Re: AIE configuration

[Kurniadi]

Hi Surya, You don't have to create .dat & .tbl file to import external
source to CMDB.
Just prepare your data in any spreadsheet, DON'T use any space on
column name and convert it to .csv file.

For "filename.csv", the command is:
 filehelper -ax server -al User -ap "passwd" -fn filename -d
 (note: remove the .csv extension)

It will create  the .tbl file of the data and submit entry to
EIE:VendorFieldNames form

Kurniadi

On Thu, May 8, 2008 at 11:46 AM, surya4u <[EMAIL PROTECTED]> wrote:
> is anyone in your company pulled external source records into cmdb?
>  can you please send me the steps you followed to pull records into ar forms?
>  have you used .dat,.tbl? you know how to create .dat file?
>

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Re: Create incident through email

[Shweta Dhaneshwar]

Saravanan,

 

I believe there is nothing available OOTB to automate ticket creation
using email engine. You will have to customize it. You will have to
build workflow on AR System Email Messages form.

 

Thanks and regards,

Shweta Dhaneshwar| Tiscali | Tech Mahindra

Manikchand, Pune, India

* Office: +91 (0) 20 65001651

Email: [EMAIL PROTECTED] 

www.techmahindra.com  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Thursday, May 08, 2008 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Create incident through email

 

All,

I have a requirement of creating incident in ITSM through the email.

Is there any out of box functionality available in ITSM to create ticket
via email?

Please let me know how to do if it is found.

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 


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Create incident through email

[Saravanan Palaniappan]

All,

I have a requirement of creating incident in ITSM through the email.

Is there any out of box functionality available in ITSM to create ticket
via email?

Please let me know how to do if it is found.

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 



-
This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of this message or any of its attachments or the information 
contained in this e-mail, or the taking of any action based on it, is strictly 
prohibited. If you are not the intended recipient, please notify the sender 
immediately by return e-mail and delete this message.

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Re: AIE configuration

[surya4u]

is anyone in your company pulled external source records into cmdb?
can you please send me the steps you followed to pull records into ar forms?
have you used .dat,.tbl? you know how to create .dat file?



Saravanan Palaniappan wrote:
> 
> Surya,
> I have done the aie integration only from the external source to AR
> system forms. I can surely help you on this.I have no clue on the
> external source to CMDB.
>  
> 
> Thanks & Regards
> Saravanan Palaniappan
> ITSM
>  
> 
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to get
> through it."
> 
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of surya4u
> Sent: Thursday, May 08, 2008 10:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AIE configuration
> 
> saravanan..
> 
> can you please help...
> i need to pull records from sql server view into remedy cmdb using
> aie...
> help..
> 
> 
> Saravanan Palaniappan wrote:
>> 
>> Thanks.
>> I Just clicked the update column button in the data field main console
>> and it worked fine...
>> 
>> Thanks & Regards
>> Saravanan Palaniappan
>> ITSM
>>  
>> 
>> "To teach and to learn, to laugh and make others laugh.  This is my
>> purpose.  Any day I don't do this was not worth the time it took to
> get
>> through it."
>> 
>>  
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
>> Sent: Thursday, April 17, 2008 8:19 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: AIE configuration
>> 
>> That portion of AIE doesn't appear to be re-written in the new version
> 
>> so it's still a little tricky.
>> 
>> Make sure you've put the correct database connection info in the Rule 
>> Helper Utility. Save it, and then press the Load Table & View Names 
>> button and that database's tables should appear in the Available
> Tables 
>> and Views table. I say "should appear" because it doesn't always work 
>> they way you expect. You may have to press that button a few times 
>> before AIE knows what it's doing. You're obviously reading the source
> db
>> 
>> tables here so if your db or network is running slow, this table won't
> 
>> update intstantly. You can also press the Refresh Table List button
> but 
>> this gives you mixed results also. Keep messing with it and cross your
> 
>> fingers...the appropriate tables will eventually show up and the
> choices
>> 
>> you make from there show up as the source tables when setting up a 
>> mapping.
>> 
>> Drew
>> 
>> 
>> 
>> On Thu, 17 Apr 2008, Saravanan Palaniappan wrote:
>> 
>>> Funally  I got through it.
>>> But when I am trying to the ArsystemForm mapping I am not able to
>> fetch
>>> the correct field values for the selected table in the external
>> source.
>>> Do I need to do anything specific.
>>>
>>> Please advice...
>>>
>>> Thanks & Regards
>>> Saravanan Palaniappan
>>> ITSM
>>>
>>>
>>> "To teach and to learn, to laugh and make others laugh.  This is my
>>> purpose.  Any day I don't do this was not worth the time it took to
>> get
>>> through it."
>>>
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
>>> Sent: Thursday, April 17, 2008 6:55 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: AIE configuration
>>>
>>> Saravanan, do you have a copy of the AIE Admin guide?
>>>
>>> Drew
>>>
>>> On Thu, 17 Apr 2008,
>>> Saravanan Palaniappan wrote:
>>>

 Hi All,

 Do you have any document that illustrates the AIE configuration
> apart
 from the AIE user guide?

 Can any one help me out in this?



 Thanks & Regards

 Saravanan Palaniappan

 ITSM



 "To teach and to learn, to laugh and make others laugh.  This is my
 purpose.  Any day I don't do this was not worth the time it took to
>>> get
 through it."






>>>
>>
> 
>>> -
 This message, including any attachments, contains confidential
>>> information intended for a specific individual and purpose, and is
>>> intended for the addressee only. Any unauthorized disclosure, use,
>>> dissemination, copying, or distribution of this message or any of its
>>> attachments or the information contained in this e-mail, or the
> taking
>>> of any action based on it, is strictly prohibited. If you are not the
>>> intended recipient, please notify the sender immediately by return
>>> e-mail and delete this message.


>>>
>>
> 
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>>>
>>>
>>
> _

Re: AIE Flat File

[surya4u]

can you please help to prepare .tbl,.dat file.. 

how to create .dat file,any utility?? 
please help...please... 


kdeaver wrote:
> 
> You need to run the utility that populates the EIE:VendorFieldNames with
> the field names from your file.
> 
> filehelper -ax  -al Login -ap Password -ar port -fn  the file on the local machine> -d
> 
> There is additional information about this in the configuring section of
> the AIE Admin guide.
> -
> Kelly Deaver
> [EMAIL PROTECTED]
> 
> 
>>  Original Message 
>> Subject: AIE Flat File
>> From: versicle <[EMAIL PROTECTED]>
>> Date: Tue, January 29, 2008 11:35 am
>> To: arslist@ARSLIST.ORG
>>
>> All,
>>
>> I'm looking to load a flat file into the CMDB via AIE. I've created the
>> .tbl
>> file and the .dat file, but when I try to create a new mapping the .tbl
>> file
>> I've created isn't in the menu. I've done some poking around and found
>> that
>> the menu pulls from the EIE:VendorFieldNames form. Do I have to import
>> the
>> .tbl to the VendorFieldNames form? How do I use the .tbl file to create a
>> new mapping?
>>
>> Thanks,
>>
>> Mike
>> --
>> View this message in context:
>> http://www.nabble.com/AIE-Flat-File-tp15164885p15164885.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
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> 
> ___
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> 
> 

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Re: AIE configuration

[Saravanan Palaniappan]

Surya,
I have done the aie integration only from the external source to AR
system forms. I can surely help you on this.I have no clue on the
external source to CMDB.
 

Thanks & Regards
Saravanan Palaniappan
ITSM
 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of surya4u
Sent: Thursday, May 08, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: AIE configuration

saravanan..

can you please help...
i need to pull records from sql server view into remedy cmdb using
aie...
help..


Saravanan Palaniappan wrote:
> 
> Thanks.
> I Just clicked the update column button in the data field main console
> and it worked fine...
> 
> Thanks & Regards
> Saravanan Palaniappan
> ITSM
>  
> 
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to
get
> through it."
> 
>  
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
> Sent: Thursday, April 17, 2008 8:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AIE configuration
> 
> That portion of AIE doesn't appear to be re-written in the new version

> so it's still a little tricky.
> 
> Make sure you've put the correct database connection info in the Rule 
> Helper Utility. Save it, and then press the Load Table & View Names 
> button and that database's tables should appear in the Available
Tables 
> and Views table. I say "should appear" because it doesn't always work 
> they way you expect. You may have to press that button a few times 
> before AIE knows what it's doing. You're obviously reading the source
db
> 
> tables here so if your db or network is running slow, this table won't

> update intstantly. You can also press the Refresh Table List button
but 
> this gives you mixed results also. Keep messing with it and cross your

> fingers...the appropriate tables will eventually show up and the
choices
> 
> you make from there show up as the source tables when setting up a 
> mapping.
> 
> Drew
> 
> 
> 
> On Thu, 17 Apr 2008, Saravanan Palaniappan wrote:
> 
>> Funally  I got through it.
>> But when I am trying to the ArsystemForm mapping I am not able to
> fetch
>> the correct field values for the selected table in the external
> source.
>> Do I need to do anything specific.
>>
>> Please advice...
>>
>> Thanks & Regards
>> Saravanan Palaniappan
>> ITSM
>>
>>
>> "To teach and to learn, to laugh and make others laugh.  This is my
>> purpose.  Any day I don't do this was not worth the time it took to
> get
>> through it."
>>
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
>> Sent: Thursday, April 17, 2008 6:55 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: AIE configuration
>>
>> Saravanan, do you have a copy of the AIE Admin guide?
>>
>> Drew
>>
>> On Thu, 17 Apr 2008,
>> Saravanan Palaniappan wrote:
>>
>>>
>>> Hi All,
>>>
>>> Do you have any document that illustrates the AIE configuration
apart
>>> from the AIE user guide?
>>>
>>> Can any one help me out in this?
>>>
>>>
>>>
>>> Thanks & Regards
>>>
>>> Saravanan Palaniappan
>>>
>>> ITSM
>>>
>>>
>>>
>>> "To teach and to learn, to laugh and make others laugh.  This is my
>>> purpose.  Any day I don't do this was not worth the time it took to
>> get
>>> through it."
>>>
>>>
>>>
>>>
>>>
>>>
>>
>

>> -
>>> This message, including any attachments, contains confidential
>> information intended for a specific individual and purpose, and is
>> intended for the addressee only. Any unauthorized disclosure, use,
>> dissemination, copying, or distribution of this message or any of its
>> attachments or the information contained in this e-mail, or the
taking
>> of any action based on it, is strictly prohibited. If you are not the
>> intended recipient, please notify the sender immediately by return
>> e-mail and delete this message.
>>>
>>>
>>
>

>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>>
>

>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>>
>

> -
>> This message, including any attachments, contains confidential
> information intended for a specific individual and purpose, and is
> intended for the addressee onl

Re: AIE Flat File

[surya4u]

can you please help to prepare .tbl,.dat file..

how to create .dat file,any utility??
please help...please...

versicle wrote:
> 
> All,
> 
> I'm looking to load a flat file into the CMDB via AIE. I've created the
> .tbl file and the .dat file, but when I try to create a new mapping the
> .tbl file I've created isn't in the menu. I've done some poking around and
> found that the menu pulls from the EIE:VendorFieldNames form. Do I have to
> import the .tbl to the VendorFieldNames form? How do I use the .tbl file
> to create a new mapping?
> 
> Thanks,
> 
> Mike
> 

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Re: AIE configuration

[surya4u]

saravanan..

can you please help...
i need to pull records from sql server view into remedy cmdb using aie...
help..


Saravanan Palaniappan wrote:
> 
> Thanks.
> I Just clicked the update column button in the data field main console
> and it worked fine...
> 
> Thanks & Regards
> Saravanan Palaniappan
> ITSM
>  
> 
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to get
> through it."
> 
>  
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
> Sent: Thursday, April 17, 2008 8:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AIE configuration
> 
> That portion of AIE doesn't appear to be re-written in the new version 
> so it's still a little tricky.
> 
> Make sure you've put the correct database connection info in the Rule 
> Helper Utility. Save it, and then press the Load Table & View Names 
> button and that database's tables should appear in the Available Tables 
> and Views table. I say "should appear" because it doesn't always work 
> they way you expect. You may have to press that button a few times 
> before AIE knows what it's doing. You're obviously reading the source db
> 
> tables here so if your db or network is running slow, this table won't 
> update intstantly. You can also press the Refresh Table List button but 
> this gives you mixed results also. Keep messing with it and cross your 
> fingers...the appropriate tables will eventually show up and the choices
> 
> you make from there show up as the source tables when setting up a 
> mapping.
> 
> Drew
> 
> 
> 
> On Thu, 17 Apr 2008, Saravanan Palaniappan wrote:
> 
>> Funally  I got through it.
>> But when I am trying to the ArsystemForm mapping I am not able to
> fetch
>> the correct field values for the selected table in the external
> source.
>> Do I need to do anything specific.
>>
>> Please advice...
>>
>> Thanks & Regards
>> Saravanan Palaniappan
>> ITSM
>>
>>
>> "To teach and to learn, to laugh and make others laugh.  This is my
>> purpose.  Any day I don't do this was not worth the time it took to
> get
>> through it."
>>
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
>> Sent: Thursday, April 17, 2008 6:55 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: AIE configuration
>>
>> Saravanan, do you have a copy of the AIE Admin guide?
>>
>> Drew
>>
>> On Thu, 17 Apr 2008,
>> Saravanan Palaniappan wrote:
>>
>>>
>>> Hi All,
>>>
>>> Do you have any document that illustrates the AIE configuration apart
>>> from the AIE user guide?
>>>
>>> Can any one help me out in this?
>>>
>>>
>>>
>>> Thanks & Regards
>>>
>>> Saravanan Palaniappan
>>>
>>> ITSM
>>>
>>>
>>>
>>> "To teach and to learn, to laugh and make others laugh.  This is my
>>> purpose.  Any day I don't do this was not worth the time it took to
>> get
>>> through it."
>>>
>>>
>>>
>>>
>>>
>>>
>>
> 
>> -
>>> This message, including any attachments, contains confidential
>> information intended for a specific individual and purpose, and is
>> intended for the addressee only. Any unauthorized disclosure, use,
>> dissemination, copying, or distribution of this message or any of its
>> attachments or the information contained in this e-mail, or the taking
>> of any action based on it, is strictly prohibited. If you are not the
>> intended recipient, please notify the sender immediately by return
>> e-mail and delete this message.
>>>
>>>
>>
> 
>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>>
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>
>>
> 
> -
>> This message, including any attachments, contains confidential
> information intended for a specific individual and purpose, and is
> intended for the addressee only. Any unauthorized disclosure, use,
> dissemination, copying, or distribution of this message or any of its
> attachments or the information contained in this e-mail, or the taking
> of any action based on it, is strictly prohibited. If you are not the
> intended recipient, please notify the sender immediately by return
> e-mail and delete this message.
>>
>>
> 
> ___
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>>
> 
> _

Hp service desk/open view into remedy cmdb

[surya4u]

Has anyone tried pulling records from HP service desk/open view CMDB in to
arsystem 7.1 cmdb using AIE? 

How to create .dat,.tbl to pull records into AIE . 

how to use sql server view to pull records

Any documents/help files/steps could be great
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Re: Issues sending emails even though service is running

[Matt Ferrigno]

Jason,

I'm not sure the exact purpose of the .tmp file, but if I had to guess ...
It's most likely a .eml file that the email engine passes to the mail
server, but uses a .tmp extention to identify it as temporary since once it
is sent to the mail server it is no longer needed on the AR server.  Anyway,
Since you went to patch 006 a while ago and are just now seeing this
problem, I'm assuming that this is not that cause of your issue. Though,
there's always room for hope. Good luck with your problem.

Regards,
Matt Ferringo


On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote:
>
> ** Hi Matt,
>
> Yes it is definitely patch 6.
>
> loaded libraryApplication has started Version:  7.0.01 Patch 006
> 200712011959
> Using JRE: 1.4.2_14
>
> I didn't know that the email service created temp files.  I just took a
> look in "C:\Documents and Settings\\Local
> Settings\Temp" and there are +484k files named like E2_100234.tmp.
> According to the dates they haven't been created in a while so we
> unknowingly fixed it in the last few months when we brought it up from no
> patch.  Looks like we have some clean up to do.  I can see that if the
> service has to search through all of these that it could cause some issues
> even if it isn't creating new files.  We'll delete them and see if that
> fixes the issue.  Thanks for the tip!
>
> Does anybody know the purpose of these temp files?
>
> Thanks,
> Jason
>
>
>
> On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]>
> wrote:
>
> > ** Are you sure you are running patch 6 on the email engine? I ran into
> > a problem at one point with because email engine pre-patch 2 does not delete
> > temporary files.  In which case the temp folder filled up with over 1
> > million files and caused poor performance of the email engine (about 6
> > emails per minute). A simple resart of the email engine did not fix the
> > issue.  We had to remove all the temporary files in the directory.
> >
> > On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote:
> > >
> > > ** Has anybody had issues with the Email Engine stop processing
> > > outgoing and incoming mail while the service still running.  Restarting 
> > > the
> > > email service alone usually does not fix the issue.  There are no errors 
> > > in
> > > the email logs or email error form.
> > >
> > >
> > > I have noticed that the aremaild.exe process usually takes a while to
> > > stop so I have started doing a full service start/stop instead of a 
> > > restart,
> > > and sometimes I have to kill the process.
> > >
> > > We usually we only have an issue if we have to restart the ARS service
> > > or if the Exchange mailbox is unavailable for some reason (configured for
> > > MAPI).  A fresh OS restart and the email engine fires up fine.  What we 
> > > have
> > > had to do lately when email stops processing is:
> > > •Stop the service/kill the process
> > > •Delete the pending email messages that are waiting to be sent
> > > (export them first)
> > > •Move the incoming emails that are waiting in Exchange from the
> > > inbox
> > > •Start the service and try sending a new message (repeat until it
> > > will process the message(s))
> > > •Move the incoming email back to the Inbox (verify they are
> > > processed)
> > > •Import the previously deleted records
> > >
> > > I have noticed this issue in the previous shop where I worked at too,
> > > on various patches of 7.0 and 7.0.1 (all Windows 2003).  I have seen some
> > > threads on the list where it looks like similar issues but no resolutions 
> > > or
> > > how many others have seen this behavior.
> > >
> > > Thanks,
> > > Jason
> > >
> > > ARS/Email 7.0.1 P6
> > > Windows 2003
> > > MS SQL 2005 SP 2
> > > Java 1.4.2_14
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: OT: JOB UK : Senior Technical Support Technician

[William H. Will Du Chene]

I am sure that they have! It's just that, well, with the way things are
nowadays travel for work might make a journey such as this worth the
hassle. If I were going to go on vacation, however, I'd almost ask myself
if it were really worth it to bring along the gizmos...

As always folks, I do appreciate the feedback...


> William,
>
> Customs officials have ALWAYS had that power.  But today's process is
> such that it gets utilized more!
>
> On 5/7/08, Gidd <[EMAIL PROTECTED]> wrote:
>> Robert,
>>
>> Jennifer what planet are you on?
>>
>> Anyone who has EVER traveled extensively internationally will tell you
>> they
>> hate dealing for immigration, ours, theirs or
>> whatever.  Getting a work permit from these folks just adds a new level
>> of
>> frustration, IMHO.
>>
>>
>> FYI, having lived and worked in UK I can tell you that it was a royal
>> pain
>> to get a Work Permit.  As a matter of fact, I could NOT
>> be in UK while they processed the paperwork for the work permit.  So if
>> the
>> sponsor doesn't have the ability to get the employee
>> a work permit then good luck with that and let us all know.
>>
>> Funny thing was, once I got the work permit I was told that in a matter
>> of
>> time I could also apply for permanent residency/citizenship
>>  "Tally Ho"
>>
>> Quite honestly, while living and working in another country sounds
>> exciting
>> there are always issues.  I have lived in and
>> worked in several countries in Southeast Asia and UK.  At the end of the
>> day
>> while I enjoyed experiencing new cultures
>> the cost of living and living standards are not always the same.  Pony
>> up
>> 17.5% VAT Tax on everything and focus on the
>> US/Pound exchange and she might have a change of heart.
>>
>> BTW: The original request asked for a RAC, so I guess if you are a RAC
>> or
>> RSP then yes perhaps the employer would get you
>> a work permit ?
>>
>> At the end of the day ALWAYS consult the country of destination's
>> Immigration Dept. for answers:
>> http://www.bia.homeoffice.gov.uk/workingintheuk/
>>
>>
>> Good Luck either way.
>>
>>
>> Gidd
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
>> Sent: Wednesday, May 07, 2008 9:44 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: JOB UK : Senior Technical Support Technician
>>
>>
>> **
>> I'm assuming that you have a United States Passport :)
>>
>> Depending upon the length of the job, you may or may-not require a VISA
>> to
>> work in the UK... You will definately need a Work Permit...
>>
>> Who ever is hiring you should arrange for the WP / Visa (if needed) -
>> Then
>> you must receive the WP and have your passport stamped, etc. This in
>> itself
>> can be a long process...
>>
>> I know, just got back from a UK assignment - in process of extending the
>> WP
>> so I can go back and continue with other development topics :)
>>
>> HTH
>>
>>
>> On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer
>> <[EMAIL PROTECTED]>
>> wrote:
>>
>>
>> **
>> Kathy,
>>
>> You don't need anybody's permission to work overseas.  You find an
>> employer
>> who has an opening, buy a plane ticket and poof! you're working
>> overseas.
>> Your employer will get you through the visa requirements.
>>
>> Jennifer Meyer
>>
>>
>>   _
>>
>> From: Kathy Morris
>> Sent: Tue 06-May-08 18:37
>> To: arslist@ARSLIST.ORG
>> Subject: Re: JOB UK : Senior Technical Support Technician
>>
>>
>>
>>
>> Hello,
>>
>>
>>
>> I was wondering what is involved to get to work in the UK.  I live in
>> the
>>
>> United States however I would like to work in Europe.  Who do I contact
>> to
>> get
>>
>> permission to work overseas.
>>
>>
>>
>>
>>
>> In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
>>
>> [EMAIL PROTECTED]
>>  writes:
>>
>>
>>
>> **
>>
>>
>>
>>
>>
>> Good Afternoon List,
>>
>> I hope you are all well.  I currently have role for a  Senior Technical
>>
>> Support Technician to join a team in the UK.  The role  would be split
>> between
>>
>> home, customer site and my clients offices when  required.
>>
>> They are looking for RAC or ATS certification with strong  IT
>> architecture
>>
>> skills.  The role is responsible for maintaining client  IT Architecture
>> and
>>
>>
>> performing level 3 support.
>>
>> There is a full job specification available for interested  individuals
>> and
>> I
>>
>> would be happy to discuss this and the remuneration package  in more
>> detail
>>
>> off-list.  My contact details are below, but I can be  contacted
>> directly on
>>
>>
>> +44 1256 885 982 or at [EMAIL PROTECTED]
>> (mailto:[EMAIL PROTECTED])
>>
>> .  Please  feel free to submit your CV for consideration.
>>
>> Thank you for your time and I look forward to hearing from  you.
>>
>> Kind regards,
>>
>> Rachel
>>
>>
>>
>> 
>>
>> Rachel Kerwick
>>
>> Account Manager
>>
>> Resource Management Solutions Ltd.
>>
>> DDI:
>>
>> +44 (0) 1256 885 982
>>
>> Mobile:
>>
>> +44 (0) 7

Re: ARWARN 70

[Joel Sender]

**

Just a thought: export the form def and search the def file for the menu
name.

HTH

Joel



Joel D. Sender

Director of Western Operations

QMXS Support Services, Inc.   www.QMXS.com



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Morrison, David A.
Sent: Wednesday, May 07, 2008 1:10 PM
To: arslist@ARSLIST.ORG
Subject: ARWARN 70



Good day everyone,



Can't seem to get rid of a pesky warning message.



Error.JPG



There are no fields with menus on this form??

The logs only mention ARGetListSchema,  ARGetfield,  ARValidateFormCache,
and ARGetCharMenu.

I have no clue about those.  I am upgrading from 4.5.2 to 7.1 with a new
install and importing data.

Everything seems to work as it should (so far ;-)  except I cannot find the
cause of this warning.  Any ideas would be

Very appreciated.



ARS 7.1 server

Windows 2003 Server

SQL 2005

Mid Tier 7.1



David Morrison

East Tennessee State University



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html___

___
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<>

Re: OT: JOB UK : Senior Technical Support Technician

[Rick Cook]

There was an article on Slashdot about this the other day.  Apparently,
there are several ways to minimize the effect of having one's laptop
effectively confiscated, which is good, because there's not a thing we can
do about it, even though U.S. privacy laws would have to be violated by
allowing such an intrusive search by an unauthorized person.

A prefunctory examination, using some standardized tool, I could live with,
if it would take a reasonable time and be based on some rule of law
involving probable cause.  What's bad about the status quo is that it's
arbitrary and capriciously used.  It's something I would expect from some
backwards country that used underpaid and undersupervised agents, not our
neighbors and allies.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene
Sent: Wednesday, May 07, 2008 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: JOB UK : Senior Technical Support Technician

Somewhat along the same lines, I am curious to know how those p.i.t.a.
rules that the customs agents are operating under are affecting those who
do travel internationally.

>From the understanding that I have, they now have the authority to either
scrutinize the contents of your laptop, MP3 player, cellphone, or other
electronic device and to even confiscate it for a indeterminate amount of
time - without stating a reason.

How about "Certificate of Registration" for mobile equipment... Are they
actually required?




> Robert,
>
> Jennifer what planet are you on?
>
> Anyone who has EVER traveled extensively internationally will tell you
> they
> hate dealing for immigration, ours, theirs or
> whatever.  Getting a work permit from these folks just adds a new level of
> frustration, IMHO.
>
>
> FYI, having lived and worked in UK I can tell you that it was a royal pain
> to get a Work Permit.  As a matter of fact, I could NOT
> be in UK while they processed the paperwork for the work permit.  So if
> the
> sponsor doesn't have the ability to get the employee
> a work permit then good luck with that and let us all know.
>
> Funny thing was, once I got the work permit I was told that in a matter of
> time I could also apply for permanent residency/citizenship
>  "Tally Ho"
>
> Quite honestly, while living and working in another country sounds
> exciting
> there are always issues.  I have lived in and
> worked in several countries in Southeast Asia and UK.  At the end of the
> day
> while I enjoyed experiencing new cultures
> the cost of living and living standards are not always the same.  Pony up
> 17.5% VAT Tax on everything and focus on the
> US/Pound exchange and she might have a change of heart.
>
> BTW: The original request asked for a RAC, so I guess if you are a RAC or
> RSP then yes perhaps the employer would get you
> a work permit ?
>
> At the end of the day ALWAYS consult the country of destination's
> Immigration Dept. for answers:
> http://www.bia.homeoffice.gov.uk/workingintheuk/
>
>
> Good Luck either way.
>
>
> Gidd
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
> Sent: Wednesday, May 07, 2008 9:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
> **
> I'm assuming that you have a United States Passport :)
>
> Depending upon the length of the job, you may or may-not require a VISA to
> work in the UK... You will definately need a Work Permit...
>
> Who ever is hiring you should arrange for the WP / Visa (if needed) - Then
> you must receive the WP and have your passport stamped, etc. This in
> itself
> can be a long process...
>
> I know, just got back from a UK assignment - in process of extending the
> WP
> so I can go back and continue with other development topics :)
>
> HTH
>
>
> On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer
> <[EMAIL PROTECTED]>
> wrote:
>
>
> **
> Kathy,
>
> You don't need anybody's permission to work overseas.  You find an
> employer
> who has an opening, buy a plane ticket and poof! you're working overseas.
> Your employer will get you through the visa requirements.
>
> Jennifer Meyer
>
>
>   _
>
> From: Kathy Morris
> Sent: Tue 06-May-08 18:37
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
>
>
> Hello,
>
>
>
> I was wondering what is involved to get to work in the UK.  I live in  the
>
> United States however I would like to work in Europe.  Who do I contact
> to
> get
>
> permission to work overseas.
>
>
>
>
>
> In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
>
> [EMAIL PROTECTED]
>  writes:
>
>
>
> **
>
>
>
>
>
> Good Afternoon List,
>
> I hope you are all well.  I currently have role for a  Senior Technical
>
> Support Technician to join a team in the UK.  The role  would be split
> between
>
> home, customer site and my clients offices when  required.
>
> They are looking for RAC or 

Re: CI Viewer problem

[Kurniadi]

Thanks for your response Kelly,

It is ARS 7.01.00 patch 001 , which is equal to 7.1.00 Patch 001.

>From the CMDB Console it shows ARS version used is 7.01.00, but on AIE
it shows 7.1.00
I think BMC should use consistent format for version naming, to
prevent user confusion :)

I have upgraded the CMDB to CMDB 2.1 patch 2, but still get the same
error on the CI Viewer. :(

FYI, for exploring CMDB I try CMDB Analyzer from BlueLineG
(www.bluelineg.com). It's much more advanced and faster than CI
Viewer.

Thanks,
Kur Niadi

On Wed, May 7, 2008 at 6:38 PM, Kelly Deaver <[EMAIL PROTECTED]> wrote:
> CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1
>  http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf
>
>  -
>  Kelly Deaver
>  [EMAIL PROTECTED]
>
>
>
>
>  >  Original Message 
>  > Subject: CI Viewer problem
>  > From: Kurniadi <[EMAIL PROTECTED]>
>  > Date: Wed, May 07, 2008 4:07 am
>  > To: arslist@ARSLIST.ORG
>  >
>  > Fellow ARSListers, I have a problem with CI Viewer.. the Environment
>  > is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10
>  >
>  > I try creating custom Filter for CI Viewer like the default filter
>  > "All", but using Relationship direction of Downstream and Upstream.
>  >
>  > The default filter of CI Viewer  are working perfectly but when
>  > changing to the new filter , I get an error message "ARERR [3600]
>  > Internal error."
>  >
>  > Below is the Active Link log when selecting the filter, is there any
>  > hint how to debug this problem?
>  >
>  > Thank you..
--

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Re: OT: JOB UK : Senior Technical Support Technician

[Warren Baltimore]

William,

Customs officials have ALWAYS had that power.  But today's process is
such that it gets utilized more!

On 5/7/08, Gidd <[EMAIL PROTECTED]> wrote:
> Robert,
>
> Jennifer what planet are you on?
>
> Anyone who has EVER traveled extensively internationally will tell you they
> hate dealing for immigration, ours, theirs or
> whatever.  Getting a work permit from these folks just adds a new level of
> frustration, IMHO.
>
>
> FYI, having lived and worked in UK I can tell you that it was a royal pain
> to get a Work Permit.  As a matter of fact, I could NOT
> be in UK while they processed the paperwork for the work permit.  So if the
> sponsor doesn't have the ability to get the employee
> a work permit then good luck with that and let us all know.
>
> Funny thing was, once I got the work permit I was told that in a matter of
> time I could also apply for permanent residency/citizenship
>  "Tally Ho"
>
> Quite honestly, while living and working in another country sounds exciting
> there are always issues.  I have lived in and
> worked in several countries in Southeast Asia and UK.  At the end of the day
> while I enjoyed experiencing new cultures
> the cost of living and living standards are not always the same.  Pony up
> 17.5% VAT Tax on everything and focus on the
> US/Pound exchange and she might have a change of heart.
>
> BTW: The original request asked for a RAC, so I guess if you are a RAC or
> RSP then yes perhaps the employer would get you
> a work permit ?
>
> At the end of the day ALWAYS consult the country of destination's
> Immigration Dept. for answers:
> http://www.bia.homeoffice.gov.uk/workingintheuk/
>
>
> Good Luck either way.
>
>
> Gidd
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
> Sent: Wednesday, May 07, 2008 9:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
> **
> I'm assuming that you have a United States Passport :)
>
> Depending upon the length of the job, you may or may-not require a VISA to
> work in the UK... You will definately need a Work Permit...
>
> Who ever is hiring you should arrange for the WP / Visa (if needed) - Then
> you must receive the WP and have your passport stamped, etc. This in itself
> can be a long process...
>
> I know, just got back from a UK assignment - in process of extending the WP
> so I can go back and continue with other development topics :)
>
> HTH
>
>
> On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer <[EMAIL PROTECTED]>
> wrote:
>
>
> **
> Kathy,
>
> You don't need anybody's permission to work overseas.  You find an employer
> who has an opening, buy a plane ticket and poof! you're working overseas.
> Your employer will get you through the visa requirements.
>
> Jennifer Meyer
>
>
>   _
>
> From: Kathy Morris
> Sent: Tue 06-May-08 18:37
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
>
>
> Hello,
>
>
>
> I was wondering what is involved to get to work in the UK.  I live in  the
>
> United States however I would like to work in Europe.  Who do I contact  to
> get
>
> permission to work overseas.
>
>
>
>
>
> In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
>
> [EMAIL PROTECTED]
>  writes:
>
>
>
> **
>
>
>
>
>
> Good Afternoon List,
>
> I hope you are all well.  I currently have role for a  Senior Technical
>
> Support Technician to join a team in the UK.  The role  would be split
> between
>
> home, customer site and my clients offices when  required.
>
> They are looking for RAC or ATS certification with strong  IT architecture
>
> skills.  The role is responsible for maintaining client  IT Architecture and
>
>
> performing level 3 support.
>
> There is a full job specification available for interested  individuals and
> I
>
> would be happy to discuss this and the remuneration package  in more detail
>
> off-list.  My contact details are below, but I can be  contacted directly on
>
>
> +44 1256 885 982 or at [EMAIL PROTECTED]
> (mailto:[EMAIL PROTECTED])
>
> .  Please  feel free to submit your CV for consideration.
>
> Thank you for your time and I look forward to hearing from  you.
>
> Kind regards,
>
> Rachel
>
>
>
> 
>
> Rachel Kerwick
>
> Account Manager
>
> Resource Management Solutions Ltd.
>
> DDI:
>
> +44 (0) 1256 885 982
>
> Mobile:
>
> +44 (0) 7875 431 604
>
> Tel:
>
> +44 (0) 870 803 4080
>
> Fax:
>
> +44 (0) 870 803 4090
>
> Email:
>
> _
> __Platinum Sponsor: www.rmsportal.com   ARSlist:
> "Where the Answers Are" html___
>
>
>
>
> --
> If it were not for the gutter, my mind would be homeless! __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answer

Re: OT: JOB UK : Senior Technical Support Technician

[William H. Will Du Chene]

Somewhat along the same lines, I am curious to know how those p.i.t.a.
rules that the customs agents are operating under are affecting those who
do travel internationally.

>From the understanding that I have, they now have the authority to either
scrutinize the contents of your laptop, MP3 player, cellphone, or other
electronic device and to even confiscate it for a indeterminate amount of
time - without stating a reason.

How about "Certificate of Registration" for mobile equipment... Are they
actually required?




> Robert,
>
> Jennifer what planet are you on?
>
> Anyone who has EVER traveled extensively internationally will tell you
> they
> hate dealing for immigration, ours, theirs or
> whatever.  Getting a work permit from these folks just adds a new level of
> frustration, IMHO.
>
>
> FYI, having lived and worked in UK I can tell you that it was a royal pain
> to get a Work Permit.  As a matter of fact, I could NOT
> be in UK while they processed the paperwork for the work permit.  So if
> the
> sponsor doesn't have the ability to get the employee
> a work permit then good luck with that and let us all know.
>
> Funny thing was, once I got the work permit I was told that in a matter of
> time I could also apply for permanent residency/citizenship
>  "Tally Ho"
>
> Quite honestly, while living and working in another country sounds
> exciting
> there are always issues.  I have lived in and
> worked in several countries in Southeast Asia and UK.  At the end of the
> day
> while I enjoyed experiencing new cultures
> the cost of living and living standards are not always the same.  Pony up
> 17.5% VAT Tax on everything and focus on the
> US/Pound exchange and she might have a change of heart.
>
> BTW: The original request asked for a RAC, so I guess if you are a RAC or
> RSP then yes perhaps the employer would get you
> a work permit ?
>
> At the end of the day ALWAYS consult the country of destination's
> Immigration Dept. for answers:
> http://www.bia.homeoffice.gov.uk/workingintheuk/
>
>
> Good Luck either way.
>
>
> Gidd
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
> Sent: Wednesday, May 07, 2008 9:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
> **
> I'm assuming that you have a United States Passport :)
>
> Depending upon the length of the job, you may or may-not require a VISA to
> work in the UK... You will definately need a Work Permit...
>
> Who ever is hiring you should arrange for the WP / Visa (if needed) - Then
> you must receive the WP and have your passport stamped, etc. This in
> itself
> can be a long process...
>
> I know, just got back from a UK assignment - in process of extending the
> WP
> so I can go back and continue with other development topics :)
>
> HTH
>
>
> On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer
> <[EMAIL PROTECTED]>
> wrote:
>
>
> **
> Kathy,
>
> You don't need anybody's permission to work overseas.  You find an
> employer
> who has an opening, buy a plane ticket and poof! you're working overseas.
> Your employer will get you through the visa requirements.
>
> Jennifer Meyer
>
>
>   _
>
> From: Kathy Morris
> Sent: Tue 06-May-08 18:37
> To: arslist@ARSLIST.ORG
> Subject: Re: JOB UK : Senior Technical Support Technician
>
>
>
>
> Hello,
>
>
>
> I was wondering what is involved to get to work in the UK.  I live in  the
>
> United States however I would like to work in Europe.  Who do I contact
> to
> get
>
> permission to work overseas.
>
>
>
>
>
> In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
>
> [EMAIL PROTECTED]
>  writes:
>
>
>
> **
>
>
>
>
>
> Good Afternoon List,
>
> I hope you are all well.  I currently have role for a  Senior Technical
>
> Support Technician to join a team in the UK.  The role  would be split
> between
>
> home, customer site and my clients offices when  required.
>
> They are looking for RAC or ATS certification with strong  IT architecture
>
> skills.  The role is responsible for maintaining client  IT Architecture
> and
>
>
> performing level 3 support.
>
> There is a full job specification available for interested  individuals
> and
> I
>
> would be happy to discuss this and the remuneration package  in more
> detail
>
> off-list.  My contact details are below, but I can be  contacted directly
> on
>
>
> +44 1256 885 982 or at [EMAIL PROTECTED]
> (mailto:[EMAIL PROTECTED])
>
> .  Please  feel free to submit your CV for consideration.
>
> Thank you for your time and I look forward to hearing from  you.
>
> Kind regards,
>
> Rachel
>
>
>
> 
>
> Rachel Kerwick
>
> Account Manager
>
> Resource Management Solutions Ltd.
>
> DDI:
>
> +44 (0) 1256 885 982
>
> Mobile:
>
> +44 (0) 7875 431 604
>
> Tel:
>
> +44 (0) 870 803 4080
>
> Fax:
>
> +44 (0) 870 803 4090
>
> Email:
>
> _
> __Platinum Sponsor: www.rmsportal.com 
> ARSlist:
> "

Re: Status Reason Definition

[Lisa Westerfield]

Thank you - this is exactly what the ITIL definition is... I confirmed
it with Wikipedia.  We all had guesses, which was an entertaining
exercise, but you win the prize!  Thanks!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, May 07, 2008 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reason Definition

 

** 

Hi Lisa, I think it's "Post Implementation Review" - not 100% sure
though..

 

thanks,

 

Jase

 

On 5/7/08, LisaD <[EMAIL PROTECTED]> wrote: 

Does anyone know what the Status Reason of "Pending - PIR" in the Known
Error
record means?

Thanks,
LisaD

-
Lisa W
[EMAIL PROTECTED]
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Nabble.com.


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Re: Overview Console vs. Incident Management Console

[Jase Brandon]

I am hoping someone from the Cavalry shows up.. :):):)

I don't mind debugging, but feel sure someone else has run across this
little bugger before.. :)

Thanks again to all,


Jase


On 5/7/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow, but
> a pain to debug.  Sounds like you're on the right track as far as figuring
> that out.  Good luck, unless someone rides to the rescue and just tells you
> the answer.
>
> Rick
>
> On Wed, May 7, 2008 at 2:37 PM, Jase Brandon <[EMAIL PROTECTED]>
> wrote:
>
> > ** Hi Rick,
> > I checked that prior and no it didn''t, the qual is = EXTERNAL(
> > $z1D_ExternalQualString$)", checked further and that field isn't even on the
> > Overview Console
> > so, I thought it would be set through workflow, I viewed all associated
> > workflow with the form, and still nada.
> > I am going to run a workflow log and see when z1d_ExternalQualString' is
> > being set and by what workflow.
> > Since this is straight out of the box, I presumed someone else may have
> > seen this behavior.
> > Any other ideas?
> >
> > Thanks Much,
> >
> > Jase
> >
> > On 5/7/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> > >
> > > ** Jase, did the Qualification on the Overview Console (table field)
> > > shed any light on this for you?
> > >
> > > Rick
> > >
> > > On Wed, May 7, 2008 at 2:11 PM, Jase Brandon <[EMAIL PROTECTED]>
> > > wrote:
> > >
> > > > ** Hello All,
> > > > 7.1 Patch 002 ARS
> > > >
> > > > Hopefully this is a simple answer and others have seen the same.
> > > >
> > > > Overview Console displays different Incidents than the Incident
> > > > Management Console. We are beginning to use tasks, so I have directed 
> > > > all to
> > > > look for Assigned work in the Overview Console.
> > > >
> > > > The issue is that some Incidents display in the Overview Console,
> > > > but not all assigned to me in the Incident Mgmt Console.. I can't find
> > > > anything different between incidents displayed in Overview and Incident.
> > > > I checked and the 'Console View' on both consoles = "Console
> > > > View/All My Groups/Show All", all Incidents in the Incident Mgmt. 
> > > > console
> > > > are assigned to me, but only a few are displayed in the Overview 
> > > > Console.
> > > >
> > > > Is there a limitation to rows displayed on the Overview Console?
> > > >
> > > > Any insights greatly appreciated.
> > > >
> > > > Regards,
> > > >
> > > > Jase Brandon
> > > >
> > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> > > > Are" html___
> > >
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Issues sending emails even though service is running

[Jason Miller]

Hi Matt,

Yes it is definitely patch 6.

loaded libraryApplication has started Version:  7.0.01 Patch 006
200712011959
Using JRE: 1.4.2_14

I didn't know that the email service created temp files.  I just took a look
in "C:\Documents and Settings\\Local
Settings\Temp" and there are +484k files named like E2_100234.tmp.
According to the dates they haven't been created in a while so we
unknowingly fixed it in the last few months when we brought it up from no
patch.  Looks like we have some clean up to do.  I can see that if the
service has to search through all of these that it could cause some issues
even if it isn't creating new files.  We'll delete them and see if that
fixes the issue.  Thanks for the tip!

Does anybody know the purpose of these temp files?

Thanks,
Jason



On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]>
wrote:

> ** Are you sure you are running patch 6 on the email engine? I ran into a
> problem at one point with because email engine pre-patch 2 does not delete
> temporary files.  In which case the temp folder filled up with over 1
> million files and caused poor performance of the email engine (about 6
> emails per minute). A simple resart of the email engine did not fix the
> issue.  We had to remove all the temporary files in the directory.
>
> On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote:
> >
> > ** Has anybody had issues with the Email Engine stop processing outgoing
> > and incoming mail while the service still running.  Restarting the email
> > service alone usually does not fix the issue.  There are no errors in the
> > email logs or email error form.
> >
> >
> > I have noticed that the aremaild.exe process usually takes a while to
> > stop so I have started doing a full service start/stop instead of a restart,
> > and sometimes I have to kill the process.
> >
> > We usually we only have an issue if we have to restart the ARS service
> > or if the Exchange mailbox is unavailable for some reason (configured for
> > MAPI).  A fresh OS restart and the email engine fires up fine.  What we have
> > had to do lately when email stops processing is:
> > •Stop the service/kill the process
> > •Delete the pending email messages that are waiting to be sent
> > (export them first)
> > •Move the incoming emails that are waiting in Exchange from the
> > inbox
> > •Start the service and try sending a new message (repeat until it
> > will process the message(s))
> > •Move the incoming email back to the Inbox (verify they are
> > processed)
> > •Import the previously deleted records
> >
> > I have noticed this issue in the previous shop where I worked at too, on
> > various patches of 7.0 and 7.0.1 (all Windows 2003).  I have seen some
> > threads on the list where it looks like similar issues but no resolutions or
> > how many others have seen this behavior.
> >
> > Thanks,
> > Jason
> >
> > ARS/Email 7.0.1 P6
> > Windows 2003
> > MS SQL 2005 SP 2
> > Java 1.4.2_14
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Status Reason Definition

[Jase Brandon]

Hi Lisa, I think it's "Post Implementation Review" - not 100% sure though..

thanks,

Jase


On 5/7/08, LisaD <[EMAIL PROTECTED]> wrote:
>
> Does anyone know what the Status Reason of "Pending - PIR" in the Known
> Error
> record means?
>
> Thanks,
> LisaD
>
> -
> Lisa W
> [EMAIL PROTECTED]
> --
> View this message in context:
> http://www.nabble.com/Status-Reason-Definition-tp17115355p17115355.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: Overview Console vs. Incident Management Console

[Rick Cook]

Oh, yeah, I remember now.  Those EXTERNAL calls are nice workflow, but a
pain to debug.  Sounds like you're on the right track as far as figuring
that out.  Good luck, unless someone rides to the rescue and just tells you
the answer.

Rick

On Wed, May 7, 2008 at 2:37 PM, Jase Brandon <[EMAIL PROTECTED]> wrote:

> ** Hi Rick,
> I checked that prior and no it didn''t, the qual is = EXTERNAL(
> $z1D_ExternalQualString$)", checked further and that field isn't even on the
> Overview Console
> so, I thought it would be set through workflow, I viewed all associated
> workflow with the form, and still nada.
> I am going to run a workflow log and see when z1d_ExternalQualString' is
> being set and by what workflow.
> Since this is straight out of the box, I presumed someone else may have
> seen this behavior.
> Any other ideas?
>
> Thanks Much,
>
> Jase
>
> On 5/7/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> ** Jase, did the Qualification on the Overview Console (table field) shed
>> any light on this for you?
>>
>> Rick
>>
>> On Wed, May 7, 2008 at 2:11 PM, Jase Brandon <[EMAIL PROTECTED]>
>> wrote:
>>
>>> ** Hello All,
>>> 7.1 Patch 002 ARS
>>>
>>> Hopefully this is a simple answer and others have seen the same.
>>>
>>> Overview Console displays different Incidents than the Incident
>>> Management Console. We are beginning to use tasks, so I have directed all to
>>> look for Assigned work in the Overview Console.
>>>
>>> The issue is that some Incidents display in the Overview Console, but not
>>> all assigned to me in the Incident Mgmt Console.. I can't find anything
>>> different between incidents displayed in Overview and Incident.
>>> I checked and the 'Console View' on both consoles = "Console View/All My
>>> Groups/Show All", all Incidents in the Incident Mgmt. console are assigned
>>> to me, but only a few are displayed in the Overview Console.
>>>
>>> Is there a limitation to rows displayed on the Overview Console?
>>>
>>> Any insights greatly appreciated.
>>>
>>> Regards,
>>>
>>> Jase Brandon
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Status Reason Definition

[Eli Schilling]

Pending Post Incident Review... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Wednesday, May 07, 2008 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Status Reason Definition

Does anyone know what the Status Reason of "Pending - PIR" in the Known
Error record means?

Thanks,
LisaD

-
Lisa W
[EMAIL PROTECTED]
--
View this message in context:
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Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Status Reason Definition

[LisaD]

Does anyone know what the Status Reason of "Pending - PIR" in the Known Error
record means?

Thanks,
LisaD

-
Lisa W
[EMAIL PROTECTED]
-- 
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Re: Overview Console vs. Incident Management Console

[Jase Brandon]

Hi Rick,
I checked that prior and no it didn''t, the qual is = EXTERNAL(
$z1D_ExternalQualString$)", checked further and that field isn't even on the
Overview Console
so, I thought it would be set through workflow, I viewed all associated
workflow with the form, and still nada.
I am going to run a workflow log and see when z1d_ExternalQualString' is
being set and by what workflow.
Since this is straight out of the box, I presumed someone else may have seen
this behavior.
Any other ideas?

Thanks Much,

Jase

On 5/7/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Jase, did the Qualification on the Overview Console (table field) shed
> any light on this for you?
>
> Rick
>
> On Wed, May 7, 2008 at 2:11 PM, Jase Brandon <[EMAIL PROTECTED]>
> wrote:
>
> > ** Hello All,
> > 7.1 Patch 002 ARS
> >
> > Hopefully this is a simple answer and others have seen the same.
> >
> > Overview Console displays different Incidents than the Incident
> > Management Console. We are beginning to use tasks, so I have directed all to
> > look for Assigned work in the Overview Console.
> >
> > The issue is that some Incidents display in the Overview Console, but
> > not all assigned to me in the Incident Mgmt Console.. I can't find anything
> > different between incidents displayed in Overview and Incident.
> > I checked and the 'Console View' on both consoles = "Console View/All My
> > Groups/Show All", all Incidents in the Incident Mgmt. console are assigned
> > to me, but only a few are displayed in the Overview Console.
> >
> > Is there a limitation to rows displayed on the Overview Console?
> >
> > Any insights greatly appreciated.
> >
> > Regards,
> >
> > Jase Brandon
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Overview Console vs. Incident Management Console

[LisaD]

Check your default settings for the consoles in Application Preferences, to
see what displays when you access the console.  If the default settings are
different, you will see different rows.

The Application Preferences link is under the General Functions section on
the Console views... (but, you probably already know that)

Hope that helps,
Lisa


Jase Brandon-2 wrote:
> 
> Hello All,
> 7.1 Patch 002 ARS
> 
> Hopefully this is a simple answer and others have seen the same.
> 
> Overview Console displays different Incidents than the Incident Management
> Console. We are beginning to use tasks, so I have directed all to look for
> Assigned work in the Overview Console.
> 
> The issue is that some Incidents display in the Overview Console, but not
> all assigned to me in the Incident Mgmt Console.. I can't find anything
> different between incidents displayed in Overview and Incident.
> I checked and the 'Console View' on both consoles = "Console View/All My
> Groups/Show All", all Incidents in the Incident Mgmt. console are assigned
> to me, but only a few are displayed in the Overview Console.
> 
> Is there a limitation to rows displayed on the Overview Console?
> 
> Any insights greatly appreciated.
> 
> Regards,
> 
> Jase Brandon
> 
> ___
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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> 


-
Lisa W
[EMAIL PROTECTED]
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Re: Difference Report Tool

[Misi Mladoniczky]

Hi,

I for one would like to see the output of such a report.

I have one published and one unpublished tool that performs similar things:

1. RRR|DefFieldDiff
Focus on required/optional fields only, to plan upgrades from a data
standpoint.
Screenshot: http://rrr.se/tmp/rrrDefFieldDiff.png
Download: https://www.rrr.se/cgi/tools/main#rrrDefFieldDiff

2. RRR|Diff
Screenshot: http://rrr.se/c/online/s/rrrdiff.html
Download: Let me know of your interest. It needs some additional
development to become even more useful.

Best Regards - Misi, RRR AB, http://rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I was not offering a line-by-line def compare
> The report will tell you what is different between the def files
> (objects changed, objects added, objects removed) and explain what is
> different in each object.
> If you just send me 2 sample def files, I'll generate a report for you,
> you can always throw it away if it does not help.
>
> Cheers.
>
> Kaïs
>
> James Van Sickle wrote:
>> Thanks, but I already use TextPad when doing that type of difference
>> report.  I was looking more for a graphic-based utility with a few more
>> bells and whistles than the old fashioned line-by-line DEF compare.
>>
>> (Embedded image moved to file: pic11825.gif)Countrywide
>>
>>
>> James Van Sickle
>> Remedy Developer II
>> Enterprise Service Management
>>
>>
>>
>>  972-696-5779 Office  1000 Coit Road
>>92-540-5779Mail Stop: PCRD-2-19
>>  Internal Plano, TX 75075
>>
>>
>>
>>
>>
>>
>>
>>
>>  Kais Albassir
>>  <[EMAIL PROTECTED]
>>  otelko.com>
>> To
>>arslist@ARSLIST.ORG
>>  05/07/2008 03:10
>> cc
>>  PM[EMAIL PROTECTED]
>>Subject
>>Re: Difference Report Tool
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Hi James,
>>
>> I can generate a difference report in Word format between two def files.
>> Let me know if this can help.
>>
>> Cheers.
>>
>> Kaïs
>>
>> James Van Sickle wrote:
>>   Fellow ARSListers
>>
>> I am looking for a tool that can perform the same function
>> as
>>   Migrator's Difference Report between two ARS servers and their
>>   selected
>>   objects.  I was told ages ago that there was a free utility
>> somewhere
>>   on
>>   the web that could do this, but cannot remember the name.  Has
>> anyone
>>   heard
>>   of such a utility, and could point me towards the website that I
>> can
>>   download it from?  Any information would be greatly appreciated,
>> and
>>   thank
>>   you for your time.
>>
>>   (Embedded image moved to file: pic04624.gif)Countrywide
>>
>>
>>   James Van Sickle
>>   Remedy Developer II
>>   Enterprise Architecture Services
>>
>>
>>
>>972-696-5779 Office  1000 Coit Road
>>  92-540-5779Mail Stop: PCRD-2-78
>>Internal Plano, TX 75075
>>
>>
>>
>>
>>
>>   ==
>>
>>
>>   Confidentiality Notice: The information contained in and
>> transmitted
>>   with this communication is strictly confidential, is intended only
>>   for the use of the intended recipient, and is the property of
>>   Countrywide Financial Corporation or its affiliates and
>> subsidiaries.
>>   If you are not the intended recipient, you are hereby notified
>> that
>>   any use of the information contained in or transmitted with the
>>   communication or dissemination, distribution, or copying of this
>>   communication is strictly prohibited by law.  If you have received
>>   this communication in error, please immediately return this
>>   communication to the sender and delete the original message and
>> any
>>   copy of it in your possession.
>>
>>   ==
>>
>>
>>
>>   
>> ___
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>>
>> ==
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>> with this communication is strictly confidential, is intended only for
>> the use of the intended recipient, and is the property of Countrywide
>> Financial Corporation or its affiliates 

Re: ARWARN 70

[Thad K Esser]

David,

Apparently I'm in an SQL mood today.  This Oracle SQL (yours should be 
similar) ought to help you track down which field is referencing a missing 
menu:

//Character fields referencing menus that don't exist
select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid
from arschema s, field f, field_char fc, char_menu cm
where s.schemaid = f.schemaid
and s.schemaid = fc.schemaid
and f.fieldid = fc.fieldid
and fc.charmenu is not null
and fc.charmenu != '$NULL$'
and fc.charmenu = cm.name (+)
and cm.name is null
//include the following line to limit to a specific form
and s.name = 'AD3:SupportTech:AD3:HomePage'

The scary part is I ran it on our mint install of 7.0.2 Service Desk and 
Change Management and came up with a bunch of missing menus:

FORMNAMEFIELDID FIELDNAME CHARMENU   CHARMENUID 
 --  --  - 
  - 
 AST:AssetCost   26082   Depreciation Frequency 
AST:ACF:AssetDepFrequency (null) 
 AST:MenuItem_LT 42100   Menu Name AST:AIL:MenuNameList
(null) 
 CFG:Pred/Succ Relationship  100970  Task Name 01 xCHG:TSK:TaskName-Q  
(null) 
 CFG:Pred/Succ Relationship  100972  Task Name 02 xCHG:TSK:TaskName-Q  
(null) 
 CHG:CHGSLM:Qualbuilder  101271  Product Categorization Tier 2 
INT:CHGSLM:QBI:PDL:CHG-P2-Q   (null) 
 CHG:CHGSLM:Qualbuilder  101272  Product Categorization Tier 3 
INT:CHGSLM:QBI:PDL:CHG-P3-Q   (null) 
 CHG:CHGSLM:Qualbuilder  102268  Product Name 
INT:CHGSLM:QBI:ProductName-Q  (null) 
 CHG:CHGSLM:Qualbuilder  103300  Organization 
INT:CHGSLM:QBI:RequestedFor_Organization  (null) 
 CHG:CHGSLM:Qualbuilder  103301  Department 
INT:CHGSLM:QBI:RequestedFor_Department(null) 
 CTM:Login ID100909  Hostname AST:ACI-Hostname-CLI-Q   
  (null) 
 EIE:ARMappingInfo   460020001   Data Source 
EIE:DE-PopulateDataSourceNames(null) 
 EIE:MappingInfo 460020001   Data Source 
EIE:DE-PopulateDataSourceNames(null) 
 SRM:SLMSRM:Qualbuilder  103300  Organization 
INT:CHGSLM:QBI:RequestedFor_Organization  (null) 
 SRM:SLMSRM:Qualbuilder  103301  Department 
INT:CHGSLM:QBI:RequestedFor_Department(null) 
 
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Morrison, David A." <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/07/2008 01:10 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
ARWARN 70






** 
Good day everyone,
 
Can?t seem to get rid of a pesky warning message.
 

 
There are no fields with menus on this form?? 
The logs only mention ARGetListSchema,  ARGetfield,  ARValidateFormCache, 
and ARGetCharMenu.
I have no clue about those.  I am upgrading from 4.5.2 to 7.1 with a new 
install and importing data.
Everything seems to work as it should (so far ;-)  except I cannot find 
the cause of this warning.  Any ideas would be 
Very appreciated.
 
ARS 7.1 server
Windows 2003 Server
SQL 2005
Mid Tier 7.1
 
David Morrison
East Tennessee State University
 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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***IMPORTANT NOTICE: This communication, including any attachment, contains 
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Nothing in this email, including any attachment, is intended to be a legally 
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Re: Overview Console vs. Incident Management Console

[Rick Cook]

Jase, did the Qualification on the Overview Console (table field) shed any
light on this for you?

Rick

On Wed, May 7, 2008 at 2:11 PM, Jase Brandon <[EMAIL PROTECTED]> wrote:

> ** Hello All,
> 7.1 Patch 002 ARS
>
> Hopefully this is a simple answer and others have seen the same.
>
> Overview Console displays different Incidents than the Incident Management
> Console. We are beginning to use tasks, so I have directed all to look for
> Assigned work in the Overview Console.
>
> The issue is that some Incidents display in the Overview Console, but not
> all assigned to me in the Incident Mgmt Console.. I can't find anything
> different between incidents displayed in Overview and Incident.
> I checked and the 'Console View' on both consoles = "Console View/All My
> Groups/Show All", all Incidents in the Incident Mgmt. console are assigned
> to me, but only a few are displayed in the Overview Console.
>
> Is there a limitation to rows displayed on the Overview Console?
>
> Any insights greatly appreciated.
>
> Regards,
>
> Jase Brandon
>
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Overview Console vs. Incident Management Console

[Jase Brandon]

Hello All,
7.1 Patch 002 ARS

Hopefully this is a simple answer and others have seen the same.

Overview Console displays different Incidents than the Incident Management
Console. We are beginning to use tasks, so I have directed all to look for
Assigned work in the Overview Console.

The issue is that some Incidents display in the Overview Console, but not
all assigned to me in the Incident Mgmt Console.. I can't find anything
different between incidents displayed in Overview and Incident.
I checked and the 'Console View' on both consoles = "Console View/All My
Groups/Show All", all Incidents in the Incident Mgmt. console are assigned
to me, but only a few are displayed in the Overview Console.

Is there a limitation to rows displayed on the Overview Console?

Any insights greatly appreciated.

Regards,

Jase Brandon

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Re: Difference Report Tool

[Rick Cook]

Kais, with you being a new poster, I don't think anyone here is familiar
with you, your company, or what your difference report would look like.
Perhaps if you were to fill in some gaps in our knowledge of those, we might
be exposed to a useful tool and a good new source of information.

Thanks!

Rick Cook

On Wed, May 7, 2008 at 1:44 PM, James Van Sickle <
[EMAIL PROTECTED]> wrote:

>
> Thanks, but I already use TextPad when doing that type of difference
> report.  I was looking more for a graphic-based utility with a few more
> bells and whistles than the old fashioned line-by-line DEF compare.
>
> (Embedded image moved to file: pic11825.gif)Countrywide
>
>
> James Van Sickle
> Remedy Developer II
> Enterprise Service Management
>
>
>
>  972-696-5779 Office  1000 Coit Road
>92-540-5779Mail Stop: PCRD-2-19
>  Internal Plano, TX 75075
>
>
>
>
>
>
>
>
> Kais Albassir
> <[EMAIL PROTECTED]
> otelko.com>To
>   arslist@ARSLIST.ORG
> 05/07/2008 03:10   cc
> PM[EMAIL PROTECTED]
>   Subject
>   Re: Difference Report Tool
>
>
>
>
>
>
>
>
>
>
> Hi James,
>
> I can generate a difference report in Word format between two def files.
> Let me know if this can help.
>
> Cheers.
>
> Kaïs
>
> James Van Sickle wrote:
>  Fellow ARSListers
>
>I am looking for a tool that can perform the same function as
>  Migrator's Difference Report between two ARS servers and their
>  selected
>  objects.  I was told ages ago that there was a free utility somewhere
>  on
>  the web that could do this, but cannot remember the name.  Has anyone
>  heard
>  of such a utility, and could point me towards the website that I can
>  download it from?  Any information would be greatly appreciated, and
>  thank
>  you for your time.
>
>  (Embedded image moved to file: pic04624.gif)Countrywide
>
>
>  James Van Sickle
>  Remedy Developer II
>  Enterprise Architecture Services
>
>
>
>   972-696-5779 Office  1000 Coit Road
> 92-540-5779Mail Stop: PCRD-2-78
>   Internal Plano, TX 75075
>
>
>
>
>
>  ==
>
>
>  Confidentiality Notice: The information contained in and transmitted
>  with this communication is strictly confidential, is intended only
>  for the use of the intended recipient, and is the property of
>  Countrywide Financial Corporation or its affiliates and subsidiaries.
>  If you are not the intended recipient, you are hereby notified that
>  any use of the information contained in or transmitted with the
>  communication or dissemination, distribution, or copying of this
>  communication is strictly prohibited by law.  If you have received
>  this communication in error, please immediately return this
>  communication to the sender and delete the original message and any
>  copy of it in your possession.
>
>  ==
>
>
>
>
>  
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> ==
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> Confidentiality Notice: The information contained in and transmitted with
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> the intended recipient, and is the property of Countrywide Financial
> Corporation or its affiliates and subsidiaries.  If you are not the intended
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> in or transmitted with the communication or dissemination, distribution, or
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Re: Difference Report Tool

[Kais Albassir]

**




I was not offering a line-by-line def compare
The report will tell you what is different between the def files
(objects changed, objects added, objects removed) and explain what is
different in each object.
If you just send me 2 sample def files, I'll generate a report for you,
you can always throw it away if it does not help.

Cheers.

Kaïs

James Van Sickle wrote:

  Thanks, but I already use TextPad when doing that type of difference
report.  I was looking more for a graphic-based utility with a few more
bells and whistles than the old fashioned line-by-line DEF compare.

(Embedded image moved to file: pic11825.gif)Countrywide


James Van Sickle
Remedy Developer II
Enterprise Service Management



 972-696-5779 Office  1000 Coit Road
   92-540-5779Mail Stop: PCRD-2-19
 Internal Plano, TX 75075







   
 Kais Albassir 
 <[EMAIL PROTECTED] 
 otelko.com>To
   arslist@ARSLIST.ORG 
 05/07/2008 03:10   cc
 PM[EMAIL PROTECTED]
   Subject
   Re: Difference Report Tool  
   
   
   
   
   
   




Hi James,

I can generate a difference report in Word format between two def files.
Let me know if this can help.

Cheers.

Kaïs

James Van Sickle wrote:
  Fellow ARSListers

I am looking for a tool that can perform the same function as
  Migrator's Difference Report between two ARS servers and their
  selected
  objects.  I was told ages ago that there was a free utility somewhere
  on
  the web that could do this, but cannot remember the name.  Has anyone
  heard
  of such a utility, and could point me towards the website that I can
  download it from?  Any information would be greatly appreciated, and
  thank
  you for your time.

  (Embedded image moved to file: pic04624.gif)Countrywide


  James Van Sickle
  Remedy Developer II
  Enterprise Architecture Services



   972-696-5779 Office  1000 Coit Road
 92-540-5779Mail Stop: PCRD-2-78
   Internal Plano, TX 75075





  ==


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  with this communication is strictly confidential, is intended only
  for the use of the intended recipient, and is the property of
  Countrywide Financial Corporation or its affiliates and subsidiaries.
  If you are not the intended recipient, you are hereby notified that
  any use of the information contained in or transmitted with the
  communication or dissemination, distribution, or copying of this
  communication is strictly prohibited by law.  If you have received
  this communication in error, please immediately return this
  communication to the sender and delete the original message and any
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Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries.  If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law.  If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession.

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Re: Difference Report Tool

[James Van Sickle]

Thanks, but I already use TextPad when doing that type of difference
report.  I was looking more for a graphic-based utility with a few more
bells and whistles than the old fashioned line-by-line DEF compare.

(Embedded image moved to file: pic11825.gif)Countrywide


James Van Sickle
Remedy Developer II
Enterprise Service Management



 972-696-5779 Office  1000 Coit Road
   92-540-5779Mail Stop: PCRD-2-19
 Internal Plano, TX 75075







   
 Kais Albassir 
 <[EMAIL PROTECTED] 
 otelko.com>To
   arslist@ARSLIST.ORG 
 05/07/2008 03:10   cc
 PM[EMAIL PROTECTED]
   Subject
   Re: Difference Report Tool  
   
   
   
   
   
   




Hi James,

I can generate a difference report in Word format between two def files.
Let me know if this can help.

Cheers.

Kaïs

James Van Sickle wrote:
  Fellow ARSListers

I am looking for a tool that can perform the same function as
  Migrator's Difference Report between two ARS servers and their
  selected
  objects.  I was told ages ago that there was a free utility somewhere
  on
  the web that could do this, but cannot remember the name.  Has anyone
  heard
  of such a utility, and could point me towards the website that I can
  download it from?  Any information would be greatly appreciated, and
  thank
  you for your time.

  (Embedded image moved to file: pic04624.gif)Countrywide


  James Van Sickle
  Remedy Developer II
  Enterprise Architecture Services



   972-696-5779 Office  1000 Coit Road
 92-540-5779Mail Stop: PCRD-2-78
   Internal Plano, TX 75075





  ==


  Confidentiality Notice: The information contained in and transmitted
  with this communication is strictly confidential, is intended only
  for the use of the intended recipient, and is the property of
  Countrywide Financial Corporation or its affiliates and subsidiaries.
  If you are not the intended recipient, you are hereby notified that
  any use of the information contained in or transmitted with the
  communication or dissemination, distribution, or copying of this
  communication is strictly prohibited by law.  If you have received
  this communication in error, please immediately return this
  communication to the sender and delete the original message and any
  copy of it in your possession.

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communication is strictly confidential, is intended only for the use of the 
intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries.  If you are not the intended recipient, you 
are hereby notified that any use of the information contained in or transmitted 
with the communication or dissemination, distribution, or copying of this 
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communication in error, please immediately return this communication to the 
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<><>

Re: Difference Report Tool

[Kais Albassir]

**




Hi James,

I can generate a difference report in Word format between two def files.
Let me know if this can help.

Cheers.

Kaïs

James Van Sickle wrote:

  Fellow ARSListers

  I am looking for a tool that can perform the same function as
Migrator's Difference Report between two ARS servers and their selected
objects.  I was told ages ago that there was a free utility somewhere on
the web that could do this, but cannot remember the name.  Has anyone heard
of such a utility, and could point me towards the website that I can
download it from?  Any information would be greatly appreciated, and thank
you for your time.

(Embedded image moved to file: pic04624.gif)Countrywide


James Van Sickle
Remedy Developer II
Enterprise Architecture Services


 
 972-696-5779 Office  1000 Coit Road 
   92-540-5779Mail Stop: PCRD-2-78   
 Internal Plano, TX 75075
 




==

Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries.  If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law.  If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession.

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Re: ARWARN 70

[Rick Cook]

Have you removed any fields from that form recently?  It could be that there
is a menu that displays data FROM that form ON another form, and it's
looking for a field that no longer exists.

Or it could be that there is a problem with that menu related to the
upgrade, which is a major jump in API functionality.

Rick

On Wed, May 7, 2008 at 1:10 PM, Morrison, David A. <[EMAIL PROTECTED]>
wrote:

> **
>
> Good day everyone,
>
>
>
> Can't seem to get rid of a pesky warning message.
>
>
>
> [image: Error.JPG]
>
>
>
> There are no fields with menus on this form??
>
> The logs only mention ARGetListSchema,  ARGetfield,  ARValidateFormCache,
> and ARGetCharMenu.
>
> I have no clue about those.  I am upgrading from 4.5.2 to 7.1 with a new
> install and importing data.
>
> Everything seems to work as it should (so far ;-)  except I cannot find the
> cause of this warning.  Any ideas would be
>
> Very appreciated.
>
>
>
> ARS 7.1 server
>
> Windows 2003 Server
>
> SQL 2005
>
> Mid Tier 7.1
>
>
>
> David Morrison
>
> East Tennessee State University
>
>
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Re: ARWARN 70

[Smith, Ron]

Just a thought, but you might check all the views for fields.  Another
thing, you might check to make sure there are not other forms that this
form references for the field.  Hope that helps.
 

Thanks, 

Ron Smith 
Remedy/Web Developer 
Providence Health & Services OR 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Morrison, David A.
Sent: Wednesday, May 07, 2008 1:10 PM
To: arslist@ARSLIST.ORG
Subject: ARWARN 70


** 

Good day everyone,

 

Can't seem to get rid of a pesky warning message.

 

 

 

There are no fields with menus on this form?? 

The logs only mention ARGetListSchema,  ARGetfield,
ARValidateFormCache, and ARGetCharMenu.

I have no clue about those.  I am upgrading from 4.5.2 to 7.1 with a new
install and importing data.

Everything seems to work as it should (so far ;-)  except I cannot find
the cause of this warning.  Any ideas would be 

Very appreciated.

 

ARS 7.1 server

Windows 2003 Server

SQL 2005

Mid Tier 7.1

 

David Morrison

East Tennessee State University

 

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Re: User Tool

[Thomas Bean]

Koyb,
Here is a link I found to to a relevant article that addresses this issue:

http://www.pcreview.co.uk/forums/thread-2686033.php

If you decide to address this issue by modifying the default permissions of the 
entire folder hierarchy under the "All Users" profile, YMMV.  I tried this on 
one user's machine while logged in as an administrator, only to find that the 
original read-only permissions were restored when the user logged back in under 
her regular non-administrator account.  I think this may have been due to the 
permissions tied to the user's Novell account in our case.  So, the permission 
change may have to be made at the domain account level in order for it to 
'stick'.

--Thomas

  - Original Message - 
  From: Thomas Bean 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, May 06, 2008 6:22 PM
  Subject: Re: User Tool


  ** 
  Koyb,
  What version of the user tool did you upgrade from and to?

  I ran into some similar issues after the version 7.0.01 Patch 004 upgrade, 
which moved the default home directory from the current user's profile into the 
"All Users" profile (C:\Documents and Settings\All Users\Application Data\AR 
System\User\home").  Unfortunately, the "All Users" profile seems to be 
read-only by default unless the current user belongs to at least the "Power 
Users" group in Windows (most of our users are not).

  If you are not using a preference server, the login server names would be 
stored in the file named "AR" in the home folder (not to be confused with 
"ar.ini", that is a different file).  If you are unable to modify this file 
manually or copy a file into this same directory, then I'm guessing it is 
simply a write permissions issue.  If so, you can simply reinstall the client 
and modify the default home folder location during the install to point to a 
different location with write access.  You could probably do this without 
reinstalling, but it would probably require manually updating any registry key 
values that store any references to the AR home folder path.

  HTH,

  Thomas

- Original Message - 
From: Koyb P. Liabt 
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Tuesday, May 06, 2008 5:49 PM
Subject: User Tool


** 
I keep trying to add in our development server into the account login in 
screen.  For some reason it keeps wiping out the dev server.  Before it used to 
work.  Then I upgraded the user tool and now I can not add in the development 
server.  What a pain.  I went to see if my preferences were set to a specific 
server.  My login does not have a preference.






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Re: Documentation

[Kais Albassir]

Hi Matt,

I can generate documentation in Word format and also Visio graphics from 
your .def file.


Cheers.

Kaïs

Matt Reinfeldt wrote:

Mark,

1. There are ARInside and ARSDoc for 'free' tools.  Les has a tool,
ARUtilities, which works really well, and BMC has Remedy Developer Plus.
Also, Panacea has a tool, I believe, but I've never worked with it.

2. There is no longer a tool that does this (the one you're talking about
was the infamous Excel worksheet, no?) that I am aware of.

Good luck!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: Friday, May 02, 2008 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Documentation

Hi All & TGIF,

Hopefully these are two easy questions.

Is there a tool out there that documents the workflow? Either graphic or
text.

Is there a tool that decrypts the password in the User form. I had one
years ago and don't remember where I got it from.

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
[EMAIL PROTECTED]


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Re: ZTmpSchema1 strangeness

[David Sanders]

Hi Drew

If you remove a field from its only view the field will be deleted when you
save the form (unless it is an attachment field - go figure !!).  So if you
pull one of these fields that are not in any view into the only view, you
cannot then remove it from the view again easily.

If you really need to remove it from the view (and this is how those fields
got in that strange position in the first place), create a temporary view
and move the field into this new view and remove from your proper view.
Update the form.  Then delete the temporary view and save.  You end up with
the field still existing, but not in any view.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, May 07, 2008 9:02 PM
To: arslist@ARSLIST.ORG
Subject: ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system development, 
somethings not working. An AL log says that the AL that a button runs is 
failing the qual. The field in the qual is hidden, so I'm going to unhide 
it and then run the workflow again.

So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.

No problem...except that there is a problem. A message pops up telling me 
that I'm about to remove a field from its only view. If there's only one 
view, then how could the field not be in it to begin with? Is this because 
AST:Asset Management Console is a Display-Only form?

Drew
Tulsa, OK


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ARWARN 70

[Morrison, David A.]

Good day everyone,

 

Can't seem to get rid of a pesky warning message.

 

 

 

There are no fields with menus on this form?? 

The logs only mention ARGetListSchema,  ARGetfield,
ARValidateFormCache, and ARGetCharMenu.

I have no clue about those.  I am upgrading from 4.5.2 to 7.1 with a new
install and importing data.

Everything seems to work as it should (so far ;-)  except I cannot find
the cause of this warning.  Any ideas would be 

Very appreciated.

 

ARS 7.1 server

Windows 2003 Server

SQL 2005

Mid Tier 7.1

 

David Morrison

East Tennessee State University

 


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<>

Re: ZTmpSchema1 strangeness

[Rick Cook]

It does sound convoluted that a field could exist that isn't in any view,
but maybe it will make more sense if you look at it from a DB perspective.
A field can exist in a DB table without being in an external view of that
table.  I think the AR System behavior now mimics that (although that didn't
use to be the case a few versions ago).  So the field is only being removed
from the view (think copy), not from the form, and you can add it back to
any view at any time.

Rick

On Wed, May 7, 2008 at 1:01 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:

> This is some strangeness. In the course of normal ITSM system development,
> somethings not working. An AL log says that the AL that a button runs is
> failing the qual. The field in the qual is hidden, so I'm going to unhide it
> and then run the workflow again.
>
> So, in the Admin tool...the field isn't there so I go to Form...Current
> View...Fields In View. The field is in the list of fields not in view so I
> move it over. When I'm done with the testing, I want to move that field back
> over to the Fields Not In View column.
>
> No problem...except that there is a problem. A message pops up telling me
> that I'm about to remove a field from its only view. If there's only one
> view, then how could the field not be in it to begin with? Is this because
> AST:Asset Management Console is a Display-Only form?
>
> Drew
> Tulsa, OK
>
>
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Re: Issues sending emails even though service is running

[Matt Ferrigno]

Are you sure you are running patch 6 on the email engine? I ran into a
problem at one point with because email engine pre-patch 2 does not delete
temporary files.  In which case the temp folder filled up with over 1
million files and caused poor performance of the email engine (about 6
emails per minute). A simple resart of the email engine did not fix the
issue.  We had to remove all the temporary files in the directory.

On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote:
>
> ** Has anybody had issues with the Email Engine stop processing outgoing
> and incoming mail while the service still running.  Restarting the email
> service alone usually does not fix the issue.  There are no errors in the
> email logs or email error form.
>
> I have noticed that the aremaild.exe process usually takes a while to stop
> so I have started doing a full service start/stop instead of a restart, and
> sometimes I have to kill the process.
>
> We usually we only have an issue if we have to restart the ARS service or
> if the Exchange mailbox is unavailable for some reason (configured for
> MAPI).  A fresh OS restart and the email engine fires up fine.  What we have
> had to do lately when email stops processing is:
> •Stop the service/kill the process
> •Delete the pending email messages that are waiting to be sent (export
> them first)
> •Move the incoming emails that are waiting in Exchange from the inbox
> •Start the service and try sending a new message (repeat until it will
> process the message(s))
> •Move the incoming email back to the Inbox (verify they are processed)
> •Import the previously deleted records
>
> I have noticed this issue in the previous shop where I worked at too, on
> various patches of 7.0 and 7.0.1 (all Windows 2003).  I have seen some
> threads on the list where it looks like similar issues but no resolutions or
> how many others have seen this behavior.
>
> Thanks,
> Jason
>
> ARS/Email 7.0.1 P6
> Windows 2003
> MS SQL 2005 SP 2
> Java 1.4.2_14
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Re: ZTmpSchema1 strangeness

[Moore, Christopher Allen]

For some reason, there are tons of fields that are not in any view but
are accessed in workflow.  It doesn't have to be in a view to be used.
Weird, I know.

Chris

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, May 07, 2008 3:02 PM
To: arslist@ARSLIST.ORG
Subject: ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system
development, 
somethings not working. An AL log says that the AL that a button runs is

failing the qual. The field in the qual is hidden, so I'm going to
unhide 
it and then run the workflow again.

So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so
I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.

No problem...except that there is a problem. A message pops up telling
me 
that I'm about to remove a field from its only view. If there's only one

view, then how could the field not be in it to begin with? Is this
because 
AST:Asset Management Console is a Display-Only form?

Drew
Tulsa, OK


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ZTmpSchema1 strangeness

[Drew Shuller]

This is some strangeness. In the course of normal ITSM system development, 
somethings not working. An AL log says that the AL that a button runs is 
failing the qual. The field in the qual is hidden, so I'm going to unhide 
it and then run the workflow again.


So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.


No problem...except that there is a problem. A message pops up telling me 
that I'm about to remove a field from its only view. If there's only one 
view, then how could the field not be in it to begin with? Is this because 
AST:Asset Management Console is a Display-Only form?


Drew
Tulsa, OK

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Issues sending emails even though service is running

[Jason Miller]

Has anybody had issues with the Email Engine stop processing outgoing and
incoming mail while the service still running.  Restarting the email service
alone usually does not fix the issue.  There are no errors in the email logs
or email error form.

I have noticed that the aremaild.exe process usually takes a while to stop
so I have started doing a full service start/stop instead of a restart, and
sometimes I have to kill the process.

We usually we only have an issue if we have to restart the ARS service or if
the Exchange mailbox is unavailable for some reason (configured for MAPI).
A fresh OS restart and the email engine fires up fine.  What we have had to
do lately when email stops processing is:
•Stop the service/kill the process
•Delete the pending email messages that are waiting to be sent (export
them first)
•Move the incoming emails that are waiting in Exchange from the inbox
•Start the service and try sending a new message (repeat until it will
process the message(s))
•Move the incoming email back to the Inbox (verify they are processed)
•Import the previously deleted records

I have noticed this issue in the previous shop where I worked at too, on
various patches of 7.0 and 7.0.1 (all Windows 2003).  I have seen some
threads on the list where it looks like similar issues but no resolutions or
how many others have seen this behavior.

Thanks,
Jason

ARS/Email 7.0.1 P6
Windows 2003
MS SQL 2005 SP 2
Java 1.4.2_14

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OT: JOB UK : Senior Technical Support Technician

[Gidd]

Robert,
 
Jennifer what planet are you on?  
 
Anyone who has EVER traveled extensively internationally will tell you they
hate dealing for immigration, ours, theirs or
whatever.  Getting a work permit from these folks just adds a new level of
frustration, IMHO. 
 
 
FYI, having lived and worked in UK I can tell you that it was a royal pain
to get a Work Permit.  As a matter of fact, I could NOT
be in UK while they processed the paperwork for the work permit.  So if the
sponsor doesn't have the ability to get the employee
a work permit then good luck with that and let us all know.  
 
Funny thing was, once I got the work permit I was told that in a matter of
time I could also apply for permanent residency/citizenship
 "Tally Ho" 
 
Quite honestly, while living and working in another country sounds exciting
there are always issues.  I have lived in and
worked in several countries in Southeast Asia and UK.  At the end of the day
while I enjoyed experiencing new cultures
the cost of living and living standards are not always the same.  Pony up
17.5% VAT Tax on everything and focus on the 
US/Pound exchange and she might have a change of heart.  
 
BTW: The original request asked for a RAC, so I guess if you are a RAC or
RSP then yes perhaps the employer would get you
a work permit ?  
 
At the end of the day ALWAYS consult the country of destination's
Immigration Dept. for answers:
http://www.bia.homeoffice.gov.uk/workingintheuk/
 
 
Good Luck either way.
 
 
Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, May 07, 2008 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB UK : Senior Technical Support Technician


** 
I'm assuming that you have a United States Passport :)
 
Depending upon the length of the job, you may or may-not require a VISA to
work in the UK... You will definately need a Work Permit... 
 
Who ever is hiring you should arrange for the WP / Visa (if needed) - Then
you must receive the WP and have your passport stamped, etc. This in itself
can be a long process...
 
I know, just got back from a UK assignment - in process of extending the WP
so I can go back and continue with other development topics :)
 
HTH


On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer <[EMAIL PROTECTED]>
wrote:


** 
Kathy,
 
You don't need anybody's permission to work overseas.  You find an employer
who has an opening, buy a plane ticket and poof! you're working overseas.
Your employer will get you through the visa requirements.
 
Jennifer Meyer
 

  _  

From: Kathy Morris
Sent: Tue 06-May-08 18:37
To: arslist@ARSLIST.ORG
Subject: Re: JOB UK : Senior Technical Support Technician




Hello,

 

I was wondering what is involved to get to work in the UK.  I live in  the 

United States however I would like to work in Europe.  Who do I contact  to
get 

permission to work overseas.

 

 

In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,  

[EMAIL PROTECTED]
 writes:



**

 

 

Good Afternoon List, 

I hope you are all well.  I currently have role for a  Senior Technical 

Support Technician to join a team in the UK.  The role  would be split
between 

home, customer site and my clients offices when  required. 

They are looking for RAC or ATS certification with strong  IT architecture 

skills.  The role is responsible for maintaining client  IT Architecture and


performing level 3 support. 

There is a full job specification available for interested  individuals and
I 

would be happy to discuss this and the remuneration package  in more detail 

off-list.  My contact details are below, but I can be  contacted directly on


+44 1256 885 982 or at [EMAIL PROTECTED]
(mailto:[EMAIL PROTECTED]) 

.  Please  feel free to submit your CV for consideration. 

Thank you for your time and I look forward to hearing from  you. 

Kind regards,

Rachel

 



Rachel Kerwick 

Account Manager 

Resource Management Solutions Ltd. 

DDI:

+44 (0) 1256 885 982   

Mobile:

+44 (0) 7875 431 604   

Tel:   

+44 (0) 870 803 4080   

Fax:   

+44 (0) 870 803 4090   

Email:   

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Re: Changing a Field to Required

[Phil Murnane]

Louis:
I had a customer request the same customization.  We built it using a couple of 
filters that counted the number of related Work Info's when the status was 
changed to Closed.  If the count was zero, then we presented an error message.
HTH,
--Phil


- Original Message 
From: Louis Cobuccio <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 7, 2008 10:16:45 AM
Subject: Changing a Field to Required

Good Afternoon List,

I've been asked to make a "Work Info" entry required when a Change
Ticket has 
been moved to a status of Completed.  I thought it might be easiest to 
make the z1D_Summary required on the Dialog View - Close view.  But it
seem 
that the Field Change Function doesn't allow for making a field
required, 
just visable and font changes seem to be the only changes allowed.

I also tried creating a simple error message active link but it is
firing 
after all the "Completed" workflow function fires.  The error messages 
comes up but ticket shows Completed even though no entry was made.

Any thoughts would be great.

We run AR applications and System v 7.0.01 patch 006, all on Windows
2003 
Servers and MS SQL 2005.

Thank you

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Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.  
http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

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Re: Changing a Field to Required

[Nall, Roger]

Louis,

What are the Execute On conditions and Execution Order of your Active
Link? That may point you in the right direction.

HTH,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall   Yahoo IM
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, May 07, 2008 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Changing a Field to Required

Good Afternoon List,

I've been asked to make a "Work Info" entry required when a Change
Ticket has 
been moved to a status of Completed.   I thought it might be easiest to 
make the z1D_Summary required on the Dialog View - Close view.  But it
seem 
that the Field Change Function doesn't allow for making a field
required, 
just visable and font changes seem to be the only changes allowed.

I also tried creating a simple error message active link but it is
firing 
after all the "Completed" workflow function fires.  The error messages 
comes up but ticket shows Completed even though no entry was made.

Any thoughts would be great.

We run AR applications and System v 7.0.01 patch 006, all on Windows
2003 
Servers and MS SQL 2005.

Thank you


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Re: Changing a Field to Required

[Jennifer Meyer]

I did the same thing a month or two ago on HPD:HelpDesk by creating an error 
active link to fire on Submit.  Be sure to test for the Staging workflow.  
We've seen work log entries fail to be created because the error required the 
field in the default view and didn't account for the dialog version.

Hope this helps,

Jennifer Meyer



From: Louis Cobuccio
Sent: Wed 07-May-08 13:16
To: arslist@ARSLIST.ORG
Subject: Changing a Field to Required


Good Afternoon List,

I've been asked to make a "Work Info" entry required when a Change
Ticket has=20
been moved to a status of Completed.   I thought it might be easiest to=20
make the z1D_Summary required on the Dialog View - Close view.  But it
seem=20
that the Field Change Function doesn't allow for making a field
required,=20
just visable and font changes seem to be the only changes allowed.

I also tried creating a simple error message active link but it is
firing=20
after all the "Completed" workflow function fires.  The error messages=20
comes up but ticket shows Completed even though no entry was made.

Any thoughts would be great.

We run AR applications and System v 7.0.01 patch 006, all on Windows
2003=20
Servers and MS SQL 2005.

Thank you

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Re: Enumeration off on CHG form

[Jennifer Meyer]

Forgive me for stating the obvious, but it looks as if something truncated the 
Request ID of your change request.  Change IDs are created in the Ticket Number 
Generator, which records the Entry ID then makes a pretty Change ID.  CHG:CFG 
Ticket Num Generator creates an Entry_ID (field 1) and a Change Request ID then 
pushes them to the Change form.

Search your CHG:CFG Ticket Num Generator for the CRQ00025 ticket and see if 
anything unusual happened during ticket creation.




From: Moore, Christopher Allen
Sent: Wed 07-May-08 11:14
To: arslist@ARSLIST.ORG
Subject: Enumeration off on CHG form


This is a multi-part message in MIME format.

--_=_NextPart_001_01C8B055.08C25364
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Hey everyone-=20

=20

We saw some really odd behavior on something yesterday.  A CHG ticket
was submitted and the number should have been CRQ00025868, however
it went in as CRQ00025 (7 zeros).  There is a separate
CRQ0025 (10 zeros), which is a year old and unaffected.

=20

All notifications went out with the number CRQ00025 and everything
seems ok, aside from the lack of 3 digits.  It was cancelled and a new
ticket was opened- CRQ00025898

=20

Many tickets were created since, and number CRQ00025868 was simply
skipped.  As of this morning we're on CRQ00025935.

=20

ITSM 7 p3

SQL 2005

Windows Server 2003

=20

Anyone had anything similar happen?  I checked Google but didn't get any
meaningful hits.

=20

Thanks,

Chris=20


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--_=_NextPart_001_01C8B055.08C25364
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**
http://www.w3.org/TR/REC-html40";>














Hey everyone- 

 

We saw some really odd behavior on something =
yesterday.  A
CHG ticket was submitted and the number should have been =
CRQ00025868,
however it went in as CRQ00025 (7 zeros).  There is a separate =
CRQ0025
(10 zeros), which is a year old and =
unaffected.

 

All notifications went out with the number =
CRQ00025 and
everything seems ok, aside from the lack of 3 digits.  It was =
cancelled
and a new ticket was opened- =
CRQ00025898

 

Many tickets were created since, and number =
CRQ00025868
was simply skipped.  As of this morning we’re on =
CRQ00025935.

 

ITSM 7 p3

SQL 2005

Windows Server 2003

 

Anyone had anything similar happen?  I checked =
Google
but didn’t get any meaningful hits.

 

Thanks,

Chris 






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Changing a Field to Required

[Louis Cobuccio]

Good Afternoon List,

I've been asked to make a "Work Info" entry required when a Change
Ticket has 
been moved to a status of Completed.   I thought it might be easiest to 
make the z1D_Summary required on the Dialog View - Close view.  But it
seem 
that the Field Change Function doesn't allow for making a field
required, 
just visable and font changes seem to be the only changes allowed.

I also tried creating a simple error message active link but it is
firing 
after all the "Completed" workflow function fires.  The error messages 
comes up but ticket shows Completed even though no entry was made.

Any thoughts would be great.

We run AR applications and System v 7.0.01 patch 006, all on Windows
2003 
Servers and MS SQL 2005.

Thank you

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Re: MidTier 7.0.1 Form Name Issue

[Thad K Esser]

This is what I get:

SQL> select name from arschema where name like '%/%'

 NAME 
 -- 
 CFG:Geography State/Province 
 CFG:Pred/Succ Associations 
 CFG:Pred/Succ Relationship 
 PBM:KnownError/KDBAssoc Search 
 PCT:Product M/V Company Lookup 
 PCT:Product M/V Uti Com LookUp 
 PCT:Product M/V Utilization 
 PCT:Product Model/Version 

 8 record(s) selected [Fetch MetaData: 0/ms] [Fetch Data: 0/ms]

---
ARS 7.1 on AIX 5.3
ITSM 7.0.2, patch 7 (Service Desk & Change Management only (no Asset or 
SLM))
CMDB 2.1
Oracle 10g

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/07/2008 09:18 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: MidTier 7.0.1 Form Name Issue






** 
I checked - you are 100% correct.
 
My bad.

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne
Sent: Wednesday, May 07, 2008 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

** 
Actually, he means the form itself.  There are several forms in ITSM and 
possibly the base product, that have this issue.
 
Anne Ramey
B&T Analyst
State of North Carolina
Office of Information Technology Services (ITS)
Enterprise Solutions Division
IT Service Management and IT Asset Management Support 
(919)754-6521
[EMAIL PROTECTED]
http://its.state.nc.us

RHCE, ITIL Foundation
 
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by 
an authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, May 07, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
 
I think JT means the form views, not the form itself - at least for the 
base products.
 
I do not know of any actual form names in the base product that have a 
slash (and I'm also not going to read through all 900+ right now to 
check)
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, May 07, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
** 
The workaround from BMC is to rename the form using another symbol like a 
hyphen or underscore. CAUTION: Patches that affect this form may continue 
to look for it with the slash in the name so it may be necessary to rename 
the form back before patching and then rename it again afterwards.
 
--- J.T. Shyman
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
 
We just hit this problem on the CFG:Broadcast form, which refuses to open 
in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because of the 
?/? in the view name.  I remember this being mentioned several months ago 
as a known problem with some of the views in some of the forms in the ITSM 
7 application. You would think that they would have fixed this by patch 
007, but they have not.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
 
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue
 
** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a 
dialog but all we got was a blank (white) form. Had MT client side logging 
turned on and the only thing you could see was the alink trying to open 
the dialog. I even tried to open the form using a direct link with no 
success. Would just get a blank page with no source code. I inactivated 
all alinks but that did not help. I re-saved the form and flushed the 
cache. Still no page would display and there were no errors in any log 
files. I even re-imported the form with no luck. This form works fine on 
MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the 
problem. I renamed it to "Host Device Validation". This fixed the problem. 
The form opened with no issues.

I do not recall seeing anything about certain characters not being allowed 
in form (object) names.





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Re: JOB UK : Senior Technical Support Technician

[Robert Molenda]

I'm assuming that you have a United States Passport :)

Depending upon the length of the job, you may or may-not require a VISA to
work in the UK... You will definately need a Work Permit...

Who ever is hiring you should arrange for the WP / Visa (if needed) - Then
you must receive the WP and have your passport stamped, etc. This in itself
can be a long process...

I know, just got back from a UK assignment - in process of extending the WP
so I can go back and continue with other development topics :)

HTH

On Wed, May 7, 2008 at 6:53 AM, Jennifer Meyer <[EMAIL PROTECTED]>
wrote:

> **  Kathy,
>
> You don't need anybody's permission to work overseas.  You find an
> employer who has an opening, buy a plane ticket and poof! you're working
> overseas.  Your employer will get you through the visa requirements.
>
> Jennifer Meyer
>
>
> --
> *From:* Kathy Morris
> *Sent:* Tue 06-May-08 18:37
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JOB UK : Senior Technical Support Technician
>
> Hello,
>
> I was wondering what is involved to get to work in the UK.  I live in  the
> United States however I would like to work in Europe.  Who do I contact  to 
> get
> permission to work overseas.
>
>
> In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,  [EMAIL 
> PROTECTED]
>  writes:
>
> **
>
>
> Good Afternoon List,
> I hope you are all well.  I currently have role for a  Senior Technical
> Support Technician to join a team in the UK.  The role  would be split between
> home, customer site and my clients offices when  required.
> They are looking for RAC or ATS certification with strong  IT architecture
> skills.  The role is responsible for maintaining client  IT Architecture and
> performing level 3 support.
> There is a full job specification available for interested  individuals and I
> would be happy to discuss this and the remuneration package  in more detail
> off-list.  My contact details are below, but I can be  contacted directly on
> +44 1256 885 982 or at [EMAIL PROTECTED] (mailto:[EMAIL PROTECTED])
> .  Please  feel free to submit your CV for consideration.
> Thank you for your time and I look forward to hearing from  you.
> Kind regards,
> Rachel
>
> 
> Rachel Kerwick
> Account Manager
> Resource Management Solutions Ltd.
> DDI:
> +44 (0) 1256 885 982
> Mobile:
> +44 (0) 7875 431 604
> Tel:
> +44 (0) 870 803 4080
> Fax:
> +44 (0) 870 803 4090
> Email:
> _
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



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Re: MidTier 7.0.1 Form Name Issue

[Scott Parrish]

Frank,

We had a client that encountered the same issue with Tomcat 5.5 on a Windows
2003 web server. BMC supplied a DLL fix for this issue. I would hope that
BMC has a like fix for your environment.

 

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

** We are running Apache2 with Tomcat 5 on RHEL 64bit v4

On Wed, May 7, 2008 at 11:22 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:

** 

This is a definite know issue with 7.x on Websphere.  We have the same
problem.  BMC issued custom hot fixes for us.

 

Essentially both the mid-tier and Websphere try to do the translation of the
encoded "/" - it needs to be one or the other but there's no configuration
that supports that.

 

As my friend Tim would say - it's borked.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 07, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

** 

When you used a direct URL did you try  Host%5CDevice Validation  for the
Form name.  I know colons (:) like to be replaced with %3C.

 

Fred

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side logging
turned on and the only thing you could see was the alink trying to open the
dialog. I even tried to open the form using a direct link with no success.
Would just get a blank page with no source code. I inactivated all alinks
but that did not help. I re-saved the form and flushed the cache. Still no
page would display and there were no errors in any log files. I even
re-imported the form with no luck. This form works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the problem.
I renamed it to "Host Device Validation". This fixed the problem. The form
opened with no issues.

I do not recall seeing anything about certain characters not being allowed
in form (object) names.

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Re: MidTier 7.0.1 Form Name Issue

[strauss]

...which brings me back to the point I keep hammering some of the idiots
at BMC support about (not all are idiots, by a long shot, but they are
trapped in a system that makes them look like idiots).  Fix the code,
and fix it correctly and systematically rather than keep throwing
band-aids around that are out of sync with the patches releases. Based
on having to live with their various attempts at patching the 7.x
applications for almost two years now, their code maintenance processes
suck almost as badly as the original OOTB code did! All you have to do
is look at the history of patch 9002 to see just how lousy their entire
operation has been.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, May 07, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

** 

The workaround from BMC is to rename the form using another symbol like
a hyphen or underscore. CAUTION: Patches that affect this form may
continue to look for it with the slash in the name so it may be
necessary to rename the form back before patching and then rename it
again afterwards.

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

We just hit this problem on the CFG:Broadcast form, which refuses to
open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because
of the "/" in the view name.  I remember this being mentioned several
months ago as a known problem with some of the views in some of the
forms in the ITSM 7 application. You would think that they would have
fixed this by patch 007, but they have not.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.





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Re: MidTier 7.0.1 Form Name Issue

[William Rentfrow]

I checked - you are 100% correct.
 
My bad.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne
Sent: Wednesday, May 07, 2008 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** 

Actually, he means the form itself.  There are several forms in ITSM and
possibly the base product, that have this issue.

 

Anne Ramey
B&T Analyst
State of North Carolina
Office of Information Technology Services (ITS)
Enterprise Solutions Division
IT Service Management and IT Asset Management Support 

(919)754-6521
[EMAIL PROTECTED]  

http://its.state.nc.us  

RHCE, ITIL Foundation

 

***

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, May 07, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

I think JT means the form views, not the form itself - at least for the
base products.

 

I do not know of any actual form names in the base product that have a
slash (and I'm also not going to read through all 900+ right now to
check)

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, May 07, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

** 

The workaround from BMC is to rename the form using another symbol like
a hyphen or underscore. CAUTION: Patches that affect this form may
continue to look for it with the slash in the name so it may be
necessary to rename the form back before patching and then rename it
again afterwards.

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

We just hit this problem on the CFG:Broadcast form, which refuses to
open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because
of the "/" in the view name.  I remember this being mentioned several
months ago as a known problem with some of the views in some of the
forms in the ITSM 7 application. You would think that they would have
fixed this by patch 007, but they have not.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.





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html___ 

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Re: MidTier 7.0.1 Form Name Issue

[Ramey, Anne]

Actually, he means the form itself.  There are several forms in ITSM and 
possibly the base product, that have this issue.

Anne Ramey
B&T Analyst
State of North Carolina
Office of Information Technology Services (ITS)
Enterprise Solutions Division
IT Service Management and IT Asset Management Support
(919)754-6521
[EMAIL PROTECTED]
http://its.state.nc.us

RHCE, ITIL Foundation

***

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Wednesday, May 07, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

I think JT means the form views, not the form itself - at least for the base 
products.

I do not know of any actual form names in the base product that have a slash 
(and I'm also not going to read through all 900+ right now to check)


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, May 07, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
**
The workaround from BMC is to rename the form using another symbol like a 
hyphen or underscore. CAUTION: Patches that affect this form may continue to 
look for it with the slash in the name so it may be necessary to rename the 
form back before patching and then rename it again afterwards.

--- J.T. Shyman


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

We just hit this problem on the CFG:Broadcast form, which refuses to open in 
its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because of the "/" in 
the view name.  I remember this being mentioned several months ago as a known 
problem with some of the views in some of the forms in the ITSM 7 application. 
You would think that they would have fixed this by patch 007, but they have not.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a dialog 
but all we got was a blank (white) form. Had MT client side logging turned on 
and the only thing you could see was the alink trying to open the dialog. I 
even tried to open the form using a direct link with no success. Would just get 
a blank page with no source code. I inactivated all alinks but that did not 
help. I re-saved the form and flushed the cache. Still no page would display 
and there were no errors in any log files. I even re-imported the form with no 
luck. This form works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the problem. I 
renamed it to "Host Device Validation". This fixed the problem. The form opened 
with no issues.

I do not recall seeing anything about certain characters not being allowed in 
form (object) names.





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Re: MidTier 7.0.1 Form Name Issue

[William Rentfrow]

I think JT means the form views, not the form itself - at least for the
base products.
 
I do not know of any actual form names in the base product that have a
slash (and I'm also not going to read through all 900+ right now to
check)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, May 07, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** 

The workaround from BMC is to rename the form using another symbol like
a hyphen or underscore. CAUTION: Patches that affect this form may
continue to look for it with the slash in the name so it may be
necessary to rename the form back before patching and then rename it
again afterwards.

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

We just hit this problem on the CFG:Broadcast form, which refuses to
open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because
of the "/" in the view name.  I remember this being mentioned several
months ago as a known problem with some of the views in some of the
forms in the ITSM 7 application. You would think that they would have
fixed this by patch 007, but they have not.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.





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html___ 

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Re: MidTier 7.0.1 Form Name Issue

[J.T. Shyman]

The workaround from BMC is to rename the form using another symbol like a
hyphen or underscore. CAUTION: Patches that affect this form may continue to
look for it with the slash in the name so it may be necessary to rename the
form back before patching and then rename it again afterwards.

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, May 07, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue

 

We just hit this problem on the CFG:Broadcast form, which refuses to open in
its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because of the "/" in
the view name.  I remember this being mentioned several months ago as a
known problem with some of the views in some of the forms in the ITSM 7
application. You would think that they would have fixed this by patch 007,
but they have not.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side logging
turned on and the only thing you could see was the alink trying to open the
dialog. I even tried to open the form using a direct link with no success.
Would just get a blank page with no source code. I inactivated all alinks
but that did not help. I re-saved the form and flushed the cache. Still no
page would display and there were no errors in any log files. I even
re-imported the form with no luck. This form works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the problem.
I renamed it to "Host Device Validation". This fixed the problem. The form
opened with no issues.

I do not recall seeing anything about certain characters not being allowed
in form (object) names.





__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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html___

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Re: MidTier 7.0.1 Form Name Issue

[strauss]

We just hit this problem on the CFG:Broadcast form, which refuses to
open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because
of the "/" in the view name.  I remember this being mentioned several
months ago as a known problem with some of the views in some of the
forms in the ITSM 7 application. You would think that they would have
fixed this by patch 007, but they have not.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.





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html___ 


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Re: MidTier 7.0.1 Form Name Issue

[William Rentfrow]

I'd re-report this to BMC tech support and reference the defect #.  I
believe IBM Websphere shares a lot of similarities with your product's
web/app server.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** We are running Apache2 with Tomcat 5 on RHEL 64bit v4


On Wed, May 7, 2008 at 11:22 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:


** 
This is a definite know issue with 7.x on Websphere.  We have
the same problem.  BMC issued custom hot fixes for us.
 
Essentially both the mid-tier and Websphere try to do the
translation of the encoded "/" - it needs to be one or the other but
there's no configuration that supports that.
 
As my friend Tim would say - it's borked.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 07, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** 
When you used a direct URL did you try  Host%5CDevice Validation
for the Form name.  I know colons (:) like to be replaced with %3C.
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue


Ran into an interesting issue this morning while testing MT
7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened
it as a dialog but all we got was a blank (white) form. Had MT client
side logging turned on and the only thing you could see was the alink
trying to open the dialog. I even tried to open the form using a direct
link with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was
the problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not
being allowed in form (object) names.

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Re: MidTier 7.0.1 Form Name Issue

[Frank Caruso]

We are running Apache2 with Tomcat 5 on RHEL 64bit v4

On Wed, May 7, 2008 at 11:22 AM, William Rentfrow <
[EMAIL PROTECTED]> wrote:

> ** This is a definite know issue with 7.x on Websphere.  We have the same
> problem.  BMC issued custom hot fixes for us.
>
> Essentially both the mid-tier and Websphere try to do the translation of
> the encoded "/" - it needs to be one or the other but there's no
> configuration that supports that.
>
> As my friend Tim would say - it's borked.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Grooms, Frederick W
> *Sent:* Wednesday, May 07, 2008 10:14 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: MidTier 7.0.1 Form Name Issue
>
> ** When you used a direct URL did you try  Host%5CDevice Validation  for
> the Form name.  I know colons (:) like to be replaced with %3C.
>
> Fred
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Frank Caruso
> *Sent:* Wednesday, May 07, 2008 10:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* MidTier 7.0.1 Form Name Issue
>
> Ran into an interesting issue this morning while testing MT 7.0.1 p7.
>
> Had a form that would not open in the MT. Had alink that opened it as a
> dialog but all we got was a blank (white) form. Had MT client side logging
> turned on and the only thing you could see was the alink trying to open the
> dialog. I even tried to open the form using a direct link with no success.
> Would just get a blank page with no source code. I inactivated all alinks
> but that did not help. I re-saved the form and flushed the cache. Still no
> page would display and there were no errors in any log files. I even
> re-imported the form with no luck. This form works fine on MT 6.3 p20.
>
> The name of the form is: Host\Device Validation.
>
> The next step was renaming the form thinking maybe the "\" was the
> problem. I renamed it to "Host Device Validation". This fixed the problem.
> The form opened with no issues.
>
> I do not recall seeing anything about certain characters not being allowed
> in form (object) names.
>
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> html___
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Re: MidTier 7.0.1 Form Name Issue

[William Rentfrow]

FYI, the defect # was SW00255738



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** Yes. I tried it using many different forms with no luck.


On Wed, May 7, 2008 at 11:14 AM, Grooms, Frederick W
<[EMAIL PROTECTED]> wrote:


** 
When you used a direct URL did you try  Host%5CDevice Validation
for the Form name.  I know colons (:) like to be replaced with %3C.
 
Fred
 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso

Sent: Wednesday, May 07, 2008 10:07 AM 

To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue


Ran into an interesting issue this morning while testing MT
7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened
it as a dialog but all we got was a blank (white) form. Had MT client
side logging turned on and the only thing you could see was the alink
trying to open the dialog. I even tried to open the form using a direct
link with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was
the problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not
being allowed in form (object) names.

 
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Answers Are" html___ 


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Re: MidTier 7.0.1 Form Name Issue

[William Rentfrow]

This is a definite know issue with 7.x on Websphere.  We have the same
problem.  BMC issued custom hot fixes for us.
 
Essentially both the mid-tier and Websphere try to do the translation of
the encoded "/" - it needs to be one or the other but there's no
configuration that supports that.
 
As my friend Tim would say - it's borked.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 07, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue


** 
When you used a direct URL did you try  Host%5CDevice Validation  for
the Form name.  I know colons (:) like to be replaced with %3C.
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue


Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.

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Re: MidTier 7.0.1 Form Name Issue

[Frank Caruso]

Yes. I tried it using many different forms with no luck.

On Wed, May 7, 2008 at 11:14 AM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> ** When you used a direct URL did you try  Host%5CDevice Validation  for
> the Form name.  I know colons (:) like to be replaced with %3C.
>
> Fred
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Frank Caruso
> *Sent:* Wednesday, May 07, 2008 10:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* MidTier 7.0.1 Form Name Issue
>
>  Ran into an interesting issue this morning while testing MT 7.0.1 p7.
>
> Had a form that would not open in the MT. Had alink that opened it as a
> dialog but all we got was a blank (white) form. Had MT client side logging
> turned on and the only thing you could see was the alink trying to open the
> dialog. I even tried to open the form using a direct link with no success.
> Would just get a blank page with no source code. I inactivated all alinks
> but that did not help. I re-saved the form and flushed the cache. Still no
> page would display and there were no errors in any log files. I even
> re-imported the form with no luck. This form works fine on MT 6.3 p20.
>
> The name of the form is: Host\Device Validation.
>
> The next step was renaming the form thinking maybe the "\" was the
> problem. I renamed it to "Host Device Validation". This fixed the problem.
> The form opened with no issues.
>
> I do not recall seeing anything about certain characters not being allowed
> in form (object) names.
>
>
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> html___
>

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Enumeration off on CHG form

[Moore, Christopher Allen]

Hey everyone- 

 

We saw some really odd behavior on something yesterday.  A CHG ticket
was submitted and the number should have been CRQ00025868, however
it went in as CRQ00025 (7 zeros).  There is a separate
CRQ0025 (10 zeros), which is a year old and unaffected.

 

All notifications went out with the number CRQ00025 and everything
seems ok, aside from the lack of 3 digits.  It was cancelled and a new
ticket was opened- CRQ00025898

 

Many tickets were created since, and number CRQ00025868 was simply
skipped.  As of this morning we're on CRQ00025935.

 

ITSM 7 p3

SQL 2005

Windows Server 2003

 

Anyone had anything similar happen?  I checked Google but didn't get any
meaningful hits.

 

Thanks,

Chris 


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Re: MidTier 7.0.1 Form Name Issue

[Grooms, Frederick W]

When you used a direct URL did you try  Host%5CDevice Validation  for
the Form name.  I know colons (:) like to be replaced with %3C.
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue


Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side
logging turned on and the only thing you could see was the alink trying
to open the dialog. I even tried to open the form using a direct link
with no success. Would just get a blank page with no source code. I
inactivated all alinks but that did not help. I re-saved the form and
flushed the cache. Still no page would display and there were no errors
in any log files. I even re-imported the form with no luck. This form
works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the
problem. I renamed it to "Host Device Validation". This fixed the
problem. The form opened with no issues.

I do not recall seeing anything about certain characters not being
allowed in form (object) names.

 

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Re: MidTier 7.0.1 Form Name Issue

[Scott Parrish]

Frank,

I don't believe there's a restriction about special characters in object
names, I believe the issue is with the resulting url and maybe a conflict
between the web server that you are using. If there were an issue with
certain characters in form names you would have seen the same type of issue
in the User Tool.

 

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 11:07 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 7.0.1 Form Name Issue

 

** Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side logging
turned on and the only thing you could see was the alink trying to open the
dialog. I even tried to open the form using a direct link with no success.
Would just get a blank page with no source code. I inactivated all alinks
but that did not help. I re-saved the form and flushed the cache. Still no
page would display and there were no errors in any log files. I even
re-imported the form with no luck. This form works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the problem.
I renamed it to "Host Device Validation". This fixed the problem. The form
opened with no issues.

I do not recall seeing anything about certain characters not being allowed
in form (object) names.





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MidTier 7.0.1 Form Name Issue

[Frank Caruso]

Ran into an interesting issue this morning while testing MT 7.0.1 p7.

Had a form that would not open in the MT. Had alink that opened it as a
dialog but all we got was a blank (white) form. Had MT client side logging
turned on and the only thing you could see was the alink trying to open the
dialog. I even tried to open the form using a direct link with no success.
Would just get a blank page with no source code. I inactivated all alinks
but that did not help. I re-saved the form and flushed the cache. Still no
page would display and there were no errors in any log files. I even
re-imported the form with no luck. This form works fine on MT 6.3 p20.

The name of the form is: Host\Device Validation.

The next step was renaming the form thinking maybe the "\" was the problem.
I renamed it to "Host Device Validation". This fixed the problem. The form
opened with no issues.

I do not recall seeing anything about certain characters not being allowed
in form (object) names.

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Re: Javascript and Midtier

[Garrison, Sean (Norcross)]

There is an "Integrating.pdf" document (Chapter 8) along with an 
"entry_points_white_paper.pdf" that you will find most helpful ...

All this can be downloaded from the remedy support site.

Sean

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bradford Bingel
Sent: Wednesday, May 07, 2008 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Javascript and Midtier

Don't know much about MidTier, but can definitely help with JavaScript.
What do you want to do?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Victor
Sent: Monday, May 05, 2008 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Javascript and Midtier

Hello listers,

Iam new to Arsytem java scripting - could someone please link me to where I
can read more about the java scripting commands applicaple do AR Sytsem on
midtier 6.3?

Thanks in advance

Victor


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Re: Javascript and Midtier

[Bradford Bingel]

Don't know much about MidTier, but can definitely help with JavaScript.
What do you want to do?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Victor
Sent: Monday, May 05, 2008 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Javascript and Midtier

Hello listers,

Iam new to Arsytem java scripting - could someone please link me to where I
can read more about the java scripting commands applicaple do AR Sytsem on
midtier 6.3?

Thanks in advance

Victor


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Re: JOB UK : Senior Technical Support Technician

[Jennifer Meyer]

Kathy,

You don't need anybody's permission to work overseas.  You find an employer who 
has an opening, buy a plane ticket and poof! you're working overseas.  Your 
employer will get you through the visa requirements.

Jennifer Meyer




From: Kathy Morris
Sent: Tue 06-May-08 18:37
To: arslist@ARSLIST.ORG
Subject: Re: JOB UK : Senior Technical Support Technician


Hello,
 
I was wondering what is involved to get to work in the UK.  I live in  the 
United States however I would like to work in Europe.  Who do I contact  to get 
permission to work overseas.
 
 
In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,  
[EMAIL PROTECTED] writes:

**
 
 
Good Afternoon List, 
I hope you are all well.  I currently have role for a  Senior Technical 
Support Technician to join a team in the UK.  The role  would be split between 
home, customer site and my clients offices when  required. 
They are looking for RAC or ATS certification with strong  IT architecture 
skills.  The role is responsible for maintaining client  IT Architecture and 
performing level 3 support. 
There is a full job specification available for interested  individuals and I 
would be happy to discuss this and the remuneration package  in more detail 
off-list.  My contact details are below, but I can be  contacted directly on 
+44 1256 885 982 or at [EMAIL PROTECTED] (mailto:[EMAIL PROTECTED]) 
.  Please  feel free to submit your CV for consideration. 
Thank you for your time and I look forward to hearing from  you. 
Kind regards,
Rachel
 

Rachel Kerwick 
Account Manager 
Resource Management Solutions Ltd. 
DDI:
+44 (0) 1256 885 982   
Mobile:
+44 (0) 7875 431 604   
Tel:   
+44 (0) 870 803 4080   
Fax:   
+44 (0) 870 803 4090   
Email:   
_

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Re: ITIL Remedy

[Jennifer Meyer]

Norm,

Don't make me cry this early in the week.




From: Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Tue 06-May-08 13:15
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy


> Anyway, this is just my two cents on this topic.  Working in I.T.
requires more of us than it used to.  We can't be bearded hermits hiding
in dark server rooms doing mysterious things all day.  We have to be
professionals who know how to interact with others and work for the good
of our customers.  That is, after all, what ITIL is out to help us do.

Well, yes, of course...no kidding.

Folks, there is a reason why "Dilbert" is so popular: Smart worker bee
engineer who sees so many things wrong
With his company and its processes yet is powerless to do anything about
it.  Manager is a dolt, bureaucracy is deep, top management is
unapproachable...

It's popular because it rings true with so many.

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Re: User Tool

[Gary Opela (Corporate)]

Make sure you have permission to your AR file in your home directory.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Koyb P. Liabt
Sent: Tuesday, May 06, 2008 5:49 PM
To: arslist@ARSLIST.ORG
Subject: User Tool

 

I keep trying to add in our development server into the account login in
screen.  For some reason it keeps wiping out the dev server.  Before it
used to work.  Then I upgraded the user tool and now I can not add in
the development server.  What a pain.  I went to see if my preferences
were set to a specific server.  My login does not have a preference.







Wondering what's for Dinner Tonight? Get new twists on family favorites
at AOL Food
 .

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Flashboards Question

[Joseph Kasell]

Good morning listers!

First off, thank you to those who responded to my question a couple of
weeks ago regarding CTI management.  Your input was very helpful.

Secondly, I have a Flashboards question which probably has an easy answer
which I am overlooking.  The environment here is:

ARS 7.0.1, Patch 001
Flashboards 7.0.1
ITSM 6
OS: Windows 2003
DB: MSSQL 2000

On the Remedy Support form in the ITSM suite there are several flashboards
located on the lower right-hand side.  Of particular interest here is the
flashboard displaying cases by category.  Management here is asking if that
flashboard can display cases by Item (easily done by modifying the OOB
flashboard variable by changing the Group By from "Category" to "Item").
The issue is that by doing so, with all the Items that we have defined,
there would be many bars in the bar graph for each Item, making the
flashboard useless.  Is there any way that this could be limited to the top
10 Items in use rather than all Items in use?  I can do a SQL query which
will provide that answer but translating that to a custom flashboard is
proving to be difficult, and the powers-that-be here are looking for the
graphical representation.  I'm curious if I am missing something obvious.
Appreciate the help.

Joe

Joseph Kasell
Network Management Integrator
Global Telcom Services
Navy Federal Credit Union

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Re: Open attachments on Mid-Tier

[ITSM Support]

BROTONS Oscar wrote:

**

Hello,

When you open an attachment from midtier interface it opens two 
windows one with attachments and another one empty.


There is a way to avoid this empty window?

Thank you.

Oscar Brotons.

IT Consultant.

 



IMPORTANT: This message is intended exclusively for information 
purposes. It cannot be considered as an official OHIM communication 
concerning procedures laid down in the Community Trade Mark 
Regulations and Designs Regulations. It is therefore not legally 
binding on the OHIM for the purpose of those procedures.
The information contained in this message and attachments is intended 
solely for the attention and use of the named addressee and may be 
confidential. If you are not the intended recipient, you are reminded 
that the information remains the property of the sender. You must not 
use, disclose, distribute, copy, print or rely on this e-mail. If you 
have received this message in error, please contact the sender 
immediately and irrevocably delete or destroy this message and any copies.


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*Hi,Oscar,

*Yes,there is a way to avoid the empty window.
Open the form in search mode on web,first save to disk & then open the 
attachment.


Hope this helps...


*Regards,*
*Sandeep & Mahendra.

Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com*_*  *_ 


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Re: CI Viewer problem

[Kelly Deaver]

CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1
http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf 

-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: CI Viewer problem
> From: Kurniadi <[EMAIL PROTECTED]>
> Date: Wed, May 07, 2008 4:07 am
> To: arslist@ARSLIST.ORG
> 
> Fellow ARSListers, I have a problem with CI Viewer.. the Environment
> is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10
> 
> I try creating custom Filter for CI Viewer like the default filter
> "All", but using Relationship direction of Downstream and Upstream.
> 
> The default filter of CI Viewer  are working perfectly but when
> changing to the new filter , I get an error message "ARERR [3600]
> Internal error."
> 
> Below is the Active Link log when selecting the filter, is there any
> hint how to debug this problem?
> 
> Thank you..
> 
> -
>  /* Wed May 07 2008 14:09:25 */
>  Workflow Trace Log -- ON
>  BMC Remedy UserVersion 7.1.00
>  /* Wed May 07 2008 14:09:34 */
>  --1-- Start active link processing -- Operation - On Menu Choice
>  For Schema - CMDB:CIViewer
>  Linked to field - Filter (43143)
>  On screen type - QUERY
>  Checking CMDB:CIViewer-OnFilterChange (0)
>  -> Passed qualification -- perform if actions
>   0: Run Process
>  PERFORM-ACTION-SEND-EVENT F43167
> CIRV_SET_FILTER "$43143$"
>   1: Run Process
>  PERFORM-ACTION-SEND-EVENT F43167 CIRV_REFRESH
>   2: Set Fields
> 
>  Number of Levels (431510001) = 2
>  Number of Levels (43155) = 2
>  Relationship Direction (43150) = 0
>  Status Types (43147) = ""
>  Relationship Classes (43146) = BMC_BaseRelationship
>  Namespace (43144) = BMC.CORE
>  CI Classes (400106400) = ""
>  /* Wed May 07 2008 14:09:34 */
>  --1-- Stop active link processing - On Menu Choice
> 
> -- 
> Kur Niadi
> 
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Re: Missing Enable Cache Persistence

[David Sanders]

See attachment

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Congo
Sent: Wednesday, May 07, 2008 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Missing Enable Cache Persistence

Hi,

There is a new functionality introduced in midtier 7.1 which allows
forms to be serialized and then retrieved faster.
But after upgrading to the version 7.1 I can't seem to find the
"Enable Cache Persistance" option in my configuration tool. It
supossed to be on the Cache Settings. Am I missing something?

thanks,
Marek


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<>

Missing Enable Cache Persistence

[Congo]

Hi,

There is a new functionality introduced in midtier 7.1 which allows
forms to be serialized and then retrieved faster.
But after upgrading to the version 7.1 I can't seem to find the
"Enable Cache Persistance" option in my configuration tool. It
supossed to be on the Cache Settings. Am I missing something?

thanks,
Marek

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CI Viewer problem

[Kurniadi]

Fellow ARSListers, I have a problem with CI Viewer.. the Environment
is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10

I try creating custom Filter for CI Viewer like the default filter
"All", but using Relationship direction of Downstream and Upstream.

The default filter of CI Viewer  are working perfectly but when
changing to the new filter , I get an error message "ARERR [3600]
Internal error."

Below is the Active Link log when selecting the filter, is there any
hint how to debug this problem?

Thank you..

-
 /* Wed May 07 2008 14:09:25 */
 Workflow Trace Log -- ON
 BMC Remedy User  Version 7.1.00
 /* Wed May 07 2008 14:09:34 */
 --1-- Start active link processing -- Operation - On Menu Choice
 For Schema - CMDB:CIViewer
 Linked to field - Filter (43143)
 On screen type - QUERY
 Checking CMDB:CIViewer-OnFilterChange (0)
 -> Passed qualification -- perform if actions
  0: Run Process
 PERFORM-ACTION-SEND-EVENT F43167
CIRV_SET_FILTER "$43143$"
  1: Run Process
 PERFORM-ACTION-SEND-EVENT F43167 CIRV_REFRESH
  2: Set Fields

 Number of Levels (431510001) = 2
 Number of Levels (43155) = 2
 Relationship Direction (43150) = 0
 Status Types (43147) = ""
 Relationship Classes (43146) = BMC_BaseRelationship
 Namespace (43144) = BMC.CORE
 CI Classes (400106400) = ""
 /* Wed May 07 2008 14:09:34 */
 --1-- Stop active link processing - On Menu Choice

-- 
Kur Niadi

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