On 08/19/2010 06:42 PM, Brad Lackey wrote:
On Aug 19, 2010, at 9:34 AM, William Yang wrote:
-There is a Systems support requirement on the hardware. This entitles
you
to firmware updates. Even though the firmware is delivered by the SRSS,
this support is required.
:O
That can't have been the case in the past...if it was, then enforcement of
it now is only going to further weaken the non-large-enterprise community
of users.
This is now the case with purchases from Oracle.
Our local reseller said to me that firmware updates are free during
Global Warranty which was three years in the past and is one year for
Sun Rays bought after March 16th 2010.
After Global Warranty, one has to buy Systems/hardware support for Sun
Rays in order to install firmware updates. They also said that this has
been the case with purchases from Sun. Is this really true?
Furthermore, our local reseller said that in order to get
Systems/hardware support for a Sun Ray we have to buy hardware support
*retroactively* from the time when Global Warranty ended.
We still use about twenty Sun Ray 1 clients which we bought about ten
years ago. Does this really mean that we have to pay *retroactively for
seven years* in order to install new firmware on Sun Ray 1 clients?
Kind regards,
Guido
--
Dr. Guido Schwarzer ([email protected])
Institute of Medical Biometry and Medical Informatics
Stefan-Meier-Str. 26, D-79104 Freiburg | Phone: +49 (0)761 203 6668
http://www.imbi.uni-freiburg.de | Fax: +49 (0)761 203 6680
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