Re: Incident Create WS - Date/Time fields missing

[Kali Obsum]

Ah..never mind..figured it out. You need to modify the xml field type
first before opening the window where you can choose the fields.

 

Regards,

Kali 

 

From: Kali Obsum 
Sent: Thursday, December 27, 2012 2:18 PM
To: 'arslist@ARSLIST.ORG'
Subject: Incident Create WS - Date/Time fields missing

 

Hi,

 

I'm trying to create a web service whose main form is
HPD:IncidentInterface_Create. However, when choosing Input fields for
the web service, the "Date/Time" fields are not available to be selected
even though they are existing on the form. Does anybody know why this is
or is there a workaround in order to add those fields in the web
service?

 

Thanks!

 

Regards,

Kali 

 


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Incident Create WS - Date/Time fields missing

[Kali Obsum]

Hi,

 

I'm trying to create a web service whose main form is
HPD:IncidentInterface_Create. However, when choosing Input fields for
the web service, the "Date/Time" fields are not available to be selected
even though they are existing on the form. Does anybody know why this is
or is there a workaround in order to add those fields in the web
service?

 

Thanks!

 

Regards,

Kali 

 


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Re: Incident Create/Update WS - how to attach more than 1 Work Info entry

[Kali Obsum]

I see, thanks. But if I use the Update WS (HPD_IncidentInterface_WS),
then would I be able to send multiple work info entries in 1 request? Or
do I still need to send them via separate calls?

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, December 17, 2012 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Create/Update WS - how to attach more than 1 Work
Info entry

 

** 

Hi,

no this is not possible, you would need to use the HPD:IncidentInterface
form for additional entries, or create a WS directly from the
HPD:WorkLog form.

 

 

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

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Incident Create/Update WS - how to attach more than 1 Work Info entry

[Kali Obsum]

Hi,

 

Using the OOB WS 7.6.03 (HPD_IncidentInteface_Create_WS), is it possible
to attach more than 1 Work Info entry in a single Incident Create
request?  In SoapUI, there's a comment indicating "1 or more
repetitions" but when I include another set of Work Info fields and send
a request, I get an error ("Unexpected element encountered in the input
XML doc").

 

Has anyone been able to try this successfully? (or even for an Update
request)

 

Thanks!

 

Regards,

Kali 

 


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Re: Escape Character - Remedy Data Import Tool

[Kali Obsum]

I see...thanks Rod!

 

Regards,

Kali

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Thursday, November 01, 2012 10:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape Character - Remedy Data Import Tool

 

** Hi Kali,

 

That does appear to be an issue with the import tool. I guess one thing
you could do is convert the lowercase n to upper. I'm assuming you are
on Windows and the file path is therefore not case sensitive.

 

Rod

On 31 October 2012 14:26, Kali Obsum  wrote:

** 

Hi Rod,

 

Yep, we already tried that. It still converted \n to newline and
retained one \.

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Wednesday, October 31, 2012 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape Character - Remedy Data Import Tool

 

** 

Hi Kali,

 

have you tried replacing each "\" with 2? eg "\\"

 

Rod

On 31 October 2012 12:53, Kali Obsum  wrote:

** 

Hi,

 

We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
converted into a new line?

 

Regards,

Kali 

 

NOTICE 

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this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Re: Escape Character - Remedy Data Import Tool

[Kali Obsum]

Hi Rod,

 

Yep, we already tried that. It still converted \n to newline and
retained one \.

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Wednesday, October 31, 2012 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape Character - Remedy Data Import Tool

 

** 

Hi Kali,

 

have you tried replacing each "\" with 2? eg "\\"

 

Rod

On 31 October 2012 12:53, Kali Obsum  wrote:

** 

Hi,

 

We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
converted into a new line?

 

Regards,

Kali 

 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Escape Character - Remedy Data Import Tool

[Kali Obsum]

Hi,

 

We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
converted into a new line?

 

Regards,

Kali 

 


NOTICE 
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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
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AIE Job - stuck at "waiting for next chunk"

[Kali Obsum]

Hi,

 

We have an AIE Exchange Job (Type: from AR Form to flatfile) that was
running before, then suddenly stopped running. We already turned on the
Debug logs for that job but it doesn't give any errors. Instead, after
the job starts, it seems to be stuck at "Waiting for next chunk" stage
and no new logs are written after that. Then the job just stays on in
"Running" status and never finishes, but it's not doing anything.

 

Any ideas what may cause the job to stop at "Waiting for next chunk"
status?

 

Thanks!

 

Regards,

Kali

 


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Re: How to check Remedy Logins that are using Web Service

[Kali Obsum]

.general
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service

Fred,

Well, the code that the engineer looked up for me indicated 8.

Now, maybe they looked up something wrong and it is 34.

EITHER WAY, it is different for Web Services and interactive mid-tier 
traffic.

I did think it was odd to be 8 since 8 was originally the client-type of an 
earlier incarnation of the web support (the "waserver" for the old timers on 
the list).

So, it may be 8, it may be 34.  The key is that now that you know there is a 
difference, you can look for it and key off of whichever value it turns out 
to be...

Sorry about giving the wrong number if it is indeed 34 instead of 8.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, August 13, 2012 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service

You can find the complete list of BMC defined client types for your version 
in the ar.h file (search for AR_CLIENT_TYPE ) in the API directory include 
folder.

I hate to disagree with "Mr. Doug", but I thought it was client type 34

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, August 13, 2012 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service

Interesting.  I thought that because WS calls came through the Mid-Tier 
server that it would also come in as 9good to know.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Monday, August 13, 2012 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to check Remedy Logins that are using Web Service

**

Kali,

The CLIENT_TYPE will tell you where calls are coming from (if it is used).

And, for web services, it is used.

Client type 8 is the client type value for Web Services.  Client type 9
would be from the mid-tier.  And, there
are many other client types for other components of the system.

The client-type can be tested for in any server side workflow using the
keyword  $CLIENT_TYPE$.  You can test
for the web service client type.

The client type is listed on the starting line of an API call in the API log
if you want to look in the log to see it.

It should be translated to words if the server has a mapping for it or if
not, the index is listed.  But, you should
be able to tell which client type each API comes from.  Any that say 0 mean
that the program interacting with
the server has not specified who they are - which means either a BMC program
that did not set it or a custom
program.


I hope this helps you find the traffic you are looking for.

Doug Mueller


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, August 13, 2012 1:55 AM
To: arslist@ARSLIST.ORG
Subject: How to check Remedy Logins that are using Web Service

**

Hi,

Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins are creating tickets via WS or accessing any Remedy WS?

Regards,
Kali

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How to check Remedy Logins that are using Web Service

[Kali Obsum]

Hi,

 

Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins are creating tickets via WS or accessing any Remedy WS?

 

Regards,

Kali 

 


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How to change Service Target Colors - Remedy 7.6.03

[Kali Obsum]

Hi,

 

Currently, the default color in the Results List (if you search for
Incidents with SLAs in the Incident form) is red,green,yellow,black. Is
there a way to configure/change those colors?

 

Regards,

Kali 

 


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Re: Changing From field of Remedy Email notification

[Kali Obsum]

Yes, we're using ITSM.

 

Regards,

Kali 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Thursday, May 10, 2012 10:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing From field of Remedy Email notification

 

** 

Kali,

 

The From and Reply-To addresses can be set in Developer Studio in the
filter(s) that send the notices.  You could create copies of the
filter(s) with the different addresses for different conditions, while
retaining the original but disabling it.  If you're using ITSM or
another prepackaged app I don't have any specific knowledge of that,
though.

 

David Durling

University of Georgia

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Thursday, May 10, 2012 6:28 AM
To: arslist@ARSLIST.ORG
Subject: Changing From field of Remedy Email notification

 

** 

Hi,

 

In the Email Mailbox Configuration form, you can define the From email
add and display name that Remedy outgoing email messages will use.

 

However, we currently have a requirement to have Email notifications
tickets which satisfy a certain criteria to reflect that it came from a
certain email address. Is there a place where this could be configured?
Can we have the same notification event (Incident Creation) but
different notification settings based on the ticket details?

 

Regards,

Kali 

 

NOTICE 

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immediately by return email and delete the document. We do not guarantee
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for any changes made to them by any other person.

 

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Changing From field of Remedy Email notification

[Kali Obsum]

Hi,

 

In the Email Mailbox Configuration form, you can define the From email
add and display name that Remedy outgoing email messages will use.

 

However, we currently have a requirement to have Email notifications
tickets which satisfy a certain criteria to reflect that it came from a
certain email address. Is there a place where this could be configured?
Can we have the same notification event (Incident Creation) but
different notification settings based on the ticket details?

 

Regards,

Kali 

 


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Time Criteria in Exclude When in Service Targets - not working properly

[Kali Obsum]

Hi,

 

Has anyone tried using a time criteria in the Exclude When parameter of
Service Targets?

We've created Service Targets wherein the Exclude When is defined as: 

'Status' = "Pending" AND '' > $\TIMESTAMP$

 

It works initially wherein when it satisfies the condition, the Service
Target is put on hold. However, if you don't modify anything in the
ticket and you go past the value of the date/time field, it doesn't put
the Service Target back to In Progress. You have to modify something in
the ticket first and save it before it would start counting again.

 

Has anyone been able to make this work?

 

Regards,

Kali 

 


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Escalation that's supposed to run once ran multiple times

[Kali Obsum]

Hi,

 

We built a custom escalation set to run last Saturday at 12PM. One of
the things this escalation does is to create a record in a custom form.
However, upon checking today, we discovered that 5 records were created:

 

Create Dates:

Mar 30 (Fri) - 10:09 PM

Mar 30 (Fri) - 10:37 PM

Mar 31 (Sat) - 6:24 AM

Mar 31 (Sat) - 7:52 AM

Mar 31 (Sat) - 5:42 PM

 

So it looks like the escalation ran 5 times over the weekend. Does
anybody have any idea an how this could happen? Could there be a bug in
the Remedy escalations?

 

Regards,

Kali 

 


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Re: Bulk Relate with Unavailability - ITSM 7.6.03

[Kali Obsum]

Thanks patchsk. So for item #2, if you have 100 assets, you create 100 
unavailability records?

 

Regards,

Kali Obsum

GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766 Ayala 
Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | * ) kali.ob...@macquarie.com 

Shift Pattern: MNL Business Hours
Upcoming Leave or Training: None

For urgent requests, please call ITG Service Desk (x54321) or email the team at 
itgserviced...@macquarie.com <mailto:itgserviced...@macquarie.com> 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Tuesday, March 27, 2012 2:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bulk Relate with Unavailability - ITSM 7.6.03

 

** We had to do the same thing in our organization.

1.You could bulk relate multiple CI to change ticket out of the box. In the CI 
search window search for a CI name pattern and multiple select and click 
relate.   It will relate all of them to change tkt.

2. Then we have an escalation which will create the unavailability records on 
Schedule Start date of the Change tkt.

It does some validation like if the change is approved or not. If it is 
approved then it will create unavailability records once the Schedule Start 
Date passes.

3. To extend this process, we also have integration with monitoring tools, so 
upon unavailability records creation on remedy will issue commands to turn off 
monitoring for the CIs..

4.Once the Schedule End date passes remedy will again issue commands to start 
monitoring for those CIs.

 

There are a few checks and balances you many need to do for the process but 
general idea is as described as above.

On Monday, March 26, 2012 3:31:10 AM UTC-5, Kali Obsum wrote:

** 

Hi,

 

Since it is not possible to select multiple assets and Relate them With 
Unavailability in one go, has anybody implemented any work around for this? Our 
process entails that for some changes, we need to bulk relate hundreds of 
assets (e.g. patching). Raised this with BMC and they asked us for an RFE.

 

Regards,

Kali

 

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or attached files and are not responsible for any changes made to them by any 
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Bulk Relate with Unavailability - ITSM 7.6.03

[Kali Obsum]

Hi,

 

Since it is not possible to select multiple assets and Relate them With
Unavailability in one go, has anybody implemented any work around for
this? Our process entails that for some changes, we need to bulk relate
hundreds of assets (e.g. patching). Raised this with BMC and they asked
us for an RFE.

 

Regards,

Kali

 


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Re: Plugin Error (8760) when accessing Server Information Form

[Kali Obsum]

Thanks Axton. Unfortunately, that parameter is not in our ar.conf file.

Regards,
Kali 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, February 28, 2012 12:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Error (8760) when accessing Server Information Form

I ran into this recently if I have the 'Plugin-Disable-Remote: T'
option in the ar.conf file.

Axton Grams

On Mon, Feb 27, 2012 at 4:45 AM, Kali Obsum 
wrote:
> **
>
> Hi,
>
>
>
> Has anyone experienced this error when accessing Server Information
form?
>
> ARERR [8760] Cannot establish a network connection to the AR System
Plug-In
> server :  (5121) : RPC: Miscellaneous tli error - System
error
> (Connection refused)
>
>
>
> Our system has been working for over a year already and around
mid-Jan, it
> started giving this error, and we don't think we changed anything in
the
> configuration so we're not sure what triggered this. We've already
tried
> restarting the Remedy services several times but it doesn't resolve
the
> error.
>
>
>
> Regards,
>
> Kali
>
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are
not the
> intended recipient, you must not disclose or use the information in
this
> email in any way. If you received it in error, please tell us
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> return email and delete the document. We do not guarantee the
integrity of
> any e-mails or attached files and are not responsible for any changes
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> to them by any other person.
>
>
>
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Plugin Error (8760) when accessing Server Information Form

[Kali Obsum]

Hi,

 

Has anyone experienced this error when accessing Server Information
form?

ARERR [8760] Cannot establish a network connection to the AR System
Plug-In server :  (5121) : RPC: Miscellaneous tli error -
System error (Connection refused)

 

Our system has been working for over a year already and around mid-Jan,
it started giving this error, and we don't think we changed anything in
the configuration so we're not sure what triggered this. We've already
tried restarting the Remedy services several times but it doesn't
resolve the error.

 

Regards,

Kali 

 


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Re: Passwords in URLs

[Kali Obsum]

Hi Thad,
 
How about the script error itself? Have you managed to find out how to
eliminate it?
 
Regards,
Kali 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Saturday, 24 September 2011 4:59 AM
To: arslist@ARSLIST.ORG
Subject: Passwords in URLs


** 

Hi,

I'm pretty sure there's no resolution to this, but I wanted to ask the
list anyway.  A user (using the user tool) recently noticed that his
password is displayed in clear text on an error message (see the red box
on the attached screenshot).  He happened to be building a PDT for SRM
at the time, but I've seen similar errors on other data visualization
fields.  We don't see enough of these errors for me to have ever fully
chased it down, although now that its been brought up to the security
team, it is probably going to become a priority.  They say it will show
up as clear text in the web logs as well.

Does anyone have any suggestions on how to eliminate the issue, or
explain it away?

ARS 7.1 on AIX with Oracle 10g remote
Midtier 7.5 p6
ITSM 7.0.3 p9
SRM 2.2 p4

Thanks,
Thad
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: User Tool Script Error

[Kali Obsum]

So the script error is due to a missing Flash installation?
 
Regards,
Kali Obsum
GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | 5  +63 927 225 6009 | * 
kali.ob...@macquarie.com 
Shift Pattern: MNL Business Hours
Upcoming Leave or Training: Training: Sept 6-7; Annual Leave: Sept 12-16
For urgent requests, please call ITG Service Desk (x54321) or email the
team at itgserviced...@macquarie.com
<mailto:itgserviced...@macquarie.com> 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, 22 September 2011 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error


** 

User tool uses flash, not just browser. WUT needs java and flash.

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
<http://www.jcp.com/> 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Wednesday, September 21, 2011 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error

 

Hi,

 

We are using 7.6.03. This only happens on the User Tool and not when
using the Web tool.

 

Regards,

Kali Obsum

GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | 5  +63 927 225 6009 | * 

kali.ob...@macquarie.com 

Shift Pattern: MNL Business Hours
Upcoming Leave or Training: Training: Sept 6-7; Annual Leave: Sept 12-16
For urgent requests, please call ITG Service Desk (x54321) or email the
team at itgserviced...@macquarie.com
<mailto:itgserviced...@macquarie.com> 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Thursday, 22 September 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error

** 

Could it be related to the Flash player? Any idea if flash is used for
the visualization? I ask because the only thing else I see on Google is
related to Flash.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, September 21, 2011 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error

 

** 

I have just recently started receiving reports of this error from my
users. But only two users so far, I just sent an email to the primary
contact asking for exact UT version that she is running.

 

AR 7.6.04sp1

CMDB 7.6.04sp1

ITSM 7.6.02

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Tuesday, September 20, 2011 9:10 PM
To: arslist@ARSLIST.ORG
Subject: User Tool Script Error

 

** 

Hi,

 

Has anyone encountered the following script error when using the Remedy
7.6 User Tool?

 

 

 

Regards,

Kali

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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This email and any files transmitted with it are confidential and
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notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**
 
 
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<>

Re: User Tool Script Error

[Kali Obsum]

Hi,
 
We are using 7.6.03. This only happens on the User Tool and not when
using the Web tool.
 
Regards,
Kali Obsum
GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | 5  +63 927 225 6009 | * 
kali.ob...@macquarie.com 
Shift Pattern: MNL Business Hours
Upcoming Leave or Training: Training: Sept 6-7; Annual Leave: Sept 12-16
For urgent requests, please call ITG Service Desk (x54321) or email the
team at itgserviced...@macquarie.com
<mailto:itgserviced...@macquarie.com> 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Thursday, 22 September 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error


** 

Could it be related to the Flash player? Any idea if flash is used for
the visualization? I ask because the only thing else I see on Google is
related to Flash.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, September 21, 2011 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool Script Error

 

** 

I have just recently started receiving reports of this error from my
users. But only two users so far, I just sent an email to the primary
contact asking for exact UT version that she is running.

 

AR 7.6.04sp1

CMDB 7.6.04sp1

ITSM 7.6.02

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Tuesday, September 20, 2011 9:10 PM
To: arslist@ARSLIST.ORG
Subject: User Tool Script Error

 

** 

Hi,

 

Has anyone encountered the following script error when using the Remedy
7.6 User Tool?

 

 

 

Regards,

Kali

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


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<>

User Tool Script Error

[Kali Obsum]

Hi,
 
Has anyone encountered the following script error when using the Remedy
7.6 User Tool?
 
 
 
Regards,
Kali

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
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e-mails or attached files and are not responsible for any changes made to them 
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<>

Re: Disable/Hide X (exit) button when using mid-tier

[Kali Obsum]

Is there a way to prevent users from closing a window when using the web
tool? We tried putting an Error message upon Window Close event and it
works for User Tool but we're still not getting the desired behavior on
the web.
 
Regards,
Kali Obsum
GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | 5  +63 927 225 6009 | * 
kali.ob...@macquarie.com 
Shift Pattern: MNL Business Hours
Upcoming Leave or Training: None
For urgent requests, please call ITG Service Desk (x54321) or email the
team at itgserviced...@macquarie.com
<mailto:itgserviced...@macquarie.com> 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig
Sent: Friday, 26 August 2011 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable/Hide X (exit) button when using mid-tier


** 
If you are referring to the browser's x Button, there is no way to
remove it




Den 26/08/2011 kl. 09.32 skrev Kali Obsum :



** 
Hi,
 
When using a display-only/dialog form, there is an option "Show
Close Button". However, this only works in the User Tool. When accessing
through the web, the pop-up window still has an x button. Is there any
way to hide/disable the x button?
 
Thanks!
 
Regards,
Kali 

NOTICE 

The information contained in this email is confidential. If you
are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.

 

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Re: Disable/Hide X (exit) button when using mid-tier

[Kali Obsum]

I see..thanks!
 
Regards,
Kali Obsum
GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | 5  +63 927 225 6009 | * 
kali.ob...@macquarie.com 
Shift Pattern: MNL Business Hours
Upcoming Leave or Training: None
For urgent requests, please call ITG Service Desk (x54321) or email the
team at itgserviced...@macquarie.com
<mailto:itgserviced...@macquarie.com> 
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig
Sent: Friday, 26 August 2011 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable/Hide X (exit) button when using mid-tier


** 
If you are referring to the browser's x Button, there is no way to
remove it




Den 26/08/2011 kl. 09.32 skrev Kali Obsum :



** 
Hi,
 
When using a display-only/dialog form, there is an option "Show
Close Button". However, this only works in the User Tool. When accessing
through the web, the pop-up window still has an x button. Is there any
way to hide/disable the x button?
 
Thanks!
 
Regards,
Kali 

NOTICE 

The information contained in this email is confidential. If you
are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Disable/Hide X (exit) button when using mid-tier

[Kali Obsum]

Hi,
 
When using a display-only/dialog form, there is an option "Show Close
Button". However, this only works in the User Tool. When accessing
through the web, the pop-up window still has an x button. Is there any
way to hide/disable the x button?
 
Thanks!
 
Regards,
Kali 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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7.6.03 Mid-tier Tomcat error: SEVERE: Displayed fieldsCache: Elements cannot be written to disk store because the spool thread has died

[Kali Obsum]

Hi,
 
Has anyone encountered the error above in their tomcat instance?
 
We experienced this wherein the web was extremely slow in loading pages
and when we checked the catalina logs, it was showing the following
error:
SEVERE: Displayed fieldsCache: Elements cannot be written to disk store
because the spool thread has died
 
After restarting tomcat, the error disappeared and performance was
better. However, we'd like to know what may have caused it so that we
can prevent it in the future.
 
Thanks!
 
Regards,
Kali

NOTICE 
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Re: Creating bulk assets - Remedy 7.6.03

[Kali Obsum]

Hi All,
 
Is there any documentation on how to load assets through AIE? Is it in
the BMC docs/guides?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Tuesday, 28 June 2011 3:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating bulk assets - Remedy 7.6.03


** I was wondering the same... Perhaps AIE was too easy and just wasn't
challenging enough? 

JDHood


On Mon, Jun 27, 2011 at 1:25 PM, Francois Seegers
 wrote:


** 

Hi Kali,

 

Why not using the AIE?

 

Francois

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Monday, June 27, 2011 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating bulk assets - Remedy 7.6.03

 

** 

Hi,
 
You need to do one import per form type.
 
As for mandatory fields, first of all, manually create an entry
on the form, and see which ones it demands (not many), then you'll need
the data set id I mentioned below.
 
Thanks
 
-
Mike
 





Date: Mon, 27 Jun 2011 20:04:57 +0800
From: kali.ob...@macquarie.com
Subject: Re: Creating bulk assets - Remedy 7.6.03
To: arslist@ARSLIST.ORG

** 

Hi Mike,

 

Thanks! So I just need to import in 1 form? For example, if I
want to create a Computer System asset, I just need to import to the
AST:ComputerSystem form?

 

Also, how do I know which fields are mandatory and which ones
will be automatically generated? (e.g. Should I just leave the
Reconciliation ID and Instance Id fields blank?)

 

Regards,

Kali

 

 





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Monday, 27 June 2011 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating bulk assets - Remedy 7.6.03

** 

Hi Kali,
 
I've done quite a few of these. The best method I've found to
use is:
 
1) Create/Open the CSV and sanitise the data.
2) Open the ComputerSystem form in the user tool and work out
which column on the CSV you want to go in to which field on the CS form.
I then write the name of the field in a new row at the top of the sheet
and work my way across the sheet.
3) If your not sure on the field names - open Dev Studio and
cross check the field names with the actual name. I then write this in a
further row at the top of the sheet.
4) Once finished I delete the unused column names, and then map
in to the Data Import tool.
 
Once you've done it a few times, you can get quite proficient at
it !!

You'll also need to include some mandatory fields as well such
as status and data set ID.
 
Regards
 
-
Mike
 
 
 





Date: Mon, 27 Jun 2011 13:50:50 +0800
From: kali.ob...@macquarie.com
Subject: Creating bulk assets - Remedy 7.6.03
To: arslist@ARSLIST.ORG

** 

Hi,

 

Has anyone tried to create bulk assets (Computer System,
Database) using the Remedy 7 Data Import Tool. If yes, are there any
documents around that offers a guide on what should be the
values/columns used in the csv file and what forms should it be imported
to?

 

Thanks!

 

Regards,

Kali

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The information contained in this email is confidential. If you
are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.
 
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Blue Turtle Technologies (Pty) Limited | Reg. no.:
2003/002610/07 | Tel: +27 (0)11 206 5600
  | Fax: +27 (0)11 206 5606
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DISCLAIMER: This email and any files transmitted with it are
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Re: Creating bulk assets - Remedy 7.6.03

[Kali Obsum]

Hi Mike,
 
Thanks! So I just need to import in 1 form? For example, if I want to
create a Computer System asset, I just need to import to the
AST:ComputerSystem form?
 
Also, how do I know which fields are mandatory and which ones will be
automatically generated? (e.g. Should I just leave the Reconciliation ID
and Instance Id fields blank?)
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
Sent: Monday, 27 June 2011 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating bulk assets - Remedy 7.6.03


** 
Hi Kali,
 
I've done quite a few of these. The best method I've found to use is:
 
1) Create/Open the CSV and sanitise the data.
2) Open the ComputerSystem form in the user tool and work out which
column on the CSV you want to go in to which field on the CS form. I
then write the name of the field in a new row at the top of the sheet
and work my way across the sheet.
3) If your not sure on the field names - open Dev Studio and cross check
the field names with the actual name. I then write this in a further row
at the top of the sheet.
4) Once finished I delete the unused column names, and then map in to
the Data Import tool.
 
Once you've done it a few times, you can get quite proficient at it !!

You'll also need to include some mandatory fields as well such as status
and data set ID.
 
Regards
 
-
Mike
 
 
 



Date: Mon, 27 Jun 2011 13:50:50 +0800
From: kali.ob...@macquarie.com
Subject: Creating bulk assets - Remedy 7.6.03
To: arslist@ARSLIST.ORG

** 
Hi,
 
Has anyone tried to create bulk assets (Computer System, Database) using
the Remedy 7 Data Import Tool. If yes, are there any documents around
that offers a guide on what should be the values/columns used in the csv
file and what forms should it be imported to?
 
Thanks!
 
Regards,
Kali
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Creating bulk assets - Remedy 7.6.03

[Kali Obsum]

Hi,
 
Has anyone tried to create bulk assets (Computer System, Database) using
the Remedy 7 Data Import Tool. If yes, are there any documents around
that offers a guide on what should be the values/columns used in the csv
file and what forms should it be imported to?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Mid-tier Profiling (Remedy 7.6)

[Kali Obsum]

Hi,
 
We've enabled the Mid-tier Profiling Option in our Mid-tier and we've
restarted all our web servers. However, I couldn't see the Show Profile
and Clear Profile buttons in the Forms.
 
Does anyone know where to find it?'
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
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Re: Remedy 7.6 OOB Modify Web Service

[Kali Obsum]

When calling the HPD_Modify service, all the fields should be submitted
in the request or else the original values will be overwritten. There is
a field called Resolution Method which is not returned when we call a
get, but is required when we call the modify service. Because we don't
know the original value of this field, when the modify service is
called, the original value of this field will be lost/overwritten 
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sam Rx
Sent: Thursday, 18 November 2010 9:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6 OOB Modify Web Service


** 
Kali,
   This is a feature of SoapUI.. "?" indicates that its expecting
some value. If you don't specify any value it would update the values
with "?".
 
If you open the same wsdl in SoapSonar or other utility you would not
see "?"
 
Thanks,
Sam


 
On Thu, Nov 18, 2010 at 5:14 PM, Kali Obsum 
wrote:


** 
Yup, we're using SoapUI to test. We tried deleting the fields
that we don't want to update but it gives an error when you run it.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Thursday, 18 November 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6 OOB Modify Web Service


** 

Hi Kali

 

Are you sure?  That sounds unlikely.  

 

I don't have the application to look at, but let me guess.  Are
you using SoapUI or something similar to test the web service?  If so,
it generates a sample request for you and populates all the elements
with a "?".  You should replace these with your data, or delete them if
not needed.  These values are not generated by the published web
service.

 

HTH

 

David Sanders

Solution Architect

Enterprise Service Suite @ Work / e-ServiceSuite 

 

tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk

 

web  http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/> 

 

http://www.e-servicesuite.co.uk
<http://www.e-servicesuite.co.uk/> 

 



 <http://e-servicesuite.com/> 

ITIL - SaaS - On Premise

 





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 18, 2010 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6 OOB Modify Web Service

 

Hi,

 

We noticed that in the OOB Modify Web Services of ARS Server
7.6, if you don't specify a value, it defaults to "?", which then
modifies the field values in the form to "?" even if you don't want to
update that field. Is there a solution/workaround for this?

 

Regards,

Kali

 

NOTICE 

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are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.

 

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Re: Remedy 7.6 OOB Modify Web Service

[Kali Obsum]

Yup, we're using SoapUI to test. We tried deleting the fields that we
don't want to update but it gives an error when you run it.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Thursday, 18 November 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6 OOB Modify Web Service


** 

Hi Kali

 

Are you sure?  That sounds unlikely.  

 

I don't have the application to look at, but let me guess.  Are you
using SoapUI or something similar to test the web service?  If so, it
generates a sample request for you and populates all the elements with a
"?".  You should replace these with your data, or delete them if not
needed.  These values are not generated by the published web service.

 

HTH

 

David Sanders

Solution Architect

Enterprise Service Suite @ Work / e-ServiceSuite 

 

tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk

 

web  http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/> 

 

http://www.e-servicesuite.co.uk
<http://www.e-servicesuite.co.uk/> 

 



  <http://e-servicesuite.com/> 

ITIL - SaaS - On Premise

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 18, 2010 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6 OOB Modify Web Service

 

Hi,

 

We noticed that in the OOB Modify Web Services of ARS Server 7.6, if you
don't specify a value, it defaults to "?", which then modifies the field
values in the form to "?" even if you don't want to update that field.
Is there a solution/workaround for this?

 

Regards,

Kali

 

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Remedy 7.6 OOB Modify Web Service

[Kali Obsum]

Hi,
 
We noticed that in the OOB Modify Web Services of ARS Server 7.6, if you
don't specify a value, it defaults to "?", which then modifies the field
values in the form to "?" even if you don't want to update that field.
Is there a solution/workaround for this?
 
Regards,
Kali
 

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
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Remedy Password Encryption

[Kali Obsum]

Hi,
 
Does anyone know what type of encryption Remedy 7.6 uses for the
passwords? Thanks!
 
Regards,
Kali
 

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[REMEDY 6] Moving a DSO process in a Server Group

[Kali Obsum]

Hi All,
 
If we have 4 application servers in a server group, and we want to move
where the DSO process runs from Server 1 to Server 2, which servers do
we need to restart? 
1) Server 2 only?
2) Server 1 and 2?
3) All servers?
 
Thanks!
 
Regards,
Kali
 

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[REMEDY 6] License Issue Date is current date

[Kali Obsum]

Hi,
 
Has anyone encountered that when you check the licenses in a server, the
issue date is the current date (date today)? Is there a mechanism that
automatically adds licenses? Also, what effect/impact does it have on
the system?
 
e.g. When we checked yesterday, Issue Date is Sept 28. When we checked
today, Issue Date is Sept 29.
 
Regards,
Kali
 

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[REMEDY 6] ARDSERR 8747

[Kali Obsum]

Hi,
 
Anyone knows about this error: ARDSERR 8747
 
Regards,
Kali
 

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Re: Incident Ownership - ITSM 7.6

[Kali Obsum]

Yup, I captured the workflow and seems like there's something wrong with
this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the
Owner Login ID field. However, I cannot find any relevant information on
the BMC Support Site regarding this.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, 21 September 2010 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Ownership - ITSM 7.6


** Capture the workflow I think it is a known issue that you will need
to fix.




-Original Message-
From: Kali Obsum 
To: arslist 
Sent: Tue, Sep 21, 2010 2:31 am
Subject: Incident Ownership - ITSM 7.6


** 
Hi,
 
Has anybody encountered this error when assigning an individual as an
Owner of an Incident ticket? (Incident Owner Support Group details is
already filled out)
"This individual is currently unavailable for ownership"
 
Happens even if I try using other groups or other individuals.
 
Regards,
Kali
 
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Incident Ownership - ITSM 7.6

[Kali Obsum]

Hi,
 
Has anybody encountered this error when assigning an individual as an
Owner of an Incident ticket? (Incident Owner Support Group details is
already filled out)
"This individual is currently unavailable for ownership"
 
Happens even if I try using other groups or other individuals.
 
Regards,
Kali
 

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
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Re: Running OOB Reports on thin client - ARS Server 7.5

[Kali Obsum]

Hi David,
 
So just to confirm, if we have AR System 7.6.03, we will be able to run
OOB Reports of ITSM 7.6.00 without a problem?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, 2 September 2010 6:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Running OOB Reports on thin client - ARS Server 7.5


** 

Note that in AR System 7.6.03, a third report type of "web" becomes
available that enables display of graphical reports on the web client
without the need for BOXI/Crystal Reports.  The most popular reports in
ITSM 7.6.03 will be ported to this "web" format as well, so that the
bulk of ITSM OOB reports will not require BOXI/Crystal.

 

But in AR System 7.5.00 and earlier, then yes - you need BOXI/Crystal
Reports to display the ITSM 7.6.00 OOB reports on the web client because
they are Crystal reports.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Wednesday, September 01, 2010 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Running OOB Reports on thin client - ARS Server 7.5

 

** 

When trying to run the OOB reports from Remedy 7.5 (ITSM 7.6) using the
web interface (thin client), I get the following error:

"Error during processing : ARERR [9260] Report location is missing from
report settings configuration page. Please see your administrator."

 

However, when I checked the Midtier Guide, it says:

[...]

 

Our midtier Report settings is configured as No Report Engine, so that
means we should be able to run the OOB reports of Remedy?

 

Can someone confirm if either BusinessObjects Enterprise XI or Crystal
Reports Server XI needs to be installed in order to run the OOB reports
from Remedy using the thin client?

 

Thanks!

 

Regards,

Kali

 

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
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Running OOB Reports on thin client - ARS Server 7.5

[Kali Obsum]

When trying to run the OOB reports from Remedy 7.5 (ITSM 7.6) using the
web interface (thin client), I get the following error:
"Error during processing : ARERR [9260] Report location is missing from
report settings configuration page. Please see your administrator."
 
However, when I checked the Midtier Guide, it says:
 
 
Our midtier Report settings is configured as No Report Engine, so that
means we should be able to run the OOB reports of Remedy?
 
Can someone confirm if either BusinessObjects Enterprise XI or Crystal
Reports Server XI needs to be installed in order to run the OOB reports
from Remedy using the thin client?
 
Thanks!
 
Regards,
Kali
 

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<>

Re: How to make field values system-generated in Remedy 7.5

[Kali Obsum]

Hi Rod,

I see. We're actually thinking of turning an OOB field from a form to a
system-generated field. Seems like it's not possible then.

Thanks!

Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Thursday, 19 August 2010 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to make field values system-generated in Remedy 7.5

Hi Kali,

Are you talking about forms of type "View"? I recall creating system
field equivalents on view forms in the past but it does appear that dev
studio doesn't support that. For regular/join/display only forms you
would never have been able to create system fields in the past.

Rod

On 26 July 2010 10:27, Kali Obsum  wrote:
> **
> Hi,
>
> In Remedy 6.3, there is an option to make a field's Entry-mode to be 
> system-generated (RemedyAdmin->Database tab->Entry Mode: System)
>
> However, in Remedy 7.5, if you log in to Dev Studio, the only choices 
> for Entry Mode are Required and Optional. How/Where do we set a 
> field's value to be system-generated?
>
> Thanks!
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by return email and delete the document. We

> do not guarantee the integrity of any e-mails or attached files and 
> are not responsible for any changes made to them by any other person.
>
>
>
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Problem with Leading Space on Field values?

[Kali Obsum]

Hi All,
 
In Remedy 6.3, is there a problem in comparing values if the field value
has a leading space?
 
Scenario:
Value of Field1 is " testvalue"
Value of Field2 (from another form) is also " testvalue"
 
Filter:
Set field if:
$Field 1$ = 'Field2'
If no requests match: Set value to NULL
Field:
tmpfield = $Entry-id$
 
After the filter runs, value of tmpfield = NULL, meaning it didn't find
a request that matches the criteria. But if you do a manual search on
the form with the same criteria ($Field 1$ = 'Field2'), or even on the
DB level, it does return a record.
 
Regards,
Kali
 

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How to make field values system-generated in Remedy 7.5

[Kali Obsum]

Hi,
 
In Remedy 6.3, there is an option to make a field's Entry-mode to be
system-generated (RemedyAdmin->Database tab->Entry Mode: System)
 
However, in Remedy 7.5, if you log in to Dev Studio, the only choices
for Entry Mode are Required and Optional. How/Where do we set a field's
value to be system-generated?
 
Thanks!
 
Regards,
Kali
 

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Atrium Core 7.6 Web Services

[Kali Obsum]

Hi,
 
Has anyone used Atrium Core 7.6 Web Services? Does someone know the
difference between Atrium Core Web Services and the Web Services
installed together with ARS Server/Mid-tier?
What would we lose (functionality etc) if we don't install the Web
Services component of Atrium Core?
 
Thanks!
 
Regards,
Kali
 

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Re: Is it possible to store the attachment outside the Remedy DB (for Remedy 7.5)?

[Kali Obsum]

We are discussing how large we'll set the Attachment Size limit, and I
recommended 10MB. From what I've gathered, the issue with attachment
size is the amount of memory it uses when someone saves it in a ticket,
or opens it from the ticket, and of course the space it uses on the DB.
So if you have a lot of users opening or saving an attachment at the
same time, it might use up a lot of memory in the server. I mentioned
this to our Systems Integrator, and he posed that question to me.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Wednesday, 23 June 2010 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is it possible to store the attachment outside the Remedy
DB (for Remedy 7.5)?


** 
Given enough time and money, anything is possible.
 
But, there is no functionality within the Remedy server for doing so.  
 
You can cause any attachments to be saved elsewhere with workflow.  You
can cause links to that external file within Remedy and with workflow
retrieve and open that file.  You can cause the attachment in Remedy to
be deleted.
 
The question is why?  It's a lot of work - esp if you have ITSM (which
no longer stores attachments in Incidents but rather in WorkLogs).  
Duplication of attachments to a file system is a lot easier than
"instead of".
 
Cheers

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys _AT_ softwaretoolhouse.com
<mailto:ben.cher...@softwaretoolhouse.com> 
Web: www.softwaretoolhouse.com
<http://www.softwaretoolhouse.com/> 

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
<http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/
<http://www.softwaretoolhouse.com/>   




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: June 23, 2010 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Is it possible to store the attachment outside the Remedy DB
(for Remedy 7.5)?


** 
Hi,
 
Is it possible to store the attachment files (for example, in Incidents)
elsewhere instead of storing it in the DB that Remedy uses? For example,
in a file server or in a regular file system on another server?
 
Thanks!

NOTICE 

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Is it possible to store the attachment outside the Remedy DB (for Remedy 7.5)?

[Kali Obsum]

Hi,
 
Is it possible to store the attachment files (for example, in Incidents)
elsewhere instead of storing it in the DB that Remedy uses? For example,
in a file server or in a regular file system on another server?
 
Thanks!

NOTICE 
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Remedy 7.5 Installation Time

[Kali Obsum]

Hi,
 
Would anyone be able to share how long it took them to finish
installation (approx time) of the following:
 
ARS Server 7.5 installation
Atrium Core 7.6
ITSM 7.6 (with Sample Data)
SLM 7.6
 
Just wanted to compare if what we have is normal. Thanks!
 
Regards,
Kali
 

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Re: Non-emergency Change Approval Form - Remedy 6.3 - How to populate/modify in bulk

[Kali Obsum]

Yup, found this form. But there's a warning that says it shouldn't be
modified directly. Is it safe to import records directly into this form?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Monday, 21 June 2010 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Non-emergency Change Approval Form - Remedy 6.3 - How to
populate/modify in bulk


** 
Hi,
Check with CHG:ApprovalID form.
 
The entries in this form will be see in the Non-emergency Change
Approval Form.
 
Data Can be imported to this form.
 
Regards
Rajesh



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, June 21, 2010 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Non-emergency Change Approval Form - Remedy 6.3 - How to
populate/modify in bulk


** 
Hi,
 
In Remedy 6.3, you configure CTI approvers in the Non-emergency Change
Approval Form. Has anyone tried populating this form in bulk? Found the
underlying form but I'm not sure if it's safe to directly import values
there. We need to modify 2000+ CTIs and it extremely tedious to do this
one by one.
 
Thanks!
 
Regards,
Kali
 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Important notice: This e-mail and any attachment there to contains
corporate proprietary information. If you have received it by mistake,
please notify us immediately by reply e-mail and delete this e-mail and
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Non-emergency Change Approval Form - Remedy 6.3 - How to populate/modify in bulk

[Kali Obsum]

Hi,
 
In Remedy 6.3, you configure CTI approvers in the Non-emergency Change
Approval Form. Has anyone tried populating this form in bulk? Found the
underlying form but I'm not sure if it's safe to directly import values
there. We need to modify 2000+ CTIs and it extremely tedious to do this
one by one.
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Is SOAP API available for Remedy 7.5?

[Kali Obsum]

Hi,
 
Is SOAP API available for Remedy 7.5?
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
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Remedy 6.3 User Tool - compatibility with Windows 7

[Kali Obsum]

Hi,
 
Does anyone know if Remedy 6.3 User Tool is compatible with Windows 7?
 
Regards,
Kali
 

NOTICE 
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Description Field in the Summary Definition in Requestor Console

[Kali Obsum]

Hi,
 
When you create Summary Definitions in the Requestor Console, there's a
field called Description. But when you use the Summary in creating a
request in the Requestor Console, the value of the Description field
doesn't get mapped/copied to any of the fields the resulting Incident
ticket created.
 
Does anyone know what the Description field is for and how we can map it
to the Notes field in the Incident Form?
 
Regards,
Kali
 

NOTICE 
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Re: Error in Guest Login - ARS 7.6 Requestor Console

[Kali Obsum]

The tickets that are currently in the Request with Errors form are not
there.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, 19 May 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** Open Incident Interface Create form and put in the proxy login to see
if it works. If it does you need to capture the SRM push field action
that pushes the requester from the Service Request to the Incident.




-Original Message-
From: Kali Obsum 
To: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 9:05 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** 
1. Nope, we set it to Single-Tenancy exactly so that the system will
allow guest users.
2. The proxy login that the unknown users are mapped to do have a record
in the People form.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arsl...@arslist.org?> ] On Behalf Of
Roger Justice
Sent: Wednesday, 19 May 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** 
1. Are you using Multi-Tenancy? if you are guest users are not allowed.
2. Review the Service Request form which requires a requester, the only
way you can have a requester is that the user has a CTM:people record.
No Permissions are needed.




-Original Message-
From: Kali Obsum 
To: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 8:26 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** 
Hi William,
 
Thanks for the reply.
 
However, isn't one of the definitions of an unknown user is that if they
don't have an entry in the People form? So it should work even if
they're not in the People form.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arsl...@arslist.org?> ] On Behalf Of
William Abdo
Sent: Tuesday, 18 May 2010 9:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


Hi Kali
Also the user logged in must be in the People Form and have the
appropriate permissions to create the entries you want.
 
 
Respectfully,
 
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
 
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arsl...@arslist.org?> ] On Behalf Of
Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Error in Guest Login - ARS 7.6 Requestor Console
 
** 
Hi,
 
We're having problems with raising requests in Req Console. We enabled
the "Allow guest login" feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the "View Requests with Errors", all
the requests we raised are there with the ff error: ARCreateEntry - The
contact cannot be found, please verify the contact information and try
again.
 
Error Log:
 
   
  /* Tue May 18 2010 12:23:18.4670 */  Checking
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115)
   
 --> Passed -- perform actions
   
  0: Message
   
The contact cannot be found, please verify the contact
information and try again.
   
   Error while performing filter action: Error 48255
   
   Filter "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E":
No enabled error handler
 
Regards,
Kali
 
NOTICE 
The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.
 
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Re: Error in Guest Login - ARS 7.6 Requestor Console

[Kali Obsum]

1. Nope, we set it to Single-Tenancy exactly so that the system will
allow guest users.
2. The proxy login that the unknown users are mapped to do have a record
in the People form.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, 19 May 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** 
1. Are you using Multi-Tenancy? if you are guest users are not allowed.
2. Review the Service Request form which requires a requester, the only
way you can have a requester is that the user has a CTM:people record.
No Permissions are needed.




-Original Message-
From: Kali Obsum 
To: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 8:26 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


** 
Hi William,
 
Thanks for the reply.
 
However, isn't one of the definitions of an unknown user is that if they
don't have an entry in the People form? So it should work even if
they're not in the People form.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arsl...@arslist.org?> ] On Behalf Of
William Abdo
Sent: Tuesday, 18 May 2010 9:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console


Hi Kali
Also the user logged in must be in the People Form and have the
appropriate permissions to create the entries you want.
 
 
Respectfully,
 
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
 
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arsl...@arslist.org?> ] On Behalf Of
Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Error in Guest Login - ARS 7.6 Requestor Console
 
** 
Hi,
 
We're having problems with raising requests in Req Console. We enabled
the "Allow guest login" feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the "View Requests with Errors", all
the requests we raised are there with the ff error: ARCreateEntry - The
contact cannot be found, please verify the contact information and try
again.
 
Error Log:
 
   
  /* Tue May 18 2010 12:23:18.4670 */  Checking
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115)
   
 --> Passed -- perform actions
   
  0: Message
   
The contact cannot be found, please verify the contact
information and try again.
   
   Error while performing filter action: Error 48255
   
   Filter "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E":
No enabled error handler
 
Regards,
Kali
 
NOTICE 
The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.
 
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Re: Error in Guest Login - ARS 7.6 Requestor Console

[Kali Obsum]

Hi William,
 
Thanks for the reply.
 
However, isn't one of the definitions of an unknown user is that if they
don't have an entry in the People form? So it should work even if
they're not in the People form.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Tuesday, 18 May 2010 9:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console



Hi Kali

Also the user logged in must be in the People Form and have the
appropriate permissions to create the entries you want.

 

 

Respectfully,

 

William Abdo

Verio - Boca Raton

Remedy Administration Group

561-912-2434

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Error in Guest Login - ARS 7.6 Requestor Console

 

** 

Hi,

 

We're having problems with raising requests in Req Console. We enabled
the "Allow guest login" feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the "View Requests with Errors", all
the requests we raised are there with the ff error: ARCreateEntry - The
contact cannot be found, please verify the contact information and try
again.

 

Error Log:

 

   
  /* Tue May 18 2010 12:23:18.4670 */  Checking
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115)
   
 --> Passed -- perform actions
   
  0: Message
   
The contact cannot be found, please verify the contact
information and try again.
   
   Error while performing filter action: Error 48255
   
   Filter "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E":
No enabled error handler

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Error in Guest Login - ARS 7.6 Requestor Console

[Kali Obsum]

Hi,
 
We're having problems with raising requests in Req Console. We enabled
the "Allow guest login" feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the "View Requests with Errors", all
the requests we raised are there with the ff error: ARCreateEntry - The
contact cannot be found, please verify the contact information and try
again.
 
Error Log:
 
   
  /* Tue May 18 2010 12:23:18.4670 */  Checking
"HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E" (115)
   
 --> Passed -- perform actions
   
  0: Message
   
The contact cannot be found, please verify the contact
information and try again.
   
   Error while performing filter action: Error 48255
   
   Filter "HPD:HII:CreateIncident_115_GetPPLInfo_ContactNotFound-E":
No enabled error handler
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
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Range of Ports of Portmapper

[Kali Obsum]

Hi,
 
We're going to install Remedy 7.5 with option to use Portmapper. Does
anyone know what range of port numbers the Portmapper chooses from? We
need to know the port numbers for Riverbed implementation.
 
Thanks!
 
Regards,
Kali
 

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BMC Analytics/Dashboard Performance with ITSM 7.6

[Kali Obsum]

Hi,
 
Has anyone encountered any performance issues with BMC
Analytics/Dashboard if it connects to an ARS Server 7.5 DB that has a
large size? Is there a point when ARS Server 7.5 DB reaches a certain
size that will cause slowness in generating reports using BMC
Analytics/Dashboard?
 
Thanks!
 
Regards,
Kali
 

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Search Results Returned Limit

[Kali Obsum]

In the Remedy User Tool, there is an option to limit the number of
search results to be returned. 
 
How does this work in the DB level? Does it mean that if the query
performed produces 10,000 results, the DB will still search for those
10,000 but only a limited number will get displayed in the User Tool? Or
will the limit already be incorporated in the query such that only the
top N results will be queried?
 
Regards,
Kali
 

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Re: How to display DATE field in date format (from DB)

[Kali Obsum]

Hi, 

It's a Sybase DB. But we've figured it out. Thanks!:)

Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tristan Roppel
Sent: Tuesday, 6 April 2010 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to display DATE field in date format (from DB)

Kali Obsum schrieb:
> **
> Hi,
>  
> We have a field of type 'DATE'. It is stored as an integer in DB. Does

> anyone know how to display this in Date format? (e.g. are there 
> functions that we can use?)
>  
> Regards,
> Kali
>  
> 
> NOTICE
> 
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by return email and delete the document. We

> do not guarantee the integrity of any e-mails or attached files and 
> are not responsible for any changes made to them by any other person.
> 
>  
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Hi,

If this is an Oracle DB, you can use Oracle's time functions in PL/SQL
function to calculate the date from an integer value.
The exact function can i send you later !

Cheers

Tristan


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How to display DATE field in date format (from DB)

[Kali Obsum]

Hi,
 
We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there
functions that we can use?)
 
Regards,
Kali
 

NOTICE 
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Enabling non-english characters in Remedy 6.3

[Kali Obsum]

Hi,
 
Is there a way to enable non-english characters in Remedy 6.3 if it is
already installed?
 
Regards,
Kali
 

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Problem with Release Management 7.5

[Kali Obsum]

Hi,   
 
Has anyone encountered the ff error:
 
1) We can create a new Release ticket but we can't modify data or
progress to any stage beyond Draft. We get the error:
ARERR [92] Timeout during database update -- the operation has been
accepted by the server and will usually complete successfully
2) Also, we're missing some parts in the Release Management Console such
as:
a) No "Show Details" link on top of the table containing the list of
Releases (beside the Create, View, and Print links)
b) Under "Functions" in the Console pane, we're missing the "Release
Change" and "Survey" functions.
 
Is it possible that there was something wrong with the installation?
 
Details:
ARS Server 7.5 Patch 2
OS: Solaris 10
DB: Sybase v15
 
Thanks!
 
Regards,
Kali
 

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Current Host ID of ARS Server always changing

[Kali Obsum]

Anyone else having problems with the Current Host ID of ARS Server
always changing? ARS Server is installed on a virtual Windows Server
2008. Checked the MAC Address of the Windows Server and it hasn't
changed.
 
This causes the license to become invalid, thus, we always have to
reapply a new one.
 
Regards,
Kali
 

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
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Re: CMDB 1.1 - cmdb2asset?

[Kali Obsum]

Ah I see. Is this safe? Coz it seems like a lot of people are saying
that you shouldn't use the Admin tool to add fields even in the AST
forms.
For example, for CMDB 2.x, they say you should use SHR:SchemaName form
(open with CMDB2Asset view).
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Tuesday, 8 December 2009 6:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 1.1 - cmdb2asset?


** 

If you've added a few fields the quickest and easiest method is to just
open the AST form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 December 2009 9:46 AM
To: arslist@ARSLIST.ORG
Subject: CMDB 1.1 - cmdb2asset?

 

** 

Hi,

 

We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?

I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?

 

Thanks!

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ 

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CMDB 1.1 - cmdb2asset?

[Kali Obsum]

Hi,
 
We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?
I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: Remedy 7.5 ODBC - Join in Query

[Kali Obsum]

Hi!
 
Haha yup. What I meant was using the Join command in a query. =)
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, 19 November 2009 9:23 PM
To: arslist@ARSLIST.ORG
Subject: FW: Remedy 7.5 ODBC - Join in Query


** 

Hello Again,

 

In thinking over the reply I just sent I realized that we may be talking
about two different things.  Remedy ODBC certainly lets you base a
report on join tables/forms.  But maybe that isn't what you meant by
"Join in Query."

 

Dwayne

 

From: Martin, Robert - martinrd 
Sent: Thursday, November 19, 2009 8:18 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy 7.5 ODBC - Join in Query

 

Hi Kali,

 

Are you sure ODBC in Remedy 6.3 doesn't support joining tables?  We are
at 7.1, and it does, and I am pretty sure 6.3 did, but I don't have any
way of checking to be sure.

 

Dwayne Martin

James Madison University

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join in Query

 

** 

Hi everyone,

 

>From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
Does anyone know if this is still true in Remedy 7.5 ODBC, or is it
already able to support joins?

 

Regards,

Kali

 

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Remedy 7.5 ODBC - Join in Query

[Kali Obsum]

Hi everyone,
 
>From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
Does anyone know if this is still true in Remedy 7.5 ODBC, or is it
already able to support joins?
 
Regards,
Kali
 

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Case Sensitivity of ARS 7.5

[Kali Obsum]

Hi,
 
Where does the case sensitivity of Remedy depend? Is it built-in on the
application itself, or does it depend on the database being used?
 
Regards,
Kali
 

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Atrium Core 7.5 Web Services Component

[Kali Obsum]

During Atrium Core 7.5 installation, I didn't include the web services
components because it causes the installation to fail. Will Atrium Core
work properly even without the web services components? How critical is
it to have them installed?
 
Regards,
Kali
 

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IIS-Tomcat 6.0 vs only Tomcat 6.0 for Mid-tier 7.5

[Kali Obsum]

Hi,
 
Don't know if this topic has been discussed before. 
 
We installed Tomcat 6.0 in our Windows Server, then installed Mid-tier
7.5. IIS is not installed in the server. During installation, when asked
to choose what web server to use, the only choice is Other, then no
other info was asked. It went directly to the JSP Engine info. So far,
mid-tier seems to be working fine. We are able to access the ARS Server
using a web browser.
 
Is there an issue if only Tomcat 6.0 is used by the Mid-tier. Or is it
recommended to use a separate web server like IIS?
 
Regards,
Kali
 

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Re: Client Tool can't connect to ARServer 7.5

[Kali Obsum]

Thanks! 

I set Register-With-Portmapper to T and TCD-Specific-Port to a specific
port, then unblocked this port in the Windows server.It works even if I
don't specify the port in the Client tool.:)

Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
danny.kell...@strategicworkflow.com
Sent: Wednesday, 14 October 2009 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5

Hi,

You can make sure the following are in your ar.conf
Register-With-Portmapper: T
TCD-Specific-Port: 7100

Then in your client tool, specify 7100 in the account TCP.

You can use other numbers but do check with your network team. The basic
idea is keep over 1024.

Kind regards
Danny

Original Message:
-----
From: Kali Obsum kali.ob...@macquarie.com
Date: Wed, 14 Oct 2009 11:17:44 +0800
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


Thanks for the replies!
 
How do you set portmapper and a static port at the same time? Also, if
you have them both set, does it mean it the Client will always use the
same port to connect to ARServer (even if you restart it) but you don't
have to specify it in the Client Tool when logging in?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, 14 October 2009 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


** 

Kali,

 

Run the following command:

 

netstat -nba > netstat.out

 

Then open the file netstat.out in a text editor and search for
arserver.exe.  It will be just below the line that will indicate what
port it is running on.

 

If you want to use port mapper, I would still recommend assigning a
static port to the server as LJ recommended.  That way, clients that
don't know the port can connect to it via the port mapper, and then you
always know exactly which port it's running on, because you told it what
port to run on.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 13, 2009 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5

 

** 

Hi,

 

We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:

 

Error [90]  Cannot establish a network connection to the AR System
server

 

We are able to ping the server from the local computer so there's a
connection between the comp and the server.

 

Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used
by ARServer.

 

Regards,

Kali

 

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ 



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recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.


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Re: Client Tool can't connect to ARServer 7.5

[Kali Obsum]

Thanks for the replies!
 
How do you set portmapper and a static port at the same time? Also, if
you have them both set, does it mean it the Client will always use the
same port to connect to ARServer (even if you restart it) but you don't
have to specify it in the Client Tool when logging in?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, 14 October 2009 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


** 

Kali,

 

Run the following command:

 

netstat -nba > netstat.out

 

Then open the file netstat.out in a text editor and search for
arserver.exe.  It will be just below the line that will indicate what
port it is running on.

 

If you want to use port mapper, I would still recommend assigning a
static port to the server as LJ recommended.  That way, clients that
don't know the port can connect to it via the port mapper, and then you
always know exactly which port it's running on, because you told it what
port to run on.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 13, 2009 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5

 

** 

Hi,

 

We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:

 

Error [90]  Cannot establish a network connection to the AR System
server

 

We are able to ping the server from the local computer so there's a
connection between the comp and the server.

 

Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used
by ARServer.

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ 



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.


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Client Tool can't connect to ARServer 7.5

[Kali Obsum]

Hi,
 
We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:
 
Error [90]  Cannot establish a network connection to the AR System
server
 
We are able to ping the server from the local computer so there's a
connection between the comp and the server.
 
Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used
by ARServer.
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Problem installing ARS Server 7.5 on Windows-SQL

[Kali Obsum]

Hi,
 
We're trying to install ARS Server Patch2 on Windows Server 2008
(64-bit) using SQL 2005 (64-bit). App server connects remotely to the DB
server.
 
We've tested the ODBC connection from app server to db server and it
works. We also tried to login using SQL Management Studio in the app
server and we're also able to connect (although in the server name, we
had to specify the port number in order to connect; ex: Server Name:
Servername\Serverinstance, portnumber). After installation fails, we
check the ARSystem db and around 101 tables are created under the db.
 
Content of arerror.log: 
 
390600 : Failure during SQL operation to the database (ARERR 552)
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
*this is the only content of arerror.log, just repeats this message over
and over.
 
Content of arsql.log:
 
   
  /* Mon Oct 05 2009 16:56:13.4460 */CONNECT ARSystem, USER ARAdmin
   
  /* Mon Oct 05 2009 16:56:30.0740 */*** ERROR ***
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
   
  /* Mon Oct 05 2009 16:56:45.0950 */CLOSE DATABASE 
 
Content of arsystem_install_log: Basically, most of the severe errors in
the install log are related to service not being found/AR System Server
not able to be started.
 
Anyone has any ideas?
 
Regards,
Kali
 

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Field Id being set to Core Field

[Kali Obsum]

Hi,
 
I've asked this question before but the proposed solutions doesn't seem
to work.
 
Background: everytime we create a new field in this form, the database
id is being set to a core field (e.g. 21)
 
We tried the following approaches:
1. Manually set the database id of the field to 702xx before saving.
Result: database id still set to core field id after saving.
2. Set the nextFieldId in arschema to 702xx directly in the
database.
Result: database id still set to core field id after saving. after
checking the nextFieldId in arschema, it has been reverted back to core
field id.

Anyone have any ideas how to solve this and why the nextFieldId is not
being followed and being modified back to core field?
 
Thanks!
 
Regards,
Kali
 

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Re: Error - Reached maximum number of database entries...

[Kali Obsum]

Apparently, for some reason, DEV started to pick up the expired temp
licenses instead of the permanent ones (they didn't clean up the temp
licenses). They reapplied new licenses and it's now working fine.
 
Thanks!
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco)
Sent: Wednesday, 9 September 2009 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...


** 

Also to obtain Host ID for Solaris box.

Type the following at command line : sysdef -h

 

Regards,
Keith.

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: 09 September 2009 08:55
To: arslist@ARSLIST.ORG
Subject: AW: Error - Reached maximum number of database entries...

 

** 

Kali,

 

try to delete /etc/.multilicense and restart your arserver.

 

HTH

 

Kind Regards Conny

 



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Mittwoch, 9. September 2009 09:21
An: arslist@ARSLIST.ORG
Betreff: Re: Error - Reached maximum number of database entries...

** 

ARS Version 6.3

OS = Solaris v9

DB Version = Sybase v12.5

 

How do I find out the hostid of the server? I tried to run
/usr/bin/hostid, converted the hex value to decimal and it's the same as
the hostid listed in the licenses. is there another way to check the
correct hostid?

 

Regards,

Kali

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marc Simmons
Sent: Tuesday, 8 September 2009 9:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...

** 

Could you give us more information about the implementation:

 

ARS Version

OS

DB Version

etc.

There are ways to check the hostid of the server and compare that to
what is in the license file/Admin tool etc.  Getting some of this
information varies depending on the type of server you have implemented.

 

Marc

 

On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner  wrote:

** 
Another thought would be to check in your */etc directory to see if you
have any *.lck files - If  I remember correcty ... they are hidden files
so you will have to search for them - I have seen this cause problems
with licensing as well (if it's there - stop your server - remove the
file - restart) 

Barb Wagner
IBM Global Services
218-828-4135
bar...@us.ibm.com




Kali Obsum  
Sent by: "Action Request System discussion list(ARSList)"
 

09/08/2009 01:09 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: Error - Reached maximum number of database entries...



 







I've checked by going to Licenses->Add/Remove Licenses and the AR Server
license has no Expire Date, which means it's not expired right? 

But when I go to Server Information->Licenses, Fixed Write Licenses is
only 3.


Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, 8 September 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...

HI Kali,
The license for your dev server has expired. You can get a temporary one
via the BMC website if you have a support login.

Rod



On 08/09/2009, Kali Obsum  wrote:
> **
> Hi,
>
> We suddenly encountered this error in our DEV environment that we've 
> been using for years:
>
> (when trying to save a record using User Tool) "ARERR [337] You have 
> reached the maximum number of database entries permitted with this 
> version of the Action Request System(R). To purchase the unrestricted 
> version, contact your sales representative."
>
> (when trying to log-in using Admin Tool) "This version of Action 
> Request System(R) is ready for use or evaluation without purchasing or

> activating an authorication key. For unlimited capabilities, contact 
> your sales representative or visit www.remedy.com/ (ARERR 2877)"
>
> Checked the app server and used space in the installation directory is
66%.
> Checked the db server and free space for ARSystem db is as follows:
> data file = 43% free
> log file = 100% free
>
> Anyone knows what may have caused this problem? Is it possible that 
> something somewhere has been corrupted?
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by retur

Re: Error - Reached maximum number of database entries...

[Kali Obsum]

ARS Version 6.3
OS = Solaris v9
DB Version = Sybase v12.5
 
How do I find out the hostid of the server? I tried to run
/usr/bin/hostid, converted the hex value to decimal and it's the same as
the hostid listed in the licenses. is there another way to check the
correct hostid?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marc Simmons
Sent: Tuesday, 8 September 2009 9:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...


** 
Could you give us more information about the implementation:
 
ARS Version
OS
DB Version
etc.

There are ways to check the hostid of the server and compare that to
what is in the license file/Admin tool etc.  Getting some of this
information varies depending on the type of server you have implemented.
 
Marc
 
On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner  wrote:


** 
Another thought would be to check in your */etc directory to see
if you have any *.lck files - If  I remember correcty ... they are
hidden files so you will have to search for them - I have seen this
cause problems with licensing as well (if it's there - stop your server
- remove the file - restart) 

Barb Wagner
IBM Global Services
218-828-4135
bar...@us.ibm.com



    
Kali Obsum  
Sent by: "Action Request System discussion list(ARSList)"
 

09/08/2009 01:09 AM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Error - Reached maximum number of database entries...   







I've checked by going to Licenses->Add/Remove Licenses and the
AR Server
license has no Expire Date, which means it's not expired right? 

But when I go to Server Information->Licenses, Fixed Write
Licenses is
only 3.


Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, 8 September 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database
entries...

HI Kali,
The license for your dev server has expired. You can get a
temporary one
via the BMC website if you have a support login.

Rod

    
    
On 08/09/2009, Kali Obsum  wrote:
> **
> Hi,
>
> We suddenly encountered this error in our DEV environment that
we've 
> been using for years:
>
> (when trying to save a record using User Tool) "ARERR [337]
You have 
> reached the maximum number of database entries permitted with
this 
> version of the Action Request System(R). To purchase the
unrestricted 
> version, contact your sales representative."
>
> (when trying to log-in using Admin Tool) "This version of
Action 
> Request System(R) is ready for use or evaluation without
purchasing or

> activating an authorication key. For unlimited capabilities,
contact 
> your sales representative or visit www.remedy.com/ (ARERR
2877)"
>
> Checked the app server and used space in the installation
directory is
66%.
> Checked the db server and free space for ARSystem db is as
follows:
> data file = 43% free
> log file = 100% free
>
> Anyone knows what may have caused this problem? Is it possible
that 
> something somewhere has been corrupted?
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If
you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in
error, 
> please tell us immediately by return email and delete the
document. We

> do not guarantee the integrity of any e-mails or attached
files and 
> are not responsible for any changes made to them by any other
person.
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
the 
> Answers Are"_



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Re: Error - Reached maximum number of database entries...

[Kali Obsum]

I've checked by going to Licenses->Add/Remove Licenses and the AR Server
license has no Expire Date, which means it's not expired right? 

But when I go to Server Information->Licenses, Fixed Write Licenses is
only 3.


Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, 8 September 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...

HI Kali,
The license for your dev server has expired. You can get a temporary one
via the BMC website if you have a support login.

Rod



On 08/09/2009, Kali Obsum  wrote:
> **
> Hi,
>
> We suddenly encountered this error in our DEV environment that we've 
> been using for years:
>
> (when trying to save a record using User Tool) "ARERR [337] You have 
> reached the maximum number of database entries permitted with this 
> version of the Action Request System(R). To purchase the unrestricted 
> version, contact your sales representative."
>
> (when trying to log-in using Admin Tool) "This version of Action 
> Request System(R) is ready for use or evaluation without purchasing or

> activating an authorication key. For unlimited capabilities, contact 
> your sales representative or visit www.remedy.com/ (ARERR 2877)"
>
> Checked the app server and used space in the installation directory is
66%.
> Checked the db server and free space for ARSystem db is as follows:
> data file = 43% free
> log file = 100% free
>
> Anyone knows what may have caused this problem? Is it possible that 
> something somewhere has been corrupted?
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by return email and delete the document. We

> do not guarantee the integrity of any e-mails or attached files and 
> are not responsible for any changes made to them by any other person.
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> Answers Are"_


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Re: Error - Reached maximum number of database entries...

[Kali Obsum]

Hi,

Thanks for all the replies!

We'll have the license checked if it's expired or not.

Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, 8 September 2009 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...

HI Kali,
The license for your dev server has expired. You can get a temporary one
via the BMC website if you have a support login.

Rod



On 08/09/2009, Kali Obsum  wrote:
> **
> Hi,
>
> We suddenly encountered this error in our DEV environment that we've 
> been using for years:
>
> (when trying to save a record using User Tool) "ARERR [337] You have 
> reached the maximum number of database entries permitted with this 
> version of the Action Request System(R). To purchase the unrestricted 
> version, contact your sales representative."
>
> (when trying to log-in using Admin Tool) "This version of Action 
> Request System(R) is ready for use or evaluation without purchasing or

> activating an authorication key. For unlimited capabilities, contact 
> your sales representative or visit www.remedy.com/ (ARERR 2877)"
>
> Checked the app server and used space in the installation directory is
66%.
> Checked the db server and free space for ARSystem db is as follows:
> data file = 43% free
> log file = 100% free
>
> Anyone knows what may have caused this problem? Is it possible that 
> something somewhere has been corrupted?
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by return email and delete the document. We

> do not guarantee the integrity of any e-mails or attached files and 
> are not responsible for any changes made to them by any other person.
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> Answers Are"_


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Error - Reached maximum number of database entries...

[Kali Obsum]

Hi,
 
We suddenly encountered this error in our DEV environment that we've
been using for years:
 
(when trying to save a record using User Tool)
"ARERR [337] You have reached the maximum number of database entries
permitted with this version of the Action Request System(R). To purchase
the unrestricted version, contact your sales representative."
 
(when trying to log-in using Admin Tool)
"This version of Action Request System(R) is ready for use or evaluation
without purchasing or activating an authorication key. For unlimited
capabilities, contact your sales representative or visit www.remedy.com/
  (ARERR 2877)"
 
Checked the app server and used space in the installation directory is
66%. Checked the db server and free space for ARSystem db is as follows:
data file = 43% free
log file = 100% free
 
Anyone knows what may have caused this problem? Is it possible that
something somewhere has been corrupted?
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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DATE function - Server Date Format

[Kali Obsum]

Hi,
 
We have a FILTER action that uses the DATE function to push values from
a character field into a date/time field.
ex: Field1 = character field, Field2 = date/time field
Field2=DATE($Field1$)
 
The string value of Field1 is in format: MM/DD/.
Value of Field2 becomes 01/01/1970 10:00:01 AM
 
Does this have anything to do with the Server Date Format of Remedy? If
yes, how do I check what's the server date format being used?
 
Also, the behavior is different in production env and in UAT env. In
UAT, even if the format of Field1 is MM/DD/, the filter is able to
convert it properly to the correct date. I'm not sure but I think the
server date formats are the same in prod and UAT. If this is the case,
then there are other factors that are causing the date to not be
converted properly?
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: New fields added becomes Core fields

[Kali Obsum]

Yep it did. For some reason it got set to 23.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Tuesday, 1 September 2009 7:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: New fields added becomes Core fields


** 

Sounds like to me the NextID (arschema - table) value might have gotten
wacked. Try creating a field and then set the field ID manually to
something like 53687920

Doug

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, September 01, 2009 2:16 AM
To: arslist@ARSLIST.ORG
Subject: New fields added becomes Core fields

 

** 

Hi,

 

Everytime I add a new field in an existing form, the field is created as
a Core field (DB id is set to 16,17,18 etc). Any ideas why this is
happening?

 

Regards,

Kali

 

NOTICE 

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the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ 


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Re: New fields added becomes Core fields

[Kali Obsum]

Hi,
 
The nextfieldid for that form is set to 23 (don't know how it happened).
Is it safe to just manually set it to a certain id? How do i know what
number is safe?
 
Thanks!
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Tuesday, 1 September 2009 2:49 PM
To: arslist@ARSLIST.ORG
Subject: AW: New fields added becomes Core fields


** 
Kali,
 
check the field nextfieldid in arschema with the following sql
statement.
 
select name, nextfieldid from arschema
 
In normal case the nextfieldid contains something like 5368709xx
 
HTH
 
Kind Regards Conny




Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Dienstag, 1. September 2009 08:16
An: arslist@ARSLIST.ORG
Betreff: New fields added becomes Core fields


** 
Hi,
 
Everytime I add a new field in an existing form, the field is created as
a Core field (DB id is set to 16,17,18 etc). Any ideas why this is
happening?
 
Regards,
Kali
 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
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New fields added becomes Core fields

[Kali Obsum]

Hi,
 
Everytime I add a new field in an existing form, the field is created as
a Core field (DB id is set to 16,17,18 etc). Any ideas why this is
happening?
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: Server-side Log Files empty

[Kali Obsum]

Hmm...seems like nothing is being logged. I turned on the logs on the
server (API, User, SQL and Filter), logged in to that server, modified
some info in my User form and saved it. But the logs are still empty. Is
there anything else I need to set in order to trigger logging?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Wednesday, 12 August 2009 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 

May be a trivial question, but with the logs on for a slightly longer
period of time, is activity from normal processes in Remedy getting
logged?

 

Leonard Neely

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, August 11, 2009 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

 

** 

Hi,

 

Yup..actually when I turned on the logging, I checked three: API, User,
and Filter.

 

Regards,

Kali

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

** 

Ok...if I'm not mistaken that is Croom Consulting's ASP API.  I was used
it ages ago, and don't really remember much about it...ok...here is some
info

 

http://www.croomconsulting.com/products.asp

 

Looks like it uses the 5.1 API...but appears to no longer be offered by
them.  The fact that it's API based means that it 'should' kick off
filters when doing the updates, but it might not...the fact that you had
the logs on, had them press the button, then turned the logs off, and
nothing shows up in the log means Croom may be doing something
different.  Can you have the people using this API point to a 'less
used' server so you can also turn on something like User logging to see
if the user they are using logs on, etc?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, August 11, 2009 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

** 

Hi,

 

Yes, I think the records are successfully getting updated. I asked them
what api they are using and they said it's ars42i, that there is an
Update function they call but everything behind that call is hidden as
it's built into the API itself.

 

Regards,

Kali

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

** 

Then if they are successfully updating the records, you should see an
SE+ and SE- (SetEntry) in the API portion of the log, and you should see
the filters that are firing on update.  Are the records successfully
getting updated by their API program?oh...and what API are they
using?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

** 

They are updating the records. After they press the button on their
side, I then turn off the logs as to not to record other activities that
are happening that are being done by other processes.

 

Regards,

Kali

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty

** 

Depends on what type of activity you are trying to track.  If they
perform a GetListEntry, that would show up under API, if they update a
record, that would cause the filters to fire, what are they doing that
you want to track?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:17 PM
To: arslist@ARSLIST.ORG
Subject: Server-side Log Files empty

** 

Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:

 

   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:3

Re: Server-side Log Files empty

[Kali Obsum]

Hi,
 
Yup..actually when I turned on the logging, I checked three: API, User,
and Filter.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Ok...if I'm not mistaken that is Croom Consulting's ASP API.  I was used
it ages ago, and don't really remember much about it...ok...here is some
info
 
http://www.croomconsulting.com/products.asp
 
Looks like it uses the 5.1 API...but appears to no longer be offered by
them.  The fact that it's API based means that it 'should' kick off
filters when doing the updates, but it might not...the fact that you had
the logs on, had them press the button, then turned the logs off, and
nothing shows up in the log means Croom may be doing something
different.  Can you have the people using this API point to a 'less
used' server so you can also turn on something like User logging to see
if the user they are using logs on, etc?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, August 11, 2009 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Hi,
 
Yes, I think the records are successfully getting updated. I asked them
what api they are using and they said it's ars42i, that there is an
Update function they call but everything behind that call is hidden as
it's built into the API itself.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Then if they are successfully updating the records, you should see an
SE+ and SE- (SetEntry) in the API portion of the log, and you should see
the filters that are firing on update.  Are the records successfully
getting updated by their API program?oh...and what API are they
using?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
They are updating the records. After they press the button on their
side, I then turn off the logs as to not to record other activities that
are happening that are being done by other processes.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Depends on what type of activity you are trying to track.  If they
perform a GetListEntry, that would show up under API, if they update a
record, that would cause the filters to fire, what are they doing that
you want to track?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:17 PM
To: arslist@ARSLIST.ORG
Subject: Server-side Log Files empty


** 
Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:
 
   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4449 */API
Trace Log -- OFF

 
Is there something else I need to configure in order to record the
activity in the server?

Thanks!
 
Regards,
Kali

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Re: Server-side Log Files empty

[Kali Obsum]

Hi Conny,
 
Sorry, i didn't fully understand the email below. Are you saying I
should try checking the "Log per Thread" option? (Right now, it's
unchecked)
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: Tuesday, 11 August 2009 3:11 PM
To: arslist@ARSLIST.ORG
Subject: AW: Server-side Log Files empty


** 
Kali,
 
perhaps you have turned on "Log per Thread". The files are then named
xxx.log-.
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Dienstag, 11. August 2009 04:17
An: arslist@ARSLIST.ORG
Betreff: Server-side Log Files empty


** 
Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:
 
   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4449 */API
Trace Log -- OFF

 
Is there something else I need to configure in order to record the
activity in the server?

Thanks!
 
Regards,
Kali

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_ 

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Re: Server-side Log Files empty

[Kali Obsum]

Hi,
 
Yes, I think the records are successfully getting updated. I asked them
what api they are using and they said it's ars42i, that there is an
Update function they call but everything behind that call is hidden as
it's built into the API itself.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Then if they are successfully updating the records, you should see an
SE+ and SE- (SetEntry) in the API portion of the log, and you should see
the filters that are firing on update.  Are the records successfully
getting updated by their API program?oh...and what API are they
using?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
They are updating the records. After they press the button on their
side, I then turn off the logs as to not to record other activities that
are happening that are being done by other processes.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Depends on what type of activity you are trying to track.  If they
perform a GetListEntry, that would show up under API, if they update a
record, that would cause the filters to fire, what are they doing that
you want to track?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:17 PM
To: arslist@ARSLIST.ORG
Subject: Server-side Log Files empty


** 
Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:
 
   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4449 */API
Trace Log -- OFF

 
Is there something else I need to configure in order to record the
activity in the server?

Thanks!
 
Regards,
Kali

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Re: Server-side Log Files empty

[Kali Obsum]

They are updating the records. After they press the button on their
side, I then turn off the logs as to not to record other activities that
are happening that are being done by other processes.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, 11 August 2009 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty


** 
Depends on what type of activity you are trying to track.  If they
perform a GetListEntry, that would show up under API, if they update a
record, that would cause the filters to fire, what are they doing that
you want to track?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:17 PM
To: arslist@ARSLIST.ORG
Subject: Server-side Log Files empty


** 
Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:
 
   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4449 */API
Trace Log -- OFF

 
Is there something else I need to configure in order to record the
activity in the server?

Thanks!
 
Regards,
Kali

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

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Server-side Log Files empty

[Kali Obsum]

Hi,
 
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File->Server Information->Logs and checking the API, Filter, User logs,
then asking them to perform a process in the external application.
However, when I went to the server, the log files are created but no
activity was recorded.
 
Content of Log file:
 
   
  /* Tue Aug 11 2009 11:34:39.4448
*/Filter Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4448
*/User Trace Log -- OFF
   
  /* Tue Aug 11 2009 11:34:39.4449 */API
Trace Log -- OFF

 
Is there something else I need to configure in order to record the
activity in the server?

Thanks!
 
Regards,
Kali

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: ARSystem Server 7.5 Installation Successful but not started

[Kali Obsum]

Hi,
 
We are installing as non-root as we are not allowed to install as root.
 
Yup, summary of errors in the install log are as follows:
 
(Jul 29 2009 06:23:05.769 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.task.ARServerUserInformationValidationTask,
  LOG EVENT {Description=[Timeout error. Could not connect to the AR
Server. Please make sure AR Server is up and running:],Detail=[Result =
90]}
(Jul 29 2009 06:31:14.966 PM
+1000),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.Un
ixArStateChangeStrategy,
  LOG EVENT {Description=[Failed to restart service
remedy7dev],Detail=[Could not start AR Server in timely manner]}
(Jul 29 2009 06:31:14.970 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerReStartARServerBusinessTask,
  THROWABLE EVENT {Description=[Failed to restart AR System Server]},
 
Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionExcep
tion: java.lang.Exception: Could not start AR Server in timely manner
 
Another important thing to note:
We asked our DBA to check if there were any tables created in the
ARSystem Server DB that we specified, and according to him, although he
saw some activity by ARAdmin, no tables were created.
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, 29 July 2009 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Server 7.5 Installation Successful but not started


** 
Any errors in the install log? Also if this was a unix install, how did
you install it (root for example)?
 
Howard


On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum 
wrote:


** 
Hi,
 
OS: Solaris
DB: Sybase ASE 15, Sybase Client 12.5
 
After installation, the window says "ARSystem Server was
successfully installed" but there's a message saying that the server was
not started.
When we try to manually start it, we get an error:

--
couldn't set locale correctly
couldn't set locale correctly
egrep: can't open CHANGE_CONFDIR/ar.conf
egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System
initializing.
./arsystem: WHERE/bin: does not exist

--
 
Anybody understands this?
 
Thanks!
 
Regards,
Kali
 

NOTICE 

The information contained in this email is confidential. If you
are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.

 

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: ARSystem Server 7.5 Installation Successful but not started

[Kali Obsum]

Hi Carey, 

Yup, I found one instance of "CHANGE_CONFDIR" in the arsystem script:
CONFDIR=CHANGE_CONFDIR

Found armonitor.conf (together with armonitor.conf.backup,
armonitor.conf.1.backup). Content is the ff:
---
Monitor-directory: /opt2/bmc/ARSystem
/opt2/bmc/ARSystem/bin/arserverd -s remedy7dev -i /opt2/bmc/ARSystem -l
/etc/arsystem/remedy7dev
---

I checked and found that arserverd exists in the said location.


Regards,
Kali

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, 29 July 2009 7:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Server 7.5 Installation Successful but not started

Kali,

I have not see those errors before, but here is my guess.

Maybe the installer did a poor job of updating the script with local
values?

I would check the contents of the
_server_install_location_/bin/arsystem script. See if you can find the
string "CHANGE_CONFDIR" in that file. If you can... then well... it
seems wrong to me.


Also verify that the armonitor.conf file looks ok. (normally in a places
like /etc/arsystem/_your_hostname_/armonitor.conf)
  You looking for what script(s) armonitor is starting.
  Verify that the "arserverd" process exists where armonitor.conf says
it should.

HTH. Good luck.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum
wrote:
> **
> Hi,
>
> OS: Solaris
> DB: Sybase ASE 15, Sybase Client 12.5
>
> After installation, the window says "ARSystem Server was successfully 
> installed" but there's a message saying that the server was not
started.
> When we try to manually start it, we get an error:
> --
> couldn't set locale correctly
> couldn't set locale correctly
> egrep: can't open CHANGE_CONFDIR/ar.conf
> egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System
initializing.
> ./arsystem: WHERE/bin: does not exist
> --
>
> Anybody understands this?
>
> Thanks!
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are 
> not the intended recipient, you must not disclose or use the 
> information in this email in any way. If you received it in error, 
> please tell us immediately by return email and delete the document. We

> do not guarantee the integrity of any e-mails or attached files and 
> are not responsible for any changes made to them by any other person.
>
>
>
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> Answers Are"_


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How to turn on SQL Logging during Installation - Urgent :)

[Kali Obsum]

Hi,
 
Does any one know how to turn on SQL logging DURING installation (we
still haven't been able to successfully install ARSystem Server)? We're
trying to troubleshoot what the problem is, and we want to know what
happens in the DB because tables are not created during installation.
 
All I can find is how to turn on SQL Logging when ARSystem Server is
ALREADY installed...is there there a variable I can set in a file
somewhere (ex. config file) so that SQL logging would be turned on
during installation? Thanks!
 
Regards,
Kali
 

NOTICE 
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intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
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ARSystem Server 7.5 Installation Successful but not started

[Kali Obsum]

Hi,
 
OS: Solaris
DB: Sybase ASE 15, Sybase Client 12.5
 
After installation, the window says "ARSystem Server was successfully
installed" but there's a message saying that the server was not started.
When we try to manually start it, we get an error:
--
couldn't set locale correctly
couldn't set locale correctly
egrep: can't open CHANGE_CONFDIR/ar.conf
egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System
initializing.
./arsystem: WHERE/bin: does not exist
--
 
Anybody understands this?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: Has anyone installed AR System 7.5 using a Sybase DB?

[Kali Obsum]

Hi,

Yes, the documentations say that Sybase is supported. That's why I was
surprised that when BMC Support said there was a defect in the product
when using Sybase DB and I asked for a workaround, he asked me if we
could just switch to other DB like Oracle etc.

Anyway, we'll be trying a few things and we'll see if it would solve the
installation problems.

 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, 20 July 2009 7:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone installed AR System 7.5 using a Sybase DB?


** Kali,

look at page 36 of Installation guide.
Sybase is supported. At least another couple of years.
Cheers
S.


Kali Obsum wrote: 

** 
Hi,
 
We're having problems with the Remedy 7.5 Installation using a
Sybase DB. We contacted BMC Support and pointed us to a defect in AR
System 7.5: 

SW00317531 The pre-created database feature for Sybase is not
supported in AR System 7.5.00. (from Release Notes with Known Issues
dated Jan 2009)

He then proceeded to tell us that you can't install 7.5 using a
Sybase DB (but I'm not really convinced how true this is). 

In line with this, I'd like to ask if anyone has been able to
install Remedy 7.5 using a Sybase Database?

 
Regards,
Kali
 

NOTICE 

The information contained in this email is confidential. If you
are not the intended recipient, you must not disclose or use the
information in this email in any way. If you received it in error,
please tell us immediately by return email and delete the document. We
do not guarantee the integrity of any e-mails or attached files and are
not responsible for any changes made to them by any other person.

 

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Has anyone installed AR System 7.5 using a Sybase DB?

[Kali Obsum]

Hi,
 
We're having problems with the Remedy 7.5 Installation using a Sybase
DB. We contacted BMC Support and pointed us to a defect in AR System
7.5: 

SW00317531 The pre-created database feature for Sybase is not supported
in AR System 7.5.00. (from Release Notes with Known Issues dated Jan
2009)

He then proceeded to tell us that you can't install 7.5 using a Sybase
DB (but I'm not really convinced how true this is). 

In line with this, I'd like to ask if anyone has been able to install
Remedy 7.5 using a Sybase Database?

 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Remedy 7.5 Installation - Unable to load Sybase JDBC driver classes

[Kali Obsum]

Hi,
 
We are encountering this error while installing Remedy 7.5 in UNIX
(Solaris) using a Sybase DB:
 
Unresolved database error: java.lang.
ClassNotFoundException: Unable to load any of the following Sybase JDBC
driver classes: [com.sybase.jdbc3.jdbc.SybDriver,
com.sybase.jdbc2.jdbc.SybDriver,com.sybase.jdbc.SybDriver]
 
The error appears after the window that asks for the Database
Administrator User Name and Password. Does anyone know what causes this
error and how to resolve it?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
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