When I trying to create a ticket on RT 4.09, I’d like to select just the RT > User’s of Owner field on the basics table in the right side. > > > > I’d like to select

Re: [rt-users] Owner Query - Custom

Hi Marcelo, On Fri, Nov 13, 2015 at 10:17 AM, Marcelo Calado | TBS TAX Services wrote: > > Thanks Matt! > > I've been working on it, But I have no idea how to set up this! > > I would like to use the something like "WHERE" clause to filter my results > from Users

Re: [rt-users] Fwd: Request tracker

On Mon, Nov 16, 2015 at 10:36 AM, Gerald Jimenez wrote: > > Hi, > > I have request tracker installed on a centos 6 server but now I need to > update my server to centos 7. > I have tried to install request tracker 4.2 to my centos 7 server but after > sucessfully finished the

Re: [rt-users] Owner Query - Custom

On Wed, Nov 11, 2015 at 10:21 AM, Marcelo Calado | TBS TAX Services wrote: > Hi, > > I want to change (if possible) settings, under Permissions , modify the > permissions that are allowed or denied for only the RT User's to be Owner's > when I create a new ticket

Re: [rt-users] Option to Emulate another RT user from SuperUser

On Thu, Nov 12, 2015 at 12:23 PM, Joe Kirby wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I

Re: [rt-users] Option to Emulate another RT user from SuperUser

On Thu, Nov 12, 2015 at 12:40 PM, Joe Kirby wrote: > We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons. Sorry. Haven't used that setting yet. > Are you saying we could have a special config in place that would allow me > to access our system in non-SSO

Re: [rt-users] What's huge RT/Mysql

On Wed, Nov 4, 2015 at 3:23 PM, Albert Shih wrote: > Hi everyone, > > I would like to know without any customisation how can a RT instance with > mysql backend can goes. We use Pg, but there are places using MySQL that have many tickets. > > As I understand it's the number

Re: [rt-users] Ticket Changes Queue when updated

On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore wrote: > Hello, > > > > I thought I had found the answer this a long time ago but I cannot seem to > locate it now. > > > > We have several queues set up and when a user updates something on their > ticket (priority,

Re: [rt-users] Regarding Apache server failure

On Thu, Oct 8, 2015 at 9:21 AM, bharath reddy wrote: > Hi Matt, > > Thanks for replying back, here are the details : > > Distro : > root@devrt:~# cat /etc/os-release > NAME="Ubuntu" > VERSION="12.04.3 LTS, Precise Pangolin" > ID=ubuntu > ID_LIKE=debian >

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 7, 2015 at 1:51 PM, Al Joslin wrote: > I also have a custom field my users insisted on that will carry text — can I > index and search more than one table (attachments) ? Current RT does not support full text searching (FTS) on CFs. I remember conversing

Re: [rt-users] Custom Field Template

On Thu, Oct 15, 2015 at 11:19 AM, Kobus Bensch wrote: > Hi > > I have written a script that looks like this: > > Desc: On Change of CF > Cond: User Defined > Action: Notify AdminCCs > Template: CR Change Admin Correspond > > Custom Condition: return 0 unless

Re: [rt-users] Regarding External Authentication using LDAP

Ugh. Turn off the HTML mail - please. On Wed, Oct 14, 2015 at 7:53 AM, Bob Shaker wrote: > > What Version of RT are you running? If you are using 4.2 or greater (you > should be if you’re setting up a new instance) you need to > > Replace this line > > Set(@Plugins,

Re: [rt-users] Regarding Apache server failure

On Tue, Oct 6, 2015 at 3:09 PM, bharath reddy wrote: > Dear All, > > I'm trying to configure RT to communicate with my LDAP, for which I followed > this link : https://metacpan.org/pod/RT::Authen::ExternalAuth . After making > the required changes, when I restarted my

Re: [rt-users] [rt-devel] alternative to edit comments

On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe christophe.ar...@gmail.com wrote: Hi all, I know it is not possible to edit some message in RT. So, I would like how you do for a comment if you make a mistake in the content or the time worked ? You can update the ticket time after

Re: [rt-users] using date calcs in reports

On Sun, Jul 5, 2015 at 11:46 PM, Chris Herrmann chrisherrma...@gmail.com wrote: Hi all, I can currently export a list of tickets with most of the data I need like this: rt list queue = 'myqueue' and ( ( Status = 'open' or Status = 'new') OR ( Resolved '$startdate' ) ) -f

Re: [rt-users] Sorting sorted custom field grouping

On Fri, Jul 10, 2015 at 3:22 AM, Ashley Etherington migetis...@hotmail.com wrote: Good morning all. I have recently started grouping all of the custom fields and have come across a small problem in regards to the order that the custom fields are in. At first I though that the fields would be

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 12:00 PM, Gerald Jimenez wrote: > Hi, please help me with the Data::UUID error. What method are you using for serving RT from your webserver? (modperl, fastcgi, fcgid, etc.) -m

Re: [rt-users] missing plugin

On Wed, Aug 26, 2015 at 10:20 AM, Steve Postma spos...@ztechnet.com wrote: Hi all, my repeat-ticket extension is missing from the web interface. cleared mason cache, restarted httpd, RT_SiteConfig.pm still calls on it to be loaded, no errors in /var/log/messages or var/log/httpd How

Re: [rt-users] scrip to delete a Cc adress in a ticket

On Mon, Aug 31, 2015 at 10:24 AM, Loïc Cadoret wrote: > Hi RT user followers ! > > I need your help on my scrip creation. > > Here is my need : > > I would like to delete a Cc address if this address is the same that the RT > queue response mail address. Create a scrip. They

Re: [rt-users] [phish?] RE: No outbound email after upgrade

On Tue, Aug 25, 2015 at 3:39 PM, Ditri, Chris cdi...@experi-metal.com wrote: From: Matt Zagrabelny mzagr...@d.umn.edu Sent: Tuesday, August 25, 2015 2:55 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound

Re: [rt-users] DBD:mysql>=2.1018 ...MISSING

On Tue, Sep 15, 2015 at 1:43 PM, Jonathan Murray wrote: > I'm setting up an RT server with the following: > > RT 4.2.9 > postgres 9.4 > apache 2.2.15 > > When I get to the part of the install where I'm trying to resolve the perl > dependencies and I run > > make testdeps > make

Re: [rt-users] DBD:mysql>=2.1018 ...MISSING

On Tue, Sep 15, 2015 at 2:51 PM, Jonathan Murray <jmur...@whoi.edu> wrote: > On 09/15/2015 02:55 PM, Matt Zagrabelny wrote: >> >> On Tue, Sep 15, 2015 at 1:43 PM, Jonathan Murray <jmur...@whoi.edu> wrote: >>> >>> I'm setting up an RT server with the

[rt-users] Fwd: Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:05 AM, Sally Ainsley wrote: > Dear All > > > > I have a range of queries I am trying to create in QUERY BUILDER where I > want to include or exclude a list of QUEUES. > > > > E.g. > > QUEUE NAME 1 = BLUE > > QUEUE NAME 2 = BLUE -UAT

Re: [rt-users] Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:38 AM, Bryon Baker wrote: > Hello Sally and Mat > The like phrase works you just need to use the "Advanced" button at top of > page. At that point you can type in the phrase you would like. Sure. But not for Queue. ;) LIKE isn't supported for

Re: [rt-users] Can I use % wildcard within Query Builder on QUEUES?

On Tue, Sep 29, 2015 at 10:32 AM, Sally Ainsley wrote: > Thanks Matt for prompt response > > I was hoping to do something in the Query Builder as I would need to secure > some technical resource internally to go down the perl route as I don't have > the

Re: [rt-users] Sql to find disabled users

> This might me tougher. s/me/be/ -m

Re: [rt-users] Sql to find disabled users

Hi Jesse, On Tue, Sep 29, 2015 at 5:18 PM, Jesse Maseto wrote: > Hello All, > > I was wondering some one can assist me with creating an sql search of RT. I > am looking to find all disaled users in my system and then use the > rt-shredder pluggin to delete them. I've

Re: [rt-users] Custom Role in RT4.2.8

4.4 should have custom roles. My employer is sponsoring the work. -m On Sat, Sep 19, 2015 at 12:16 PM, Gnemsid wrote: > Hi, > > I've had a look at the wiki and the documentation and from what I can tell > it is possible to add custom roles to RT. Unfortunately I'm not sure

Re: [rt-users] Output contents of Custom field via command line

You could write your own script. It's not that bad. Or perhaps try a dashboard, though those would email about the contents. On Sep 23, 2015 11:58 PM, "Yourevilness" wrote: > Hello, RT 4.2.11 on Centos 6 > > I'm trying to generate a list of all unresolved tickets via

Re: [rt-users] New ticket layout change

On Fri, Sep 18, 2015 at 5:27 AM, Kobus Bensch wrote: > Hi > > I am in the process of creating an electronic change request system in RT. > At the moment the layout is as follows: > >

Re: [rt-users] Adding HTML comment with a scrip

Hi Armen, On Thu, Sep 24, 2015 at 2:00 PM, Armen Tashjian wrote: > Hello, > > > > I am trying to add a comment as a scrip with some html tags. For example: > > > > $self->TicketObj->Comment(Content=> “Hello”, > Type=>'text/html'); > > > > The “Type” parameter does not

Re: [rt-users] Help with a template

On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby wrote: > Matt > > I appreciate the suggestion however as a non-perl programmer I am not able > to transition this to my template Sure. > I was hoping to have some command that would replace this line in the > template so the child ticket

Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On Wed, Dec 2, 2015 at 8:05 AM, Aaron W. Swenson <aa...@grandmasfridge.org> wrote: > On 2015-12-01 15:58, Matt Zagrabelny wrote: >> >> Hi Aaron, >> >> I believe you can do this all in RT. >> >> On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson >>

Re: [rt-users] Help with a template

Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > > On Dec 2, 2015, at 10:38 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > On Wed, Dec

[rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

Hi Aaron, I believe you can do this all in RT. On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson wrote: > I'm sure this has been answered by someone somewhere, but my Google-fu is > not helping me. > > I have a few hundred tickets in a production system that I want to

Re: [rt-users] Help with a template

On Tue, Dec 1, 2015 at 4:21 PM, Joe Kirby wrote: > I have a need to create a child ticket and pass on the values for a shared > custom field. > > This works fine when passing a field which is limited to 1 value however I > now have a multi-value custom field and I cannot find any

Re: [rt-users] Question about Comments

On Fri, Dec 4, 2015 at 10:40 AM, Joe Kirby wrote: > Our queues are setup to not contact the requestor on a comment via email OR > to even let the requestor see the comment. > > One of my power users put a comment on the ticket but included as a one-time > cc someone who does not

Re: [rt-users] Invoice Form on RT4.2.12 - generating a bill

Hi, On Tue, Dec 15, 2015 at 1:45 PM, wrote: > > Hello All! > > I'm looking for a mechanism for generating a bill to send to a client or > print invoice! > > I'm curious if anyone has used RT for job billing? Yep. We use html2ps and ps2pdf to generate the pdf. We

Re: [rt-users] ways to backup RT 4

Hi Boris, On Mon, Dec 14, 2015 at 3:35 PM, Boris Epstein wrote: > Hello listamates, > > Is there a way - by way or a script of plugin/extension of some sort - to > back up the RT DB and configuration/custom images, etc. in one fell swoop? I'm not aware of any "one ring to

Re: [rt-users] Custom actions in scrips

On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold wrote: > I'm writing a scrip (using the web interface) where I want to test who > has sent a ticket and automatically reject it. (These are automatic > response tickets from another ticketing system, viz., LANdesk. The >

Re: [rt-users] Display ticket

Hi Andrea, On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto wrote: > On the Display of the ticket y can't see the text beginning with # > I'm afraid I don't understand the question. Perhaps rephrase it? -m

[rt-users] [phish?] Re: script problem with ticket create.

Your perl isn't correct for the logic of the scrip. (($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro') || (($self->TicketObj->QueueObj->Name || '') ne 'Security-Appliance-Review-Logs') -m On Tue, Dec 22, 2015 at 6:04 PM, norman wrote: > Hello. >> >> In the

Re: [rt-users] Hide "Bulk Update" from menu

Hi Daniel, On Tue, Dec 22, 2015 at 10:18 AM, Daniel Schwager wrote: > Hi everybody, > > is there a possibility to hide the "Bulk Update" menu from every privileged > user who is not member of a "Bulk-Update"-Group? Maybe. > I cannot find a corresponding Callback in

Re: [rt-users] script problem with ticket create.

On Wed, Dec 23, 2015 at 12:13 PM, norman wrote: > Hi. >> >> Thanks for the help. >> However, that has not really fixed the issue. >> The way the system should work is that if an email comes in and a ticket >> is opened the requester should get an auto response. Yep. That

Re: [rt-users] Additional Watcher Type

Hi Stefan, Not super helpful for you, but RT 4.4 has custom roles. This would solve your problem, I believe. Merry Christmas and Happy Festivus! ;) -m On Wed, Dec 23, 2015 at 12:51 PM, Stefan Rein wrote: > Hello, > > wie have configured our Scrips in RT 4.0.7. > > we disabled

Re: [rt-users] Adding priority to QuickCreate

On Wed, Nov 25, 2015 at 4:58 PM, Ewan Meadows wrote: > Ok, this is driving me barmy. > > Can someone point me in the right direction to get Priority added to > the QuickCreate portlet? Because I've come up with this: > https://bpaste.net/show/ccfd659d3166 > > And although

Re: [rt-users] Fwd: Request tracker

On Tue, Nov 17, 2015 at 2:47 PM, Gerald Jimenez wrote: > I am using fastcgi Okay. What about your web server? What do your (web server) configs look like? Can you write a super lightweight cgi that can load your Data::UUID module? -m

Re: [rt-users] Fwd: Request tracker

On Thu, Nov 19, 2015 at 10:22 AM, Gerald Jimenez wrote: > Hi, > > Did you check my apache configuration? Sorry - I haven't. I would try making a perl CGI that mimics the RT fastcgi and see if you can load the module in question. -m

Re: [rt-users] Transaction Report

On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto wrote: > Hello All, > > I was wondering if there was a way to tracker a transaction of a ticket. > Here is the scenario I'm referring to. > > The ticket is assigned an owner and then the owner reassigning the ticket. > This

Re: [rt-users] Original request on Resolve page

On Tue, Jun 21, 2016 at 4:56 AM, Guadagnino Cristiano wrote: > Hi all, > we thought it would be nice to be able to see the original request when > resolving a ticket. > > Does anybody know how to implement this (or maybe someone already did)? I'm not sure if there

Re: [rt-users] Lifecycle statuses

On Mon, Jan 11, 2016 at 11:46 AM, Max McGrath wrote: > I was actually ready to move forward with the multi-word statuses until I > got to the transitions area of the Lifecycle. Would I just wrap a > multi-word status is single quotes in the transitions area? > > Set(

Re: [rt-users] Lifecycle statuses

On Mon, Jan 11, 2016 at 11:22 AM, Max McGrath wrote: > Hello - > > I've been tasked with modifying the statuses we use in RT (we are running > RT 4.2.12). > > I found the lifecycles document, but have a question regarding statuses. > I'm being asked to make statuses such

Re: [rt-users] Function that reopens a stalled ticket upon reply

Hi Max, On Thu, Jan 14, 2016 at 9:46 AM, Max McGrath wrote: > Hello - > > Where is the function held that reopens a stalled ticket when a user > replies? I found a Scrip called *On Correspond Open Tickets* -- but I'm > not sure if that is the right thing -- and I'm not

[rt-users] [phish?] Re: rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

On Wed, Feb 10, 2016 at 8:17 AM, Poulter, Dale wrote: > All, > > > > It appears that the problem is even more widespread. The system will not > accept any email. The errors appear to point to missing subjects and from > addresses but the process worked before the

Re: [rt-users] Autoset owner by custom field value

Hey Jordan, On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users wrote: > >> Any help here means alot! Im on the latest version of RT. >> >> What I want to do is, I want the script to automatically set the owner based >> on the custom field which there

Re: [rt-users] Cookie-based auth works, but takes me to login page

*CAVEAT* I've never used this module. On Wed, Feb 10, 2016 at 3:33 PM, dwdixon wrote: > Hi there, did anyone ever respond to this post off list? I am having a very > similar issue and am just wondering if there is a proper configuration guide > (or if someone could walk me

Re: [rt-users] Migrating RT3.8 database to RT4.2

On Mon, Feb 8, 2016 at 3:35 PM, Lee Wiscovitch wrote: > There is no import/export feature that I can use right? https://www.bestpractical.com/docs/rt/4.2/backups.html -m - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) *

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