Even on a small scale, we've found that the warranty provides more than adequate hardware coverage. That said, I've noticed that with every new generation of Sun Ray, the warranty has been shortened...
1/1g: 5 years 2/2FS (under Sun): 3 years, 270: 1 year 3+: 1 year (Oracle [blanket] Hardware Warranty) William Yang > -----Original Message----- > From: [email protected] [mailto:sunray-users- > [email protected]] On Behalf Of Ceri Davies > Sent: Friday, August 20, 2010 8:21 AM > To: SunRay-Users mailing list > Subject: Re: [SunRay-Users] Purchasing sunray DTU > > On Fri, Aug 20, 2010 at 01:47:00PM +0200, Alexander Koponen wrote: > > On Fri, 20 Aug 2010, Ivar Janmaat wrote: > [the above might not be true] > > > >>> Well, than you probably have no support when something is not > working. > > >>> There is no 24x7 free support. > > > > The problem is that the hardware support agreement is not optional. > > Precisely. There is an economy of scale whereby if you buy enough of > something then you don't really need support for hardware failures as if > something breaks you just swap it for a spare. This gets said about Sun > Ray DTUs a lot, both by folk from resellers, Oracle and internally here. > It's certainly how we operate our PC estate and any extra cost there is > going to be extremely problematic to justify. > > Ceri > -- > Haffely, Gaffely, Gaffely, Gonward. > _______________________________________________ > SunRay-Users mailing list > [email protected] > http://www.filibeto.org/mailman/listinfo/sunray-users _______________________________________________ SunRay-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/sunray-users
