If you purchase a Sun Ray device from Oracle, in order to be entitled to apply any firmware updates, you must have Systems support on your devices. This is separate and distinct from product warranty. Systems support also adds expedited replacement service.
If you purchase a Sun Ray device from Oracle and do not purchase systems support initially but later do purchase this support, it will be retroactive to when your purchased the device. This is standard on ALL Oracle software and hardware products. Devices purchased from Sun were entitled updates from purchasing of Sun Ray software support. This entitlement has not changed. Systems support can't be applied to these not can it be retroactively applied. There obviously is a bit customer management of this entitlement as Oracle did sell the Sun Ray 2 and 2FS, and continues to sell the 270. In the case that a customer has an install base purchased from Sun and adds 2 series devices purchased from Oracle. Officially, those purchased from Oracle need Systems Support to be entitled to apply the firmware. The identification of these devices and the maintenance of contracts and being compliant lies in the customers hands. Sun Ray 3 series were all sold under Oracle and fit the new arrangement. Brad On Oct 22, 2010, at 7:04 AM, William Yang wrote: >> After Global Warranty, one has to buy Systems/hardware support for Sun >> Rays in order to install firmware updates. They also said that this has >> been the case with purchases from Sun. Is this really true? > > Can't be. If it was in policy, then never in practice nor in > customer-accessible documentation. > >> Furthermore, our local reseller said that in order to get >> Systems/hardware support for a Sun Ray we have to buy hardware support >> *retroactively* from the time when Global Warranty ended. > > True for Oracle; no lapsing. And then there's a requalification fee for > lapsing. > >> We still use about twenty Sun Ray 1 clients which we bought about ten >> years ago. Does this really mean that we have to pay *retroactively for >> seven years* in order to install new firmware on Sun Ray 1 clients? > > Sun Ray 1 had a 5 year warranty. If someone tells us that we really have to > purchase all this support to keep getting updates, we either stop updating > and/or we phase out Sun Rays entirely. Hard to say since I'm not the final > decision maker when it comes to finances. > > William Yang > > _______________________________________________ > SunRay-Users mailing list > [email protected] > http://www.filibeto.org/mailman/listinfo/sunray-users Brad Lackey | Technical Enablement Manager Phone: +1 3038758616 Oracle Global Desktop Virtualization San Diego, CA
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