Re: How to customize the CSAT survey url with the custom one including the Request ID?

e CSAT survey url with the custom one including the Request ID? ** Yes but still if you can suggest on it. On 22 Jun 2016 8:40 p.m., "David Charters" <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** Right, so change the url in the notificat

Re: Experience with Smart Reporting?

Yes smart reporting will work for most reports. You can also implement BMC Analytics for complex reporting using cursors and other advanced functions, which if done right blows regular Crystal reports out of the water. Sent from my Verizon, Samsung Galaxy smartphone Original

Re: How to customize the CSAT survey url with the custom one including the Request ID?

l.com>> wrote: ** The requirement is to replace the CSAT survey url with the custom one which user should receive when incident resolved On 22 Jun 2016 10:28 a.m., "David Charters" <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** If I

Re: How to customize the CSAT survey url with the custom one including the Request ID?

If I understand you correctly you can just change the response text in the notification form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Tuesday, June 21, 2016 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: How to customize the

Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

Are you asking if you can do that? The answer is yes you can. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Marshalonis Sent: Tuesday, June 14, 2016 12:25 PM To: arslist@ARSLIST.ORG Subject: Running ARSystem (9.1) on Windows 2012 R2 without a

Re: ARSlist Future

My primary issue with moving it to communities is we will be surrendering control to BMC. The arslist has always been a private autonomous group and that's what makes it special. What's your direct email Dan? Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original

Need for 7.6.4 to 9.1 tool

et to help with going from 7.6.4 (or earlier) to 9.1. Customers at large seem to be on a movement now going to 9.1, were many had been on 7.6.4 until recently. I have started looking at some java based tools, but I really don't want to duplicate effort if someone has already done it. Thank Y

Re: Documentation tools

In 9.1 it’s faster, but you also have to make sure that your Admin server has enough RAM. It works great, however arinside still works better as a drill down tool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, May 02,

Re: BMC ARS on Remedy 8.1.2 and 9.1

I have not looked, but does the compatibly matrix have that configuration? I think the Solaris OS is possibly going to be the bigger issue long term. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 27,

Re: Issues with country specific characters on User tool 7.1 in Remedy upgrade from 7.1 to 9

You have to use the Middle tier, the user tool is a no longer supported Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: VIVEK GARG Date: 4/25/2016 12:48 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Issues with

No Premier support model

. Several of these folks are close friends of mine and I know they are working 12 hour days trying to catch up, but during the transition please be patience with these guys. I know they are doing everything they can. Thank You, David Charters Charters Technologies 317-331-8985

Re: Old API header files anyone?

You realize those versions go back around 20+ years ago right ha ha? I have never even seen a 1.x server but it might be fun to find it somewhere. I will ping my personal resources and let you know what I can get. -Original Message- From: Action Request System discussion list(ARSList)

Re: What happened to Demo?

I thought BMC got rid of Demo with a version 8.x actually, but ya it is gone in 9.x, there were several security issues that were left open because of Demo. I've had issues with Pharmaceuticals I have worked at as well as banks. The security issues were never made public knowledge but if you

8.1 User form still driving licensing?

in mind that none of the other license related fields have been populated (Floating, Fixed etc...), would this not cause weird licensing issues for users and server time outs? Thank You, David Charters Charters Technologies 317-331-8985

Use form linked to licensing?

been populated (Floating, Fixed etc...), would this not cause weird licensing issues for users and server time outs? Thank You, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist

Re: Mystery People record (Resolved)

Hey Terri did your user records get created by an external system like AD (Active Directory) or Sailpoint? So I’m asking if the People/User records were created by an outside system? I hope that question makes sense. I’ve seen some similar things as what you saw but the People/User records had

Re: BMC Remedy Skype Intergration

Did you guys cover versions of Lync? There are some bugs depending on the version of Lync you are using. Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: "Grooms, Frederick W" Date: 3/17/2016 12:46 PM

Re: ITSM 8.1.2 - DataWizard - changing forms to be updated

You just have to add the changes to the back end of the data wizard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Monday, February 29, 2016 4:13 AM To: arslist@ARSLIST.ORG Subject: ITSM 8.1.2 -

Less expensive replacement for AR Utilities with more functions coming soon.

Like I said, I will be releasing mine soon. I created all of these tools way before arutilities. I also created the only full end to end load tester for ITSM and custom code. I never fully released them because I didn’t have time to support them, but I think it’s time to package it up and put

Re: AR Utilities Saga continues

NOPE. Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: Support Date: 2/27/2016 4:32 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** Hello List, Maybe an opportunity to look into

Re: AR Utilities Saga continues

Im working on my bigger badder product to replace all of the extra stuff. Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: Support Date: 2/27/2016 4:32 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: AR

Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

Good question, I'd be interested in that as well. Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: Joe D'Souza Date: 2/24/2016 12:19 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: AR System Development Tools (RDS) and

Re: Why are so many on 7.6.4?

w some of the times I held back due to resource requirements of the new version. I'm currently on 8.1 and waiting on approval for new servers before I move on upgrading as it seems that version 9 will require additional servers to properly support it (for Smart It if nothing else). From: David Ch

Re: need input about OOTB Chargeback report

What are you using for your reporting? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Monday, February 22, 2016 2:50 AM To: arslist@ARSLIST.ORG Subject: need input about OOTB Chargeback report ** Hello All, I would like to

Re: Why are so many on 7.6.4?

that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters <

Why are so many on 7.6.4?

think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives

Re: Data Wizard Tool / Sites - AD

Or upgrade to 9.1 where the bugs in it are fix ha ha. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, February 19, 2016 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Tool / Sites - AD ** Hi Lars, With a single

Re: Splunk

@ARSLIST.ORG Subject: Re: Splunk ** Curious, what do you have in mind for a much smaller system? On Mon, Feb 15, 2016 at 9:27 AM David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** Just my opinion, but that’s a really big system that a much sm

Re: Splunk

Just my opinion, but that's a really big system that a much smaller system can do. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, February 15, 2016 9:20 AM To: arslist@ARSLIST.ORG Subject: Splunk ** HI All My

Re: Remedy 9 mid tier URL

What is your mid-tier server OS? What web server are you running? (Apache, IIS etc...) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Tuesday, February 09, 2016 2:37 PM To: arslist@ARSLIST.ORG Subject:

Re: Looking for a Position

ary 28, 2016, David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** Listers, Sorry if this is redundant, but I like to keep things fresh when I can. I am still open and looking for a Contract or FTE position. I am highly proficient

Re: Help with AIE

ee the documents . Incorrect, all legacy documentation is still available on the docs site: https://docs.bmc.com/docs/display/public/ac7604/PDFs Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] O

Re: Help with AIE

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide contains information about AIE. If you want me to send it to you off List just let me know, but you probably already have it I am guessing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: Remedy 9.x and Amazon Web Services

That is why I asked earlier in the thread if the custom app was really necessary? ITSM 9.1 has many configurable properties that make it adaptable to many different situations and requirements, thus removing the need for customization and instead it’s all configuration. From: Action Request

Looking for a Position

for the right contract, I am also open to relocation for the right opportunity. I work very well in both Windows and Unix environments and in both Oracle and MSSQL. Please contact me off list if you think I might of service to you, and I will gladly send you my resume. Thank You, David

Re: Remedy 9.x and Amazon Web Services

Joe, The On Demand system can absolutely be cheaper than maintaining all the servers, licenses, software etc… yourself. If I followed the thread correctly you have an all custom built system. Is this because OOB ITSM isn’t what you need (for example maybe you wrote a CRM system from scratch).

Re: Remedy 9 installation issues :: Failed to run DB upgrade utility

Vivek, Did you run the pre-upgrade check program on your target system before you did the upgrade? That might give you more details. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vivek garg Sent: Sunday, January 24,

Re: Atrium CMDB Recon job configuration

Pandi, If I understand you question correctly, you simply need to go to the reconciliation console and the jobs you want and the others off. I’m guessing you might need to make some adjustments to some of the OOTB Recon jobs since you are not using the sandbox (which I think could be a mistake

Re: Help with AIE

It's in the 7.6.4 admin doc. It might be grouped with CMDB stuff, I have not looked it in a while. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, January 22, 2016 12:18 PM To: arslist@ARSLIST.ORG Subject: Help with AIE

Code for pushing People changes to existing tickets etc... Is this needed?

yone, lord knows I had never ran into it before and it was not a simple thing to fix. I feel like this should have been out of the box functionality for ITSM,SLM, etc but I couldn't find it and I am happy to save anyone else the work if it's needed. Thank You, David Charters Charters Technologi

Re: Code for pushing People changes to existing tickets etc... Is this needed?

... Is this needed? ** Hi Have you looked into the Data Wizard Console? You can change a persons name using this application. Regards, Jarl 2016-01-21 9:46 GMT+01:00 David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>>: ** All, So in the last six months I ran i

Re: Email Service is non functioning after upgrade to 9.0.01

Warren, I am curious, how customized was this system when you started the upgrade? Being that ITSM, CORE, SRM, and SLM are structurally so different in 9.x from 7.6.4 (things are in very different places and some process workflow is completely different) I would think you would have found it

Re: Engage 2016 Topic Submission and Vote

I’m getting an error when I try to submit a topic. Is this because topics are closed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Wednesday, January 20, 2016 10:09 AM To: arslist@ARSLIST.ORG Subject: Engage 2016 Topic

Re: Email Service is non functioning after upgrade to 9.0.01

Thanks Warren, I sometimes lack the patience to spell out those details. You hit the nail on the head with all of that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 20, 2016 3:53 PM To:

Charters is looking for a contract or FTE

to 9.1. I am also proficient with ADDM and Analytics (SAP and Analytics bolt on.) I've just been off the list for a while, but I've been doing this close to 20 years now. Please contact me offline if you can use my consulting services or know of anyone who might. Thank You, David Charters

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

My recommendation having done this would be to bring up a 9.x server fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The ITSM and Remedy database models are too different. -Original Message- From: Action Request System discussion list(ARSList)

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

concern would be those overlays and custom objects. Would there be any major issues causing the obj import to fail, so we will have to recreate those objects? Also when you say "copy data", what did you mean by that? Is it export to arx then import? On Tuesday, January 19, 2016, Davi

Re: Engage 2015 Call for Papers

I think  making it configurable to fit the clients module  is best. I just might have my team code this and release a beta on it. Would you guys be interested in testing it? Sent from Samsung tablet. Original message From: Grassi, Christopher cgra...@columnit.com Date:

Re: Opportunity at Quantico.

they won't sponsor for secret? Sent from Samsung tablet. Original message From: Stanley Feinstein st...@projectremedies.com Date: 12/22/2014 10:31 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Opportunity at Quantico. ** Good morning, I’m trying to fill an open

Re: Licensing Question.

We don't need a support contract to develop. What is your budget? What paperwork do we need to get started?  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Scott Hallenger vadr...@yahoo.com /divdivDate:12/17/2014 09:35 (GMT-05:00)

Error installing 7.6.04 with MSSQL 2005

port number 1433 failed. I did review the docs, but what am I missing? Thank You, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where

Re: Error installing 7.6.04 with MSSQL 2005

be good test to start with. Also is it 7.6.04 base version or you are trying any patch? Regards, Mayuresh On Fri, Dec 5, 2014 at 4:54 AM, David Charters da...@charterstechnologies.com wrote: ** It has been a while since I did a 7.6.04 install with MSSQL 2005. My install keeps failing

Re: Error installing 7.6.04 with MSSQL 2005

/divdiv /div** it could be. I think you can directly install latest patch by running the installer. Have you try that yet? On Fri, Dec 5, 2014 at 8:40 AM, David Charters da...@charterstechnologies.com wrote: ** DB and App are on the same server. I can connect fine with SQL Manager on the server. From

Re: Mobile solutions for Remedy ARS/ITSM

Well, Remedy can be designed to have a specific Web view for mobile devices. I would create a custom, simplified view for the Web in mobile devices.  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Terri Lockwood teresa.lockw...@sungard.com

Re: Remedy consultants with a DHS EOD certification.

I'm available.  David Charters Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Stanley Feinstein st...@projectremedies.com /divdivDate:09/17/2014 14:08 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Remedy consultants

Re: Job: Seeking Remedy Developer

What kind of bill rate is it? I have 16 years in Remedy. Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Tom Hamill tompham...@gmail.com /divdivDate:09/17/2014 15:27 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Job: Seeking

Re: Seeking Remedy Developer

** Audrey,My name is David Charters. I have 16 years experience in BMW Remedy, with special focus on CMDB, AIE, and ADDM. What's the bill rate on this?Sent from my Verizon Wireless 4G LTE smartphone Original message From: "Dally, Audrey" <ada...@teksystems.com> Dat

Re: Seeking Remedy Developer

erious they are JCheers DanFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David ChartersSent: September 17, 2014 4:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Seeking Remedy Developer** Audrey,My name is David Charters. I have 16 years experience in BMW

Re: Percentage of on site tickets?

I was wondering if any of you can give me an idea of what percentage of help desk work is still performed at the user location and what percentage is done through remote desktop or via the phone? Thank You, David Charters ChartersTek 317-331-8985 “Out of the ashes the Phoenix rises

Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)

You are correct sir:) There seems to be alot of narcissistic people on the list these days. Either that or just plain old stupid lol Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Brian Goralczyk bgoralczyk.w...@gmail.com

Re: Tomcat with IIS

Are your heap. Parameters set correctly?  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: William Rentfrow wrentf...@stratacominc.com /divdivDate:08/07/2014 17:54 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: Tomcat with IIS

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

I would love to attend.  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Grassi, Christopher cgra...@columnit.com /divdivDate:08/05/2014 17:00 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: BMC Remedyforce and MyIT 2.0 Webinar -

Re: ENGAGE

What is SNOW sales?  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Zandi remedy...@gmail.com /divdivDate:07/29/2014 19:48 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: ENGAGE /divdiv /div** They are sending them into SNOW

Re: custom notification to grp

Sorry, I am a little confused about what you are asking?  Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: S Test lak...@gmail.com /divdivDate:07/07/2014 6:29 PM (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: custom notification

Re: ITSM 8.1 SP1 - Content missing ?

I am pretty sure if a different ITSM of any kind was built and published, but would sue of alter arsystem so it wouldn't work. That is why is almost 30 years no one outside of bmc has ever built one and published it. Sent from my Verizon Wireless 4G LTE smartphone div Original message

Re: ITSM 8.1 SP1 - Content missing ?

: Re: ITSM 8.1 SP1 - Content missing ? /divdiv /div** Bouyant solutions gidd created one. That people bought in the state of California Sent from my iPhone On May 22, 2014, at 8:09 PM, David Charters da...@charterstechnologies.com wrote: ** I am pretty sure if a different ITSM of any kind

Re: Weird behavior of Mid Tiers

AIE has issues in 7.6x Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: William Rentfrow wrentf...@stratacominc.com Date:03/21/2014 5:05 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Weird behavior of Mid Tiers Not sure what web

Re: Remote Contracting Opportunity Available!

** Where is the customer located?Sincerly,David ChartersCharters Technologies317-331-8985 Original message From: "Werner, Chris" Date:03/05/2014 11:01 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Remote Contracting Opportunity Available! ** Hello

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

A large variable in your question is the size and shape of the CMDB. There are many other variables as well. You probably never received an answer because no one can really answer your question without much more information. There isn't a linear formula for scalability.  Sincerly, David

Re: licenses question (minimum install) ITSM

But can you still use the 3 for basic development and basic proof of concept?  Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Brock, Anne anne_br...@bmc.com Date:02/18/2014 10:45 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re

Re: Asset Management and CMDB

I know many customers that could use that! Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Janie Sprenger jrsrem...@gmail.com Date:02/13/2014 8:39 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Asset Management and CMDB ** I

Re: Asset Management and CMDB

Asset is financial related and cm db relates to the relationships between objects as well as their setup or configuration. See the IT I glossary for exact definitions. Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Sweety sweetykhann

Re: Target Attack and BMC Software ITSM?

That bs. I know every inch of itsm and no back door exists. Even if some knuckle head left demo open you couldn't use it to do this type of attack.   It's just political finger pointing! Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Nathan

Re: AIE Flat File to CMDB question

Hey Roger, a flat file makes it impossible to have relationships Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Roger Justice rjust2...@aol.com Date:01/02/2014 7:07 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: AIE Flat File

Re: OT: ServiceNow

Why y'all gotta pick on Stephen?  Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: stephen leith steve.le...@live.co.uk Date:11/22/2013 10:47 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** Lol :) Thanks

Re: This should start a discussion, BMC eliminates multiple positions

” the percentage a vendor makes. I was with one vendor on a contract that was supposed to be 6 months and my talent made it 2 years. The entire time the vendor was making $75.00/hr for every hour I worked. I just don’t think that is right. Sincerely, David Charters Charters Technologies 317

Re: This should start a discussion, BMC eliminates multiple positions

multiple postions Maybe it all ties into BMC telling folks NOT to customize. Thus they need fewer folks and lower wages. - Original Message - From: David Charters da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, October 22, 2013 3:18:17 PM Subject: Re: This should

Re: This should start a discussion, BMC eliminates multiple positions

For upgrades I am referring to companies on a version less than 7.6.4 Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Pierson, Shawn shawn.pier...@energytransfer.com Date: 10/23/2013 8:10 AM (GMT-05:00) To: arslist@ARSLIST.ORG Subject

Re: This should start a discussion, BMC eliminates multiple postions

of the sudden nobody wants consultants anymore, and if they do they want you to travel for $65.00 all inclusive which is not very realistic. I would be VERY interested if anyone has any ideas as to what is going on and what I might be missing to adapt to a new environment. Sincerely, David

Re: Customization

I agree, in my experience with Doug, he is more like most of us. He is a techy. Account Execs need to handle management not techy people. Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Can a CTM:People record be added to an existing User record?

Is this 7.6.4? Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, October 21, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Can a CTM:People record

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

is but if you have this kind of back ground and you are working for less, then you are getting ripped off. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa

Re: Server = crushed, not sure why

. Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, September 20, 2013 9:42 AM To: arslist@ARSLIST.ORG Subject: Server = crushed, not sure why ** Hi all

Re: Remedy Developer Needed - Falls Church, VA

hey jewel my name is David charters and I would be interested in the position you are offering Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Jewel Turner jtur...@infopro.net Date: 09/19/2013 2:16 PM (GMT-05:00) To: arslist@ARSLIST.ORG

Re: OT: To David Charter..

Yes Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Joe D'Souza jdso...@shyle.net Date: 09/16/2013 11:54 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: OT: To David Charter.. ** I tried emailing you offline and it bounced back twice

Re: Load and Performance testing tools..

I I got you covered buddy email me offline Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Joe D'Souza jdso...@shyle.net Date: 09/16/2013 7:18 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Load and Performance testing tools

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

to Remedy. I have never seen a Remedy class at UofM, IU, or Purde. I too am looking for a contract as most of you know. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

maybe they're just looking for newbies that just know how to do real basic stuff Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Carl Wilson carlbwil...@gmail.com Date: 09/11/2013 8:32 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re

What is Remedy Care?

I was just asked about Remedy Care by a recruiter. Can anyone tell me what this is? Sincerely, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

$48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent

Re: LoadTesting ITSM 764

Sending just the API's may not always work. I am working on new code for regression testing and load testing that uses the web as well as the API's. Considering I wrote the beta that Scapa uses I think I know a thing or 2 about this. Regards, David Charters Charters Technologies 317-331-8985

Re: OT:RemedyDeveloper Available

Listers, I am currently available for consulting or FTE work. Main Background is in ITSM, ITIL v3, SRM, and CRM processes. Please contact me offline if I may be service to you. Regards, David Charters 317-331-8985

Looking for my next Contract! Available immediately.

Listers, I am currently looking for a contract. I have 15 years experience, including cutting edge experience in ADDM, CMDB and ITSM. Please contact me off-line if you are interested in seeing my resume. Regards, David Charters Charters Technologies 317-331-8985 4370 W 126th

Re: Remedy Features

I don’t know if this helps but from my point of view Overlays are cool dangerous. If you don’t know what you are doing and by pass the “Overlay Functionality” you can really screw up a form. Regards, David Charters Charters Technologies 317-331-8985 4370 W 126th Zionsville, In 46077

Re: Linux Upgrade from 7.6.3 to 7.6.4

Listers, Has anyone done a full ARS, Atrium, and ITSM Upgrade on SUSE LINUX or LINUX? If so, I was wondering if you cold share some of the issues you might have encountered? Regards, David Charters CEO Charters Technologies 317-331-8985 4370 W 126th Zionsville, In 46077 _attend

Re: Senior ITSM Consultant - TX (URGENT NEED)

requirements, and date of availability. Thanks, Jamie Robben SigmaTek Consulting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Regards, David Charters 317

Re: CMDB Atrium 7.6 patch 4

I am not sure how you couldn't but did you successfully load Atrium CMDB7.6.4? Did you look at the log files after the installation? Did you run the verification check it offers to run? Simply loading the form will not necessarily fix this issue. During the install records are created with the

How to classify software as a service in Asset

Listers, I was wondering if anyone had ran across this. I have a customer who uses software as a service for several products. The question is from an Asset/CMDB perspective how do you classify it, is it an Asset or is it a Service? Regards, David Charters 317-331-8985

Re: How to classify software as a service in Asset

perspective how do you classify it, is it an Asset or is it a Service? Regards, David Charters 317-331-8985 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed

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