AW: possibility of Server group without load balancer?
You don't need a load balancer to use a server group. But you loose the ability to automatically distribute the workload evenly across your arservers and automatic failover from user's POV. Failover of Escalation, DSO etc. will work as this is a feature of the server group. You have to tell the half of your users to use server A and the other half to use server B, to distribute the workload. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von patchsk Gesendet: Donnerstag, 29. Januar 2009 08:51 An: arslist@ARSLIST.ORG Betreff: possibility of Server group without load balancer? We are planning to upgrade our arsystem form single server to a server group. I went through the white paper and the following question still remained as unclear Can someone give information on what is the role of a load balancer in a server group. Can we have a server group with out load balancer ? What we gain/loose with/without load balancer in a server group. Current: ARSystem 6.3, solaris,oracle, db on same box as arserver Upgrate: ARSystem7.1, solaris,oracle, two to four arservers, db on a remote box. Also is there anyone planning to use or any thoughts on AR7.5 in 64 bit, heared this new version can support 64bit. Our current arserverd crashing once the process reaches close to 4 gb ram. Thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement
I use cmdbdriver to generate new classes so that the class guids are what I want them to be. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 28 January 2009 21:46 To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement That is correct. The Class Manager console was used. cmdb2asset is no longer used. The functionality is done with other processes now. But yes, all done with OOTB facilities. The IDs were auto-assigned. (bad!) and (worse) so where the class guids! My OOTB VM seems to work as well. BUT, I have not made any new classes there and done a real experiment. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: January 28, 2009 10:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement Ben, You said something that I would like clarification on: any attributes (of our hand-constructed classes using default Admin defined field ids) (italics added) Just to be certain I’m understanding things correctly, did you create these classes using the CMDB console using the functionality there for creating classes and adding attributes to them, or did you do any of this work in the Admin tool? While I haven’t added any new classes, I have added a fair number of attributes to existing classes (although we used IDs specified from a specific range of IDs that we were using, rather than letting the system auto-assign IDs), and we never had a problem with the system not bringing these attributes into the sandbox, which is something that I think should be someone analogous to what you’re trying to do in the end. While I’m not an expert on what happens when you use a sample schema, I would expect that the fact that “by ID” is selected, it should bring across all fields with matching IDs regardless of whether or not they’re in the sample schema – which it seem would have to be the case or the majority of the OOB classes would have this same issue. Well, I guess there’s no useful information in the paragraph above. I guess I really just want to confirm that the classes were all created using the CMDB console exclusively, and that any AST forms used to work with those classes were created using the CMDB2Asset utility so that the IDs of the fields on the asset forms and the CMDB forms all match up, regardless of whether they’re OOB or custom. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** Thanks Guys, I agree with you. I noticed the part that doesn't make sense but believe it or not I have a reasonable reason for using it. As for auditing, we've had our share of issues with it but are (over) using it. I disabled the delete activity in the Sandbox reconciliation job so that when a CI in Production (Gold?) is touched by a person, I can have our standard reconciliation job basically use the equal Sandbox CI at a higher precedence and then more or less cancel the normal discovered CI in the recon job. When that normal discovered CI has caught up to the human modified CI, in a set of configured fields I might add, then the Sandbox CI is deleted and the CI is no longer human modified and participates in reconciliation updates as normal. I also cannot add an attribute indicating the human modification state to BaseElement. The Sandbox indeed makes no sense whatsoever as implemented with the OOTB workflow. The Updated CI is pushed (supposedly) to the Sandbox, and then immediately reconciled to production AND deleted from Sandbox. Also note the comments about the NULL Option in the OOTB Job. This may be there to cover the issue I encountered below. We now have a ticket with BMC but alas, I am going to have to do something to make it work sooner than I expect a response or a fix. Perhaps the Overlay feature works better? Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: January 28, 2009 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I totally agree with Lyle. It just does not make sense to have a sandbox that will be immediately reconciled to production dataset. Besides restricting the updates via permissions or field properties, I would add that enabling auditing on the fields that can be updated is a good complement, from a control/audit perspective. So with access control and auditing, you really don't need a sandbox, and you are going to gain a lot in terms of reducing complexity, maintenance, etc. -Guillaume __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Reconciliation IDs
In the BMC.CORE:BMC_BaseRelationship and BMC.CORE:BMC_BaseElement forms. You might be able to do this quicker with SQL. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 27 January 2009 21:44 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Hey Guys, One more quick question if thats ok. My only problem now is that the relationships do not come over to C. Where should i set the Recon Ids back to 0 again so that i can make a fresh start? Thanks Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Exactly, if you do not do it this way, the reconciliation engine cannot merge the records correctly as it has no way to tell that entries in dataset A, B and C actually represent an entry in the gold dataset, which is then meant to get updated with the discovery data. Regards Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 15:39 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS
How to Re Install SLM
Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
** what I've done is pretty similar to this. I created a additional view that I access this way http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyserver=arsprodusername=SurveyEntrypwd=surveyview=DialogF1=$Request ID$ I believe this F1 is documented in the Advanced Developper Guide Notice, you could do the checks for the username and the pwd in the background too. It's probably safer Hope that helps Serouche Smith, Ron [TBC] wrote: ** Opening a record through a Mid-Tier URL Hi all, I hope someone can help me with this. I have a form that I have setup and I am attempting to use a Mid-Tier URL for people to click on. It uses a Generic User name and Password in the URL. What I need is to fire workflow to Open the Window up without the Results List, similar to a Display type window. It doesn't seem to recognize Entry ID even though I specified the Entry ID in the URL. Has anyone done something similar? Here is my URL that I am using: http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyeid=301 ARServer 6.3 patch 21 MidTier 6.3 patch 21 Any help with this would be greatly appreciated. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: How to Re Install SLM
Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
Hi, We did try that option also but getting uniq index violation error :( Please find the latest arerror.log information Thu Jan 29 05:09:57 2009 390600 : The AR Server license is a Demo license that expires (ARNOTE 29) Thu Jan 29 05:09:57 2009 390600 : Error encountered while loading the shared library (ARERR 9750) Thu Jan 29 05:09:57 2009 libcmdbsvr20.sl: Permission denied Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:Share:Delete:RealDeletion Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:13:31 2009 BRIE : The application is not licensed (Remedy Service Level Management) ARERR - 9858 --- On Thu, 1/29/09, Konstantin Pavlov kt.pav...@mobiltel.bg wrote: From: Konstantin Pavlov kt.pav...@mobiltel.bg Subject: Re: [ARSLIST] How to Re Install SLM To: arslist@ARSLIST.ORG Date: Thursday, January 29, 2009, 3:52 PM Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Microsoft SMS via AIE
** BMC doesn't even sell Discovery Service for SMS anymore. You are right, it was REALLY slow. In Atrium Integration Engine (the new replacement for EIE) there are adapters to Oracle, SQL, etc. You use the SQL adapter and a set of mapping to connect to the SMS (SQL) database rather than connecting at the WMI level. There are open source mappings available so you don't have to build them from scratch. See these links for more info - About AIE - http://www.bmc.com/products/proddocview/0,2832,19052_19429_46970927_121269,00.html Open Source discussion on BMC's Developer Network http://developer.bmc.com/communities/community/opensource The actual mappings/integration http://developer.bmc.com/communities/docs/DOC-2851(you will need a login, they are free) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Microsoft SMS via AIEFrom: Matt Worsdell m...@worsy.co.ukDate: Wed, January 28, 2009 10:50 amTo: arslist@ARSLIST.ORGAllLast time I had to do an integration into MS SMS it was back in the daysof v5 and EIE. The integration was terribly slow and in the end wereverted to the SQL adapter fo performance reasons.Can anyone comment on the performance of the Discovery Service for SMSadapter, preferably someone who had experience of the old adapter also.TIAMatt___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Microsoft SMS via AIE
Thanks Kelly, real help. I was dreading having to write the mappings myself. ** BMC doesn't even sell Discovery Service for SMS anymore. You are right, it was REALLY slow. In Atrium Integration Engine (the new replacement for EIE) there are adapters to Oracle, SQL, etc. You use the SQL adapter and a set of mapping to connect to the SMS (SQL) database rather than connecting at the WMI level. There are open source mappings available so you don't have to build them from scratch. See these links for more info - About AIE - http://www.bmc.com/products/proddocview/0,2832,19052_19429_46970927_121269,00.html Open Source discussion on BMC's Developer Network http://developer.bmc.com/communities/community/opensource The actual mappings/integration http://developer.bmc.com/communities/docs/DOC-2851 (you will need a login, they are free) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Microsoft SMS via AIE From: Matt Worsdell Date: Wed, January 28, 2009 10:50 am To: arslist@ARSLIST.ORG All Last time I had to do an integration into MS SMS it was back in the days of v5 and EIE. The integration was terribly slow and in the end we reverted to the SQL adapter fo performance reasons. Can anyone comment on the performance of the Discovery Service for SMS adapter, preferably someone who had experience of the old adapter also. TIA Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Attachments with same names
Hello all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB: ORACLE 9.1 I have created an attachment pool on a main form and went to create another two views and add the attachment pool with few attachment fields to the views. If I open the main view and add more than one attachment with the same name (but different content) and save the request then view the attachments, the user tool will open each attachment in the right order, however, if I try and view the attachments from the other view(s), the user tool will always open the last saved attachment regardless of which attachment I click on. Does this mean the user tool will always retrieve the last saved attachment if the attachments happen to have the same name? Has anyone found this problem with the same version of ARS? Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: possibility of Server group without load balancer?
That is true but what do you do when one server goes down due to a failure or needs to be taken offline for maintenance for an extended period of time? Without a load balancer you would half to tell the half of your user base on the down server to manually change their configuration to point to the other server and then tell them to point it back when maintenance was done. With a load balancer that would be transparent to the users as a server being down would be detected by the load balancer and all users, who would connect to the load balancer's address and not a specific server, would then be routed only to working servers. Additionally, you could add additional servers to the server group behind the load balancer and users would never know. If you added servers without a load balancer you would have to manually reconfigure the users to balance the load. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 29, 2009 3:02 AM To: arslist@ARSLIST.ORG Subject: AW: possibility of Server group without load balancer? You don't need a load balancer to use a server group. But you loose the ability to automatically distribute the workload evenly across your arservers and automatic failover from user's POV. Failover of Escalation, DSO etc. will work as this is a feature of the server group. You have to tell the half of your users to use server A and the other half to use server B, to distribute the workload. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von patchsk Gesendet: Donnerstag, 29. Januar 2009 08:51 An: arslist@ARSLIST.ORG Betreff: possibility of Server group without load balancer? We are planning to upgrade our arsystem form single server to a server group. I went through the white paper and the following question still remained as unclear Can someone give information on what is the role of a load balancer in a server group. Can we have a server group with out load balancer ? What we gain/loose with/without load balancer in a server group. Current: ARSystem 6.3, solaris,oracle, db on same box as arserver Upgrate: ARSystem7.1, solaris,oracle, two to four arservers, db on a remote box. Also is there anyone planning to use or any thoughts on AR7.5 in 64 bit, heared this new version can support 64bit. Our current arserverd crashing once the process reaches close to 4 gb ram. Thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
Just to give you guys a heads up, there is a problem with view form Servlet (at least in the version we are using: 7.1 Patch 5). BMC does have defect on this: SW00304242 It is supposedly fixed in 7.1 Patch 6. The work around for this is to use the following URL: http://Mid-Tier Server Name/arsys/forms/AR Server Name/Form/view/? F1=Request IDF2=value 2server=AR Serverusername=User Namepwd=Passwordmode=Query And you would replace the xxx with the appropriate values: http://midtier.providence.org/arsys/forms/arsprod/IS Survey/Dialog/?F1=301server=arsprodusername=SurveyEntrypwd=survey HTH, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Thursday, January 29, 2009 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: Opening a record through a Mid-Tier URL ** what I've done is pretty similar to this. I created a additional view that I access this way http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyserver=arsprodusername=SurveyEntrypwd=surveyview=DialogF1=$Request ID$ http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyeid=301 I believe this F1 is documented in the Advanced Developper Guide Notice, you could do the checks for the username and the pwd in the background too. It's probably safer Hope that helps Serouche Smith, Ron [TBC] wrote: ** Hi all, I hope someone can help me with this. I have a form that I have setup and I am attempting to use a Mid-Tier URL for people to click on. It uses a Generic User name and Password in the URL. What I need is to fire workflow to Open the Window up without the Results List, similar to a Display type window. It doesn't seem to recognize Entry ID even though I specified the Entry ID in the URL. Has anyone done something similar? Here is my URL that I am using: http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyeid=301 ARServer 6.3 patch 21 MidTier 6.3 patch 21 Any help with this would be greatly appreciated. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.orgmailto:ron.sm...@providence.org 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009
Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 12:00pm Registration, Networking 12:00pm - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there. Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are JIB-CSC.pdf Description: Adobe PDF document
Re: Printing
I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Printing This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Printing
A colleague put together something like that at a previous employers - crystal reports on a PC with some clever perl scripts that automated report generation and would mail it through to the requester. The issue of reporting has obviously never been a priority on the WUT. Regards Dave ps - Graham - if you're looking at the list today, that reports server you put together was a most excellent piece of coding! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 29 January 2009 15:57 To: arslist@ARSLIST.ORG Subject: Re: Printing I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Printing This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
HELP:SLM Application error
ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. The application is not licensed : Remedy Service Level Management (ARERR 9858). We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue A form is removed from the SLM Application ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Printing
Depending on what you need, I would create a report on ReportCreator and then add a button to your form to Print this report. Hopefully the Query on the report is easy like 'Ticket ID' = $Ticket Id$ (that they would only need to create a report of the record they are looking at). I use this all the time and I love it Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Thursday, January 29, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Printing A colleague put together something like that at a previous employers - crystal reports on a PC with some clever perl scripts that automated report generation and would mail it through to the requester. The issue of reporting has obviously never been a priority on the WUT. Regards Dave ps - Graham - if you're looking at the list today, that reports server you put together was a most excellent piece of coding! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 29 January 2009 15:57 To: arslist@ARSLIST.ORG Subject: Re: Printing I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Printing This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without
Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009
in the upcoming 7.5 release ...in the now released AR System 7.5.00 version... ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support Services) Sent: Thursday, January 29, 2009 7:13 AM To: arslist@ARSLIST.ORG Subject: OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009 ** Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 12:00pm Registration, Networking 12:00pm - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there... Jeff __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Running Remedy client User tool as PC user
Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Re: Running Remedy client User tool as PC user
I don't know with your version, but if you give admin rights to the AR System folder, they should not have any problems with the Remedy User Tool as a non Admin of their pc. Just did the same thing here. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as User, and only using an Administrator account for installing software. But it seems that there are all sorts of features that don't work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db) STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Q: Whitepapers
I've been searching the BMC web site and I'm having trouble finding all of the whitepapers. Specifically, I'm looking for the one that came out when v7 was released and there was a statement of direction and a whitepaper showing performance comparisons between ServletExec and Tomcat. What's the magic hand-signal to get you into the right place? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Adding field to Task table on Change Infrastructure form
I would like to add a field from the TAS:Task form to the task records display on the Change Infrastructure form. I successfully have the field displayed in the form. The data is not transferring. Here is what I have done. The field, Transport #, has been added to forms TMS:AssociationSummaryDataJoin and to TMS:SummaryData (so that it can be used on the TMS:AssociationSummaryDataJoin form). On both forms the field has the permission of Change for Task Process Config, Change for Task User and R/W for Task Viewer. ‘Allow Any User to Submit’ is checked. Fields are Display Type of Edit and Read Write. I’ve given the field Public Permission on the table display (columnar) form. I can’t find anything in an active link or filter log of how the data is transferred. I’ve looked for forms that would perform the same function as the SHR:OverviewConsole form which is used to add a field to the Overview Console. If that is the data transport action I’ve haven’t found it yet. Perhaps I’m trying to bypass some steps. I’ve noticed that on the field properties of the columnar form the field names begin with z2TF. i.e.: When I look at the field properties in the columnar form the field ‘Instance’ from the TMS:AssociationSummaryDataJoin table has a name of z2TF_TaskTGInstance. When I look at the field I’ve added the name is still Transport #. Does anyone know what I am missing? I’m obviously not a developer; just an admin trying to figure out what sounds like something that should be fairly easy to accomplish. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Running Remedy client User tool as PC user
Have you considered trying to have people use the Mid Tier instead of the User client? That would get around any need for administrative access to the PC. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randy Simon Sent: Thursday, January 29, 2009 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy client User tool as PC user I don't know with your version, but if you give admin rights to the AR System folder, they should not have any problems with the Remedy User Tool as a non Admin of their pc. Just did the same thing here. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as User, and only using an Administrator account for installing software. But it seems that there are all sorts of features that don't work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db) STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Q: Whitepapers
Go to the product documentation page for BMC Remedy AR System Server 7.0.01. The statement of direction can be found under the Product Change Notice section ((Statement of Direction) Change in BMC Remedy AR System Servlet Engine), and the whitepaper can be found in the White Paper section (BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines). Hope that helps. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, January 29, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Q: Whitepapers I've been searching the BMC web site and I'm having trouble finding all of the whitepapers. Specifically, I'm looking for the one that came out when v7 was released and there was a statement of direction and a whitepaper showing performance comparisons between ServletExec and Tomcat. What's the magic hand-signal to get you into the right place? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Running Remedy client User tool as PC user
Just give the user full rights to the Remedy Install directory and their Home directory and everything should work fine. i.e. If the user tool is installed in C:\Program Files\AR System\User and the Home Directory is C:\Documents and Settings\All Users\Application Data\Remedy you can use the following script to set the rights for the built in group Users: cacls C:\Program Files\AR System /T /E /P BUILTIN\Users:F cacls C:\Documents and Settings\All Users\Application Data\Remedy /T /E /P BUILTIN\Users:F Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Re: Q: Whitepapers
Once you get to the page, my trick-of-the-trade is to use ctrl-F in Firefox to quickly find a keyword. In this case, you could search for servlet to find both documents, or Tomcat to find the comparison. I also keep the following link in my browser favorites, as it's the parent page for the supported versions of AR System: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 29, 2009 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Whitepapers Go to the product documentation page for BMC Remedy AR System Server 7.0.01. The statement of direction can be found under the Product Change Notice section ((Statement of Direction) Change in BMC Remedy AR System Servlet Engine), and the whitepaper can be found in the White Paper section (BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines). Hope that helps. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, January 29, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Q: Whitepapers I've been searching the BMC web site and I'm having trouble finding all of the whitepapers. Specifically, I'm looking for the one that came out when v7 was released and there was a statement of direction and a whitepaper showing performance comparisons between ServletExec and Tomcat. What's the magic hand-signal to get you into the right place? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible
Hi Guys, Just to report back. Turns out I was staring it in the face for too long. Very simple problem. There are 4 Active Links that do NOT use the by Id Push Fields and are instead hard coded for BMC.CORE:BMC_ComputerSystem. No wonder that the Sandbox Recon job had Defer NULLs on! The Sandbox won't work for most attributes in even OOTB classes. The fix is to replicate these four ALs, once for each class and include all fields except a few core fields much as these work now. There is a better fix because the workflow is convoluted at best and could be simplified. the ALs change a few fields with Set Fields including the dataset id, do the Push Fields the clean the dirty bit and do not save the record. The Push in turn fires more workflow (filters) resulting in a separate push with the filter mentioned below. The ALs in Q are: ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_NothingInSandbox ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_SomethingInSandbox ASI:SHR:GenericSave_003_Dialog_EnabledSandBox_NothingInSandbox ASI:SHR:GenericSave_003_Dialog_EnabledSandBox_SomethingInSandbox I will automate the generation of the ALs so that when fields and classes change, the ALs can be maintained. Besides, it would be too much form to map 400+ fields for each of the classes in 4 different ALs the ALs with To make the set of ALs Note the SandBox Enabled enum values in AST:AppSettings (0: Yes, 1: No) and those in the AST z1G SandBox Enabled (10: Yes, 20: No). That was fixed with another AL. Note too that Defer NULLs should NOT be on in the Sandbox Recon job. So indeed, the Sandbox has been problematic, and, of course, there's also the Q of why the Sandbox is there in the first place! Enjoy the weekend. Ben www.softwaretoolhouse.com _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: January 29, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I use cmdbdriver to generate new classes so that the class guids are what I want them to be. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 28 January 2009 21:46 To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement That is correct. The Class Manager console was used. cmdb2asset is no longer used. The functionality is done with other processes now. But yes, all done with OOTB facilities. The IDs were auto-assigned. (bad!) and (worse) so where the class guids! My OOTB VM seems to work as well. BUT, I have not made any new classes there and done a real experiment. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: January 28, 2009 10:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement Ben, You said something that I would like clarification on: any attributes (of our hand-constructed classes using default Admin defined field ids) (italics added) Just to be certain I’m understanding things correctly, did you create these classes using the CMDB console using the functionality there for creating classes and adding attributes to them, or did you do any of this work in the Admin tool? While I haven’t added any new classes, I have added a fair number of attributes to existing classes (although we used IDs specified from a specific range of IDs that we were using, rather than letting the system auto-assign IDs), and we never had a problem with the system not bringing these attributes into the sandbox, which is something that I think should be someone analogous to what you’re trying to do in the end. While I’m not an expert on what happens when you use a sample schema, I would expect that the fact that “by ID” is selected, it should bring across all fields with matching IDs regardless of whether or not they’re in the sample schema – which it seem would have to be the case or the majority of the OOB classes would have this same issue. Well, I guess there’s no useful information in the paragraph above. I guess I really just want to confirm that the classes were all created using the CMDB console exclusively, and that any AST forms used to work with those classes were created using the CMDB2Asset utility so that the IDs of the fields on the asset forms and the CMDB forms all match up, regardless of whether they’re OOB or custom. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** Thanks Guys, I agree with you. I noticed the part that doesn't make sense but believe it or not I have a reasonable reason for using it. As for auditing, we've had
Canned reports for ITSM 7
So, after 10 years of using this product, management here is finally encouraging Managers to get more detailed stats from AR System. I've just been using Excel spreadsheets with the ODBC connector to get stats, but this seems a little challenging for someone who's just a casual user, so I've been digging into the canned reports that come with ITSM 7 to see which I should recommend for which purposes. Is it just me, or are these a little lame? For example, the few that even have numbers in them, don't have totals, so people would have to count the entries to come up with a total. I could go on, but let me just ask: Are many of you using these reports; have you modified the canned ones to make them more useful, or have you just created your own? Thanks, Ron Legters Tools Administrator Production and Quality Control Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding field to Task table on Change Infrastructure form
Christine, The underlying field on the main form perhaps lacks permission for the user that is trying to view that data from that table field column that you created. Joe From: Christine christineperryi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Thursday, January 29, 2009 2:23:43 PM Subject: Adding field to Task table on Change Infrastructure form I would like to add a field from the TAS:Task form to the task records display on the Change Infrastructure form. I successfully have the field displayed in the form. The data is not transferring. Here is what I have done. The field, Transport #, has been added to forms TMS:AssociationSummaryDataJoin and to TMS:SummaryData (so that it can be used on the TMS:AssociationSummaryDataJoin form). On both forms the field has the permission of Change for Task Process Config, Change for Task User and R/W for Task Viewer. ‘Allow Any User to Submit’ is checked. Fields are Display Type of Edit and Read Write. I’ve given the field Public Permission on the table display (columnar) form. I can’t find anything in an active link or filter log of how the data is transferred. I’ve looked for forms that would perform the same function as the SHR:OverviewConsole form which is used to add a field to the Overview Console. If that is the data transport action I’ve haven’t found it yet. Perhaps I’m trying to bypass some steps. I’ve noticed that on the field properties of the columnar form the field names begin with z2TF. i.e.: When I look at the field properties in the columnar form the field ‘Instance’ from the TMS:AssociationSummaryDataJoin table has a name of z2TF_TaskTGInstance. When I look at the field I’ve added the name is still Transport #. Does anyone know what I am missing? I’m obviously not a developer; just an admin trying to figure out what sounds like something that should be fairly easy to accomplish. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Canned reports for ITSM 7
You might take a look at BMC Analytics for BSM. That gives you a set of canned reports on top of Business Objects. The canned reports there are also a bit lame, but then you have the ability to modify them and create new ones using Business Objects, which is something that you can't really do with the Crystal reports that just come with ITSM. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Legters Sent: Thursday, January 29, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Canned reports for ITSM 7 ** So, after 10 years of using this product, management here is finally encouraging Managers to get more detailed stats from AR System. I've just been using Excel spreadsheets with the ODBC connector to get stats, but this seems a little challenging for someone who's just a casual user, so I've been digging into the canned reports that come with ITSM 7 to see which I should recommend for which purposes. Is it just me, or are these a little lame? For example, the few that even have numbers in them, don't have totals, so people would have to count the entries to come up with a total. I could go on, but let me just ask: Are many of you using these reports; have you modified the canned ones to make them more useful, or have you just created your own? Thanks, Ron Legters Tools Administrator Production and Quality Control Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible
Thanks for the thorough update Looks like the sandbox was not properly QA'ed !! I'd like to see the test cases the QA tester used on the sandbox. This feature is touted a great deal by BMC sales, so you would think with all the exposure and fanfare, it would be solid and ready for prime time. yeah right -Guillaume From: Action Request System discussion list(ARSList) on behalf of Ben Chernys Sent: Thu 01/29/09 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible ** ? Hi Guys, Just to report back. Turns out I was staring it in the face for too long. Very simple problem. There are 4 Active Links that do NOT use the by Id Push Fields and are instead hard coded for BMC.CORE:BMC_ComputerSystem. No wonder that the Sandbox Recon job had Defer NULLs on! The Sandbox won't work for most attributes in even OOTB classes. The fix is to replicate these four ALs, once for each class and include all fields except a few core fields much as these work now. There is a better fix because the workflow is convoluted at best and could be simplified. the ALs change a few fields with Set Fields including the dataset id, do the Push Fields the clean the dirty bit and do not save the record. The Push in turn fires more workflow (filters) resulting in a separate push with the filter mentioned below. The ALs in Q are: ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_NothingInSandbox ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_SomethingInSandbox ASI:SHR:GenericSave_003_Dialog_EnabledSandBox_NothingInSandbox ASI:SHR:GenericSave_003_Dialog_EnabledSandBox_SomethingInSandbox I will automate the generation of the ALs so that when fields and classes change, the ALs can be maintained. Besides, it would be too much form to map 400+ fields for each of the classes in 4 different ALs the ALs with To make the set of ALs Note the SandBox Enabled enum values in AST:AppSettings (0: Yes, 1: No) and those in the AST z1G SandBox Enabled (10: Yes, 20: No). That was fixed with another AL. Note too that Defer NULLs should NOT be on in the Sandbox Recon job. So indeed, the Sandbox has been problematic, and, of course, there's also the Q of why the Sandbox is there in the first place! Enjoy the weekend. Ben www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: January 29, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I use cmdbdriver to generate new classes so that the class guids are what I want them to be. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 28 January 2009 21:46 To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement That is correct. The Class Manager console was used. cmdb2asset is no longer used. The functionality is done with other processes now. But yes, all done with OOTB facilities. The IDs were auto-assigned. (bad!) and (worse) so where the class guids! My OOTB VM seems to work as well. BUT, I have not made any new classes there and done a real experiment. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: January 28, 2009 10:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement Ben, You said something that I would like clarification on: any attributes (of our hand-constructed classes using default Admin defined field ids) (italics added) Just to be certain I'm understanding things correctly, did you create these classes using the CMDB console using the functionality there for creating classes and adding attributes to them, or did you do any of this work in the Admin tool? While I haven't added any new classes, I have added a fair number of attributes to existing classes (although we used IDs specified from a specific range of IDs that we were using, rather than letting the system auto-assign IDs), and we never had a problem with the system not bringing these attributes into the sandbox, which is something that I think should be someone analogous to what you're trying to do in the end. While I'm not an expert on what happens when you use a sample schema, I would expect that the fact that by ID is selected, it should bring across all fields with matching IDs regardless of whether or not they're in the sample schema - which it seem would have to be the case or the majority of the OOB classes would have this same issue. Well, I guess there's no useful information in the paragraph above. I guess I really just want to confirm that the classes were all created using the CMDB console
Re: Running Remedy client User tool as PC user SOLVED (I think)
Thanks, Frederick and others who replied, I started with Frederick's option, but decided instead to create new folders within the C:\Documents and Settings folder, where the PC user already has permission. Same effect. So far the only problem I've found is that Crystal Reports didn't print because user doesn't have access to the Remedy ODBC. I opened ODBC Administrator as user and manually added a AR System ODBC Data Source Usr DSN. That seems to have worked. I guess I'll keep my fingers crossed for the next couple weeks. Thanks again, Dwayne Original message Date: Thu, 29 Jan 2009 13:41:53 -0600 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Running Remedy client User tool as PC user To: arslist@ARSLIST.ORG Just give the user full rights to the Remedy Install directory and their Home directory and everything should work fine. i.e. If the user tool is installed in C:\Program Files\AR System\User and the Home Directory is C:\Documents and Settings\All Users\Application Data\Remedy you can use the following script to set the rights for the built in group Users: cacls C:\Program Files\AR System /T /E /P BUILTIN\Users:F cacls C:\Documents and Settings\All Users\Application Data\Remedy /T /E /P BUILTIN\Users:F Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Re: Canned reports for ITSM 7
I've always regarded the canned reports as suggested starting points for reporting. Every organization's reporting need and metrics are so diverse there's no way BMC could provide very many reports that had actual value to everyone. I've always advised my customers to take that route when evaluating them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 29, 2009 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Canned reports for ITSM 7 ** You might take a look at BMC Analytics for BSM. That gives you a set of canned reports on top of Business Objects. The canned reports there are also a bit lame, but then you have the ability to modify them and create new ones using Business Objects, which is something that you can't really do with the Crystal reports that just come with ITSM. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Legters Sent: Thursday, January 29, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Canned reports for ITSM 7 ** So, after 10 years of using this product, management here is finally encouraging Managers to get more detailed stats from AR System. I've just been using Excel spreadsheets with the ODBC connector to get stats, but this seems a little challenging for someone who's just a casual user, so I've been digging into the canned reports that come with ITSM 7 to see which I should recommend for which purposes. Is it just me, or are these a little lame? For example, the few that even have numbers in them, don't have totals, so people would have to count the entries to come up with a total. I could go on, but let me just ask: Are many of you using these reports; have you modified the canned ones to make them more useful, or have you just created your own? Thanks, Ron Legters Tools Administrator Production and Quality Control Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Canned reports for ITSM 7
I just wanted to add that it IS possible to modify the canned reports for ITSM
if you have the Crystal client, you can change the design of the report or add
new ones.
It is also possible to create new reports with the Report interface. Yes, it
is clunky and you don't get much more than a report definition in the standard
report output format - but it does allow the generation of those reports
directly from a piece of workflow.
--- On Thu, 1/29/09, William Rentfrow wrentf...@stratacominc.com wrote:
From: William Rentfrow wrentf...@stratacominc.com
Subject: Re: Canned reports for ITSM 7
To: arslist@ARSLIST.ORG
Date: Thursday, January 29, 2009, 4:28 PM
**
I've always regarded the canned reports as suggested starting points for
reporting. Every organization's reporting need and metrics are so diverse
there's no way BMC could provide very many reports that had actual value to
everyone.
I've always advised my customers to take that route when evaluating them.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
701-306-6157 C
715-592-5185 O
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, January 29, 2009 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Canned reports for ITSM 7
**
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You might take a look at BMC Analytics for BSM. That gives you a set of canned
reports on top of Business Objects. The canned reports there are also a bit
lame, but then you have the ability to modify them and create new ones using
Business Objects, which is something that you can’t really do with the Crystal
reports that just come with ITSM.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ron Legters
Sent: Thursday, January 29, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Canned reports for ITSM 7
**
So, after 10 years of using this product, management here is finally
encouraging Managers to get more detailed stats from AR System. I’ve just been
using Excel spreadsheets with the ODBC connector to get stats, but this seems a
little challenging for someone who’s just a casual user, so I’ve been digging
into the canned reports that come with ITSM 7 to see which I should recommend
for which purposes.
Is it just me, or are these a little lame?
For example, the few that even have numbers in them, don’t have totals, so
people would have to count the entries to come up with a total. I could go on,
but let me just ask: Are many of you using these reports; have you modified the
canned ones to make them more useful, or have you just created your own?
Thanks,
Ron Legters
Tools Administrator
Production and Quality Control
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
www.univarusa.com
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NOTICE: This email message is for the sole use of the intended recipient(s) and
may contain confidential and privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the intended
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Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the
Answers Are html___
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Re: How to Re Install SLM
What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't remember the specifics 2.) Before you re-install go to /var/tmp and delete any/all logs (or rename/move) from the previous install If it still won't re-install contact BMC support. We had to roll back to our pre-SLM database several times when we were trying to install. Strangely we only ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 3:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: HELP:SLM Application error
Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's help. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan Sent: Thursday, January 29, 2009 10:24 AM To: arslist@ARSLIST.ORG Subject: HELP:SLM Application error ** ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. The application is not licensed : Remedy Service Level Management (ARERR 9858). We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue A form is removed from the SLM Application ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Error when consuming a webservice from Remedy: ERROR: URI not found ns5.xsd
I am having trouble loading the WSDL provided by Voyence in Remedy filter. I can load it fine in SoapUI and run operations. I get the following error when I try to load the wsdl in filter's If Action tab. ERROR: URI not found ns5.xsd Additional Details: C:\Program Files\AR System\Admin\ns5.xsd (The system cannot find the file specified) com.bmc.arsys.ws.util.ARWSException: URI not found ns5.xsd at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:213) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:232) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:231) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:278) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.parseXMLSchema(XMLSchemaParser.java:295) at com.bmc.arsys.ws.wsdl.XMLSchemaParser.init(XMLSchemaParser.java:121) at com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:179) at com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:121) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:407) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:213) -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 7.5 Installers - tales of woe
Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still doesn't work - Java Virtual Machine Launcher - Could not find the main class. Program will exit. Installing ARS on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: HELP:SLM Application error
I'm pretty sure you can reinstall it if you remove all of its entries from the SHARE:ApplicationProperties form and rename the file folder on the server. I think I have even done that at some point while testing SLM and ITSM together - would have been in 2007 so I don't remember exactly. With no entry for the application in the form, the installer should run. It overwrote all existing objects, as I recall. Your mileage may vary, so get a good db backup snapshot first. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, January 29, 2009 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: HELP:SLM Application error ** Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's help. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan Sent: Thursday, January 29, 2009 10:24 AM To: arslist@ARSLIST.ORG Subject: HELP:SLM Application error ** ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. The application is not licensed : Remedy Service Level Management (ARERR 9858). We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue A form is removed from the SLM Application ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Installers - tales of woe
I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, January 29, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still doesn't work - Java Virtual Machine Launcher - Could not find the main class. Program will exit. Installing ARS on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
Thanks for the info, that worked like a champ. Now I have another strange anomaly happening, as a part of my form, I have a button that takes me to a different tab. I.e.. Using AL's turns tabs on and off. As a part of this Active Link, it is also supposed to Change some Text Fields with the text that is in Character fields on the form. Everything seems to work fine on both views in the User tool, but on the web, it only works correctly on the Default Admin View. My Dialog view does not work in Midtier, but like I said, works fine in the User Tool. Anyone have any ideas? Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Wednesday, January 28, 2009 11:41 PM To: arslist@ARSLIST.ORG Subject: Re: Opening a record through a Mid-Tier URL Sorry the url got cropped. use a url like this: http://midtier.providence.org/arsys/servlet/ViewFormServlet? form=IS+Surveyview=Dialogserver=arsprod username=SurveyEntrypwd=survey F536870923=301 F536870924 = tester On Jan 28, 11:36 pm, patchsk vamsi...@gmail.com wrote: You can do something like this. Create two temp fields( Here for ex: Name: field1 id = 536870924, Name: field2 id = 536870923 ) And use a url like below http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+S... And have a open window active link on window load, RunIF: $CLIENT-TYPE$ = 9 AND 'field1' = tester AND 'field2' != $NULL $ OpenWindow : Form Name: your survery form Display Type: Detail Only Window Type: Display where $field2$ = 'RequestID' __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Installers - tales of woe
Hi JT The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java - certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards. Dave David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Thursday, January 29, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installers - tales of woe I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, January 29, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still
Re: Developer Studio 7.5
Hi, There was a bug in the Developer Studio that prevented the opening of the Permissions Editor dialog. The defect # is SW00317917. This has since been fixed and ported to the 7.5 patch code base. Please contact support with the above defect number to get the status update. The reason why it did not bring up the permission editor dialog is that there may be a group or groups on your Group form where there is no data (NULL) for the Group Category field (Field ID 120). If you can find those groups and fix the value, the dialog will start showing up. Thanks Suresh Mohan Developer Studio Team From: Rakshit Bhandary [mailto:rbhand...@gmail.com] Sent: Wednesday, January 28, 2009 2:43 AM Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Printing
Thanks. I believe that is what I will have to do. It's either that or tell them to just deal with it (-: Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, January 29, 2009 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Depending on what you need, I would create a report on ReportCreator and then add a button to your form to Print this report. Hopefully the Query on the report is easy like 'Ticket ID' = $Ticket Id$ (that they would only need to create a report of the record they are looking at). I use this all the time and I love it Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Thursday, January 29, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Printing A colleague put together something like that at a previous employers - crystal reports on a PC with some clever perl scripts that automated report generation and would mail it through to the requester. The issue of reporting has obviously never been a priority on the WUT. Regards Dave ps - Graham - if you're looking at the list today, that reports server you put together was a most excellent piece of coding! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 29 January 2009 15:57 To: arslist@ARSLIST.ORG Subject: Re: Printing I really hate to hear that. Our guys have to print a copy of the ticket for procedural reasons, but maybe I can find a way around it by generating a report then printing it. I wonder what the problem is and why they have never corrected it. Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Printing This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is
Resolved: Q: Whitepapers
Thanks! I knew there was a special link and handshake... :o) //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 29, 2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Q: Whitepapers Once you get to the page, my trick-of-the-trade is to use ctrl-F in Firefox to quickly find a keyword. In this case, you could search for servlet to find both documents, or Tomcat to find the comparison. I also keep the following link in my browser favorites, as it's the parent page for the supported versions of AR System: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 29, 2009 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Whitepapers Go to the product documentation page for BMC Remedy AR System Server 7.0.01. The statement of direction can be found under the Product Change Notice section ((Statement of Direction) Change in BMC Remedy AR System Servlet Engine), and the whitepaper can be found in the White Paper section (BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines). Hope that helps. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, January 29, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Q: Whitepapers I've been searching the BMC web site and I'm having trouble finding all of the whitepapers. Specifically, I'm looking for the one that came out when v7 was released and there was a statement of direction and a whitepaper showing performance comparisons between ServletExec and Tomcat. What's the magic hand-signal to get you into the right place? //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Installers - tales of woe
I *just* finished an install exactly like you (vmware win2003, sql 2005, IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. Installed everything except FTS and SNMP. I registered with portmapper but left both following port numbers blank. Are you doing this over RDP? There was a note in the install guide to disable temp dir flushing, etc using tscc.msc to avoid install problems. I thought boy I am glad I saw that, I wonder what would have happened... :-) Brien On Thu, Jan 29, 2009 at 3:39 PM, David Sanders david.sand...@westoverconsulting.co.uk wrote: ** Hi JT The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java – certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards… Dave David Sanders Remedy Solution Architect *Enterprise** Service Suite @ Work* == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *J.T. Shyman *Sent:* Thursday, January 29, 2009 10:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.5 Installers - tales of woe I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not…it *_should*_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *David Sanders *Sent:* Thursday, January 29, 2009 4:57 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step – re-run the installer and select the other Server components that I want – Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step – install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there… but. User Tool – if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the
Re: ARS 7.5 Installers - tales of woe
Same here, we installed all of the bells and whistles in a Window 2003 VM with SQL 2005 Java 1.6 and Tomcat that come bundled with it. Using RDP to install we were prompted to disable the temp dir flush and tscc.msc settings and reboot before it would continue. I was actually pretty impress with the install (ease, speed, etc). Also check out the uidemo that is on the BMCDN. There are some really nice new features (although some are web only). http://developer.bmc.com/communities/docs/DOC-5969 Jason On Thu, Jan 29, 2009 at 3:23 PM, Brien Dieterle brien.diete...@cgcmail.maricopa.edu wrote: ** I *just* finished an install exactly like you (vmware win2003, sql 2005, IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. Installed everything except FTS and SNMP. I registered with portmapper but left both following port numbers blank. Are you doing this over RDP? There was a note in the install guide to disable temp dir flushing, etc using tscc.msc to avoid install problems. I thought boy I am glad I saw that, I wonder what would have happened... :-) Brien On Thu, Jan 29, 2009 at 3:39 PM, David Sanders david.sand...@westoverconsulting.co.uk wrote: ** Hi JT The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java – certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards… Dave David Sanders Remedy Solution Architect *Enterprise** Service Suite @ Work* == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *J.T. Shyman *Sent:* Thursday, January 29, 2009 10:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.5 Installers - tales of woe I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not…it *_should*_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *David Sanders *Sent:* Thursday, January 29, 2009 4:57 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step – re-run the installer and select the other Server components that I want – Email, Mid-Tier, Web Services Plugin. The
