Hi All,
I suddenly got into a spooky situation when everything works fine and
suddenly next day you retry and things starts to act weird.
There's a filter which when passed sets a field and here's the SQL and
FLTR log excerpt for the same.
This is for the ticket coming in through mail
>
Hi
-
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I did a search on this but didn't even get one hit. Anyways here are
the commands I'm using.
Application-Parse-Val-SField
Application-Format-Val-SField
I'm doing this on a value I'm pulling from the QueryShort column from
the actlink_push table.
[EMAIL PROTECTED]@
\32\ES-Ac
I've tried half a dozen times or so and it has failed to work at all since
the site upgrade. I've tried IE6, IE7, and FireFox 1.5.0.9.
On FireFox 1.5.0.9, I get the following when the 'Search Knowledge Database'
page is loading:
Caught Exception :o has no properties
I then try login to supportw
I will be on vacation Monday, February 5, 2007 and returning Tuesday , January
6, 2007. All calls and emails will be responded to on Tuesday.
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?
There is also a windows environment variable "LOCAL" which
you may need to set/reset
Specifying a Connection by Using an Empty Connect String and the
LOCAL
Variable
You can set the connect string to an empty connect string (""),
and then set the LOCAL
environment variable to one of the
Matt:
Added "bmc.com" to "Tools->Options->Privacy" tab of IE, but no luck. If you
remember any other settings, would you share with the list?
When I turned on script debugging, it complained about some "invalid
character", which sounds very ominios and would **appear** not to be realted
to IE set
**
?
Check the enviroment settings for the user your account
your running as it may be pointing you to the wrong libraries the quick clients
main purpose is to give connectivity when you dont have any other oracle clients
installed.
From: "Action Request System discussion
list(ARSList)" [m
Good Afternoon,
Serco has a job posting for a Senior Remedy Developer based out of its
Vienna, Virginia office (Washington, DC area). This is an initial 3-6 month
contract position, with potential to go longer or lead into a regular
full-time position.
If you are interested, please go dire
Be aware that Remedy support has told us that the out-of-the-box data
synchronization between SRM:Request and HPD:HelpDesk is not working
properly anyway - we are seeing about 1/3 of the incidents fail to
create matching service requests, and for a while we were seeing a very
high rate of service r
**
I think it is doing a table loop .. I think you have to add a record in the SYS:Form Field Selection form and the SRM:Question Template form
I think another way to do it is modify the Filter, +AV_HPD:HII:GetProductCategory_096 to pull your new field over
From: [EMAIL PROTECTED]Reply-To: a
I did last week and it was fast also.
Dan-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent: Monday, February 05, 2007 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Anybody able to use Knowledge Base search
Ray,
I've been able to use it successfully over the last couple of months. I
have done the following to help reduce any issues:
- Added all necessary BMC domains as Trusted Sites
- Disabled all pop-up blockers for BMC domains
- Kept my JRE up-to-date (not sure if
All,
I added a few fields to RQC:ServiceRequestWizard and to SRM:Request as
well as HPD:HelpDesk (ie Incident Management) forms. My problem is I
can get the new fields to populate the SRM:Request but for some reason I
cant find where to tell the system that these fields need to be pushed
to Incide
I haven't been able to search the Knowledge Base ever since the "upgrade"
happened on the support web site.
I have made some progress, alright. I can now at least get to the "Search
Knowledge Base" screen without ghastly errors. (Yippie!! How about that?)
On pressing the "Search" button, however
Thanks Michelle I just have to add the zAssignedGroupID to the form and
update the workflow to push the field over.
Dan
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Mo
Use the Init-Form: parameter in ar.conf/cfg it's in the
manuals.
Attach your version workflow to this (display only) form and make sure any
fields you set on it have the change flag disabled (not sure if that's
really required as the form never displays)
You can accomplish your goal with
You didn't include the relavent information, such as the server version. To
get an answer that is going to help you and not waste people's time throwing
ideas out that are not applicable, please provide the information necessary
to answer your question.
Axton Grams
On 2/5/07, Giguere, Michel <
Hi Rocky Rockwell, Dave Fincher, Fred
Thanks for the guidance. This information helped me.
Thanks
Saurabh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell
Sent: Saturday, February 03, 2007 9:56 PM
To: arslist@AR
I know that with the keyword "$Version$" I can validate the version that
user is running. I can then close the Remedy User application with the
Perform-Action-Exit-App Run Process action.
I have got two problems with that:
1 - On what workflow should I run that process? If it is on a
Also, the ar.conf is going to contain the oracle home directory. You also
have to make sure that arserver is seeing the 10g libs before it sees the 9i
libs; this is probably accomplished with the PATH.
Axton Grams
On 2/5/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
Make sure your old 9x c
Make sure your old 9x client isn't in the path anymore.
Try removing your sqlnet.ora if you have one (and it's not required)
NETCMN: invalid driver means:
The login (connect) string contains an invalid driver designator.
Make sure the tnsping you're using is the 10g (related to path above)
Try
Hi all,
From a display only form, in a view field, I'm trying to display the
contents of a .chm file that's located on the server. Using the Windows
client only, ARS 7, SQL 2K, Windows server 2k3. Anybody try something
like this before? Thanks!
Dave Drake | Remedy Administrator | Cerner Corpora
Thanks for the quick reply. I pasted a copy of tnsnames.ora in the
new 10g \Network\Admin folder, but am still getting the same error.
tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that
looks good.
Not sure what to try next.
rp
On Feb 5, 12:13 pm, "Grooms, Frederick W" <[EMAI
Thanks for all the feedback!
Im planning on exporting a migrator def file of all these forms and
other core forms I notice just prior to installing the patch so that way
I can then migrate back just the differences caused by the patch.
What I was most scared of was if any fields disappeared as a re
...and any indices updated or set will be lost.
Below are other forms and related workflow that show "updated".
Although, I haven't been able to find changes in actual qualifications
or actions.
Wouldn't it be cool if any forms or workflow that might be updated be
included in a detailed readme
Usually each client has it's own tnsnames.ora file. Check the \Network\Admin for a tnsnames.ora file. You may need to
copy the 9i one into the 10g folder.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
S
Hello all,
Windows 2000 AS
Ora 9i
ARS 5.1.2 upgraded to 7.0.1
I installed the 10g client, but am unable to start arserver following
the 7.0.1 upgrade. Found no errors in the install log, but found the
following in the arerror.log
Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver
d
**
Any permissions you added to any of these forms will also be wiped
out...We did the same install and had to re-import the Group, User,
Hompage (cause we have our own graphic), and the AR System email
messages - added permissions.
Hope this helps!
-Original Message-
From: Action
Hi, Claire:
Besides a visual check of the User, Group and FB forms, I compared them
between Dev and Production at the SQL level.
I checked the numFields and nextFieldId. They still match. So at the
very least no new fields were added.
And yes, a customization was lost. We increased the size
No kidding! This happened to my XP workstation in July when going from
one patch of the 7.0 User Tool to another. None of the Office 2003
applications worked afterwards. I think I reported it, but never saw any
explanation. The workstation had to be completely re-imaged. Of course,
this conflicts
Hello Michelle
Thanks for the reply. We have been using the LoginServlet before with
Midtier version 6.3 and it was working perfectly. The reason why we are
using LoginServlet instead of the ViewFormServlet was that the
ViewFormServlet wouldn't work with the Portal we are using (we are calling
thes
Good Morning, Dan:
Yes. Compare $GROUPIDS$ against zAssignedGroupID, instead. When using
that keyword each group ID is preceded and followed by a semicolon,
whether it appears first or last in the list.
This section of your qual may look like:
(( $ConsoleViewBy$ = "Group") AND ( 'Assigned To G
Michelle,
Do you have any idea what was changed on the forms? Did you have any
customizations on the forms that were changed and were your
customizations changed/obliterated?
Claire
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app
Hi, Peter:
We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003
server, in exactly the order you have listed (AR Server, Flashboards,
Email). I assume we could've upgraded (AR Server, Email, Flashboards)
as well. We used the installer files amid much controversy of the
incomple
Ah...there it isthank you so muchyou just saved me hours of work
this week...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert
Sent: Monday, February 05, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject
Good Monday morning everyone,
I have I hope a simple question, in the Remedy Support form when looking
at request by your group I have a small problem
We just entered new groups with a name like company2_Reporting but we
also have a group called just reporting so now when the manager of the
group
There is also a file menu "Action --> Modify all" in some applications.
Regards,
Runar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert
Sent: 5. februar 2007 16:15
To: arslist@ARSLIST.ORG
Subject: Re: Patter
> On a related note, is there a way to get notified automatically when a
bug Id is created?
Not in general, unless your support case is the one that created the
defect. However, for critical issues, a technical bulletin can be
created (e.g. the DST 2007 technical bulletin). A technical bulletin
You didn't imagine it. Select objects to rename. Right Click. Edit.
Advanced tab.
Colleen Eilbert
Effective Technologies
L. J. Head wrote:
I went to training mid last year and was told about a feature that allowed
you to rename objects en-mass via pattern matching. I cannot seem to find
t
We are in the process of planning upgrading our ARS 6.3 servers to patch
20.
We have a support ticket with BMC on some questions regarding the
install but they have not been forthcoming on answering our questions
fully.
Has anyone who has installed Patch 20 on a Windows 2003 server (AR
Server) and
Yes it is. :)
Thank you Carey & David!
And here is the link again:
http://client.njoyn.com/cl/xweb/xweb.asp?clid=92007&page=joblisting®i
on_name=americas
-Scott
Remedy Systems Architect
Business Systems
Phone : (519) 888-7465 ext. 5750
Cell : (519) 498-49
I went to training mid last year and was told about a feature that allowed
you to rename objects en-mass via pattern matching. I cannot seem to find
this feature...I remember that it was a 7.x featureI thought it was a
7.x admin tool feature that I was hoping to be able to use against a 6.3
se
David,
Thank you for notifying us. My main computer has both Office 2003 and
Visual Studio (2003 and 2005).
On a related note, is there a way to get notified automatically when a
bug Id is created? If it wasn't for you sending this note my computer,
and hence my productivity, could have b
Hello, I received the same ARERR 402 error when installing on AIX with
Oracle 10.2. The error is coming up when the Remedy service is started
(actually Stage 5 of the install), but I am only getting one bad definiton
file
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390600 : Incorrect form
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