: "Raul A. Gallegos"
To:
Sent: Friday, September 13, 2013 12:35 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Hi, so you are saying that the screen reader Text Talker which used the
Echo synthesizer was developed by Apple? That's not how I remember my
hi
had several
blind acquaintances back in the early 70's.
Remember, that in the earlier days of computing, there were accessible
solutions for the Apple 2e and the Lisa.
Steve
----- Original Message - From: "Wayne gmail "
To:
Sent: Thursday, September 12, 2013 10:20 AM
Hi, so you are saying that the screen reader Text Talker which used the
Echo synthesizer was developed by Apple? That's not how I remember my
history. I don't know about the other points you mentioned because I was
a kid in the 80s, but I specifically remember using Text Talker with
Echo in the
and the Lisa.
>>
>> Steve
>> - Original Message - From: "Wayne gmail "
>>
>> To:
>> Sent: Thursday, September 12, 2013 10:20 AM
>> Subject: RE: Apple App Store & Refunds for inaccessible Apps
>>
>>
>> While I applaud
educate ourselves and to
>>> educate the next Apple customer service employee who doesn't clearly
>>> understand the apple refund policy. We would be in a much better place to
>>> present a good case if we can provide customer service with the link
>>>
were accessible
>> solutions for the Apple 2e and the Lisa.
>>
>> Steve
>> ----- Original Message - From: "Wayne gmail "
>> To:
>> Sent: Thursday, September 12, 2013 10:20 AM
>> Subject: RE: Apple App Store & Refunds for inaccessible Apps
&g
d the Lisa.
Steve
- Original Message -
From: "Wayne gmail "
To:
Sent: Thursday, September 12, 2013 10:20 AM
Subject: RE: Apple App Store & Refunds for inaccessible Apps
While I applaud Apple for making a giant leap forward in accessibility, I
won't pretend that I c
x27;s.
Remember, that in the earlier days of computing, there were accessible
solutions for the Apple 2e and the Lisa.
Steve
- Original Message - From: "Wayne gmail "
To:
Sent: Thursday, September 12, 2013 10:20 AM
Subject: RE: Apple App Store & Refunds for inaccessible Ap
belville
Sent: Thursday, September 12, 2013 7:31 AM
To: viphone@googlegroups.com
Subject: Re: Apple App Store & Refunds for inaccessible Apps
David I understand where you're coming from. I've taught basic Windows and
screen reading skills on and off for years and people often want
.
Joseph
- Original Message -----
From: "David Chittenden"
To:
Sent: Thursday, September 12, 2013 4:05 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Here is my problem with all this stuff around accessibility of apps. Apple
clearly states in their documentat
, 2013 8:01 AM
To: viphone@googlegroups.com
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Hi Lisa and all who are interested. First off Lisa, nice signature. I like
that. Now to you and to everyone else, when I've requested an app refund
I've gotten the same type of me
Hi Lisa and all who are interested. First off Lisa, nice signature. I
like that. Now to you and to everyone else, when I've requested an app
refund I've gotten the same type of message that all sales are final,
blah blah. In fact, pasted below is the email thread I received when I
got an app re
sa
There is a fine line between genius and insanity and that difference is a
paycheck!
Lisa Belville
missktlab1...@frontier.com
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 10:29 AM
Subject: Re: Apple App Store & Refund
a painless
experience, and the service I received was good. They refunded me the next
day.
- Original Message -
From: "Joseph FreeTech"
To:
Sent: Thursday, September 12, 2013 1:24 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
David,
I agree to some ext
sa
There is a fine line between genius and insanity and that difference is a
paycheck!
Lisa Belville
missktlab1...@frontier.com
- Original Message -
From: "David Chittenden"
To:
Sent: Thursday, September 12, 2013 6:05 AM
Subject: Re: Apple App Store & Refunds for
would actually feel very embarrassed
> taking the time out to compose an email message requesting the reimbursement
> of 4 quarters. .
>
> Joseph
>
> - Original Message -
> From: "David Chittenden"
> To:
> Sent: Thursday, September 12, 2013 4:05 AM
> S
I would now ask for a link to a "terms of agreement" webpage on the
>>> matter
>>> of accessibility, which we can all point to when the issue of refunds
>>> for
>>> inaccessible apps pops up. This will serve to educate ourselves and to
>>&
the
>>> matter
>>> of accessibility, which we can all point to when the issue of refunds for
>>> inaccessible apps pops up. This will serve to educate ourselves and to
>>> educate the next Apple customer service employee who doesn't clearly
>>>
case if we can provide customer service with the link
>> specifying our rights as Apple customers.
>>
>> Glad all came to a friendly close... for now. .
>>
>> Joseph
>>
>> - Original Message -
>> From: "Neil Barnfather - TalkNav"
>
;>
>> Glad all came to a friendly close... for now. .
>>
>> Joseph
>>
>> - Original Message -
>> From: "Neil Barnfather - TalkNav"
>> To:
>> Sent: Thursday, September 12, 2013 1:58 AM
>> Subject: Re: Apple App Store
w. .
>
> Joseph
>
> - Original Message -
> From: "Neil Barnfather - TalkNav"
> To:
> Sent: Thursday, September 12, 2013 1:58 AM
> Subject: Re: Apple App Store & Refunds for inaccessible Apps
>
>
> Patrick,
>
> I, like David, ha
se... for now. .
Joseph
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Thursday, September 12, 2013 1:58 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Patrick,
I, like David, have now heard from Apple's Accessibility team that refun
- Original Message -
From: "Patrick Neazer"
To:
Sent: Wednesday, September 11, 2013 11:47 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Hello Christopher and all:
I am quoting from an email I received at 653 PM central time after writing
to apple accessibil
and does there policy outline any unique exemptions based
>>>> on pick the criteria of choice? If that information could be
>>>> presented as quickly as links to write to apple requesting policy
>>>> changes and adaptations to business practices that would go a long
&
eed proof of a
pattern
of
poor service and not just some single person's complaint.
Joseph
----- Original Message -
From: "Lisa belville" mailto:missktlab1...@frontier.com>>
To: mailto:viphone@googlegroups.com>>
Sent: Wednesday, September 11, 2013 7:59 AM
Subject: Re: Appl
>> following the thread is free to disregard anything written above.
>>>>
>>>> Thank you to anyone who reads this and responds in a constructive manner
>>>> and high fives to all those who take up the mantle of improving the tools
>>>> which m
gt;>>
>>>> Talks List Administrator
>>>> Twitter @neilbarnfather
>>>>
>>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple
>>>> iOS, Macintosh and Android accessibility specialist. For all your
>&
lear that you were in discussion with
> employees higher than lower level customer service reps.
>
> Lisa
>
>
> There is a fine line between genius and insanity and that difference is a
> paycheck!
> Lisa Belville
> missktlab1...@frontier.com
>
> -
uld have suggested the same thing. It was another lister who turned this
>> into a bit of an ad hominem discussion.
>>
>> Joseph
>>
>> - Original Message -
>> From: "Neil Barnfather - TalkNav"
>> To:
>> Sent: Wednesday, September 11,
of the community
>>>> who may be experiencing the same confusion I am experiencing. Of course, I
>>>> may be the only one confused and if so, anyone reading this whom has been
>>>> following the thread is free to disregard anything written above.
>&g
following the thread is free to disregard anything written above.
>>>>
>>>> Thank you to anyone who reads this and responds in a constructive manner
>>>> and high fives to all those who take up the mantle of improving the tools
>>>> which make the liv
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 11:22 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Joseph,
As Sieghard has said, I'm not one for such things, and have been a positive
advocate of our community online and off line f
a fine line between genius and insanity and that difference is a
> paycheck!
> Lisa Belville
> missktlab1...@frontier.com
>
> ----- Original Message - From: "Patrick Neazer"
>
> To:
> Sent: Wednesday, September 11, 2013 2:11 PM
> Subject: Re: Apple App
ere is a fine line between genius and insanity and that difference is a
paycheck!
Lisa Belville
missktlab1...@frontier.com
- Original Message - From: "Patrick Neazer"
To:
Sent: Wednesday, September 11, 2013 2:11 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Hell
gt; Take good care and I wish you enough.
>>
>> Patrick
>> On Sep 11, 2013, at 1:46 PM, Joseph FreeTech
>> wrote:
>>
>>> Well, the suggestion I posted has nothing to do with you personally.
>>> . it's a general, unbiased suggestion, and had a
. it's a general, unbiased suggestion, and had anyone else made it, I
would have suggested the same thing. It was another lister who turned this
into a bit of an ad hominem discussion.
Joseph
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, Septem
;
- Original Message - From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 10:29 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Yes, below are three quotes from the messages that I have exchanged
about this, you'll see very clear
- Original Message -
> From: "Neil Barnfather - TalkNav"
> To:
> Sent: Wednesday, September 11, 2013 8:29 AM
> Subject: Re: Apple App Store & Refunds for inaccessible Apps
>
>
> Yes, below are three quotes from the messages that I have exchanged abo
u'd like please
reply off list and if there's time we can discuss this a bit more. .
Joseph
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 11:50 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Josep
fference is a
paycheck!
Lisa Belville
missktlab1...@frontier.com
- Original Message -
From: "Patrick Neazer"
To:
Sent: Wednesday, September 11, 2013 2:11 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Hello Neil, Joseph, and all:
I have been followin
ssage -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 11:22 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Joseph,
As Sieghard has said, I'm not one for such things, and have been a positive
advocate of our community online and off l
it would be good to see an
>> example of this attitude. Could it possibly be this particular rep's issue
>> and not necessarily one of Apple itself? I'm referring to the
>> patronizing/unsympathetic attitude and not the policy itself.
>>
>> Lisa
>>
&g
Barnfather - TalkNav"
> To:
> Sent: Wednesday, September 11, 2013 11:22 AM
> Subject: Re: Apple App Store & Refunds for inaccessible Apps
>
>
> Joseph,
>
> As Sieghard has said, I'm not one for such things, and have been a positive
> advocate of our communi
tlab1...@frontier.com
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 1:43 PM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Lisa,
When I buy something I would expect to be able to use it, when I report to
th
st some single person's complaint.
>
> Joseph
>
> - Original Message -
> From: "Lisa belville"
> To:
> Sent: Wednesday, September 11, 2013 7:59 AM
> Subject: Re: Apple App Store & Refunds for inaccessible Apps
>
>
> Hi. Is there any way
ine line between genius and insanity and that difference is a
paycheck!
Lisa Belville
missktlab1...@frontier.com
- Original Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 10:29 AM
Subject: Re: Apple App Store & Refunds for inaccessibl
groups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Wednesday, September 11, 2013 11:34 AM
To: viphone@googlegroups.com
Subject: RE: Apple App Store & Refunds for inaccessible Apps
Hi Joseph,
I realize that you may not know Neil Barnfather since you are I believe
fairly n
Barnfather - TalkNav"
To: ; ; "The
Accessible Phones Discussion List"
Sent: Wednesday, September 11, 2013 8:58 AM
Subject: Apple App Store & Refunds for inaccessible Apps
The below should prove a concern to all Apple accessibility feature users,
and I would urge as many of you wh
nal Message -
From: "Neil Barnfather - TalkNav"
To:
Sent: Wednesday, September 11, 2013 8:29 AM
Subject: Re: Apple App Store & Refunds for inaccessible Apps
Yes, below are three quotes from the messages that I have exchanged about
this, you'll see very clearly what they have t
father - TalkNav"
To: ; ; "The
Accessible Phones Discussion List"
Sent: Wednesday, September 11, 2013 8:58 AM
Subject: Apple App Store & Refunds for inaccessible Apps
The below should prove a concern to all Apple accessibility feature users,
and I would urge as many of you who ca
Accessible Phones Discussion List"
Sent: Wednesday, September 11, 2013 8:58 AM
Subject: Apple App Store & Refunds for inaccessible Apps
The below should prove a concern to all Apple accessibility feature users,
and I would urge as many of you who can do so, to please write to Apple
y
- From: "Neil Barnfather - TalkNav"
>
> To: ; ; "The
> Accessible Phones Discussion List"
> Sent: Wednesday, September 11, 2013 8:58 AM
> Subject: Apple App Store & Refunds for inaccessible Apps
>
>
> The below should prove a concern to all Appl
The below should prove a concern to all Apple accessibility feature users, and
I would urge as many of you who can do so, to please write to Apple yourselves
to express your concern along the same lines where possible…
(accessibil...@apple.com).
For years now Apple has led the way in accessibil
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