Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313) - RESOLVED

2010-09-23 Thread pascale . boyer
to cover. Again thank you very much... Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com jarl.gron...@gmail.com Sent

Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)

2010-09-22 Thread pascale . boyer
out of ideas. Anyone? Really need suggestions, ideas, help. both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead

Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)

2010-09-22 Thread pascale . boyer
There was a few filters that were firing. We verified all of them, couldn't find anything wrong with them, so we did a backup and deleted them. Still have the error showing up at startup. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park

UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)

2010-09-21 Thread pascale . boyer
, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pascale . boyer
True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale

unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
. Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead Developer Daimler

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
Hi Fred, The Plugin logs aren't even being created. They are set to All level but absolutely nothing gets written, not even an empty logs. We do see the error in the filter logs but only of course the failure to execute. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
ar.conf. Never saw that one before. Is that required for 7.0.01? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
it is set to 100 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
System(R) Plug-In Server Version 7.0.01 Patch 008 200805271830 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly So I am now guessing I need to add this to my system PATH... just don't remember how... Anyone? Thank you, Pascale Boyer Remedy

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
Found it .. and rebooting the server now... Hope this fix it Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.

2010-09-07 Thread pascale . boyer
We are not on 7.5 yet. This is still on 7.0.01 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com

Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. - Partially resolved

2010-09-07 Thread pascale . boyer
from 2 different servers. So back to the MSE guys here Thanks all for your help!!! Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http

strange midtier behavior - any ideas?

2010-06-02 Thread pascale . boyer
. No clue. Any ideas or suggestion are welcome. ARS 7.01 patch 008 OS:Win2003 MIDTIER: ARS 7.01 patch 008 (Unix box using websphere) DB: MSSQL 2005 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A

Re: strange midtier behavior - any ideas?

2010-06-02 Thread pascale . boyer
Hi Joe, Yes this is 100% custom. And we have no workflow on Submitter at all. Only thing we do have is the default value on the field being $USER$ Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A

Re: strange midtier behavior - any ideas?

2010-06-02 Thread pascale . boyer
That sounds like the behavior we are seeing. I will have the web team investigate on their side too. Any clue on how you resolved it? Thanks Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503

Re: strange midtier behavior - any ideas?

2010-06-02 Thread pascale . boyer
The only thing is that those customer aren't using the same computer. They aren't even in the same city. But I still think we are having a problem with the session being mix-up Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor

3rd party license manager

2010-03-10 Thread pascale . boyer
. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform

Re: 3rd party license manager

2010-03-10 Thread pascale . boyer
Yes I am Thank you, Pascale Boyer b...@itm3.com Sent by: arslist@ARSLIST.ORG 03/10/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 3rd party license manager ** Are you referring to the Flexera product? (Now called FlexNet?) -- Bing

Re: 3rd party license manager

2010-03-10 Thread pascale . boyer
a similar 3rd party license manager Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com b...@itm3.com Sent

Re: Delete entry

2010-01-21 Thread pascale . boyer
Paging Mr Mueller Paging Mr. Doug Mueller... Please come to the ARS List rescue once again Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com

Anyone had issues after patching 7.0.1 to patch 008?

2009-10-06 Thread pascale . boyer
. ARS 7.01 now unfortunalty on patch 008 MSSQL 2005 OS:Win 2003 100% home grown apps Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error

Re: Anyone had issues after patching 7.0.1 to patch 008?

2009-10-06 Thread pascale . boyer
The forms do not have row level access. C1 (request ID) is set to Public on both side. The one initializing the search and the one being searched on. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist

Resolved: Anyone had issues after patching 7.0.1 to patch 008?

2009-10-06 Thread pascale . boyer
You are a genius I did not checked the other fields, it was on the status field, one of the searched on field. Thank you so very much, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/06

Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

2009-10-06 Thread pascale . boyer
no kidding! Have to look into all 3 production servers and the QAs and Devs! Now I know what I will be doing for the next few days :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10

Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError

2009-10-05 Thread pascale . boyer
. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid

Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError

2009-10-05 Thread pascale . boyer
Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist

Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError

2009-10-05 Thread pascale . boyer
Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 09:46 AM Please respond to arslist@ARSLIST.ORG

Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError

2009-10-02 Thread pascale . boyer
WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you

JOB: Senior Developer needed for Portland Oregon

2009-09-18 Thread pascale . boyer
analytic skills are preferred - Experience in gathering and documenting business requirements for software enhancement and/or new applications development - Self Starter, good communication skills and team player Please send your resume directly to me, not to the list Thank you, Pascale Boyer Remedy

Re: New fields added becomes Core fields

2009-09-02 Thread pascale . boyer
And, if I add a regular field without being copied from another form on that specific form, I get the expected regular 53687 field ID. Thank you, Pascale Boyer tayl...@ldschurch.org Sent by: arslist@ARSLIST.ORG 09/02/2009 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist

web services problems

2009-07-23 Thread pascale . boyer
looked at all the options/examples found in the manuals. Nothing seems to be working. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error

FIXED: web services problems

2009-07-23 Thread pascale . boyer
Thanks Frederick, The WSDL that the Java application was calling had an extra layer. The Java Developer decided to use his own structure... I adapted to his and we are back in business for now Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569

API Call not being made: Almost Resolved

2009-05-21 Thread pascale . boyer
for the suggestions, those were tremendously helpful to pin-point the different issues. And we are now on the road to recovery Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:51 PM Please respond

API Call not being made: Almost Resolved

2009-05-21 Thread pascale . boyer
390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 21 10:45:36 2009 0xc005 Thu May 21 10:45:36 2009 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thank you, Pascale Boyer Remedy Developer Daimler

API Call not being made

2009-05-18 Thread pascale . boyer
this weekend. Still not working. Any one has a clue on where to look now? we are on AR 7.0.1 patch 003 WIN XP server MSSQL2005 DB on a WIN XP server Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 If you are not the intended addressee

Re: API Call not being made

2009-05-18 Thread pascale . boyer
I did turn on the server logs too. Still nothing being capture on the failure. BMC is also trying to figure this one out. But this is impacting our entire Helpdesk and we need all the help we can get Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503

Re: API Call not being made

2009-05-18 Thread pascale . boyer
that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM Please respond to arslist@ARSLIST.ORG

Re: API Call not being made

2009-05-18 Thread pascale . boyer
appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made

Re: API Call not being made

2009-05-18 Thread pascale . boyer
We increased the Filter API RPC time-out, the Filter-API-Timeout and the Server-Plugin-Default-Timeout That cleared the plug-in failure error. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist

updating cacerts for SSL connection with Lotus Notes

2009-04-17 Thread pascale . boyer
has no clue what I'm talking about. Can anyone guide us? How do I update/modify the cacerts file found in the java path? thanks for any help! ARS 7.01 patch 008 Win 2003 sp2 MS SQL 2005 Pascale Boyer Daimler Trucks North America Portland, OR 503-745-8712 If you are not the intended

mid-tier not starting up after re-installed

2009-03-25 Thread pascale . boyer
I SRVE0250I: Web Module Remedy AR System has been bound to default_host[*:9080,*:80,*:9443,*:8080,*:9081,*:48528,*:48529,*:9082,*:8080]. [3/25/09 11:04:00:630 PDT] 003f ApplicationMg A WSVR0221I: Application started: MidTier_war Pascale Boyer 503-745-2159 If you

Need some guidance for moving from drive C to D - correction

2009-03-17 Thread pascale . boyer
Sorry about this, Finally got some information about the versions. We have ITSM4 installed (Asset, Change and HPD being 4.0), but the SLA is version 5.0 Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error

Re: Email Engine Service question

2009-02-20 Thread pascale . boyer
the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 andrewfrem...@gmail.com Sent by: arslist@ARSLIST.ORG 02/20/2009 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Email Engine Service question ** Hi, Our email services has stopped

Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

2009-02-11 Thread pascale . boyer
, faulting module unknown, version 0.0.0.0, fault address 0x01090111. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Any one has a clue? Thank you for any help! Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us

Re: Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

2009-02-11 Thread pascale . boyer
, and all 3 email engines are working fine at the same time. Pascale Boyer 503-745-2159 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 02/11/2009 01:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Email engine not starting : Faulting application java.exe

Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread pascale . boyer
that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you

Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread pascale . boyer
The mid-tier is on another server Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Is the mid

Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread pascale . boyer
Simple. I can't access the FTP site from here (blocked by the firewall) and I do not have the installer. Only the files were downloaded. All went fine until I tried to replace 'arxmlutil70.dll'. Pascale Boyer 503-745-2159 kevin.beg...@lmco.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:18

Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread pascale . boyer
We are thinking that it might be a java process we are running that is connecting to the arserver. Will try that one another time. Thanks for the help Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:52 PM Please respond to arslist@ARSLIST.ORG

PERFORM-ACTION-OPEN-URL not firing on midtier

2008-12-05 Thread pascale . boyer
to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 If you are not the intended addressee, please inform us

Resolved: PERFORM-ACTION-OPEN-URL not firing on midtier

2008-12-05 Thread pascale . boyer
Fred, I retried the View field and it works!! I had to flush the midtier cache 3 times for it to work ... A big Thanks!!! Pascale Boyer 503-745-2159 [EMAIL PROTECTED] Sent by: arslist@ARSLIST.ORG 12/05/2008 01:28 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: 2008 User World

2008-09-26 Thread Pascale Boyer
Gary, I did too ;o) And, IMHO the best crab cake and soup was in Ocean City, MD Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841

Re: 2008 User World

2008-09-25 Thread Pascale Boyer
KK my turn to try to sell my location What about beautiful Montreal, Quebec, Canada? We have great food, great convention centers and our $$ is back at being lower than the US ... And yes, we all speak English here too :o) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc

Re: 2008 User World

2008-09-25 Thread Pascale Boyer
Talk about a small town!! lol Warren our dollar being worth 0.96 US makes coming here cheaper for you guys! A room at 100$ CDN comes to 96$ US ... Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest

OT: Anyone has deep knowledge or understanding of Connx?

2008-09-11 Thread Pascale Boyer
. Anyone has that knowledge? If so, please contact me of list since this is not really ARS related. Any help is welcome!!! Thanks Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130

Fw : Open Position - Remedy Developer - Oklahoma City, OK

2008-08-27 Thread Pascale Boyer
This was sent to me by this very nice recruiter. He was unable to submit it directly to the list. So I am forwarding this for him So if you are interested, please contact him...not me Thank you Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires

Re: Help please - ARPlugin crashes on WebService call

2008-08-26 Thread Pascale Boyer
the time out from 60 sec to 120 secs. Not a good solution for my users ... But I don't see what else can be done Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K

Re: Help please - ARPlugin crashes on WebService call

2008-08-26 Thread Pascale Boyer
. Thanks for the help tho :-) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED

Help please - ARPlugin crashes on WebService call

2008-08-26 Thread Pascale Boyer
is: java.net.SocketTimeoutException: Read timed out Any clue? Thanks for your help! Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841

Re: Help please - ARPlugin crashes on WebService call

2008-08-26 Thread Pascale Boyer
Not being a WEB guru I am a little bit lost here. But I am guessing here that the problem is located on the system we are connecting too. It is having performance issues and takes too much time to return the data. Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits

Help please - ARPlugin crashes on WebService call

2008-08-25 Thread Pascale Boyer
crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron

Pascale Boyer/VL/GVL est absent(e).

2008-08-11 Thread Pascale Boyer
Je serai absent(e) du 2008-08-11 au 2008-08-18. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Pascale Boyer/VL/GVL est absent(e).

2008-07-15 Thread Pascale Boyer
Je serai absent(e) du 2008-07-14 au 2008-07-21. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

2008-06-09 Thread Pascale Boyer
Well Gary, I live in such a place. We get -31F in the winter and it was above 103F yesterday You need to love extrems to be able to live here ;o) Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires service corporatifs 300, avenue Viger Est

Publishing Web services crashes the server - RESOLVED

2008-05-28 Thread Pascale Boyer
to True in the Output mapping == Server crashes Now the question is WHY But we are back on track for our dev. Hope this can help someone else. Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage

Publishing Web services crashes the server

2008-05-22 Thread Pascale Boyer
. = Anyone has any clue or could guide me in the right direction? ARS 7.0.1 patch 4 Unix Solaris 5.1.0 Oracle 9i (9.2.0.8.0) The midtier is on the same box as arserver Thank you Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement

Re: Publishing Web services crashes the server

2008-05-22 Thread Pascale Boyer
. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer Sent: 22 May 2008 15:50 To: arslist

Not sure it is feasable - Need your help

2008-04-18 Thread Pascale Boyer
Hi all, I don't know if this is possible or not :o( We have a Form A with a button on it to allow users to modify the form. I know... why do it this way and not directly on the form ... Cuz we have to allow some users with only read licenses to do so under specific conditions. The

Re: Not sure it is feasable - Need your help

2008-04-18 Thread Pascale Boyer
Gary, Already tried with the close window action. If I do it before it doesn't fire anything after If i do it after, it closes the new window not the old one Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec

Pascale Boyer/VL/GVL est absent(e).

2008-02-14 Thread Pascale Boyer
Je serai absent(e) du 2008-02-14 au 2008-02-19. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Pascale Boyer/VL/GVL est absent(e).

2007-12-23 Thread Pascale Boyer
Je serai absent(e) du 2007-12-21 au 2008-01-07. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

How to interface Remedy with a blackberry

2007-11-22 Thread Pascale Boyer
, Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access

Réf. : OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Pascale Boyer
Same here, for the 3rd time Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Shellman, David [EMAIL PROTECTED] Envoyé par : Action Request System

Pascale Boyer/VL/GVL est absent(e).

2007-09-18 Thread Pascale Boyer
Je serai absent(e) du 19/09/2007 au 24/09/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at

Pascale Boyer/VL/GVL est absent(e).

2007-08-12 Thread Pascale Boyer
Je serai absent(e) du 10/08/2007 au 28/08/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at

Pascale Boyer/VL/GVL est absent(e).

2007-06-21 Thread Pascale Boyer
Je serai absent(e) du 22/06/2007 au 26/06/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at

Réf. : 'defective by design'

2007-06-07 Thread Pascale Boyer
support. You will be missed!!! Good luck and enjoy it! Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED

Réf. : Re: URGENT: Prefixes in Incident form?

2007-06-07 Thread Pascale Boyer
Neel, You could try to export your definition and search thru it to see if any AL or Filters are setting the request ID to those prefix anywhere in the code. From there you could see why and how. Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue

Réf. : DST Invalid Times Question

2007-03-13 Thread Pascale Boyer
We are on 5.1.2 and we get the same error message Axton [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 13-03-07 14:35 Veuillez répondre à arslist Pour : arslist@ARSLIST.ORG cc : Objet : DST Invalid Times

Pascale Boyer/VL/GVL est absent(e).

2007-02-16 Thread Pascale Boyer
Je serai absent(e) du 16-02-2007 au 12-03-2007. Je suis en formation. Vous pouvez contacter Daniel Asselin ou David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___

How to copy and paste from a view field without getting the URL

2007-01-25 Thread Pascale Boyer
of the call, the URL is useless. Any clue? ARS 512 patch 1375 (will be on 7.01 in 3 months) Unix Solaris 9 Oracle 9 Thank you Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) Canada H2X 3W4 Tél.: (514) 380

OLE help required

2007-01-23 Thread Pascale Boyer
in Remedy. I cant find any real information on OLE beside how to do a spell check or open the URL... Can anybody point me in the right direction, or tell me where I can find the information. Thank you ARS 5.1.2 patch 1375 Unis Solaris 8 Oracle 9 Pascale Boyer Vidéotron Ltée Développement

Pascale Boyer/VL/GVL est absent(e).

2006-08-18 Thread Pascale Boyer
Je serai absent(e) du 18-08-2006 au 05-09-2006. Je suis en vacance. Je répondrai à votre message dès mon retour. En cas d'urgence contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at

Réf. : Re: Réf. : AW: Integration Remedy and Webmethods

2006-08-17 Thread Pascale Boyer
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pascale Boyer Sent: Thursday, August 17, 2006 9:39 AM To: arslist@ARSLIST.ORG Subject: Réf. : AW: Integration Remedy and Webmethods ** Thank you Torsten, But we did purchase

Integration Remedy and Webmethods

2006-08-16 Thread Pascale Boyer
Hi all We are trying todo a integration between Webmethods and ARS 5.1.2 We installed the required DLL on the webmethods server but it looks like we are still missing something. As far as we can see we did install everything in the proper location. We did contact webmethods (3 days ago) and