New fields added becomes Core fields
Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Save button is hiding
Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 4:29 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: New fields added becomes Core fields
Kali, check the field nextfieldid in arschema with the following sql statement. select name, nextfieldid from arschema In normal case the nextfieldid contains something like 5368709xx HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 1. September 2009 08:16 An: arslist@ARSLIST.ORG Betreff: New fields added becomes Core fields ** Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Nick, The issue is occuring only on thick client.It's working fine via mid-tier access. I have deleted the form cache (*.arf and *.arv files ) in the client directory.Still,the issue is occuring. Regards, Sachin Nick Lloyd wrote: Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 4:29 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558716.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Ahh the browser. I was trying with the user tool. Thanks anyway. When I have more time I will try again and let you know Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: 31 August 2009 22:41 To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Well...the scripts we are working on are specifically related to our home grown app, so wouldn't be of much help to anyone else. It launches the browser, logs in, selects a link from the AppList on the home page, goes through a series of about 15 screens to include filling in fields, pressing buttons, traversing table fields, etcthe hard part is just getting it done. I haven't found anything that it doesn't do yet...the end ideal will be to have mini scripts that fill in specific portions of the app with specific data, and build one giant script that just calls others...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, August 31, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** I must ask, how far have you got. I too started work on the same thing but had trouble getting some of the window ids for the fields etc. It would be good, and I would contribute to, if this was open source at the wiki From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: 31 August 2009 14:24 To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldnt find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. Weve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible
Incident Template - Assign To Current User
Created an Incident Template and selected Yes for Assign to Current User. However, nothing is happening when the user selects that template from an Incident. I was assuming that it would set the assignment values to the current users default group. I have tried several different users with different configurations but cannot get anything to happen. I traced the work flow for the Assign to Current User field from the Template form and was not unable to find anything that would set the assignment to the current user based on that field being set to Yes. Any thoughts? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Susan - We participated in an on-line demonstration. From what I could tell it was. You're right on track there -- turn on logs, it plays them back. It will even pull down the values of menu fields to assist in making your testing more dynamic. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Date: 08/31/2009 04:18 PM Subject: Re: Automated Test Tools for Remedy 7 Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Tony, You make it sound easy and quick. Is it? So if I have a function that I do on a Help Ticket, initially I just turn on the API logs while I'm doing that function and then I can load that API file for automated use? I just looked at the website and it looks pretty interesting. I've requested some pricing information before I get too excited about it. Thanks, Susan On Tue, Sep 16, 2008 at 12:36 PM, Tony Worthington tony.worthing...@kohls.com wrote: ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We?ve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How remedy generate the artask attachment file in email notification
thanks carey, i found a better solution to open a certain view from task 1- create new form like nte:notifier 2- push the notification to this form with the view name 3- create filter to sent otification on submit in the new form with attach artask 4- create active link on display the new form to open the original form with the required view thanks all for your help BR, Hany On Thu, Aug 27, 2009 at 4:32 PM, Carey Matthew Black black@gmail.comwrote: Hany, There is no way to do this with the artask attachment that I know of. But here are a few thoughts that my help. Option 1) However if the data record can identify which view it should be viewed in, then Active links _may be able to_ help the user and open the correct view for them when they display the record. Note: This approach may be trickier than you want to attempt as well. This can lead to things like extra windows or the idea of auto closing windows that may cause their own problems. Option 2) Depending on the differences between the two views... maybe you could implement them as one ARS view with active links to do hide/show actions to switch views? ( It may not be possible to do all of what your trying to do this way either.) Option 3) Don't use artask. Instead build an ARS form (that you use with the Mid-Tier) to get the user to the correct view by clicking on a web link in the email. ( You need a Mid-Tier and still some custom development, but this way it is a front door only approach vs Option 1 which is a more everywhere approach.) Good luck. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 26, 2009 at 5:31 AM, Hany Abd El_Fatahhany...@gmail.com wrote: ** Dears, i have a form with 2 views and when submitting a request i sent a notification mail with artask, the problem that when open the artask attachment in the mail it always open the default view is there a way to modify the generated artask file to open a certain view thanks, Hany ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist
Re: Email Notifications not populating filed information
We are using HTML templates. We have used Request ID field in these templates and I have verified on both the machines there is no difference in all the templates. Surprisingly it is not working for few Users on Test machine. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Does the user have a customized view? I can't recall if they are stored as arf or arv. All else fails, reinstall the WUT, to the most current patch level if not already. Ed -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 2:50 AM To: arslist@ARSLIST.ORG Subject: Re: Save button is hiding Nick, The issue is occuring only on thick client.It's working fine via mid-tier access. I have deleted the form cache (*.arf and *.arv files ) in the client directory.Still,the issue is occuring. Regards, Sachin Nick Lloyd wrote: Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 4:29 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558716.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New fields added becomes Core fields
Sounds like to me the NextID (arschema - table) value might have gotten wacked. Try creating a field and then set the field ID manually to something like 53687920 Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, September 01, 2009 2:16 AM To: arslist@ARSLIST.ORG Subject: New fields added becomes Core fields ** Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incident Template - Assign To Current User
Hi Frank,
I think something is messed up somewhere. I just tried using a template on
my vanilla installation. Set the current user just fine. See the below
active link log. It will show you what fired. Ultimately its active link
HPD:INC:ASGMyDFLTGrp_115_Setup
Hope this helps.
Ed
WFLG /* Tue Sep 01 2009 07:39:50 */
WFLG Workflow Trace Log -- ON
WFLG BMC Remedy User Version 7.1.00 (patch 007)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z2NI_QL_SelectTemplate (301793800)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:QL_SelectTemplate_100 (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Run Process
ACTL PERFORM-ACTION-ACTIVE-LINK 1 301968400
ACTL Current Window - Active Link -- 1
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z3Btn Select Template (301968400)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:SelectTemplate_100_TemplateDialog (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Char01 (100058) =
ACTL z1D Char05 (100083) =
ACTL z1D Integer02 (100114) = 0
ACTL z1D Char10 (100129) =
ACTL z1D Integer06 (100788) =
ACTL z1D Char20 (101135) =
ACTL z1D HPD Template ID (101453) =
ACTL z1D Assign To Current User (105663) =
ACTL z1D Template CI Relation Type (105707) =
ACTL z1D Incident CI Association Type (105714) =
ACTL z1D Automatically Associate Customer CI (105715) =
ACTL 1: Set Fields
ACTL z1D Selected Template ID (105938) =
ACTL 2: Open Dialog
ACTLServer: DCI-SERVER
ACTLSchema: HPD:TemplateSPGLookUp
ACTLView: Dialog View
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Window Open
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL On screen type - DIALOG
ACTL Checking SHR:SHR:JoinNoSubmit-W_001 (1)
ACTL - Failed qualification
ACTL Checking HPD:HTU:WindowOpen_040_DialogView (40)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D_ExternalQual (302196500) = ( 'Support Group ID 2' =
$z1D Support Group ID$) AND ('Status Template' = 1)
ACTL Checking HPD:HTU:WindowOpen_040_ManageView (40)
ACTL - Failed qualification
ACTL Checking HPD:HTU:SetDefaultSupportGroup_050_THTempSelection-Refresh
(50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL Viewing Templates for Support Group (105673) = Calbro
Operating Company/IT Support/Internal
ACTL z1D Support Group ID (100338) = SGP0004
ACTL 1: Set Characteristics
ACTL For field -- z2TH Template Selection (302033100)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Menu Choice
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL Linked to field - z2TH Template Selection (302033100)
ACTL On screen type - DIALOG
ACTL Checking HPD:HTU:TableTmp_110_Admin-Set (110)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:TableTmp_115_Admin-Set (115)
ACTL - Failed qualification
ACTL Checking HPD:HTU:TableTmp_120_!Admin (120)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Characteristics
ACTL For field -- z3Btn Delete (301883800)
ACTL Change field to disabled
ACTL 1: Set Characteristics
ACTL For field -- z3Btn Modify (301885800)
ACTL Change field to disabled
ACTL Checking HPD:HTU:TableTmp_120_Admin (120)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Stop active link processing - On Menu Choice
ACTL Refresh field
ACTL Checking HPD:HTU:CheckHelpDeskConfig_100_EnableNew (100)
ACTL - Failed qualification
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_100_Set (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_101_EnableNew (101)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Stop active link processing - On Window Open
ACTL /* Tue Sep 01 2009 07:39:57 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL Linked to field - z3Btn Select (301912800)
ACTL On screen type - DIALOG
ACTL Checking HPD:HTU:Select_010_NotEnabled-E (10)
ACTL - Failed qualification
ACTL Checking
JOB: Full-Time Snr Remedy Developer/Architect Role - Washington, DC
*** Please contact maha.sf...@gmail.com for more information *** Location: Washington, DC Term: Long-term/Permanent Rate: Generous Salary I am seeking clearable Senior Level BMC Remedy Developers and Architects a Washington DC metro area project. BMC Remedy Development experience is required. This is a full time position with a generous salary, and full benefits. We will also consider contractors. Qualified candidates must be based in the Washington DC metro area or be willing to travel/move at their own expense. If you are interested, please email your resume to maha.sf...@gmail.com We are seeking a mid/senior level Remedy Developer in support of our DOS client in Washington, DC. The qualified candidate will be responsible for: - Conducting site assessments and developing and executing upgrade implementation plans, including equipment procurement, change scheduling, and logistics. - Maintaining communications with the customer, end users, sub-contractors and vendors as appropriate to ensure appropriate designs. - Researching and gathering information for customer requirements. - Conceptualize, design, test and implement portions of business and technical information through appropriate software development life cycle methods. - Maintain security, integrity and business continuity controls and documents. - Recommend new tools or procedures as appropriate. - Assist information engineers when coding, testing, implementing and documenting projects. - Participate in solution implementations, upgrades, enhancements and conversions. - May assist and/or provide limited direction to lower level technical personnel. QUALIFICATIONS: - Bachelor's degree or equivalent combination of education and experience - Experience with programming languages, operating systems, hardware and software - Experience with how information technology interfaces with functional groups within an organization - Experience with government contracting - Strong analytical and problem solving skills - Ability to present ideas in user-friendly language - 5+ years of hands-on Remedy development experience, Help Desk, Change Request and Service Ordering modules *** Please contact maha.sf...@gmail.com for more information *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Sachin, Have you checked the version and patch on the machine. I have seen entire forms blank when the user was using an earlier patch. Easy thing to overlook. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 2:29 AM To: arslist@ARSLIST.ORG Subject: Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Disappearing reports...
I have groups of users who are all of a sudden losing access to Incident Management reports. I have changed permissions (I have even given admin rights with no luck), deleted and recreated accounts, etc... and available reports is zero for several users. Permissions for the reports is set to Public. I am losing access for entire support groups at a time. BMC couldn't give me a solution after a month and a half. Any ideas? Using AR System Remedy 7.1 on Windows Server 2003 using Oracle 10 db. No Crystal reporting in place, just using plain AR System reports. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 Email: rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: Sr. Remedy Consultant - Permanent Position with Kforce
Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance (Minimum) Duration: Permanent Position with Kforce Minimum Requirements: * 8+ Years Experience with Remedy * 2 Years Experience with 7.x ITSM Suite * Experience Migrating to 7.x Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. From: Kitchen, Joshua Sent: Wednesday, August 26, 2009 4:14 PM To: 'arslist@arslist.org' Cc: Kitchen, Joshua Subject: Job: RAC - Sr Consultant - 3 Yr Contract - MD Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance Duration: 3 Year Contract with Kforce Responsibilities: RAC Certified 10+ Years Experience with Remedy 2 Years Experience with 7.x ITSM Suite Experience Migrating to 7.x Experienced with Atrium CMDB Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Thanks Tony. It almost sounds too good to be true! I'll have to take a closer look. We just incorporated a 'test' server and would like our off-shore QA team (with little Remedy experience) to do testing. This would make it alot easier. Has anyone else used Scapatest? Thanks, Susan On Tue, Sep 1, 2009 at 2:49 AM, Tony Worthington tony.worthing...@kohls.com wrote: ** Susan - We participated in an on-line demonstration. From what I could tell it was. You're right on track there -- turn on logs, it plays them back. It will even pull down the values of menu fields to assist in making your testing more dynamic. *Tony Worthington** |* *Sr. Technical Analyst |** Kohl’s Department Stores * N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Date: 08/31/2009 04:18 PM Subject: Re: Automated Test Tools for Remedy 7 Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Hi Tony, You make it sound easy and quick. Is it? So if I have a function that I do on a Help Ticket, initially I just turn on the API logs while I'm doing that function and then I can load that API file for automated use? I just looked at the website and it looks pretty interesting. I've requested some pricing information before I get too excited about it. Thanks, Susan On Tue, Sep 16, 2008 at 12:36 PM, Tony Worthington * tony.worthing...@kohls.com* tony.worthing...@kohls.com wrote: ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. * **http://www.scapatech.com/* http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores* **tony.worthing...@kohls.com* tony.worthing...@kohls.com 262-703-5911 *Savant, don...@dts **donald.sav...@dts.ca.gov*donald.sav...@dts.ca.gov ** Sent by: Action Request System discussion list(ARSList) * arsl...@arslist.org* arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to* **arsl...@arslist.org* arslist@ARSLIST.ORG To *arsl...@arslist.org* arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We’ve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: *www.rmsportal.com* http://www.rmsportal.com/ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: *www.rmsportal.com* http://www.rmsportal.com/ARSlist: Where the Answers Are html___ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Sr Remedy Developers - Washington DC Metro Area (Tysons Corner, VA)
ARS Listers, InfoPro Incorporated is searching for a Senior Remedy Developer with experience migrating a client for Remedy v6.3 to Remedy v7.5. The role is a full-time permanent salaried role with InfoPro Inc. The project is located in Tysons Corner, VA and requires candidates to be local and able to pass a background investigation and credit check. Please see below for more information. If interested, please reply to amaradi...@infopro.net Thanks. -Antonio Job Opening #551 Senior Remedy Developer == InfoPro Incorporated provides high quality information technology services. We are currently looking for a Senior Remedy Developer. The candidate selected for this position will directly support Customs and Border Protection’s (CBP) Border Enforcement Management Systems (BEMS) Program Office’s Remedy project The project involves analysis and process management support of the development of asset management solutions in Remedy using ITSM 6.0 applications and ARS 6.3. Work and deliverables include: • Provide ITIL expertise and assist in establishing Help Desk and Asset Management processes • Document and analyze user and functional requirements • Build test cases, document developer guides, training guides, quick reference guides, user guides, support guides etc., • Support any Remedy administration work and management work as required • Application development, implementation and maintenance (I.e., near term support of the Remedy Application, version 6.x or higher) • ITIL Guidelines and processes • Development, management and maintenance of functional and technical system requirements • Technical writing and documentation management • System and infrastructure architecture and design Skills Requirement: • 5+ Years of IT experience • Full Lifecycle development experience • Strong written and oral communication skills • Experience with Dimensions for software configuration management is a Plus • Knowledge of next release of Remedy ITSM is a plus • 2 years+ experience ITIL and process engineering • ITIL Certifications Educational Requirements: • Bachelor degree or equivalent Security Clearance Requirements: • Must be a US Citizen • Must be able to obtain a full CBP Background Investigation (BI) clearance Interested candidates, please send your resume to Antonio Maradiaga at: amaradi...@infopro.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Save button is hiding
Is it happening for ALL users on that machine or just one? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: Save button is hiding Nick, The issue is occuring only on thick client.It's working fine via mid-tier access. I have deleted the form cache (*.arf and *.arv files ) in the client directory.Still,the issue is occuring. Regards, Sachin Nick Lloyd wrote: Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of nsachin Sent: Tuesday, September 01, 2009 4:29 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Save button is hiding Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow logs,user preference.But nothing seems to solve this strange issue.:confused: Please help on this. Regards, Sachin -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558653.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Save-button-is-hiding-tp3558653p3558716.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
That is a HUGE defect, did they say when they expect to have a patch out for it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan _ _ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text -
ARInside Anouncement
All, The ARInside team is working diligently to bring forth the first open source release. We have implemented several new features and are bringing the API from 7.0.1 to 7.5 and trying to support all of the new features of all releases between. If you use the tool and it doesn't have a feature you want, go out and request an enhancement, if it has a problem that you want fixed, go out and log an enhancement. We should be opening up a beta cycle here pretty quick, so hurry if you want some new features. www.arinside.org LJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Job: Sr. Remedy Consultant - Permanent Position with Kforce
Hey Josh, It's been awhile since we last spoke. I may be interested in this position. I would like to discuss the project in more detail when you get a chance. I do currently have an active secret clearance and have been working Did for the last two years or so. I look forward to speaking with you. MCD Maria C. Delagarza Principal Consultant eluridesigns.com 817.629.1543 Sent from my Verizon Wireless BlackBerry -Original Message- From: Kitchen, Joshua jkitc...@kforce.com Date: Tue, 1 Sep 2009 09:27:38 To: arslist@ARSLIST.ORG Subject: Job: Sr. Remedy Consultant - Permanent Position with Kforce Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance (Minimum) Duration: Permanent Position with Kforce Minimum Requirements: * 8+ Years Experience with Remedy * 2 Years Experience with 7.x ITSM Suite * Experience Migrating to 7.x Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. From: Kitchen, Joshua Sent: Wednesday, August 26, 2009 4:14 PM To: 'arslist@arslist.org' Cc: Kitchen, Joshua Subject: Job: RAC - Sr Consultant - 3 Yr Contract - MD Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance Duration: 3 Year Contract with Kforce Responsibilities: RAC Certified 10+ Years Experience with Remedy 2 Years Experience with 7.x ITSM Suite Experience Migrating to 7.x Experienced with Atrium CMDB Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Creating multiple work info entries when creating an incident
Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
how old is this? ars 7.1? On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing lj.longw...@gmail.com wrote: That is a HUGE defect, did they say when they expect to have a patch out for it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan _ _ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.netatwww.arslist.orgplatinumsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are- Hide
Re: Decimal Field
Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Will there ever be a cost of 0.00? If not, then couldn't you trap that and assume that the user put in the $, and tell them that they are bad, and to rekey the entry? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Tuesday, September 01, 2009 10:16 To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
I've never tried with a Decimal Field, but couldn't you do a REPLACE in a filter Set Fields to remove the $ Set Fields action REPLACE( $Decimal Field$, $, ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Tuesday, September 01, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Server list...
Where can I find the valid server list for the midtier servers? We have an app server and a web server setup and I'm getting an error that says it can't find the server name in a valid server list on the midtier. Where can I find that list? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server list...
The mid-tier configuration page: /arsys/shared/config/config.jsp The mid-tier deployment directory: /path/to/midtier/WEB-INF/classes/config.properties Axton Grams On Tue, Sep 1, 2009 at 11:08 AM, copits.rich...@bwc.state.oh.us wrote: ** Where can I find the “valid server list” for the midtier servers? We have an app server and a web server setup and I’m getting an error that says it can’t find the server name in a “valid server list” on the midtier. Where can I find that list? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server list...
http:// http://midtierserver/arsys/shared/config/config.jsp midtierserver/arsys/shared/config/config.jsp log in and go to the 'AR Server Settings' link, that's the list of servers that are configured for that midtier server. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, September 01, 2009 10:08 AM To: arslist@ARSLIST.ORG Subject: Server list... ** Where can I find the valid server list for the midtier servers? We have an app server and a web server setup and I'm getting an error that says it can't find the server name in a valid server list on the midtier. Where can I find that list? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a work log form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 3:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text -
Re: Decimal Field
Most times there is no $ in the field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, September 01, 2009 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field I've never tried with a Decimal Field, but couldn't you do a REPLACE in a filter Set Fields to remove the $ Set Fields action REPLACE( $Decimal Field$, $, ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Tuesday, September 01, 2009 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
The server name problem....
A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field -- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserv er=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierser ver=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 What should be --- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserv er=SD09RMDV01eid=NTS0655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red letters ..server=SD09RMDV01.devtest.bwc.state.oh.useid=NTS . What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Job: Sr. Remedy Consultant - Permanent Position with Kforce
My apologies list. My blackberry and I are still getting acquainted ;) MCD Sent from my Verizon Wireless BlackBerry -Original Message- From: Kitchen, Joshua jkitc...@kforce.com Date: Tue, 1 Sep 2009 09:27:38 To: arslist@ARSLIST.ORG Subject: Job: Sr. Remedy Consultant - Permanent Position with Kforce Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance (Minimum) Duration: Permanent Position with Kforce Minimum Requirements: * 8+ Years Experience with Remedy * 2 Years Experience with 7.x ITSM Suite * Experience Migrating to 7.x Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. From: Kitchen, Joshua Sent: Wednesday, August 26, 2009 4:14 PM To: 'arslist@arslist.org' Cc: Kitchen, Joshua Subject: Job: RAC - Sr Consultant - 3 Yr Contract - MD Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance Duration: 3 Year Contract with Kforce Responsibilities: RAC Certified 10+ Years Experience with Remedy 2 Years Experience with 7.x ITSM Suite Experience Migrating to 7.x Experienced with Atrium CMDB Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The server name problem....
This issue was just recently discussed on the list. Basically, you either need to configure your mid tier to use the fully qualified domain name of your server, or you need to create a filter on the AR System Email Messages form that looks for URLs and replaces the full name with just the short server name. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, September 01, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: The server name problem ** A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field -- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 What should be --- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=SD09RMDV01eid=NTS0655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red letters ..server=SD09RMDV01.devtest.bwc.state.oh.useid=NTS. What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The server name problem....
Check a thread that I replied to last week regarding pulling the FQDN out of notifications :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, September 01, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: The server name problem ** A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought.. The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field -- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver= SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 server=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 What should be --- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver= SD09RMDV01eid=NTS0655 server=SD09RMDV01eid=NTS0655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red lettersserver=SD09RMDV01.devtest.bwc.state.oh.useid=NTS. What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL.. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The server name problem....
Thanks to all!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, September 01, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: The server name problem ** Check a thread that I replied to last week regarding pulling the FQDN out of notifications :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, September 01, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: The server name problem ** A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field -- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserv er=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierser ver=SD09RMDV01.devtest.bwc.state.oh.useid=NTS0655 What should be --- http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserv er=SD09RMDV01eid=NTS0655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red letters ..server=SD09RMDV01.devtest.bwc.state.oh.useid=NTS . What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Menu Access
Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) mailto:vbalaku...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
MVP: Joe Desouza BMC: Doug Mueller //SIGNED// Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
Craig, They don't go to the list, they go directly to Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, September 01, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open MVP: Joe Desouza BMC: Doug Mueller //SIGNED// Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
Solely based on what I have seen in the list...it affects 7.5 Patch 1 and 2...one could derive from that that it also affects unpatched initial release... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, September 01, 2009 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** how old is this? ars 7.1? On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing lj.longw...@gmail.com wrote: That is a HUGE defect, did they say when they expect to have a patch out for it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan _ _ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://atwww.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ ___--_- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net
Re: Menu Access
Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) mailto:vbalaku...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu Access
I'm not familiar with anything that will enable it, but you can of course create a button to do the delete, and write workflow that will loop over the 'results list' field to modify selected rows and do pushes _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan Sent: Tuesday, September 01, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Menu Access ** Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) _ From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) mailto:vbalaku...@columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
I agree with the technique. Actually - I have not used the work log for years. Just wondering -- why do people use it vs the other strategy? -John On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote: Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a work log form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 3:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist:
South Florida RUGs?
Do we have a Remedy User Group down here in South Florida? I can't find info anywhere on an active one. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 Email: rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu Access
Take a look at the Form Action reserved fields section of the Form and Application Objects document (pages 317/318). You can add these fields to your form via the Admin tool. With your form open, select Form Form Action Fields (its the bottom item on the menu), then select the fields you want to control. Once they are on your form, you can use Active Link Change Fields to enable/disable them as desired. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Balakumar, Viswanathan vbalaku...@columnit.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/01/2009 10:51 AM | --| | | Subject: | | --| |Re: Menu Access | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: South Florida RUGs?
At one time there was one in Miami or Miami Beach, but I have not seen any thing on that group in years. Howard On Tue, Sep 1, 2009 at 2:24 PM, Robert Fults rfu...@fiu.edu wrote: ** Do we have a Remedy User Group down here in South Florida? I can’t find info anywhere on an active one. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 Email: rfu...@fiu.edu http://uts.fiu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Use rrrchive to sync but not delete?
Hello, Has anyone used rrrchive to synchronize one ARS database with another, but not delete records on the target database? I want to use SYNCTOTARGET to get updated records, but I don't want to delete any records on the target database. I am trying to come up with a way to migrate a full ITSM production install and data to another database (needed to fix install errors.) I want to use SYNCTOTARGET so I can do most of my migration off-line and then do a catch-up migration at the end of the day with only a small outage. Any advice is appreciated. Regards, Chuck Baldi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren On Tue, Sep 1, 2009 at 2:15 PM, John Sundberg john.sundb...@kineticdata.com wrote: I agree with the technique. Actually - I have not used the work log for years. Just wondering -- why do people use it vs the other strategy? -John On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote: Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a work log form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 3:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan
Re: Menu Access
Hmmmlearn a new trick every dayand this works even if they are disabled as menu items in the view? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 01, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Access Take a look at the Form Action reserved fields section of the Form and Application Objects document (pages 317/318). You can add these fields to your form via the Admin tool. With your form open, select Form Form Action Fields (its the bottom item on the menu), then select the fields you want to control. Once they are on your form, you can use Active Link Change Fields to enable/disable them as desired. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --- ---| |Balakumar, Viswanathan vbalaku...@columnit.com | --- ---| | | To:| | --- ---| |arslist@ARSLIST.ORG | --- ---| | | Date: | | --- ---| |09/01/2009 10:51 AM | --- ---| | | Subject: | | --- ---| |Re: Menu Access | --- ---| | | Sent by: | | --- ---| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --- ---| ** Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
2009/9/1 Warren Baltimore warrenbaltim...@gmail.com: Oh, and the bugthat is incredibly bad! How do you miss that one? Warren Agree on that!!! (no vacation for the core developers this week :) -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
Patrick, I am on 7.1 patch 5 (on AIX, Oracle 10). In some simple testing (In all tests, the diary field has previous values): Case 1 - In the user tool, put a space in a diary field and save. Result: Diary field contents retained. Case 2 - Use a filter push action to push a space to a diary field on another record Result: Diary field contents retained. Case 3 - Use a filter push action to push a field that has a null value to a diary field on another record Result: Diary field contents retained. Sounds like this is just a 7.5 issue. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |patrick zandi remedy...@gmail.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/01/2009 07:56 AM | --| | | Subject: | | --| |Re: Diary Field Issue - Attention - Remedy Product Defect. | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** how old is this? ars 7.1? On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing lj.longw...@gmail.com wrote: That is a HUGE defect, did they say when they expect to have a patch out for it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick
Re: Menu Access
Its been a while since I had to do it, but as I recall, that's the way it worked. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |LJ Longwing lj.longw...@gmail.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/01/2009 11:58 AM | --| | | Subject: | | --| |Re: Menu Access | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| Hmmmlearn a new trick every dayand this works even if they are disabled as menu items in the view? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, September 01, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Access Take a look at the Form Action reserved fields section of the Form and Application Objects document (pages 317/318). You can add these fields to your form via the Admin tool. With your form open, select Form Form Action Fields (its the bottom item on the menu), then select the fields you want to control. Once they are on your form, you can use Active Link Change Fields to enable/disable them as desired. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --- ---| |Balakumar, Viswanathan vbalaku...@columnit.com | --- ---| | | To:| | --- ---| |arslist@ARSLIST.ORG | --- ---| | | Date: | | --- ---| |09/01/2009 10:51 AM | --- ---| | | Subject: | | --- ---| |Re: Menu Access | --- ---| | | Sent by: |
Group Names
Hi Alli have a very basic question in ITSM.group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company-Org-Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies.for example Company1-Org-Finance and Company2-Org-Finance.We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Names
A little more information might be helpful - it's unclear whether you're talking about group names in the Group form or in CTM:Supoprt Group. The OOB behavior when you create a support group in ITSM is that the system will create a corresponding permission group in the system Group form. The system generates a new ID for each new permission group created and names the group the same as the ID. So, you may create a Support Group named Company-Org-Group Name, but the system will generate a permission group named something like 10008 with that as the ID. There is no problem having different groups with the same name so long as you keep in mind that a group is fully qualified not just by the name, but by the company, org and name together (or by Support Group ID which is always unique). If you want to use support groups names independent of the company they belong too, then you will want to ensure they are unique, probably by establishing naming convention that includes information in the name that will help make it unique and identify what company or organization it belongs to. When sending notifications to a group from within a Notify action, the group ID must be used. Is that answering any of your questions? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Tuesday, September 01, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Group Names ** Hi All i have a very basic question in ITSM. group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company-Org-Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies. for example Company1-Org-Finance and Company2-Org-Finance. We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Group Names
Shafqat, I would think using the Group Name is a better way to keep it straight but I have no idea how Remedy would act when sending out a notification when two groups have the same name. Now you can use the GID in your filter. I got this email one day. Then I looked at the ticket, I saw that some had place a 1 in the required 'email-address' field. On create, the email went to the Administrator group members. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Tuesday, September 01, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Group Names ** Hi All i have a very basic question in ITSM. group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company-Org-Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies. for example Company1-Org-Finance and Company2-Org-Finance. We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
.NET Patch
Hi All - I am being asked the harm of applying a .NET patch to my application server. http://support.microsoft.com/KB/942027 We are using SQL 2005 and the SQL client uses .NET. Does anyone know of any issues this patch has with ARS? Thanks ARS 7.1 p 6 ITSM 7.0.3 p 9 SQL 2005 Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
Warren, I, like John, stopped using Diary fields long ago. As far as reporting goes, yes, a join or a sub-report is what it takes to bring that in, but I don't think that's a big deal, because. (wait for it.) at least you can then view it in a readable format! Have you seen a Diary field in a report? J Honestly, though, we don't pull those particular records into much more than the 'print ticket' reports, as there's no need. As to how it was missed. good question, and I think that one more use case has just been defined for the QA team. (note to self: test not only NULL values, but a single space, too! . Honestly, I can see how it was missed.. The real question is, how long will it take to get a fix out?) Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, September 01, 2009 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG Sessions Available
With such an overwhelming response to the request for submissions to the WWRUG Conference, it took a bit longer to accomodate all of the submissions we received. As such we have have added four additional sessions to the originally secheduled 24 for a total 28 sessions of relevant topics (that's a good thing). In addition we have already prepopulated three of the Birds of a Feather(BOF) sessions with some valuable topics as well and invite you to sign up for (meaning You, the User suggest, attend and self-facilitate) any additional BOF sessions as you see fit during the Conference. In an unprecedented effort to provide visibility into the data and process surrounding this event, we have provided links to the initial abstracts as submitted. The board will be working with the presenters to further develop and refine the resulting presentations which may include (but not limited to) updating the topic(s) and enhancing the abstracts to both make it more complete and descriptive we we work with You to present an exemplary conference upon which to build. If you were waiting to see what was in store for the sessions before registering, it is now available online and to help you, here are the URL's Tuesday: http://www.wwrug.org/wwrug/sessions/schedule02.html Wednesday: http://www.wwrug.org/wwrug/sessions/schedule03.html Thursday: http://www.wwrug.org/wwrug/sessions/schedule04.html Register: http://www.wwrug.org/wwrug/register.html Hotel: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=1406279 Here's Doug Mueller's take: http://www.wwrug.org/wwrug/testimonials.html It's going to be Great, we can't wait, don't be late...Participate! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu Access
Thad, I almost thought its the perfect solution that i was looking for, but unfortunately Delete is not one of the Form Action there. (It has Modify\Modify All etc) Also the manual says its used in Web Applications\Mid-tier. I think, I end up creating a custom button and custom workflow to do this operation. Anyway that's for the Inputs. Thanks, Viswanathan Balakumar (VB) Remedy Consultant Column Technologies Cell:678-447-5325 Email:vbalaku...@columnit.com mailto:vbalaku...@columnit.com From: Action Request System discussion list(ARSList) on behalf of Thad K Esser Sent: Tue 9/1/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Access Take a look at the Form Action reserved fields section of the Form and Application Objects document (pages 317/318). You can add these fields to your form via the Admin tool. With your form open, select Form Form Action Fields (its the bottom item on the menu), then select the fields you want to control. Once they are on your form, you can use Active Link Change Fields to enable/disable them as desired. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Balakumar, Viswanathan vbalaku...@columnit.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/01/2009 10:51 AM | --| | | Subject: | | --| |Re: Menu Access | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. *
Error 303 on Set Field Filter action
Hello Listers, I'm trying to set a form fields from another form dynamically selected. A filter is attached to the form to be set with two actions: - the first action populates a field on the form with the form name to selected from ( e.g: Set Field $ztmpfield$ = BMC.CORE:BMC_ComputerSystem) - the second action set the Runtime Form Value to $ztmpfield$ and populates the form by Ids When I triggered the filter I received Error 303 : Form does not exist on server. When I hard core the form name (Data Source= SERVER; Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly. Is this some kind of bug or am I doing something wrong? Remedy System: Remedy 7.5 patch 2 on Windows 2003 Ent. MS SQL 2005 Tomcat 5.2 midtier BMC Remedy Developer Studio Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
Actually - I would consider the fuzzing technique for testing. Cause -- all testing a would do is catch the space problem. Fuzzing would try tons of things you would never think of. (tabs / Null \0 / etc.) http://en.wikipedia.org/wiki/Fuzz_testing Also - I would make the claim that - reporting is easier when the comments are in a related table. (most (maybe all) reporting tools know how to use related tables -- NONE of the reporting tools I know of know how to parse a Remedy diary field) Reporting -- it would be easier to produce a report of high touch tickets by reporting on all tickets where comment.count 10 -- or something like that - if the comments were in a separate table. My guess as to why the diary field exists (and still exists) - is two reasons. 1) Original Remedy did not have push fields (or tables like we now know them) -- and so the diary field solved the problem. 2) Diary fields == more licenses -- updating a simple status would update the worklog - forcing a modify of the record - hence license used -- aka $$$. -John On Sep 1, 2009, at 2:45 PM, Matt Reinfeldt wrote: ** Warren, I, like John, stopped using Diary fields long ago. As far as reporting goes, yes, a join or a sub-report is what it takes to bring that in, but I don’t think that’s a big deal, because… (wait for it…) at least you can then view it in a readable format! Have you seen a Diary field in a report? J Honestly, though, we don’t pull those particular records into much more than the ‘print ticket’ reports, as there’s no need. As to how it was “missed”… good question, and I think that one more use case has just been defined for the QA team. (note to self: test not only NULL values, but a single space, too! … Honestly, I can see how it was missed…. The real question is, how long will it take to get a fix out?) Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Warren Baltimore Sent: Tuesday, September 01, 2009 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG Sessions Available
What a great schedule ! Now I have to figure out how I can clone myself ... oh wait ... if I'm making a clone I should try for an upgrade ... maybe one of Doug Mueller, then I'd really get alot done! Susan On Tue, Sep 1, 2009 at 5:06 PM, bullcreek.com bauti...@bullcreek.comwrote: With such an overwhelming response to the request for submissions to the WWRUG Conference, it took a bit longer to accomodate all of the submissions we received. As such we have have added four additional sessions to the originally secheduled 24 for a total 28 sessions of relevant topics (that's a good thing). In addition we have already prepopulated three of the Birds of a Feather(BOF) sessions with some valuable topics as well and invite you to sign up for (meaning You, the User suggest, attend and self-facilitate) any additional BOF sessions as you see fit during the Conference. In an unprecedented effort to provide visibility into the data and process surrounding this event, we have provided links to the initial abstracts as submitted. The board will be working with the presenters to further develop and refine the resulting presentations which may include (but not limited to) updating the topic(s) and enhancing the abstracts to both make it more complete and descriptive we we work with You to present an exemplary conference upon which to build. If you were waiting to see what was in store for the sessions before registering, it is now available online and to help you, here are the URL's Tuesday: http://www.wwrug.org/wwrug/sessions/schedule02.html Wednesday: http://www.wwrug.org/wwrug/sessions/schedule03.html Thursday: http://www.wwrug.org/wwrug/sessions/schedule04.html Register: http://www.wwrug.org/wwrug/register.html Hotel: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_neweventID=1406279 Here's Doug Mueller's take: http://www.wwrug.org/wwrug/testimonials.html It's going to be Great, we can't wait, don't be late...Participate! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating multiple work info entries when creating an incident
If you set Incident Management application preferences Reopen in Current for After New Save, the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you're doing with the Incident, you can then close it and move on. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: arslist@ARSLIST.ORG Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating multiple work info entries when creating an incident
Thanks, I should have been more specific. I'm creating the incident with workflow (using iwave integrator) and need to be able to create a second work info entry during the creation. From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Date: 09/01/2009 05:04 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** If you set Incident Management application preferences ?Reopen in Current? for ?After New Save?, the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you?re doing with the Incident, you can then close it and move on. Lyle From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: arslist@ARSLIST.ORG Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating multiple work info entries when creating an incident
You'll have to do it in multiple steps. If you're doing it via the HPD:IncidentInterface_Create form, first create the Incident and capture the Incident Number. You can probably also include your first Work Info entry when you create the Incident. You then need to update the Incident using the IncidentInterface form for the additional work info entries. Alternatively, once you've created the Incident, you may be able to simply push the additional entries directly to the HPD:WorkLog form. That's probably easier than trying to add them using the IncidentInterface form. Does that help any? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Creating multiple work info entries when creating an incident ** Thanks, I should have been more specific. I'm creating the incident with workflow (using iwave integrator) and need to be able to create a second work info entry during the creation. From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Date: 09/01/2009 05:04 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** If you set Incident Management application preferences Reopen in Current for After New Save, the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you're doing with the Incident, you can then close it and move on. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: arslist@ARSLIST.ORG Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating multiple work info entries when creating an incident
Didn't think about pushing straight to the worklog form. Good idea! Thanks! From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Date: 09/01/2009 05:15 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** You?ll have to do it in multiple steps. If you?re doing it via the HPD:IncidentInterface_Create form, first create the Incident and capture the Incident Number. You can probably also include your first Work Info entry when you create the Incident. You then need to update the Incident using the IncidentInterface form for the additional work info entries. Alternatively, once you?ve created the Incident, you may be able to simply push the additional entries directly to the HPD:WorkLog form. That?s probably easier than trying to add them using the IncidentInterface form. Does that help any? Lyle From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Creating multiple work info entries when creating an incident ** Thanks, I should have been more specific. I'm creating the incident with workflow (using iwave integrator) and need to be able to create a second work info entry during the creation. From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Date: 09/01/2009 05:04 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** If you set Incident Management application preferences ?Reopen in Current? for ?After New Save?, the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you?re doing with the Incident, you can then close it and move on. Lyle From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: arslist@ARSLIST.ORG Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Login id change....
Hi, I want to make sure I'm understanding you correctly. Does your tool look for all character fields (or fields that can contain text) and search for the old login name and replace it with the new login name within the entire text? If that's the case, that sounds quite scary to me. I can image that it would be relatively easy to replace text unintentionally because someone's username happens to match something else. For example, if someone change their login from Smith to Jones (perhaps they got married), that would mean that all references to Smith in, say, Incident descriptions, summaries, etc., would need to be changed. In fact, it could be quite incorrect to change them. You would end up changing things like Mary Smith called to report... to Mary Jones called to report Am I getting that right? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, August 27, 2009 2:11 AM To: arslist@ARSLIST.ORG Subject: Re: Login id change Hi, RRR|LoginConv works on all fields, not only 2 and 4. Any exact match will be converted. It will also convert Status-History and Diary-fields as well as any exact occurrence enclosed in single or double quotes. If you must convert a lot of user names, RRR|LoginConv will do this in one pass based on a configuration file. Best Regards - Misi, RRR AB, http://rrr.se I use a stored procedure in the DB that looks in arschema for forms of type 'regular'and loop through those forms doing update statements where c2 or c4 = smith, set appropriately to SMITH _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Wednesday, August 26, 2009 12:29 PM To: arslist@ARSLIST.ORG Subject: Login id change ** We have a user who had a login ID in AD of (For example.) Smith . When they logged into Remedy 7.5 and were validated by LDAP they would do various transactions/events using the Smith username. Now the AD username has been changed to SMITH so they have to use this to login to Remedy. Is there any way of renaming the Smith records in the database to the new username of SMITH? Any guidance or suggestions are welcome and appreciated. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error 303 on Set Field Filter action
Are you using the Advanced option in your Set Fields? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: Tuesday, September 01, 2009 4:15 PM To: arslist@ARSLIST.ORG Subject: Error 303 on Set Field Filter action Hello Listers, I'm trying to set a form fields from another form dynamically selected. A filter is attached to the form to be set with two actions: - the first action populates a field on the form with the form name to selected from ( e.g: Set Field $ztmpfield$ = BMC.CORE:BMC_ComputerSystem) - the second action set the Runtime Form Value to $ztmpfield$ and populates the form by Ids When I triggered the filter I received Error 303 : Form does not exist on server. When I hard core the form name (Data Source= SERVER; Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly. Is this some kind of bug or am I doing something wrong? Remedy System: Remedy 7.5 patch 2 on Windows 2003 Ent. MS SQL 2005 Tomcat 5.2 midtier BMC Remedy Developer Studio Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New fields added becomes Core fields
Hi, The nextfieldid for that form is set to 23 (don't know how it happened). Is it safe to just manually set it to a certain id? How do i know what number is safe? Thanks! Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, 1 September 2009 2:49 PM To: arslist@ARSLIST.ORG Subject: AW: New fields added becomes Core fields ** Kali, check the field nextfieldid in arschema with the following sql statement. select name, nextfieldid from arschema In normal case the nextfieldid contains something like 5368709xx HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 1. September 2009 08:16 An: arslist@ARSLIST.ORG Betreff: New fields added becomes Core fields ** Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New fields added becomes Core fields
Yep it did. For some reason it got set to 23. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Tuesday, 1 September 2009 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: New fields added becomes Core fields ** Sounds like to me the NextID (arschema - table) value might have gotten wacked. Try creating a field and then set the field ID manually to something like 53687920 Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, September 01, 2009 2:16 AM To: arslist@ARSLIST.ORG Subject: New fields added becomes Core fields ** Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Jack Hobbs is out of the office.
I will be out of the office starting 02/09/2009 and will not return until 10/09/2009. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Aggregate Industries. Aggregate Industries Limited, Registered in England Number 5655952. Registered Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Resend:Groups
Hi Alli have a very basic question in ITSM.group notifications, do they use the group id or the group name? we have an issue where one of my colleagues wants to put the group names the same as group id for example if the group id is 1234 he has named the groups 1234 as well, although the Long Group Name is set properly for example Company-Org-Group Name. This is the name that shows up in the Assigned Group field. The other problem is that he has named two groups the same for different companies.for example Company1-Org-Finance and Company2-Org-Finance.We are not using Multi-tenancy at the moment and it does not matter if people from one company can see incidents raised by the second company. My question is: what is the accepted wisdom for naming groups in ITSM ( we are using v7.1) and will this group naming scheme work for notifications. Many thanks Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Incident Template - Assign To Current User
Just realized that the template selection code I was looking at was
added to the incident form which explains why the assigne to user code
wsa not working.
Thank you
On Tue, Sep 1, 2009 at 2:45 PM, DCI Remedydci.rem...@gmail.com wrote:
Hi Frank,
I think something is messed up somewhere. I just tried using a template on
my vanilla installation. Set the current user just fine. See the below
active link log. It will show you what fired. Ultimately its active link
HPD:INC:ASGMyDFLTGrp_115_Setup
Hope this helps.
Ed
WFLG /* Tue Sep 01 2009 07:39:50 */
WFLG Workflow Trace Log -- ON
WFLG BMC Remedy User Version 7.1.00 (patch 007)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z2NI_QL_SelectTemplate (301793800)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:QL_SelectTemplate_100 (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Run Process
ACTL PERFORM-ACTION-ACTIVE-LINK 1 301968400
ACTL Current Window - Active Link -- 1
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Control
ACTL For Schema - HPD:Help Desk
ACTL Linked to field - z3Btn Select Template (301968400)
ACTL On screen type - CREATE
ACTL Checking HPD:INC:SelectTemplate_100_TemplateDialog (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Char01 (100058) =
ACTL z1D Char05 (100083) =
ACTL z1D Integer02 (100114) = 0
ACTL z1D Char10 (100129) =
ACTL z1D Integer06 (100788) =
ACTL z1D Char20 (101135) =
ACTL z1D HPD Template ID (101453) =
ACTL z1D Assign To Current User (105663) =
ACTL z1D Template CI Relation Type (105707) =
ACTL z1D Incident CI Association Type (105714) =
ACTL z1D Automatically Associate Customer CI (105715) =
ACTL 1: Set Fields
ACTL z1D Selected Template ID (105938) =
ACTL 2: Open Dialog
ACTL Server: DCI-SERVER
ACTL Schema: HPD:TemplateSPGLookUp
ACTL View: Dialog View
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Start active link processing -- Operation - On Window Open
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL On screen type - DIALOG
ACTL Checking SHR:SHR:JoinNoSubmit-W_001 (1)
ACTL - Failed qualification
ACTL Checking HPD:HTU:WindowOpen_040_DialogView (40)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D_ExternalQual (302196500) = ( 'Support Group ID 2' =
$z1D Support Group ID$) AND ('Status Template' = 1)
ACTL Checking HPD:HTU:WindowOpen_040_ManageView (40)
ACTL - Failed qualification
ACTL Checking HPD:HTU:SetDefaultSupportGroup_050_THTempSelection-Refresh
(50)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL Viewing Templates for Support Group (105673) = Calbro
Operating Company/IT Support/Internal
ACTL z1D Support Group ID (100338) = SGP0004
ACTL 1: Set Characteristics
ACTL For field -- z2TH Template Selection (302033100)
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Start active link processing -- Operation - On Menu Choice
ACTL For Schema - HPD:TemplateSPGLookUp
ACTL Linked to field - z2TH Template Selection (302033100)
ACTL On screen type - DIALOG
ACTL Checking HPD:HTU:TableTmp_110_Admin-Set (110)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:TableTmp_115_Admin-Set (115)
ACTL - Failed qualification
ACTL Checking HPD:HTU:TableTmp_120_!Admin (120)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Characteristics
ACTL For field -- z3Btn Delete (301883800)
ACTL Change field to disabled
ACTL 1: Set Characteristics
ACTL For field -- z3Btn Modify (301885800)
ACTL Change field to disabled
ACTL Checking HPD:HTU:TableTmp_120_Admin (120)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL --1-- Stop active link processing - On Menu Choice
ACTL Refresh field
ACTL Checking HPD:HTU:CheckHelpDeskConfig_100_EnableNew (100)
ACTL - Failed qualification
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_100_Set (100)
ACTL - Passed qualification -- perform if actions
ACTL 0: Set Fields
ACTL z1D Action (100076) =
ACTL Checking HPD:HTU:CheckSupportGroupAdmin_101_EnableNew (101)
ACTL - Failed qualification
ACTL /* Tue Sep 01 2009 07:39:55 */
ACTL Stop active link processing - On Window Open
