John W Bjerk <[EMAIL PROTECTED]>:
> I didn't blame him for not seeing it.
No, you asserted that "Unless he has a badly calibrated monitor, or a
vision problem, he can indeed SEE the button", contradicting his "I
simply couldn’t SEE it". You dismissed Ken's report as noise because it
didn't fit your preconceptions.
> It's not his fault he's unfamiliar with the
> interface-- everybody was at some point.
A visual UI whose failings need to be explained away by "he's unfamiliar with
it" is a badly designed visual UI, so this doesn't get you anywhere either.
> Neither do i except his report as absolute and incontrovertible truth.
> People often exaggerate, use imprecise language, and make mistakes.
> It only common sense to assume that he *could* see it, but didn't notice
> it.
This is the all-purpose excuse that incompetent UI designers use to ignore
real feedback from real users telling them that their design is broken.
> What "artists often do" is not relevant here, since what you describe is
> not happening. Read the message before launching an attack.
I did in fact read the entire message. You are exhibiting the classic
pattern. Um, user must be blind. Um, user cannot have meant what he
said. Um, I can ignore this report because it doesn't fit my
preconceptions. Your response was stupid, arrogant boilerplate.
A *competent* UI designer wouldn't be denying or making excuses, but
looking for ways to actually fix the actual problem that the *actual
user* reported.
When a user tells us we haven't made the End Turn button visually
obvious enough, what it means is that we *haven't made the End Turn
button visually obvious enough*. Anybody with an IQ above room
temperature should be able to figure *that* out...
And people wonder why desktop Linux hasn't gotten its market share out of
single digits. The habit of treating real users with this kind of
dismissiveness is the exact reason.
--
<a href="http://www.catb.org/~esr/";>Eric S. Raymond</a>
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