Hi,
RRR|LoginConv works even if you have Submitter-Mode-Locked. The reason is
that the records are updated using ARMergeEntry(), which is how AR Import
does it. This will leave Modified By and Date intact as well.
Best Regards - Misi, RRR AB, http://rrr.se
Matt
yeah there are a few
Hi,
I am using LoginConv and it works really fine for me!
Best regards
Janne
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Misi Mladoniczky
Sent: den 5 november 2008 09:20
To: arslist@ARSLIST.ORG
Subject: Re: Changing
I will be out of the office starting 05.11.2008 and will not return until
10.11.2008.
Service Desk: Volker Keck
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janette Galvan-Diaz
eMail to all available SIMS staff (global):
[EMAIL PROTECTED]
In
Took awhile to setup. I created filters using direct SQL statements to update
all of the data tables we are using with the new login names.
ARS 7.1/ITSM 7
Jason
From: Janne Olsson [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 5, 2008
Classification: UNCLASSIFIED
Caveats: NONE
Hi all,
Hopefully this is simple, but I'm trying to query 5 oldest open tickets in my
queue. I know I can query all my open tickets and sort on the Create Date to
get the top 5 oldest tickets but I only want 5 oldest open tickets returned
in the
All,
Based on the information on the BMC/Remedy Education web site, RSP and even RAC
are changing. RSP is now a closed book exam with True/False, Multiple
Response, Multiple Choice questions. The exam is administered at the end of
the Application Requirements Analysis, Design and
I don't believe there is a way to control how many results are returned
by a single query. The only way that you can limit number of results is
through Tools - Options and adjust the setting there, but that will
affect all queries.
Thanks,
Gary
-Original Message-
From: Action Request
Pardon me if this doesn't concern you.
Tim Button here. I, like many of you get bombarded throughout the day
with calls and emails for project work throughout the country. I have
been on several long-term projects for the past 3 years and it looks
to be a while longer.
The Remedy circles
Hello All,
Thank you for answering and the inputs have been helpful to me. I have
question regarding to the e-mail attachments, how would I send the
attachments to the data form?
Thanks!
Manjari R. Shrestha
Junior Programmer Analyst
SAIC
12530 Parklawn Drive, Suite 350
They will be saved in files in the User's home directory (In the user tool do
Tools - Account - the Users button). Here is a partial listing of the file
types used:
{Form}.arf form definition file
{Form}.arv form view file
{Macro}.arq saved macro (in
We're pretty much done with our basic installation and now want to have
some
users test our 7.1 ITSM system. However, I'm not entirely comfortable
with
putting the user tool on desktops.
We have users who are using the 6.x system and have stored searches and
macros.
I don't want to
Hi,
RRR|LoginConv will do everything. You do not need to set anything up.
If you are converting all your users, it will take a lot of time to run
RRR|LoginConv though. In that case, you should prioritize your forms, and
run the important forms first.
I guess that among the highest priority
Thank you! This is exactly what I needed to know
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Wednesday, November 05, 2008 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 7.1 user tool
Richard,
Over the years different versions of the desktop client pointed to a different
directory. Some pointed to a directory under the root C:\ directory and others
under C:\Program Files. Even these had some variation for the default.
Additionally users could point the install to custom
I did a simple install on a windows2003 server of
7.1 patch 5 and Tomcat (IIS as the web server).
When I try to get to the config.sys page I get Service Unavailable.
This looks like it could be permissions, but where?
Any other causes (I have tried searching ARSlist and following old
We used these steps when we encountered the same problem on 7.1 patch 3:
1. Make sure you can browse localhost; if you can't, check:
a. the c:\windows\system32\drivers\etc\hosts file to make sure it
has an entry with the server's IP/localhost
b. under IIS Admin/web
Hi All,
I'm wondering is there any way that I can easily import Service
Targets in SLM? I know about the Import/Export functionality, but what
if I have to start from scratch and have to import over a 1000
records? Any ideas will be much appreciated.
Regards,
Ismail
Turned out the event log showed that I was loading the 64 bit instead
Of 32 bit version of asp.net, so followed the Microsoft instructions,
And presto fixed.
(yes I had looked there, noticed later messages not that one, sigh).
... Daniel
-Original Message-
From: Action Request System
Awesome!! thanks Misi
--- On Wed, 11/5/08, Misi Mladoniczky [EMAIL PROTECTED] wrote:
From: Misi Mladoniczky [EMAIL PROTECTED]
Subject: Re: Changing Login Name
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 8:20 AM
Hi,
RRR|LoginConv works even if you have Submitter-Mode-Locked. The
I just thought I would share this with everyone, since I solved the
problem myself (the check is in the mail).
It was a .dll issue
caieventcmd.dll from the latest Change Management (7.0.3 Patch 008)
install has a date of 7/28/08 10:06 AM
The root problem is the ar.cfg line:
Hi,
We are running 7.0.1 patch 2 on Windows with SQL 2000.
I am trying to understand the process around viewing a worklog on the
Helpdesk form. Basically the Active Link does the following:
HPD:INC:DetailWorkLog_101_BoundCount
Open on Helpdesk Form with selection of View button:
Set z1D
I have a menu attached to a character field. It displays two fields
(Business Unit and Description) and returns a third field for the value.
This works OK in the User tool. The menu is displayed showing all the
Business Units with a plus sign to expand individual Business Unit
choices. On the Mid
Hi Tim,
Here's my best guess: I think the confusion here comes from the button itself.
The button is labeled close and not cancel, so it doesn't cancel an entry. The
purpose of it firing on close is so it can recalculate the number of
inbound/outbound entries. For instance, if a user hits view
Hi
We are upgrading to ITSM 7 from 6.3. Our current service desk installation and
business process makes much use of incident reassignment across change of shift
as well as escalation through tier 2/tier 3 etc. We're kind of using
assignment as a tool to help incident management as well as
One pitfall is the fact that the system wants to ensure that a Assignee is set
when the ticket is in Pending or In Progress status.
If you preserve the status and allow the user to reassign, the system will also
have an issue if they dont have the Assignee filled in (or it should for that
Matt,
Thanks, I misspoke this happens when opening selecting the view button
on the Helpdesk form, this AL fires. The close does nothing, it is
after the fact. I would think you would want to do this on the worklog
side after hitting save.
-Original Message-
From: Action Request
Hey list!
I was wondering if anyone out there is using reporting services or
direct SQL to report out of the ARSYstem database. If so, how are you
dealing with the date conversion and daylight savings time?
I'm using the following to convert the date time (i'm in the PST time
zone)
Hello List,
Did anyone faced this warning while opning Request entry console in Service
Request Managemant.
Logged in user not recognized. Contact your Service Request Management
administrator. Now closing Request Entry. (ARWARN 150109)
Can anyone suggest what is the meaning of this Warining..
We are using functions that from a reply Thomas Bean posted to the ARS Llist
on 10/2/07 with the subject Convert Date in to timestamp in remedy. These
function take into account DST. They are setup for CST but easily modified
for PST (same as us).
Let me know if you would like me to forward the
Greetings all,
I was wondering if anyone had a copy of this that they could send to me. It
looks like BMC revamped their developer network site and I can't find it.
Thanks in advance!
Jon
On Fri, May 2, 2008 at 10:20 AM, Rick Cook [EMAIL PROTECTED] wrote:
** I wish I had published this last
I'm wondering how I should read this sql log. Can someone help me out?
/* Wed Nov 05 2008 15:01:47.4860 */SELECT
helpText,changeDiary,objProp,owner,lastChanged FROM arschema WHERE
(schemaId = 973)
/* Wed Nov 05 2008 15:01:47.4860 */OK
/* Wed Nov 05 2008 15:01:56.6300 */SELECT name,
Richard,
you might also consider convincing your users to use a preference
server. From then on forward all their settings would be stored on the
server, which means that this would not be a concern moving forward.
Additionally, they would have access to them even when they log into
some
I have always written my own install that backs those out and then put them
back in. Also there might some conversions in those files required.
You would loose the searches and macros but I really try to steer my clients
to the web for 7.1 and above. One day the User tool will go away.
Listers,
I sent him a copy off list.
Regards,
Mario
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Mario Roehr sent me a copy. Thanks!
On Wed, Nov 5, 2008 at 4:50 PM, Jon Chau [EMAIL PROTECTED] wrote:
Greetings all,
I was wondering if anyone had a copy of this that they could send to me.
It looks like BMC revamped their developer network site and I can't find it.
Thanks in advance!
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