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Stay tuned!
On 3/2/17 2:01 PM, Jim Brandt wrote:
Hello RT users,
Thi
Hello RT users,
This is a reminder about the upcoming conversion of the RT community
mailing lists to a Discourse forum. If you missed it, you can read the
initial announcement here:
https://bestpractical.com/blog/2017/2/new-community-forum
As we mentioned previously, to capture some of the
More detail if running on 4.4.1:
SLA = '' # tickets where SLA was unset from a previous value
SLA is NULL # never had an SLA set
So this may be what you want: SLA is NULL OR SLA = ''
On 2/1/17 12:06 PM, Jim Brandt wrote:
What do you get if you search for SLA = ''
What do you get if you search for SLA = '' ?
On 1/31/17 10:55 PM, Chris McClement wrote:
I can't figure out how to search for a field (specifically, "SLA") that
is unset:
Tickets that are emailed to our helpdesk are inserted into a "Helpdesk"
queue and from there an operator reviews the content
On 11/8/16 10:37 AM, Jeff Blaine wrote:
You need to find out what is preventing the ticket from showing up in
your query. One of your AND conditions may not be met so the ticket
does not show up. Are you saving your Email that is creating the missed
tickets? You could try submitting a similar Ema
We have also run into a possible mysql bug related to indexing starting
in version 5.6.29. The symptom is similar to your report and we saw this
sort of error in the mysql log:
InnoDB: Assertion failure in thread 140011690678016 in file row0merge.cc
line 794
At the time our solution was to r
Maybe something with the FastCGI configuration? If you're using
mod_fastcgi, you might consider converting to mod_fcgid since that
appears to be supported by Apache now. If you switch, note that they did
update the names of all of the directives, so use the names for the
version of Apache you'r
ssage and can't spawn a new
process on that port until I restart Nginx. Confusing! Yes, this is on a
fresh Debian server with nothing but RT, Nginx, Fast-CGI, and supporting
libraries installed.
Sent from my iPhone
On Aug 30, 2016, at 09:38, Jim Brandt mailto:jbra...@bestpractical.com>>
it was still complaining about the SQLite3 not loading,
but perhaps I didn't restart the server after that latest change. I'm
away for a couple days, but when I get back to my desk I'll try it all
again.
Sent from my iPhone
On Aug 30, 2016, at 08:45, Jim Brandt mailto:jbra...@bestpra
Restarting the server should reload the configuration. To confirm what
configuration RT has loaded, you can check the System Configuration page
at Admin > Tools > System Configuration. There you can check
DatabaseType, DatabaseHost, and other Database configuration. If it's
not what you expect,
Do you have anything in the "Custom action preparation code:" box? If
not, try adding:
return 1;
so the Prepare step returns successfully.
On 8/12/16 1:50 PM, Cena, Stephen (ext. 300) wrote:
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test
Are you sending from RT with your message reply preference set to
non-WYSIWYG (plain text)? If the content is text/plain, I think it's
getting wrapped in pre tags. If you compose in the rich text editor, it
should get set as text/html and come through and be interpreted as HTML.
On 8/10/16 9:3
Hello RT Users,
As mentioned previously [1], we've been working on moving the RT
community wiki from Wikia (The Home of Fandom) to a stand-alone
Mediawiki instance. After some wiki-spam fighting, the new site seems to
be running smoothly.
As of yesterday (Wednesday, July 14) the Wikia site h
Hi Ákos,
Since RT is open source, there is no official list of who uses it, but
you can find a self-reported list on the wiki:
https://rt-wiki.bestpractical.com/index.php?title=RTUsers
You might get some other responses on the list here too.
There are definitely many insurance companies of a
On 7/10/16 7:53 PM, Tom Robinson wrote:
Hi,
I'm trying to assign/limit ticket ownership to groups of users for specific
queues.
What I'd like to see in the ownership drop-down menu is just the users that
have been granted access
to the queue. What I see now is all privileged users in the dro
onBatch;
if($batch) {
RT::Logger->info("transaction batch");
RT::Logger->info("Field Value: " . $self->TransactionObj-
FirstCustomFieldValue('Product'));
}
--
Nilesh
On 01-Jul-2016 10:52 pm, "Jim Brandt"
wrote:
On 6/30/16 11:41 PM, Nilesh wrote:
On 6/30/16 11:41 PM, Nilesh wrote:
Hi,
I'm trying to assign the ticket to a queue based on a transaction
custom field, but I am unable to fetch the custom field in my scrip.
Scrip details:
Condition: On correspond
Action: User defined
Template: Blank
Custom condition:
1;
Custom action prepar
On 6/28/16 4:04 PM, Matt Brennan wrote:
Hello,
I recently upgraded my test instance to 4.4.0. Since doing so, I am
unable to create reminders. When trying to create a reminder, I get the
error message "
New tickets can not have status 'open' in this queue.". I have logging
level to debug b
On 6/27/16 1:38 PM, Jim Brandt wrote:
Hey and thank you for your answer,
I am using RT 4.4
<%init>
warn 'set checks_failure => 1';
$checks_failure = 1;
<%args>
$checks_failure => undef
I expected every update to fail, but when I add a reply the ticket is
update
On 6/27/16 3:25 AM, David Schmidt wrote:
On 24.06.2016 14:19, Jim Brandt wrote:
On 6/23/16 8:19 AM, David Schmidt wrote:
Hello
In case someone takes the ticket ownership wile I am composing a
response I would like to redisplay the ticket (the submitted response
shouldnt be deleted) and add a
repository?
Regards
Cris
Il venerdì 17 giugno 2016 alle 12:58:56 CEST, Jim Brandt ha scritto:
Hello RT Users,
Best Practical is moving the RT wiki to a new hosting site!
If you've used the RT community wiki over the years, you may have
noticed the ads have increased quite a bit on Wikia. To
On 6/23/16 8:19 AM, David Schmidt wrote:
Hello
In case someone takes the ticket ownership wile I am composing a
response I would like to redisplay the ticket (the submitted response
shouldnt be deleted) and add a warning informing the user about the
change in ownership.
I guess this is the corr
Hello RT Users,
Best Practical is moving the RT wiki to a new hosting site!
If you've used the RT community wiki over the years, you may have
noticed the ads have increased quite a bit on Wikia. To make sure RT
users have a productive environment to share their RT knowledge, we're
moving to o
To clarify the previous question, if you were using
RT::Authen::ExternalAuth in a previous version of RT (pre-4.4) and have
it pulled in as a Plugin, you need to remove it because it is now in
core. It's not clear to me if your RT_SiteConfig.pm is from an earlier
RT version. If so, you will nee
You still need the 'Plugin' line, so you'll want to uncomment:
Plugin('RT::Extension::CommandByMail');
I'd be curious why the file wasn't installed when your ran 'make
install' only because the underlying issue might lead to other problems.
You might try running the install again to make sure
Hi Alex,
It's a possibility. Can you elaborate on how you would like to see
markdown support added? That is, where and how would you like to use it?
Jim
On 5/17/16 6:25 AM, Alex Jironkin wrote:
Hi,
I was wondering if markdown support is on the cards for RT? It’s popular and
fairly lightwei
Hi Zoey,
Glad you were able to get it working. And thank you (and all others who
do so) for sharing the working solution with the list. It definitely
helps people in the future with a similar use case.
Jim
On 5/16/16 5:03 PM, Zoey Schutt wrote:
I ended up fixing the problem myself. The func
With a fairly new version of RT (at least 4.2), you should be able to add:
Content-Type: text/html
and send html.
On 5/12/16 3:02 AM, Joel Bergmark wrote:
Hi,
Is there a way to get the REST API create tickets with HTML instead of
plain text?
Were creating tickets fine and we can create t
Browser authentication is typically triggered by an Apache
configuration, so if your goal is to have just RT authentication, you
might compare your Apache configuration with the example in the docs:
https://docs.bestpractical.com/rt/4.4.0/web_deployment.html
On 5/11/16 3:50 AM, Bart Bunting wr
If you have a customized $HomepageComponents, there's an update you need
to make to your configuration. If you search on "QueueList" on this page
there is a note describing the update to make:
https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html
On 5/2/16 3:26 PM, Joel Bergmark wrote:
P
Yes, there is a ShowAssetsMenu right in the admin rights to show the
Assets menu. You'll also need to grant rights to some catalogs for the
users who want to see them. You can find some info in this blog post and
in the tutorial it links to:
https://bestpractical.com/blog/2016/01/whats-new-in-
Hi Ken,
LDAPImport accepts a subroutine reference in the mapping section, so if
you need to manipulate a value or grab multiple values, you can write
some code to do it. There is an example of accessing the LDAP attributes
in a short subroutine in the docs:
https://metacpan.org/pod/RT::Exten
First two things to check:
1) Is Apache using the same perl you're using in your shell? Servers can
often end up with multiple perl installs.
2) Check permissions and make sure Apache can read the Scope::Upper
files. Sometimes modules installed with a particular user, like root,
can have per
Sorry, late to the conversation, but here's something I think is similar:
https://metacpan.org/pod/RT::Extension::PreviewInSearch
On 4/25/16 4:48 AM, David Schmidt wrote:
On 25.04.2016 09:58, David Schmidt wrote:
On 25.04.2016 08:49, Christian Loos wrote:
Am 25.04.2016 um 08:46 schrieb David
Are there any useful log messages in:
/root/.cpanm/work/1460108230.29671/build.log
?
On 4/8/16 5:42 AM, Yanni wrote:
Thank you Jim.
Installing the previous version of the Test-TCP module did the trick.
cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz and then "make fixdeps"
sorted "Plack::Han
Plack::Handler::Starlet might be failing to install because if a failing
test in a new version of a dependent module, Test::TCP version 2.15. If
you manually install the previous version of Test::TCP it should work.
In the CPAN shell that looks like:
cpan[2]> install TOKUHIROM/Test-TCP-2.14.ta
The configuration option to look at is the one identified in the
message: $RedistributeAutoGeneratedMessages
You can read about it in your RT_Config or here:
https://docs.bestpractical.com/rt/4.2.12/RT_Config.html#Application-logic
Something about the incoming message is causing RT to identify
On 3/30/16 7:52 AM, Peter Viskup wrote:
Hello all,
just trying to figure how to setup RT with use of gpg-agent.
Tried to start gpg-agent this way:
root@server:~# gpg-agent --daemon --pinentry-program
/usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG
And then in RT_SiteConfig.pm:
Set( %
Yeah, it's one more click to open the timer window.
On Tue, Mar 29, 2016 at 2:18 PM, Jim Brandt mailto:jbra...@bestpractical.com>> wrote:
Hi Barton,
RT 4.4 added a pop-up ticket timer. Is that what you're looking for?
This blog post has a screenshot:
https://b
Hi Barton,
RT 4.4 added a pop-up ticket timer. Is that what you're looking for?
This blog post has a screenshot:
https://bestpractical.com/blog/2016/3/improved-time-tracking-in-rt
Jim
On 3/29/16 2:14 PM, Barton Chittenden wrote:
I was wondering if anyone knows of plugins that would allow for
Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like
the others. The quotes shouldn't matter, but the missing 's' definitely
does.
On 3/21/16 6:25 AM, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new tick
On 3/14/16 7:29 PM, Matt Zagrabelny wrote:
On Mon, Mar 14, 2016 at 1:25 PM, Marcos Orallo wrote:
https://metacpan.org/pod/RT::Extension::AjaxPreviewScrips
I understand this was integrated into 4.4 core?
@BPS,
Can you confirm the merge of AjaxPreviewScrips in 4.4?
Yes, this appears to be t
There is info on options for installing perl in the RT documentation too:
https://docs.bestpractical.com/rt/4.4.0/rt_perl.html
On 3/16/16 5:44 PM, Martin Wheldon wrote:
Hi Jerome,
The following google search came back with a tutorial which pretty much
describes the type of perl brew install th
Hi Dion,
You could take a look at this extension, which processes articles like
templates:
https://metacpan.org/pod/RT::Extension::ArticleTemplates
Jim
On 3/7/16 6:57 PM, Dion Gullotta wrote:
Hi,
Is there any way to populate an article with selected data from a
ticket? For example an art
Hi AL and Kristian,
There are a couple more files you need. Try:
$ mkdir -p local/html/NoAuth/css/localstyle
$ cp -R share/html/NoAuth/css/rudder/* local/html/NoAuth/css/localstyle/
I'll create a ticket to update the docs.
Jim
On 3/9/16 7:09 AM, Kristian Davies wrote:
I have this issue as we
The simplest approach is probably to use Links. Under the Links section,
you'll see a Create button that lets you easily create a linked ticket.
You can have your internal conversation on the linked ticket and just
reply back to the requestor when it's appropriate.
On 2/23/16 3:04 PM, Lieven B
Hi Lee,
The typical upgrade path is to take a backup of your database (I think
that's what Matt was pointing out), restore it on the new machine, then
follow the steps in 6b in the README:
https://bestpractical.com/docs/rt/4.2/README.html
(It's good to read the whole README, but those are th
I'm not sure if your Owner dropdown is large, but this option might also
help in a similar way by turning the Owner filed into a autocomplete so
RT doesn't have to generate the full Owner dropdown on each page load
where that field is offered:
https://bestpractical.com/docs/rt/4.2/RT_Config.ht
The Fast CGI modules can be picky about permissions. To troubleshoot,
you might start with adding the --with-web-user and --with-web-group
options to your ./configure command to set them to the user/group for
your version of Linux (or FreeBSD). Some systems use 'apache' some have
another user/g
If you modify the code in place, your changes will get overwritten when
you upgrade (even a minor upgrade). In general, options for changes are:
1) Change in place. Will get squashed on upgrade, so keep a copy
somewhere and make a note to reapply after upgrades.
2) Create a local directory in
Hi Keith,
Yes, we read the mail that comes to the various lists and other places
people post questions about RT. Unfortunately we don't have time to
reply to all of the questions users have, but the rt-users list has a
great volunteer community and I see you got some replies.
Looking below,
Hi Matt,
It would probably be easier to put all of the DataDog code right in an
RT Action module rather than making a system call. If you take a look at
the docs for this extension, it describes how to do that, where to put
the new action files, etc.:
https://metacpan.org/pod/RT::Extension::
How much free disk space do you have? You can often get the "server gone
away" message when MySQL runs out of disk space.
On 1/22/16 5:22 AM, elif...@free.fr wrote:
Good morning,
This is a follow-up of my problem :
This morning I decided to shred the attachment 602620.
But after execution of
Also some info in the documentation:
https://bestpractical.com/docs/rt/4.2/backups.html
On 12/15/15 8:36 AM, Bob Shaker wrote:
While we're on the subject, I attached a script (as a .txt to get around email
filters, but it's a bash script) I made some time ago that will backup the
/opt/rt4, an
Hi Matt,
Yes, you can absolutely transfer tickets between instances. The
difficulty depends on how you define transfer:
* Very light-weight, tickets between the instances can "talk" to each
other via email. The metadata stays separate, but the discussion is
reflected in the history on both s
On 5/29/14 4:40 PM, Brian C. Duggan wrote:
On Thu, May 29, 2014 at 01:58:48PM -0400, Jim Brandt wrote:
> jQuery(document).ready( function() {
var formData = new FormData();
formData.append( 'content', fields );
$.ajax({
type: '
> jQuery(document).ready( function() {
var formData = new FormData();
formData.append( 'content', fields );
$.ajax({
type: 'POST',
url: 'https://rt.myrtsrv.com/REST/1.0/edit',
Maybe call new instead of edit?
https://rt.myrtsrv.com/REST/1.0/
On 5/20/14 8:21 AM, Kevin Falcone wrote:
On Tue, May 20, 2014 at 09:08:49AM +, Flynn, Peter wrote:
On 19/05/14 15:23, Dominic Hargreaves wrote:
You need to set up some pipe aliases using rt-mailgate:
http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html
Thanks...I had got that far, bu
On 3/4/14 6:13 AM, Jon Witts wrote:
and the contents of the template "Auto-Close Warning HTML" is as follows:
--
my $CFName = 'Auto-Close Reminder';
my $DefaultValue = 'TRUE';
unless( $self->Ticket->FirstCustomFieldValue( $CFName ) eq $DefaultValue ) {
On 3/3/14 2:58 PM, Tim Gustafson wrote:
Hi,
According to the RT 4.2 docs, MySQL does not support native full-text indexing:
http://www.bestpractical.com/docs/rt/4.2/full_text_indexing.html#MYSQL
According to the MySQL docs, there is support for full-text indexing
for both MYISAM and InnoDB tab
Outlook only shows placeholder for the image (apparently cannot decode
it), and ticket history displays 'Message body is not shown because it
is too large' (see picture below).
This is likely the key issue. There is a config value that defines the
max size that will be displayed inline. As note
On 12/18/13 2:01 PM, JZ wrote:
I am trying to figure out the best way to get a link created to an asset
at the time a ticket is created. I am using RT-Extension-Assets in RT
4.2, and am having trouble finding information regarding this extension
and doing what I want to do. I am having trouble
On 12/19/13 4:22 AM, Richard McMahon wrote:
I meant to say that we are using RT 4.0.17.
I'm not completely clear on the issue you're seeing, but we did fix a
bug with the subnav links:
https://github.com/bestpractical/rt/commit/c1db68602
It's a simple patch.
On 10/23/13 3:51 PM, Len Jaffe wrote:
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m->callback( %$ARGS, CallbackName => 'ExternalAuthSuccessfulLogin',
CallbackPage => '/autohandler' );
Where to I need to place the callback file and what to I need
On 10/9/13 11:48 PM, Jaye Mathisen wrote:
I had a nice install of 4.0.17 working and we decided to upgrade to 4.2
before deployment. 99.9% of things are working great.
Except for this:
[62873] [Thu Oct 10 03:30:02 2013] [info]: Repeating ticket 1
(/opt/rt4/sbin/rt-repeat-ticket:38)
[62873] [Th
On 10/4/13 10:15 AM, McLean, Devin wrote:
Has anyone figured out how to do custom field groups? There doesn’t seem
to be any documentation on this yet.
You can find configuration docs here:
http://www.bestpractical.com/docs/rt/4.2/RT_Config.html#CustomFieldGroupings
and we'll have a blog pos
On 9/10/13 8:16 AM, BÁLINT Bekény wrote:
Hi List,
Where can I find these new features in 4.2.0rc1?
* Custom field groupings
- Display CFs in configurable groupings (boxes) on the ticket
display/edit pages
- Includes arbitrary grouping names as well as standard ticket
This draft documentation describes how to send notifications without
logging a comment or reply:
https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod
On 7/29/13 8:51 AM, Jim Berry wrote:
Craig,
On the wiki there was a reference to an rt-remind script at
htt
It might be worth elaborating on this a little more in the documentation
and/or book. Feel free to use any of the above.
We have a draft that touches on the transactions at the end:
https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod
It's not exhaustive
On 6/28/13 3:52 PM, John Apodaca wrote:
There is a great procedure for installation of RT 4. Has anyone else
used it?
"Install Request Tracker 4"
http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html
I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12.
The procedure
On 5/23/13 11:05 AM, Cena, Stephen (ext. 300) wrote:
I just lost my Service Desk database. I did a test creating a ticket,
saw what I wanted, then restored the database previously. It didn't
restore. So I dropped all tables, did a restore. RT broke. I checked the
tables restored & it only did 45
On 5/21/13 1:44 AM, Thomas Lau wrote:
Hi Jim,
How could you put a debug statement on the script?
In the run subroutine in rt-repeat-ticket:
while ( my $attr = $attrs->Next ) {
my $date = $args{date}->clone;
# Gets all
warn "Got a ticket with a recurrence: " . $attr->Object
I did and it did show up. But the problem is that field only appear
when ticket already repeat at least one time, am I correct? For
example, now I create a recurrent ticket same month and day in next
year, after 3 months and I did a search, OriginalTicket should not
create as it haven't been re
On 5/14/13 10:26 PM, Thomas Lau wrote:
Hi,
I recently tested out the new RT::Extension::RepeatTicket module, it
works out great, but the search feature is basically non-existence.
How could I search the original ticket which is GOING to repeat later
on? Current situation there is no way to do t
What is it you are trying to do that isn't working? Looking at the
methods available, it seems they mirror the RT CLI methods:
http://rt-client.rubyforge.org/
So if you want to show a ticket like your example, it seems you would
call rt.show and pass the ticket id.
On 5/4/13 1:33 PM, Peter R
You have Type: approval as one of your lines. Do you intend to create
approval tickets? (Approval tickets are used in the RT approvals
process: http://bestpractical.com/rt/docs/latest/customizing/approvals.html)
If you just want regular tickets, try removing that line.
On 4/21/13 1:30 PM, Joe
We were wondering what configurations of RT our users are running, what
you're doing with RT, and what you'd like to do, so we thought we should
just ask. Here's a link to our RT Users Survey:
https://www.surveymonkey.com/s/L779Q37
The survey has some questions geared toward the administrato
There is an option to notify you if there are unread messages on a ticket:
http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications
This can be set as a global option or at the individual level by going
to Logged in as > Settings > Options. Look for "Notify me of un
You don't mention your version of RT, but you might be running into this:
http://issues.bestpractical.com/Ticket/Display.html?id=21411
Setting PreferRichText = 1 is a partial workaround.
On 12/11/12 5:48 AM, Marko Cupać wrote:
Requester has submitted ticket by e-mail from MS Outlook client. T
Did you run the configure script in the new 4.0.7 with the same options
as 4.0.6?
Also, did you clear your mason cache and restart the server after upgrading?
On 9/28/12 9:56 AM, Francesca Del Corso wrote:
Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have
a 64 bit Ce
Did any perl modules get updated as part of the upgrade?
What version of Email::Address is installed?
(perl -e 'use Email::Address; print $Email::Address::VERSION;')
On 7/31/12 6:51 AM, Jack Zabolotnyi wrote:
You missing recepient: as you can see in logs, rt is trying to send message
to To: "A
On 6/6/12 11:08 PM, Kevin Falcone wrote:
On Wed, Jun 06, 2012 at 12:45:46PM -0400, rtl...@ahlta.saic.com
wrote:
We are using RT 4.0.5. Been seeing this issue since 3.8.
I send an email to RT using plain text (Using Outlook). Body is as
follows:
1 2 3 4
Owner of ticket replies via email (
als from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
--
Jim Brandt
Administrative Computing Services
University at Buffalo
___
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Community help: http://wiki.bestp
27;s running on and taken care of any OS/DB patches for
your database machines.
The only Perl-specific issue I found is with DateTime::Timezone, which I
don't believe is on the dependency list for RT:
http://www.perlmonks.com/?node_id=593399
Thanks,
Jim
--
Jim Brandt
Administrative Co
O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Jim Brandt
Administrative Computing Services
University at Buffalo
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Community help: http://wiki.bestpractical.com
Commerci
[EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Jim Brandt
Administrative Computing Services
University at Buffalo
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SelectCalendar.html Values from your ACS Queues to the ones
i have but nothing happens...how does your result looks like???
Torsten
2006/12/6, Jim Brandt <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>:
Torsten,
I used the following modules that you'll need to install from
sten
2006/12/5, Jim Brandt <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>:
Mark,
I have a rough prototype of something like this working on our dev
machine. In my case, I was playing around with creating a maintenance
calendar that would allow us to track system change
7;Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Jim Brandt
Administrative Computing Services
University at Buffalo
rt_calendar.tar.gz
Description: GNU Zip compressed data
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appening on the first login that triggers these
locking problems?
I'm sorry I can't present a solution, but I hope this might help move
toward a fix or workaround.
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
_
p that way in the
ticket. (It's actually very cool that RT is translating everything
properly, but I'd like a control character to tell RT that I really want
a newline.)
Thanks,
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
_
p to add
the "depends on" part is to go through the interface with WWW::Mech. I
was able to get the rest of my script working via the CLI and I really
wanted to do all of the work there.
Thanks,
Jim
--
Jim Brandt
Administrative Compu
redirects. I haven't been able to narrow down the actual location of the
problem.
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
he::Session upgrade fixing things?
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
--
Jim Brandt
Administrative Computing Services
University at Buffalo
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Community help: http://wiki.bestpractical.com
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Discover RT's hidden se
don't have an
autohandler.
Thanks,
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
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Community help: http://wiki.bestpractical.com
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