Re: archgid utility doesn't reflect new ids in workflow

Maybe it is fixed but there are a couple of things that the archgid does not fix. One of those that I cam recollect is Filter workflow that has web services - if the fields used in the web service mapping were changed. I do not recollect the other exception unfortunately. Doug, I recall

Re: archgid utility doesn't reflect new ids in workflow

and corrects them later in the process. Archgid does fix the ids in workflow and it has done that reliably over the years. I am not sure what may be happening in your environment where you see the IDs not changing. The only thing I can assume is that there are errors occurring while trying

archgid utility doesn't reflect new ids in workflow

Hello Team, Greetings! Hope you guys are doing great! I was just changing few custom field ids to bmc recommended ids using utility/command "archgid" and found below issues: 1. AR Server become very slow to respond though i was changing id for single field. 2. New field is wasn't reflected i

Re: How to Use EXTERNAL Keyword in Workflow for Table & Set Field

Hi, I am not completely sure I follow your requirements, but this is what the EXTERNAL() keyword is used for. It is used when querying the database. For example you could do the following three things which would give exactly the same result : ACTL A: Action 1: Set-Fields from form User:

Re: How to Use EXTERNAL Keyword in Workflow for Table & Set Field

Nilesh, The External is used exactly like a static qualification is used, except it's dynamicif you had 'Field1' = "This" AND 'Field2' = "That" but if you instead wanted it to be dynamic, in the qualification you would put EXTERNAL($zTmpField$) and in zTmpField you would populate the string

How to Use EXTERNAL Keyword in Workflow for Table & Set Field

Hello Team, Hope you guys are rocking! Now a days I am working on one of development requirement where i need to use EXTERNAL Keyword. I tried using it but not its not giving me expected output. May be i am not using EXTERNAL keyword correctly. I have requirement where i need to check if query

Re: Setting home page view via workflow

RSList) on behalf of Joel D Sender Sent: Friday, December 30, 2016 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Setting home page view via workflow ** Dustin, This being the Action Request System, there are a number of ways to accomplish this. One way would be to have the Public home page open

Re: Setting home page view via workflow

link.net * 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Thursday, December 29, 2016 10:31 AM To: arslist@ARSLIST.ORG Subject: Setting home page view via workflow ** Greetings! I have constructed a home page w

Re: Setting home page view via workflow

roperties. This will allow blank space to be filled with visible panels/fields. About the infinite loop you could use a global field as a flag that controls the loop. A global field will set info in a cookie so the value will be retained when opening new tabs, etc. So the workflow would be som

Setting home page view via workflow

Greetings! I have constructed a home page with two different views; one for the technicians and one for everyone else. The fields that I have for the 'public' view doesn't apply to the technicians and vice-versa. Is there a way to choose which view the home page displays when it opens based o

Re: Printing attachment from workflow

In Mid-Tier it can be done with JavaScript. One approach here: http://stackoverflow.com/questions/16239513/print-pdf-directly-from-javascript If you don’t know how to do it you can hire me, we do this kind of craz

Re: Printing attachment from workflow

Currently both, but we are pushing to retire the user tool for this custom app, so if it only works on M-T, that will help our cause. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, a

Re: Printing attachment from workflow

Mid-Tier or User Tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Printing attachment from workflow

Is there a way to print an Remedy form attachment in an attachment pool directly from workflow, i.e., a [Click to Print Form] button. The attachment will always be a PDF. I lost the debate that clicking on open and then print button is a reasonable solution, they want one button and done

Re: AIE to trigger workflow...

23, 2016 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: AIE to trigger workflow... ** That was my first thought as well. However if you just need a notification your could create a filter on 'EIE:Exchange_Runs' that sends a notification when the Run Status is set to Completed. Jason O

Re: AIE to trigger workflow...

That was my first thought as well. However if you just need a notification your could create a filter on 'EIE:Exchange_Runs' that sends a notification when the Run Status is set to Completed. Jason On Wed, Mar 23, 2016 at 8:31 AM Jarl Grøneng wrote: > ** > Hi, > > Cre

Re: AIE to trigger workflow...

Hi, Create your workflow on a form, and let AIE import one entry in this form. Just like you suggested. -- J 2016-03-22 23:31 GMT+01:00 Brent Goodman : > ** > I have 14 AIE jobs that trigger off each other. I was wanting a way to > trigger workflow when the last job completes. > &g

AIE to trigger workflow...

I have 14 AIE jobs that trigger off each other. I was wanting a way to trigger workflow when the last job completes. The workflow would be used to tell us when everything has been completed (possible email/page for example). Does anyone have any suggestions on how to go about doing this with

Re: Call AI job from workflow?

run on an automated schedule or > set workflow to run the job event driven. All AI data is stored in the UDM > forms. > > Rick > On Feb 24, 2016 1:24 PM, "jham36" > wrote: > >> ** >> Has this been figured out? I opened a ticket with support on this. Wi

Re: Call AI job from workflow?

What you do in AI is create a job, into which one or more transformations are placed. You can then set the Job to run on an automated schedule or set workflow to run the job event driven. All AI data is stored in the UDM forms. Rick On Feb 24, 2016 1:24 PM, "jham36" wrote: > ** &g

Re: Call AI job from workflow?

ow. > > For those who may be interested, here's some interesting things I've found > so far: > > 1) there is a (very convoluted, yet apparently working) example of this > sort of thing already in the OOB code if you have SRM installed. > Check out the work

ADV (sort of ) : Workflow Studio extends FREE features in latest version / AR Utilities alternative / new licensing model

To those discussing AR Utilities alternatives or Developers/Administrators looking for tools that let them work more efficiently with ITSM/Remedy. >From version Workflow Studio 5 onwards we have made some very significant extensions to our FREE version which would probably provide much of

Re: Workflow problem in a server group

atter which AR server it was hooked up to. The one mid-tier was just consistently wrong - it drops the values of the global variables consistently for no reason. Re-caching did nothing. I put in message boxes on the workflow and they'd come up so I could see the workflow did actuall

Workflow problem in a server group

en went so far as to bounce ARS and Websphere to make sure everything is fine. It consistently doesn't work on the admin server and it does work on the secondary. The only difference in the workflow between the two is that the fields show up NULL on the admin server and have values on the s

Re: Call AI job from workflow?

f this sort of thing already in the OOB code if you have SRM installed. Check out the workflow on *SRS:ImportExportConsole* 2) contrary to the documentation, you do NOT need to create a Job, you can call transformations directly from workflow. As Jarl pointed out, you can do this by pushing data

Re: Call AI job from workflow?

absolutely zippy mention in the documentation (that I can > find at least). > > Any more help out there? LOL :-) > > thanks everyone! > > -Andy > > > > > On Mon, Aug 3, 2015 at 11:28 AM, Rick Cook wrote: > >> ** >> >> I've done it, though

Re: Call AI job from workflow?

ippy mention in the documentation (that I can find at least). Any more help out there? LOL :-) thanks everyone! -Andy On Mon, Aug 3, 2015 at 11:28 AM, Rick Cook wrote: > ** > > I've done it, though my memory is fuzzy on the details. Basically, when > you schedule your AI jo

Re: Call AI job from workflow?

I've done it, though my memory is fuzzy on the details. Basically, when you schedule your AI job, it creates a record in a form. The form name depends on the version of AI, but it's in the docs. You can have workflow look for records matching your criteria entering that form, and d

Re: Call AI job from workflow?

t; Offhand, it seems like this ought to be possible. I suspect I could use a > clever run-process to copy the attachment into a temp directory and have AI > pick it up from there. > > However, I need some way of not only triggering the AI job in real time from > workflow, but I also

Call AI job from workflow?

-process to copy the attachment into a temp directory and have AI pick it up from there. However, I need some way of not only triggering the AI job in real time from workflow, but I also need a way to send a variable into the job at runtime (i.e. "process this specific filename right now&qu

Re: Checkbox Column workflow

Column workflow ** Actually that is not hard at all … That is in the Active Link that calls the guide (Selected Rows Only option) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 30

Re: Checkbox Column workflow

To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** Fred & LJ, Thank you for your advice. Second thing I need to do is act on the rows selected. In this case, the user selects rows 1, 3 and 7 and presses a button. I need to loop though the table and do a push field for the sele

Re: Checkbox Column workflow

WSELECTED$', or something similar in the run-if qual of your workflowso nodetermining if it's selected isn't the hard part :) On Thu, Apr 30, 2015 at 8:13 AM, Brittain, Mark wrote: > ** > > Fred & LJ, > > > > Thank you for your advice. Second thing I

Re: Checkbox Column workflow

are selected. Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** I stand corrected :)...thank you. On Wed, Apr 29, 2015 at 1

Re: Checkbox Column workflow

SList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Wednesday, April 29, 2015 1:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: Checkbox Column workflow > > ** > Mark, > Remedy doesn't provide capabilities to 'select' a rowyou have run &

Re: Checkbox Column workflow

e a Run-If of $MANAGER$ = “Y” Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, April 29, 2015 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** Mark, Remedy does

Re: Checkbox Column workflow

You have active link guide which can loop through table and active links inside guide can do the rest of the logic -Original Message- From: "Brittain, Mark" Sent: ‎29-‎04-‎2015 11:26 PM To: "arslist@ARSLIST.ORG" Subject: Re: Checkbox Column workflow ** Let me try

Re: Checkbox Column workflow

t an active link to loop through the table and select the row if > MANAGER = Y > > > > How can I do this? > > > > Mark > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jayesh > *Sent:* We

Re: Checkbox Column workflow

list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh Sent: Wednesday, April 29, 2015 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Checkbox Column workflow ** You can set the field with email id when user clicks on check box(with semi colon) and then when you click on OK write notify

Re: Checkbox Column workflow

ist@ARSLIST.ORG" Subject: Checkbox Column workflow ** HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box “Notify Manager” 1. If the Notify Manager is

Checkbox Column workflow

HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box "Notify Manager" 1. If the Notify Manager is selected, I want an active link to loop though the table, chec

Re: Can Remedy ITSM 7.6 workflow handle Powershell API calls?

- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Estrada Sent: Tuesday, April 28, 2015 12:49 PM To: arslist@ARSLIST.ORG Subject: Can Remedy ITSM 7.6 workflow handle Powershell API calls? Hi, We have a mission to reduce ServiceDesk tickets. We

Can Remedy ITSM 7.6 workflow handle Powershell API calls?

Hi, We have a mission to reduce ServiceDesk tickets. We found 35% of tickets created were for user accounts and permissions. One of the options is to use Powershell API calls to create and resolve SD tickets. So a ticket will be created when user submits a request, and the work will be done

Re: workflow launched from the Mid Tier client suddenly case sensitive?

only solution at this point if we can't find why this workflow that was working fine a few weeks ago suddenly is giving us problems. Pascale Sterrett Kenavo ar wech all From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday

Re: workflow launched from the Mid Tier client suddenly case sensitive?

Pascale, OK, some history... Originally, ALL workflow comparisons were case sensitive. Probably 10 years ago, logic was added to the server to check the case of the DB and filters were updated to do case-sensitive or case-insensitive comparisons to match the DB so that whether it was a

Re: workflow launched from the Mid Tier client suddenly case sensitive?

015 1:00 PM To: arslist@ARSLIST.ORG Subject: workflow launched from the Mid Tier client suddenly case sensitive? ** Hello all, Can someone point me in the right direction please. We have an application that for business reasons need to validate the extension of attachments. We cannot do it a

Re: workflow launched from the Mid Tier client suddenly case sensitive?

Yes I did. On all servers. Same results. Thank you, Pascale Sterrett Kenavo ar wech all From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Thursday, April 23, 2015 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: workflow launched

workflow launched from the Mid Tier client suddenly case sensitive?

7; != null AND NOT('attachment' like %.jpg) Set attachment to null open a dialog window with the error message (simple enough) This workflow has been in place for over 6 months without any issues on both Mid Tier and thick client. Now this is the issue: This is still working fine on t

Re: F5 equivalent via workflow

r on the web tier. >> >> >> >> Joe >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Monday, February 23, 2015 1

Re: F5 equivalent via workflow

t(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Monday, February 23, 2015 1:07 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: F5 equivalent via workflow > > > > ** > > Joe, > > My personal experience is that you can utilize the fi

Re: F5 equivalent via workflow

) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, February 23, 2015 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: F5 equivalent via workflow ** Joe, My personal experience is that you can utilize the field in the run-process, without the field existing on the form because it&#

Re: F5 equivalent via workflow

2015 at 10:57 AM, Joe D'Souza wrote: > ** > > In the past (way back a few versions during the AR Admin Tool days) in > order to use that run process in conjunction with the results list field > (or any other AR workflow action for that matter) you had to create a > hidden t

Re: F5 equivalent via workflow

In the past (way back a few versions during the AR Admin Tool days) in order to use that run process in conjunction with the results list field (or any other AR workflow action for that matter) you had to create a hidden table field with a 1020 ID to allow you to associate workflow to that ID. It

Re: F5 equivalent via workflow

ver Version: 7.6.04 SP4 > > > > Bespoke Incident Application. > > > > I want to be able to refresh an incident from the Incident form itself, > using workflow, in the same way that hitting F5 refreshes the incident. > > > > The form is in *Modify* mode. > > &

F5 equivalent via workflow

er Version: 7.6.04 SP4 Bespoke Incident Application. I want to be able to refresh an incident from the Incident form itself, using workflow, in the same way that hitting F5 refreshes the incident. The form is in *Modify* mode. *Commit Changes* is not suitable since it does not appear to hav

cmdb core 8.1.02 -- ummm.. why all the language workflow

-- patch cmdb core 8.1.02 installs 153(unknown really might be 200) languages of Code and data, because I am not going to use it... This is not very efficient. It might be helpful to ask a question? like you need any language besides english, spanish, and canadian (comes with a Free Eh! two per sen

Workflow

Hi, It's been a while since I've done this so memory escapes me. I want to enter a "task number" in a field on a display only form, and pull up the specific task from Form A and put this on List Table B on the display form. I have a set fields action to search the task Table A, however

Re: How to execute AI jobs from workflow

-- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, July 24, 2014 3:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How to execute AI jobs from workflow > > > > ** > >

Re: How to execute AI jobs from workflow

014 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: How to execute AI jobs from workflow ** I have been having that same issue in recent version of Dev Studio with fields called 'Schema'. I have been using this same field and ID for years an now when I create new or update old wo

Re: How to execute AI jobs from workflow

I have been having that same issue in recent version of Dev Studio with fields called 'Schema'. I have been using this same field and ID for years an now when I create new or update old workflow I end up changing the field name to get around it. Jason On Thu, Jul 24, 2014 at 11:1

Re: How to execute AI jobs from workflow

> > HTH, > --Phil > > -- > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] On Behalf Of Rick Cook [remedyr...@gmail.com] > *Sent:* Wednesday, July 23, 2014 18:23 > *To:* arslist@ARSLIST.ORG > *Subject:* Re

Re: How to execute AI jobs from workflow

ld, select Take No Action. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Wednesday, July 23, 2014 18:23 To: arslist@ARSLIST.ORG Subject: Re: How to execute AI jobs fro

Re: How to execute AI jobs from workflow

to do a search or just create > new? > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Rick Cook > Sent: Wednesday, July 23, 2014 5:01 PM > To: arslist@ARSLIST.ORG > Subject: How

Re: How to execute AI jobs from workflow

execute AI jobs from workflow ** I know that Event driven AI jobs are possible, because the documentation says so.  And in spite of that, the system architecture does seem to allow them. However, I am finding it elusive to actually do.  I have a Transformation that I can run successfully

How to execute AI jobs from workflow

of workflow could create the record there. So I created a custom DO form, copied the fields from the UDM:Execution on it, and added a button imaginatively entitled "Push to Run" which runs a Push Fields to the UDM:Execution form. Push the button, and I get an error message: "ARERR

Re: Why the 80 character name limit on workflow objects?

Wednesday, February 19, 2014 4:04 PM To: arslist@ARSLIST.ORG Subject: Why the 80 character name limit on workflow objects? ** In the recent "Friday Special" thread, there was some discussion about object naming and the need for good naming conventions. The naming convention I've

Why the 80 character name limit on workflow objects?

tion order, etc), but allows for a brief description of the objects purpose at the end. This is very convenient, because the fact is that the name is by far the best way to "document" the workflow in an easily accessible and meaningful way (Help Text requires you to open the object making it

Re: Workflow ideas

> r > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Morrison, David A. > *Sent:* Tuesday, January 21, 2014 3:37 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Workflow ideas > > > > ** > >

Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)

There are many pieces of automatically created system workflow based on how you are configuring your applications. Approvals -- Create filters SLM -- Creates filters SyncUI -- Creates forms and workflow Process Designer -- Creates fields and workflow CMDB -- Creates forms, fields, and workflow

Re: Remedy App Service changing workflow (AL, Filters, Fields, Forms)

changing workflow (AL, Filters, Fields, Forms) Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application

Remedy App Service changing workflow (AL, Filters, Fields, Forms)

Hi everyone, anyone ever heard of the Remedy Application Service changing workflow - Active Links, Filters, Form Modifications (that are not part of a UI Sync)? We have a prod system showing hundreds of workflow pieces being modified by Remedy Application Service - and we can think of no

Re: Workflow ideas

later if it came up. Kool beans. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** I think the idea that multiple asset

Re: Workflow ideas

Ray Palla Sent: Tuesday, January 21, 2014 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Drew is well thought out on this one, but I have one question about the 'first part'... What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as ass

Re: Workflow ideas

on list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get st

Re: Workflow ideas

, 2014 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the

Re: Workflow ideas

@ARSLIST.ORG Subject: Re: Workflow ideas Hi, Are we talking about the future or old records? I would seriously consider creating and enforcing a more structured way to point Help Desk tickets towards assets (one to one or one to many)? If it is easy to spot the numbers in text, you could create one

Re: Workflow ideas

Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join fo

Re: Workflow ideas

Hi, Are we talking about the future or old records? I would seriously consider creating and enforcing a more structured way to point Help Desk tickets towards assets (one to one or one to many)? If it is easy to spot the numbers in text, you could create one or more relationship records based on

Workflow ideas

Good day. Mostly custom site her using AR 7.1 on Windows server and SQL. I have a request to track HelpDesk tickets involving particular PCs in assets that have gone off warranty. I have flagged the pcs in the asset file and need a way to track and report on the helpdesk tickets which have t

Re: Dev Studio v8.1 - Adding fields to workflow - question for Dev Studio dev team

Palmer Sent: Tuesday, November 19, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Dev Studio v8.1 - Adding fields to workflow - question for Dev Studio dev team ** I had this issue in v7.5 and was hoping it would be gone in v8.1, but apparently not and I feel the need to vent ! When adding a field

Dev Studio v8.1 - Adding fields to workflow - question for Dev Studio dev team

zips you up the list again and you have to keep repeating the process. If you try to key/select it selects a different choice than the one you highlight. I've been told by support (v7.5) the other option is to export the workflow and add it manually into the definition and then import it. R

Ok to delete Workflow/install folder?

We are trying to clean up some disk space on our AR servers. Is it ok to remove /opt/bmc/BMCRemedyITSMSuite/Workflow/install? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts & ITSM Applications Manager University of New Hampshire Client Services Pri

Re: Using workflow to compare two fields

st(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Buchanan Sent: Thursday, October 24, 2013 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Using workflow to compare two fields Thank you! I used this same logic in a filter like you suggested and it works perfectly. Thank you. :) Tim Buchan

Re: Using workflow to compare two fields

@ARSLIST.ORG Subject: Re: Using workflow to compare two fields Thank you! I used this same logic in a filter like you suggested and it works perfectly. Thank you. :) Tim Buchanan Systems Analyst SHS|Information Services -Original Message- From: Action Request System discussion list(ARSList

Re: Using workflow to compare two fields

m Buchanan Sent: Thursday, October 24, 2013 2:32 PM To: arslist@ARSLIST.ORG Subject: Using workflow to compare two fields Hello, Forgive me if this is a ridiculously simple problem. I inherited support of our AR System environment from a former trained Admin, but I myself have been entirely self-taug

Re: Using workflow to compare two fields

Mladoniczky Sent: Thursday, October 24, 2013 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Using workflow to compare two fields Hi, Your thinking is not off. The run-if should contain something like you tried. The problem is probably WHEN to do the check. ACTL:s has some kind of user action as their

Re: Using workflow to compare two fields

Hi, Your thinking is not off. The run-if should contain something like you tried. The problem is probably WHEN to do the check. ACTL:s has some kind of user action as their trigger. I would probably choose to do this in a FLTR instead, as they are run on the server, and controls values before th

Using workflow to compare two fields

Hello, Forgive me if this is a ridiculously simple problem. I inherited support of our AR System environment from a former trained Admin, but I myself have been entirely self-taught so there is a bit I do not know. I am trying to create an active Lync that will throw an error if there is a mism

Re: Email Workflow Generate HPD Ticket

that game too, but they might be harder to find.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, October 15, 2013 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Email Workflow Generate HPD Ticket **

Re: Email Workflow Generate HPD Ticket

> enhancements you would also gain as well as generating tickets based on > email content. > 2. If not, you could install ITSM 8 and take a look at the workflow, > create a def of the needed components, import it to your environment and > make the necessary tweaks to get it functi

Re: Email Workflow Generate HPD Ticket

based on email content. 2. If not, you could install ITSM 8 and take a look at the workflow, create a def of the needed components, import it to your environment and make the necessary tweaks to get it functional. 3. You could build something very simple yourself by doing roughly the following steps

Re: Email Workflow Generate HPD Ticket

. Start simple & good luck. Rebecca On Tue, Oct 15, 2013 at 2:28 PM, Kathy Morris wrote: > ** > > ** > > We are on 7.6.4 AR System/ITSM – is this done through email templates with > 7.6.4? I did not see this on the communities – I saw lots of email >

Re: Email Workflow Generate HPD Ticket

,   We have a requirement to generate Incident tickets based on email content.  Example:  if the email starts with “Provisioning” then automatically route the ticket to the provisioning team.   Is this a complex task to do? Would I use the email template workflow or is there a better way to do this

Re: Email Workflow Generate HPD Ticket

push to the HPD:IncidentInterface_Create form. Also if the entry of the keyword is free text then you have to account in your workflow for Provisioning, provisioning, PROVISIONING, etc. This would likely drive you nuts unless you set the case with a set field lower($keyword$). If the input data

Re: Email Workflow Generate HPD Ticket

** We are on 7.6.4 AR System/ITSM – is this done through email templates with 7.6.4? I did not see this on the communities – I saw lots of email questions, but not the code specific to building this workflow. If anyone can shed some light on how this can be done, it would be greatly

Re: Email Workflow Generate HPD Ticket

ickets based on email content.  >Example:  if the email starts with “Provisioning” then automatically route the >ticket to the provisioning team.   Is this a complex task to do? Would I use >the email template workflow or is there a better way to do this? We are hoping >to complete this

Email Workflow Generate HPD Ticket

Hi, We have a requirement to generate Incident tickets based on email content. Example: if the email starts with "Provisioning" then automatically route the ticket to the provisioning team. Is this a complex task to do? Would I use the email template workflow or is there a better

Re: Detecting browser type in workflow

sult. >> :-) >> >> Thanks for pointing me in the right direction. >> Larry >> >> >> >> On Wed, Sep 25, 2013 at 10:26 PM, L G Robinson wrote: >> >>> Hi Jason, >>> >>> JavaScript was where I was heading with my

Re: Detecting browser type in workflow

th my first post. Can you help me >> get started with that? Do you have any examples? Where does the JavaScript >> go and how do you get the results back into workflow where you can do stuff >> with it? >> >> Thanks. >> Larry >> >> >> On Wed,

Re: Detecting browser type in workflow

. Can you help me get > started with that? Do you have any examples? Where does the JavaScript go > and how do you get the results back into workflow where you can do stuff > with it? > > Thanks. > Larry > > > On Wed, Sep 25, 2013 at 5:03 PM, Jason Miller wrote: > >&g

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