Re: ARSlist Future

[Patrick Zandi]

Agreed

Sent from my iPhone

> On Jun 2, 2016, at 2:34 PM, William Rentfrow  
> wrote:
> 
> **
> First - thank you Daniel for a whole lot of work for some pretty nebulous 
> rewards over the years :)
>  
> Second - I think I have the same concerns.  I have at least 8+ years of the 
> ARS list archived and indexed in a local PST file.  Whenever I run into a 
> problem the very first thing I do is search that.  More than once I've found 
> my own answer to a problem from 2-3 years ago, and many times I've found the 
> thing I was looking for from other people.
>  
> Searching BMC's site is not the same experience.  I have gotten very 
> frustrated with some things and explained this to our premiere support 
> manager where I will search for an exact specific phrase and get zero 
> results, only to find that exact phrase later in all caps, or not in caps, or 
> even a few times exactly matching.  The indexing needs to be improved - a LOT 
> - for me to even begin to compare it to this.
>  
> The other thing is I'm not nearly as active as many members are but there are 
> many days I'll open the list, peruse the titles quick, and then close it if I 
> can't help.  I don't ever do that with Communities - ever.  There's no 
> friendly version of that - even an email digest version is just going to get 
> "Cluttered" by Outlook since I'll rarely read it (Linked In's emails have 
> already suffered this fate).
>  
> I  bring that up just to put it out there if you are listing community 
> concerns with your discussion with BMC as this goes on.  The arslist has 
> been, without a doubt, the single best resource I have ever had available for 
> work with any line of products I have ever worked on.  I knew it's day would 
> come, and it will be missed.
>  
> William Rentfrow
> wrentf...@stratacominc.com
> Office: 715-204-3061 or 701-232-5697x25
> Cell: 715-498-5056
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, June 02, 2016 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSlist Future
>  
> **
> I think to Shawn's point though, this will be a new area that overlaps 
> others. If I post an AR System discussion to ARSlist Community (or maybe it 
> is a group, subtle differences in Jive) the people following the AR System 
> community won't see it. If I post a discussion that is one of those 
> borderline ARS/ITSM topics in the ARlist Community it muddies the existing 
> issue of do I post to AR System or ITSM. Then of course there will be the 
> people that have never heard of the ARSlist that will find it and post 
> inappropriately to just because they don't know where else to post (fairly 
> common in the BMC Communities).
>  
> Adding an ARSlist seems duplicative to me since anything we discuss here 
> already has a place in Communities; even Off Topic. It is adding 
> fragmentation to an already fragmented model.
>  
> Dan, can you give us some examples of how you see the ARSlist Community being 
> used in the existing BMC Communities model? Is it purely to retain an 
> exclusive space for this group of people that have been helping each other 
> for many years?
>  
> Don't get me wrong, I am sad to see the List go however I questioning if this 
> move is useful/helpful? But maybe I don't see the big picture and is why I 
> ask.
>  
> Jason
>  
> On Thu, Jun 2, 2016 at 10:13 AM LJ LongWing  wrote:
> **
> I think the idea is that there will be an ARSList group, where the threads 
> can act in the same manner as they do in the current list, where you post 
> whatever you want in a 'common area' and you get responses from anyone that 
> subscribes to that areaso, I personally will be signed up to all of the 
> stuff in communities AND this onethe more the merrier :D
>  
> On Thu, Jun 2, 2016 at 8:52 AM, Pierson, Shawn 
>  wrote:
> What I find to be difficult is how everything has to be categorized, and the 
> way things are listed in the "feed" is kind of cumbersome.  For example, on 
> the ARSlist I can post something that isn't specific to a module or area and 
> get a lot of visibility.  Let's say I'm having problems with SLM, and I post 
> it to that section of the site, perhaps people subscribed to Incident 
> Management will have better input, but won't ever see it.  I also don't like 
> how voting on stuff shows up as activity (although I haven't looked in a 
> while so maybe they've changed it) which clutters up a lot of the feed.
> 
> That being said, I do find searching for and following threads to be easier 
> on Communities, but it doesn't help me see a long stream of random stuff like 
> the ARSList does.  In any case, as a subscriber to both I'll be sad to see 
> the ARSList go, truly the end of an era.
> 
> Thanks,
> 
> Shawn Pierson
> Remedy Developer | Energy Transfer
> 
> -Original Message-
> From: Action 

Re: Is there a plugin for Tivoli monitoring for configuring performance-monitoring service targets in BMC SLM?

[Patrick Zandi]

http://documents.bmc.com/products/documents/09/69/40969/40969.pdf

saw this..

as far as SLM --   SLM works around the model you have created or installed
(COTS).. so yes SLM works with what ever you ingested

I have not integrated this.


On Thu, Jun 25, 2015 at 9:33 AM, jjohnson spearmint.l...@gmail.com wrote:

 Is there a plugin for Tivoli monitoring or some other way to set it up with
 BMC SLM?



 --
 View this message in context:
 http://ars-action-request-system.1.n7.nabble.com/Is-there-a-plugin-for-Tivoli-monitoring-for-configuring-performance-monitoring-service-targets-in-BM-tp122149.html
 Sent from the ARS (Action Request System) mailing list archive at
 Nabble.com.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Linking HBSS and Remedy.

[Patrick Zandi]

HBSS events normally go to the Enterprise console like McAfee, CounterACT,
RSA Archer, etc..
The console then communicats to the Remedy system via some plugin (theirs
not BMC normally) and injects the ticket.
SIEM also would be another example with BEM/SIM / Patrol, etc..

Vendor specific..
Sometimes BMC does have the connector as well..


On Wed, Jun 24, 2015 at 10:43 AM, Stanley Feinstein 
st...@projectremedies.com wrote:

 **

 Hi Team,



 Does anyone have a way to generate a Remedy ticket from an HBSS event?  Is
 that functionality part of HBSS?



 Thanks.



 Stan

 w. 310-230-1722.

 c. 310-428-5748.
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Linking HBSS and Remedy.

[Patrick Zandi]

HBSS for DOD is McAfee   EPO should have integration points..
Start there..
then check with BMC docs for a integration.

On Wed, Jun 24, 2015 at 11:10 AM, Stanley Feinstein 
st...@projectremedies.com wrote:

 **

 Hi Pat,



 Thanks.



 Stan

 w. 310-230-1722.

 c. 310-428-5748.





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Patrick Zandi
 *Sent:* Wednesday, June 24, 2015 7:52 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Linking HBSS and Remedy.



 **

 HBSS events normally go to the Enterprise console like McAfee, CounterACT,
 RSA Archer, etc..

 The console then communicats to the Remedy system via some plugin (theirs
 not BMC normally) and injects the ticket.

 SIEM also would be another example with BEM/SIM / Patrol, etc..

 Vendor specific..

 Sometimes BMC does have the connector as well..



 On Wed, Jun 24, 2015 at 10:43 AM, Stanley Feinstein 
 st...@projectremedies.com wrote:

 **

 Hi Team,



 Does anyone have a way to generate a Remedy ticket from an HBSS event?  Is
 that functionality part of HBSS?



 Thanks.



 Stan

 w. 310-230-1722.

 c. 310-428-5748.

 _ARSlist: Where the Answers Are and have been for 20 years_




 --

 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_

 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2015.0.6037 / Virus Database: 4365/10089 - Release Date: 06/24/15
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Read-Only Field Vulnerability

[Patrick Zandi]

 for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Reporting question

[Patrick Zandi]

I was looking for that.. myself..

On Tue, Mar 17, 2015 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com
wrote:

 Not sure if this helps but you can create Advanced searches which do
 prompt for parameters. In the advanced bar you can type the following:

 'Submit Date' = $Enter Start Date$ and 'Submit Date' = $End Date$

 When you run this a dialog box will appear asking for the dates. After the
 query is run you can then save the Search. The next time you run it the
 parameter dialog will appear.

 HTH

 Frank Caruso


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Reporting question

[Patrick Zandi]

As far as I know and seen, Variables (Popped up) is not possible.
the only way is the choose field, =; value in the form under the report
console.
you can create pre configured reports and put them out there on the
console as a menu.

There are ways to give them prebuilt Query's in the form as well, which
might help.


On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II 
warrenbaltim...@gmail.com wrote:

 **
 ARS 7.6.04
 ITSM 7.6.04

 We just moved off of an ARS 6.3 client based installation.  I am now
 getting a ton of questions about reporting.  The Mid Tier manuals
 appendixes infer that you can still build reports with embedded
 qualifications that use parameters.  However whenever I try to do it, I get
 an error.

 I'd like to be able to do something like 'Submit Date' = $StartDateHere$
 AND 'Submit Date'  $EndDate+1Here$.

 This was never an issue in the client, but now...whoo boy!  I've got a
 helpdesk staffer who is in charge of creating reports that he is sharing
 with his management, but they hate the fact that they have to run a search,
 select records, then choose a report.  They want to be able to just run the
 report from the report console and be prompted for the variables.

 I know it's possible with the BIRT tool, but we're just not there yet.

 Any help would be appreciated.

 Warren

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Reporting question

[Patrick Zandi]

https://www.youtube.com/watch?v=meGxFeH0Kbg


On Tue, Mar 17, 2015 at 12:33 PM, Patrick Zandi remedy...@gmail.com wrote:

 As far as I know and seen, Variables (Popped up) is not possible.
 the only way is the choose field, =; value in the form under the report
 console.
 you can create pre configured reports and put them out there on the
 console as a menu.

 There are ways to give them prebuilt Query's in the form as well, which
 might help.


 On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 ARS 7.6.04
 ITSM 7.6.04

 We just moved off of an ARS 6.3 client based installation.  I am now
 getting a ton of questions about reporting.  The Mid Tier manuals
 appendixes infer that you can still build reports with embedded
 qualifications that use parameters.  However whenever I try to do it, I get
 an error.

 I'd like to be able to do something like 'Submit Date' = $StartDateHere$
 AND 'Submit Date'  $EndDate+1Here$.

 This was never an issue in the client, but now...whoo boy!  I've got a
 helpdesk staffer who is in charge of creating reports that he is sharing
 with his management, but they hate the fact that they have to run a search,
 select records, then choose a report.  They want to be able to just run the
 report from the report console and be prompted for the variables.

 I know it's possible with the BIRT tool, but we're just not there yet.

 Any help would be appreciated.

 Warren

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Reporting question

[Patrick Zandi]

https://www.youtube.com/watch?v=R3x7yWUN95s


On Tue, Mar 17, 2015 at 1:09 PM, Patrick Zandi remedy...@gmail.com wrote:

 https://www.youtube.com/watch?v=meGxFeH0Kbg


 On Tue, Mar 17, 2015 at 12:33 PM, Patrick Zandi remedy...@gmail.com
 wrote:

 As far as I know and seen, Variables (Popped up) is not possible.
 the only way is the choose field, =; value in the form under the report
 console.
 you can create pre configured reports and put them out there on the
 console as a menu.

 There are ways to give them prebuilt Query's in the form as well, which
 might help.


 On Tue, Mar 17, 2015 at 12:14 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 ARS 7.6.04
 ITSM 7.6.04

 We just moved off of an ARS 6.3 client based installation.  I am now
 getting a ton of questions about reporting.  The Mid Tier manuals
 appendixes infer that you can still build reports with embedded
 qualifications that use parameters.  However whenever I try to do it, I get
 an error.

 I'd like to be able to do something like 'Submit Date' =
 $StartDateHere$ AND 'Submit Date'  $EndDate+1Here$.

 This was never an issue in the client, but now...whoo boy!  I've got a
 helpdesk staffer who is in charge of creating reports that he is sharing
 with his management, but they hate the fact that they have to run a search,
 select records, then choose a report.  They want to be able to just run the
 report from the report console and be prompted for the variables.

 I know it's possible with the BIRT tool, but we're just not there yet.

 Any help would be appreciated.

 Warren

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MyIT Services to Atrium CMDB Services

[Patrick Zandi]

http://documents.bmc.com/products/documents/85/86/458586/458586.pdf
I noticed it does not mention somethings like FAQ, Services impacted, but
also says it will provide a Wealth of information.

I was looking at this when you sent the email.. funny..
I would think it would (If it was intelligent enough) to launch a mini-addm
scan or something else and upload the .xml data directly into the server (I
would think that would be helpful from the customer and admin
prospective),  then it would ensure you are not missing desktop/mobile data
helping the tech/ and populating the cmdb as same time.. LOL  (Smart is in
the name)...


On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore ben.cantat...@bedbath.com
wrote:

 ** Shawn,

 I'll speak for myself say that any evaluation of My IT/Smart IT is
 welcomed.  I intend to do my own evaluation in May, but hearing what other
 people like/don't like, issues experience helps.  When I do my own
 evaluation, I'll use comments generated from the list to understand areas
 where the product is weak/strong.  Potentially you'll notice something that
 I may overlook or have a different perspective on it.

 When I get around to installing and checking out Smart IT, I'll be happy
 to provide my evaluation for anyone who may be interested with my findings.



 *Ben Cantatore*
 *Remedy Product Manager*
 Bed Bath  Beyond
 650 Liberty Avenue
 Union NJ 07083-8130
 Office: (908) 613-5769
 Cell: (914) 263-6802

 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/



 From:Pierson, Shawn shawn.pier...@energytransfer.com
 To:arslist@ARSLIST.ORG,
 Date:02/24/2015 10:22 AM
 Subject:MyIT Services to Atrium CMDB Services
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 --



 **
 Good morning,

 I’m in the process of configuring my proof of concept MyIT/SmartIT box and
 came across something that seems strange to me.  According to what I’ve
 been told, there’s no direct connection between the Services that are
 configured in the CMDB and what exists in the “Services” used by MyIT.
 Furthermore, it appears that there isn’t a way to show services being
 available or not based on outages reported within ITSM.  I hope I’m wrong
 or that this integration is going to be in a future release but I wanted to
 see if anyone else has run into this yet.

 Overall I have a positive view of what MyIT/SmartIT does, but there are a
 few areas like this that seem disconnected.  If there is any interest, I’ll
 write up my opinion of MyIT/SmartIT later this week after I’ve had a few
 more days to play around with it.

 Thanks,

 *Shawn Pierson *
 Remedy Developer | Energy Transfer


 Private and confidential as detailed *here*
 http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot
 access hyperlink, please e-mail sender.
 _ARSlist: Where the Answers Are and have been for 20 years_

 -- CONFIDENTIALITY
 NOTICE: This e-mail, and any attachments thereto, is intended only for use
 by the addressee(s) named herein and may contain confidential information.
 If you are not the intended recipient of this e-mail, you are hereby
 notified that any dissemination, distribution or copying of this e-mail,
 and any attachments thereto, is strictly prohibited. If you have received
 this e-mail in error, please permanently delete the original and any copy
 of any e-mail and any printout thereof. Thank you for your compliance.
   ­­  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MyIT Services to Atrium CMDB Services

[Patrick Zandi]

appears somewhat RemedyForce like.
http://www.bmc.com/it-solutions/remedyforce.html


On Tue, Feb 24, 2015 at 11:29 AM, Patrick Zandi remedy...@gmail.com wrote:

 http://documents.bmc.com/products/documents/85/86/458586/458586.pdf
 I noticed it does not mention somethings like FAQ, Services impacted, but
 also says it will provide a Wealth of information.

 I was looking at this when you sent the email.. funny..
 I would think it would (If it was intelligent enough) to launch a
 mini-addm scan or something else and upload the .xml data directly into the
 server (I would think that would be helpful from the customer and admin
 prospective),  then it would ensure you are not missing desktop/mobile data
 helping the tech/ and populating the cmdb as same time.. LOL  (Smart is in
 the name)...


 On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore ben.cantat...@bedbath.com
  wrote:

 ** Shawn,

 I'll speak for myself say that any evaluation of My IT/Smart IT is
 welcomed.  I intend to do my own evaluation in May, but hearing what other
 people like/don't like, issues experience helps.  When I do my own
 evaluation, I'll use comments generated from the list to understand areas
 where the product is weak/strong.  Potentially you'll notice something that
 I may overlook or have a different perspective on it.

 When I get around to installing and checking out Smart IT, I'll be happy
 to provide my evaluation for anyone who may be interested with my findings.



 *Ben Cantatore*
 *Remedy Product Manager*
 Bed Bath  Beyond
 650 Liberty Avenue
 Union NJ 07083-8130
 Office: (908) 613-5769
 Cell: (914) 263-6802

 [image: LinkedIn] http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/



 From:Pierson, Shawn shawn.pier...@energytransfer.com
 To:arslist@ARSLIST.ORG,
 Date:02/24/2015 10:22 AM
 Subject:MyIT Services to Atrium CMDB Services
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 --



 **
 Good morning,

 I’m in the process of configuring my proof of concept MyIT/SmartIT box
 and came across something that seems strange to me.  According to what I’ve
 been told, there’s no direct connection between the Services that are
 configured in the CMDB and what exists in the “Services” used by MyIT.
 Furthermore, it appears that there isn’t a way to show services being
 available or not based on outages reported within ITSM.  I hope I’m wrong
 or that this integration is going to be in a future release but I wanted to
 see if anyone else has run into this yet.

 Overall I have a positive view of what MyIT/SmartIT does, but there are a
 few areas like this that seem disconnected.  If there is any interest, I’ll
 write up my opinion of MyIT/SmartIT later this week after I’ve had a few
 more days to play around with it.

 Thanks,

 *Shawn Pierson *
 Remedy Developer | Energy Transfer


 Private and confidential as detailed *here*
 http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot
 access hyperlink, please e-mail sender.
 _ARSlist: Where the Answers Are and have been for 20 years_

 -- CONFIDENTIALITY
 NOTICE: This e-mail, and any attachments thereto, is intended only for use
 by the addressee(s) named herein and may contain confidential information.
 If you are not the intended recipient of this e-mail, you are hereby
 notified that any dissemination, distribution or copying of this e-mail,
 and any attachments thereto, is strictly prohibited. If you have received
 this e-mail in error, please permanently delete the original and any copy
 of any e-mail and any printout thereof. Thank you for your compliance.
   ­­  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

OT:CR Server and Reports Question

[Patrick Zandi]

Moving an older 32bit version (odbc 32bit) to a new server (64/32bit)
CR Server 2011

If I create a report in CR Desktop/Designer, and put on server everything
works fine.  Need to Move the CR Server .RPT and modify its connection.
keeping the fields as they are in place.

and no the customer does not want to use LIVE update ..


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Patrick Zandi]

call me tomorrow lisa...
8-)

On Tue, Dec 23, 2014 at 3:02 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:

 That's under User Variables correct?  I tried D:\TEMP, I'll try C:\TEMP,
 but I think I'll probably get the same error.

 Lisa

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54
 Sent: Tuesday, December 23, 2014 2:36 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of
 Free Disk Space

 Lisa,
 Change you Environment Variable TEMP (%TEMP%) to C:\TEMP
 It doesn't like it if there are spaces in the path


 Gregory Givens


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
 OPERATIONS
 Sent: Tuesday, December 23, 2014 11:28 AM
 To: arslist@ARSLIST.ORG
 Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
 Disk Space

 I'm getting an error that my installation folder only has 0 MB of free
 Disk Space and I have over 4 GB's of Free Disk Space.  I researched this
 and some people suggested updating the TEMP environment which I have done,
 but to no avail.  Is there anything else I need to check?  I'm an
 administrator on the folders.  This is a Windows Server.  I was able to
 upgrade my other server from 8.1.01 to 8.1 SP2 without any problems (same
 server type and structure).

 Any ideas?

 Lisa Kemes
 Remedy Consultant
 Dev Technology Group
 DLA Office: (717) 770-6437
 Cell Phone: (717) 602-9460
 lisa.ke...@devtechnology.com


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed

[Patrick Zandi]

NOT RESOLVED:: BMC  prestack out of box install,  UDDI did not work, cause
it was not installed.. 8.1.01  -- so I installed Atrium core 8.1.2 on
installation, and it went well.. I thought.. now BMC is attempting to
figure out what is wrong with it.. they are struggling.. it shows no signs
of being bad except in the logs.


On Tue, Oct 7, 2014 at 9:22 PM, Patrick Zandi remedy...@gmail.com wrote:

 SOLVED:: Server reboot

 On Tue, Oct 7, 2014 at 8:50 AM, Patrick Zandi remedy...@gmail.com wrote:

 Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer
 2014

 Type ARSYSTEM
 AR SERVER NAME : LAB
 PORT: 2100
 Remedy Application Service password: SuperSecretSquirrell

 Test connectBAM  works fine
 Save  FAILED

 Error occurred while executing BaseConnector.addConnectorToRep
 at
 com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown
 Source)
 at
 com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55)
 at
 com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197)

 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed

[Patrick Zandi]

Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer
2014

Type ARSYSTEM
AR SERVER NAME : LAB
PORT: 2100
Remedy Application Service password: SuperSecretSquirrell

Test connectBAM  works fine
Save  FAILED

Error occurred while executing BaseConnector.addConnectorToRep
at
com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown
Source)
at
com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55)
at
com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197)

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Software has Rebranded

[Patrick Zandi]

Go the the front BMC webpage, and select products : then hold your mouse
pointer over the top banner area...
It goes crazy...
Jumping in and out of focus

On Tue, Oct 7, 2014 at 8:55 AM, Patrick Zandi remedy...@gmail.com wrote:

 no they are prettier

 On Tue, Oct 7, 2014 at 8:53 AM, Patrick Zandi remedy...@gmail.com wrote:

 Oh wait!  are they owned by  dunder mifflin now
 signed: the office

 On Tue, Oct 7, 2014 at 8:39 AM, Pierson, Shawn 
 shawn.pier...@energytransfer.com wrote:

 This must be why bmc.com/support was down all of yesterday.

 Yeah, I preferred the prior color scheme.  For some reasons the new
 design of their site makes me think it's what the Cleveland Browns would do
 with a generic Wordpress template if hired to make an site for Dunder
 Mifflin Paper Company.  The logo says V or W more than B and looks
 like a bad guy from a late 1970's arcade game.

 That being said, I don't really care about such things as long as their
 software does what we need, I just think BMC is going through too much
 effort to appear to be a trendy new startup rather than the ITSM market
 leader.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Tuesday, October 07, 2014 7:24 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC Software has Rebranded

 Not sure I care about the new logo and the new colour scheme.

 Joe

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pat Zandi
 Sent: Tuesday, October 07, 2014 8:11 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC Software has Rebranded

 Hideous

 Sent from my iPhone

  On Oct 7, 2014, at 6:55 AM, Jeff Lockemy jlock...@gmail.com wrote:
 
  Good Morning,
 
  BMC Software is rebranding and is now just BMC, with a new logo and
  color scheme.  Check out their new website.  I know they are doing
  some restructuring and refocusing within their product lines too.  I
  am sure
 more
  news will follow.
 
  Cheers,
  Jeff
 
 

 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
  Answers Are, and have been for 20 years
  bmc.jpg


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Private and confidential as detailed here:
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot
 access the link, please e-mail sender.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Software has Rebranded

[Patrick Zandi]

Sorry guys it might just be me.. I am on firefox beta 33

On Tue, Oct 7, 2014 at 9:11 AM, Patrick Zandi remedy...@gmail.com wrote:

 Go the the front BMC webpage, and select products : then hold your mouse
 pointer over the top banner area...
 It goes crazy...
 Jumping in and out of focus

 On Tue, Oct 7, 2014 at 8:55 AM, Patrick Zandi remedy...@gmail.com wrote:

 no they are prettier

 On Tue, Oct 7, 2014 at 8:53 AM, Patrick Zandi remedy...@gmail.com
 wrote:

 Oh wait!  are they owned by  dunder mifflin now
 signed: the office

 On Tue, Oct 7, 2014 at 8:39 AM, Pierson, Shawn 
 shawn.pier...@energytransfer.com wrote:

 This must be why bmc.com/support was down all of yesterday.

 Yeah, I preferred the prior color scheme.  For some reasons the new
 design of their site makes me think it's what the Cleveland Browns would do
 with a generic Wordpress template if hired to make an site for Dunder
 Mifflin Paper Company.  The logo says V or W more than B and looks
 like a bad guy from a late 1970's arcade game.

 That being said, I don't really care about such things as long as their
 software does what we need, I just think BMC is going through too much
 effort to appear to be a trendy new startup rather than the ITSM market
 leader.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Tuesday, October 07, 2014 7:24 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC Software has Rebranded

 Not sure I care about the new logo and the new colour scheme.

 Joe

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pat Zandi
 Sent: Tuesday, October 07, 2014 8:11 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC Software has Rebranded

 Hideous

 Sent from my iPhone

  On Oct 7, 2014, at 6:55 AM, Jeff Lockemy jlock...@gmail.com wrote:
 
  Good Morning,
 
  BMC Software is rebranding and is now just BMC, with a new logo and
  color scheme.  Check out their new website.  I know they are doing
  some restructuring and refocusing within their product lines too.  I
  am sure
 more
  news will follow.
 
  Cheers,
  Jeff
 
 

 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
  Answers Are, and have been for 20 years
  bmc.jpg


 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Private and confidential as detailed here:
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot
 access the link, please e-mail sender.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




 --
 Patrick Zandi




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)

[Patrick Zandi]

I like it, it appears cool.
however... it costs extra. Unless I am wrong..
I think personally it should just come with the product, and it helps with
the compatition - SNOW
My opinion


On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.com wrote:

 **

 BMC and the Remedy ITSM team are pleased to announce our next generation
 Remedy IT Service Management experience, Remedy with Smart IT
 http://www.bmc.com/it-solutions/remedy-smart-it.html.



 Smart IT provides Remedy users an entirely new experience! An experience
 that is intelligent, mobile and beautiful.



 *Intelligent Interactions:*



 More insight, less effort. Formless interactions and data-driven insights
 make for a more productive and knowledgeable staff.



 *Beautiful Experience:*



 More functionality. Fewer clicks. Faster learning and higher user adoption
 provide better customer satisfaction with a modern user experience.



 *Mobile First:*



 Same service desk, any device. Get responsive service delivery from
 anywhere. Always up to date with instant access even while remote.



 *Collaborative Knowledge:*



 Real-time, every time. Embrace a new paradigm where knowledge is enabled
 not only by articles, but through instant service desk collaboration.



 To read more information on how to get started with Remedy with Smart IT
 follow this link
 https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0
 .



 The Remedy ITSM team is excited to be a major part of this year’s BMC
 Engage user conference. We understand that not everyone can join us
 in-person at Engage.  However, you can still learn about Smart IT from the
 comfort of your own desk or home as we bring the Remedy @ Engage experience
 to you via live streaming video. Key members of the Remedy team, including
 Robin Purohit - ITSM President, will host a special, live session at noon
 EST on October 15th introducing Remedy with Smart IT.



 Register here to join the BMC Remedy team
 http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html
 as we celebrate the release of this fantastic new Remedy experience that
 provides every customer a smarter service desk.







 Although this particular announcement is focused on the packaged
 applications, there is a lot going on with the platform as well.  All of
 the work that is being done to enable the new Smart IT approach is being
 done within the platform and will therefore be available for anyone doing
 customizations or building custom applications.  All changes in the AR
 System or mid-tier will be available in an upcoming release.  And work is
 under way to further expand access to the mobile interfaces that are being
 introduced.



 There will be a number of discussions at Engage around some of the new
 capabilities both short and longer term that are coming to the platform
 that enable the Smart IT improvements and that will be available for custom
 builds and customization/extension of the applications as needed.  There
 are some pretty interesting things coming in the next couple of releases to
 assist with customizations and significantly simplifying

 merging your changes with ones that BMC is making and with adding
 capabilities to make your custom application that much more powerful.





 Regards,



 BMC  Remedy Teams


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed

[Patrick Zandi]

SOLVED:: Server reboot

On Tue, Oct 7, 2014 at 8:50 AM, Patrick Zandi remedy...@gmail.com wrote:

 Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer
 2014

 Type ARSYSTEM
 AR SERVER NAME : LAB
 PORT: 2100
 Remedy Application Service password: SuperSecretSquirrell

 Test connectBAM  works fine
 Save  FAILED

 Error occurred while executing BaseConnector.addConnectorToRep
 at
 com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown
 Source)
 at
 com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55)
 at
 com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197)

 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

cmdb core 8.1.02 -- ummm.. why all the language workflow

[Patrick Zandi]

-- patch cmdb core 8.1.02 installs 153(unknown really might be 200)
languages of Code and data, because I am not going to use it...
This is not very efficient. It might be helpful to ask a question? like you
need any language besides english, spanish, and canadian (comes with a Free
Eh! two per sentence)...

Just saying..

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

OT: IMMEDIATE: SharePoint senior developer type (wash dc area)

[Patrick Zandi]

Ping me if you know someone with this that might be interested..

EMAIL:patrick.za...@devtechnology.com

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

CMDBDRIVER - importing

[Patrick Zandi]

Attempting to do a CMDB Driver utility import

Following all the guides (I can find)

 --  Zero errors in any logs that I see

init

logon (blah blah blah)

Command: impdf

DEFINITION IMPORT

Import Item List:

Number of import items (0): 1

   Item Type: (Class, Attribute) (1-2) (1): BMC.CORE, BMC_COMPUTERSYSTEM

Import option : Create/Overwrite (1-2) (1): 2

Filename containing import data: d:\Test01_CMDB.xml



   CMDBImportDef  results

ReturnCode:  WARNING

Status List : 1 items

Status Struct :

   Message type : WARNING

   Message number :  120136

Message:  The requested object was not found in the import buffer.

   Appended:  :



*ERROR MESSAGE MEANS THE FOLLOWING:*

The requested object was not found in the import buffer. (
CMDB_WARNING_REQUESTED_IMPORT_OBJECT_NOT_FOUND)
*Description* The import item list object (class or attribute) that you
requested does not exist in the .xml (import) file.
*Solution* Make sure that the requested import object (class or attribute)
exists in the .xml (import) file.



The file does have the

BMC.CORE, BMC_COMPUTERSYSTEM  both..


AS BELOW--- shows...

class
classNameId
namespaceNameBMC.CORE/namespaceName
classNameBMC_ComputerSystem/className
/classNameId
classIdBMC_COMPUTERSYSTEM/classId
classTypeInfo
classRegular/
/classTypeInfo
superclassNameId
namespaceNameBMC.CORE/namespaceName
classNameBMC_System/className
/superclassNameId
characList
singletonfalse/singleton
abstractnone/abstract
finalfalse/final
description

 etc etc 



Got any expertise / insight in this?  --- I think it is something simple..





Documentation links.



https://docs.bmc.com/docs/display/public/ac81/BMC+Atrium+CMDB+C+API+error+messages
ß Error messages



https://docs.bmc.com/docs/display/public/ac81/cmdbdriver+program



https://docs.bmc.com/docs/display/public/ac81/cmdbdriver+script+-+Import+example


https://docs.bmc.com/docs/display/public/ac81/Import+and+export+commands+for+cmdbdriver

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remedy 8.1 on server 2012

[patrick zandi]

have installed remedy 8.1.01 on 2012 server, with sqlserver 2014  no problem


On Wed, Sep 10, 2014 at 3:03 PM, Saji Philip sphili...@gmail.com wrote:

 **

 Has anyone attempted installing Remedy on server 2012?
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Services Migration from Cisco RC to BMC Remedy SRM

[patrick zandi]

That I know of : It is just a build from scratch. but I do not know CRC --
I know of no migration tool


On Tue, Aug 26, 2014 at 12:41 PM, rajesh rajhp...@rediffmail.com wrote:

 ** Hi Experts,

 Any thoughts on below query.

 Regards,
 Raj

 On Wed, 20 Aug 2014 22:47:23 +0530 rajesh  wrote

 Hi All,
 

 
 We have a requirement of moving all the Services from our Current Product
 (Cisco Request
 Center)
 
 to BMC SRM.We have Close to 200 services which needs to be migrated to BMC
 SRM.
 
 I would appreciate if you can provide insight on the same as i do not want
 to build 200
 Services
 
 manually in SRM.
 

 
 What should be the best way to migrate services from Third Party Tool to
 BMC SRM.
 

 
 Thanks,
 
 Raj
 Get your own FREE website, FREE domain  FREE mobile app with Company
 email. Know More 


 http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?
 Get your own *FREE* website, *FREE* domain  *FREE* mobile app with
 Company email.
 *Know More *
 http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=sign-1-10-13___cmp=hostlnk=sign-1-10-13nsrv1=host
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

QQ: MSSQL server name / Instance name issue

[patrick zandi]

I am sure I am just missing the obvious today..

Win: 2012 - connecting to an instance of the 2012 sql server
Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)
Instance name :: remedy
SA password it says::

   - The instance name *REMEDY *is not valid for the host *NAME-w12-sql-1*
   /​ port *1435*
   -Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY* for the
   host *dtg-w12-sql-1* /​ port *1435*

*So I put in the following::*
 hostname NAME-W12-SQL-1\REMEDY
Instance name : remedy
System installer says:

   - he installer is unable to resolve NAME-w12-sql-1\​REMEDY into an IP
   address.Clients cannot communicate to the Server unless they can resolve
   into an IP address

If I put in the IP address \ REMEDY is says same thing.


I know it is something silly, it must be the fly on my nose (too close).










if I put in NAME-W12-SQL-1  (it says it should be the above)

do I need to create some sort of Alias? like in the /etc/hosts?
or registry? for it to get accepted.




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

[patrick zandi]

but if I take the slash out and put it into the instance name it fails as
well.
DB Information:
Hostname or IP :: Hostname IP
instance name : blank --- invalid instance

if
Hostname or IP :: Hostname IP
instance name : remedy
is says Instance name remedy is not validfor host ip/port 
Detected the sql server instance name-w12-sql-1\remedy for the host ip
/port 1435 

It tells you what it should be but cannot accept it..



On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* /​ port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY* for
 the host *dtg-w12-sql-1* /​ port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

[patrick zandi]

Lets start with the environment:
When logging into MSSQL server management studio I use the following
settings.
Servername : name-w12-sql-1\remedy
instance name : remedy

with sa password and Voila.. no problems.
if I view connection properties it says:
Server name:: name-w12-sql-1/remedy,1435
instance name:: remedy

With 2012 sql server you can create seperate instances within itself.  hope
that makes sense.



On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* /​ port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY*
 for the host *dtg-w12-sql-1* /​ port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

[patrick zandi]

it is a NAMED INSTANCE on the SQL Server...
that is why the ip/named instancethen the instance name (which is
different).



On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com wrote:

 Lets start with the environment:
 When logging into MSSQL server management studio I use the following
 settings.
 Servername : name-w12-sql-1\remedy
 instance name : remedy

 with sa password and Voila.. no problems.
 if I view connection properties it says:
 Server name:: name-w12-sql-1/remedy,1435
 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY
 into an IP address. .Clients cannot communicate to the Server unless they
 can resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* /​ port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY*
 for the host *dtg-w12-sql-1* /​ port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY
 into an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

[patrick zandi]

http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

shows the format:  but it appears remedy does not follow it?   also the
drop down never works, but I guessed that was another bug.



On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com wrote:

 it is a NAMED INSTANCE on the SQL Server...
 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:
 When logging into MSSQL server management studio I use the following
 settings.
 Servername : name-w12-sql-1\remedy
 instance name : remedy

 with sa password and Voila.. no problems.
 if I view connection properties it says:
 Server name:: name-w12-sql-1/remedy,1435
 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails
 as well.
 DB Information:
 Hostname or IP :: Hostname IP
 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy
 is says Instance name remedy is not validfor host ip/port 
 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..



 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY
 into an IP address. .Clients cannot communicate to the Server unless they
 can resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the
 application server wouldn't connect to a database instance if the name was
 longer than 12 characters.  Maybe try creating an alias in the LMHOSTS 
 file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host *
 NAME-w12-sql-1* /​ port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY*
 for the host *dtg-w12-sql-1* /​ port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY
 into an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts?

 or registry? for it to get accepted.

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: MSSQL server name / Instance name issue

[patrick zandi]

2012 os, 2012 sql server  (multiple instances) I am using a name instance
called remedy.
Checking... ssms connects fine with the  ip\remedy  in the hostname  or
hostname\remedy which is the named instance name no problem.
logged on to the sql server I see the port 1435 coming in from the ip of
the remedy server (SSMS) not because of remedy install.



On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

 **

 What version are you running into this on?  I want to say I had that
 problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in
 my environment.  I wish I could remember how I got around it.  This may be
 my imagination, but there could be something akin to a portmapper on the
 SQL Server where you aren’t really using 1435.  Can you connect with SSMS
 and then open up a command prompt and type netstat and hit enter and look
 for that SQL Server and see what port you are actually connecting to?  That
 may be one thing to investigate.



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Energy Transfer



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 11:16 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

 shows the format:  but it appears remedy does not follow it?   also the
 drop down never works, but I guessed that was another bug.



 On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com
 wrote:

 it is a NAMED INSTANCE on the SQL Server...

 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:

 When logging into MSSQL server management studio I use the following
 settings.

 Servername : name-w12-sql-1\remedy

 instance name : remedy

 with sa password and Voila.. no problems.

 if I view connection properties it says:

 Server name:: name-w12-sql-1/remedy,1435

 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.

 DB Information:
 Hostname or IP :: Hostname IP

 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy

 is says Instance name remedy is not validfor host ip/port 

 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..





 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12 characters.  Maybe try creating an alias in the LMHOSTS file?



 FWIW,

 --Phil


   --

 *From:* Action Request System discussion list(ARSList) [
 arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com]
 *Sent:* Tuesday, August 05, 2014 08:38
 *To:* arslist@ARSLIST.ORG
 *Subject:* QQ: MSSQL server name / Instance name issue

 **

 I am sure I am just missing the obvious today..

 Win: 2012 - connecting to an instance of the 2012 sql server
 Servername ::  NAME-W12-SQL-1\REMEDY,1435(mssql connection settings)

 Instance name :: remedy

 SA password it says::

 · The instance name *REMEDY *is not valid for the host
 *NAME-w12-sql-1* /​ port *1435*

 ·   Detected the SQLServer instance *NAME-W12-SQL-1\​ REMEDY* for
 the host *dtg-w12-sql-1* /​ port *1435*

 *So I put in the following::*

 hostname NAME-W12-SQL-1\REMEDY

 Instance name : remedy

 System installer says:

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address.Clients cannot communicate to the Server unless they can
 resolve into an IP address

 If I put in the IP address \ REMEDY is says same thing.



 I know it is something silly, it must be the fly on my nose (too close).

 if I put in NAME-W12-SQL-1  (it says it should be the above)

 do I need to create some sort of Alias? like in the /etc/hosts

Re: MSSQL server name / Instance name issue

[patrick zandi]

I have tried   host,   host\named instancehost\named
instance:0,porthost\named instance,port
host
then instance name

going insane..

I can login with ssms, and I can query db no problem

but the login is as   hostname(or IP)\named instance,port

name-W12-SQL-1\REMEDY,1435
8.1.01  does not like it with or without port (cause port is in the line
below)...

I actually built a server (8 of them) and after installation we had to
change the ar.conf to hostname,port
or they would not run.. I think someone at the Engineering area missed a
step... but this was for a SQL Cluster..
it would let you install, but not bounce..now this one will not let me
install..




On Tue, Aug 5, 2014 at 2:24 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Just to humor the installation script, have you tried putting the IP
 Address and server name entry into the hosts file on the AR System server
 where the MS-SQL client is installed?



 Also try installing the full client (client tools) and see if you can
 connect the SQL server manager and open a Query Analyzer session.



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 12:42 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 2012 os, 2012 sql server  (multiple instances) I am using a name instance
 called remedy.

 Checking... ssms connects fine with the  ip\remedy  in the hostname  or
 hostname\remedy which is the named instance name no problem.

 logged on to the sql server I see the port 1435 coming in from the ip of
 the remedy server (SSMS) not because of remedy install.



 On Tue, Aug 5, 2014 at 12:28 PM, Pierson, Shawn 
 shawn.pier...@energytransfer.com wrote:

 **

 What version are you running into this on?  I want to say I had that
 problem with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in
 my environment.  I wish I could remember how I got around it.  This may be
 my imagination, but there could be something akin to a portmapper on the
 SQL Server where you aren’t really using 1435.  Can you connect with SSMS
 and then open up a command prompt and type netstat and hit enter and look
 for that SQL Server and see what port you are actually connecting to?  That
 may be one thing to investigate.



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Energy Transfer



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, August 05, 2014 11:16 AM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 http://technet.microsoft.com/en-us/library/ms191229%28v=sql.105%29.aspx

 shows the format:  but it appears remedy does not follow it?   also the
 drop down never works, but I guessed that was another bug.



 On Tue, Aug 5, 2014 at 12:01 PM, patrick zandi remedy...@gmail.com
 wrote:

 it is a NAMED INSTANCE on the SQL Server...

 that is why the ip/named instancethen the instance name (which is
 different).



 On Tue, Aug 5, 2014 at 11:39 AM, patrick zandi remedy...@gmail.com
 wrote:

 Lets start with the environment:

 When logging into MSSQL server management studio I use the following
 settings.

 Servername : name-w12-sql-1\remedy

 instance name : remedy

 with sa password and Voila.. no problems.

 if I view connection properties it says:

 Server name:: name-w12-sql-1/remedy,1435

 instance name:: remedy

 With 2012 sql server you can create seperate instances within itself.
 hope that makes sense.



 On Tue, Aug 5, 2014 at 11:11 AM, patrick zandi remedy...@gmail.com
 wrote:

 but if I take the slash out and put it into the instance name it fails as
 well.

 DB Information:
 Hostname or IP :: Hostname IP

 instance name : blank --- invalid instance

 if
 Hostname or IP :: Hostname IP
 instance name : remedy

 is says Instance name remedy is not validfor host ip/port 

 Detected the sql server instance name-w12-sql-1\remedy for the host ip
 /port 1435 

 It tells you what it should be but cannot accept it..





 On Tue, Aug 5, 2014 at 10:27 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 **

 I believe it is telling you it wants just the server name
 NAME-w12-sql-1   as a slash is not valid in the name of a machine

 · The installer is unable to resolve NAME-w12-sql-1\​REMEDY into
 an IP address. .Clients cannot communicate to the Server unless they can
 resolve into an IP address





 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Murnane, Phil
 *Sent:* Tuesday, August 05, 2014 8:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MSSQL server name / Instance name issue



 **

 Patrick:



 Years ago (maybe ARS 4.x?) I encountered a problem where the application
 server wouldn't connect to a database instance if the name was longer than
 12

Re: ENGAGE

[patrick zandi]

Looks like another Sales deal   head bowing

Duud, if the product does what it suppose to do, it will sell it self.
if the sales is there to convince the Techies a company needs to buy
something.
Well... Wrong Audience Wrong focus... Just go out a buy a QA and the the
stinkin sales manager to sit and wait till it is done cooking and when QA
is happy, then tell the sales guy Go!  in the meantime sit down and color!
IMHO


On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

 **

 The agenda is there… they just hid it… sort of!



 http://bmc.g2planet.com/bmcengage2014/event_agenda



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
 *Sent:* Monday, July 28, 2014 4:52 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ENGAGE



 **

 Is that like the good faith deposit at a car dealer? Say goodbye to that
 $75! Hehe

 Sent from my iPhone


 On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com
 wrote:

  **

 I believe early bird pricing expires July 31st.   So, if the agenda is out
 today or tomorrow, that is just under the wire.



 However, I had to make a call last week,  so I registered and paid for the
 conference with the understanding that I could de-register up to a certain
 date with a $75.00 admin fee.  Well, we'll see about that.  :-)



 Terry








  --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Lynn
 Larsen
 *Sent:* July-28-14 5:03 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ENGAGE

 **

 I’m glad I’m not alone in the trying to get approval for a conference that
 we have no idea what the content is… There should not be “early bird”
 pricing that expires before the detailed agenda is even published, in my
 opinion.



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sanford,
 Claire
 *Sent:* Monday, July 28, 2014 3:55 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ENGAGE



 **

 They missed one mark… in order to get a room you have to go through their
 conference desk.  We are adults.  We should be able to make our own
 reservations.

 If the conference is more “sales” than technical, there is no way I can
 get approval.  I’ll be disappointed if they go back to the way it was
 before it became WWRUG!



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
 Miller
 *Sent:* Monday, July 28, 2014 3:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ENGAGE



 **

 I agree that our WWRUG friends are much better at communicating and giving
 people the information they need to decide, get approvals and make travel
 arrangements than BMC.  Let's just hope they don't completely miss the mark
 on this conference.



 Jason



 On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu
 wrote:

 I still haven't seen much of what is being presented other that lots of
 marketing.

 Is this even worth going to?


 Dave


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


  --


 Note: This e-mail and any attachments may be privileged and confidential
 and protected from disclosure. If the reader of this message is not the
 intended recipient, or an employee or agent responsible for delivering this
 message to the intended recipient, you are hereby notified that any
 disclosure, copying, distribution or use of this e-mail and any attachments
 is strictly prohibited. If you have received this e-mail in error, please
 notify us immediately by returning it to the sender and deleting it from
 your computer system. Thank you for your cooperation.
 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[patrick zandi]

, if the
 agenda is out today or tomorrow, that is just under the wire.



 However, I had to make a call last week,  so I registered and
 paid for the conference with the understanding that I could 
 de-register up
 to a certain date with a $75.00 admin fee.  Well, we'll see 
 about that.
 :-)



 Terry








 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:...@ARSLIST.ORG] *On Behalf Of *Lynn Larsen

 *Sent:* July-28-14 5:03 PM
 *To:* ars...@arslist.org
 *Subject:*Re: ENGAGE


 **

 I’m glad I’m not alone in the trying to get approval for a
 conference that we have no idea what the content is… There should 
 not be
 “early bird” pricing that expires before the detailed agenda is 
 even
 published, in my opinion.



 *From:* Action Request System discussion list(ARSList) [
 mailto:...@ARSLIST.ORG] *On Behalf Of *Sanford, Claire

 *Sent:* Monday, July 28, 2014 3:55 PM
 *To:* ars...@arslist.org
 *Subject:*Re: ENGAGE




 **

 They missed one mark… in order to get a room you have to go
 through their conference desk.  We are adults.  We should be able 
 to make
 our own reservations.

 If the conference is more “sales” than technical, there is no
 way I can get approval.  I’ll be disappointed if they go back to 
 the way it
 was before it became WWRUG!



 *From:* Action Request System discussion list(ARSList) [
 mailto:...@ARSLIST.ORG] *On Behalf Of *Jason Miller

 *Sent:* Monday, July 28, 2014 3:51 PM
 *To:* ars...@arslist.org
 *Subject:*Re: ENGAGE




 **

 I agree that our WWRUG friends are much better at communicating
 and giving people the information they need to decide, get 
 approvals and
 make travel arrangements than BMC.  Let's just hope they don't 
 completely
 miss the mark on this conference.



 Jason



 On Mon, Jul 28, 2014 at 11:47 AM, David Boylan 
 david_...@brown.edu wrote:

 I still haven't seen much of what is being presented other that
 lots of marketing.

 Is this even worth going to?


 Dave

 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_






 --


 Note: This e-mail and any attachments may be privileged and
 confidential and protected from disclosure. If the reader of this 
 message
 is not the intended recipient, or an employee or agent responsible 
 for
 delivering this message to the intended recipient, you are hereby 
 notified
 that any disclosure, copying, distribution or use of this e-mail 
 and any
 attachments is strictly prohibited. If you have received this 
 e-mail in
 error, please notify us immediately by returning it to the sender 
 and
 deleting it from your computer system. Thank you for your 
 cooperation.
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --


 *Tauf Chowdhury *




 --


 *Tauf Chowdhury *
 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --


 *Tauf Chowdhury*
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367




 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367 _ARSlist: Where the Answers Are and have been for 20
 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

[patrick zandi]

 the tnsnames.ora
 configuration file.



 Another possible reason could be a default domain setting.

 In your Oracle Client configuration do you have an SQLNET.ORA
 configuration file that defines?

 names.default_domain = world



 In those cases the TNSNAMES entry wanted to be:

 CONNENTRY.WORLD =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 And then my login using SQLPLUS would be

 sqlplus user@CONNENTRY.WORLD



 Fred





 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe
 D'Souza
 *Sent:* Wednesday, July 09, 2014 10:44 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle Database..



 **

 We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server.



 I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am
 unable to connect with a connection error that reads as:



 ORA-12154: TNS:could not resolve the connect identifier specified



 I have checked my tnsnames.ora file for any possible errors in the
 connection string and can’t seem to find one. This is the contents of the
 entry (I  have replaced the actual IP and the service name and what not
 with fictitious names for security reasons – the port is 1521 which is the
 default port.)



 ## Remedy ITSM db - Devl - Used IP instead of hostname

 CONNENTRY =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 While connecting I use the username  password as given to me and
 connentry as the host string.



 What could possibly be the causes of ORA-12154 that I ought to check for?
 I suspect something wrong with my connection string in my tnsnames.ora file
 but can’t figure what it is. I checked with the DBA’s for the exact IP,
 port, service name and they say it all checks out.



 I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be
 compatible with Oracle Database version 11.2.0.3.0, but I do not think that
 could be the problem as Oracle clients are usually compatible with at least
 1 version forward or backward.





 Any insights as to what I and my DBA’s may be missing may help..



 Thanks..



 Joe








  --

 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2014.0.4716 / Virus Database: 3986/7812 - Release Date: 07/07/14

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

[patrick zandi]

or was it 8.1.01.001.0001
or 8.1.01.001.0001.1

 LOL !!!   too early for friday humor...


On Thu, Jul 10, 2014 at 3:03 PM, patrick zandi remedy...@gmail.com wrote:

 got two tricks I learned recently to try... apparently coding and the QA
 might not be the same these days...
 #1
 ar.conf
 modify the db server name to the followingHOSTNAME,PORT (Yes that
 is COMMA PORT) because of the underlying JAVA doing the connection.

 (Don't ask how I did that)

 #2  SLM issues in the oracle RAC // the actual configurations Remedy built
 need to be modified cause the use the Rhyme  Value:value:value and the
 oracle rac is looking for
 value:value\value   (Yes it is  Value Colon value Slash value )

 Weird issues..  I found in 8.1.01 Windows based ARS / ITSM



 On Thu, Jul 10, 2014 at 1:14 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 @William,

 I usually (and I did this time too) edit my tnsnames.ora file by hand
 instead of using the Net Manager or whatever that utility is. So we can
 rule out the strange invisible character theory I think.



 @Patrick,

 I can ping the IP as well as tnsping the server with no problems. I’m not
 using the hostname but the IP instead, so an entry in the host files is not
 needed. I’m having our DBA look into this issue as well and they have not
 yet spotted anything out of the ordinary. Not yet anyways.



 @Fredrick,

 The only difference between others who can connect using the oracle user
 and password (its not a domain or NT account), is that they use corporate
 hardware so logon to the domain – I use my personal laptop, so I VPN into
 their network. I’ve been told that should not make a difference because
 they do not use any special restrictions that restrict access to only
 corporate users.



 As an alternate, I will try to use the Squirrel client that I have never
 used before in the hope I could at least get that working. I have noticed
 others using it here and it has a Toad like interface. I’m going to try my
 luck with that and if that works I’ll scratch off my oracle client and
 rebuild it just in case something has jinxed my SQL*Plus client. Having
 used SQL*Plus only in the past, I am more comfortable with it but with this
 problem I’m willing to go with whatever that works. I’ll let you’ll know if
 Squirrel solves the connection problems..



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow
 *Sent:* Wednesday, July 09, 2014 4:58 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 I've seen two different times where the tnsnames.ora file had some type
 of invisible control character in it and the file would not work.



 We'd re-type it and try again and it worked - even though the files would
 be identical to visual inspection and were checked by multiple people.



 If you're on Unix you might want to run dos2unix on the file.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
 *Sent:* Wednesday, July 09, 2014 3:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 **

 Ok … Since you can connect to other databases listed in the TNSNAMES.ORA
 file that should rule that out



 Since you have SQLNET.AUTHENTICATION_SERVICES= (NTS) I wonder if there
 is a permissions issue with the user and password you were given.



 NTS uses Windows native authentication to allow access to a database.  If
 you are specifying a user and password yourself I usually prefer to set
 this to NONE or comment out that line in the sqlnet.ora file.



 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Wednesday, July 09, 2014 3:25 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 **

 I can connect to other databases whose connection strings are defined in
 that tnsnames.ora file. So that rules out the client not being able to find
 the tnsnames.ora file or any permission related issue to that file.



 I haven’t made any changes to the sqlnet.ora file. The only two non
 commented lines in it are:



 SQLNET.AUTHENTICATION_SERVICES= (NTS)



 NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT)



 Cheers






  --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Grooms,
 Frederick W
 *Sent:* Wednesday, July 09, 2014 12:20 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 I can think of 2 possible reasons off the top of my head.



 One reason is that SQLPLUS could not find the TNSNAMES.ORA file.   Do you
 have an environment variable of TNS_ADMIN?

 In my systems I

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

[patrick zandi]

you need to set your ORACLE_HOME variable / your ORACLE_SID and your
ORACLE_UNIQUE variable.
then the application should work.



On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 I can connect to other databases whose connection strings are defined in
 that tnsnames.ora file. So that rules out the client not being able to find
 the tnsnames.ora file or any permission related issue to that file.



 I haven’t made any changes to the sqlnet.ora file. The only two non
 commented lines in it are:



 SQLNET.AUTHENTICATION_SERVICES= (NTS)



 NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT)



 Cheers






  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W

 *Sent:* Wednesday, July 09, 2014 12:20 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 I can think of 2 possible reasons off the top of my head.



 One reason is that SQLPLUS could not find the TNSNAMES.ORA file.   Do you
 have an environment variable of TNS_ADMIN?

 In my systems I have that environment variable pointing to the folder
 where the tnsnames.ora file is located.  SQLPLUS (and the Oracle client in
 general) use this environment variable to find the tnsnames.ora
 configuration file.



 Another possible reason could be a default domain setting.

 In your Oracle Client configuration do you have an SQLNET.ORA
 configuration file that defines?

 names.default_domain = world



 In those cases the TNSNAMES entry wanted to be:

 CONNENTRY.WORLD =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 And then my login using SQLPLUS would be

 sqlplus user@CONNENTRY.WORLD



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Wednesday, July 09, 2014 10:44 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle Database..



 **

 We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server.



 I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am
 unable to connect with a connection error that reads as:



 ORA-12154: TNS:could not resolve the connect identifier specified



 I have checked my tnsnames.ora file for any possible errors in the
 connection string and can’t seem to find one. This is the contents of the
 entry (I  have replaced the actual IP and the service name and what not
 with fictitious names for security reasons – the port is 1521 which is the
 default port.)



 ## Remedy ITSM db - Devl - Used IP instead of hostname

 CONNENTRY =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 While connecting I use the username  password as given to me and
 connentry as the host string.



 What could possibly be the causes of ORA-12154 that I ought to check for?
 I suspect something wrong with my connection string in my tnsnames.ora file
 but can’t figure what it is. I checked with the DBA’s for the exact IP,
 port, service name and they say it all checks out.



 I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be
 compatible with Oracle Database version 11.2.0.3.0, but I do not think that
 could be the problem as Oracle clients are usually compatible with at least
 1 version forward or backward.





 Any insights as to what I and my DBA’s may be missing may help..



 Thanks..



 Joe




  _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

[patrick zandi]

Sorry got interupted,  then ensure your /etc/hosts file has the ip address
do a tnsping first
using the oracle tnsnames.ora



On Wed, Jul 9, 2014 at 4:41 PM, patrick zandi remedy...@gmail.com wrote:

 you need to set your ORACLE_HOME variable / your ORACLE_SID and your
 ORACLE_UNIQUE variable.
 then the application should work.



 On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 I can connect to other databases whose connection strings are defined in
 that tnsnames.ora file. So that rules out the client not being able to find
 the tnsnames.ora file or any permission related issue to that file.



 I haven’t made any changes to the sqlnet.ora file. The only two non
 commented lines in it are:



 SQLNET.AUTHENTICATION_SERVICES= (NTS)



 NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT)



 Cheers






  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W

 *Sent:* Wednesday, July 09, 2014 12:20 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 I can think of 2 possible reasons off the top of my head.



 One reason is that SQLPLUS could not find the TNSNAMES.ORA file.   Do you
 have an environment variable of TNS_ADMIN?

 In my systems I have that environment variable pointing to the folder
 where the tnsnames.ora file is located.  SQLPLUS (and the Oracle client in
 general) use this environment variable to find the tnsnames.ora
 configuration file.



 Another possible reason could be a default domain setting.

 In your Oracle Client configuration do you have an SQLNET.ORA
 configuration file that defines?

 names.default_domain = world



 In those cases the TNSNAMES entry wanted to be:

 CONNENTRY.WORLD =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 And then my login using SQLPLUS would be

 sqlplus user@CONNENTRY.WORLD



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Wednesday, July 09, 2014 10:44 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 **

 We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production
 server.



 I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am
 unable to connect with a connection error that reads as:



 ORA-12154: TNS:could not resolve the connect identifier specified



 I have checked my tnsnames.ora file for any possible errors in the
 connection string and can’t seem to find one. This is the contents of the
 entry (I  have replaced the actual IP and the service name and what not
 with fictitious names for security reasons – the port is 1521 which is the
 default port.)



 ## Remedy ITSM db - Devl - Used IP instead of hostname

 CONNENTRY =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 While connecting I use the username  password as given to me and
 connentry as the host string.



 What could possibly be the causes of ORA-12154 that I ought to check for?
 I suspect something wrong with my connection string in my tnsnames.ora file
 but can’t figure what it is. I checked with the DBA’s for the exact IP,
 port, service name and they say it all checks out.



 I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be
 compatible with Oracle Database version 11.2.0.3.0, but I do not think that
 could be the problem as Oracle clients are usually compatible with at least
 1 version forward or backward.





 Any insights as to what I and my DBA’s may be missing may help..



 Thanks..



 Joe




  _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..

[patrick zandi]

IF you are using the ORACE_RAC we have found some additional settings in
the TNSNAMES.ora need to be applied AND you have some additional settings
you have to modify in the SLM module, due to the fact that remedy wrote the
code to do it static like  name:sid:table  or something like that...

hope that helps some.


On Wed, Jul 9, 2014 at 4:42 PM, patrick zandi remedy...@gmail.com wrote:

 Sorry got interupted,  then ensure your /etc/hosts file has the ip address
 do a tnsping first
 using the oracle tnsnames.ora



 On Wed, Jul 9, 2014 at 4:41 PM, patrick zandi remedy...@gmail.com wrote:

 you need to set your ORACLE_HOME variable / your ORACLE_SID and your
 ORACLE_UNIQUE variable.
 then the application should work.



  On Wed, Jul 9, 2014 at 4:25 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 I can connect to other databases whose connection strings are defined in
 that tnsnames.ora file. So that rules out the client not being able to find
 the tnsnames.ora file or any permission related issue to that file.



 I haven’t made any changes to the sqlnet.ora file. The only two non
 commented lines in it are:



 SQLNET.AUTHENTICATION_SERVICES= (NTS)



 NAMES.DIRECTORY_PATH= (TNSNAMES, EZCONNECT)



 Cheers






  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W

 *Sent:* Wednesday, July 09, 2014 12:20 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 I can think of 2 possible reasons off the top of my head.



 One reason is that SQLPLUS could not find the TNSNAMES.ORA file.   Do
 you have an environment variable of TNS_ADMIN?

 In my systems I have that environment variable pointing to the folder
 where the tnsnames.ora file is located.  SQLPLUS (and the Oracle client in
 general) use this environment variable to find the tnsnames.ora
 configuration file.



 Another possible reason could be a default domain setting.

 In your Oracle Client configuration do you have an SQLNET.ORA
 configuration file that defines?

 names.default_domain = world



 In those cases the TNSNAMES entry wanted to be:

 CONNENTRY.WORLD =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 And then my login using SQLPLUS would be

 sqlplus user@CONNENTRY.WORLD



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Wednesday, July 09, 2014 10:44 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Slightly OT: Connecting SQL*Plus client to an Oracle
 Database..



 **

 We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production
 server.



 I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am
 unable to connect with a connection error that reads as:



 ORA-12154: TNS:could not resolve the connect identifier specified



 I have checked my tnsnames.ora file for any possible errors in the
 connection string and can’t seem to find one. This is the contents of the
 entry (I  have replaced the actual IP and the service name and what not
 with fictitious names for security reasons – the port is 1521 which is the
 default port.)



 ## Remedy ITSM db - Devl - Used IP instead of hostname

 CONNENTRY =

   (DESCRIPTION =

 (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521))

 (CONNECT_DATA =

   (SERVER = DEDICATED)

   (SERVICE_NAME = connentry)

 )

   )



 While connecting I use the username  password as given to me and
 connentry as the host string.



 What could possibly be the causes of ORA-12154 that I ought to check
 for? I suspect something wrong with my connection string in my tnsnames.ora
 file but can’t figure what it is. I checked with the DBA’s for the exact
 IP, port, service name and they say it all checks out.



 I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be
 compatible with Oracle Database version 11.2.0.3.0, but I do not think that
 could be the problem as Oracle clients are usually compatible with at least
 1 version forward or backward.





 Any insights as to what I and my DBA’s may be missing may help..



 Thanks..



 Joe




  _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

JOB:Immediate: Remedy Developer / ITSM

[patrick zandi]

Dev Technology Group, Inc. is a growing software firm with a stellar
history of supporting mission critical applications that protect and serve
American Citizens.  As a small company, Dev Technology prides itself on its
high level of employee satisfaction.  We strongly value our team members
and continually strive to meet their needs for mutual benefit.

*Remedy Developer*



*Location*: Herndon, VAor   Raleigh, NC



*Position description: *As a result of our continued success we are
currently seeking to add to our team a BMC Remedy consultant with
experience extracting detailed customer requirements and implementing those
requirements within BMC Remedy 7.6+.  The consultant will also have the
aptitude to lend technical assistance during the analysis, design, and
implementation of BMC Remedy Service Management applications, including the
ability to install the system on multiple server platforms and databases.



*Experience required:*



· Must have development experience with BMC Remedy ITSM version
7.5+.

· Must be able to provide application support for the
configuration, customization, and administration of the Remedy ITSM
application.

· Must have experience extracting customer/business requirements
and developing implementation strategy for ITSM solution.

· Familiarity with or ITIL® certifications preferred.

· Experience with Java and XML is a plus

· Experience with a variety of server operating systems and
databases

· Experience developing in a server group environment a plus

· Experience integrating Remedy with external applications using
DSO and web services

· Minimum of 4 years of hands-on experience implementing,
configuring, and customizing BMC Remedy ARS / ITSM systems

· A high degree of interpersonal skill in working with various
levels of technical and business oriented individuals is required.

· Ability to work in a dispersed team environment

· Motivated self-starter requiring minimal supervision

· Prior experience in a consulting environment is preferred.

· Ability to obtain and hold DHS EOD clearance



As a small company, Dev Technology prides itself on its high-level of
employee satisfaction. We strongly value our team members and not only find
success in their desired fields; we also place our employees with their
specific career goals where they are able to advance in their own desired
career path.

*Dev Technology Group offers competitive compensation along with excellent
benefits in a team oriented environment. Please send Cover Letter  Resume
along with your salary requirements to **recruit...@devtechnology.com*
recruit...@devtechnology.com,

Please mention you got this from the ARSLIST, thank you.

Please visit our homepage at www.DevTechnology.com
http://www.devtechnology.com/ for a better understand of what we provide

**Must be able to obtain government clearance which requires U.S
Citizenship*


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: issue with mssql connections

[patrick zandi]

update :  during install to port 700   sysem creates all files and appears
to run
under restart it and attempts to start doing Steams? over 445 -- Not a
MSSQL guru
not sure why it does that or why it moved the port...

the application server service bmc server does not start after a failed
install
give some ms error 1067



On Sun, Jun 8, 2014 at 5:15 AM, JD Hood hood...@gmail.com wrote:

 **
 I've learned to watch for the installer to seemingly stall at the point
 where it does that restart. If it does stall, I immediately head to the
 ar.cfg to see if the DB host values (Sybase-Server-Name: or similar?) are
 correct and if not, edit them with notepad to get it going again. It is a
 bit forgiving since the restart will keep trying to connect to the DB for a
 loong time (not sure how long or how many attempts), but as soon as I
 save the file, it seems to pick it up and continue on the next attempt.

 The cause could be self-inflicted, as in -- the customer initially gives
 me DB info without specifying the port and I try 1433 to start, only to
 have the DBA later say, Oh yeah, I changed the port to (blah) Then it
 seems the installer config file may on some occasions appear to stubbornly
 keep referencing the initial incorrect value or something (I'm not sure
 exactly what/why).

 I've also been given DB hosts that, during the install, I find they can't
 be resolved in DNS and I have to edit the hosts file mid-install to get the
 DB to ping by hostname. I usually do check that before install, but
 sometimes you work with folks who seem quite competent and the last thing
 you expect is that they stand up a DB server and for whatever reason, they
 don't mention that they either forgot or intentionally didn't create a DNS
 entry for it. Weirder things have happened...

 Best of luck and I hope you get it figured out!
 -JDHood



 On Sat, Jun 7, 2014 at 5:43 PM, Zandi remedy...@gmail.com wrote:

 **
 Weird.  I have several servers in one case I could make it work with.
  Host name,700
 In the ar.conf.  Never seen that one before.  Lol
 But the ones that were patched and then unmatched we cannot get to work

 Sent from my iPhone

 On Jun 7, 2014, at 3:00 PM, JD Hood hood...@gmail.com wrote:

 **
 Have you tried editing the ar.cfg manually? I've edited it in the middle
 of an active install to get around this.

 Good Luck!!
 -JDHood


 On Sat, Jun 7, 2014 at 11:22 AM, patrick zandi remedy...@gmail.com
 wrote:

 **
 ENV  2008 r2 64 bit server
 Server is VM  with ARS 8.1.01.001 actively running fine against a MSSQL
 cluster.

 All of a sudden all systems stopped working

 so we tried a fresh install, and now (after if was working for months) a
 bug/error where during the install it creates the instance on the cluster
 using a unique port 700 lets say, and then it restarts the ARS application
 and starts connecting to 1433 ?
 What in the World --- support is almost non resistant.  I opened a
 Critical ticket but is is being thrown under the bus.

 Any Idea's

 Question:  BMC Does not even reference using the mssql client... and is
 there a way to tell the application to use the client, just wondering.

 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: issue with mssql connections

[patrick zandi]

I think we figured it out...
security folks found a vulnerability  with the in the registry
settings for executable..

Another possible solution for Error 1076:



Go to Registry  HKEY LOCAL MACHINE  System  CurrentControlSet  Services
- BMC Remedy Action System Server service Check the ImagePath where
amonitor.exe is defined in double quotes C:\Program Files (x86)\BMC
Software\ARSystem\armonitor.exe

If this is double-quoted, please remove quotes and restart the ARServer
services.




On Mon, Jun 9, 2014 at 12:56 PM, patrick zandi remedy...@gmail.com wrote:

 update :  during install to port 700   sysem creates all files and appears
 to run
 under restart it and attempts to start doing Steams? over 445 -- Not a
 MSSQL guru
 not sure why it does that or why it moved the port...

 the application server service bmc server does not start after a failed
 install
 give some ms error 1067



 On Sun, Jun 8, 2014 at 5:15 AM, JD Hood hood...@gmail.com wrote:

 **
 I've learned to watch for the installer to seemingly stall at the point
 where it does that restart. If it does stall, I immediately head to the
 ar.cfg to see if the DB host values (Sybase-Server-Name: or similar?) are
 correct and if not, edit them with notepad to get it going again. It is a
 bit forgiving since the restart will keep trying to connect to the DB for a
 loong time (not sure how long or how many attempts), but as soon as I
 save the file, it seems to pick it up and continue on the next attempt.

 The cause could be self-inflicted, as in -- the customer initially gives
 me DB info without specifying the port and I try 1433 to start, only to
 have the DBA later say, Oh yeah, I changed the port to (blah) Then it
 seems the installer config file may on some occasions appear to stubbornly
 keep referencing the initial incorrect value or something (I'm not sure
 exactly what/why).

 I've also been given DB hosts that, during the install, I find they can't
 be resolved in DNS and I have to edit the hosts file mid-install to get the
 DB to ping by hostname. I usually do check that before install, but
 sometimes you work with folks who seem quite competent and the last thing
 you expect is that they stand up a DB server and for whatever reason, they
 don't mention that they either forgot or intentionally didn't create a DNS
 entry for it. Weirder things have happened...

 Best of luck and I hope you get it figured out!
 -JDHood



 On Sat, Jun 7, 2014 at 5:43 PM, Zandi remedy...@gmail.com wrote:

 **
 Weird.  I have several servers in one case I could make it work with.
  Host name,700
 In the ar.conf.  Never seen that one before.  Lol
 But the ones that were patched and then unmatched we cannot get to work

 Sent from my iPhone

 On Jun 7, 2014, at 3:00 PM, JD Hood hood...@gmail.com wrote:

 **
 Have you tried editing the ar.cfg manually? I've edited it in the middle
 of an active install to get around this.

 Good Luck!!
 -JDHood


 On Sat, Jun 7, 2014 at 11:22 AM, patrick zandi remedy...@gmail.com
 wrote:

 **
 ENV  2008 r2 64 bit server
 Server is VM  with ARS 8.1.01.001 actively running fine against a MSSQL
 cluster.

 All of a sudden all systems stopped working

 so we tried a fresh install, and now (after if was working for months)
 a bug/error where during the install it creates the instance on the cluster
 using a unique port 700 lets say, and then it restarts the ARS application
 and starts connecting to 1433 ?
 What in the World --- support is almost non resistant.  I opened a
 Critical ticket but is is being thrown under the bus.

 Any Idea's

 Question:  BMC Does not even reference using the mssql client... and is
 there a way to tell the application to use the client, just wondering.

 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

issue with mssql connections

[patrick zandi]

ENV  2008 r2 64 bit server
Server is VM  with ARS 8.1.01.001 actively running fine against a MSSQL
cluster.

All of a sudden all systems stopped working

so we tried a fresh install, and now (after if was working for months) a
bug/error where during the install it creates the instance on the cluster
using a unique port 700 lets say, and then it restarts the ARS application
and starts connecting to 1433 ?
What in the World --- support is almost non resistant.  I opened a Critical
ticket but is is being thrown under the bus.

Any Idea's

Question:  BMC Does not even reference using the mssql client... and is
there a way to tell the application to use the client, just wondering.

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ITSM 8.1 SP1 - Content missing ?

[patrick zandi]

ROFL -- I have been wondering that for YEARS...  Alpha code is what we live
by

When is the Year of the Admin  Coming Back.

it has been the Year of the sales guy for a while now.



On Thu, May 22, 2014 at 11:22 AM, Ortega, Jesus A 
jesus.ort...@lyondellbasell.com wrote:

 **

 When is BMC going to take all of this new-found, private investor money
 and start spending it on Quality and Assurance Testing? Rome is burning and
 the Barbarians are at the gates (SNOW). Every time that I read an ARSlist
 post like this I can’t help but think that BMC is not helping our cause,
 but instead they taking away our armor to defend the Remedy kingdom from
 the constant attacks of marauding bands of SNOW, CA, and HP sales
 barbarians.

 I implore BMC to spend some of that private equity money on Quality
 Assurance testing and stop making poorly-tested code available to us. I
 don’t want to see the carcass of Remedy being eaten by a SNOW vulture. We,
 who are on the frontlines, cannot defend the kingdom by ourselves.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Patil, Vivek
 *Sent:* Wednesday, May 21, 2014 8:43 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ITSM 8.1 SP1 - Content missing ?



 **

 Hi Pritch,

  Can you please refer below topic in ARS List

 Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM
 8.1 
 SP1http://arslist.org/cgi-bin/wa.exe?A1=ind1405L=ARSLISTX=2ECE3F5456A712311DY=vivek_patil%40bmc.com#53



 1] Just importing the 79 objects is not complete solution.

 2] The hotfix was a preventive step and will not fix anything,



 Is this  a TEST Box or PROD ?



 Thanks,

   Vivek



 -Original Message-

 From: Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of pritch

 Sent: Thursday, May 22, 2014 1:23 AM

 To: arslist@ARSLIST.ORG

 Subject: Re: ITSM 8.1 SP1 - Content missing ?



 Fortunately we had another installation that had the forms/workflow.



 Mine was (according to BMC) due to an issue with installing the SLM module
 - They said it removed something like 79 items.  it is a known issue and
 there is a KB (unfortunately I did not save the KB number - and a hot fix -
 but you need to actually ASK BMC for the hot fix - it's apparently not
 published.  AND I downloaded but did not try to apply the hot fix.  Figured
 it was better to correct it manually than to waste time with BMC.  Seems to
 take them three or four days to reply.



 - Original Message -

 From: tboot...@objectpath.com tboot...@objectpath.com

 To: arslist@ARSLIST.ORG

 Sent: Wednesday, May 21, 2014 3:28:47 PM

 Subject: Re: ITSM 8.1 SP1 - Content missing ?



 **

 Pritch



 So.. you probably know my next obvious question.  :-) Have you resolved
 this issue and/or what approach did you make to move forward?



 Terry





 on May 21, 2014, pritch pri...@ptd.net wrote:





 I absolutely saw the same thing on Solaris.



 - Original Message -

 From:  tboot...@objectpath.com   tboot...@objectpath.com 

 To: arslist@ARSLIST.ORG

 Sent: Wednesday, May 21, 2014 2:35:27 PM

 Subject: ITSM 8.1 SP1 - Content missing ?



 **

 RHEL Linux 6.4

 ARSystem 8.1 SP1

 MidTier 8.1 SP1 Patch 001

 Oracle 11G R2



 Hi everyone:



 I was wondering if anyone out there in arslist has installed the new ITSM
 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am
 experiencing.



 I had installed ITSM 8.1 Patch 002 and was working with it for several
 months and everything was working fine.



 On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error
 messages.  Working with BMC on a couple of support issues, there seems to
 be a lot of code missing from the application.  Things that worked
 before, no longer work in SP1.   Active links not there, AL Guides not
 there, data not there, etc.



 Anyone experience this or is it just something that may be local to my
 install ?   I don't have a lot of hair left on my head and would like to
 save it for my retirement years...  :-)



 Terry







 _ARSlist: Where the Answers Are and have been for 20 years_



 ___


 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_




 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_

 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

Re: ITSM 8.1 SP1 - Content missing ?

[patrick zandi]

.



 - Original Message -

 From:  tboot...@objectpath.com   tboot...@objectpath.com 

 To: arslist@ARSLIST.ORG

 Sent: Wednesday, May 21, 2014 2:35:27 PM

 Subject: ITSM 8.1 SP1 - Content missing ?



 **

 RHEL Linux 6.4

 ARSystem 8.1 SP1

 MidTier 8.1 SP1 Patch 001

 Oracle 11G R2



 Hi everyone:



 I was wondering if anyone out there in arslist has installed the new ITSM
 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am
 experiencing.



 I had installed ITSM 8.1 Patch 002 and was working with it for several
 months and everything was working fine.



 On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error
 messages.  Working with BMC on a couple of support issues, there seems to
 be a lot of code missing from the application.  Things that worked
 before, no longer work in SP1.   Active links not there, AL Guides not
 there, data not there, etc.



 Anyone experience this or is it just something that may be local to my
 install ?   I don't have a lot of hair left on my head and would like to
 save it for my retirement years...  :-)



 Terry







 _ARSlist: Where the Answers Are and have been for 20 years_



 ___


 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_




 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_


 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/

 _ARSlist: Where the Answers Are and have been for 20 years_





 --

 *John Sundberg*

 *Kinetic Data, Inc.*

 *Your Business. Your Process.*



 651-556-0930 I john.sundb...@kineticdata.com

 www.kineticdata.com I community.kineticdata.com





 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ITSM 8.1 SP1 - Content missing ?

[patrick zandi]

 _ARSlist: Where the Answers Are and have been for 20 years_




 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_


 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/

 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ITSM 8.1 SP1 - Content missing ?

[patrick zandi]

 like 79 items.  it is a known issue and
 there is a KB (unfortunately I did not save the KB number - and a hot fix -
 but you need to actually ASK BMC for the hot fix - it's apparently not
 published.  AND I downloaded but did not try to apply the hot fix.  Figured
 it was better to correct it manually than to waste time with BMC.  Seems to
 take them three or four days to reply.



 - Original Message -

 From: tboot...@objectpath.com tboot...@objectpath.com

 To: arslist@ARSLIST.ORG

 Sent: Wednesday, May 21, 2014 3:28:47 PM

 Subject: Re: ITSM 8.1 SP1 - Content missing ?



 **

 Pritch



 So.. you probably know my next obvious question.  :-) Have you resolved
 this issue and/or what approach did you make to move forward?



 Terry





 on May 21, 2014, pritch pri...@ptd.net wrote:





 I absolutely saw the same thing on Solaris.



 - Original Message -

 From:  tboot...@objectpath.com   tboot...@objectpath.com 

 To: arslist@ARSLIST.ORG

 Sent: Wednesday, May 21, 2014 2:35:27 PM

 Subject: ITSM 8.1 SP1 - Content missing ?



 **

 RHEL Linux 6.4

 ARSystem 8.1 SP1

 MidTier 8.1 SP1 Patch 001

 Oracle 11G R2



 Hi everyone:



 I was wondering if anyone out there in arslist has installed the new ITSM
 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am
 experiencing.



 I had installed ITSM 8.1 Patch 002 and was working with it for several
 months and everything was working fine.



 On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error
 messages.  Working with BMC on a couple of support issues, there seems to
 be a lot of code missing from the application.  Things that worked
 before, no longer work in SP1.   Active links not there, AL Guides not
 there, data not there, etc.



 Anyone experience this or is it just something that may be local to my
 install ?   I don't have a lot of hair left on my head and would like to
 save it for my retirement years...  :-)



 Terry







 _ARSlist: Where the Answers Are and have been for 20 years_



 ___


 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_




 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_


 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

8.1.01.001 Patches -- Issue

[patrick zandi]

Ran into a issue this week and here is the problem and resolution

Problem ::

ARS 8.1.01 -- attempting to apply ARS patch 001  and it will not work.. it
says no product selected and fails.
It worked on another system...  The P001 SRM, and Atrium did work... however

Solution::
ENV  variable not in system --
BMC_AR_SYSTEM_HOME = PATH-TO-ARSYSTEM folder

Patch runs...

Potential Fix action if this does not work::
Copy ARSystemInstalledConfiguration.xml file from a working server and
replace same file on the non-working server.  Modify the file with the
correct server name entries.  Rerun the installation.

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Deleted user accounts continue to show up in logs

[patrick zandi]

did you delete them from the people form... the User form.  Are their PC's
still running? on the network... LOL... and they have refresh running...
Hilarious...


On Mon, May 5, 2014 at 9:18 AM, David Durling durl...@uga.edu wrote:

 **

 We have “LOGIN FAILED” attempts logged for user accounts that have been
 long deleted from our ARS 7.5 server.  In some cases, the accounts have
 been removed for over a year.  Over that time the midtier would have been
 restarted  flushed multiple times, so it would seem that should get rid of
 anything in cache unless there’s some bug.  As a matter of fact, a flush or
 restart of midtier is exactly when I see them appear in the logs.



 I’ve checked for some of the accounts to make sure the Searches
 Preference, User Central File, and User Preference entries for them were
 removed.  Anyone have an idea what might be going on?



 David



 David Durling

 Enterprise IT Services

 University of Georgia


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

I did not know this happened.. they spun marimba (BBCA) off the company

[patrick zandi]

  Great product...   and it was Cheap for what it did...


*Symphony Marimba  is now the new company.  shocker.. to me.. *

Folks...  this is really sad...

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Remedy and Flash

[patrick zandi]

when you Visualize you should have the Vmotion ability to move from host to
host, which eliminates this from the equation.
But I must be living in a perfect world  the world of a real Data
Center  I know the realities...


On Thu, Mar 20, 2014 at 11:33 AM, Jim Coryat (jcoryat)
jcor...@micron.comwrote:

 Not always true Misi.

 We have virtualized our Remedy environment and so we don't have hardware
 constraints per se.  This not 100% of the time when you consider updating
 the OS on the virtual host but that is less often than an application
 update.  I agree in those cases where you will be migrating code, having a
 tool that will do this consistently and efficiently is paramount.  That is
 why we used the rrrchive application with great success. :^)

 Jim Coryat
 Senior Software Engineer
 Micron Technology, Inc.

 -Original Message-
 From: Misi Mladoniczky [mailto:m...@rrr.se]
 Sent: Thursday, March 20, 2014 8:03 AM
 Subject: Re: BMC Remedy and Flash

 Hi,

 The demo of the zero-downtime application update was really nice. And for
 smaller definition updates it seems great.

 In many cases when it is time to upgrade you AR Server or ITSM, it is
 usually
 time to switch hardware/os/db-version as well. In this scenario it is more
 important to have a good delta-data-migration utility (adv: such as
 rrrchive)
 to minimize the downtime.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Actually it's not 100% true.  If you are patching the host Operating
 system
  etc., this would be true and also to a limited extent for the ARS app
 server.
  However when you are updating the ITSM apps or the ARS app server in a
  significant way (changes the underlying schema), this is not the case.
  When
  Remedy is utilized in a mission critical role, those personnel that
 support
  Remedy would really benefit from a true zero downtime feature.  This was
  presented/discussed at WWRUG 2012 as a possible future enhancement.
  Personally I would really really really like to see this become a
 reality.
 
  Jim Coryat
  Senior Software Engineer
  Micron Technology, Inc.
 
  -Original Message-
  From: Zandi [mailto:remedy...@gmail.com]
  Sent: Tuesday, March 18, 2014 4:49 AM
  Subject: Re: BMC Remedy and Flash
 
  24/7 is already there... It is called server groups, if you implement
 this
  would can take a server down and the others will takeover while it is
 being
  patched.  You will need a load balancer as well.  This also allows for
 larger
  system use as well
  My 2 cents
 
  Sent from my iPhone
 
  On Mar 17, 2014, at 3:12 PM, James Smith bmcremedyarslis...@gmail.com
  wrote:
 
  Nice info Doug, thanks for sharing. Want to add 2 cents if its
 considered
  then its of great use.
 
  Currently we have windows based tools for development activities and
 data
  migration like Developer studio and Import tool. Will it be feasible to
 make
  then available over web?
 
  One more thing, how can we make remedy to be available 24*7 during
 upgrades
  as well - zero downtime upgrades. This will help the product to compete
 in
  the market.
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Remedy and Flash

[patrick zandi]

Joe help me understand the downtime with a server group scenario.

If you have 3 web servers (which can rotate each out and be patched, os and
application wise - then rotated back in), and have 3 Servers is a server
group (which again be pulled patched, upgraded, OS patched and put back
into group) one at a time..  All the servers in the group are connected to
the SQL Cluster / oracle RAC .. I still see no outages, vice a bomb or
something physical/network related.
DR is the fail over to a completely redundant system in a different
location, where either data replication was going on, or the DSO was turned
to active to a live system, which is the case of the bomb/tornado/911
instance.


On Wed, Mar 19, 2014 at 1:06 AM, Joe D'Souza jdso...@shyle.net wrote:

 Within certain limits though.

 I would not go that far to claim to the customer/management that there will
 be absolutely no down time during code migration.

 There will be.

 By taking servers on and off a server group, to upgrade core system
 versions, yes that can be done with 'minimal' down time. But the migration
 and code upgrade, takes as much down time as the migration of the code
 itself takes.

 Even if you stand up a completely new parallel system, and then decide a
 switch by mirroring a database, there still will be that minimal time
 required to port the delta data.

 Personally I think it is not possible to completely eliminate downtime if
 your system is significantly large. Its like approaching infinity in
 mathematics - you can get close, but you can never get there. You just got
 to be content you got close enough..

 Cheers

 Joe


 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi
 Sent: Tuesday, March 18, 2014 6:49 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC Remedy and Flash

 24/7 is already there... It is called server groups, if you implement this
 would can take a server down and the others will takeover while it is being
 patched.  You will need a load balancer as well.  This also allows for
 larger system use as well
 My 2 cents

 Sent from my iPhone

  On Mar 17, 2014, at 3:12 PM, James Smith bmcremedyarslis...@gmail.com
 wrote:
 
  Nice info Doug, thanks for sharing. Want to add 2 cents if its considered
 then its of great use.
 
  Currently we have windows based tools for development activities and data
 migration like Developer studio and Import tool. Will it be feasible to
 make
 then available over web?
 
  One more thing, how can we make remedy to be available 24*7 during
 upgrades as well - zero downtime upgrades. This will help the product to
 compete in the market.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

OT: JOB: Admin/Dev slots

[patrick zandi]

Hello,

I have several upcoming slots out there - were growing  8-)

Where?  DC or Herndon VA, or Raleigh NC.

If you are interested in a Developer Position with ITSM 7.1 - 8.1
experience please send me your  Resume.

patrick.za...@devtechnology.com  http://devtechnology.com/



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: JOB: Admin/Dev slots

[patrick zandi]

US Personnel, and Clearance required.  I will be forwarding these on as I
see fit.

Thanks again for the wonderful responses.


On Wed, Mar 5, 2014 at 2:46 PM, patrick zandi remedy...@gmail.com wrote:

 Hello,

 I have several upcoming slots out there - were growing  8-)

 Where?  DC or Herndon VA, or Raleigh NC.

 If you are interested in a Developer Position with ITSM 7.1 - 8.1
 experience please send me your  Resume.

 patrick.za...@devtechnology.com  http://devtechnology.com/



 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

salesforce -- Got ur little black book

[patrick zandi]

http://www.theregister.co.uk/2014/02/26/zeus_salesforce_malware/


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: arserverd binding to 0.0.0.0

[patrick zandi]

it apparently does not think it has a nic, or have a default address.  Need
to ensure that the address is up and operational and functioning prior to
install.


On Tue, Feb 18, 2014 at 8:13 AM, Narayanan, Radhika 
radhika.naraya...@cgi.com wrote:

 **

 Hi List,



 How can I make the arserverd executable listen on a given, specific IP
 Address and not on 0.0.0.0?



 By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server
 has 5 IP Addresses. I want it to bind only to one of the 5 IP Addresses
 that I mention in armonitor.conf.



 armonitor.conf:

 /apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l
 /etc/arsystem/dc5chw-000



 In this line, the server name is mentioned as dc5chw-000. I want arserverd
 to bind only to this IP Address. How can I achieve this?



 Environment: ARS  8.1 Patch 2 on RHEL 6.4



 Thanks

 Radhika

 +44 20718 25880


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

licenses question (minimum install) ITSM

[patrick zandi]

So we bought ITSM but the install instructions say you need (20 licenses
for each module).
Does that mean that purchasing ITSM you get free 20 licenses?  This must
have been covered before...

Any where would that information be published.

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: [EXTERNAL] reporting methods for ARS 8.1

[patrick zandi]

*BusinessObjects Enterprise XI 3.1 Server  is no longer supported and
beyond EOL according to SAP.. *


*Where is BMC standing on this discussion.. *


On Tue, Feb 11, 2014 at 7:36 PM, David Ferguson
david.fergu...@5kfish.comwrote:

 **
 Yurbi has an out of the box integration with ARS 8.1 that provides a
 codeless approach to creating reports and dashboards and an easy way to
 integrate the Remedy data with any other datasource.   We just made a few
 enhancements described here -
 http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/
   On the first image on the left you can see all the modules we have
 pre-built but you can add any customizations through the interface.

 thanks,

 David


 On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart 
 stuart.sc...@au.fujitsu.com wrote:

 **

 Xtraction is also a viable reporting and Dashboard product. Fast with
 lots of features. Built in integration with Remedy.






 *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited*

  *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, 12 February 2014 6:55 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1



 **

 Thank you bruce..



 On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com
 wrote:

 **

 I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used?

 Sent from my iPhone


 On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote:

 **

 There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know
 of - an yes I could create my own with a UT Custom.

 Of those it appears most are old  and or have security issues - old java::

 business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit
 only, and is old and some newer JAVA versions do not run with it (which
 makes it insecure) and at some places they will not allow it to run - due
 to security risk (it is really old)

 Analytics: while the 7.6.04 version and 8.0 version can be installed you
 can only us certain versions of JAVA and some of those are EOL -- or you
 pay for extended support. you cannot run dynamic reports either, from the
 mid-tier it is a on demand version (login to web client or login to server
 and use thick client). You can email and post to sharepoint on a timed
 basis.

 Birt is using version 2.5 (but newer versions 4.5? I think is out) but
 BMC is only compatible with 2.5

 Adhoc: yup just a bunch of data points.

 BMC : appears weak for either integration or continued reporting with
 models that are forward looking and security conscience. CR 2013 is out
 but cannot use it.

 Am I incorrect in some of these observations?  Could someone tell me that
 CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ?  How
 about  CR 2013 server -- is there any future that BMC will allow reporting
 from this?  How are people handling the WEB and press a button to get
 reports?  Birt?

 Just asking...



 On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.gov
 wrote:

 **

 I am unclear what question you are asking, Patrick.  Are you asking which
 reporting methods compatible with 8.1 are the most secure/security
 compliant?



 Thanks,



 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Reporting Specialist

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008









 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Monday, February 10, 2014 1:47 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] reporting methods for ARS 8.1



 **

 CR 2008 server (old and most likely not security compliant) -- is there
 anything newer that is compatible?

 Analytics (that cannot do reports from the web like CR just
 email/sharepoint - and login)  and is close to not being security compliant
 (JAVA VERSIONS).

 BIRT (older version 2.5 -- but not the latest ) Again security problems?

 Adhoc (yuk)

 Anyone got any good answers?


 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




 --


   *David A. Ferguson*
 Work: 571-354-0515
 Fax: 702-974-2704
 Email: david.fergu...@5kfish.com
 Website: http://www.5kfish.com




 http://www.linkedin.com/in/davferg


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have

Re: [EXTERNAL] reporting methods for ARS 8.1

[patrick zandi]

Funny thing is the 8.1 documentation does still have it listed. CR

Thanks for the other Yurbi and the Xtraction idea's.




On Wed, Feb 12, 2014 at 8:36 AM, patrick zandi remedy...@gmail.com wrote:



 *BusinessObjects Enterprise XI 3.1 Server  is no longer supported and
 beyond EOL according to SAP.. *


 *Where is BMC standing on this discussion.. *


 On Tue, Feb 11, 2014 at 7:36 PM, David Ferguson david.fergu...@5kfish.com
  wrote:

 **
 Yurbi has an out of the box integration with ARS 8.1 that provides a
 codeless approach to creating reports and dashboards and an easy way to
 integrate the Remedy data with any other datasource.   We just made a few
 enhancements described here -
 http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/
   On the first image on the left you can see all the modules we have
 pre-built but you can add any customizations through the interface.

 thanks,

 David


 On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart 
 stuart.sc...@au.fujitsu.com wrote:

 **

 Xtraction is also a viable reporting and Dashboard product. Fast with
 lots of features. Built in integration with Remedy.






 *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited*

  *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, 12 February 2014 6:55 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1



 **

 Thank you bruce..



 On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com
 wrote:

 **

 I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used?

 Sent from my iPhone


 On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote:

 **

 There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know
 of - an yes I could create my own with a UT Custom.

 Of those it appears most are old  and or have security issues - old
 java::

 business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit
 only, and is old and some newer JAVA versions do not run with it (which
 makes it insecure) and at some places they will not allow it to run - due
 to security risk (it is really old)

 Analytics: while the 7.6.04 version and 8.0 version can be installed you
 can only us certain versions of JAVA and some of those are EOL -- or you
 pay for extended support. you cannot run dynamic reports either, from the
 mid-tier it is a on demand version (login to web client or login to server
 and use thick client). You can email and post to sharepoint on a timed
 basis.

 Birt is using version 2.5 (but newer versions 4.5? I think is out) but
 BMC is only compatible with 2.5

 Adhoc: yup just a bunch of data points.

 BMC : appears weak for either integration or continued reporting with
 models that are forward looking and security conscience. CR 2013 is out
 but cannot use it.

 Am I incorrect in some of these observations?  Could someone tell me
 that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ?
 How about  CR 2013 server -- is there any future that BMC will allow
 reporting from this?  How are people handling the WEB and press a button to
 get reports?  Birt?

 Just asking...



 On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.gov
 wrote:

 **

 I am unclear what question you are asking, Patrick.  Are you asking
 which reporting methods compatible with 8.1 are the most secure/security
 compliant?



 Thanks,



 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Reporting Specialist

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008









 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Monday, February 10, 2014 1:47 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] reporting methods for ARS 8.1



 **

 CR 2008 server (old and most likely not security compliant) -- is there
 anything newer that is compatible?

 Analytics (that cannot do reports from the web like CR just
 email/sharepoint - and login)  and is close to not being security compliant
 (JAVA VERSIONS).

 BIRT (older version 2.5 -- but not the latest ) Again security problems?

 Adhoc (yuk)

 Anyone got any good answers?


 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




 --


   *David A. Ferguson*
 Work: 571-354-0515
 Fax: 702-974-2704
 Email: david.fergu...@5kfish.com
 Website: http://www.5kfish.com




 http://www.linkedin.com/in/davferg


  _ARSlist: Where the Answers Are and have

Re: [EXTERNAL] reporting methods for ARS 8.1

[patrick zandi]

There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of
- an yes I could create my own with a UT Custom.

Of those it appears most are old  and or have security issues - old java::

business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit
only, and is old and some newer JAVA versions do not run with it (which
makes it insecure) and at some places they will not allow it to run - due
to security risk (it is really old)

Analytics: while the 7.6.04 version and 8.0 version can be installed you
can only us certain versions of JAVA and some of those are EOL -- or you
pay for extended support. you cannot run dynamic reports either, from the
mid-tier it is a on demand version (login to web client or login to server
and use thick client). You can email and post to sharepoint on a timed
basis.

Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC
is only compatible with 2.5

Adhoc: yup just a bunch of data points.

BMC : appears weak for either integration or continued reporting with
models that are forward looking and security conscience. CR 2013 is out but
cannot use it.

Am I incorrect in some of these observations?  Could someone tell me that
CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ?  How
about  CR 2013 server -- is there any future that BMC will allow reporting
from this?  How are people handling the WEB and press a button to get
reports?  Birt?

Just asking...


On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.govwrote:

 **

 I am unclear what question you are asking, Patrick.  Are you asking which
 reporting methods compatible with 8.1 are the most secure/security
 compliant?



 Thanks,



 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Reporting Specialist

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008









 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Monday, February 10, 2014 1:47 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] reporting methods for ARS 8.1



 **

 CR 2008 server (old and most likely not security compliant) -- is there
 anything newer that is compatible?

 Analytics (that cannot do reports from the web like CR just
 email/sharepoint - and login)  and is close to not being security compliant
 (JAVA VERSIONS).

 BIRT (older version 2.5 -- but not the latest ) Again security problems?

 Adhoc (yuk)

 Anyone got any good answers?


 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: [EXTERNAL] reporting methods for ARS 8.1

[patrick zandi]

Thank you bruce..



On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com wrote:

 **
 I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used?

 Sent from my iPhone

 On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote:

 **
 There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of
 - an yes I could create my own with a UT Custom.

 Of those it appears most are old  and or have security issues - old java::

 business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit
 only, and is old and some newer JAVA versions do not run with it (which
 makes it insecure) and at some places they will not allow it to run - due
 to security risk (it is really old)

 Analytics: while the 7.6.04 version and 8.0 version can be installed you
 can only us certain versions of JAVA and some of those are EOL -- or you
 pay for extended support. you cannot run dynamic reports either, from the
 mid-tier it is a on demand version (login to web client or login to server
 and use thick client). You can email and post to sharepoint on a timed
 basis.

 Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC
 is only compatible with 2.5

 Adhoc: yup just a bunch of data points.

 BMC : appears weak for either integration or continued reporting with
 models that are forward looking and security conscience. CR 2013 is out
 but cannot use it.

 Am I incorrect in some of these observations?  Could someone tell me that
 CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ?  How
 about  CR 2013 server -- is there any future that BMC will allow reporting
 from this?  How are people handling the WEB and press a button to get
 reports?  Birt?

 Just asking...


 On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.govwrote:

 **

 I am unclear what question you are asking, Patrick.  Are you asking which
 reporting methods compatible with 8.1 are the most secure/security
 compliant?



 Thanks,



 *Natalie Stroud*

 SAIC @ Sandia National Laboratories

 ARS-ITSM Reporting Specialist

 Albuquerque, NM USA

 nkst...@sandia.gov

 ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008









 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Monday, February 10, 2014 1:47 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* [EXTERNAL] reporting methods for ARS 8.1



 **

 CR 2008 server (old and most likely not security compliant) -- is there
 anything newer that is compatible?

 Analytics (that cannot do reports from the web like CR just
 email/sharepoint - and login)  and is close to not being security compliant
 (JAVA VERSIONS).

 BIRT (older version 2.5 -- but not the latest ) Again security problems?

 Adhoc (yuk)

 Anyone got any good answers?


 --
 Patrick Zandi

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

reporting methods for ARS 8.1

[patrick zandi]

CR 2008 server (old and most likely not security compliant) -- is there
anything newer that is compatible?

Analytics (that cannot do reports from the web like CR just
email/sharepoint - and login)  and is close to not being security compliant
(JAVA VERSIONS).

BIRT (older version 2.5 -- but not the latest ) Again security problems?

Adhoc (yuk)

Anyone got any good answers?

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Oracle to MSSQL

[patrick zandi]

Oracle to SQL  X .20   or add 20% for sizing ...   Why?  Clobs and Blobs
are different in sizing.
Speed -- well... Cough cough...   ... hopefully you are not leveraging your
cluster..
--- hope that helps some.   I am doing the same right now..  sniff sniff


On Fri, Jan 17, 2014 at 11:25 AM, Tommy Morris
tommy.mor...@radioshack.comwrote:

 **

 AR 7.6.4



 I am looking to switch from Oracle to MSSQL and when I asked my DBA
 manager what the cost of the SQL license would be he fires back this.

 “My first concern is when we talk to Remedy what is their breakdown of
 what % of people use what database? Secondly what is the expected size of
 the db and the expected usage?”



 Has anyone else had to perform research on the global database preference
 of Remedy implementations? As far as the expected size and usage I’m just
 going to tell him to look at the current Oracle db.

 This guy is not going to budge on a move or even a discussion of getting
 Remedy off of Oracle until I can tell him that other companies use MSSQL.
 The data doesn’t even have to be real current.



 Tommy Morris


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Oracle to MSSQL

[patrick zandi]

There are special indexes to build (we do that for you for all new indexes
and you have to do a cleanup

script to convert any existing indexes to the new type) for indexed
searches to work and with the right
settings of options all other comparison operations work.

Do I request those scripts from BMC or is in the docs and installation
package already?



On Fri, Jan 17, 2014 at 12:19 PM, Mueller, Doug doug_muel...@bmc.comwrote:

 **

 Fred,



 The 8.1 release of the AR System requires Oracle 11g.  So, 11g and later
 has everything.



 Now, Oracle has been doing things for years and closing in on this issue.
 They have added partial support

 and some conditions.  But, until now, we have not had success with finding
 all the right settings and

 configuration and options to make the capability completely work.



 There are special indexes to build (we do that for you for all new indexes
 and you have to do a cleanup

 script to convert any existing indexes to the new type) for indexed
 searches to work and with the right

 settings of options all other comparison operations work.



 Doug



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
 *Sent:* Friday, January 17, 2014 9:16 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Oracle to MSSQL



 **

 Doug,



 When you say  “final completion of the work by Oracle has solved the case
 insensitive difference”,  which Oracle version/patch level are you
 referring to (so I know what version we need to get Oracle up to)?



 Fred





 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Mueller,
 Doug
 *Sent:* Friday, January 17, 2014 10:52 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Oracle to MSSQL



 **

 Tommy,



 BMC has customers on both Oracle and MS SQL in significant numbers.



 UNAUDITED but from what we see, the most used database is MS SQL (maybe
 60% and then Oracle in

 the say 30% or a bit more range and others in the less than 10%).



 Smaller customers are much higher on the MS SQL side.  Enterprise
 customers tend to be more heavily on

 the Oracle side.



 The Remedy On Demand (the SaaS offering) system runs on MS SQL for all
 customers.



 The capabilities of the database are in the same ballpark – the 8.1
 release of the AR System and the final

 completion of the work by Oracle has solved the case insensitive
 difference and Oracle finally has full

 case insensitivity option like SQL Server has had for years which closes
 the main functional difference

 between the databases.



 In general, decisions are made based on in house expertise with a database
 – a lot based on what other

 products they are using use as the database.  Hardware things are on is an
 issue of course given that

 MS SQL runs only on Windows.



 Either database will do a good job for you.  BMC has large customers on
 both databases with large data

 volumes (millions of records) and large number of users (thousands of
 concurrent users).



 I hope this is useful,



 Doug Mueller



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tommy
 Morris
 *Sent:* Friday, January 17, 2014 8:25 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Oracle to MSSQL



 **

 AR 7.6.4



 I am looking to switch from Oracle to MSSQL and when I asked my DBA
 manager what the cost of the SQL license would be he fires back this.

 “My first concern is when we talk to Remedy what is their breakdown of
 what % of people use what database? Secondly what is the expected size of
 the db and the expected usage?”



 Has anyone else had to perform research on the global database preference
 of Remedy implementations? As far as the expected size and usage I’m just
 going to tell him to look at the current Oracle db.

 This guy is not going to budge on a move or even a discussion of getting
 Remedy off of Oracle until I can tell him that other companies use MSSQL.
 The data doesn’t even have to be real current.



 Tommy Morris







 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Oracle to MSSQL

[patrick zandi]

cost::  that is all...  for us.
IMHO
now sure how scientific that is..  8-)


On Fri, Jan 17, 2014 at 12:57 PM, Jason Miller jason.mil...@gmail.comwrote:

 **
 Completely unscientific but it seems I have noticed more people asking
 about moving from Oracle to SQL Server in recent years.  A trend?

 Jason


 On Fri, Jan 17, 2014 at 8:41 AM, patrick zandi remedy...@gmail.comwrote:

 **
 Oracle to SQL  X .20   or add 20% for sizing ...   Why?  Clobs and Blobs
 are different in sizing.
 Speed -- well... Cough cough...   ... hopefully you are not leveraging
 your cluster..
 --- hope that helps some.   I am doing the same right now..  sniff
 sniff


 On Fri, Jan 17, 2014 at 11:25 AM, Tommy Morris 
 tommy.mor...@radioshack.com wrote:

 **

 AR 7.6.4



 I am looking to switch from Oracle to MSSQL and when I asked my DBA
 manager what the cost of the SQL license would be he fires back this.

 “My first concern is when we talk to Remedy what is their breakdown of
 what % of people use what database? Secondly what is the expected size of
 the db and the expected usage?”



 Has anyone else had to perform research on the global database
 preference of Remedy implementations? As far as the expected size and usage
 I’m just going to tell him to look at the current Oracle db.

 This guy is not going to budge on a move or even a discussion of getting
 Remedy off of Oracle until I can tell him that other companies use MSSQL.
 The data doesn’t even have to be real current.



 Tommy Morris


  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: CMDB 8.1 Status bug?

[patrick zandi]

Yeah :: another bug:: do not uninstall the application Web services: (BMC
said too to fix an issue with integrator) -- now we are stuck.

one application (the uninstaller) says the application is not installed,
the installer application says it is already installed... so which is
it..
BMC is having major issues around the UDM stuff. with my system.


On Thu, Jan 16, 2014 at 11:32 AM, Ortega, Jesus A 
jesus.ort...@lyondellbasell.com wrote:

 **

 I have run into a potential bug in Atrium 8.1. BMC, in its infinite
 wisdom, decided to disperse a lot of fields that were once on
 BMC.CORE:BMC_BaseElement to BMC.CORE:BMC_ComputerSystem and a new form
 AST:Atributes. Additionally, they renamed BMC.CORE:BMC_ComputerSystem
 AssetLifecycleStatus to simply Status. The AST:ComputerSystem form that
 once was backed up by BMC_ComputerSystem (BaseElement +
 BMC_ComputerSystem_) now has Status pointed to the new AST:Attributes form.
 So what now happens is that when you update the status of a CI on
 AST:ComputerSystem, it updates AST:Attrbutes, which is where Status comes
 from, but there seems to be no mechanism(AL, filters) to update  the other
 forms’ Status, particularly BMC.CORE:BMC_ComputerSystem, hence BaseElement.
 From a CMDB perspective, this is a problem is you have Reconciliation jobs
 that depend on BMC.CORE:BMC_ComputerSystem.AssetLifecyclestatus(now called
 status), your jobs will not work because it never gets updated.



 Has anyone else run into this problem? Did BMC fix it for you? I opened a
 ticket with my support organization. So it will be few weeks before BMC
 gets back to us with requests for logs. Just when we had the CMDB tuned the
 way we want it in 7.6.04, they have to mess with it again. So much for the
 easy upgrade.



 Jesus Ortega

 Senior II, Implementation Engineer

 LyondellBasell Industries



 Information contained in this email is subject to the disclaimer found by
 clicking on the following link:
 http://www.lyondellbasell.com/Footer/Disclaimer/
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Analytics

[patrick zandi]

you mean do comparisons and delta's between to differing types of
systems... not that I know of. (I might be wrong, but I cannot remember
seeing that).

but you could import the CSV file to a form inside remedy ARS and then do
any reporting system can do that. -- just a thought..

Analytics is for like a Analyst wanting specific details.  12K foot level
reporting
If you need heavy reporting, then I would recommend you stick with CR
custom creations (putting them into the report form), or get CR Server...

IMHO


On Tue, Jan 7, 2014 at 11:02 AM, Kathy Morris kathymorris...@aol.comwrote:

 **

 Hi,



 Does Business Analytics compare what is in a Remedy table against similar
 attributes in a .CSV file?

 For example if login ID is in the Remedy table, and in the .CSV file?
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BO and Analytics

[patrick zandi]

https://communities.bmc.com/thread/30501   might be where you want to go.


On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.com wrote:

 Hi Experts,

 I heard that BO can be used for reporting then why do we need BMC
 Analytics ?

 How Analytics is different than BO ? How they are related to each other ?

 What is the role of BO in BMC Analytics ?


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BO and Analytics

[patrick zandi]

I believe they do the same things, however it is who is using the
application that makes the diff...
ANA is basically analytical reporting -- it can email and post to
sharepoint reports.. as well. (nice feature)..
ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for
reporting with pretty formats.. etc Like ANA but does not email or
sharepoint them.
Also CR can be used on the web for web based reporting as well.
There are alot of minor differences, but with CR developer you can also
just create an RPT and plop it into the report form and anyone can use it
with the usertool.. Crystal reports viewer application (desktop app) can
use it too...
just depends who and for what are you using it.

IMHO


On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.com wrote:

 https://communities.bmc.com/thread/30501   might be where you want to go.


 On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.com wrote:

 Hi Experts,

 I heard that BO can be used for reporting then why do we need BMC
 Analytics ?

 How Analytics is different than BO ? How they are related to each other ?

 What is the role of BO in BMC Analytics ?


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: capturing all transactions

[Patrick Zandi]

Just remember in about 15 days you will be out if disk space ... Just saying 

Sent from my iPhone

 On Dec 5, 2013, at 18:53, Roger Justice rjust2...@aol.com wrote:
 
 **
 There is also the ability to Audit the form. It is not recommended since it 
 stores every field on the form but it can be done.
 -Original Message-
 From: LJ LongWing lj.longw...@gmail.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Thu, Dec 5, 2013 5:54 pm
 Subject: Re: capturing all transactions
 
 **
 That would be 'auditing'.  Turn on audit on a field and any time it changes a 
 log will be madethis won't be in the transaction diary on the record in 
 question, but it'll audit the entry, which it sounds like they are asking for.
 
 
 On Thu, Dec 5, 2013 at 3:45 PM, Ron Young rpyo...@southernco.com wrote:
 User 7.6...Developer 8.1. I have been asked to capture in the transaction 
 diary any time anyone touches any field. I know how to do it for individual 
 fields but I don't know how to just make a blanket statement saying  this 
 field was changed by A on 12.5.13 and then that field changed by B on 
 12.5.13 if you get my point. Let me know if there is a way.
 
 Thanks,
 Ron Young
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

8.1 SP2 == JAVA question

[patrick zandi]

Hey'a all
ENV:Solaris 10, Oracle 11.2.0.3

If I run the arsystem on the JAVA 1.5.0_51 and JAVA 1.6.0_43 version all
works great
If I attempt to use the JAVA 1.7.0_45 -- it fails horribly..
with the Errors below : contacted BMC they said it is not compatible with
1.7 ..

YET:: my ars 7.1 P11  will run on 1.7.0_45, and 1.6.0_43, and 1.5.0_51

Almost seems like we are going backward...

1.6.0_  43 is paid support now
1.5.0_ 51 is paid support now
--- so you have to have Extended support to get the 8.1 system working to
Oracle.

Is this a Gimmick?   Seems very odd that the latest will not run with the
1.7
1.8 is almost released and is in RC4 I think...

 --- ERRORS__

more arjavaplugin-stderr-2013-11-26.log

log4j:ERROR No output stream or file set for the appender named [null].

java.lang.UnsatisfiedLinkError: /u01/app/bin/libarapsignal81_build001.so:
ld.so.1: java: fatal: libjsig.so: open failed: No such file or directory

at java.lang.ClassLoader$NativeLibrary.load(Native Method)

at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1928)

at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1854)

at java.lang.Runtime.loadLibrary0(Runtime.java:845)

at java.lang.System.loadLibrary(System.java:1084)

at com.bmc.arsys.common.NativeLibraryLoader.load(Unknown Source)

at com.bmc.arsys.common.JNISignalHandler.loadLibrary(Unknown Source)

at
com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown
Source)

at
com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown
Source)

at java.lang.Thread.run(Thread.java:722)

Exception in thread Main java.lang.UnsatisfiedLinkError:
com.bmc.arsys.common.JNISignalHandler.initialize(I[[Ljava/lang/String;Z)I

at com.bmc.arsys.common.JNISignalHandler.initialize(Native Method)

at
com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown
Source)

at
com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown
Source)

at java.lang.Thread.run(Thread.java:722)

log4j:ERROR No output stream or file set for the appender named [null].


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 8.1 SP2 == JAVA question

[patrick zandi]

ldd -d  is the command.. There is some problem with it..


On Wed, Nov 27, 2013 at 11:32 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Patrick,
 To the best of my knowledge...there is no 8.1 SP2...just 8.1 Patch
 2the difference between a patch and a service pack is that a patch
 requires you to install the base, then patch 1, then patch 2but when
 the first service pack comes out, it will be a stand alone install that
 includes everything from previous patchesI know it's a bit quibbly, but
 I want to avoid confusion :)

 SoI'm not sure what's happening with it...I had an 8.1 Patch 2 ITSM
 server that was running on the latest Java patches without issue.

 But, typically when a Java throws the 'UnsatisfiedLinkError', it's
 referring to some native library, in this case
 /u01/app/bin/libarapsignal81_build001.so that it can't find.

 Is that file in place?

 I'm not extremely familiar with linked library problems on linux/unix, but
 I know there are commands you can use to determine if files are in the
 LD_LIBRARY_PATH or not and such.


 On Wed, Nov 27, 2013 at 9:19 AM, patrick zandi remedy...@gmail.comwrote:

 **
 Hey'a all
 ENV:Solaris 10, Oracle 11.2.0.3

 If I run the arsystem on the JAVA 1.5.0_51 and JAVA 1.6.0_43 version all
 works great
 If I attempt to use the JAVA 1.7.0_45 -- it fails horribly..
 with the Errors below : contacted BMC they said it is not compatible with
 1.7 ..

 YET:: my ars 7.1 P11  will run on 1.7.0_45, and 1.6.0_43, and 1.5.0_51

 Almost seems like we are going backward...

 1.6.0_  43 is paid support now
 1.5.0_ 51 is paid support now
 --- so you have to have Extended support to get the 8.1 system working to
 Oracle.

 Is this a Gimmick?   Seems very odd that the latest will not run with the
 1.7
 1.8 is almost released and is in RC4 I think...

  --- ERRORS__

 more arjavaplugin-stderr-2013-11-26.log

 log4j:ERROR No output stream or file set for the appender named [null].

 java.lang.UnsatisfiedLinkError: /u01/app/bin/libarapsignal81_build001.so:
 ld.so.1: java: fatal: libjsig.so: open failed: No such file or directory

 at java.lang.ClassLoader$NativeLibrary.load(Native Method)

 at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1928)

 at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1854)

 at java.lang.Runtime.loadLibrary0(Runtime.java:845)

 at java.lang.System.loadLibrary(System.java:1084)

 at com.bmc.arsys.common.NativeLibraryLoader.load(Unknown Source)

 at com.bmc.arsys.common.JNISignalHandler.loadLibrary(Unknown
 Source)

 at
 com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown
 Source)

 at
 com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

 at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown
 Source)

 at java.lang.Thread.run(Thread.java:722)

 Exception in thread Main java.lang.UnsatisfiedLinkError:
 com.bmc.arsys.common.JNISignalHandler.initialize(I[[Ljava/lang/String;Z)I

 at com.bmc.arsys.common.JNISignalHandler.initialize(Native Method)

 at
 com.bmc.arsys.approval.main.ApprovalMainThread.initializeHandler(Unknown
 Source)

 at
 com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

 at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown
 Source)

 at java.lang.Thread.run(Thread.java:722)

 log4j:ERROR No output stream or file set for the appender named [null].


 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: I'm facing critical issue on 7.6.04 SP4

[Patrick Zandi]

Sounds like you added a permission to a tab or a field or modified system and 
they cannot access it 
Like the permissions you added were outside the application

Sent from my iPhone

 On Nov 20, 2013, at 18:40, Jason Miller jason.mil...@gmail.com wrote:
 
 **
 Is this only happening for Incident Management?  A quick thing to check is 
 the 'AR System Application State' form and make sure that the record for IM's 
 state is Production.
 
 image.png
 
 Jason
 
 
 On Wed, Nov 20, 2013 at 2:57 PM, mahmoud mahdy mahmoud_ma...@live.com 
 wrote:
 **
 Dears,
 when users open Incident Module the following error has been appeared:-
 You have no access permission to the form HPD:Help Desk. (ARERR 9264) 
 Please help.
 Thanks
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Perl script runs == but not under a run process

[patrick zandi]

We suddenly are getting an error never seen before..
this is a long standing peice of code that suddenly for some strange reason
started failing.

Run process /folder/file.pl xx yy
Perl script runs fine, however the system ARS 7.1 does not appear to run it
anymore.
we added to the filter a command line of   date  before.txt  AND date
 after.txt
before and after dot txt show up.. so we know the filter should have
executed the perl script.

The perl script does an import into the system a .xls file into the
arssystem

Remember the perscript works and has not changed.

AR Fork is showing the process 1 with exit code of 0x0

AR Fork is showing the process 2 with exit code of 0x89

AR Fork is showing the process 3 with exit code of 0x0


any hints out there..

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Perl script runs == but not under a run process

[patrick zandi]

good idea.. should have thought of that..



On Thu, Nov 14, 2013 at 3:05 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 It looks like the perl is suddenly getting an error code of 0x89.  Since
 you state that it runs correctly from the server it sounds like something
 in the environment that ARS is running under has changed or is missing
 something that the perl needs.



 Compare the environment that ARS has with the environment you have when
 the perl works.

 You can change your before.txt   to be something like  set  before.txt
   or   env  before.txt

 Either of those should give you the environment that ARS has so you can
 compare it to when the perl works



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Thursday, November 14, 2013 1:34 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Perl script runs == but not under a run process



 **

 We suddenly are getting an error never seen before..

 this is a long standing peice of code that suddenly for some strange
 reason started failing.

 Run process /folder/file.pl xx yy

 Perl script runs fine, however the system ARS 7.1 does not appear to run
 it anymore.

 we added to the filter a command line of   date  before.txt  AND date
  after.txt

 before and after dot txt show up.. so we know the filter should have
 executed the perl script.

 The perl script does an import into the system a .xls file into the
 arssystem

 Remember the perscript works and has not changed.

 AR Fork is showing the process 1 with exit code of 0x0


 AR Fork is showing the process 2 with exit code of 0x89

 AR Fork is showing the process 3 with exit code of 0x0



 any hints out there..

 --
 Patrick Zandi




  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Oracle people change password without warning

[Patrick Zandi]

Exactly! 
Set password from the SQL first
Put password in clear text in the ar.config
Startup
Login as admin, go to first screen under database (admin tab) and enter 
password there apply)... Go look in the at.conf it is now encrypted

Sent from my iPhone

 On Nov 12, 2013, at 19:30, Jason Miller jason.mil...@gmail.com wrote:
 
 **
 I have heard this too but have never seen it happen.  I just verified with an 
 8.1 system.  I set the password in the ar.cfg file and restarted.  The 
 password is still clear text.
 
 What I do when I need to sync up passwords between AR System and the DB is 
 set the password in the DB and in the config file, start the system and then 
 change the password via Server Information.
 
 Alan, I am assuming your team is not to know the password?  If not why not 
 sit down with the DBAs and have them enter it into the Server Info form (they 
 probably could even remote your PC)?  It doesn't require a restart and will 
 keep AR System and the DB in sync.
 
 Jason
 
 
 On Tue, Nov 12, 2013 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote:
 **
 Alan,
 It is my understanding that changing the PW in the conf file, and restarting 
 remedy will re-encrpyt the password once started up...so changing it in the 
 conf file I believe is a valid optionbut honestly, a policy that 
 intentionally takes a service offline because of mandatory without warning 
 password changes sounds a bit insane.
 
 
 On Tue, Nov 12, 2013 at 9:42 AM, Alan Truelove truelove.a...@yahoo.com 
 wrote:
 **
 Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain 
 nameless, the Oracle db admins are mandated to change password at 
 intervals. 
 -- doing this without warning. This means that one cannot access the Remedy 
 tools.  (And change the Oracle password stored there), Catch 22.
 
 I had proposed using API to modify the Oracle password field in the 
 appropriate tab of the  ' server info form' - but this it seems is not good 
 enough-the ars.conf file has to be changed.  
 
 Any suggestions?
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Chat with support

[patrick zandi]

I think it is early in the morning in India...lol


On Thu, Nov 7, 2013 at 11:23 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Lucky you, every time I try to use it I get an error that my support
 contract doesn't allow of it and to bugger off.


 On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 So in submitting a ticket to BMC, you have the option to click the Chat
 now button. In the spirit of trying new things, I've tried to use that
 button now the last 2-3 times I went to open a ticket. Each time, I was #1
 in queue... however no reps joined and eventually it timed out. Anyone
 else have similar experiences? Is this something that BMC is not putting
 too many resources into?

 --


 *Tauf Chowdhury*
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Chat with support

[patrick zandi]

Disenfranchisement Manager we just hired said so, and I believe him.


On Thu, Nov 7, 2013 at 11:34 AM, Tommy Morris
tommy.mor...@radioshack.comwrote:

 **

 So that is the new chat feature that comes with the latest SRM? Cool, if
 we enable that and then block all incoming calls our call avoidance and
 time to resolution number should start to look better very quickly.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Thursday, November 07, 2013 10:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: BMC Chat with support



 **

 Lucky you, every time I try to use it I get an error that my support
 contract doesn't allow of it and to bugger off.



 On Thu, Nov 7, 2013 at 9:19 AM, Tauf Chowdhury taufc...@gmail.com wrote:

 **

 So in submitting a ticket to BMC, you have the option to click the Chat
 now button. In the spirit of trying new things, I've tried to use that
 button now the last 2-3 times I went to open a ticket. Each time, I was #1
 in queue... however no reps joined and eventually it timed out. Anyone
 else have similar experiences? Is this something that BMC is not putting
 too many resources into?


 --
 *Tauf Chowdhury*

 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: v8.1 Mid-Tier - Getting Crystal reports to work from Active Link button

[Patrick Zandi]

Did you put in a userid and password
Inside it with port selecting the two middle check boxes? And then test it.
I am thinking it needs an embedded... 

Sent from my iPhone

 On Nov 6, 2013, at 17:23, Susan Palmer suzanpal...@gmail.com wrote:
 
 **
 We have been struggling with this for two weeks now, working with support on 
 almost a daily basis. 
  
 We are to a final stage, but stuck there. 
  
 Created a new test crystal report so it wasn't one that pre-existed in our 
 system.
 We do have a pre-existing crystal report server that runs 200 scheduled 
 reports daily.
 We have production mid-tiers for  Remedy user.
  
 We installed mid-tier on the crystal report server to get the crystal viewer 
 files on the same server as crystal reports server.  This midtier is not 
 utilized for Remedy  users.
  
 We have done  configurations over and over and over  with support including 
 several regedit entry changes.  Most of them may be correct.
  
 When we click on the active link button on the remedy mid-tier form, it 
 appears to run  now but it comes up to an ODBC login.  We see the following:
  
 Database Logon
 AR System ODBC Data Source - ODBC (RDO)
 Server Description  AR System ODBC Data Source
 Database Type ODBC (RDO)
 User ID
 Password  
  
 What is odd, is that as I was revisiting the document for v8.0  and following 
 everything again step by step, it indicated we should only be using a system 
 DSN so I changed the report to that driver.  Yesterday we created that ODBC 
 driver on the crystal report server (which I believe is AR System ODBC Driver 
 not the one shown in the error) but also left the original that is being used 
 by our other reports.
  
 This must be something very elementary that we are missing.  Does anyone 
 recognize this  issue?
  
 Are we the only one in the world having a mid-tier/crystal integration issue 
 (besides the one other arlister that contacted me)?
  
 Please help !!!
  
 Thanks,
 Susan
  
 Susan Palmer
 ShopperTrak
 233 S Wacker 41st Floor
 Chicago, IL  60606
 312-529-5325
 spal...@shoppertrak.com
  
 ARS v8.1  custom shop
 Oracle 11g
 Linux
  
 System 11 years old, started at v5, upgraded to 5.x, 7.1, 7.5 and now 8.1
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remove SRM

[patrick zandi]

if you never make anything,  there will be nothing presented for customers
to see..
it is a moved point I think.. just ignore it, and do not use it..
Remove it from home page.. done.



On Tue, Oct 29, 2013 at 12:34 PM, Roger Justice rjust2...@aol.com wrote:

 **
 I have only worked with one customer that had backed out SRM and made the
 original Requester console operational, 3 developers and a couple of months
 of work.

 Your call.
  -Original Message-
 From: Lee Cullom lee.cul...@northcraftanalytics.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Tue, Oct 29, 2013 12:30 pm
 Subject: Re: Remove SRM

  **
  Ha!  Good one.  That’s funny.  My personal recommendation is to use a
 time machine to go back to the point in the installshield where you checked
 the box.  I recommend the Tardis.

 *Lee Cullom | Northcraft Analytics*
 *IT Metrics Specialist | Business Intelligence for ITSM*
 *Direct - 678-438-7244 | 
 **http://www.northcraftanalytics.com*http://www.northcraftanalytics.com/
 **
 *Main - (678) 664-ITSM*
 [image: Description: Description:
 http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[image:
 Description: Description:
 http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT
 What is Northcraft Analytics? Find out in 87 Seconds.
 http://www.youtube.com/watch?v=SRNyPNK_HJc
 * *

 THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS
 HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A
 CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND
 NORTHCRAFT ANALYTICS LLC (If such an agreement is in place).

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG?] *On Behalf Of *Cecil,
 Ken
 *Sent:* Tuesday, October 29, 2013 12:19 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Remove SRM

 **
 Is it possible to install the preconfigured suite stack and then go back
 of uninstall/unregister/disable a component like SRM so that the original
 requester console can be used?


 Thanks,
 Ken.



  --
  Confidentiality Requirement: This communication, including any
 attachment(s), may contain confidential information and is for the sole use
 of the intended recipient(s). If you are not the intended recipient, you
 are hereby notified that you have received this communication in error and
 any unauthorized review, use, disclosure, dissemination, distribution or
 copying of it or its contents is strictly prohibited. If you have received
 this communication in error, please notify the sender immediately by
 telephone or e-mail and destroy all copies of this communication and any
 attachments.

 _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Inbound Email Issue - 7.5

[Patrick Zandi]

Was your java recently updated that might be something you may want to look at

Sent from my iPhone

 On Oct 17, 2013, at 16:33, Lippincott, Levi (OMA-GIS) 
 levi.lippinc...@interpublic.com wrote:
 
 **
 Hello,
 
 Our inbound emails are processing VERY sporadically (and frequently fails to 
 process any at all).Sometimes it will set the emails to “read” but will 
 not delete them, other times it will not even read them.  We have tried 
 moving the emails out of the mailbox and feeding them in 1 at a time.  We 
 have tried restarting the email service, the ARS Service, changing our 
 polling, we verified our heap size is min 256 max  1024 and we are at 50mb 
 while resting.  We changed the chunk size from 100 to 5000 and we changed the 
 IncomingMessagesQueueSize from 100 to 20.  I also added the 
 NumberOfSenderThreads = 5 to the EmailDaemon properties.  We have analyzed 
 our indexes and make adjustments accordingly.  Nothing seems to be helping.  
 This is a production issue that is critical to our business.
 
  
 Windows 2008 r2 64-bit
 SQL
 ARS 7.5.00 patch 007
 CMDB 7.5.00 patch 005
 ITSM 7.5.01 patch 002
 SLM 7.5 patch 001
  
  
 image001.png
 image002.png
 image002.png
 Connect with us:interpublic.com
 Twitter
 Facebook
 image003.png
 Levi Lippincott / Remedy Administrator
 +1 402 561 7014 office
 +1 402 321 5421 mobile
 levi.lippinc...@interpublic.com
 Lync Communcator
 image003.png
 Interpublic Group  6825 Pine Street, Omaha, NE 68106
  
 Talent is a Gift; But Character is a Choice. -Matt Grotewold-
  
 This message contains information which may be confidential and privileged. 
 Unless you are the intended recipient (or authorized to receive this message 
 for the intended recipient), you may not use, copy, disseminate or disclose 
 to anyone the message or any information contained in the message.  If you 
 have received the message in error, please advise the sender by reply e-mail, 
 and delete the message.  Thank you very much.
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Backpay for Federal Contractors

[Patrick Zandi]

Oh come on I was waiting for the sign for double pay for the contractors that 
had to work during the outage ! Man! 
You guys

Sent from my iPhone

 On Oct 17, 2013, at 16:31, pritch pri...@ptd.net wrote:
 
 Agreed - I'll sign onto that!
 
 - Original Message -
 From: LJ LongWing lj.longw...@gmail.com
 To: arslist@ARSLIST.ORG
 Sent: Thursday, October 17, 2013 4:27:08 PM
 Subject: Re: Backpay for Federal Contractors
 
 ** 
 Ok...lets stop this thread right there.  This isn't a political forum, and we 
 shouldn't be discussing the topic here, it could get ugly REALLY fast...so 
 please...everyone that has an opinion (of which I'm one of them)...lets just 
 not rise to the bait, and go somewhere political to discuss this 
 subject...but let's not do it here, on this list. 
 
 
 
 On Thu, Oct 17, 2013 at 2:23 PM, pritch  pri...@ptd.net  wrote: 
 
 
 I don't even think that the govt employees should receive backpay - Kind of 
 makes the last 16 days a joke. 
 
 
 - Original Message - 
 From:  richard@bwc.state.oh.us   richard@bwc.state.oh.us  
 To: arslist@ARSLIST.ORG 
 Sent: Thursday, October 17, 2013 4:21:16 PM 
 Subject: Re: Backpay for Federal Contractors 
 
 ** 
 
 
   
 
 Sounds like one of the downsides of being a contractor….:) 
 
   
 
   
 
   
 
 
 From: Action Request System discussion list(ARSList) [mailto: 
 arslist@ARSLIST.ORG ] On Behalf Of Tauf Chowdhury 
 Sent: Thursday, October 17, 2013 4:04 PM 
 To: arslist@ARSLIST.ORG 
 Subject: Re: Backpay for Federal Contractors 
 
   
 
 ** 
 
 
 Please sign this as it affects a subset of our Remedy community as well.  
 
 Sent from my iPhone 
 
 
 
 On Oct 17, 2013, at 3:56 PM, Deepak Pathak  dpathak1...@gmail.com  wrote: 
 
 
 
 
 ** 
 
 
 
 Please sign this petition if you agree to provide back pay to Federal 
 contractors that did not get paid due to no fault of theirs or had to use up 
 all of thier PTO's  
 
 
   
 
 
 https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s
  
 
 
   
 
 
   
 
 
 Thanks, 
 
 
   
 
 
 - Deepak 
 
 _ARSlist: Where the Answers Are and have been for 20 years_ 
 
 _ARSlist: Where the Answers Are and have been for 20 years_ Portions of 
 this message may be confidential under an exemption to Ohio's public records 
 law or under a legal privilege. If you have received this message in error or 
 due to an unauthorized transmission or interception, please delete all copies 
 from your system without disclosing, copying, or transmitting this message. 
 _ARSlist: Where the Answers Are and have been for 20 years_ 
 
 ___
  
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Where the Answers Are, and have been for 20 years 
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

opensource software attack BMC?

[patrick zandi]

just so you are aware BMC:: if the backlash on this is to extinguish OSS
you will be affected..
-- which I find funny because there is some OSS inside oracle's can or
worms as well.. LOL


http://www.oracle.com/us/products/middleware/cloud-app-foundation/weblogic/dod-and-open-source-software-2012277.pdf

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

rkm -- data import question

[patrick zandi]

anyone have a download / csv or articles I can get to import into the RKM
8.1 server ?

email me directly .. if you do..

I know people cannot share some stuff.. I understand.. just asking..
Never hurt to ask.

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 7.6.04 ver switch from 32 bit to 64 bit

[patrick zandi]

I had a thought.. this might be a time to do a server group...
Build a fresh box -- 64bit, add as a server group
Rebuild Original box -- add back in to server group.
Make one the Admin / integration /  Reconcil server  the other main
customer --

no outages, and now you have redundancy / failover

Just a thought.


On Fri, Oct 11, 2013 at 8:17 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 I would do a fresh install, and point the installer to your database copy.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Looking to get some advice if there would be any problem with copying
  registry entries and directory structure when switching over from 32 bit
  Win 2003 environment to 64 bit Win 2008. Plan is to use a copy of the
  existing database, copy over registry and directory strcture to the new
  appl server and then reinstall just Remedy 7.6.04.
 
  Alternatively, thinking of using a DB copy and doing a fresh install with
  BMC_LOADAPP_SKIP set so that the applications are not loaded into the DB.
  We're currently already on 7.6.04 version, this is just to switch
 operating
  systems and to switch to a 64 bit impementation. any advice appreciated!!
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ARS 32-bit or 64-bit?

[patrick zandi]

/usr/bin/isainfo -kv

If your OS is 64-bit, you will see output like:

64-bit sparcv9 kernel modules

---next go to the file arserverd

file arserverd
(you should see verbiage 32 or 64 associated)



On Fri, Oct 11, 2013 at 12:22 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 On Linux  ARS is 64 bit (Since version 7.something)

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Raj
 *Sent:* Friday, October 11, 2013 11:09 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* ARS 32-bit or 64-bit?

 ** **

 ** 

 Hi,
 I am on path of upgrading ARS from 5.1.2 to 8.1(also moving from
 Solaris/Unix to Linux)
 My understanding is - ARS 5.1.2 was 32-bit.
 Does ARS 7.6.04 or ARS 8.1 provides an 32-bit or 64-bit option while
 performing an install?
 Reading some posts I learnt that BMC recommends installing 64-bit ARS for
 version 7.6.04 or 8.1.
 Currently, I am looking to perform a fresh install of ARS 7.6.04 on Linux
 - little unclear on 32-bit  64-bit.
 Also, where could I find out the ARS installed on Solaris/Unix, Linux is
 32-bit or 64-bit?
 Please advise.

 Thank you,
 Raj

 ** **

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 7.6.04 ver switch from 32 bit to 64 bit

[Patrick Zandi]

Sure: just to be clear though,  you create a separate Sid called junk and 
create a basic remedy ars itsm suite and the just repoint to the real db. 
Why not ? I have done it!   Make sure not to point and loose your real db 

Sent from my iPhone

 On Oct 11, 2013, at 16:19, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:
 
 **
 I’m going to hijack this thread for a moment!!
  
 Would this work for me with all of my Service Pack install woes!
  
 1)  Stand up a new server
 2)  Install service packs as overwrite and not upgrade
 3)  Then point to existing DB?
  
 I am so gun shy after having these installs fail 8+  times.  I have my test 
 machine that is “fresh”  I have not had a failure on it yet.  So would this 
 work?
  
  
  
 ITSM 7.6.04 SP2
 ARS 7.6.04 SP3
 Oracle 11.2.0.3.0 - 64bit Production
 Win 2008 Server
  
 Claire Sanford
 Information Systems Division
 Memorial Hermann Healthcare System
 claire.sanf...@memorialhermann.org
  
  
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Friday, October 11, 2013 3:00 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: 7.6.04 ver switch from 32 bit to 64 bit
  
 **
 I like that idea!  I was going to recommend building a new 64-bit ITSM server 
 with a new junk DB.  Once the server is build you cut it over to the existing 
 DB.  With your method the installers won't need to do any of the DB work that 
 done during a fresh install; just build the app server.
  
 Jason
  
 
 On Fri, Oct 11, 2013 at 5:29 AM, patrick zandi remedy...@gmail.com wrote:
 **
 I had a thought.. this might be a time to do a server group... 
 Build a fresh box -- 64bit, add as a server group
 Rebuild Original box -- add back in to server group.
 Make one the Admin / integration /  Reconcil server  the other main customer 
 --
 
 no outages, and now you have redundancy / failover
 
 Just a thought.
  
 
 On Fri, Oct 11, 2013 at 8:17 AM, Misi Mladoniczky m...@rrr.se wrote:
 Hi,
 
 I would do a fresh install, and point the installer to your database copy.
 
 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
  Looking to get some advice if there would be any problem with copying
  registry entries and directory structure when switching over from 32 bit
  Win 2003 environment to 64 bit Win 2008. Plan is to use a copy of the
  existing database, copy over registry and directory strcture to the new
  appl server and then reinstall just Remedy 7.6.04.
 
  Alternatively, thinking of using a DB copy and doing a fresh install with
  BMC_LOADAPP_SKIP set so that the applications are not loaded into the DB.
  We're currently already on 7.6.04 version, this is just to switch operating
  systems and to switch to a 64 bit impementation. any advice appreciated!!
 
  ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 
 -- 
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[patrick zandi]

Double confirmed..without Premium (cost) you cannot use the CR we
application, in addition to the BOA (BMC office analytic):: I like the CR
side better than BOA myself.


On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 having recently looked into this, yes, you are correct.  Without Premium,
 your users will be able to log into BOXI server, create, run, schedule, etc
 reports, but will not be able to utilize the BOXI server to run Crystal
 reports out of Mid-Tier


 On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com 
 tboot...@objectpath.com wrote:

 **
 Hello again:

 I had a quick question that I am hoping someone will confirm for me.

 Here is the situation:

 ARS 8.1
 ITSM 8.1
 BMC Analytics for BSM 7.6.06

 In the License entitlements section off BSM Analytics for BSM 7.6.06 it
 states the following:

  License Types: User vs. Premium User

 There are two types of user licenses available for BMC Analytics for BSM:
  User and Premium User.  Depending on the license type, users will have
 access to the capabilities of either the Professional or Premium edition of
 SAP BusinessObjects Enterprise.  Non-premium users have full access to view
 and author Web Intelligence content, but may not use other content types
 such as viewing Crystal Reports.  Premium users may use all the
 capabilities of the BusinessObjects Enterprise Premium suite, including
 viewing of any BusinessObjects document types including viewing Crystal
 Reports from the BMC Remedy Mid Tier.



 So, given the above, does that mean that if I have a user that wants to
 view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that
 they must have an associated Premium license in BMC Analytics for BSM?
 Can someone confirm this for me ?



 Thanks..



 Terry


  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[patrick zandi]

SAP is the cost.. not BMC ...




On Thu, Oct 10, 2013 at 3:39 PM, tboot...@objectpath.com 
tboot...@objectpath.com wrote:

 **
 If you ask me, this is ridiculous.  BOA allows viewing of cubes, drill
 downs, etc.  Why would viewing a straight crystal report cost more?


 Terry

 on Oct 10, 2013, *patrick zandi* remedy...@gmail.com wrote:

 **
 Double confirmed..without Premium (cost) you cannot use the CR we
 application, in addition to the BOA (BMC office analytic):: I like the CR
 side better than BOA myself.


 On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing lj.longw...@gmail.comwrote:

 **
 having recently looked into this, yes, you are correct.  Without Premium,
 your users will be able to log into BOXI server, create, run, schedule, etc
 reports, but will not be able to utilize the BOXI server to run Crystal
 reports out of Mid-Tier


 On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com 
 tboot...@objectpath.com wrote:

 **
 Hello again:

 I had a quick question that I am hoping someone will confirm for me.

 Here is the situation:

 ARS 8.1
 ITSM 8.1
 BMC Analytics for BSM 7.6.06

 In the License entitlements section off BSM Analytics for BSM 7.6.06 it
 states the following:

  License Types: User vs. Premium User

 There are two types of user licenses available for BMC Analytics for
 BSM:  User and Premium User.  Depending on the license type, users will
 have access to the capabilities of either the Professional or Premium
 edition of SAP BusinessObjects Enterprise.  Non-premium users have full
 access to view and author Web Intelligence content, but may not use other
 content types such as viewing Crystal Reports.  Premium users may use all
 the capabilities of the BusinessObjects Enterprise Premium suite, including
 viewing of any BusinessObjects document types including viewing Crystal
 Reports from the BMC Remedy Mid Tier.



 So, given the above, does that mean that if I have a user that wants to
 view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that
 they must have an associated Premium license in BMC Analytics for BSM?
 Can someone confirm this for me ?



 Thanks..



 Terry


  _ARSlist: Where the Answers Are and have been for 20 years_

  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Work order

[Patrick Zandi]

Transition rules allow you to transition between statuses it's not the other 
way around so a rule has to be there for you to be able to transition

Sent from my iPhone

 On Sep 24, 2013, at 19:24, Jason Miller jason.mil...@gmail.com wrote:
 
 **
 I took a quick look and didn't see any Status Transition Rules for WO.  I 
 might be hard-coded in workflow?
 
 
 On Tue, Sep 24, 2013 at 3:38 PM, pritch pri...@ptd.net wrote:
 Might also want to take a look at the Status Transition Rules - I'm on 
 7.6.04 and don't know if they have the Transition Rules set up for WOs, but 
 for Change and Incident that's where some of those blocks are located.
 
 - Original Message -
 From: Tauf Chowdhury taufc...@gmail.com
 To: arslist@ARSLIST.ORG
 Sent: Tuesday, September 24, 2013 6:36:44 PM
 Subject: Re: Work order
 
 **
 You'd probably be able to do this if the work order originated from an SRM 
 request and the SRD setting was set to reopen original request 
 
 Sent from my iPhone
 
 On Sep 24, 2013, at 1:29 PM, Rajesh Nair  rajesh.nair@gmail.com  wrote:
 
 
 
 
 **
 
 Hello list
 Need a information on work order
 Am not that good in wo. What i need to know is can a work order be reopened 
 once set to complete by a group whom the order is currently assined?
 I am not able find any document on wo either
 Itsm 7.6 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Really: Come on folks..

[patrick zandi]

BMC Software Customer Support is notifying you of the following information

Which Takes me to the following PDF

http://documents.bmc.com/supportu/documents/47/09/444709/444709.pdf

Which is a Link to

https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002

Which is a Link to

https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002#Patch2forversion8.1.00:8.1.00.002-CorrectedIssues

Which is a Link to

https://docs.bmc.com/docs/display/public/ars81/Known+and+corrected+issues

Which is a Link to

https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+AR+System+known+and+corrected+issues+in+version+8.1.00

Which is a Link to

http://www.foxnews.com/science/2013/09/17/is-global-warming-actually-far-lower-than-scientists-predicted/

--- That tells me the information..

I don’t mind pressing the mouse key as much as the next guy – so to speak…
BUT FOLKS … COME ON !


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Really: Come on folks..

[patrick zandi]

LOL -- the last one is wrong..   too funny..

https://docs.bmc.com/docs/display/public/ars81/Installation+and+upgrade+known+and+corrected+issues



On Tue, Sep 17, 2013 at 9:19 AM, patrick zandi remedy...@gmail.com wrote:

 BMC Software Customer Support is notifying you of the following information

 Which Takes me to the following PDF

 http://documents.bmc.com/supportu/documents/47/09/444709/444709.pdf

 Which is a Link to


 https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002

 Which is a Link to


 https://docs.bmc.com/docs/display/public/ars81/Patch+2+for+version+8.1.00%3A+8.1.00.002#Patch2forversion8.1.00:8.1.00.002-CorrectedIssues

 Which is a Link to

 https://docs.bmc.com/docs/display/public/ars81/Known+and+corrected+issues

 Which is a Link to


 https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+AR+System+known+and+corrected+issues+in+version+8.1.00

 Which is a Link to


 http://www.foxnews.com/science/2013/09/17/is-global-warming-actually-far-lower-than-scientists-predicted/

 --- That tells me the information..

 I don’t mind pressing the mouse key as much as the next guy – so to speak…
 BUT FOLKS … COME ON !


 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine fails

[patrick zandi]

)

 com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)

 com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)

 com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)

 com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)

 com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
   com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

 com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

 com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)

 com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)

 com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
   com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
   java.lang.Thread.run(Unknown Source)]
 (Sep 16 2013 02:58:13.740 PM
 +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
   LOG EVENT {Description=[BMC Remedy Action Request System
 failed],Detail=[productARSuiteKit]}
 (Sep 16 2013 02:58:13.742 PM
 +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
 FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}

 ---

  

 2013/9/16 Hullule, Kiran kiran_hull...@bmc.com

 ** 

 Are you sure installation fails completely? Or is that just a warning
 message about email engine being disabled?

 If installation failing then BMC need to test it , disabling email engine
 on startup should not cause ARS installation to fail.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
 *Sent:* Monday, September 16, 2013 6:18 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails*
 ***

  

 ** 

 Hi,

  

 Running ARSystem 8.1, and with Email Engine disabled in startup. The
 install fail with error that says Email Engine is disabled.

  

 As designed?

  

 Win 2008 R2

  

 --

 J

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

  

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

  

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Remedy Health Advisor

[Patrick Zandi]

Maybe there is a health committee advisor 
 

Sent from my iPhone

On Sep 13, 2013, at 18:36, Carl Wilson carlbwil...@gmail.com wrote:

 **
 Hi Christopher,
 Yes, installed this when it first came out (as I believe it was bases on 
 another partner tool - just re-vamped so was expecting good things as I had 
 seen the original version - E-Support [TSMI]  although never officially 
 confirmed).
 It is cumbersome to get up and running, and I found it full of bugs where 
 lots of the functionality did not work as expected (lots of workflow bugs).  
 There were multiple parts to install and then configure - not straight 
 forward and the documentation is not too great.
  
 I wish it had more support, there is massive potential to get have this up 
 and running with the ability to add lots of modules.  There was just so much 
 that did not work as expected, so gave up on it pretty quickly due to it not 
 being supported and it did not seem to gain much traction.
  
 The main issue I see, as was with E-Support, is that if your Remedy system 
 goes down, you have no monitoring as it is housed in your AR System  
  
 To be honest, there are a number of tools that out do this although it is a 
 good first effort (again there is potential).
  
 Column Technology (Dom Lewington) does something similar for monitoring 
 called Sentinel, which was originally based on a similar concept from an 
 open source software Big Brother - although it has now been completely 
 re-written to be native Java and standalone .  I wrote a number of modules 
 when it was in the Big Brother model (when I worked for Column) which would 
 have ported nicely into the Health Advisor but due to the lack of support it 
 kind of died a natural death. 
 The great thing about the Sentinel concept is that it was housed outside of 
 Remedy, so could still run if the system fell over:
  
  
 Original concept:
  
 http://www.bb4.org/features.html
  
 I digress, but from memory you need to install both the server and the client 
 to get running.
  
 I have a VM with this up and running, let me know if you need me to dig up 
 the configuration and setup (deciphering the documentation was the key).
  
  
  
 Kind Regards,
  
 Carl Wilson
  
 http://www.missingpiecessoftware.com/
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of 
 America Account)
 Sent: 13 September 2013 22:22
 To: arslist@ARSLIST.ORG
 Subject: BMC Remedy Health Advisor
  
 **
 Hello All
  
 We just ran the installer for the BMC Remedy Health Advisor and were 
 wondering if anyone else has installed this utility? When we installed it we 
 got no errors, however, when we look on the server we don’t see the Health 
 Advisor, or any of its forms or workflow installed. Anyone care to give me 
 some insight as to why this is missing and how to get it on to the server? Do 
 I need to manually install the Application on to the server myself, via the 
 Developer Studio?
  
 Christopher Pruitt
 Remedy Developer
 BMC Certified Administrator: BMC Remedy AR System 7.6.04
  
 HP Enterprise Services
 Bank of America Account | CIA - Integrated Applications | IW Infrastructure 
 Team
 +1.972.605.7702 office | christopher.pru...@hp.com
  
 Upcoming OOO:
 Wed Sept 11th (Personal Day)
 Mon Oct. 14th - Columbus Day (Bank Holiday)
 Mon Nov. 25th - Tue Dec. 3rd (Vacation)
  
  
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ar.cfg tool

[patrick zandi]

LOL -- this is old, I just did not see the answer..  listed.. sorry better
late than never..



On Thu, Sep 12, 2013 at 3:17 PM, patrick zandi remedy...@gmail.com wrote:

 in solaris you can lookup in man the DIFF  or diff command



 On Mon, Sep 9, 2013 at 10:07 AM, Kemes, Lisa A DLA CTR INFORMATION
 OPERATIONS lisa.kemes@dla.mil wrote:

 **

 Is there a tool out there that finds the differences between 2 ar.cfg
 files?  I thought there was, but I can’t find it……


 Thanks!

 ** **

 Lisa Kemes

 Remedy Consultant

 Dev Technology Group

 DLA Office: (717) 770-6437

 Cell Phone: (717) 602-9460

 lisa.ke...@devtechnology.com

 ** **

 ** **
 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ar.cfg tool

[patrick zandi]

in solaris you can lookup in man the DIFF  or diff command



On Mon, Sep 9, 2013 at 10:07 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:

 **

 Is there a tool out there that finds the differences between 2 ar.cfg
 files?  I thought there was, but I can’t find it……


 Thanks!

 ** **

 Lisa Kemes

 Remedy Consultant

 Dev Technology Group

 DLA Office: (717) 770-6437

 Cell Phone: (717) 602-9460

 lisa.ke...@devtechnology.com

 ** **

 ** **
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

OT: JOB:: Senior Java J2EE Developer

[patrick zandi]

*Pass this Along to your friends (NOT REMEDY) Specialty Coding - for those
who like a challenge.
*

*Position Description:*

The Senior Java J2EE Developer designs, develops, implements, and supports
the web-based application using Java technologies for the Department of
Homeland Security.  Other tasks include collaborating with others in
analyzing requirements to ensure clients needs and expectations are met.

*Requirements*

   - 6 + years of experience developing Java J2EE applications
   - 3+ years of experience in Spring, Struts, Hibernate frameworks
   - Experience in application servers such as WebSphere, WebLogic are
   required
   - Strong experience developing enterprise Java J2EE solutions using best
   practices
   - Excellent communication skills, both written and verbal
   - Federal government contracting experience preferred
   - Must have the ability to obtain the required government security
   clearance which requires U.S Citizenship
   - in  Falls Church, VA -- locally


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Naked 8.1 server

[Patrick Zandi]

I just went through this, bare naked install is like a couple of hours max, 
itsm is 18 hours, the reverse of that is a waste of time 

Sent from my iPhone

On Aug 23, 2013, at 16:55, Susan Palmer suzanpal...@gmail.com wrote:

 **
 Hi Ray,
  
 We didn't strip it afterwards, but we are custom shop without ITSM and CMDB, 
 so we just installed ARS v8.1.  Completed our dev server a couple of weeks 
 ago and it is now cutover from the old v7.5 dev server.  They were complete 
 new server builds, HP X86 hardware, Linux, Oracle 11g, ARS 8.1.  Building 
 test and prod now.  We also did a play server before dev to prove out that 
 the combination of all the new versions would work together since they were 
 all new for this installation.
  
 Experience was very good.  One of our best ARS version upgrades.  We've done 
 several, always building new servers.
  
 Not exactly sure what your questions may be.  I can't even imagine how'd you 
 strip out ITSM etc since everything links together.
  
 Susan
  
 
 
 On Fri, Aug 23, 2013 at 3:09 PM, Ray Gellenbeck raygellenb...@yahoo.com 
 wrote:
 If anyone has stripped an 8.1 server of the ITSM and CMDB objects and 
 reverted to naked AR Server for custom-only devleopment, let me know your 
 experiences.
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)

[patrick zandi]

Wondering what the compatibility (Client side) is as I cannot get the
midtier (besides login page) to work with either  IE 8, or  Firefox P22/P23
on Windows XP desktop
Firebug says the following:: (and Why is YAHOO??? REferenced?)

NetworkError: 404 Not Found -
http://IP.IP.IP.IP:8080/arsys/resources/stylesheets/8.1.00%20201301251157/moz/ARSystem.css


ARSystem.css

NetworkError: 404 Not Found -
http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/YahooRTF.js


YahooRTF.js

NetworkError: 404 Not Found -
http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/ClientCore.js


ClientCore.js

ReferenceError: YAHOO is not defined

[image: chrome://firebug/content/blank.gif]

...ht=false;setFormDataHolder(HOSTNAME','Default Admin View',  new...

9312a4...at=html (line 1)

ReferenceError: setFormDataHolder is not defined

[image: chrome://firebug/content/blank.gif]

...ht=false;setFormDataHolder(HOSTNAME Admin View',  new...

9312a4...at=html (line 1)

ReferenceError: ARSystemInit is not defined

[image: chrome://firebug/content/blank.gif]

...HOSTNAME,Home Page,Default Admin View,null,null,null);var opnWnd =
win...


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)

[patrick zandi]

)

at com.remedy.arsys.goat.field.DataField.handleProperty(Unknown
Source)

at com.remedy.arsys.goat.field.CharField.handleProperty(Unknown
Source)

at com.remedy.arsys.goat.field.GoatField.init(Unknown Source)

at com.remedy.arsys.goat.field.DataField.init(Unknown Source)

at com.remedy.arsys.goat.field.CharField.init(Unknown Source)

at com.remedy.arsys.goat.field.GoatFieldFactory.create(Unknown
Source)

at
com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown
Source)

at
com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap_aroundBody2(Unknown
Source)

at
com.remedy.arsys.goat.service.GoatFieldMapService$AjcClosure3.run(Unknown:1)

at
com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381cproceed(IGo

atFieldMapServiceCacheAspect.aj:1)

at
com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381c(IGoatField

MapServiceCacheAspect.aj:59)

at
com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown
Source)

at com.remedy.arsys.goat.service.GoatFieldService.get(Unknown
Source)

at com.remedy.arsys.goat.field.GoatField.get(Unknown Source)

at com.remedy.arsys.goat.field.GoatField.get(Unknown Source)

at
com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown
Source)

at
com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown
Source)

at
com.remedy.arsys.goat.field.FieldGraph.instantiateFieldsImpl(Unknown Source)

at
com.remedy.arsys.goat.service.FieldGraphService.instantiateFields(Unknown
Source)

at
com.remedy.arsys.goat.field.FieldGraph.instantiateFields_aroundBody2(Unknown
Source)

at
com.remedy.arsys.goat.field.FieldGraph.instantiateFields_aroundBody3$advice(Unknown
Source)

at com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
Source)

at com.remedy.arsys.goat.field.FieldGraph.preCache(Unknown Source)

at
com.remedy.arsys.prefetch.PrefetchWorkerImpl.prefetchForm(Unknown Source)

at com.remedy.arsys.prefetch.PrefetchWorkerImpl.start(Unknown
Source)

at
com.remedy.arsys.prefetch.AbstractManager$WorkerThread.run(Unknown Source)





On Wed, Aug 14, 2013 at 4:31 PM, patrick zandi remedy...@gmail.com wrote:

 Wondering what the compatibility (Client side) is as I cannot get the
 midtier (besides login page) to work with either  IE 8, or  Firefox P22/P23
 on Windows XP desktop
 Firebug says the following:: (and Why is YAHOO??? REferenced?)

 NetworkError: 404 Not Found -
 http://IP.IP.IP.IP:8080/arsys/resources/stylesheets/8.1.00%20201301251157/moz/ARSystem.css
 

 ARSystem.css

 NetworkError: 404 Not Found -
 http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/YahooRTF.js
 

 YahooRTF.js

 NetworkError: 404 Not Found -
 http://IP.IP.IP.IP:8080/arsys/resources/javascript/8.1.00%20201301251157/moz/ClientCore.js
 

 ClientCore.js

 ReferenceError: YAHOO is not defined

 [image: chrome://firebug/content/blank.gif]

 ...ht=false;setFormDataHolder(HOSTNAME','Default Admin View',  new...

 9312a4...at=html (line 1)

 ReferenceError: setFormDataHolder is not defined

 [image: chrome://firebug/content/blank.gif]

 ...ht=false;setFormDataHolder(HOSTNAME Admin View',  new...

 9312a4...at=html (line 1)

 ReferenceError: ARSystemInit is not defined

 [image: chrome://firebug/content/blank.gif]

 ...HOSTNAME,Home Page,Default Admin View,null,null,null);var opnWnd
 = win...


 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: 8.00.01 Midtier on Tomcat / with Solaris 10 (compatibility?)

[patrick zandi]

 REPAIRED::: got it working    Clear Cache: MS Windows / Compatibility
 mode..

Either or both got it working..



 --
 Patrick Zandi




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years