Re: AR Import into SIT:Site

Hi, It has allways worked like that. However, there is no delete-operation performed that triggers filter. This is just done as a last step on the database-level. The only filter that triggers are on merge. I have talked to engineering in Vancouver, and they agreed that it would be a good idea

CI Viewer problem

Fellow ARSListers, I have a problem with CI Viewer.. the Environment is : CMDB 2.1.00, ARS 7.01.00 patch 001 running on SunOS 5.10 I try creating custom Filter for CI Viewer like the default filter All, but using Relationship direction of Downstream and Upstream. The default filter of CI Viewer

Missing Enable Cache Persistence

Hi, There is a new functionality introduced in midtier 7.1 which allows forms to be serialized and then retrieved faster. But after upgrading to the version 7.1 I can't seem to find the Enable Cache Persistance option in my configuration tool. It supossed to be on the Cache Settings. Am I missing

Re: Missing Enable Cache Persistence

See attachment David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web

Re: CI Viewer problem

CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1 http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: CI Viewer problem From: Kurniadi [EMAIL

Re: Open attachments on Mid-Tier

BROTONS Oscar wrote: ** Hello, When you open an attachment from midtier interface it opens two windows one with attachments and another one empty. There is a way to avoid this empty window? Thank you. Oscar Brotons. IT Consultant.

Flashboards Question

Good morning listers! First off, thank you to those who responded to my question a couple of weeks ago regarding CTI management. Your input was very helpful. Secondly, I have a Flashboards question which probably has an easy answer which I am overlooking. The environment here is: ARS 7.0.1,

Re: User Tool

Make sure you have permission to your AR file in your home directory. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated

Re: JOB UK : Senior Technical Support Technician

Kathy, You don't need anybody's permission to work overseas. You find an employer who has an opening, buy a plane ticket and poof! you're working overseas. Your employer will get you through the visa requirements. Jennifer Meyer From: Kathy Morris Sent: Tue 06-May-08 18:37 To:

Re: ITIL Remedy

Norm, Don't make me cry this early in the week. From: Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tue 06-May-08 13:15 To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy Anyway, this is just my two cents on this topic. Working in I.T. requires more of us than it used to. We can't be bearded

Re: Javascript and Midtier

Don't know much about MidTier, but can definitely help with JavaScript. What do you want to do? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList)

Re: Javascript and Midtier

There is an Integrating.pdf document (Chapter 8) along with an entry_points_white_paper.pdf that you will find most helpful ... All this can be downloaded from the remedy support site. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

MidTier 7.0.1 Form Name Issue

Ran into an interesting issue this morning while testing MT 7.0.1 p7. Had a form that would not open in the MT. Had alink that opened it as a dialog but all we got was a blank (white) form. Had MT client side logging turned on and the only thing you could see was the alink trying to open the

Re: MidTier 7.0.1 Form Name Issue

When you used a direct URL did you try Host%5CDevice Validation for the Form name. I know colons (:) like to be replaced with %3C. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent:

Enumeration off on CHG form

Hey everyone- We saw some really odd behavior on something yesterday. A CHG ticket was submitted and the number should have been CRQ00025868, however it went in as CRQ00025 (7 zeros). There is a separate CRQ0025 (10 zeros), which is a year old and unaffected. All

Re: MidTier 7.0.1 Form Name Issue

Yes. I tried it using many different forms with no luck. On Wed, May 7, 2008 at 11:14 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** When you used a direct URL did you try Host%5CDevice Validation for the Form name. I know colons (:) like to be replaced with %3C. Fred

Re: MidTier 7.0.1 Form Name Issue

This is a definite know issue with 7.x on Websphere. We have the same problem. BMC issued custom hot fixes for us. Essentially both the mid-tier and Websphere try to do the translation of the encoded / - it needs to be one or the other but there's no configuration that supports that. As my

Re: MidTier 7.0.1 Form Name Issue

Frank, I don't believe there's a restriction about special characters in object names, I believe the issue is with the resulting url and maybe a conflict between the web server that you are using. If there were an issue with certain characters in form names you would have seen the same type of

Re: MidTier 7.0.1 Form Name Issue

FYI, the defect # was SW00255738 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 07, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue ** Yes. I tried

Re: MidTier 7.0.1 Form Name Issue

We are running Apache2 with Tomcat 5 on RHEL 64bit v4 On Wed, May 7, 2008 at 11:22 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** This is a definite know issue with 7.x on Websphere. We have the same problem. BMC issued custom hot fixes for us. Essentially both the mid-tier and

Re: MidTier 7.0.1 Form Name Issue

I'd re-report this to BMC tech support and reference the defect #. I believe IBM Websphere shares a lot of similarities with your product's web/app server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso

Re: MidTier 7.0.1 Form Name Issue

We just hit this problem on the CFG:Broadcast form, which refuses to open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because of the / in the view name. I remember this being mentioned several months ago as a known problem with some of the views in some of the forms in the ITSM 7

Re: MidTier 7.0.1 Form Name Issue

The workaround from BMC is to rename the form using another symbol like a hyphen or underscore. CAUTION: Patches that affect this form may continue to look for it with the slash in the name so it may be necessary to rename the form back before patching and then rename it again afterwards. ---

Re: MidTier 7.0.1 Form Name Issue

I think JT means the form views, not the form itself - at least for the base products. I do not know of any actual form names in the base product that have a slash (and I'm also not going to read through all 900+ right now to check) From: Action Request

Re: MidTier 7.0.1 Form Name Issue

Actually, he means the form itself. There are several forms in ITSM and possibly the base product, that have this issue. Anne Ramey BT Analyst State of North Carolina Office of Information Technology Services (ITS) Enterprise Solutions Division IT Service Management and IT Asset Management

Re: MidTier 7.0.1 Form Name Issue

I checked - you are 100% correct. My bad. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Wednesday, May 07, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue **

Re: MidTier 7.0.1 Form Name Issue

...which brings me back to the point I keep hammering some of the idiots at BMC support about (not all are idiots, by a long shot, but they are trapped in a system that makes them look like idiots). Fix the code, and fix it correctly and systematically rather than keep throwing band-aids around

Re: MidTier 7.0.1 Form Name Issue

Frank, We had a client that encountered the same issue with Tomcat 5.5 on a Windows 2003 web server. BMC supplied a DLL fix for this issue. I would hope that BMC has a like fix for your environment. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action

Re: JOB UK : Senior Technical Support Technician

I'm assuming that you have a United States Passport :) Depending upon the length of the job, you may or may-not require a VISA to work in the UK... You will definately need a Work Permit... Who ever is hiring you should arrange for the WP / Visa (if needed) - Then you must receive the WP and

Re: MidTier 7.0.1 Form Name Issue

This is what I get: SQL select name from arschema where name like '%/%' NAME -- CFG:Geography State/Province CFG:Pred/Succ Associations CFG:Pred/Succ Relationship PBM:KnownError/KDBAssoc Search PCT:Product M/V Company Lookup PCT:Product M/V Uti Com

Changing a Field to Required

Good Afternoon List, I've been asked to make a Work Info entry required when a Change Ticket has been moved to a status of Completed. I thought it might be easiest to make the z1D_Summary required on the Dialog View - Close view. But it seem that the Field Change Function doesn't allow for

Re: Enumeration off on CHG form

Forgive me for stating the obvious, but it looks as if something truncated the Request ID of your change request. Change IDs are created in the Ticket Number Generator, which records the Entry ID then makes a pretty Change ID. CHG:CFG Ticket Num Generator creates an Entry_ID (field 1) and a

Re: Changing a Field to Required

Louis, What are the Execute On conditions and Execution Order of your Active Link? That may point you in the right direction. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original

Re: Changing a Field to Required

I did the same thing a month or two ago on HPD:HelpDesk by creating an error active link to fire on Submit. Be sure to test for the Staging workflow. We've seen work log entries fail to be created because the error required the field in the default view and didn't account for the dialog

Re: Changing a Field to Required

Louis: I had a customer request the same customization.  We built it using a couple of filters that counted the number of related Work Info's when the status was changed to Closed.  If the count was zero, then we presented an error message. HTH, --Phil - Original Message From: Louis

OT: JOB UK : Senior Technical Support Technician

Robert, Jennifer what planet are you on? Anyone who has EVER traveled extensively internationally will tell you they hate dealing for immigration, ours, theirs or whatever. Getting a work permit from these folks just adds a new level of frustration, IMHO. FYI, having lived and worked

Issues sending emails even though service is running

Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process

ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system development, somethings not working. An AL log says that the AL that a button runs is failing the qual. The field in the qual is hidden, so I'm going to unhide it and then run the workflow again. So, in the Admin tool...the field

Re: Issues sending emails even though service is running

Are you sure you are running patch 6 on the email engine? I ran into a problem at one point with because email engine pre-patch 2 does not delete temporary files. In which case the temp folder filled up with over 1 million files and caused poor performance of the email engine (about 6 emails per

Re: ZTmpSchema1 strangeness

It does sound convoluted that a field could exist that isn't in any view, but maybe it will make more sense if you look at it from a DB perspective. A field can exist in a DB table without being in an external view of that table. I think the AR System behavior now mimics that (although that

ARWARN 70

Good day everyone, Can't seem to get rid of a pesky warning message. There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new

Re: ZTmpSchema1 strangeness

Hi Drew If you remove a field from its only view the field will be deleted when you save the form (unless it is an attachment field - go figure !!). So if you pull one of these fields that are not in any view into the only view, you cannot then remove it from the view again easily. If you

Re: Documentation

Hi Matt, I can generate documentation in Word format and also Visio graphics from your .def file. Cheers. Kaïs Matt Reinfeldt wrote: Mark, 1. There are ARInside and ARSDoc for 'free' tools. Les has a tool, ARUtilities, which works really well, and BMC has Remedy Developer Plus. Also,

Re: User Tool

Koyb, Here is a link I found to to a relevant article that addresses this issue: http://www.pcreview.co.uk/forums/thread-2686033.php If you decide to address this issue by modifying the default permissions of the entire folder hierarchy under the All Users profile, YMMV. I tried this on one

Re: ARWARN 70

Just a thought, but you might check all the views for fields. Another thing, you might check to make sure there are not other forms that this form references for the field. Hope that helps. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED]

Re: ARWARN 70

Have you removed any fields from that form recently? It could be that there is a menu that displays data FROM that form ON another form, and it's looking for a field that no longer exists. Or it could be that there is a problem with that menu related to the upgrade, which is a major jump in API

Re: Difference Report Tool

** Hi James, I can generate a difference report in Word format between two def files. Let me know if this can help. Cheers. Kas James Van Sickle wrote: Fellow ARSListers I am looking for a tool that can perform the same function as Migrator's Difference Report between two ARS

Re: Difference Report Tool

Thanks, but I already use TextPad when doing that type of difference report. I was looking more for a graphic-based utility with a few more bells and whistles than the old fashioned line-by-line DEF compare. (Embedded image moved to file: pic11825.gif)Countrywide James Van Sickle Remedy

Re: Difference Report Tool

** I was not offering a line-by-line def compare The report will tell you what is different between the def files (objects changed, objects added, objects removed) and explain what is different in each object. If you just send me 2 sample def files, I'll generate a report for you, you can

Re: Difference Report Tool

Kais, with you being a new poster, I don't think anyone here is familiar with you, your company, or what your difference report would look like. Perhaps if you were to fill in some gaps in our knowledge of those, we might be exposed to a useful tool and a good new source of information. Thanks!

Overview Console vs. Incident Management Console

Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is

Re: Overview Console vs. Incident Management Console

Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console

Re: ARWARN 70

David, Apparently I'm in an SQL mood today. This Oracle SQL (yours should be similar) ought to help you track down which field is referencing a missing menu: //Character fields referencing menus that don't exist select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid from

Re: Difference Report Tool

Hi, I for one would like to see the output of such a report. I have one published and one unpublished tool that performs similar things: 1. RRR|DefFieldDiff Focus on required/optional fields only, to plan upgrades from a data standpoint. Screenshot: http://rrr.se/tmp/rrrDefFieldDiff.png

Re: Overview Console vs. Incident Management Console

Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you

Re: Overview Console vs. Incident Management Console

Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a

Status Reason Definition

Does anyone know what the Status Reason of Pending - PIR in the Known Error record means? Thanks, LisaD - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Status-Reason-Definition-tp17115355p17115355.html Sent from the ARS (Action Request System) mailing list

Re: Status Reason Definition

Pending Post Incident Review... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Status Reason Definition Does anyone know what the Status Reason of

Re: Overview Console vs. Incident Management Console

Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL

Re: Status Reason Definition

Hi Lisa, I think it's Post Implementation Review - not 100% sure though.. thanks, Jase On 5/7/08, LisaD [EMAIL PROTECTED] wrote: Does anyone know what the Status Reason of Pending - PIR in the Known Error record means? Thanks, LisaD - Lisa W [EMAIL PROTECTED] -- View this

Re: Issues sending emails even though service is running

Hi Matt, Yes it is definitely patch 6. loaded libraryApplication has started Version: 7.0.01 Patch 006 200712011959 Using JRE: 1.4.2_14 I didn't know that the email service created temp files. I just took a look in C:\Documents and Settings\username that service runs as\Local Settings\Temp

Re: Overview Console vs. Incident Management Console

I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice

Re: Status Reason Definition

Thank you - this is exactly what the ITIL definition is... I confirmed it with Wikipedia. We all had guesses, which was an entertaining exercise, but you win the prize! Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent:

Re: OT: JOB UK : Senior Technical Support Technician

Somewhat along the same lines, I am curious to know how those p.i.t.a. rules that the customs agents are operating under are affecting those who do travel internationally. From the understanding that I have, they now have the authority to either scrutinize the contents of your laptop, MP3 player,

Re: OT: JOB UK : Senior Technical Support Technician

William, Customs officials have ALWAYS had that power. But today's process is such that it gets utilized more! On 5/7/08, Gidd [EMAIL PROTECTED] wrote: Robert, Jennifer what planet are you on? Anyone who has EVER traveled extensively internationally will tell you they hate dealing for

Re: CI Viewer problem

Thanks for your response Kelly, It is ARS 7.01.00 patch 001 , which is equal to 7.1.00 Patch 001. From the CMDB Console it shows ARS version used is 7.01.00, but on AIE it shows 7.1.00 I think BMC should use consistent format for version naming, to prevent user confusion :) I have upgraded the

Re: OT: JOB UK : Senior Technical Support Technician

There was an article on Slashdot about this the other day. Apparently, there are several ways to minimize the effect of having one's laptop effectively confiscated, which is good, because there's not a thing we can do about it, even though U.S. privacy laws would have to be violated by allowing

Re: ARWARN 70

** Just a thought: export the form def and search the def file for the menu name. HTH Joel Joel D. Sender Director of Western Operations QMXS Support Services, Inc. www.QMXS.com -Original Message- From: Action Request System

Re: OT: JOB UK : Senior Technical Support Technician

I am sure that they have! It's just that, well, with the way things are nowadays travel for work might make a journey such as this worth the hassle. If I were going to go on vacation, however, I'd almost ask myself if it were really worth it to bring along the gizmos... As always folks, I do

Re: Issues sending emails even though service is running

Jason, I'm not sure the exact purpose of the .tmp file, but if I had to guess ... It's most likely a .eml file that the email engine passes to the mail server, but uses a .tmp extention to identify it as temporary since once it is sent to the mail server it is no longer needed on the AR server.

Re: AIE Flat File

can you please help to prepare .tbl,.dat file.. how to create .dat file,any utility?? please help...please... versicle wrote: All, I'm looking to load a flat file into the CMDB via AIE. I've created the .tbl file and the .dat file, but when I try to create a new mapping the .tbl file

Re: AIE configuration

Surya, I have done the aie integration only from the external source to AR system forms. I can surely help you on this.I have no clue on the external source to CMDB. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any

Re: AIE Flat File

can you please help to prepare .tbl,.dat file.. how to create .dat file,any utility?? please help...please... kdeaver wrote: You need to run the utility that populates the EIE:VendorFieldNames with the field names from your file. filehelper -ax ARServerName -al Login -ap Password -ar

Re: AIE configuration

is anyone in your company pulled external source records into cmdb? can you please send me the steps you followed to pull records into ar forms? have you used .dat,.tbl? you know how to create .dat file? Saravanan Palaniappan wrote: Surya, I have done the aie integration only from the

Create incident through email

All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and

Re: Create incident through email

Saravanan, I believe there is nothing available OOTB to automate ticket creation using email engine. You will have to customize it. You will have to build workflow on AR System Email Messages form. Thanks and regards, Shweta Dhaneshwar| Tiscali | Tech Mahindra Manikchand, Pune, India *