Re: Rant - New posts on ARSList - Rant

[Easter, David]

I just checked the site/link and it contains all of the documentation
for 7.0.01.  It's this link:
 
AR System Documentation
<https://webapps.bmc.com/epd/faces/download.jsp?ein=72601&ersln=81773&pv
sn=LP757.7.0.01> English Microsoft Windows/NTzip
58 MB
 
 
> Is this because we are just supposed to use the 6.3 docs for 7.0.01?
 
Nope - the link above contains all of the correct docs to use for
7.0.01.  You should not need to use AR System 6.3 docs at all. 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, April 28, 2008 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
I really like the https://webapps.bmc.com/epd/, but when I select BMC
Remedy AR System Server 7.0.01 (Windows/NT - English version), all I get
it the AR System Approval Server - Windows and AR system Assignment
Engine documents.  When I select 7.1.00 I get everything (mid tier, AR
System Documentation etc.)
 
Is this because we are just supposed to use the 6.3 docs for 7.0.01?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, April 25, 2008 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Here are some tips that I use to appear much smarter than I really am...
 

1.  
If your question is of the form "Has anyone ever heard of
company, product, protocol, standard, etc. called ABC?", start with
Google at www.google.com.
2.  
If your question is of the form "Does anyone have any experience
with..." or "Has anyone ever run into XYZ?", use the archive search at
www.arslist.org or
http://www.nabble.com/ARS-(Action-Request-System)-f716.html
3.  
If your question is "Does anyone have any documentation on...",
try going to BMC Support Central's documentation section at:
http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969
5_108018_0,00.html.  This includes not only guides, but white papers,
release notes, technical bulletins and other related documents.
4.  
If your question is "Does BMC support...", check first in the
compatibility matrix at:
http://www.bmc.com/support/bmcremedycomp/index.htm
5.  
If your question is "Does anyone have more info about FOO in AR
System?", use Adobe to search through the documentation.   You can grab
all the documentation at once at https://webapps.bmc.com/epd/.  If you
put all the PDF's into one directory, Acrobat Reader has an option to
search across multiple documents in a specified directory.  In the
search window, look for the "Where would you like to search?" section
and select the "All PDF documents in" option. 
6.  
Save every E-mail that you send or receive if it's not archived
somewhere else (e.g. the arslist archives).  Then use a free desktop
search product from Google (http://desktop.google.com/), Copernic
(http://www.copernic.com/) or others when you "seem to remember that
topic coming up previously".  Creating archive folders and occasionally
moving blocks of E-mail into them (e.g. I create one folder per month
for inbound E-mail and one folder per quarter for outbound) can help
keep your online Inbox smaller.

 
Hope this helps for those folks who would like to "learn to fish" prior
to asking a question online...
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 25, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Well said Kaiser.  I've been posting to this list for about 8 years, and
believe me, when I started, I asked some pretty wild and basic questions
that I probably could have found the answer for myself, but didn't even
know where to begin looking!  Heck, there are days where I still do!
The people on this list were al

Re: Rant - New posts on ARSList - Rant

[Kemes, Lisa]

I really like the https://webapps.bmc.com/epd/, but when I select BMC
Remedy AR System Server 7.0.01 (Windows/NT - English version), all I get
it the AR System Approval Server - Windows and AR system Assignment
Engine documents.  When I select 7.1.00 I get everything (mid tier, AR
System Documentation etc.)
 
Is this because we are just supposed to use the 6.3 docs for 7.0.01?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, April 25, 2008 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Here are some tips that I use to appear much smarter than I really am...
 

1.  
If your question is of the form "Has anyone ever heard of
company, product, protocol, standard, etc. called ABC?", start with
Google at www.google.com.
2.  
If your question is of the form "Does anyone have any experience
with..." or "Has anyone ever run into XYZ?", use the archive search at
www.arslist.org or
http://www.nabble.com/ARS-(Action-Request-System)-f716.html
3.  
If your question is "Does anyone have any documentation on...",
try going to BMC Support Central's documentation section at:
http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969
5_108018_0,00.html.  This includes not only guides, but white papers,
release notes, technical bulletins and other related documents.
4.  
If your question is "Does BMC support...", check first in the
compatibility matrix at:
http://www.bmc.com/support/bmcremedycomp/index.htm
5.  
If your question is "Does anyone have more info about FOO in AR
System?", use Adobe to search through the documentation.   You can grab
all the documentation at once at https://webapps.bmc.com/epd/.  If you
put all the PDF's into one directory, Acrobat Reader has an option to
search across multiple documents in a specified directory.  In the
search window, look for the "Where would you like to search?" section
and select the "All PDF documents in" option. 
6.  
Save every E-mail that you send or receive if it's not archived
somewhere else (e.g. the arslist archives).  Then use a free desktop
search product from Google (http://desktop.google.com/), Copernic
(http://www.copernic.com/) or others when you "seem to remember that
topic coming up previously".  Creating archive folders and occasionally
moving blocks of E-mail into them (e.g. I create one folder per month
for inbound E-mail and one folder per quarter for outbound) can help
keep your online Inbox smaller.

 
Hope this helps for those folks who would like to "learn to fish" prior
to asking a question online...
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 25, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Well said Kaiser.  I've been posting to this list for about 8 years, and
believe me, when I started, I asked some pretty wild and basic questions
that I probably could have found the answer for myself, but didn't even
know where to begin looking!  Heck, there are days where I still do!
The people on this list were always kind and helpful, and not once did I
get jumped!
 
The last couple of years, the lack of  civility and increase in attacks
on posters has been steady.  There is enough pain in the world, do we
really need to drag it in here to?
 
If a post annoys you due to a lack of information, or the question is
too basic (in your opinion), then don't answer it!  But please people,
let's stop spewing the invective all over this forum.
 
Can't we all just get along?

 
On 4/25/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

I *mostly* agree with this post except for stuff about the
sarcasm.

I've noticed the sarcasm towards innocent (and clearly *new*
posters)
has increased markedly on this list.  This list was always the
hallmark
of friendliness, professionalism, and helpfulness--especially
towards
newbies.  We've been straying from that a bit, and I think we
should
return to it.

I suggest we all please refrain from "skewering" or "roasting"
new
posters (or any poster, for that matter) wit

Re: Rant - New posts on ARSList - Rant

[Richard Copits]

 

You have good points.but.

 

my personal feeling is that I try to help when I can because I feel good
about

being able to help and share my knowledge

 

I don't really expect gratitude, although it would be nice...

 

I don't expect everyone to act as I want them to or think they
should.

 

I just don't reply to ungrateful people or people who have issues either

with the help or with some aspect of their personality..

 

Some people are just plain pukesthere is no qualification to get
onto the

internet and post stuff...

 

You cant' please everyone

 

When I read a flame/ream/snotty reply to something I posted, I just lean

over and press the "DEL" key ..

 

"Hitting back" never accomplishes anything except to lower ones self to
the

level of the "hitter".

 

Life is too short to worry about the ungrateful, the dorks and the
people with

issues.

 

I also hold the door for women entering/leaving a building. I rarely get
a

"Thank you".and really don't expect onebut still open doors for
women...

 

But that's just me..I try to understand that there are people in the
world

that I don't find it easy/pleasant to work with/for, but I didn't create
the world

and some of them may find ME difficult/unpleasant to work with/for, but

we all have to be here

 

But...that's just me

 

 



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant

[Shellman, David]

It starting to sound like it's time for a little cooling off period.

The rant is getting out of hand and taking on a personal aspect.

Dave
-
[EMAIL PROTECTED]
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Apr 25 17:24:09 2008
Subject: Re: Rant - New posts on ARSList - Rant

Good thing for all of us that Dan is on a job Down Under; he'll be
steamin' while we're sleepin' :)

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
> Sent: Friday, April 25, 2008 4:13 PM
> To: arslist@ARSLIST.ORG
> Subject: RES: Rant - New posts on ARSList - Rant
> 
> What's happenin' with this list??

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant

[strauss]

Good thing for all of us that Dan is on a job Down Under; he'll be
steamin' while we're sleepin' :)

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
> Sent: Friday, April 25, 2008 4:13 PM
> To: arslist@ARSLIST.ORG
> Subject: RES: Rant - New posts on ARSList - Rant
> 
> What's happenin' with this list??

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant

[Eric Cleereman (IT)]

Hi Richard,
 
In most cases, it seems someone's tried their resources prior to posting
to this list.  In some cases, it seems pretty obvious they're going to
the list prior to trying reading a manual, Googling, or basically doing
any research at all.  That's fine too, and I don't think they should be
roasted for that either.
 
That said, the following things do bother me:
 
 - When I see someone ask a question, get one or more possibly good
answers, dismiss those answers, then roasts every single person who was
nice enough to have answered.
 
 - When that same someone then states they'd appreciate comments from
other users, and in turn roasts those users when they provide the
requested comments.
 
 - When that same someone then goes on to advocate learning by
experimentation, but does not expand on what if anything was learned,
when that could have been helpful to any other number of users.
 
 - When that same someone continues on by espousing the same philosopher
who was so inspirational to Hitler, with seemingly no idea who that
philosopher was, or what the context of the phrase they had misquoted
had even meant.
 
I've had a several users send me emails directly regarding comments and
questions I sent to Remedy Maniac previously, both in favor of it, and
against it.  I know I could have just ignored his/her request for
comments, but he/she had actually asked for them, and as much as their
posted bothered me on a personal level, I would not have felt right just
ignoring their request.
 
I am not sure if you considered my questions and comments to Remedy
Maniac a reaming, but I have to say I did feel a whole lot better having
said them.  I can see how that may have been construed to contribute to
the overall hostility on the list lately, and for that I am sorry, as
that was never my intent.  I also see how my comments regarding karma
were a bit snotty, but for those I am not sorry, as that was my intent.
 
Regarding my doctor:
 
I pay to see her.  Even though I pay, I still have to listen to a
lecture about dropping a few pounds and stopping smoking every time I
see them.  I'm fine with that, as I believe the reason they feel
compelled to give me that lecture is that they are trying to help me.
 
The ARSList is free, and I don't have the same expectations of it I have
of a doctor who I pay a lot of money to see.  While I do not think
someone should be flamed for not providing enough information to answer
a question, I do see how it's reasonable to ask them for more
information.
 
Eric Cleereman
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, April 25, 2008 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 

 



 

An unpopular opinionbut just consider this.

 

I believe that the reason people post questions to this list is for
help. I tend

to believe that they've tried their resources and not had any luck. I'm
pretty

sure that they've most likely googled, read, etc. and still came up
empty.

Remember, posting to this list has two effects - first, it acknowledges
that

you can't find the answer and second, that if you post to the list and
don't

post the right/politically correct way, you potentially open yourself up
to

flames from some people. 

 

I contend that it takes either guts are desperation to admit that you're
ignorant

of a solution, that you're unable to find anything to help you with the
solution,

and that you're even willing to potentially endure the flames of
politically or

grammatically hazardous posting..

 

But...does it REALLY matter what someone's name is? Does it REALLY HELP
to

ream them if they aren't as grammatically erudite as you are? How about
just

dropping the requirements of form, identification and
intentand.just help

them? Or.don't.  But if you can't be positive, cordial and helpful,
don't reply.

 

When you are sick and go to your doctor, does he ask "Well, what
treatments

have your researched on the internet and at the library  and
triedwhat drugs

have you borrowed/bought and tried..." before he treats you? Does your
dentist

ask what attempts you've done to fill your own teeth (maybe with a power
drill..)

before he agrees to help you? Do they say anything like "I don't like
the way you

told me about your pain/problem..so.when you can describe it like I
want it

described, come back and I'll help you"

 

I think not.

 

So.my suggestion is - I'm sure all of us were newbies at some point
and

appreciated a cordial reply, a kind word, a bit of understanding and a
lot of

hand-holding to get where we are today. The people asking for advice or

help are just trying in their own way to get a job donemake it
through 

another day or get another ser

Re: Rant - New posts on ARSList - Rant

[Brian Goralczyk]

I try not to get involved in these debates but I just have to comment now.
And not just because of what Richard states.

I agree with some of what everyone has said.  I believe that the spirit of
the list is to help others as much as we can.  I believe that also it makes
a good read because other people see things in ways I don't.  I have often
stated experience has little to do with vision.

That being said, I also make a couple assumptions.  1. There will be sarcasm
and ridicule but it will almost always be with the intent of good humor.  2.
That if someone thinks they can help but feels they need help to help you,
they will state that.

That being said, I believe the "we are a family", although I understand it,
might be a little strong for some of us.  But certainly we are coharts, if
not friends.  And certainly we are a community.  And as such, if someone
moved into your neighborhood and said, "Hi, I am 123 USA st." you might look
at them a little odd.  But if they said, "Hi my name is Brian." they would
have a greater chance of being welcomed into the community.

Now, in reference to the conversation that seemed to spurn this big thread,
I am not overly concerned that the individual did not use their name.  I am
not concerned that they got flamed.  I am concerned that after the flames
burned down, and people offered some suggestions, they replied with, "I
don't care".  They could have just as easily said, "The problem went away,
and I don't have the time to look into the solution."  Are a few of us
(possibly myself included) being thin skinned?  Maybe.  But curtesy does go
a long way.  And just like in your home community, if you asked someone to
borrow their hammer, and when they offered it, you replied, "I don't care, I
don't need it" they might not be so quick to help next time.  Like my
parents used to say (well they still do), "A thank you goes a long way."

Lets just move on, and help who we can, and learn from who we can.  I agree
that in the years I have been a member, the list has gotten a bit more
hostile.  I wonder if that is a fact of the work environment.  Is it
possible that we are looking at what we do more as work and less as play and
has made us grouchy as a group?

I think I will step off my platform now and quietly fade into the weekend.

Good day and a better weekend to all.

Brian Goralczyk

P.S.  Anybody who would make up that last name is nuts. ;-)

On Fri, Apr 25, 2008 at 2:38 PM, Richard Copits <
[EMAIL PROTECTED]> wrote:

> **
>
>
>
> 
>
>
>
> An unpopular opinion….but just consider this…..
>
>
>
> I believe that the reason people post questions to this list is for help. I
> tend
>
> to believe that they've tried their resources and not had any luck. I'm
> pretty
>
> sure that they've most likely googled, read, etc. and still came up empty.
>
> Remember, posting to this list has two effects – first, it acknowledges
> that
>
> you can't find the answer and second, that if you post to the list and
> don't
>
> post the right/politically correct way, you potentially open yourself up to
>
> flames from some people.
>
>
>
> I contend that it takes either guts are desperation to admit that you're
> ignorant
>
> of a solution, that you're unable to find anything to help you with the
> solution,
>
> and that you're even willing to potentially endure the flames of
> politically or
>
> grammatically hazardous posting……
>
>
>
> But…does it REALLY matter what someone's name is? Does it REALLY HELP to
>
> ream them if they aren't as grammatically erudite as you are? How about
> just
>
> dropping the requirements of form, identification and intent….and…..just
> help
>
> them? Or…..don't.  But if you can't be positive, cordial and helpful, don't
> reply.
>
>
>
> When you are sick and go to your doctor, does he ask "Well, what treatments
>
> have your researched on the internet and at the library  and tried….what
> drugs
>
> have you borrowed/bought and tried…" before he treats you? Does your
> dentist
>
> ask what attempts you've done to fill your own teeth (maybe with a power
> drill..)
>
> before he agrees to help you? Do they say anything like "I don't like the
> way you
>
> told me about your pain/problem..so…..when you can describe it like I want
> it
>
> described, come back and I'll help you…."
>
>
>
> I think not.
>
>
>
> So…..my suggestion is – I'm sure all of us were newbies at some point and
>
> appreciated a cordial reply, a kind word, a bit of understanding and a lot
> of
>
> hand-holding to get where we are today. The people asking for advice or
>
> help are just trying in their own way to get a job done….make it through
>
> another day or get another server working. I'm sure we've ALL cut corners,
>
> tried to take the easy way out or would rather ask than read – we're all
>
> human – so let's let others be human also.
>
>
>
> I can get sarcasm, crap and elitist and snotty remarks from people at work.
>
> On this list it would be nice to get help, understanding and even
> cama

Re: Rant - New posts on ARSList - Rant

[Richard Copits]

 



 

An unpopular opinionbut just consider this.

 

I believe that the reason people post questions to this list is for
help. I tend

to believe that they've tried their resources and not had any luck. I'm
pretty

sure that they've most likely googled, read, etc. and still came up
empty.

Remember, posting to this list has two effects - first, it acknowledges
that

you can't find the answer and second, that if you post to the list and
don't

post the right/politically correct way, you potentially open yourself up
to

flames from some people. 

 

I contend that it takes either guts are desperation to admit that you're
ignorant

of a solution, that you're unable to find anything to help you with the
solution,

and that you're even willing to potentially endure the flames of
politically or

grammatically hazardous posting..

 

But...does it REALLY matter what someone's name is? Does it REALLY HELP
to

ream them if they aren't as grammatically erudite as you are? How about
just

dropping the requirements of form, identification and
intentand.just help

them? Or.don't.  But if you can't be positive, cordial and helpful,
don't reply.

 

When you are sick and go to your doctor, does he ask "Well, what
treatments

have your researched on the internet and at the library  and
triedwhat drugs

have you borrowed/bought and tried..." before he treats you? Does your
dentist

ask what attempts you've done to fill your own teeth (maybe with a power
drill..)

before he agrees to help you? Do they say anything like "I don't like
the way you

told me about your pain/problem..so.when you can describe it like I
want it

described, come back and I'll help you"

 

I think not.

 

So.my suggestion is - I'm sure all of us were newbies at some point
and

appreciated a cordial reply, a kind word, a bit of understanding and a
lot of

hand-holding to get where we are today. The people asking for advice or

help are just trying in their own way to get a job donemake it
through 

another day or get another server working. I'm sure we've ALL cut
corners,

tried to take the easy way out or would rather ask than read - we're all

human - so let's let others be human also. 

 

I can get sarcasm, crap and elitist and snotty remarks from people at
work.

On this list it would be nice to get help, understanding and even
camaraderie

if nothing else by virtue that we're all slogging in this swamp, trying
to watch

out for alligators and quicksand and helping each other find the path to
dry

land. 

 





Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant or FRIDAY HUMOR?

[Frank Ginny]

David,

I'm not hiding anything.

When a post is made by a unknown person, it just seems like they are hiding 
something. For all I know, the person asking the ARSList a question could be 
BMC tech support from India, wouldn't that be a hoot. ARSList is supporting BMC 
tech support, who in turn supports paying customers... anyway it is just down 
right rude, impolite, obnoxious,  (shall  I go on) to not use a real name. Do 
you call your brother/sister and say hey field_112 how's it going?
Screen names belong on IM, if we are a Remedy "family" of brothers and sisters, 
we should at least know our first names.

and David my first name is Frank,

Sincerely,

Frank Ginny
Sr. Remedy Developer /  Administrator

**
Re: "Please use a Human name, even if it's a cover name. Mark Twain is way  
better than REmeDy Zodiac. WHAT ARE YOU HIDING?"

So, [EMAIL PROTECTED] ... who are  you really?  How do we know you aren't one 
of at least 111 OTHER people using  "Frank Ginny" over at that most legitimate 
of email distribution points...  Yahoo... posing as the REAL Frank Ginny just 
to stir up trouble?

Is that  really more reliable than "REmeDy Zodiac"?

WHAT ARE YOU  HIDING?

Just curious,

-D

David M Clark
Remedy  Programmer/Analyst


>>> Frank Ginny <[EMAIL PROTECTED]> 4/25/2008  10:41 AM >>>
Message from New ARList Poster Goofus-  

Help!! I'm stuck on SOMETHING wrong within my AR system.
I  haven't done anything MYSELF to find out what the problem is, nor have I 
read  ANY freakin manuals... oh ya, by the way I haven't searched the ARSList 
either  to see if a existing issue exists.
What I really want is someone else to do  all the work for me.
My current AR system setup - Yes, it's setup, in that  box in the corner. Why 
should I tell you what my system has, you might get AR  envy.

Thanks a bunch for doing my work for  me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac,  aka COPY AND PASTE ANY BMC 
NAMING CONVENTION HERE)

Hey man, I don't need  to tell you my name; the internet is anonymous for all 
you know I could be Mark  Twain.


(23 posts later Remedy Zodiac gets the info he/she  needs.)



Message from New ARList Poster Gallant- 

Hello  ARSList,

I have an issue with filter guides. Filter 3 is not firing with  in the guide. 
I have ran some log files to see what the issue is and I can not  see an error. 
I have included the log files in this email. I have checked BMC's  support site 
and ARSList to no avail.
My setup -
Remedy  Server
ITSM
Etc
If there is any other information please let me  know.

Thank you for your assistance,

Joe Gallant


(3  posts later Joe gets the info he needs.)



The moral of the story  -

This is a public list, yes I know that. But there are some common  ground rules 
-

If you need help, please be as descriptive as possible.  (The issue, your 
setup, what you tried, etc)

Please use a Human name,  even if it's a cover name. Mark Twain is way better 
than REmeDy Zodiac. WHAT ARE  YOU HIDING?

When you ask a silly question, you get a really silly answer.  Don't be upset 
at the SARCASIM you get when you post a silly  question.

Please don't be afraid to post a question. The ARSList  community is here to 
help.

Sincerely,

REmeDy Zodiac, or maybe  Mid-Tier Psychic, hh no wait Field 112 
<---(perfect name, I'm  Multi-Tenancy)

er, I mean 

Frank Ginny
Sr. Remedy Developer /  Administrator

   
-
Be a better friend, newshound, and know-it-all with Yahoo! Mobile.  Try it now.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant or FRIDAY HUMOR?

[David.M Clark]

Re: "Please use a Human name, even if it's a cover name. Mark Twain is way 
better than REmeDy Zodiac. WHAT ARE YOU HIDING?"

So, [EMAIL PROTECTED] ... who are you really?  How do we know you aren't one of 
at least 111 OTHER people using "Frank Ginny" over at that most legitimate of 
email distribution points... Yahoo... posing as the REAL Frank Ginny just to 
stir up trouble?

Is that really more reliable than "REmeDy Zodiac"?

WHAT ARE YOU HIDING?

Just curious,

-D

David M Clark
Remedy Programmer/Analyst


>>> Frank Ginny <[EMAIL PROTECTED]> 4/25/2008 10:41 AM >>>
Message from New ARList Poster Goofus- 

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is, nor have I read 
ANY freakin manuals... oh ya, by the way I haven't searched the ARSList either 
to see if a existing issue exists.
What I really want is someone else to do all the work for me.
My current AR system setup - Yes, it's setup, in that box in the corner. Why 
should I tell you what my system has, you might get AR envy.

Thanks a bunch for doing my work for me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC 
NAMING CONVENTION HERE)

Hey man, I don't need to tell you my name; the internet is anonymous for all 
you know I could be Mark Twain.


(23 posts later Remedy Zodiac gets the info he/she needs.)



Message from New ARList Poster Gallant- 

Hello ARSList,

I have an issue with filter guides. Filter 3 is not firing with in the guide. I 
have ran some log files to see what the issue is and I can not see an error. I 
have included the log files in this email. I have checked BMC's support site 
and ARSList to no avail.
My setup -
Remedy Server
ITSM
Etc
If there is any other information please let me know.

Thank you for your assistance,

Joe Gallant


(3 posts later Joe gets the info he needs.)



The moral of the story -

This is a public list, yes I know that. But there are some common ground rules -

If you need help, please be as descriptive as possible. (The issue, your setup, 
what you tried, etc)

Please use a Human name, even if it's a cover name. Mark Twain is way better 
than REmeDy Zodiac. WHAT ARE YOU HIDING?

When you ask a silly question, you get a really silly answer. Don't be upset at 
the SARCASIM you get when you post a silly question.

Please don't be afraid to post a question. The ARSList community is here to 
help.

Sincerely,

REmeDy Zodiac, or maybe Mid-Tier Psychic, hh no wait Field 112 <---(perfect 
name, I'm Multi-Tenancy)

er, I mean 

Frank Ginny
Sr. Remedy Developer / Administrator
   
-
Be a better friend, newshound, and know-it-all with Yahoo! Mobile.  Try it now.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Rant - New posts on ARSList - Rant

[Grooms, Frederick W]

What's funny is I just found the 6.3 version (ARSList FAQ and
Netiquette- 2006-04-01.pdf) of her FAQ posting in one of my folders on
this PC
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Friday, April 25, 2008 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


Rick & Others:
 
Time for cheese with all this whine !
 
I want to defend Claire's original response the posted question.
 
While her post may have been a wee-bit terse I did not see it as
inflammatory and she went as 
far as placing an OT prefix on the subject line. While it may be easy to
slip in with the 
tide of current popular opinion on this issue, from Claire's OT message
it was levity clear and simple.
 
Rick, you seemed to have replied to her OT message with some levity as
well ?
 
The current trend of creating a pseudo name, IMO, is just not fair to
those on this list
who have helped so many others across the years and it irks the "old
timers".   So you want to
post a message as BOZO the clown, then go for it but be prepared for the
slings and arrows
that follow suit - that is human nature and be forewarned. 
 
There is no way that Dan can "police" the list and restrict names that
posters may select, so like
it or not the trend will continue.  Newbie's don't know the questions so
a moment of consideration
is always followed by, can you supply us with more information?
 
I do miss the days when Claire posted the ARSList etiquette regularly -
it always served as a "constant"
reminder of the guidelines to socially acceptable messages that were
allowed on the list. 
 
Gidd
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, April 25, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


I've been around longer than most here, and I, too, have seen a decline
in netiquette here since I first joined the list 10 years ago.  Part of
it is the maturing (or the reverse) of the use of the internet.  Part of
it is that more and more of the listers cut their computing teeth on
less formal IT and business "practices".  In a world where Yahoo!
Answers can allow one to get great help while remaining anonymous, why
should we be different?  Because we're not the entire world - we're a
close-knit family of people using a common software development and
application platform.  Our conferences are almost as much family
reunions as geek-fests.  So, to any new listers out there, that's why we
sometimes come across as over-protective of some standards here.  We
have a pretty good thing going here, and we want to see it continue.  

That being said, we have work to do of our own, and while we love to
help others, we would really appreciate it if you would respect the time
we take to give you FREE advice by doing the following:

1)  Give us your name.  If, for some reason, you want or need it to be a
fictitious one, that's fine, just so that we have some carbon-based
handle by which to refer to you - NOT a screen name.  If you also want
to tell us where you work, that may spur someone in a similar line of
work or geographic area to help you when they otherwise might not.
Giving some contact information can result in some more directed
information being delivered to you off-list than could be posted on it.
I know of no one who has ever been harrassed or spammed as a result of
this.  We're a family, and we won't tolerate that.
2)  Do what research you can before posting.  If you're a newbie, we
know how overwhelming this can be - sometimes you don't even know where
to start looking.  Do what you can, as much or as little as that might
be.  Show us you've worked on it, and we're more willing to work with
you.
3)  Tell us as much as you can about your Remedy environment.  Detailed
Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or
ITSM versions you're using is essential to receiving appropriate help.
Get used to providing it to us just as you should to Support.
4)  Thank those who actually provide assistance.
5)  Help someone else when you get the chance.  Call it Karma, the
Golden Rule, or just being nice.  Either way, that's how the list grows,
and maintains its place as one of the finest sources of free help
available on the net.

Rick Cook
Remedy Skilled Professional
Cook Enterprises
253-278-4112


On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]>
wrote:


** Message from New ARList Poster Goofus- 

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is,
nor have I read ANY freakin manuals... oh ya, by the way I haven't

Re: Rant - New posts on ARSList - Rant

[Rick Cook]

That's a good observation, Bill.  Let me clarify and correct myself in
response.  We are a family, but one that wants to be inclusive of new
members, either active or passive ones.  My instructions, if you want to
call them that, weren't designed to be rules that we plan to enforce as an
entry exam, simply observations that have been seen by many to enhance the
ability of a new Remedy professional to fit in in this family, and to
receive the help they come here for in the shortest possible time.

So call my steps a primer to assist in rapid and seamless entry into the
ARSList family, not a list of justifications to flame the uninitiated.

Rick

On Fri, Apr 25, 2008 at 10:08 AM, Bill H. <[EMAIL PROTECTED]> wrote:

> ** Rick,
>
> I've probably been a member of this list for nearly as long as you.
> However, you have taken a much more dedicated approach to helping others,
> and I applaud you for that.  I'm willing to bet though that there are quite
> a few people like me (probably the majority) on the list - lurkers who
> answer occasionally when someone doesn't beat them to the post and/or time
> permits.  We are developers who for the most part figure things out for
> themselves, but enjoy knowing the latest issues.  I agree with Norm about
> the trend in sarcasm on the list, which strikes me as a tinge of elitism.
> What concerns me is the "we are family comment"; as though you can only join
> the family if you do steps one through five.  While I agree that this
> information is crucial, I've forgotten to post it myself.  A gentle reminder
> is all that's appropriate.
>
> By the way, I have a choice between conferences and training.  I choose
> training every year, even though this prevents me from attending the "family
> reunion".
>
> I've never won an award, don't deserve one, nor want one; I don't want the
> list to go away either, but I think it's far too strong for that to happen.
> The list is strong because of people like you, but also because of people
> like me who occasionally answer a post, sometimes post a question, but read
> the posts every day.  We also enthusiastically recommend this list to every
> newbie we meet.
>
> These are just my thoughts, and I thought I'd share them even though I
> completely respect both the list and your contributions to it.
>
> Bill Hoffmeier
> Remedy Developer / DBA
> Lockheed Martin
> 626-296-7021
>
>  *From:* Rick Cook <[EMAIL PROTECTED]>
> *Sent:* Friday, April 25, 2008 9:26 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Rant - New posts on ARSList - Rant
>
> ** I've been around longer than most here, and I, too, have seen a decline
> in netiquette here since I first joined the list 10 years ago.  Part of it
> is the maturing (or the reverse) of the use of the internet.  Part of it is
> that more and more of the listers cut their computing teeth on less formal
> IT and business "practices".  In a world where Yahoo! Answers can allow one
> to get great help while remaining anonymous, why should we be different?
> Because we're not the entire world - we're a close-knit family of people
> using a common software development and application platform.  Our
> conferences are almost as much family reunions as geek-fests.  So, to any
> new listers out there, that's why we sometimes come across as
> over-protective of some standards here.  We have a pretty good thing going
> here, and we want to see it continue.
>
> That being said, we have work to do of our own, and while we love to help
> others, we would really appreciate it if you would respect the time we take
> to give you FREE advice by doing the following:
>
> 1)  Give us your name.  If, for some reason, you want or need it to be a
> fictitious one, that's fine, just so that we have some carbon-based handle
> by which to refer to you - NOT a screen name.  If you also want to tell us
> where you work, that may spur someone in a similar line of work or
> geographic area to help you when they otherwise might not.  Giving some
> contact information can result in some more directed information being
> delivered to you off-list than could be posted on it.  I know of no one who
> has ever been harrassed or spammed as a result of this.  We're a family, and
> we won't tolerate that.
> 2)  Do what research you can before posting.  If you're a newbie, we know
> how overwhelming this can be - sometimes you don't even know where to start
> looking.  Do what you can, as much or as little as that might be.  Show us
> you've worked on it, and we're more willing to work with you.
> 3)  Tell us as much as you can

Re: Rant - New posts on ARSList - Rant

[Gidd]

Rick & Others:
 
Time for cheese with all this whine !
 
I want to defend Claire's original response the posted question.
 
While her post may have been a wee-bit terse I did not see it as
inflammatory and she went as 
far as placing an OT prefix on the subject line. While it may be easy to
slip in with the 
tide of current popular opinion on this issue, from Claire's OT message it
was levity clear and simple.
 
Rick, you seemed to have replied to her OT message with some levity as well
?
 
The current trend of creating a pseudo name, IMO, is just not fair to those
on this list
who have helped so many others across the years and it irks the "old
timers".   So you want to
post a message as BOZO the clown, then go for it but be prepared for the
slings and arrows
that follow suit - that is human nature and be forewarned. 
 
There is no way that Dan can "police" the list and restrict names that
posters may select, so like
it or not the trend will continue.  Newbie's don't know the questions so a
moment of consideration
is always followed by, can you supply us with more information?
 
I do miss the days when Claire posted the ARSList etiquette regularly - it
always served as a "constant"
reminder of the guidelines to socially acceptable messages that were allowed
on the list. 
 
Gidd
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, April 25, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** I've been around longer than most here, and I, too, have seen a decline
in netiquette here since I first joined the list 10 years ago.  Part of it
is the maturing (or the reverse) of the use of the internet.  Part of it is
that more and more of the listers cut their computing teeth on less formal
IT and business "practices".  In a world where Yahoo! Answers can allow one
to get great help while remaining anonymous, why should we be different?
Because we're not the entire world - we're a close-knit family of people
using a common software development and application platform.  Our
conferences are almost as much family reunions as geek-fests.  So, to any
new listers out there, that's why we sometimes come across as
over-protective of some standards here.  We have a pretty good thing going
here, and we want to see it continue.  

That being said, we have work to do of our own, and while we love to help
others, we would really appreciate it if you would respect the time we take
to give you FREE advice by doing the following:

1)  Give us your name.  If, for some reason, you want or need it to be a
fictitious one, that's fine, just so that we have some carbon-based handle
by which to refer to you - NOT a screen name.  If you also want to tell us
where you work, that may spur someone in a similar line of work or
geographic area to help you when they otherwise might not.  Giving some
contact information can result in some more directed information being
delivered to you off-list than could be posted on it.  I know of no one who
has ever been harrassed or spammed as a result of this.  We're a family, and
we won't tolerate that.
2)  Do what research you can before posting.  If you're a newbie, we know
how overwhelming this can be - sometimes you don't even know where to start
looking.  Do what you can, as much or as little as that might be.  Show us
you've worked on it, and we're more willing to work with you.
3)  Tell us as much as you can about your Remedy environment.  Detailed
Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or
ITSM versions you're using is essential to receiving appropriate help.  Get
used to providing it to us just as you should to Support.
4)  Thank those who actually provide assistance.
5)  Help someone else when you get the chance.  Call it Karma, the Golden
Rule, or just being nice.  Either way, that's how the list grows, and
maintains its place as one of the finest sources of free help available on
the net.

Rick Cook
Remedy Skilled Professional
Cook Enterprises
253-278-4112


On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]>
wrote:


** Message from New ARList Poster Goofus- 

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is, nor have I
read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList
either to see if a existing issue exists.
What I really want is someone else to do all the work for me.
My current AR system setup - Yes, it's setup, in that box in the corner. Why
should I tell you what my system has, you might get AR envy.

Thanks a bunch for doing my work for me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC
NAMING CONVENTION HERE)

Hey man, I d

Re: Rant - New posts on ARSList - Rant

[Easter, David]

Here are some tips that I use to appear much smarter than I really am...
 

1.  
If your question is of the form "Has anyone ever heard of
company, product, protocol, standard, etc. called ABC?", start with
Google at www.google.com.
2.  
If your question is of the form "Does anyone have any experience
with..." or "Has anyone ever run into XYZ?", use the archive search at
www.arslist.org or
http://www.nabble.com/ARS-(Action-Request-System)-f716.html
3.  
If your question is "Does anyone have any documentation on...",
try going to BMC Support Central's documentation section at:
http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969
5_108018_0,00.html.  This includes not only guides, but white papers,
release notes, technical bulletins and other related documents.
4.  
If your question is "Does BMC support...", check first in the
compatibility matrix at:
http://www.bmc.com/support/bmcremedycomp/index.htm
5.  
If your question is "Does anyone have more info about FOO in AR
System?", use Adobe to search through the documentation.   You can grab
all the documentation at once at https://webapps.bmc.com/epd/.  If you
put all the PDF's into one directory, Acrobat Reader has an option to
search across multiple documents in a specified directory.  In the
search window, look for the "Where would you like to search?" section
and select the "All PDF documents in" option. 
6.  
Save every E-mail that you send or receive if it's not archived
somewhere else (e.g. the arslist archives).  Then use a free desktop
search product from Google (http://desktop.google.com/), Copernic
(http://www.copernic.com/) or others when you "seem to remember that
topic coming up previously".  Creating archive folders and occasionally
moving blocks of E-mail into them (e.g. I create one folder per month
for inbound E-mail and one folder per quarter for outbound) can help
keep your online Inbox smaller.

 
Hope this helps for those folks who would like to "learn to fish" prior
to asking a question online...
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 25, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Well said Kaiser.  I've been posting to this list for about 8 years, and
believe me, when I started, I asked some pretty wild and basic questions
that I probably could have found the answer for myself, but didn't even
know where to begin looking!  Heck, there are days where I still do!
The people on this list were always kind and helpful, and not once did I
get jumped!
 
The last couple of years, the lack of  civility and increase in attacks
on posters has been steady.  There is enough pain in the world, do we
really need to drag it in here to?
 
If a post annoys you due to a lack of information, or the question is
too basic (in your opinion), then don't answer it!  But please people,
let's stop spewing the invective all over this forum.
 
Can't we all just get along?

 
On 4/25/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

I *mostly* agree with this post except for stuff about the
sarcasm.

I've noticed the sarcasm towards innocent (and clearly *new*
posters)
has increased markedly on this list.  This list was always the
hallmark
of friendliness, professionalism, and helpfulness--especially
towards
newbies.  We've been straying from that a bit, and I think we
should
return to it.

I suggest we all please refrain from "skewering" or "roasting"
new
posters (or any poster, for that matter) with sarcasm and/or
disdain.
It's totally unnecessary.  If a question is unclear or missing
information, how about just asking, "Bob, could you provide us a
little
more information? Specifically..."

I *do* agree with the point made about anonymous names.  It's
best to
use your *real* name to preserve civility.  I suppose, however,
that
some people are worried about exposing their inexperience or
naivety...but at least give us a first name we can refer to you
by.

And the expectation that someone go to the support site before
posting
to this list i

Re: Rant - New posts on ARSList - Rant

[Bill H.]

Rick,

I've probably been a member of this list for nearly as long as you.  However, 
you have taken a much more dedicated approach to helping others, and I applaud 
you for that.  I'm willing to bet though that there are quite a few people like 
me (probably the majority) on the list - lurkers who answer occasionally when 
someone doesn't beat them to the post and/or time permits.  We are developers 
who for the most part figure things out for themselves, but enjoy knowing the 
latest issues.  I agree with Norm about the trend in sarcasm on the list, which 
strikes me as a tinge of elitism.  What concerns me is the "we are family 
comment"; as though you can only join the family if you do steps one through 
five.  While I agree that this information is crucial, I've forgotten to post 
it myself.  A gentle reminder is all that's appropriate.  

By the way, I have a choice between conferences and training.  I choose 
training every year, even though this prevents me from attending the "family 
reunion".  

I've never won an award, don't deserve one, nor want one; I don't want the list 
to go away either, but I think it's far too strong for that to happen.  The 
list is strong because of people like you, but also because of people like me 
who occasionally answer a post, sometimes post a question, but read the posts 
every day.  We also enthusiastically recommend this list to every newbie we 
meet.

These are just my thoughts, and I thought I'd share them even though I 
completely respect both the list and your contributions to it.  

Bill Hoffmeier
Remedy Developer / DBA
Lockheed Martin
626-296-7021


From: Rick Cook 
Sent: Friday, April 25, 2008 9:26 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Rant - New posts on ARSList - Rant


** I've been around longer than most here, and I, too, have seen a decline in 
netiquette here since I first joined the list 10 years ago.  Part of it is the 
maturing (or the reverse) of the use of the internet.  Part of it is that more 
and more of the listers cut their computing teeth on less formal IT and 
business "practices".  In a world where Yahoo! Answers can allow one to get 
great help while remaining anonymous, why should we be different?  Because 
we're not the entire world - we're a close-knit family of people using a common 
software development and application platform.  Our conferences are almost as 
much family reunions as geek-fests.  So, to any new listers out there, that's 
why we sometimes come across as over-protective of some standards here.  We 
have a pretty good thing going here, and we want to see it continue.  

That being said, we have work to do of our own, and while we love to help 
others, we would really appreciate it if you would respect the time we take to 
give you FREE advice by doing the following:

1)  Give us your name.  If, for some reason, you want or need it to be a 
fictitious one, that's fine, just so that we have some carbon-based handle by 
which to refer to you - NOT a screen name.  If you also want to tell us where 
you work, that may spur someone in a similar line of work or geographic area to 
help you when they otherwise might not.  Giving some contact information can 
result in some more directed information being delivered to you off-list than 
could be posted on it.  I know of no one who has ever been harrassed or spammed 
as a result of this.  We're a family, and we won't tolerate that.
2)  Do what research you can before posting.  If you're a newbie, we know how 
overwhelming this can be - sometimes you don't even know where to start 
looking.  Do what you can, as much or as little as that might be.  Show us 
you've worked on it, and we're more willing to work with you.
3)  Tell us as much as you can about your Remedy environment.  Detailed 
Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or ITSM 
versions you're using is essential to receiving appropriate help.  Get used to 
providing it to us just as you should to Support.
4)  Thank those who actually provide assistance.
5)  Help someone else when you get the chance.  Call it Karma, the Golden Rule, 
or just being nice.  Either way, that's how the list grows, and maintains its 
place as one of the finest sources of free help available on the net.

Rick Cook
Remedy Skilled Professional
Cook Enterprises
253-278-4112


On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]> wrote:

  ** Message from New ARList Poster Goofus- 

  Help!! I'm stuck on SOMETHING wrong within my AR system.
  I haven't done anything MYSELF to find out what the problem is, nor have I 
read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList 
either to see if a existing issue exists.
  What I really want is someone else to do all the work 

Re: Rant - New posts on ARSList - Rant

[Shellman, David]

While we're on the subject, you know what burns my but?
 
A grass fire between 2 1/2 and 3 foot high.
 
I understand we can all be overworked and stressed.  Which in turn leads
us to be short with responses.  Some times it's better to back away from
the keyboard and not go with the initial response.
 
Since I was in Japan earlier this year, I have been learning a little
more about the culture.  It's interesting that there are multiple layers
of politeness in the language and when to use the most formal Reponses.
 
Respect and courtesy is a foundation with Buddhists, Yogis, and many
other cultures. 
 
We need to get back to some of these philosophies and be respectful of
others and be kind.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 25, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant


** 
Well said Kaiser.  I've been posting to this list for about 8 years, and
believe me, when I started, I asked some pretty wild and basic questions
that I probably could have found the answer for myself, but didn't even
know where to begin looking!  Heck, there are days where I still do!
The people on this list were always kind and helpful, and not once did I
get jumped!
 
The last couple of years, the lack of  civility and increase in attacks
on posters has been steady.  There is enough pain in the world, do we
really need to drag it in here to?
 
If a post annoys you due to a lack of information, or the question is
too basic (in your opinion), then don't answer it!  But please people,
let's stop spewing the invective all over this forum.
 
Can't we all just get along?

 
On 4/25/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

I *mostly* agree with this post except for stuff about the
sarcasm.

I've noticed the sarcasm towards innocent (and clearly *new*
posters)
has increased markedly on this list.  This list was always the
hallmark
of friendliness, professionalism, and helpfulness--especially
towards
newbies.  We've been straying from that a bit, and I think we
should
return to it.

I suggest we all please refrain from "skewering" or "roasting"
new
posters (or any poster, for that matter) with sarcasm and/or
disdain.
It's totally unnecessary.  If a question is unclear or missing
information, how about just asking, "Bob, could you provide us a
little
more information? Specifically..."

I *do* agree with the point made about anonymous names.  It's
best to
use your *real* name to preserve civility.  I suppose, however,
that
some people are worried about exposing their inexperience or
naivety...but at least give us a first name we can refer to you
by.

And the expectation that someone go to the support site before
posting
to this list is unrealistic, in my opinion.  The whole point of
this
list--to me--has always been, "The ARSList community is 1000
times
better than the official BMC support...and it's free.  The only
cost is
that you provide advice to others when you're able."

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Ginny
Sent: Friday, April 25, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Rant - New posts on ARSList - Rant

** Message from New ARList Poster Goofus-

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is,
nor have
I read ANY freakin manuals... oh ya, by the way I haven't
searched the
ARSList either to see if a existing issue exists.
What I really want is someone else to do all the work for me.
My current AR system setup - Yes, it's setup, in that box in the
corner.
Why should I tell you what my system has, you might get AR envy.

Thanks a bunch for doing my work for me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND
PASTE ANY
BMC NAMING CONVENTION HERE)

Hey man, I don't need to tell you my name; the internet is
anonymous for
all you know I could be Mark Twain.


(23 posts later Remedy Zodiac gets the info he/she needs.)



Message from New ARList Poster Gallant-

Hello ARSList,

I have an issue with filter guides. Filter 3 is not firing with
in the
guide. I have ran some log files to see what the issue is

Re: Rant - New posts on ARSList - Rant

[Lyons, Michael (USAEO)]

Now may be a good time to re-post our guidelines..mfl

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, April 25, 2008 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Rant - New posts on ARSList - Rant

 

** I've been around longer than most here, and I, too, have seen a
decline in netiquette here since I first joined the list 10 years ago.
Part of it is the maturing (or the reverse) of the use of the internet.
Part of it is that more and more of the listers cut their computing
teeth on less formal IT and business "practices".  In a world where
Yahoo! Answers can allow one to get great help while remaining
anonymous, why should we be different?  Because we're not the entire
world - we're a close-knit family of people using a common software
development and application platform.  Our conferences are almost as
much family reunions as geek-fests.  So, to any new listers out there,
that's why we sometimes come across as over-protective of some standards
here.  We have a pretty good thing going here, and we want to see it
continue.  

That being said, we have work to do of our own, and while we love to
help others, we would really appreciate it if you would respect the time
we take to give you FREE advice by doing the following:

1)  Give us your name.  If, for some reason, you want or need it to be a
fictitious one, that's fine, just so that we have some carbon-based
handle by which to refer to you - NOT a screen name.  If you also want
to tell us where you work, that may spur someone in a similar line of
work or geographic area to help you when they otherwise might not.
Giving some contact information can result in some more directed
information being delivered to you off-list than could be posted on it.
I know of no one who has ever been harrassed or spammed as a result of
this.  We're a family, and we won't tolerate that.
2)  Do what research you can before posting.  If you're a newbie, we
know how overwhelming this can be - sometimes you don't even know where
to start looking.  Do what you can, as much or as little as that might
be.  Show us you've worked on it, and we're more willing to work with
you.
3)  Tell us as much as you can about your Remedy environment.  Detailed
Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or
ITSM versions you're using is essential to receiving appropriate help.
Get used to providing it to us just as you should to Support.
4)  Thank those who actually provide assistance.
5)  Help someone else when you get the chance.  Call it Karma, the
Golden Rule, or just being nice.  Either way, that's how the list grows,
and maintains its place as one of the finest sources of free help
available on the net.

Rick Cook
Remedy Skilled Professional
Cook Enterprises
253-278-4112

On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]>
wrote:

** Message from New ARList Poster Goofus- 

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is, nor have
I read ANY freakin manuals... oh ya, by the way I haven't searched the
ARSList either to see if a existing issue exists.
What I really want is someone else to do all the work for me.
My current AR system setup - Yes, it's setup, in that box in the corner.
Why should I tell you what my system has, you might get AR envy.

Thanks a bunch for doing my work for me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY
BMC NAMING CONVENTION HERE)

Hey man, I don't need to tell you my name; the internet is anonymous for
all you know I could be Mark Twain.


(23 posts later Remedy Zodiac gets the info he/she needs.)



Message from New ARList Poster Gallant- 

Hello ARSList,

I have an issue with filter guides. Filter 3 is not firing with in the
guide. I have ran some log files to see what the issue is and I can not
see an error. I have included the log files in this email. I have
checked BMC's support site and ARSList to no avail.
My setup -
Remedy Server
ITSM
Etc
If there is any other information please let me know.

Thank you for your assistance,

Joe Gallant


(3 posts later Joe gets the info he needs.)



The moral of the story -

This is a public list, yes I know that. But there are some common ground
rules -

If you need help, please be as descriptive as possible. (The issue, your
setup, what you tried, etc)

Please use a Human name, even if it's a cover name. Mark Twain is way
better than REmeDy Zodiac. WHAT ARE YOU HIDING?

When you ask a silly question, you get a really silly answer. Don't be
upset at the SARCASIM you get when you post a silly question.

Please don't be afraid to post a question. The ARSList community is here
to help.

Sincerely,

REmeDy Zodiac, or maybe Mid-Tier Psychic,

Re: Rant - New posts on ARSList - Rant

[Warren Baltimore]

Well said Kaiser.  I've been posting to this list for about 8 years, and
believe me, when I started, I asked some pretty wild and basic questions
that I probably could have found the answer for myself, but didn't even know
where to begin looking!  Heck, there are days where I still do!  The people
on this list were always kind and helpful, and not once did I get jumped!

The last couple of years, the lack of  civility and increase in attacks on
posters has been steady.  There is enough pain in the world, do we really
need to drag it in here to?

If a post annoys you due to a lack of information, or the question is too
basic (in your opinion), then don't answer it!  But please people, let's
stop spewing the invective all over this forum.

Can't we all just get along?


On 4/25/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
>
> I *mostly* agree with this post except for stuff about the sarcasm.
>
> I've noticed the sarcasm towards innocent (and clearly *new* posters)
> has increased markedly on this list.  This list was always the hallmark
> of friendliness, professionalism, and helpfulness--especially towards
> newbies.  We've been straying from that a bit, and I think we should
> return to it.
>
> I suggest we all please refrain from "skewering" or "roasting" new
> posters (or any poster, for that matter) with sarcasm and/or disdain.
> It's totally unnecessary.  If a question is unclear or missing
> information, how about just asking, "Bob, could you provide us a little
> more information? Specifically..."
>
> I *do* agree with the point made about anonymous names.  It's best to
> use your *real* name to preserve civility.  I suppose, however, that
> some people are worried about exposing their inexperience or
> naivety...but at least give us a first name we can refer to you by.
>
> And the expectation that someone go to the support site before posting
> to this list is unrealistic, in my opinion.  The whole point of this
> list--to me--has always been, "The ARSList community is 1000 times
> better than the official BMC support...and it's free.  The only cost is
> that you provide advice to others when you're able."
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Frank Ginny
> Sent: Friday, April 25, 2008 10:42 AM
> To: arslist@ARSLIST.ORG
> Subject: Rant - New posts on ARSList - Rant
>
> ** Message from New ARList Poster Goofus-
>
> Help!! I'm stuck on SOMETHING wrong within my AR system.
> I haven't done anything MYSELF to find out what the problem is, nor have
> I read ANY freakin manuals... oh ya, by the way I haven't searched the
> ARSList either to see if a existing issue exists.
> What I really want is someone else to do all the work for me.
> My current AR system setup - Yes, it's setup, in that box in the corner.
> Why should I tell you what my system has, you might get AR envy.
>
> Thanks a bunch for doing my work for me.
>
> sincerely,
>
> AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY
> BMC NAMING CONVENTION HERE)
>
> Hey man, I don't need to tell you my name; the internet is anonymous for
> all you know I could be Mark Twain.
>
>
> (23 posts later Remedy Zodiac gets the info he/she needs.)
>
>
>
> Message from New ARList Poster Gallant-
>
> Hello ARSList,
>
> I have an issue with filter guides. Filter 3 is not firing with in the
> guide. I have ran some log files to see what the issue is and I can not
> see an error. I have included the log files in this email. I have
> checked BMC's support site and ARSList to no avail.
> My setup -
> Remedy Server
> ITSM
> Etc
> If there is any other information please let me know.
>
> Thank you for your assistance,
>
> Joe Gallant
>
>
> (3 posts later Joe gets the info he needs.)
>
>
>
> The moral of the story -
>
> This is a public list, yes I know that. But there are some common ground
> rules -
>
> If you need help, please be as descriptive as possible. (The issue, your
> setup, what you tried, etc)
>
> Please use a Human name, even if it's a cover name. Mark Twain is way
> better than REmeDy Zodiac. WHAT ARE YOU HIDING?
>
> When you ask a silly question, you get a really silly answer. Don't be
> upset at the SARCASIM you get when you post a silly question.
>
> Please don't be afraid to post a question. The ARSList community is here
> to help.
>
> Sincerely,
>
> REmeDy Zodiac, or maybe Mid-Tier Psychic, hh no wait Field 112
> <---(perfect name, I'm Multi-Tenancy)
>
> er, I mean
>
> Frank Ginny
> Sr. Remedy Developer / Administrator
>
> 
>
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try
> it now.
>  2sR8HDtDypao8Wcj9tAcJ>  __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___
>
>
> ___
> UNSUBSCRIB

Re: Rant - New posts on ARSList - Rant

[Rick Cook]

I've been around longer than most here, and I, too, have seen a decline in
netiquette here since I first joined the list 10 years ago.  Part of it is
the maturing (or the reverse) of the use of the internet.  Part of it is
that more and more of the listers cut their computing teeth on less formal
IT and business "practices".  In a world where Yahoo! Answers can allow one
to get great help while remaining anonymous, why should we be different?
Because we're not the entire world - we're a close-knit family of people
using a common software development and application platform.  Our
conferences are almost as much family reunions as geek-fests.  So, to any
new listers out there, that's why we sometimes come across as
over-protective of some standards here.  We have a pretty good thing going
here, and we want to see it continue.

That being said, we have work to do of our own, and while we love to help
others, we would really appreciate it if you would respect the time we take
to give you FREE advice by doing the following:

1)  Give us your name.  If, for some reason, you want or need it to be a
fictitious one, that's fine, just so that we have some carbon-based handle
by which to refer to you - NOT a screen name.  If you also want to tell us
where you work, that may spur someone in a similar line of work or
geographic area to help you when they otherwise might not.  Giving some
contact information can result in some more directed information being
delivered to you off-list than could be posted on it.  I know of no one who
has ever been harrassed or spammed as a result of this.  We're a family, and
we won't tolerate that.
2)  Do what research you can before posting.  If you're a newbie, we know
how overwhelming this can be - sometimes you don't even know where to start
looking.  Do what you can, as much or as little as that might be.  Show us
you've worked on it, and we're more willing to work with you.
3)  Tell us as much as you can about your Remedy environment.  Detailed
Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or
ITSM versions you're using is *essential *to receiving appropriate help.
Get used to providing it to us just as you should to Support.
4)  Thank those who actually provide assistance.
5)  Help someone else when you get the chance.  Call it Karma, the Golden
Rule, or just being nice.  Either way, that's how the list grows, and
maintains its place as one of the finest sources of free help available on
the net.

Rick Cook
Remedy Skilled Professional
Cook Enterprises
253-278-4112

On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]>
wrote:

> ** Message from New ARList Poster Goofus-
>
> Help!! I'm stuck on SOMETHING wrong within my AR system.
> I haven't done anything MYSELF to find out what the problem is, nor have I
> read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList
> either to see if a existing issue exists.
> What I really want is someone else to do all the work for me.
> My current AR system setup - Yes, it's setup, in that box in the corner.
> Why should I tell you what my system has, you might get AR envy.
>
> Thanks a bunch for doing my work for me.
>
> sincerely,
>
> AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC
> NAMING CONVENTION HERE)
>
> Hey man, I don't need to tell you my name; the internet is anonymous for
> all you know I could be Mark Twain.
>
>
> (23 posts later Remedy Zodiac gets the info he/she needs.)
>
>
>
> Message from New ARList Poster Gallant-
>
> Hello ARSList,
>
> I have an issue with filter guides. Filter 3 is not firing with in the
> guide. I have ran some log files to see what the issue is and I can not see
> an error. I have included the log files in this email. I have checked BMC's
> support site and ARSList to no avail.
> My setup -
> Remedy Server
> ITSM
> Etc
> If there is any other information please let me know.
>
> Thank you for your assistance,
>
> Joe Gallant
>
>
> (3 posts later Joe gets the info he needs.)
>
>
>
> The moral of the story -
>
> This is a public list, yes I know that. But there are some common ground
> rules -
>
> If you need help, please be as descriptive as possible. (The issue, your
> setup, what you tried, etc)
>
> Please use a Human name, even if it's a cover name. Mark Twain is way
> better than REmeDy Zodiac. WHAT ARE YOU HIDING?
>
> When you ask a silly question, you get a really silly answer. Don't be
> upset at the SARCASIM you get when you post a silly question.
>
> Please don't be afraid to post a question. The ARSList community is here to
> help.
>
> Sincerely,
>
> REmeDy Zodiac, or maybe Mid-Tier Psychic, hh no wait Field 112
> <---(perfect name, I'm Multi-Tenancy)
>
> er, I mean
>
> Frank Ginny
> Sr. Remedy Developer / Administrator
>
> --
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
> now.

Re: Rant - New posts on ARSList - Rant

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I *mostly* agree with this post except for stuff about the sarcasm.

I've noticed the sarcasm towards innocent (and clearly *new* posters)
has increased markedly on this list.  This list was always the hallmark
of friendliness, professionalism, and helpfulness--especially towards
newbies.  We've been straying from that a bit, and I think we should
return to it.

I suggest we all please refrain from "skewering" or "roasting" new
posters (or any poster, for that matter) with sarcasm and/or disdain.
It's totally unnecessary.  If a question is unclear or missing
information, how about just asking, "Bob, could you provide us a little
more information? Specifically..."

I *do* agree with the point made about anonymous names.  It's best to
use your *real* name to preserve civility.  I suppose, however, that
some people are worried about exposing their inexperience or
naivety...but at least give us a first name we can refer to you by.

And the expectation that someone go to the support site before posting
to this list is unrealistic, in my opinion.  The whole point of this
list--to me--has always been, "The ARSList community is 1000 times
better than the official BMC support...and it's free.  The only cost is
that you provide advice to others when you're able."

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Ginny
Sent: Friday, April 25, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Rant - New posts on ARSList - Rant

** Message from New ARList Poster Goofus- 

Help!! I'm stuck on SOMETHING wrong within my AR system.
I haven't done anything MYSELF to find out what the problem is, nor have
I read ANY freakin manuals... oh ya, by the way I haven't searched the
ARSList either to see if a existing issue exists.
What I really want is someone else to do all the work for me.
My current AR system setup - Yes, it's setup, in that box in the corner.
Why should I tell you what my system has, you might get AR envy.

Thanks a bunch for doing my work for me.

sincerely,

AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY
BMC NAMING CONVENTION HERE)

Hey man, I don't need to tell you my name; the internet is anonymous for
all you know I could be Mark Twain.


(23 posts later Remedy Zodiac gets the info he/she needs.)



Message from New ARList Poster Gallant- 

Hello ARSList,

I have an issue with filter guides. Filter 3 is not firing with in the
guide. I have ran some log files to see what the issue is and I can not
see an error. I have included the log files in this email. I have
checked BMC's support site and ARSList to no avail.
My setup -
Remedy Server
ITSM
Etc
If there is any other information please let me know.

Thank you for your assistance,

Joe Gallant


(3 posts later Joe gets the info he needs.)



The moral of the story -

This is a public list, yes I know that. But there are some common ground
rules -

If you need help, please be as descriptive as possible. (The issue, your
setup, what you tried, etc)

Please use a Human name, even if it's a cover name. Mark Twain is way
better than REmeDy Zodiac. WHAT ARE YOU HIDING?

When you ask a silly question, you get a really silly answer. Don't be
upset at the SARCASIM you get when you post a silly question.

Please don't be afraid to post a question. The ARSList community is here
to help.

Sincerely,

REmeDy Zodiac, or maybe Mid-Tier Psychic, hh no wait Field 112
<---(perfect name, I'm Multi-Tenancy)

er, I mean 

Frank Ginny
Sr. Remedy Developer / Administrator



Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try
it now.
  __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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