On Wed, 2 Dec 2009, Robert Nesius wrote:
I sense having all of my users be privileged is going against the design
philosophy of RT, and would appreciate any clarification or insights from
other RT admins.
There are a number of problems just having a large number of legitimately
privileged
Hi All,
We are trying to get the Shredder working on RT 3.8.6 (Ubuntu Install)
under tools but with no luck, it keeps saying “Shredder needs a
directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server”
in the GUI.
We created it
Loos, Christian wrote:
Maybe Shredder will delete some tickets.
Take a look at this bug:
http://rt3.fsck.com/Ticket/Display.html?id=14170user=guestpass=guest
___
I don't think this is what is biting me though - it has been happily
shredding up
Hi Jonathan, maybe the problem is this one below:
[...]
Requestor = $requestors,
DependedOnBy = $tkt-Id) ; == SEMICOLON MISSING (my fault in the
first message!)
return 1;
Regards,
Gabriele
From: Jonathan Rummel jrum...@imapp.com
Subject: Re: [rt-users] Auto-creating a 'dependant'
Hey, folks.
What this message below means? (Logged on my /var/log/apache2/errors.log)
And how can I solve that problem?
[Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate
RT/FM.pm in @INC (@INC contains: /usr/local/rt-3.8.6/bin/../local/lib
/usr/local/rt-3.8.6/bin/../lib
On Thu, Dec 03, 2009 at 12:55:06PM -0200, Wagner Pereira wrote:
Hey, folks.
What this message below means? (Logged on my /var/log/apache2/errors.log)
And how can I solve that problem?
[Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate
RT/FM.pm in @INC (@INC
Kevin,
I've tried to install this, but check this out:
cpan[1] install
RT::FM
CPAN: Storable loaded ok (v2.18)
Going to read '/root/.cpan/Metadata'
Database was generated on Wed, 02 Dec 2009 10:40:10 GMT
Try:
http://bestpractical.com/rtfm/download.html
Max
Wagner Pereira wrote:
Kevin,
I've tried to install this, but check this out:
cpan[1] install
RT::FM
CPAN: Storable loaded ok (v2.18)
Going to read
I believe it should be installed to the local/plugins sub-directory
inside your RT installation directory..
[r...@abuse02 ~]# ls -l /opt/rt3/local/plugins/
total 28
drwxr-xr-x 5 root root 4096 Dec 1 15:33 RT-Authen-ExternalAuth
drwxr-xr-x 4 root root 4096 Dec 1 12:33
Has anyone modified RTIR to allow Blocks to be linked to Incident Reports
instead of Incidents? If so, how?
I don't like the fact that I have to create an Incident Report and then
an Incident to create a Block. That logic is flawed. It assumes it takes
an actual incident to put a block in
Hi List,
I believe I have the proper method (or not).
{$RT Host
name}/rt3/Ticket/Update.html?Action=Commentid={$ticketNumber}RTFM-Include-Article-Named={$article}
Now when I include the desired article, I have a problem with the way it is
displaying in the FSCK editor Such as Follows:
Hi
Paul,
Why would you want to block an IP before a problem occurs? And how would
you know that the IP is going to be problematic before a problem occurs?
We utilize RTIR for our Abuse handling. External sites email us to
ab...@sagonet.com, which drops into RTIR's Incident Reports queue. From
Why would you want to block an IP before a problem occurs? And how would
you know that the IP is going to be problematic before a problem occurs?
Let me explain better. An a IP or domain doesn't have to cause YOU an
incident for it to be blocked. For your business's sake, you should
On Thu, Dec 03, 2009 at 09:31:13AM -0800, William Graboyes wrote:
Hi List,
I believe I have the proper method (or not).
{$RT Host
name}/rt3/Ticket/Update.html?Action=Commentid={$ticketNumber}RTFM-Include-Article-Named={$article}
Now when I include the desired article, I
Kevin,
Some days I would forget my head if it weren't bolted to my neck.
Currently testing on RT 3.8.6.
When you type in the article number and hit `GO` it works as expected, only
when you are wanting to include that article by default (maybe there is a
better way of doing this?) does it look
On Thu, Dec 03, 2009 at 10:10:45AM -0800, William Graboyes wrote:
Currently testing on RT 3.8.6.
When you type in the article number and hit `GO` it works as expected,
only when you are
wanting to include that article by default (maybe there is a better way of
doing this?) does
Kevin,
You Da Man,
That worked perfectly.
Thanks for the quick help,
Bill
On Thu, Dec 3, 2009 at 10:17 AM, Kevin Falcone falc...@bestpractical.comwrote:
FCKeditorEncoded=1
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
I found the reason for this problem. But don't know the correct solution.
The reason is that RT's runs from the /rt subdirectory on this server.
That subdirectory is where the authenticated session cookie applies.
When Webkit browser asks for /favicon.ico that is above the /rt
directory,
RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6
How can I have the search functions search and display custom fields?
The page here:
http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch
...says that the conventional method doesn't work in 3.6 and above.
I've created Custom Fields
Is this possible?
I want a set of users to have a queue, and if they get a ticket that belongs
elsewhere, they can dump it in to that queue... but they can't see that queue
anywhere else?
Like, I don't want them to see the queue in the search criteria, in the new
ticket in dropdown, in the
Put those users into a special group.
Then , in configuration-queues-queuename-group rights, give them access
to 'modify ticket' is how I'm guessing it would work...
Where 'queuename' is the ticket of the queue(s) they can dump to.
Worth a try...
On Thu, 3 Dec 2009, Mike Johnson wrote:
Is
Hi,
In reference to the question I had regarding customizing the way
dashboards are sorted, I was able to figure it out - thanks:
http://lists.bestpractical.com/pipermail/rt-users/2009-October/061874.html
In fact, there was two files to modify:
/share/html/Dashboards/index.html (Which
On Thu, Dec 03, 2009 at 02:38:57PM -0500, David wrote:
Hi,
In reference to the question I had regarding customizing the way
dashboards are sorted, I was able to figure it out - thanks:
http://lists.bestpractical.com/pipermail/rt-users/2009-October/061874.html
In fact, there was two files
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is successfully created but I get a permission denied error
on adding the
Thanks for the heads up on 3.8.7, we'll hold back our upgrade since we
were expecting to upgrade to 3.8.6 shortly.
However, that does not tell me what file I need to look at for
changing the order for Saved Searches ?
Thanks for the advice,
On Thu, Dec 3, 2009 at 2:45 PM, Kevin Falcone
Nick,
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the CommandByMail extension/plugin will allow
you to do this.
As to changing/setting the AdminCc once the ticket is
On Thu, 03 Dec 2009 12:52:06 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the CommandByMail extension/plugin will allow
you to
All,
In RT 3.8.5.I have a dozen or so queues, and people can't see tickets
outside their own workgroup queue. This works fine. Each user has the X
newest unowned tickets search on their RT at a Glance page (the default).
Until recently, this worked fine, but, recently people
Nick,
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a little like doing it twice when it shouldn't be necessary.
Are you
On Thu, 3 Dec 2009 16:59:25 -0500, Lander, Scott
slan...@hearstsc.com said:
In RT 3.8.5.I have a dozen or so queues, and people can't see
tickets outside their own workgroup queue. This works fine. Each
user has the X newest unowned tickets search on their RT at a Glance
On Thu, 03 Dec 2009 14:10:32 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a
For future readers, to make it so that requests for objects above the
$WebPath directory (like /favicon.ico, when WebPath is /rt) do not
trash the current session, I changed the RT installation so that it
runs from the root directory of a subdiomain (rt.example.com) instead
of a subdirectory
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and address.
Is there a way to do that with the query builder or do I have to whip
out my perl-fu and write a custom report.
--
Randy Smith
http://www.vuser.org/
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and address.
Is there a way to do that with the query builder or do I have to whip
out my perl-fu
Nick,
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc with no problems. I'm wondering if, perhaps, we should look at
what
On Thu, 03 Dec 2009 15:37:18 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc
On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Is the person you are trying to set as AdminCc also in the PC Support
group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
What rights are set for
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