Hello list,
our Oracle team came up with a new feature at the Oracle Enterprise Manager to
be able to connect too Remedy provided Webservices.
So far so good ... issue: the out of the box feature is tailered for HelpDesk.
While it is said to be possible to connect to custom Remedy Webservices
I know you have already discovered it but;
There's a setting in the Import tool: File Preferences Import
records with Too Few Fields.
Also I know many people who just add a column to the right of an excel
sheet and put an X in there for all rows. This way all fields will be
exported to the CSV
We are in the process of upgrading and will try to do most out of the
box. However, although you may not change so many forms, other types of
customizations will always be required. The most obvious one, perhaps,
is Categorization which is now separated into two dimensions;
operational and
Hello listers,
I would really like to know if anyone here has used multiple
email-engines to poll mailboxes. Any experiences? I would like to get
some feedback around how much is the effort installing another
email-engine on a machine with already one (or more) email-engines
running? Any
I have multiple email engines on a single box strictly for outgoing
purposes...it's a PITA to get working because the Email Engine doesn't offer
multiple Service names like the Server does...so you must either run some
commands that I received off of the list, or manually edit the registry
(like I
I'm trying to send an email out from 6.3 running on unix to
[EMAIL PROTECTED]@emobile.com and just keep getting error. I can
send it out our normal email system so the address is good.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
I don't think that having multiple @'s is valid in an email address...if
your able to send it out via your email system...they are likely stripping
something to make it valid...but I'm not an email guru by any means
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
UNCW is trying to stay OOTB as much as possible.
Similar points to others, like using the Login ID for the customer.
Also the Client Types on the People form are not suitable for a college,
so we had to change them - its crazy they are not configurable !
Another reason for some customizations -
For general uses, this is not a valid format:
http://tools.ietf.org/html/rfc2822#section-3.4.1
While your internal mail servers may have something special that
allows this notation, Remedy uses java to store and process email
messages. The constructors used to store email addresses within java
What are you trying to achieve by having multiple email engines on one
server? What platform will you be using?
Every email engine you start will have its own java overhead.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
Hi LJ,
I am not sure if I've understood your reply correctly. Let me provide
some more background. We have about 150 mailboxes and it will be
doubled/tripled in next few months. Till we re-design the system to
restrict number of mailboxes, a short-term solution is to have multiple
Hi Michael,
I have just replied to LJ's email stating what we are trying to achieve.
We are using Win2003 server with Tomcat engine and we are using SQL2005
as our back-end. Our AR System Server and Email Engine runs on v7.0.01
patch 001 while ITSM App version is 7.0 patch 001
Thank
I second Michiel's question. What are you trying to do? There may be a
better approach to accomplish whatever that is.
Axton Grams
On 5/22/07, Michiel Beijen [EMAIL PROTECTED] wrote:
** What are you trying to achieve by having multiple email engines on one
server? What platform will you be
Ok...now that I have more background...I don't think that multiple email
engines will help you in this instance. I don't believe that you can have
more than one email engine attached to the same Remedy instance. I have
never seen configuration options to say EngineA will use these mailboxes and
Can anyone tell me why I am getting this error with the email engine?
Welton
Checking connection to server: css-remedy-prd2 ...
loaded library
Cannot connect.
MessageType: 2
MessageNum: 623
MessageText: Authentication failed
AppendedText:
MessageType: 2
MessageNum: 623
Hi Rick,
Thanks a lot for the suggestions.
Implemented the first resolution and its Working fine
Thanks
Shibu Samuel
From: Action Request System discussion list(ARSList) on behalf of Rick Ponzo
Sent: Mon 21/05/2007 4:38 PM
To: arslist@ARSLIST.ORG
Subject:
Hi Welton
From the Error Messages Guide:
623
Error
Authentication failed.
Make sure that your user name and password were entered correctly.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best
Hi Neel
As I previously answered you on this subject a few weeks ago, the best way
for you to proceed is to set up your multiple email addresses as aliases to
the same mailbox, or to forward the contents of these separate mailboxes to
a single mailbox that Remedy polls. Either way, you will
The password seems correct and is working from my production server. Any
other reason this error would occur?
Welton
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Tuesday, May 22, 2007
no...this would likely be the Email Engine's password to connect to the
Remedy servernot email client to email server
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant
Sent: Tuesday, May 22, 2007 8:34 AM
To:
Hi Welton
I don't think it's the email password, it's the Remedy Application Service
password set in the Admin tool, Server Properties, Connection Settings tab.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award
I see. I guess you can not hook up multiple email engines to one remedy
server. You would then have to configure the email engine only to use
certain configured mailboxes - this is not supported.
I guess your way forward would be to, as David also stated, reduce the
amount of mailboxes that the
All,
Have a flashboard that I built using bar graph to display certain
variables of types of tickets. After building the flashboard I created text
fields on top of it so I could label the bars and areas better. They display
in remedy admin but not in user.
1. Permissions are
What were you able to do with the text fields that you couldn't do
with the flashboards axis labels? In 7.x (maybe for earlier
versions), you can set the font type, size, style, etc for any of the
text labels within the fb.
Axton Grams
On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote:
**
You can find the Statement of Direction for Virtual Environments at:
http://www.bmc.com/products/documents/68/66/66866/66866.pdf
The FAQ states:
Can I use the same purchased BMC Remedy licenses on multiple virtual
machines?
No, unless the license you purchased would allow for use on multiple
ARS .Net API v7.0.2523.16350
Does the GetListActiveLinkGuide method work for anyone?
When logged into an ARS server v7.0.01 patch 1, the call to
GetListActiveLinkGuide(formName, #01/01/1970#) always returns 0 items even
with forms that have Active Link Guides attached. Calling
Hello All,
ARS 6.3 patch 16
WIN2k
SQL2k
I just noticed something strange the other day. I have a search menu
attached to a field on Form A. The form referenced in the search menu is
Form A. The Label and Value referenced in the menu is the field that the
menu is attached to. The only
Hi David,
Yes, I definitely remember your previous email weeks back. That is
precisely what we will do but we have email multi-tenancy bound to
mailboxes and we have made so many customizations with our email-module.
We also plan to use only one outbound mailbox and set templates,
'reply-to'
I want to use vertical, horizontal lines and text boxes (im in version 6.x).
I don't understand it if I pull the fields above the flashboard it shows, and
I have already brought to front. It displays correctly in Admin but not in
user.
-Original Message-
From: Action Request System
Hi Gary,
When archiving is enabled, the workflow doesn't get attached to the new
archived form. It still remains with the primary form. Hence if there are
multiple dependencies, as in, multiple other forms which have some data
being displayed in the primary form, then if you archive the multiple
Might just be a limitation or difference in the way view fields are
rendered in the client versus admin tool. I've seen the same thing
before.
In the flashboard object, do you have an advanced properties tab? If
so, you can set some finer grained properties on the display
properties,
Hi listers,
Anyone come across this email error before?
Welton
Checking connection to server: css-remedy-prd2 ...
loaded library
Cannot connect.
MessageType: 2
MessageNum: 8201
MessageText: Cannot open catalog; Message number = 8201
AppendedText: 1038
Folks, we have an issue arserverd on our product ARS7.0.1 server. We are
on solaris 9, ARS 7.0.1 and oracle 10g. We are seeing the arserverd
process die and restart many times during the day/night/weekday/weekend.
Has anyone experienced this issue in 7.0.1 and what did you find for a
solution.
What patch level? We had a similar issue with patch 2. Can you post
the stack trace from the arerror.log file?
Axton Grams
On 5/22/07, Rocky Rockwell [EMAIL PROTECTED] wrote:
Folks, we have an issue arserverd on our product ARS7.0.1 server. We are
on solaris 9, ARS 7.0.1 and oracle 10g. We
When I am on the IM Console and select the Overview Console, the application
sits with an hourglass for a few minutes, then returns ARERR 94. Anybody
overcome this issue?
I didn't find a KB entry to cover this. The only one even close said it
would be addressed in 7.0 P3, and I'm on 7.0.2 P3
Hi All,
Is there a simple way to relate (in ARSystem 7.x, COMB 2.x) person information
with asset information?
Specifically;
1. I have many assets listed as CI item BMC_Computer System
2. I have many people identified as CI item BMC_Person
3. I also have all these people in
I have a development server that the plugin is not running on that will give me
an hourglass and then fail to load. Be sure your plugin is running.
-Original Message-
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 22 May 2007 1:48 pm
Subject: IM 7.x Overview
Error 8201
Description:
The RPC socket number specified is not one of the legal values (0,
390600, 390621 - 390634, 390636 - 390669, 390680 - 390694).
Notes:
When connecting the client to AR System server, you set the RPC socket
number to a value outside the legal range. The legal ranges of
Rick,
there's a patched ardbcquery.dll (for Windows OS) that has to be replaced
with the existing one in your IM installation directory.
I try to attach to my post. If it rejected please contact me off list.
HTH
___
I ask this: how would you do it manually? In effect, how do you know which
person is related to which CI? Do you have a list of these relations? Do
you have any rules to derive the correct CI to relate to any one person?
Ben
_
From: Action Request System discussion list(ARSList)
Hi Roger,
No, there shouldn't be anything that would cause that to occur just
because of the menu being attached. You should run some AL and Filter
Logs to see what else may be modifying that field.
Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
Nall, Roger wrote:
**
Hello All,
I wish they would give the free demo licenses. Not distributing the
developer license is not stopping developers from consulting independently.
If
anything, the more enhance the skill-set of the developer, the better the
reflection upon the BMC product.
Good afternoon all,
We are running ServiceDesk 7.0 (Requestor, Incident and SLM) and are seeing
poor response when running the Requestor Console in the web. On the user
tool the Requestor Console works much faster.
The speed issue shows up when selecting between open/closed incidents that
Hello List,
I have a few questions regarding setting a value for the field with
data type Date/Time in a C API.
Which one should I use? AR_DATA_TYPE_TIME? or AR_DATA_TYPE_DATE?
Also how can I set it to $TODAY$ (the time and date as we speak)?
An example value for the Date/Type data type would be
I don't get the message that the plugin isn't running - it's a DB timeout.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, May 22, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: IM 7.x Overview Console
Did you configure the CAI plugin on a specific RPC # with enough threads ?
Vincent.
De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
De la part de Rick Cook
Envoyé : mardi 22 mai 2007 22:08
À : arslist@ARSLIST.ORG
Objet : Re:
Hey Gang,
Our Environment:
ARS 7.0.1 P2 on Solaris
ITSM 7.0
Oracle 10g on Solaris
We were trying out our new installation of ITSM 7.0 and noticed an odd
thing in the Requester Information on the New Request off of the
Requester Console.
The user's Business Phone had been properly entered
Yup - 2 threads should be enough for non-production usage, shouldn't it?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG
Sent: Tuesday, May 22, 2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: IM 7.x Overview Console
Did reinstalling the client resolve this issue? I am having the same
issue. Unfortunately, this did not resolve my problem. I noticed that
the user still have v5.1.2 installed while version 7.0.1 patch 1 was
installed. I reinstalled 7.0.1 patch 1 without uninstalling because of
the bug with the MS
George -
I just verified this on our patch003 install as well. Funny that the
workflow lets you enter a number such as 1-1-1 and doesn't throw an
error. :-)
I don't see any defects which address this in patch004 either. Have you
filed a defect?
We haven't addressed this yet, but it just
Why would I need to have a Web Services parameter for an ARDBC function? If
there is a need for it, is it just an entry in ar.cfg (after creating the
queue)?
I am on 7.0.2 Patch 3.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hmmm...well, I do have the Plugin-Filter-API-Threads parameter set in ar.cfg
(1 15), so it seems that base is covered.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG
Sent: Tuesday, May 22, 2007 2:30 PM
To:
Several months ago, Axton mentioned that a perl script to prefetch the forms
and applications to the Mid-Tier server was included in the Mid-Tier 7
installation. I found the sample script (prefetchConfig.xml) in the
C:Program Files\AR System\Mid-Tier\WEB-INF\classes directory, and I have
made the
I have seen this error on machines that had a third-party Crystal
application or other Crystal DLL's installed on the client. In my
experience, a reinstall of the Crystal11 Redistributables solves the
problem. If concerned about the Crystal install, try isolating the
Crystal DLL's and
On 7.0.x editing the prefetchConfig.xml to a live state (remove the
comment lines)
!--
--
activates the script - just restart your mid-tier (web server) and hang
on to your desk. Watch the CPU activity on your AR server.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of
This file is read at the mid-tier webserver restart. I never hear about any
handmade or existing script to read this file and pre load the mid-tier cache.
Vincent.
De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
De la part
I seem to remember something about having filter min threads sized to
accommodate the number of API threads (quick offhand thought)
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Tuesday, May 22, 2007
That did the trick - thanks, Dr. Chris.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Tuesday, May 22, 2007 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Prefetch ITSM to mid-tier
**
On 7.0.x editing the
The perl script was the pre-7 method. The prefetch xml file is read
and run on startup of the mid-tier. If you enable the verbose
mid-tier logs, you will see the prefetch happen when you start the
servlet container on which the mid-tier is deployed. You will also
notice it on the arserver in
We've imported our Dates into a Date/Time field, and we're now running
into problems with dates in the 3 weeks early Daylight Savings Time
(DST) change. The Date went in as the specified date at 12:00:00AM, but
when we extract a date between March 11 and April 1 inclusive the hour
is decremented
Since all you want is the date (and all oof your dates went in at 12
midnight) you can add an hour (or more) to your Date/Time value before
moving it to the Date field. That should guarantee you are in the
correct date.
Fred
From: Action Request System
We have a similar Crystal problem, albeit with a different underlying
error message. While running ARS 7.0.1 patch 002 User Tool, attempting
to execute a Crystal XI rpt via active link - we receive An error
occurred while generating the Crystal report: 0x80043ac3 - File not
found. Details: error
We have a request from our users to show Pacific Timezone on everything
instead of the local timezone of the user for a mid-tier application.
I want to display the current timezone of the user on the forms after login
to show the user what timezone applies to all dates on the form.
Any ideas?
I've got 2 answers - what the 'company' thinks they want me to do and
what I know I will end up doing.
Answer for the company - go straight OOB - actually just attempt to
upgrade the poor, pre-existing 6.x full ITSM suite with its pre-existing
stupid set of CTI's. Yeah, right!
Answer for me -
Force user preferences to all be US-EN and PST Timezone.
That should work.
Thanks-n-advance;
HDT Platform Incident / Problem Manager Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your
Hi Listers,
Help Desk 7.0 Patch 002
Description field on HPD:Helpdesk is being hit by an unknown user
searching with the advanced search bar using %value%.
Decription field has QBE of leading and has no FTS indexes built.
Needless to say this is causing performance problems. I talked to our
You might consider turning on SQL logging. Do it in maybe 2 hours stages so
the file is workable. Then do a search for that string. It should tell you
who is doing it. It will take some work
Susan
On 5/22/07, Jase Brandon [EMAIL PROTECTED] wrote:
** Hi Listers,
Help Desk 7.0 Patch 002
Hi Gautam,
Thank you for your email. Can you tell me how do you pass the Message ID
from email to HelpDesk form?
Regards
Thiru
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Friday, May
Hi Thiru,
We have a staging form (a display-only form) with table field that
basically gets records from 'AR System Email Messages' form - few
columns hidden (MessageID and IncidnetID being one of those columns).
When we double-click a record from this staging form, it opens incident
window
KML = Knowledge Management Language
Rumor has (had?) it the language was an early attempt at trying to
create some type of artificial intelligence for making fuzzy logic
decisions. I don't know what the real method to their madness was - but
there certainly was a madness to their method.
Hi,
This is how I'm doing it
include time.h
long ltime;
time(ltime);
...value.dataType =AR_DATA_TYPE_TIME
...value.u.timeVal = ltime;
--
Jarl
On 5/22/07, Mikhail [EMAIL PROTECTED] wrote:
Hello List,
I have a few questions regarding setting a value for the field with
data type
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