Folks
So I have system monitoring installed but I cannot get it to acknowledge alerts
on the Nagios side, which I need to be over HTTP.
I have updated the configurations for system monitoring to include the
DynamicField_ addition to the free text fields.
I have updated the regex to capture the
.'
Subject: Re: [otrs] SystemMonitoring
Nothing in the OTRS log. May want to check the otrs' folders for error_logs,
increase logging to get something (think that's LogFile).
Could Nagios server/auth be limited by IP? Firewalling (iptables, etc)? Did you
run the HTTP post from the Nagios server
My next challenge is proper configuration of SystemMonitoring. Hopefully I'm
not getting something as obvious as my last issue incorrect here.
OTRS 4.0.13
SystemMonitoring 4.0.2
I have the incoming tickets sorting fine.
I am using the post-postmaster filter, as I use a postmaster filter to set
Hello Rob,
As far as I understand, you don't need generic agent jobs or postmaster
filters to have this working. Did you create the 3 dynamic fields required
for this functionality? If you want to keep the default sysconfig entry as
it comes, those fields must be named TicketFreeText1 for storing
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob
Shears
Sent: Wednesday, December 2, 2015 11:24 AM
To: User questions and discussions about OTRS. <otrs@otrs.org>
Subject: [otrs] SystemMonitoring
OTRS 4.0.13
SystemMonitoring 4.0.2
While I keep workin
] On Behalf Of
Leonardo Certuche
Sent: 02 December 2015 16:39
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SystemMonitoring
Hello Rob,
As far as I understand, you don't need generic agent jobs or postmaster filters
to have this working. Did you create the 3 dynamic fields required
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ
Marshall
Sent: 02 December 2015 16:40
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] SystemMonitoring
From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>
[mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shear
[mailto:otrs-boun...@otrs.org] On Behalf Of Rob
Shears
Sent: Wednesday, December 2, 2015 12:03 PM
To: User questions and discussions about OTRS. <otrs@otrs.org>
Subject: Re: [otrs] SystemMonitoring
Yep, Nagios.
Yes, monitoring is enabled (HTTP) via SysConfig and configured.
Nagios cer
Hi list,
I have a situation where I'd like to have the SystemMonitoring module handle
almost identical tickets in multiple queues.
With my current config, it doesn' work so well.
Here's what happens:
A host or service goes down somewhere, and our monitoring software sends two
(almost)
Hello:
I have Debian GNU/Linux with Linux FUNNYHOST 2.6.32-5-686-bigmem #1 SMP
Mon Jan 16 16:42:05 UTC 2012 i686 GNU/Linux
Apache:
apache2-mpm-prefork 2.2.16-6+squeeze6
Perl
libapache2-mod-perl2 2.0.4-7
perl
DuPont
Sent: 23. marts 2012 22:20
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SystemMonitoring regexp failure
But is it looking at both the subject *and* the body?
Yes it is looking in the subject and then the body for those regexes and the
ones found in the body
Hi,
Sorry for the lenghty e-mail, but I need some help on this.
I'm trying to get my Zenoss alerting working with my OTRS install.
Even though I've tried tailoring the e-mails to my systemmonitoring rules
specifically, I don't seem to be getting the desired results.
One of the mails (html) I
Hi there,
According to your mail you have
'CloseTicketRegExp' = '0',
You are going to need some regex to match if the host is up.
For example, the standard is :
CloseTicketRegExp = 'OK|UP',
That means OK or UP will mark the server as back online.
See also the documentation, it names
. marts 2012 15:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SystemMonitoring regexp failure
Hi there,
According to your mail you have
'CloseTicketRegExp' = '0',
You are going to need some regex to match if the host is up.
For example, the standard
.
** **
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *James Michael DuPont
*Sent:* 23. marts 2012 15:09
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] SystemMonitoring regexp failure
** **
Hi there,
According to your mail you
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James
Michael DuPont
Sent: 23. marts 2012 20:20
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SystemMonitoring regexp failure
Sune T.,
you can call me mike, my full name is james michael, but everyone calls
about OTRS.
*Subject:* Re: [otrs] SystemMonitoring regexp failure
** **
Sune T.,
you can call me mike, my full name is james michael, but everyone calls me
me mike.
Lets look at the source for for how the regex is used :
In the source code ;Kernel/System/PostMaster/Filter
Dear Fevin,
You might need to configure the SystemMonitoring module to NOT close the ticket
on OK messages.
Instead you could use a pending auto status so the ticket is closed
automatically in x seconds after receiving the OK messages.
This way you should receive a normal follow up
Thanks, Nils. This worked great. An added bonus is that I can now delay
the actual closing of a ticket. This will be helpful for those flapping
problems that might come and go a few times over the course of an hour. I
haven't tested it, but I'm assuming it will reopen the old ticket as opposed
Hi-
I've just upgraded to 3.0.4 and everything looks great. I am having one
problem related to my integration with Nagios. In our old system, Nagios
would send a recovery email to otrs when an issue was resolved. This
resulted in a Follow Up notification being sent to the agent as well as
the
Otrs would only send follow up notifications if the agent has the
queue where the ticket is in in his My Queues under preferences, and
enabled follow up notifications in his preferences as well.
Hope this helps,
Mike.
On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote:
Hi-
Otrs would only send follow up notifications if the agent has the
queue where the ticket is in in his My Queues under preferences, and
enabled follow up notifications in his preferences as well.
Hope this helps,
Mike.
On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote:
Hi-
Hi-
Thanks for the reply. I do have the ticket in one of My Queues and I have
follow ups enabled. If I don't Acknowledge the nagios alert and nagios
sends a second email, I do get a follow up notification from OTRS. However
when the nagios alert is changed from WARNING or CRITICAL to OK, a
What was the version you upgraded from?
What's the big drawback of using an event-based notification?
--
Mike
On Wed, Jan 12, 2011 at 8:26 PM, fevin Kagen fevinka...@gmail.com wrote:
Hi-
Thanks for the reply. I do have the ticket in one of My Queues and I have
follow ups enabled. If I don't
It's actually not an upgrade. It's a fresh install. We are actually
abandoning our old system and starting new w/ 3.0.2.
I supposed I can make it work. It just seems like it worked so well before
and I figured I must be missing something obvious.
Thanks again for the help.
On Wed, Jan 12,
Otrs would only send follow up notifications if the agent has the
queue where the ticket is in in his My Queues under preferences, and
enabled follow up notifications in his preferences as well.
Hope this helps,
Mike.
On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote:
Hi-
Hello list!
We're using OTRS with ITSM and we're using the SystemMonitoring Package to
update the Incident State of CI's based on Nagios mails we get. That means,
as soon as Nagios sends a mail with a host/service down notification, we
mark the System as having an Incident, which in it's turn
7:33 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] SystemMonitoring .. Having problems getting it working
Den 17/07/2008 kl. 17.26 skrev Jason B. Loven:
So far it's not even identifying anything as a new ticket
Have you set up the correct sender's address
Den 17/07/2008 kl. 17.26 skrev Jason B. Loven:
So far it’s not even identifying anything as a new ticket
Have you set up the correct sender's address in SystemMonitoring?
--
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
I've installed SystemMonitoring to work with receiving inbound tickets
from an external vendors ticketing system. Apparently my regex'ing is so
rusty I'm unable to make this work. So far it's not even identifying
anything as a new ticket since based on what I can see I should be able
to see data
Can the SystemMonitoring module handle multiple different external
systems? We receive tickets from several different outside
ticketing/trouble systems and I'd like to be able to handle them
automatically. Looking at the SystemMonitoring plugin it appears it can
only handle one outside system?
You're welcome.
nice weekend!
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Thursday, June 26, 2008 4:11 PM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios
] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Tuesday, June 24, 2008 3:19 PM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] SystemMonitoring plugin with multiple nagios services
hi Klaus,
I have three nagios servers which genereates tickets in
different queues
a very satisfying solution!
regards,
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jose Manuel
Ferrer Mosteiro
Sent: Wednesday, June 25, 2008 11:46 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] SystemMonitoring plugin
hi Klaus,
I have three nagios servers which genereates tickets in
different queues based on the From and Body of the messages and set
X-OTRS-Queue and
X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
--
Lars
to identifiy your Nagios
server?
regards,
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Tuesday, June 24, 2008 3:19 PM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] SystemMonitoring plugin
Hello
I has installed SystemMonitor plugin. I know how to run it with a
nagios server but ... can SystemMonitor plugin receive messages from
different nagios servers and queuing on different queues?
Thank you
___
OTRS mailing list: otrs -
-CustomerNo
regards,
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jose Manuel Ferrer Mosteiro
Sent: Monday, June 23, 2008 3:33 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] SystemMonitoring plugin with multiple nagios services
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