IBMLINK Down?
Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? -- Mark Jacobs Time Customer Service Tampa, FL Surrounding yourself with dwarfs does not make you a giant -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Mark Jacobs Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? Same error in Chicagoland. I'm SO-O-O surprised. :-| -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down?
Here in CT also -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Chase, John Sent: Friday, February 04, 2011 8:16 AM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLINK Down? -Original Message- From: IBM Mainframe Discussion List On Behalf Of Mark Jacobs Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? Same error in Chicagoland. I'm SO-O-O surprised. :-| -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down?
MA down as well... Stan Weyman Senior Software Engineer stan.wey...@emc.com EMC² (508)249-3966 where information lives It is wise to keep in mind that neither success nor failure is ever final... -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Veilleux, Jon L Sent: Friday, February 04, 2011 8:33 AM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLINK Down? Here in CT also -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Chase, John Sent: Friday, February 04, 2011 8:16 AM To: IBM-MAIN@bama.ua.edu Subject: Re: IBMLINK Down? -Original Message- From: IBM Mainframe Discussion List On Behalf Of Mark Jacobs Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? Same error in Chicagoland. I'm SO-O-O surprised. :-| -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down?
Don't have access to IBM link, however try http://www-947.ibm.com/support/entry/portal/Troubleshooting for normal research. ETR's, etc. of course will require IBMLINK. snip Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? /snip -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down?
Looks like its back up. On 02/04/11 09:14, Staller, Allan wrote: Don't have access to IBM link, however try http://www-947.ibm.com/support/entry/portal/Troubleshooting for normal research. ETR's, etc. of course will require IBMLINK. snip Getting an 500 Internal Server Error this morning. Is anyone else getting the same error? /snip -- Mark Jacobs Time Customer Service Tampa, FL Surrounding yourself with dwarfs does not make you a giant -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Is IBMLINK down or is it just me?
I am using link https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/link2/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc%3DUSPD-REFERER=noneerror= I get the sign on page and am able to get signed in but then get message using Windows XP: HTTP Error Code: 404 Error Message: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp Root Cause: java.io.FileNotFoundException: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:301) at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:274) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3357) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:115) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
I am able to login and use it this morning with no issues. Try this link: https://www-304.ibm.com/ibmlink/servicelink/servicelink.wss?lc=encc=US Dave Waldman -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
Using your link, I got the same error, but using the following, I was able to log in: https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/%3Frequest%3Dmenu%26parms%3D%26xu%3Dguest%26xp%3D%26xh%3DlogonPD-REFERER=noneerror= Bob -Original Message- From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On Behalf Of Cynthia Davis Sent: Wednesday, September 02, 2009 8:29 AM To: IBM-MAIN@bama.ua.edu Subject: Is IBMLINK down or is it just me? I am using link https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/link2/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc%3DUSPD-REFERER=noneerror= I get the sign on page and am able to get signed in but then get message using Windows XP: HTTP Error Code: 404 Error Message: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp Root Cause: java.io.FileNotFoundException: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:301) at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:274) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3357) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:115) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
I just tried it and got the same as you. But eraly in the morning I succeeded with login. Must be happened afterwards. br Leo Cynthia Davis wrote: I am using link https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/link2/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc%3DUSPD-REFERER=noneerror= I get the sign on page and am able to get signed in but then get message using Windows XP: HTTP Error Code: 404 Error Message: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp Root Cause: java.io.FileNotFoundException: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:301) at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:274) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3357) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:115) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- Best regards / Mit freundlichen Grüßen Leopold Strauss Research Development ISIS Information Systems Gmbh tel: (+43) 2236 27551 591 Fax: (+43) 2236 21081 E-mail: leopold.stra...@isis-papyrus.com Info: i...@isis-papyrus.com Hotline: +43-2236-27551-111 Visit our Website: http://www.isis-papyrus.com --- This e-mail is only intended for the recipient and not legally binding. Unauthorised use, publication, reproduction or disclosure of the content of this e-mail is not permitted. This email has been checked for known viruses, but ISIS accepts no responsibility for malicious or inappropriate content. --- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
I can't find the reference, but I believe that I read somewhere that IBM's recommended link for IBMLink is always just- http://www.ibm.com/ibmlink Bob Cynthia Davis wrote: I am using link https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/link2/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc%3DUSPD-REFERER=noneerror= I get the sign on page and am able to get signed in but then get message using Windows XP: HTTP Error Code: 404 Error Message: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp Root Cause: java.io.FileNotFoundException: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:301) at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:274) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3357) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:115) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
Sorry, I was wrong with my first answer. I use the following link and that works ( just tried). https://www-946.ibm.com/xsrAuth/authenticate?ok_url=https%3A%2F%2Fwww-946.ibm.com%2Fsupport%2Fservicerequest%2FHome.action br Leo Cynthia Davis wrote: I am using link https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=truepage=/ibmlink/link2/servicelink/servicelinkPage.jsp%3Flc%3Den%26cc%3DUSPD-REFERER=noneerror= I get the sign on page and am able to get signed in but then get message using Windows XP: HTTP Error Code: 404 Error Message: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp Root Cause: java.io.FileNotFoundException: JSPG0036E: Failed to find resource /link2/servicelink/servicelinkPage.jsp at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:301) at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:274) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3357) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:115) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473) -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- Best regards / Mit freundlichen Grüßen Leopold Strauss Research Development ISIS Information Systems Gmbh tel: (+43) 2236 27551 591 Fax: (+43) 2236 21081 E-mail: leopold.stra...@isis-papyrus.com Info: i...@isis-papyrus.com Hotline: +43-2236-27551-111 Visit our Website: http://www.isis-papyrus.com --- This e-mail is only intended for the recipient and not legally binding. Unauthorised use, publication, reproduction or disclosure of the content of this e-mail is not permitted. This email has been checked for known viruses, but ISIS accepts no responsibility for malicious or inappropriate content. --- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
Thank you! Cynthia __ This link worked. Thank you! Cynthia From: David Waldman david.p.wald...@lmco.com To: IBM-MAIN@bama.ua.edu Sent: Wednesday, September 2, 2009 7:36:21 AM Subject: Re: Is IBMLINK down or is it just me? I am able to login and use it this morning with no issues. Try this link: https://www-304.ibm.com/ibmlink/servicelink/servicelink.wss?lc=encc=US Dave Waldman -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: Is IBMLINK down or is it just me?
__ This link worked. Thanks, Cynthia From: David Waldman david.p.wald...@lmco.com To: IBM-MAIN@bama.ua.edu Sent: Wednesday, September 2, 2009 7:36:21 AM Subject: Re: Is IBMLINK down or is it just me? I am able to login and use it this morning with no issues. Try this link: https://www-304.ibm.com/ibmlink/servicelink/servicelink.wss?lc=encc=US Dave Waldman -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down SEV1 35213329
IBMLink down due to Web Identity (login) problems ETA 2:30PM This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down Sev 1 ticket 34623947
Attempts to use IBMLINK Web get Error Internal server error An internal server error occurred while processing your request. Please try again or report the problem to IBMLink customer support. After waiting about 12 minutes finally got to the help desk staff then another wait since they thought everything was fine. They found that they also could not get in and Sev 1 ticket 34623947 was already open since 12:48pm EST no ETA for uptime. I pointed out the recorded message was not updated from Friday or +7 hours into an outage. They are going to update it now. I don't believe this suggests that the communication problems we have complained about or the technical problems are getting better. Since I am not going to have someone paged for research and a PMR update I am out of luck tonight. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down SEV1 ticket 34483833 due to Web Identity (logon authentication)
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Knutson, Sam IBMLink cannot be accessed again :-( Error Internal server error An internal server error occurred while processing your request. Please try again or report the problem to IBMLink customer support. Uptime estimated at 11am EST Cause IBM Web Identity (logon authentication) SWEIN? I got in earlier, and can still navigate among AST, ETR and SIS without visible problems. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK down SEV1 ticket 34483833 due to Web Identity (logon authentication)
IBMLink cannot be accessed again :-( Error Internal server error An internal server error occurred while processing your request. Please try again or report the problem to IBMLink customer support. Uptime estimated at 11am EST Cause IBM Web Identity (logon authentication) Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down SEV1 ticket 34483833 due to Web Identity (logon authentication)
well, it's working now, when several team members here tried first thing this morning, it was down, and I was told of that sev1 ticket number. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down SEV1 ticket 34483833 due to Web Identity (logon authentication)
I just logged on. It works fine here. Confidentiality notice: The information included in this e-mail, including any attachments, is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or similar action is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the original message immediately. -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Knutson, Sam Sent: Monday, January 28, 2008 8:36 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLINK down SEV1 ticket 34483833 due to Web Identity (logon authentication) IBMLink cannot be accessed again :-( -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Mark Jacobs I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? Same result here for the web interface. As usual, the 3270 interface is fine. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
I'm on, no problems (yet). -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Jacobs Sent: Thursday, January 17, 2008 9:48 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLINK down again? I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? -- Mark Jacobs Time Customer Service Tampa, FL Riley: Find the next number in the sequence: 313, 331, 367, ...? what? The Doctor: 379. It's a sequence of happy primes, 379. Martha: Happy what? The Doctor: Just enter it! Riley: Are you sure? We only get one chance. The Doctor: Any number that reduces to one when you take the sum of the square of its digits and continue iterating until it yields 1 is a happy number, any number that doesn't, isn't. A happy prime is both happy and prime. Doctor Who episode 42 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
On Thu, 17 Jan 2008 09:47:38 -0500, Mark Jacobs [EMAIL PROTECTED] wrote: I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? I was. Closed all my browser windows, re-opened, same thing. But I'm ok at the moment. Mark -- Mark Zelden Sr. Software and Systems Architect - z/OS Team Lead Zurich North America / Farmers Insurance Group - ZFUS G-ITO mailto:[EMAIL PROTECTED] z/OS Systems Programming expert at http://expertanswercenter.techtarget.com/ Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK down again?
I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? -- Mark Jacobs Time Customer Service Tampa, FL Riley: Find the next number in the sequence: 313, 331, 367, ...? what? The Doctor: 379. It's a sequence of happy primes, 379. Martha: Happy what? The Doctor: Just enter it! Riley: Are you sure? We only get one chance. The Doctor: Any number that reduces to one when you take the sum of the square of its digits and continue iterating until it yields 1 is a happy number, any number that doesn't, isn't. A happy prime is both happy and prime. Doctor Who episode 42 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
To save time, why don't we just post when IBMLINK is UP? Considering the volume of messages when the link goes down, I figure these would be far more rare (and noticeable) alternative... -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Jacobs Sent: Thursday, January 17, 2008 09:48 To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLINK down again? I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? -- Mark Jacobs Time Customer Service Tampa, FL Riley: Find the next number in the sequence: 313, 331, 367, ...? what? The Doctor: 379. It's a sequence of happy primes, 379. Martha: Happy what? The Doctor: Just enter it! Riley: Are you sure? We only get one chance. The Doctor: Any number that reduces to one when you take the sum of the square of its digits and continue iterating until it yields 1 is a happy number, any number that doesn't, isn't. A happy prime is both happy and prime. Doctor Who episode 42 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
I got in no problem. Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Mark Jacobs Sent: Thursday, January 17, 2008 8:48 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLINK down again? I'm getting an error message when I sign on this morning. We're sorry, there has been a problem while signing in. Please try again later. Is anyone else getting the same message? -- Mark Jacobs Time Customer Service Tampa, FL -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down again?
In a message dated 1/17/2008 9:26:17 A.M. Central Standard Time, [EMAIL PROTECTED] writes: Considering the volume of messages when the link goes down, I figure these would be far more rare (and noticeable) alternative... Yeah, could even have an automaton do it automagically? **Start the year off right. Easy ways to stay in shape. http://body.aol.com/fitness/winter-exercise?NCID=aolcmp0030002489 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down sev1 ticket 34216258
Sadly IBMLink ends the year the way it has been treating me too often this year DOA. sev1 ticket 34216258 pmr# 64344,487 Error when accessing ETR for me but helpdesk indicates it is down There has been a problem processing your request. Please try again. If you continue to have difficulties, please contact IBMLink customer support. No ETA for service restoration provided. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 O'Toole's commentary on Murphy's Law: Murphy was an optimist. This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down sev1 ticket 34216258
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Knutson, Sam Sent: Monday, December 31, 2007 7:33 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLink down sev1 ticket 34216258 Sadly IBMLink ends the year the way it has been treating me too often this year DOA. sev1 ticket 34216258 pmr# 64344,487 Error when accessing ETR for me but helpdesk indicates it is down There has been a problem processing your request. Please try again. If you continue to have difficulties, please contact IBMLink customer support. SNIP Interesting that once you get this, IBMLink considers you to be logged in. I attempted to back up and retry the login for it to tell me I already was. And so then cut/paste of a link emailed to you (notice of change of an ETR) attempts to get to that ETR, but then fails with the aforementioned message. Regards, Steve Thompson -- All opinions expressed by me are my own and may not necessarily reflect those of my employer. -- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down sev1 ticket 34216258
I am finally able to get in via the web. Sure glad I still have the VM/3270 interface still available. Later, Steve Thompson -- All opinions expressed by me are my own and may not necessarily reflect those of my employer. -- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down sev1 ticket 34216258
Sure glad I still have the VM/3270 interface still available. ditto, the 3270 interface is working wonderful, as usual, so glad we still have it. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down sev1 ticket 34216258
Robert Justice wrote: Sure glad I still have the VM/3270 interface still available. ditto, the 3270 interface is working wonderful, as usual, so glad we still have it. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html I just got in through the web interface after it being down all morning. -- Mark Jacobs Time Customer Service Tampa, FL Riley: Find the next number in the sequence: 313, 331, 367, ...? what? The Doctor: 379. It's a sequence of happy primes, 379. Martha: Happy what? The Doctor: Just enter it! Riley: Are you sure? We only get one chance. The Doctor: Any number that reduces to one when you take the sum of the square of its digits and continue iterating until it yields 1 is a happy number, any number that doesn't, isn't. A happy prime is both happy and prime. Doctor Who episode 42 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down?
I can't get to IBMLink. Cleared cache 4 times, rebooted, still no joy at www.ibm.com/ibmlink. Called the Help Desk and they say they're working, so they won't open a ticket. Anybody else having problems? Regards, Tom Conley -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Pinnacle I can't get to IBMLink. Cleared cache 4 times, rebooted, still no joy at www.ibm.com/ibmlink. Called the Help Desk and they say they're working, so they won't open a ticket. Anybody else having problems? I logged in earlier, but my session is still alive and working. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down?
Hi, It's working fine for me Tom. I just logged in a new session went through Registration just fine. Best Regards, Sam Knutson, GEICO System z Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pinnacle Sent: Monday, December 10, 2007 12:59 PM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLink down? I can't get to IBMLink. Cleared cache 4 times, rebooted, still no joy at www.ibm.com/ibmlink. Called the Help Desk and they say they're working, so they won't open a ticket. Anybody else having problems? Regards, Tom Conley This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down?
Sorry, but I just tried it and it worked fine. Brad Wissink Information Technology Services Iowa State University 515-294-3088 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pinnacle Sent: Monday, December 10, 2007 11:59 AM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLink down? I can't get to IBMLink. Cleared cache 4 times, rebooted, still no joy at www.ibm.com/ibmlink. Called the Help Desk and they say they're working, so they won't open a ticket. Anybody else having problems? Regards, Tom Conley -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down again second time today SEV1 Ticket# 33639291
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Knutson, Sam Sent: Wednesday, October 31, 2007 10:33 PM To: IBM-MAIN@BAMA.UA.EDU Subject: IBMLink down again second time today SEV1 Ticket# 33639291 IBMLink is down for the second time today and not a good day for this nonsense as the software gods have been very angry the last week. Being deprived for IBMLink for extended periods and after hours is like being put back into the support stone age:-( =20 =20 SEV1 Ticket# 33639291 SNIP Perhaps this one needs to be dropped on the US Congress critters? I can't tell you the grief that has been suffered this week because of the time change being moved a week, updates to systems either not being applied or were not available for this law change, etc. So I'm wondering if IBM has also fallen victim -- and is this yet another Hidden Cost of Operations? Regards, Steve Thompson -- All opinions expressed by me are my own and may not necessarily reflect those of my employer. -- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down again second time today SEV1 Ticket# 33639291
In a message dated 11/1/2007 8:32:07 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Perhaps this one needs to be dropped on the US Congress critters? I can't tell you the grief that has been suffered this week because of the time change being moved a week, updates to systems either not being applied or were not available for this law change, etc. If they can't grasp ball bearings, how are they going to understand 'stored programs'? ** See what's new at http://www.aol.com -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down again second time today SEV1 Ticket# 33639291
IBMLink is down for the second time today and not a good day for this nonsense as the software gods have been very angry the last week. Being deprived for IBMLink for extended periods and after hours is like being put back into the support stone age:-( SEV1 Ticket# 33639291 Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down again SEV 1 33337525 ETA 0930 EST
-- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down again SEV 1 33337525 ETA 0930 EST
Was this west coast time? ETA now 10:15 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
FW: Re: IBMLink down
FYI From: CICS List [mailto:[EMAIL PROTECTED] On Behalf Of Mary Rees Sent: Friday, August 03, 2007 7:11 AM I also contacted Mark about the IBMLink outages, and he said I could post this information to the CICS List: Due to the IBMLINK/ServiceLink Web outages over the past week, we are taking this opportunity to convey to you our sincere apologies for impacting your productivity and inform you of our planned actions taking place to improve availability of the various web tools you use from IBM. As you know the ServiceLink VM systems will remain available pending stability of the IBMLINK/ServiceLink web platform.We acknowledge that restoring access to VM IBMLINK:ServiceLink platform was an appropriate next step to provide a stable alternative and thank those of you who have taken that step. The IBMLINK/ServiceLink Web service was disrupted on July 30 and 31 for approximately 3 hours each day due to a Information Technology Infrastructure problem with the IBM Web Authentication system used by over 150 web applications and currently houses over 5 Million registered users worldwide. That root cause of that IT Infrastructure issue was rectified as of the end of July 31. As regards the ServiceLink outage of August 1 for approximately 5 hours, there were two unique root causes. One issue was that the IBM Web Authentication incorrect system setting change and secondly an error in the Domain Name Server caused IBM Web Authentication and other applications like IBMLINK/ServiceLink web platform requests to fail in the IBM Network. IBM has an architecture to enhance the IBM Web Authentication service redundancy. A major deliverable of this is being targeted for completion by 4Q 2007 close. Prior to then IBM is freezing any system changes related to IBM Web Authentication to maximize stability. Please let me know if you continue to see problems, or if you would like me to pass along any feedback to the IBMLink team. Thanks, Mary Rees Tel 444-7433 Q33A - CICS Knowledge Engineer Research Triangle Park, NC Bldg 503-3, Office M316 [EMAIL PROTECTED] Steve Ware [EMAIL PROTECTED] Sent by: CICS List [EMAIL PROTECTED] 07/31/2007 12:07 PM Please respond to CICS List [EMAIL PROTECTED] To [EMAIL PROTECTED] cc Subject Re: IBMLink down Here's what Mark Fyffe said today in reply to notes I've sent him (and others) regarding IBMLink 2000 outages: From: Mark Fyffe [EMAIL PROTECTED] Hi Steve, There is a great deal of focus on the problems. There have been some short term steps taken with each problem that has arisen and there is a long term plan which is in the process of being approved. In the meantime we will continue to provide access to the 3270 interface until the stability of IBMLink is acceptable. I understand the frustration and can assure you this has the highest level of attention. Mark US Program Manager - SoftwareXcel 845-433-3067/8-293-3067 On Tue, 31 Jul 2007, Williams, Dave (Exchange) wrote: Once again... Our apologies... The page you requested cannot be displayed Oh well. Dave W. -Original Message- From: CICS List [mailto:[EMAIL PROTECTED] On Behalf Of PCS Sent: Tuesday, July 31, 2007 10:55 AM To: [EMAIL PROTECTED] Subject: Re: IBMLink down Anybody else tried IBMLink this morning? I'm having some difficulty getting in. Thanks Ian http://www.pcs305.com *** Bear Stearns is not responsible for any recommendation, solicitation, offer or agreement or any information about any transaction, customer account or account activity contained in this communication. *** -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chase, John Sent: Friday, August 03, 2007 7:49 AM To: IBM-MAIN@BAMA.UA.EDU Subject: FW: Re: IBMLink down FYI SNIPAGE Due to the IBMLINK/ServiceLink Web outages over the past week, we are taking this opportunity to convey to you our sincere apologies for impacting your productivity and inform you of our planned actions taking place to improve availability of the various web tools you use from IBM. As you know the ServiceLink VM systems will remain available pending stability of the IBMLINK/ServiceLink web platform.We acknowledge that restoring access to VM IBMLINK:ServiceLink platform was an appropriate next step to provide a stable alternative and thank those of you who have taken that step. SNIP I just received one of these MBA speak apologies as well. In my case it was directly related to having emailed Mr. Palmisano. I've also gotten emails where they are getting me an ID that will work with the old 3270 based IBMLink interface. I guess going to the top and making things painfully visible does get results. Regards, Steve Thompson This e-mail message is intended only for the addressee(s) and contains information that may be confidential and/or privileged material. If you are not the intended recipient please notify the sender by reply e-mail immediately. Use, disclosure or reproduction of any information in this e-mail by anyone other than the intended recipient(s) is strictly prohibited. Sterling Commerce is not liable for any loss or damage arising in any way from transmission of the message or use of its attachments. This email may contain links to third party web sites. Sterling Commerce is not responsible for the content or privacy policies of such other sites and the existence of a link in this email does not imply an endorsement of the linked web site or the goods or services offered therein. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down
Remind me not to ever work with the IBM Web Authentication system. Jon. I second that. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down
In a message dated 8/3/2007 9:06:27 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: guess going to the top and making things painfully visible does get results. Probably gets the audit all flag turned on too ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down
Remind me not to ever work with the IBM Web Authentication system. Jon snip The IBMLINK/ServiceLink Web service was disrupted on July 30 and 31 for approximately 3 hours each day due to a Information Technology Infrastructure problem with the **IBM Web Authentication** system . . . As regards the ServiceLink outage of August 1 for approximately 5 hours, there were two unique root causes. One issue was that the **IBM Web Authentication** incorrect system setting change and . . . secondly an error in the Domain Name Server caused **IBM Web Authentication** and other applications like IBMLINK/ServiceLink web platform requests to fail . . . -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
Hello Radoslaw, And if IBM actually released the full IBM-LINK service to the rest of the world you also would become addicted to it. Although I work in Singapore, through a set of circumstances, I have access to IBMLINK and it does enhance my ability to support the systems I am responsible for. Mostly I use it primarily to validate APARs/PTFs. Usually I access IBMLINK 3-5 times a week. So, for the rest of you, take these comments as saying we (i.e. non-USA sysprogs) would appreciate IBM treating all of us equally. If you give us access to IBMLINK it should be the same IBMLINK as our US-based compatriots use. IBMLINK for all - or NO IBMLINK at all ! (and I think from the complaints that the second option might be self-creating) On Tue, 31 Jul 2007 16:49:26 +0200, R.S. [EMAIL PROTECTED] wrote: Robert Justice wrote: and I won't say the other comment, I promise. Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? Simply curious -- Radoslaw Skorupka Lodz, Poland -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Joel C. Ewing [ snip many good examples ] Occasionally I may go a week or two without using IBMLink, but when I need it, I need it ASAP. One might say IBMLink is like insurance: When you need it, you need it NOW. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
In a message dated 8/1/2007 11:43:56 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Spoke with IBM this morning regarding the nature of the problem. It is directly related to the sign-on process...which is NOT on a z/System. The data continues to reside there but not the sign-on process. There is a sign-on redundancy project in the wings apparently. So it's a networking problem? Maybe they ought to outsource to CISCO? Still vote for calling it in, numbers do matter when they're tallying up the bonus checks. ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
snip If the web access is not on a z system, should it be a candidate for a Reboot Hill story. /snip Spoke with IBM this morning regarding the nature of the problem. It is directly related to the sign-on process...which is NOT on a z/System. The data continues to reside there but not the sign-on process. There is a sign-on redundancy project in the wings apparently. Regarding escalation of the problem and awareness, IBM is being screamed at by a lot of big customers already so any time spent telling them again is probably wasting your time and theirs. Sean -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK Down again
Wow. It looks like the parrot isn't dead after all. -- Mark Jacobs Technical Services Time Customer Service - Tampa, FL -- The secret of life is honesty and fair dealing. If you can fake that, you've got it made. -- Julius (Groucho) Henry Marx -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
web IBMLINK down again -SEV1 32656350
and I won't say the other comment, I promise. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
Robert Justice wrote: and I won't say the other comment, I promise. Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? Simply curious -- Radoslaw Skorupka Lodz, Poland -- BRE Bank SA ul. Senatorska 18 00-950 Warszawa www.brebank.pl Sd Rejonowy dla m. st. Warszawy XII Wydzia Gospodarczy Krajowego Rejestru Sdowego, nr rejestru przedsibiorców KRS 025237 NIP: 526-021-50-88 Wedug stanu na dzie 01.01.2007 r. kapita zakadowy BRE Banku SA (w caoci opacony) wynosi 118.064.140 z. W zwizku z realizacj warunkowego podwyszenia kapitau zakadowego, na podstawie uchwa XVI WZ z dnia 21.05.2003 r., kapita zakadowy BRE Banku SA moe ulec podwyszeniu do kwoty 118.760.528 z. Akcje w podwyszonym kapitale zakadowym bd w caoci opacone. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of R.S. Sent: Tuesday, July 31, 2007 9:49 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: web IBMLINK down again - so what ? Robert Justice wrote: and I won't say the other comment, I promise. Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? SNIP It allows us an interface to IBM's support system whereby we can report problems, provide more information on problems, research issues that we have to see if there are any APARs addressing, PTFs to fix, etc. And it covers hardware, z/OS, VSE and VM, as well as IBM products that run in/on those platforms/environments. Otherwise, one has to use an 800 number (here in the USofA) and it is not as efficient for getting problem resolution. Regards, Steve Thompson -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
it has no meaning for me either, since I use the 3270 interface, oops ! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
On Tue, 31 Jul 2007 16:49:26 +0200, R.S. [EMAIL PROTECTED] wrote: What I'm missing by not using IBMlink ??? Opening PMRs electronically. Seeing updates to existing PMRs electronically. Opening ETRs (questions) electronically. Seeing updates to ETRs electronically. (ETR) Problem diagnosis (searching APARs and QA data bases) (SIS) Notification of critical services - HIPERs, attention APARs (ASAP). Tracking APARs for text updates / closure / PTF availability (AST). Reviewing preventive service planning information - HW and software (PSP). Just to name a few things I use on a *daily* basis. -- Mark Zelden Sr. Software and Systems Architect - z/OS Team Lead Zurich North America / Farmers Insurance Group - ZFUS G-ITO mailto:[EMAIL PROTECTED] z/OS and OS390 expert at http://searchDataCenter.com/ateExperts/ Systems Programming expert at http://expertanswercenter.techtarget.com/ Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Thompson, Steve -Original Message- From: IBM Mainframe Discussion List On Behalf Of R.S. Robert Justice wrote: and I won't say the other comment, I promise. Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? SNIP It allows us an interface to IBM's support system whereby we can report problems, provide more information on problems, research issues that we have to see if there are any APARs addressing, PTFs to fix, etc. And it covers hardware, z/OS, VSE and VM, as well as IBM products that run in/on those platforms/environments. Otherwise, one has to use an 800 number (here in the USofA) and it is not as efficient for getting problem resolution. Add to that the fact that a telephone conversation is a synchronous communication (all parties to the conversation must be present and on the phone at the same time), while IBMLink, like email, is an asynchronous communication (interested parties receive and respond to others' comments at the receiver's convenience). Also, written comments can be proofread and perhaps revised before sending, but spoken words cannot later be made unspoken. You can't un-ring the bell. And written comments can be recalled accurately at will, while spoken comments can be forgotten or misconstrued rather easily. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
On 31 Jul 2007 07:54:10 -0700, in bit.listserv.ibm-main you wrote: Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? There's a famous case about an Airline president who said that when customers see a dirty ashtray, they assume the engines are similarly poorly maintained. IBM is selling reliability in computer services. We have our self interest in them succeeding in this sales job. So we are concerned when their services don't seem reliable to our bosses. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Robert Justice and I won't say the other comment, I promise. This habitual non-availability of the intended sole customer interface to IBMLink has gone so far past ridiculous that an adequate adjective to describe it does not yet exist in the English language. I received an automatic notification of an update to an open PMR yesterday, and so far have not been able even to sign in to IBMLink on the web (our 3270-interface accounts expired many moons ago) to read the update. The nature of the PMR does not yet warrant a phone call to IBM. Perhaps the time is coming for influential customers to start demanding rebates of a portion of their subscription fees for IBMLink. Its consistent non-availability via the intended interface should not be tolerated. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chase, John Sent: Tuesday, July 31, 2007 10:54 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: web IBMLINK down again -SEV1 32656350 SNIP Perhaps the time is coming for influential customers to start demanding rebates of a portion of their subscription fees for IBMLink. Its consistent non-availability via the intended interface should not be tolerated. SNIP https://www.ibm.com/cgi-bin/email-sjp.pl Send Mr. Palmisano (IBM CEO) an email. The more that do, the more visibility this will get. If 5 people (1 had already done it that I KNOW for sure) send emails to him about the web interface for IBMLink being down, it will get someone's attention. Particularly if all those emails come to them in one week. Otherwise, all the carping in the world on this list will amount to, carping on this list. Regards, Steve Thompson -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
Here's what Mark Fyffe said today in reply to notes I've sent him (and others) regarding IBMLink 2000 outages: From: Mark Fyffe [EMAIL PROTECTED] Hi Steve, There is a great deal of focus on the problems. There have been some short term steps taken with each problem that has arisen and there is a long term plan which is in the process of being approved. In the meantime we will continue to provide access to the 3270 interface until the stability of IBMLink is acceptable. I understand the frustration and can assure you this has the highest level of attention. Mark US Program Manager - SoftwareXcel 845-433-3067/8-293-3067 On Tue, 31 Jul 2007, Chase, John wrote: -Original Message- From: IBM Mainframe Discussion List On Behalf Of Robert Justice and I won't say the other comment, I promise. This habitual non-availability of the intended sole customer interface to IBMLink has gone so far past ridiculous that an adequate adjective to describe it does not yet exist in the English language. I received an automatic notification of an update to an open PMR yesterday, and so far have not been able even to sign in to IBMLink on the web (our 3270-interface accounts expired many moons ago) to read the update. The nature of the PMR does not yet warrant a phone call to IBM. Perhaps the time is coming for influential customers to start demanding rebates of a portion of their subscription fees for IBMLink. Its consistent non-availability via the intended interface should not be tolerated. -jc- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
Steve How about if someone on the list who has a web site set up a standard e-mail to send to the illustrious Mr. Palmisano. The e-mail could consist of the eloquence we so often find in these posts regarding how vital a tool this is and how it was trumpeted by IBM as being so 21st century etc. etc. Then we just need everyone on the list who feels aggrieved - probably many more than fruitlessly vent their bile in posts to us all - to click on the link and - just maybe - something good will come from it. If someone in IBM needs to spend time analysing these e-mails in order to block them perhaps some ingenuity can be applied - and there's so much of that available here - to defeat him/her. The effort to block the e-mails would require some management focus and it just might occur to the besuited ones that solving the problem at source would be a better use of resources than fending off the brickbats. Incidentally I guess mentioning the money angle is also important in getting the besuited ones attention even if actually getting the unmentionables involved would be most improbable. Chris Mason - Original Message - From: Thompson, Steve [EMAIL PROTECTED] Newsgroups: bit.listserv.ibm-main To: IBM-MAIN@BAMA.UA.EDU Sent: Tuesday, July 31, 2007 6:03 PM Subject: Re: web IBMLINK down again -SEV1 32656350 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Chase, John Sent: Tuesday, July 31, 2007 10:54 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: web IBMLINK down again -SEV1 32656350 SNIP Perhaps the time is coming for influential customers to start demanding rebates of a portion of their subscription fees for IBMLink. Its consistent non-availability via the intended interface should not be tolerated. SNIP https://www.ibm.com/cgi-bin/email-sjp.pl Send Mr. Palmisano (IBM CEO) an email. The more that do, the more visibility this will get. If 5 people (1 had already done it that I KNOW for sure) send emails to him about the web interface for IBMLink being down, it will get someone's attention. Particularly if all those emails come to them in one week. Otherwise, all the carping in the world on this list will amount to, carping on this list. Regards, Steve Thompson -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Wayne Driscoll Sent: Tuesday, July 31, 2007 11:41 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: web IBMLINK down again -SEV1 32656350 I think I will copy Mr. Fyffe and inquire if this means that all customers that currently do not have ID's to access IBMLINK via the 3270 interface, but can via the web will be provided 3270 ID's. Wayne Driscoll Product Developer JME Software LLC NOTE: All opinions are strictly my own. SNIP I basically just asked him that as he replied to me and asked if we had an old Advantis ID available to log in. He mentioned needing TN3270 support of some kind and provided the IP address. But now we wait for the ID situation to be handled. Regards, Steve Thompson -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again -SEV1 32656350
On 31 Jul 2007 09:39:32 -0700, in bit.listserv.ibm-main you wrote: Steve How about if someone on the list who has a web site set up a standard e-mail to send to the illustrious Mr. Palmisano. The e-mail could consist of the eloquence we so often find in these posts regarding how vital a tool this is and how it was trumpeted by IBM as being so 21st century etc. etc. Then we just need everyone on the list who feels aggrieved - probably many more than fruitlessly vent their bile in posts to us all - to click on the link and - just maybe - something good will come from it. If someone in IBM needs to spend time analysing these e-mails in order to block them perhaps some ingenuity can be applied - and there's so much of that available here - to defeat him/her. The effort to block the e-mails would require some management focus and it just might occur to the besuited ones that solving the problem at source would be a better use of resources than fending off the brickbats. Incidentally I guess mentioning the money angle is also important in getting the besuited ones attention even if actually getting the unmentionables involved would be most improbable. If the web access is not on a z system, should it be a candidate for a Reboot Hill story. Chris Mason rest snipped -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: web IBMLINK down again - so what ?
Well first of all, I should probably point out that some of the more useful features available on IBMLink are not free but part of a chargeable service (Software Excel?). This I believe includes the ability to search on and examine known issues (open as well as closed APARs, as well as open an ETR (Electronic Trouble Report) on software problems that you can't resolve by simple searches. I find ETRs much more useful than phone conversations with the Support Center, because I can be much more precise in the problem description and also avoid playing the inevitable phone tag when I am away from my desk. ShopzSeries will also allow you to download PTFs, but IBMLink can in many cases be used to identify a specific PTF or circumvention that will fix your problem without having to wait in some queue for an indefinite time to speak to a live person, or having to install maintenance en masse. I would never want to go live with a major system or product upgrade without having assurances that IBMLink was available to minimize any downtime from unexpected problems. When an unusual error message is generated by the system, or an unchanged production application fails with some message and the related job or user has done nothing unusual, our first line of defense is to search on IBMLink. If you're lucky, you will find it's a known problem with a known solution (or perhaps the description will give insight into what unusual thing the user may have done). If this is a problem causing a production application to be down, your odds of getting it fixed in under 30 minutes, 24x7, is much better with IBMLink at your fingertips. When someone on ibm-main says watch out for APAR x, I use IBMLink to read the APAR description to determine whether we have a serious exposure to the problem and to determine if there is a resolving PTF. The last several weeks I have been installing and configuring some new versions of several IBM software products. Some of the product maintenance had System Holds with dependencies on APARS I couldn't identify in other products. With IBMLink I was able to identify in a minute a correct PTF in one case, and in another case determine the APAR was only for an FMID that was not applicable to our site. The first time I fired up the product in test, it failed with an ABEND. Through IBMLink I was able to locate the problem and a fix and had the problem resolved in under 15 minutes and resumed testing. A search for a problem that returns null results can also be useful: While it could be an indication you are the first to encounter the problem, it may also just be an indication that you need to re-examine your configuration steps to look for what you did incorrectly to cause the error. Occasionally I may go a week or two without using IBMLink, but when I need it, I need it ASAP. R.S. wrote: Robert Justice wrote: and I won't say the other comment, I promise. Out of curiosity: IBMlink is down again. So WHAT ? I work everyday with mainframes, I use some IBM web services, like ShopzSeries, but I have no interest to visit IBMlink. IBMlink (un)availability has completely no meaning for me. What I'm missing by not using IBMlink ??? Simply curious -- Joel C. Ewing, Fort Smith, AR[EMAIL PROTECTED] -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK Down again?
I can't get in now. I get an internal server error message. Is it just me? -- Mark Jacobs Technical Services Time Customer Service - Tampa, FL -- The secret of life is honesty and fair dealing. If you can fake that, you've got it made. -- Julius (Groucho) Henry Marx -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down again?
Feeling no love here, either. Steve Conway Lead Systems Programmer Information Systems Services Division Computer Network Operations Phone: (703) 450-3156 Fax:(703) 450-3197 Mark Jacobs [EMAIL PROTECTED] Sent by: IBM Mainframe Discussion List IBM-MAIN@BAMA.UA.EDU 07/30/2007 02:57 PM Please respond to IBM Mainframe Discussion List IBM-MAIN@BAMA.UA.EDU To IBM-MAIN@BAMA.UA.EDU cc Subject IBMLINK Down again? I can't get in now. I get an internal server error message. Is it just me? -- Mark Jacobs Technical Services Time Customer Service - Tampa, FL -- -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down again?
no, I got the apologies page as well. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK Down again?
He's dead Jim. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down or another url change
it's still down, sev1 ticket # has changed, and is now # 32536307 estimated up time is now: 11:15 a.m. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK down or another url change
My bookmarked page won't load. What's the LATEST URL? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLink down SEV1 ticket 32532252 estimated uptime 9am
meanwhile the 3270 interface working FINE AND HAPPY ! YEA ! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLink down SEV1 ticket 32532252 estimated uptime 9am
IBMLink down SEV1 ticket 32532252 estimated uptime 9am Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK down or another url change
I'd have known that if I was getting IBM-MAIN postings. I checked the archives since it was so quite. Maybe I'd better take the rest of the day off, it's not starting well. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
WEB IBMLINK down again
meanwhile, 3270 interface STILL working like a champ! Trick question: Now which one is it they should be getting rid of ? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: WEB IBMLINK down again
In a message dated 3/30/2007 10:28:00 A.M. Central Daylight Time, [EMAIL PROTECTED] writes: Trick question: Now which one is it they should be getting rid of ? Seems like in a free market they would offer the customers $XX Weblink $YY TN3270 $ZZ Both. Too radical for the current crop of jello heads'break the mold'! ** See what's free at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: WEB IBMLINK down again
3270 interface still working just fine, meanwhile web ibmlink still down, master ticket # is: 31399941 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: WEB IBMLINK down again
OK, I've given up on IBM's web abilities. I do not remember how to access IBMLINK via green screen. Can I do it from my work station and if so how? tx Jack Kelly LA Systems @ US Courts x 202-502-2390 Robert Justice [EMAIL PROTECTED] Sent by: IBM Mainframe Discussion List IBM-MAIN@BAMA.UA.EDU 03/30/2007 01:44 PM Please respond to IBM Mainframe Discussion List IBM-MAIN@BAMA.UA.EDU To IBM-MAIN@BAMA.UA.EDU cc Subject Re: WEB IBMLINK down again 3270 interface still working just fine, meanwhile web ibmlink still down, master ticket # is: 31399941 -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY? (ticket pending creation)
Hi, Today IBMLink is available to login but for the past several hours attempts to update an ETR only get an error. ETRs can be viewed just fine but not updated. Trying to Revise an ETR gets Error The database is currently unavailable. The return code is 606. Please try again later. I called this in to support and after a number of exercises clearing browser cache and reproducing it several times they agreed to create a ticket. One thing about this process that is not too keen is that today the technician indicated it would take some time to checkout and to create a ticket and is going to call back with a ticket#. I even offerred to wait but no dice said it would take way too long. I expect any contact that goes beyond Hello would generate at ticket# in some system so that surprised me a little bit. I was told I was the only one to have reported this so if you are also unable to update an ETR I would encourage you to call and provide them with multiple reports. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY? (ticket pending creation)
Maybe they use IBMLINK to create the tickets??? -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Knutson, Sam Sent: Monday, March 12, 2007 14:50 To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? (ticket pending creation) Hi, Today IBMLink is available to login but for the past several hours attempts to update an ETR only get an error. ETRs can be viewed just fine but not updated. Trying to Revise an ETR gets Error The database is currently unavailable. The return code is 606. Please try again later. I called this in to support and after a number of exercises clearing browser cache and reproducing it several times they agreed to create a ticket. One thing about this process that is not too keen is that today the technician indicated it would take some time to checkout and to create a ticket and is going to call back with a ticket#. I even offerred to wait but no dice said it would take way too long. I expect any contact that goes beyond Hello would generate at ticket# in some system so that surprised me a little bit. I was told I was the only one to have reported this so if you are also unable to update an ETR I would encourage you to call and provide them with multiple reports. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page - Original Message - From: Gibney, Dave [EMAIL PROTECTED] Newsgroups: bit.listserv.ibm-main To: IBM-MAIN@BAMA.UA.EDU Sent: Sunday, March 11, 2007 8:41 PM Subject: Re: IBMLINK DOWN ALL DAY? Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On 11 Mar 2007 18:05:56 -0700, in bit.listserv.ibm-main you wrote: agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page I agree but I also can't bookmark the signin page for my online banking. - Original Message - From: Gibney, Dave [EMAIL PROTECTED] Newsgroups: bit.listserv.ibm-main To: IBM-MAIN@BAMA.UA.EDU Sent: Sunday, March 11, 2007 8:41 PM Subject: Re: IBMLINK DOWN ALL DAY? Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
In a message dated 3/11/2007 8:06:16 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page Kinda makes you wonder what they're using to manage their domains? Just bleepin' inexcusable BRBRBR**BR AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I agree but I also can't bookmark the signin page for my online banking. I can/could. Both my current, and my previous (5 years ago). I, Like many of my colleagues, dumped my previous bank when I was out-sourced from it. And, I boycott anything sponsered by it. PS: Ron H.: it is another example of an unsuccessful out-sourcing. - Too busy driving to stop for gas! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Ed Finnell Sent: Thursday, March 08, 2007 4:55 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? In a message dated 3/8/2007 3:28:23 P.M. Central Standard Time, [EMAIL PROTECTED] writes: warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... I's just wondering is it the internal buffoons or the external PFCSKs home on spring-break using dad's new Wifi to try out all the attacks they could pack on a CD? Inquiring minds (and paying customers) might want to know. BRBRBR**BR AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pommier, Rex R. Sent: Thursday, March 08, 2007 4:28 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Robert, It is the other way around. Jon said he was told to ONLY mark the initial logon screen. Right, wrong, or indifferent, I've seen this warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 2:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On Fri, 9 Mar 2007 07:22:38 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 yes, I was told not to bookmark the initial screen as well. gee, why in the world would I want to bookmark the homepage? morons are over-running planet earth. and by the way, IBMLINK is STILL BROKEN this morning. I opened an issue with IBM and got this reply Thank you for contacting IBM. We are in receipt of your e-mail regarding the problem you are facing while accessing IBM Web site. We would kindly request you to visit the new link for the IBM Link Web site: www.ibm.com/ibmlink We apologize for the inconvenience you have experienced and appreciate your patience and understanding in this regard. For further assistance, kindly contact IBMLink Customer Support Center at 1-800-543-3912. Hours of operation are 24 hours a day and 7 days a week. You may also send your request to [EMAIL PROTECTED] ** so, I try their wonderful suggestion this morning: here's what happens this morning. I use the site they listed. www.ibm.com/ibmlink first it just clocks, so I close the browser window, open up a new window and try again: I go to cnn.com which works just fine, so I go back to IBM site, it now takes me to this site: https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp? persistPage=true I put in my IBM id and password, and click submit. it clocks again: Eventually, I get this. which says: Our apologies... The page you requested cannot be displayed Suggested actions If you typed the address, make sure the spelling is correct. Note: Most addresses are also case sensitive. If you clicked on a link, there may be a problem with that link. You can use Get assistance below. For information on IBM offerings, start from IBM's homepage. For information on ThinkPad notebooks, ThinkCentre desktops and other PC products, start from the Lenovo homepage.* Use the search box at the top of this page. Or return to the previous page. I think it is time for everyone on this list to open up a SEV1 issue on IBMLINK access problems, maybe that will finally get some notice because this is getting absurd. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Jon, While what you say here sounds good. I beg to differ. IBM-LINK is important, we cannot be productive in our jobs for long if it is not available. However, let's not forget the old days where we use the good 'ole telephone. Heck, I'm only in my low forties, and have not forgotten. That combined with downloading and receiving all available maintenance on a monthly basis so that mid-nite ptf you might need is already there is a big help. Bottom line is that they are YOUR systems to manage, not IBM's. Good change control, and release management goes a long ways to avoiding problems. I just reported a problem with ISPF - and posted it here. I found the problem before IBM did because I back tracked what I had applied, and started backing PTF's off, because I found that the problem did no exist on a lower ptf level. I'm not defending IBM here either. Pick your favorite ISV, are their web support structures anywhere near the depth of IBM's? Yet you put up with that? A crash in CA-1 or Top Secret, or any other critical piece of software is going to cause you problems. We just have to adapt. Dave Dave Jousma Principal Systems Programmer [EMAIL PROTECTED] 616.653.8429 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I'm not saying to back to the phone. Heaven forbid! My issue is that we will be forced back to the phone when we cannot get to the web when we have a critical problem on our systems. We have a well designed process for change control, but even that cannot prevent all of our problems. No matter how good change control is there WILL be problems. When that happens we need immediate access to all resources for problem resolution, IBM and OEM. My issue is that IBM has a fast and reliable platform for IMBLINK that has worked for many years. It should remain available and yes the web interface has many good points so they should maintain BOTH platforms. That would give the greatest amount of reliability. Chances of both being down at the same time are very remote. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Jousma, David Sent: Friday, March 09, 2007 7:43 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Jon, While what you say here sounds good. I beg to differ. IBM-LINK is important, we cannot be productive in our jobs for long if it is not available. However, let's not forget the old days where we use the good 'ole telephone. Heck, I'm only in my low forties, and have not forgotten. That combined with downloading and receiving all available maintenance on a monthly basis so that mid-nite ptf you might need is already there is a big help. Bottom line is that they are YOUR systems to manage, not IBM's. Good change control, and release management goes a long ways to avoiding problems. I just reported a problem with ISPF - and posted it here. I found the problem before IBM did because I back tracked what I had applied, and started backing PTF's off, because I found that the problem did no exist on a lower ptf level. I'm not defending IBM here either. Pick your favorite ISV, are their web support structures anywhere near the depth of IBM's? Yet you put up with that? A crash in CA-1 or Top Secret, or any other critical piece of software is going to cause you problems. We just have to adapt. Dave Dave Jousma Principal Systems Programmer [EMAIL PROTECTED] 616.653.8429 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY? ( SEV1 Ticket# 31168343)
I have to say that I am not unhappy with the functionality of IBMLink on the web. The availability of IBMLink through the web is totally unacceptable. If it cannot be resolved IBM should not withdraw IBMLINK 3270. As with other distributed applications it seems like the experience varies. It worked fine for me from 5Pm - 11Pm yesterday as I updated several PMR's through the evening. Today it has been DOA since 6am. I am on the phone with IBMLink support. They just tried it and got the same error I did HTTP 500. A new SEV1 ticket has been opened with the support team # 31168343. Moaning on IBM-MAIN doesn't tell the IT folks at IBM if you need IBMLink (I do! I have a PMR I need to update) We will be raising this issue with IBM and will have a handful of tickets and specific dates and time of unavailability to cite. Do the same! Don't whine... Escalate with facts in hand. The status message at IBMlink support should be up to date it was from yesterday 1:15PM and indicated that it was down with no ETA and gave a particular reference #. The support person indicated that ticket was closed and resolved. The message should have been updated at that time:-( Providing incorrect information to customers at the gateway into support is a poor way to start the call. IBMLink is down and the technician was able to immediately confirm this. That IBM is not using it's own tools or third party tools to detect system availability issues from the outside and react is unacceptable. Many alternatives exist Site Seer and other tools. If the front door to your companies application goes down you should know before customers start calling the help desk! Monitoring performance and available and multiple tier applications with a web presentation layer is hard. IBM is one of the solution providers we are using to do it. Maybe they should get the ITCAM tools on these servers:-) John I agree. If you try to use IBMLink and it doesn't work call IBM! Take the time to hold and talk to a technician don't go away without a ticket#. For further assistance, kindly contact IBMLink Customer Support Center at 1-800-543-3912. Hours of operation are 24 hours a day and 7 days a week. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
OK, Sorry Jon and Robert. I read between the lines of your first post (Jon) backwards apparently. I took your post to read something like if I bookmark a different screen it will work most of the time. I didn't see anything specifically about bookmarking (or not) the logon screen. I've been told that is the only screen that should be bookmarked. Something within IBLlink-land about left hand not knowing what the right hand is doing. Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 6:23 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pommier, Rex R. Sent: Thursday, March 08, 2007 4:28 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Robert, It is the other way around. Jon said he was told to ONLY mark the initial logon screen. Right, wrong, or indifferent, I've seen this warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 2:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* This article provides recommendations on how to access IBMLink pages, whether invoking a bookmark you previously created, clicking on a link in a note or document, or entering a URL into your browser. By following these recommendations, you will have a better experience using IBMLink. *You are advised to use one of the following methods when accessing IBMLink:* * Access the ServiceLink page (the URL that contains servicelink/servicelinkPage.jsp) via a bookmark. * Access the Purchase/upgrade tools page (the URL that contains TTPU/displayTTPUPage.jsp) via a bookmark. * Access a specific IBMLink application (the URL that contains the application name) via a bookmark. * Access the ServiceLink page via your country's Support and Downloads page, then click on Access Premium Services (in the bottom section called Electronic Tools) * Access the Purchase/upgrade tools page via your country's Support and Downloads page (Note: Only selected countries' Support and Downloads pages have this link) There's more in the archives at: http://bama.ua.edu/cgi-bin/wa?A2=ind0609L=ibm-mainP=R41671I=1X=4B1E9 A0ECA6168078F Greg Shirey Ben E. Keith Company -Original Message- From: IBM Mainframe Discussion List On Behalf Of Pommier, Rex R. Sent: Friday, March 09, 2007 9:33 AM I read between the lines of your first post (Jon) backwards apparently. I took your post to read something like if I bookmark a different screen it will work most of the time. I didn't see anything specifically about bookmarking (or not) the logon screen. I've been told that is the only screen that should be bookmarked. Something within IBLlink-land about left hand not knowing what the right hand is doing. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK DOWN ALL DAY?
Wondering if you folks are also affected? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Mark House stated: snip NOT THE 3270 VERSION. It is usually up and working. They are trying to get rid of it, but is much easier to use (for me) than the web based stuff. /snip AMEN! It is much(!) easier to navigate and has much better availability than the web. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Might be why it is being removed. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK DOWN ALL DAY?
NOT THE 3270 VERSION. It is usually up and working. They are trying to get rid of it, but is much easier to use (for me) than the web based stuff. Mark House I know. Then they have the audacity to tell us this when you log on: Since ServiceLink VM is being removed, there will be no changes made to the ServiceLink VM code to support the new 2007 daylight saving time extension. If you have not accessed ServiceLink from the web, we encourage you to do so now. Hey IBM - we've been trying ALL DAY ! But using the green screen this is the response to my ShopzSeries ETR: Shopz is currently having network dispatcher problems. Alan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
NO, they are removing the version that works (3270). Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Bob_H Sent: Thursday, March 08, 2007 1:35 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Might be why it is being removed. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
That is my point. For years the web version has been broken when most needed. Makes sense to make it the only option... NOT. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
If we are unable to open any problem tickets then IBM's reliability numbers will look REAL good! Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of =?iso-8859-1?Q?Bob_?= Sent: Thursday, March 08, 2007 1:42 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? That is my point. For years the web version has been broken when most needed. Makes sense to make it the only option... NOT. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
