Does this have to stay as a file? If not, save a copy of the file as a
CSV. Then create a new support form with one field on it. Call that
field Email or whatever you want. Use the import tool to import the
email addresses in the file (which is now a CSV) into the form. Now you
have one Remedy
You could write a VB script that opens both databases, reads a row from
one, and writes the row to the other...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gordon Frank
Sent: Wednesday, September 05, 2007 7:49 AM
To:
many thanks for this feedback. I believe it will most probably work this
way.
How ever, I am working on something pretty close to this idea. And I am
encountering a problem which I believe I will also have when trying your
solution.
It is the following:
in the field where users type in, they
How are you doing the PERFORM-ACTION-SAVE-ATTACHMENT? What syntax are
you using?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of RAMTRI, Nisha, IDC
Sent: Wednesday, September 05, 2007 7:56 AM
To: arslist@ARSLIST.ORG
Subject:
Yes, it should work. If you format the LIKE statement correctly, it
should work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, September 05, 2007 8:16 AM
To: arslist@ARSLIST.ORG
Subject:
I am using PERFORM-ACTION-ADD-ATTACHMENT fieldid of attachment field
Value coming in the field containing the path.
I am just curious that can Remedy user AR_Escalator have access to source of
file not present in remedy's unix box?
Thanks.
Warm Regards,
Nisha Ramtri
-Original
I had seen a thread a while back that had remedy version and corresponding
dbversion value. Does anyone have that? If so, it may help Pascal.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Wednesday,
Hi Everyone,
Need to extract some data from ITSM6.0 (Oracel Level). I have not been told
what data to extract yet :) But would like to take a look at, if you have any,
some data model or a doc with an overview of the ITSM forms/views and their
relationship.
Hope I am not asking too
Louise, the problem you reported is one of the reasons we're not going to
install patch 5. I asked (after digging through the docs as best I could)
for a list of what was added/modified/removed as a result of the patch, so
that we could know what of our customizations might conflict with those.
I think you pointed out the reason why this is not working
The db version (database version ) refers to the version of the AR System data
dictionary. The dbversion is usually transparent to the end user or customer
unless they experience an error such as, ARERROR 36 The database is not the
We have had issues with modify all since the first 7.0.1 user took came out.
Also in my testing of patch 4 user tool I am getting out of memory errors.
Howard
On 9/4/07, Matt Reinfeldt [EMAIL PROTECTED] wrote:
Mary,
The only other thing of note so far was a change in behavior in the User
I think the issue there is VPN tunneling into a SIPR machine. If they
have remedy servers on SIPR, tunneling would have to be done from SIPR
computer. Also, if it's the same job that I talked to a guy about over
there, the system may need hands on attention from time to time. It's
hard to
Hi,
I'm getting an error ARERR [8760] Cannot establish a network connection
to the AR System Plug-In server when I try to open ticket from
requester console.
I was able to create ticket till I restart the server recently.
Could you please some one help me how to rectify this error?
well if I try $CC list$ = $Field B$ that works
but if try ((% + $CC list$ ) + %) LIKE $Field B$ that doesn't work.
My guess is that $CC list$ contains one string per line.
So my concern now is how to make this field be red as one string. The
$PROCESS$ of course doesn't work on the web.
Any help
Rick,
There is a technical bulletin titled: BMC Remedy IT Service Management 7.0
Patch 005: Describes how to install Patch 005 with ITSM applications that
have been customized. Or something to that effect... that may provide some
of the information you're looking for.
It can be obtained here:
Serouche,
Is the $CC list$ the list of valid email address from the text file?
Is the $Field B$ the field in which the user enters data. Might there be
more than one email address entered in $Field B$?
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
Hi Matt,
That pdf you refer to is included in the patch .RAR file. I did not see a doc
on what was updated on the CMDB, but the Problem and Incident Management doc
does contain a list of issues that are addressed, as well as objects that are
updated. However, that is not the documentation I
I think you have the LIKE statement flipped.
Create an Active Link and do a SET FIELDS. Set from your support form
that contains the records. I assume the field's name on that form is
'CC List', correct? If so...
SET FIELD IF:
$FIELD B$ LIKE ((% + 'CC List') + %)
-Original Message-
Are you using the ARDBC plug-in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhammed, Siraj
Sent: Wednesday, September 05, 2007 9:07 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [8760] Cannot establish a network connection
Another thing may be the way the contract is structured. It may specify
that a warm body must be sitting in front of a computer. I'm pretty sure
this is where the term body shop comes from.
Drew
On Wed, 5 Sep
2007, Darrell Reading wrote:
I think the issue there is VPN tunneling into a
no.
$CC list$ is about logins. One per line.
$Field B$ is exactly what Kaiser Norm described. i.e one string per entry
Opela, Gary L Contr OC-ALC/ITMA wrote:
Serouche,
Is the $CC list$ the list of valid email address from the text file?
Is the $Field B$ the field in which the user enters
The wildcard(s) in a LIKE statement are on the right side of the LIKE.
Since you have to deal with multiple values in the CC field, what you
will have to do is to loop thru the $CC list$ field and parse the values
into a temp Display Only field and compare the temp field with the
mailing list
I can't exactly do that because I am firing the AL on the form which
contains CC list
Thus my AL will look like
'FIELD B' LIKE ((% + $CC list$) + %)
So should I understand this has no chance to work ?
Do I need to change the workflow to fire the check on the other form ?
Then how my submission
I agree with Shawn. This exact same thing happened to me. I had a
customer send me a .csv file with the Request ID field, but the leading
zeros were deleted from it (which happens if you open up a .csv file in
excel and make a change and save it). So it ended up creating 150 new
records.
Make
You could always do this in Filters (when they hit the Save).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, September 05, 2007 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to read
Which form is holding the data that you imported from the file?
Which form has the menu with the multi-row field?
What's the name of the field on the form holding the data?
What's the name of the multi-row field?
Let's get some names established so we can all be sure we're on the same
sheet of
Lisa,
If you rename the .csv file to a .txt file and then open it with Excel
and format the Request ID as text, all of the zeros will remain. The
problem is that Excel sees .csv files as spreadsheet format and assumes
that leading zeros are unnecessary and unwanted
Ron Fariss
AIG Global
I have a cust on version 7.0.1 that is experience trouble with importing def
files from their dev environment.
I click through the menus to export a file (tools, export definitions). I
export the file as server independent.
Upon importing to production I get messages that the import
I hate to be Mr. Obvious, but if you open the def file in Notepad, do
you see definitions?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera
Sent: Wednesday, September 05, 2007 10:30 AM
To: arslist@ARSLIST.ORG
I sent a ticket to BMC about this and they referenced SW00270693,
however the tech (Vishal) told me that the defect case is still open and
cannot confirm a date for a fix. They recommended setting the survey
field to submitter-change with anyone can submit turned on, but that did
not fix the
I encountered this problem too. It seems to originate from the Sync
Search DB functionality.
BMC Support says to delete the object* forms (and not set up the sync
search db). That fixed my problems without reinstalling.
I haven't tried to see if the fixed P004 allows it to run successfully
What I did to resolve this issue I have change the Survey form and its working
as temp solution after installing the Patch 5 also this issue didn't resolved
this issue
From: Action Request System discussion list(ARSList) on behalf of Gayford,
Matthew C.
Are you sure you don't have an AL in the mix somewhere that's
conditionally attempting to do a PUSH FIELDS to another record on
another form? Maybe some survey flag on the Help Desk ticket itself?
Because if you do, that could very well be causing this problem.
-Original Message-
From:
Serouche,
I think your original question may have lead all of us down a path that
works but is becoming increasingly difficult. One of your recent
statements has made me rethink your original question. If I understand
correctly, you want folks to be able to populate a field from a menu but
you
The server should recognize any valid MAC addresses in the keys. Use the
one from the physical card (even if it's not the one prepopulated in the
license dialog.)
hth,
tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
Sent by:
In the past the Server license was tied to the MAC address of the
Primary NIC on Windows servers. I have a feeling that even with all the
changes with licensing in 7.1, that this hasn't changed.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
by the way:: the good news is .. I have my development server running
ARS 7.1 /
Mid-tier 7.1 /
Serverletexec 5.0
Java 1.5.0_12 JDK / JRE
and ARSSSO working excellent..
So at the minimum it does work.. Seems Faster too..
On 9/4/07, patrick zandi [EMAIL PROTECTED] wrote:
It does work with java
FYI:
Looks like there is a v7.1 Compatibility Matrix out there now.
http://www.bmc.com/support/bmcremedycomp/index.htm
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap
Thanks.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, September 05, 2007 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 available today?
FYI:
Looks like there is a v7.1
arslist Digest - 4 Sep 2007 (#2007-389)Maybe you have 2 network cards, a
wireless and a Ethernet maybe? Each of them has its own Mac Address. Open
your command prompt and check the results of ipconfig /all and check how
many network devices you have and what each of their addresses is. I think
So, the answer to making an enhanced tool functional is to take away the
only means provided to make sense of the applications that run on that
tool. Yeah, that makes sense. Isn't the point of a patch to make things
better?
Rick
On 9/5/07, Davies, J.T. [EMAIL PROTECTED] wrote:
I encountered
I tried to find this white paper on BMC's website (I have a login ID and
everything) and could not find it.
Can anyone either point me in the right direction to download it myself,
or send me a copy?
Lisa Kemes
The security white paper is now available on Support Central in the
documentation area for AR System 7.1.00 :
04-Sep-2007 (White Paper) Security Attacks and AR System PDF
http://documents.bmc.com/supportu/documents/40/63/84063/84063.pdf
Thanks,
-David J. Easter
Sr. Product
Thanks David!
--
Jarl
On 9/5/07, Easter, David [EMAIL PROTECTED] wrote:
The security white paper is now available on Support Central in the
documentation area for AR System 7.1.00 :
04-Sep-2007 (White Paper) Security Attacks and AR System PDF
I don't think there is an individual white paper for it, rather its in the
Mid-Tier Install Guide.
On 9/5/07, Kemes, Lisa [EMAIL PROTECTED] wrote:
I tried to find this white paper on BMC's website (I have a login ID and
everything) and could not find it.
Can anyone either point me in the
Does anyone know of any recruiters that specialize in Remedy
Consultants?
Kelly Gatewood
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Josh Kitchen of KForce.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Wednesday, September 05, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Remedy Recruiters
**
Does anyone know of any recruiters
With this posting, I'd guess you're about to find out first hand.
tp
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Wednesday, September 05, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: OT:Remedy Recruiters
**
Kelly,
Put a remedy resume out on dice and monster and you'll have a lot of
recruiters contact you. Make sure that your phone number is NOT on the
resume. Your email address will work fine.
This isn't as good as using a reference from the arslist but it
will net you a group of recruiters.
Sydney Dent (who facilitated the class on setting up Crystal Reports on
the AR System Mid Tier) said that there was a white paper. I emailed
him yesterday, but have not received a response yet.
Maybe there isn't one
Lis
From: Action Request System
I think Kelly is looking for a recruiter that specifically finds Remedy
people, rather than one who does a little of everything and ends up
wasting time by floating bad resumes around.
Many times when you are trying to hire someone, you end up being given
dozens of resumes of people that know
If you want a peak at what's new in ARS 7.1, CMDB 2.1 and AIE 7.1, look here -
http://developer.bmc.com/jiveProd/entry.jspa?externalID=2053
There is a PowerPoint attached (your right, stage left...)
There are actual screenshots of many of the key features and what I hope are
fairly clear
Two flags that I would love to have clarification on in the new password
management (because I know some of you have played already)
Days After Expiration before Disablement - how is a user flagged as
'disabled'? Is this something we will be able to do with user accounts
ourselves or purely a
ARS 7.0.01
Windows Server 2003
MidTier 7.0.00 Patch 002
I get this message intermittently on the mid-tier - never the WUT.
Without ANY consistency, I can sometimes shift-refresh (force the
browser to get the page from the server) the page and it works fine.
When it doesn't work, I get error 304.
To take David's comments one step further. Here are comments direct from Atrium
Integration Engine (AIE) product management -
If you bought Enterprise Integration Engine (EIE)-
*You now own AIE. They can upgrade to AIE 7.1 seamlessly.
If you bought Remedy Link for SQL or Remedy Link for Oracle
What permissions you have are based on your currently selected ID. Go in to
Manage Support IDs and select another ID as your current ID for the session.
It reverts to primary when you login again but should work for now.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
I am looking to send a notification via alert to all members of a support
group. I know that AR will send notifications to all members of a group, is
this the same for support groups? If not, how can I send a notification to
all members of a support group?
--
View this message in context:
The compatibility matrix is now posted.
http://www.bmc.com/support/bmcremedycomp/index.htm
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not
Vincent,
As Doug suggested, it is best just to leave that directory alone.
1) KEEP the directory because the arsystem.tag file is still needed and
deleting it removes functionality
2) Delete the multilicense.lic file if you want because it is no longer used
3) Leave the arsystem.lic
**
Hi List,
I'm Facing problem with Task Notification by email its only sending Alert which
I have configure the default notification Email for the Support also I have
create new record for in CTM: People for the Task Assignment , I have sent to
BMC ticket and they update me its bug ,
I'm, relatively new to Remedy and we are looking to clone our werver
so we have multiple environments (DEV, QA, TRAINING and PROD). Does
anyone have experience with this?
I know we are going to have to do some registry entry editing, but I'm
not exactly sure what the easiest way to accomplish
David,
I must say.. so far from what I have seen of this version..
I am impressed.. it is one of the best Releases from my testing so far.. (in
a LONG time)
as far as all just working nicely out of the box.. So Far, Excellent..
On 9/4/07, Easter, David [EMAIL PROTECTED] wrote:
** The
Check NTE:CFG-Notification Events form and modify there the value.
If don't work create manual entry for each one.
Pedro
MX
On 9/5/07, Rami S Ayoub [EMAIL PROTECTED] wrote:
**
**
Hi List,
I'm Facing problem with Task Notification by email its only sending Alert
which I have configure
I had the same problem in our setup as well. It turned out to be a simple
name resolution issue on the network. I used a modified URL to test the
FB/Midtier functionality separately. It was something like:
This may be resolved in later patches but I had the same issue when SD 7 was
first released.
There’s a filter that calls a notification message tag that has the wrong name
it. The filter is called: TMS:TAS:Notification_AssignedToGroup_CallGUIDE
This filter performs a Set Fields Action as
I'm having an issue with the UT similar to what Mary reported with the Admin
tool. It crashes whenever I open it. Anyone else experiencing such joy?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday,
Fields (of AR User form) that are in Crystal report,are not visible when I
run the report through AR User.
Field(column) are visible when I run the Crystal report directly.But when I
run the same Report through AR User tool some columns are not visible.
--
View this message in context:
well this is what I did now.
On first try I just putthe $MENU$ in the AL I created.
So now I proceed as you are mentioning.
But then excuse me but what next ?
Actually I don't really see how that should change the situation ?
Could you give more tips on that please ?
Thanks
Serouche
Kaiser
the run process won't work as my concern is on the web.
I shall try your first idea.
Thanks
Serouche
Thad K Esser wrote:
**
Have you tried pulling the file that your menu reads from into an
unlimited length, display only field and then using string functions
(such as STRSTR) to find if the
maybe I shall give more details on my problem and the situation:
I have a file with a list of mailing-lists
I have created a form (A) with one character field which reads the file
and displays it as a menu
I have another form (B) with a character field where people add emails
(CC list).
What
Hello Listers,
I have an application here in the organisation which has a .NET console
integrated with Remedy back-end tables. Let me explain the situation.
The .NET console inserts records in a staging form. It is also possible to
add files as attachments from the front-end. The .NET screen
Hi,
I've been informed by our DB people that the new oracle instance seems
to be correctly configured and running so I have requested to stop the
old instance and have retried a new installation but I still get the
same error...
Hello ARSList,
This is my first e-mail to this list but I have been monitoring it awhile
for now. Yesterday I bought a new machine and installed Windows Vista
Ultimate, 64-bit onto it. Today I installed SQL Server 2005 with Service
Pack 2 on it, and now I started installing ARS 7.1. Everything
Log into the database and perform the following sql:
select dbversion from control;
On 6.03 the result should be 21
--
Jarl
On 9/5/07, Tournier, Pascal [EMAIL PROTECTED] wrote:
Hi,
I've been informed by our DB people that the new oracle instance seems
to be correctly configured and
Hi Jarl,
I've opened a sql session to the new instance and the version returned by this
command is : 22
Regards
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Wednesday, September 05, 2007 12:27 PM
To:
This week I downloaded from the patches section the ITSM patch 5 installer,
which is supposed to be one monolithic installer to patch all installed ITSM
apps in one go. I ran this installer against a latest version ARS 7.0.1
patch 4 server. It would stop and hang and do nothing for hours, and
What do you mean by ...bounce people from adding mailing-lists into
the CC list field? Do you mean you want to force people to use the
values as presented in the menu and prevent them from typing stuff in?
-Original Message-
From: Action Request System discussion list(ARSList)
There is probably some other device with a MAC address that is feeding
the license tool that bogus MAC. When you do an ipconfig /all, what
MAC does it display?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Koelemij
I tried this once with no response. I'll try it again.
Hello,
Has anyone done an import of MS Access from an Active Link?
I believe you can do it through series of DDE actions, but I'm having
trouble with the right combination. I believe the first one has to be
[OpenDatabase database], and the
what I mean is that Remedy users type in what they are by policy not
allowed to type i.e mailing-lists
these mailing-lists are in a file outside the Remedy
so my problem is: how can I make the Remedy read the file, compare the
content with what people type. And every time a user type in
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