> After Global Warranty, one has to buy Systems/hardware support for Sun > Rays in order to install firmware updates. They also said that this has > been the case with purchases from Sun. Is this really true?
Can't be. If it was in policy, then never in practice nor in customer-accessible documentation. > Furthermore, our local reseller said that in order to get > Systems/hardware support for a Sun Ray we have to buy hardware support > *retroactively* from the time when Global Warranty ended. True for Oracle; no lapsing. And then there's a requalification fee for lapsing. > We still use about twenty Sun Ray 1 clients which we bought about ten > years ago. Does this really mean that we have to pay *retroactively for > seven years* in order to install new firmware on Sun Ray 1 clients? Sun Ray 1 had a 5 year warranty. If someone tells us that we really have to purchase all this support to keep getting updates, we either stop updating and/or we phase out Sun Rays entirely. Hard to say since I'm not the final decision maker when it comes to finances. William Yang _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
