Re: Ramdom Performance issue.

2011-01-24 Thread Axton
What is table T28? select name from arschema where schemaid = 28 / The C112 parts of the query have to do with the row level locking that is set up on T28. Also, what method are you using to identify this as a cause or indicator of your performance problem? Axton On Mon, Jan 24, 2011 at 3

Re: View of a View?

2011-01-24 Thread Axton
It's measurably more maintainable to create the view against the table. Any time you modify a form, the views that ARS creates on top of the tables is dropped and recreated. This is because there is no way in the db to alter the view. When the view is dropped and recreated it may invalidate the

Re: Strange ARS Timeout Problem

2011-01-24 Thread Axton
Try to get the api, filter, and sql logs leading up to the point where it started hanging. Those are your best indicator. Also check the arerror.log for crashes. There are things that can cause behavior like this that the logs will indicate. For example, try creating a computed group during

Re: Compile Driver on 64Bit Solaris

2011-01-20 Thread Axton
Any reason you are using gcc over SUNWspro's cc? Chances are, if you are seeing this error, the Makefile was constructed for SUNWspro. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My

Re: No Plans To Fix (SW00377001)

2011-01-20 Thread Axton
Looks like a invalid memory operation; accessing a freed pointer, character array without terminating NULL character and bad data handling... At some point this will resurface as something a bit more sinister if not addressed (random crashes, remote code execution, etc.). I'd be curious to know

Re: Get Client Info created by Axton Grams

2011-01-19 Thread Axton
of the load balancer, not the client. Some load balancers allow you to send the ip through as an http header, so the js would have to be modified to account for that if this is the case. Axton Grams On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Gary

Re: Get Client Info created by Axton Grams

2011-01-19 Thread Axton
if it is the active link Javascript call or the JS file itself. Tomcat, Windows, 7.6.03 -Original Message- From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 19, 2011 1:05 pm Subject: Re: Get Client Info created by Axton Grams ** One

Re: Server Group node

2011-01-17 Thread Axton
testfloater (0 used of 16500 write) Strange... Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson

Re: Server Group node

2011-01-14 Thread Axton
Of *Axton *Sent:* Thursday, January 13, 2011 5:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server Group node ** Logs, tcpdump, netstat, and many more utilities can be used to determine this. It's a PITA at times, but doable. Beyond that you can test the nodes individually by connecting

Re: Server Group node

2011-01-14 Thread Axton
to the ARServer instance. E.g. mt1 to AR1, mt2 to AR2 etc I don’t think anyone would want to implement something that could take more than one floating license at one time though Axton right? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf

Re: Server Group node

2011-01-14 Thread Axton
in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Friday, January 14, 2011 11:04 AM *To:* arslist

Re: Server Group node

2011-01-13 Thread Axton
Want to share more around what you are trying to accomplish? Why do you need to know the name? On Thu, Jan 13, 2011 at 2:32 PM, LJ LongWing lj.longw...@gmail.com wrote: ** I’m setting up server groups. I have the need to know which node I’m currently on when connected through the load

Re: Server Group node

2011-01-13 Thread Axton
node, both web and app a user is using. J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Thursday, January 13, 2011 2:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server Group node ** Want to share more around what

Re: Fun: Fill in the blanks

2011-01-10 Thread Axton
I would really impress my boss and coworkers if this extended weekend I integrated Remedy with an open source 'source control' software stack because we have no effective way to audit, manage, or review past code changes short of directories upon directories of def files (which are pretty much

Re: Integrating with Windows Active Directory

2011-01-07 Thread Axton
I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end

Re: Delayed Table refresh

2011-01-05 Thread Axton
How are you issuing the run process? If you use the Run Process action, it forks the work and continues with the workflow processing. If you use a set fields action to run the process the workflow will wait on a return from the script before continuing. On Wed, Jan 5, 2011 at 3:05 PM, Remedy

Re: arprocess Handles goes up to 78K which crashes the server

2011-01-04 Thread Axton
. This are insightful: http://forum.sysinternals.com/printer_friendly_posts.asp?TID=9098 I'd be curious to see the contents of the batch file. Also curious if the Java opens any socket connections. On Tue, Jan 4, 2011 at 3:28 PM, pascale.sterr...@daimler.com wrote: ** Axton, Thank you

Re: arprocess Handles goes up to 78K which crashes the server

2010-12-29 Thread Axton
What are the handles against? That'll tell you what's going on. http://technet.microsoft.com/en-us/sysinternals/bb896645 http://technet.microsoft.com/en-us/sysinternals/bb896645 On Wed, Dec 29, 2010 at 10:54 AM, pascale.sterr...@daimler.com wrote: ** Hi all, Happy holidays and new years to

Re: arprocess Handles goes up to 78K which crashes the server

2010-12-29 Thread Axton
A handle, in terms of a process, are some resource that the process has a hold on. It can be a socket, a file, a pipe to another process or pseudo-device, etc. The handles are growing too high if you are hitting 8k handles. The question I have is, what are the handles to? If you find that

Re: Massive upgrade challenge!!

2010-12-28 Thread Axton
I was able to upgrade successfully from 6.3 to 7.5 without too many issues. The documentation for 7.5 states that the upgrade installer for 7.5 is compatible to run against 6.3 and higher servers. On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: If you are

Re: Oracle Query Issue

2010-12-27 Thread Axton
Save your data, truncate the table, then put what you want to keep back into the table. http://www.adp-gmbh.ch/ora/concepts/space_management/high_water_mark.html On Thu, Dec 23, 2010 at 9:25 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** ARS 6.3 Oracle 10 Deleted 3.3 million records from

Re: Error when connecting to remedy using ARSPerl

2010-12-16 Thread Axton
On Solaris the RPC portmapper is a process 'rpcbind'. You can check the status of the portmapper using the rpcinfo command on a remote machine or on the server. On Thu, Dec 16, 2010 at 3:32 PM, LJ LongWing lj.longw...@gmail.com wrote: Ok...I think port mapper only runs on Windowsyou can

Re: Email Engine Errors - Seen this before?

2010-12-13 Thread Axton
Looks promising: http://www.notesninjas.com/A555F9/nn.nsf/ByAlias/AgentLogSize I assume you are accessing Lotus Notes via IMAP. On Mon, Dec 13, 2010 at 2:47 PM, Chris Danaceau cdanac...@attivasoft.comwrote: ** We're getting a cryptic email engine error. ARS 7.1 platform. SUSE Linux 10;

Re: More load balancer hell

2010-12-13 Thread Axton
Did you do both tcp and udp for port 111? Both need to be mapped. With redundancy comes complexity... Try getting redundancy into place at more layers than just the app servers; it get's even more complex. Add SAN paths, switches, physical network interfaces, data centers, db servers, power

Re: Load Balancers and how?

2010-12-10 Thread Axton
You will want to handle traffic for both rpcbind and arserver, and potentially your plugin servers, DSO, on the LB, depending on your implementation. The easiest check is just a port check. I think most LB devices provide this capability. As you recently saw with your Mid-Tier/Tomcat problems,

Re: Recommendations for Load Balancers and Mid-Tier Servers

2010-12-10 Thread Axton
What is already available in your data center? On Fri, Dec 10, 2010 at 10:25 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: Hello All, We are in the discovery process for setting up some new mid-tier servers. We are looking at standing up some HP

Re: Load Balancers and how?

2010-12-10 Thread Axton
was planning to take this and wrap it in something to make it available over the network, like a cgi, or maybe if there is a good tiny http server, embedding that into the project. On Fri, Dec 10, 2010 at 12:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Axton, We are using Cisco’s CSM as a load

Re: Load Balancers and how?

2010-12-10 Thread Axton
http://www.cisco.com/en/US/products/hw/modules/ps2706/prod_bulletin09186a0080107b2b.html Toolkit Command Language (TCL) scripting—To support more flexible health-probing functionality, this feature gives the administrator the ability to upload and execute TCL scripts on the Cisco CSM. The

Re: Oracle 10g Data Migration

2010-12-09 Thread Axton
It usually takes longer to do it from the US to India than it does in the same data center in the US. It's even faster if you do a BCV split. It only takes minutes in this case. Too many undefined variables... On Thu, Dec 9, 2010 at 3:56 PM, G. Lafontant gelaf...@gmail.com wrote: Does anyone

Re: Oracle 10g Data Migration

2010-12-09 Thread Axton
This is probably your fastest option if you can't do a BCV split: http://download.oracle.com/docs/cd/B19306_01/server.102/b14231/tspaces.htm#i1007197 http://download.oracle.com/docs/cd/B19306_01/server.102/b14231/tspaces.htm#i1007197or you could look to copy the data, control, and redo log files

Re: MidTier and SHA-256

2010-12-08 Thread Axton
Looks like more of a problem with IIS since the certificates should be handled by the front-end that the user hits. This looks like a good compilation of related information: http://blogs.technet.com/b/pki/archive/2010/09/30/sha2-and-windows.aspx On Wed, Dec 8, 2010 at 8:39 AM, Frank Caruso

Re: JSP to monitor functionality

2010-12-08 Thread Axton
Hit the mid-tier configuration page; if it loads, then the container/jvm are working. If you want to go beyond that, create a jsp that performs the desired checks and returns the output in a format that you can parse, like xml. On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing lj.longw...@gmail.com

Re: JSP to monitor functionality

2010-12-08 Thread Axton
discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Wednesday, December 08, 2010 10:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JSP to monitor functionality ** Hit the mid-tier configuration page; if it loads, then the container/jvm are working. If you

Re: JSP to monitor functionality

2010-12-08 Thread Axton
work *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Wednesday, December 08, 2010 11:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JSP to monitor functionality ** Why not have the load balancer load the home page

Re: JSP to monitor functionality

2010-12-08 Thread Axton
Cool beans. Another tool in your tool belt :) On Wed, Dec 8, 2010 at 7:56 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Axton, I took that suggestion and was able to put together a very simple servlet that does a URL check URL url = *new* URL(URLs

Re: GUID FIELD 179

2010-12-06 Thread Axton
The presence of the field does not mean that the value is available before the record is submitted to the db. You need to use the run process command to populate a guid in the field prior to the record being submitted if you need that value before the record is submitted. On Mon, Dec 6, 2010 at

Re: Cursor Sharing

2010-12-03 Thread Axton
.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad

Re: Cursor Sharing

2010-12-03 Thread Axton
the two settings have nearly the same net effect. I say do not think because I don't have any hard numbers to back up the claim. This is just based on my understanding of what that parameter does. On Fri, Dec 3, 2010 at 12:35 PM, Thad Esser thad.es...@gmail.com wrote: ** Axton, When we set up our

Re: Can I use SSO with Tomcat 5.5.28

2010-11-10 Thread Axton
If you have apache in front of tomcat, you can do the same with mod_auth_kerb at the web server layer. On Wed, Nov 10, 2010 at 2:47 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Yes….I believe that your problem will be related to the fact that when you were using IIS, your clients were

Re: Outgoing External Email Not Showing Images

2010-11-09 Thread Axton
Show the contents of the html message. What is the html doing? On Tue, Nov 9, 2010 at 1:55 PM, Sharon Menachem smena...@rollins.comwrote: ** Hi Everyone, I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting images to show up on emails that will be sent by Remedy to

Re: Chrome Browser support

2010-11-05 Thread Axton
http://www.mattcutts.com/blog/google-chrome-communication/ On Fri, Nov 5, 2010 at 9:14 AM, Rick Cook remedyr...@gmail.com wrote: ** I don't know. The comment came from someone else in the room. I have no experience with Chrome. Rick On Nov 5, 2010 9:15 AM, Meyer, Jennifer L

Re: EPOCH Converter

2010-09-23 Thread Axton
I frequent this one as well, with those calls to backchannelservlet or other urls that contain encoded content: http://meyerweb.com/eric/tools/dencoder/ http://meyerweb.com/eric/tools/dencoder/Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: Unix Server Space Problem

2010-09-21 Thread Axton
You are asking a very environment specific question to a bunch of people that know nothing of your environment. Be wary of any answers you receive due to the way this question was asked. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: ARS 7.6 - Solaris LDOMs

2010-09-15 Thread Axton
with a cpu crossbar, but the T5120 does not support this. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: ARS 7.6 - Solaris LDOMs

2010-09-15 Thread Axton
. It makes scaling hard to calculate when considering DR, people sometimes do bad things in non-production environments, that no matter how hard one tries to contain through virtualization, ends up impacting production. Axton Grams The opinions, statements, and/or suggested courses of action expressed

Re: Substitute for RUNPROCESS in mid-tier.

2010-09-11 Thread Axton
a thick client that can call native libs or you wrap it in an activex/applet, you have the same exposure. The only difference is the type of client in use. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software

Re: Substitute for RUNPROCESS in mid-tier.

2010-09-10 Thread Axton
sense that going the applet/activex route. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison

Re: Developer Studio custom plugins

2010-09-09 Thread Axton
Was any documentation provided on the plug-ins that comprise Dev Studio so that those classes could be leveraged or interfaced with through customer plugins? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC

Re: Mid-Tier 7.5 Linux Installation Problems

2010-09-07 Thread Axton
you provide the contents of your config.properties file, particularly those entries dealing with logging? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum

Re: Mid-Tier 7.5 Linux Installation Problems

2010-09-07 Thread Axton
** Do you have the midtier config.properties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: 7.5 Midtier Tomcat Preference

2010-09-02 Thread Axton
We are using Tomcat 6. On Thu, Sep 2, 2010 at 12:06 PM, Robert Halstead badbee...@gmail.comwrote: ** Hello all, We seem to be having some NullPointerExceptions with our 5.5.28 tomcat installation that was installed with the AR System 7.5 Patch 004 Installer. We are currently working with

Re: Malloc Failed on server: GetMultipleReferenceListFromDB()

2010-08-24 Thread Axton
else? If on the mid-tier, I would watch the memory usage of your java processes. If on the Remedy server, I would watch the memory usage of the Remedy related processes. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect

Re: segfaults and crashing ARS 7.5 patch 003 on Linux :o(

2010-08-23 Thread Axton
. For a core dump to be more useful, you need a build of arserverd that is not stripped of symbols (debug build). Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation

Re: SSO Mid-Tier with AREA_SSO_ALL_v206MT_v209AREA.zip Issue

2010-08-19 Thread Axton
server (if any) do you intend to run this behind? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson

Re: Nice job EPD

2010-08-15 Thread Axton
Thanks Patrick. I had little to do with the EPD changes, but I'll make sure this information gets forwarded to the right folks. Glad to hear that for the most part the changes are making life easier. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E

Re: Java 7.1 API with ARS 7.0.01

2010-08-13 Thread Axton
with the remedy api in the system32 directory. You can do this differently as well by placing the native libs somewhere and updating the PATH env var on windows to include that path. You can also set the java.library.path parameter for your jvm. Axton On Fri, Aug 13, 2010 at 6:39 AM, Ravi-RG srgr

Re: Can AR System 7.1 connect to Oracle 11G logical standby

2010-08-13 Thread Axton
.102/b14239/data_support.htm#i637080 Nothing impossible to work around, just needs some research and planning. Axton On Fri, Aug 13, 2010 at 1:36 PM, Geoffrey Endresen geoffer...@gmail.comwrote: ** We are thinking that it would be great if our Remedy Server could read a Logical Standby of our

Re: Slow Upgrades in Solaris Zones

2010-08-12 Thread Axton
What type of resource constraints do you have on the zone? How many zones are on the global host and what are the other zones doing? http://docs.sun.com/app/docs/doc/817-1592 http://docs.sun.com/app/docs/doc/817-1592Axton Grams On Thu, Aug 12, 2010 at 2:58 AM, Peter Romain

Re: Instance ID (179) duplicated

2010-08-12 Thread Axton
If a user does a copy to new, it will copy the instanceid from one entry to another. On Thu, Aug 12, 2010 at 6:30 AM, Rogerio Aguiar rbaguia...@terra.com.brwrote: ** Hi everyone, I'm facing an issue here with Instance ID values being duplicated. We have a Customer Support app running in

Re: Slow Upgrades in Solaris Zones

2010-08-12 Thread Axton
, Aug 12, 2010 at 12:08 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** Hi Axton, The problem I have is that I’m no Solaris expert. The Solaris admin tells me that everything is normal with the zones. I have halted all other zones so that the server zone is alone. I

Re: Java 7.1 API with ARS 7.0.01

2010-08-12 Thread Axton
java.lang.UnsatisfiedLinkError means that the native libraries are not being found. You need to set up your environment properly: - LD_LIBRARY_PATH - java.library.path Axton Grams On Thu, Aug 12, 2010 at 11:02 AM, Ravi-RG srgr...@gmail.com wrote: Hi John/LJ, Thanks for sharing

Re: Instance ID (179) duplicated

2010-08-12 Thread Axton
Fixed, in this case, is a subjective term. On Thu, Aug 12, 2010 at 2:46 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I thought they had fixed the Copy To New bug on field 179.. They haven't? Joe -- *From:* Axton axton.gr...@gmail.com *To:* arslist

Re: Sun Server T5120

2010-08-11 Thread Axton
Interesting. Your development ui will definitely move much faster. I would like to hear how things go when in production if you can share that information later on. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect

Re: Mid-Tier 7.5 Problems

2010-08-11 Thread Axton
=AJP/1.3 redirectPort=8443 packetSize=65536/ Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson

Re: Mid-Tier 7.5 Problems

2010-08-11 Thread Axton
Mod_jk varsions 1.2.28. And 1.2.30. On 8/11/10, Axton axton.gr...@gmail.com wrote: As a follow up to this thread, we believe we have found the culprits (2). 1. mod_jk has a defect where it mixes the request/response pairs and sends a response that does not correspond to the request

Re: Run Process PSEXEC

2010-08-10 Thread Axton
to first outline what you are trying to do, then figure out how to best do it. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey

Re: Sun Server T5120

2010-08-09 Thread Axton
of the virtualization because they allow the zones access to the kernel memory for every other zone and the global host. This makes troubleshooting in zones impossible or hap-hazard, at best. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: Mid-Tier 7.5 Problems

2010-07-29 Thread Axton
kinds of issues with the midtier session tracking and other things. On Tue, Jul 27, 2010 at 3:16 AM, John Baker jba...@javasystemsolutions.comwrote: Axton, This exception: RuntimeExceptionjava.lang.IllegalStateException at org.apache.catalina.connector.ResponseFacade.sendRedirect

Re: Mid-Tier 7.5 Problems

2010-07-29 Thread Axton
To add to this, we tried mod_proxy with it's default parameters (aside from the obvious) and ran into the same issues along the line of the same volume. On Thu, Jul 29, 2010 at 9:26 AM, Axton axton.gr...@gmail.com wrote: We are using the defaults for both the Tomcat AJP listener and mod_jk

Re: Mid-Tier 7.5 Problems

2010-07-28 Thread Axton
Nope. Not an option. On Tue, Jul 27, 2010 at 3:50 PM, John Baker jba...@javasystemsolutions.comwrote: Tried disabling the home brew SSO modules? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: Session Invalid Error

2010-07-28 Thread Axton
We are facing the same issue with mid-tier 7.5 patch 4 on Tomcat 6.0.20. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey

Re: Mid-Tier 7.5 Problems

2010-07-28 Thread Axton
Care to share the details of any SSO issues you know of with mid-tier 7.5? Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role

Re: Session Invalid Error

2010-07-28 Thread Axton
that something is causing the F5 to switch from one server to the other, despite the sticky bit setting. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Wednesday, July 28, 2010 8:10 AM *To:* arslist@ARSLIST.ORG

Re: Mid-Tier 7.5 Problems

2010-07-28 Thread Axton
Axton axton.gr...@gmail.com: ** Wanted to see if anyone out there is having these types of issues with Mid-Tier 7.5 patch 4 or higher: - blank page when accessing a form - page stops loading at the animated gif (loading) - Javascript 'Caught Exception' errors - Unable to reach Mid-Tier

Re: Session Invalid Error

2010-07-28 Thread Axton
upgrading. We’re currently on MT 7.5 p3, and I was considering changing to p6. Have you done any testing with p5 or p6 yet to see if that makes a difference? Thanks, Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent

Re: Mid-Tier 7.5 Problems

2010-07-27 Thread Axton
Unfortunately, bypassing Apache altogether is not an option as our SSO authentication is handled through an Apache plug-in. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary

Mid-Tier 7.5 Problems

2010-07-26 Thread Axton
(ChannelSocket.java:891) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690) at java.lang.Thread.run(Thread.java:619) Thanks, Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect

Re: Mid-Tier 7.5 Problems

2010-07-26 Thread Axton
to WebLogic. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative

Re: ARS 7.5 patch 5 Upgrade

2010-07-06 Thread Axton
LANG and NLS_LANG should definitely be set. NLS_LANG tells the Oracle client how to encode/decode the data sent to and from the db. The product documentation covers the proper settings. On Tue, Jul 6, 2010 at 7:28 PM, Fatima fsha...@gmail.com wrote: ** Hi everyone, We are upgrading from ARS

Re: ARS 7.5 patch 5 Upgrade

2010-07-06 Thread Axton
, 2010 at 8:05 PM, Axton axton.gr...@gmail.com wrote: LANG and NLS_LANG should definitely be set. NLS_LANG tells the Oracle client how to encode/decode the data sent to and from the db. The product documentation covers the proper settings. On Tue, Jul 6, 2010 at 7:28 PM, Fatima fsha...@gmail.com

Re: DB Links vs Webservices

2010-07-06 Thread Axton
There are many ways to integrate things. All have their price. With web services, the data structures you can send in a single transaction are very limited; you have several layers of infrastructure that must be available; failed transactions are lost; etc. With db link there are potential

Re: ARS 7.5 patch 5 Upgrade

2010-07-06 Thread Axton
As for the environment variables on the remedy server, the following should be set: LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8 NLS_LANG=AMERICAN_AMERICA.AL32UTF8 These need to be set for the armonitor process. On Tue, Jul 6, 2010 at 8:09 PM, Axton axton.gr...@gmail.com wrote: The thing

Re: ARS 7.1.0 from NON unicode to unicode - oracle from 9.x to 10.x on new machines

2010-07-01 Thread Axton
are working with. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations

Re: AR User Tool Deprecated?

2010-06-25 Thread Axton
I can't wait to be rid of Windows as my workstation OS. Remedy is the only tool in my stack that has a hard requirement for Windows as the OS. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc

Re: 7.5 Mid Tier Object List Question

2010-06-23 Thread Axton
This is a means of obscuring something and DOES NOT protect anything. Axton Grams On Wed, Jun 23, 2010 at 12:21 AM, Chuck cpg...@gmail.com wrote: Yup, that's where if you don't want web access you have an active link that fires on Open to prevent access to the form using Client type

Re: Plugin server keeps dying with signal 8

2010-06-17 Thread Axton
Signal 8 is Floating point exception. Try commenting out all the plugins in ar.conf and see if the plugin server can be started by armonitor. The link resolution you have when trying to start outside armonitor is because the LD_LIBRARY_PATH does not contain the location of the libs. Axton

Re: Analytics and Midtier issue

2010-06-16 Thread Axton
Are you running midtier or some other java application that uses the remedy api on the same machine? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum

Re: ARS 7.5 and MidTier sharing the same hardware?

2010-06-09 Thread Axton
The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage. Depending on the hardware you have and the current and projected utilization, you may not have any issues. Axton Grams These statements represent my opinion and nothing more. On Tue, Jun 8, 2010

Re: Saving indexes on different tablespace

2010-06-09 Thread Axton
that is used; if your entry is not shown, then it is probably a syntax issue where arserverd can not identify the appropriate entry to append to the create index statement. Seeing as the index was created, I would say this is the case. Axton Grams These statements represent my opinions and nothing

Re: BMC's Sample SSO White Paper/Code

2010-05-21 Thread Axton
Usually an ARERR 623 means that the password given in the ARServer configuration in the Mid-Tier configuration does not match the password configured for the Mid-Tier User password on the ARServer. Axton Grams The statements above are just my opinion. On Fri, May 21, 2010 at 1:34 PM, Rodriguez

Re: Getting IP

2010-05-19 Thread Axton
. http://java.sun.com/j2ee/1.4/docs/api/javax/servlet/ServletRequest.html#getRemoteAddr() This is why the mid-tier floating license allocations are not based on the user's ip address. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: Remedy libumem on Solaris

2010-05-18 Thread Axton
with memory exhaustion, in which case I would suggest setting up a farm/server group or upgrading to 7.5. If you develop custom C plugins, libumem stops you from doing dumb things, which is nice. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: DSO

2010-05-18 Thread Axton
of separate purposes to share share data, setting up geographically disparate active/active system. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum

Re: Start AR Server With Error Messages

2010-05-11 Thread Axton
Your arserver binaries do not match the version that the db was created using. You probably need to run the upgrade installer to upgrade the db. 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) Axton Grams The opinions, statements, and/or suggested

Re: Load Balancer Recommendations 7.5 AR Server Environment

2010-05-10 Thread Axton
No issues I know of with using the F5's with virutalized environments. I've seen the F5's work with Solaris Zones, Sun LDOM's, VMWare Linux and Windows hosts. As long as the network stack remain in-tact (L2, L3 capable) I don't see why you couldn't use a device behind an F5. Axton Grams

Re: IP Name Configuration in AR.CFG

2010-05-07 Thread Axton
I use it on every server I configure. It stops hard coded server names from appearing in workflow definitions when developers log in using a name other than the one designated in Server-Name. Axton Grams These statements represent my opinion only. On Fri, May 7, 2010 at 8:10 AM, Bruce Sisk

Re: Load Balancer Recommendations 7.5 AR Server Environment

2010-05-05 Thread Axton
With the F5 LTM's you can host hundreds of farms using a single device. Axton These statements represent my opinions and nothing more. On Wed, May 5, 2010 at 7:07 AM, David Abry davidla...@gmail.com wrote: ** So one hardware load balancer can be used for both the ARServer and Mid-Tiers

Re: Remedy login, port number issue/question

2010-05-05 Thread Axton
You need to configure the load balancer to handle rpcbind traffic. This can be done by redirecting udp and tcp ports 111 to the Remedy servers in addition to the port Remedy listens on. This assumes you have the portmapper enabled for Remedy on each of the virtual machines. Axton Grams

Re: Windows UserID

2010-05-05 Thread Axton
. The exact implementation of the last piece can vary as there are several options of equal functionality. Axton Grams These represent my opinions and nothing more. On Wed, May 5, 2010 at 7:37 AM, Veeral Oza veer...@gmail.com wrote: ** Forgot to mention environment: ARS 7.0 ITSM 7.0.3 Midtier: 7

Re: Windows UserID

2010-05-05 Thread Axton
Of course, the best way to approach this is by using some type of transparent authentication to access the mid-tier server, then rely on that to provide the information. Axton Grams These represent my opinions and nothing more. On Wed, May 5, 2010 at 8:22 AM, Axton axton.gr...@gmail.com wrote

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