I just got the following errors with the 8.1 API against an 8.1 server
(VERSION = 8.1.00 201301251157)
ARGetServerInfo == 2, 123, Unrecognized server information tag 358
ARGetServerInfo == 2, 123, Unrecognized server information tag 357
ARGetServerInfo == 2, 123, Unrecognized server information
Inaccurate error messages remind me of my first winter in Alaska last year
where when the temperature late one night when I was returning from a late
night movie show, was in its sub zeros, I still recall it was about -12 or
-15 Fahrenheit (close to -24 to -26 Celsius) and in a hurry to get into a
Hello Mau,
The incident id is generated on form HPD:CFG Ticket Num Generator, its
request ID field has
the default prefix as INC, if you change it here it will get applied for
incident creation.
To address your requirement you need some customization as bellow
- For each
Hi Team,
We are facing an error while approving any request through email.
Error Sample:-
a) Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4934
Message Text: The modify
The tool make a photograph of the application ARS remedy using Api remedy.
This picture takes on average 15 minutes; only in this moment ARSurf connects to
the application server remedy.
During this fifteen-minutes connection, on the machine where the exe Arsuf is
launched, a proprietary DB is
What code is giving this?
On Oct 18, 2013 12:40 AM, Ben Chernys ben.cher...@softwaretoolhouse.com
wrote:
**
I just got the following errors with the 8.1 API against an 8.1 server
(VERSION = 8.1.00 201301251157)
ARGetServerInfo == 2, 123, Unrecognized server information tag 358
We have found a Mozilla browser, Fennec, that allows me to open Remedy forms
directly on the Windows mobile device.
I can now navigate to my form and scan barcodes directly in to my form fields.
I have a list of assets in a table field, and will be able to scan in serial
#'s.
**
This might be fun on a Friday!
The best\non-useful error message I have ever seen was on an old Data General RDOS Mini-Computer (remember those?)
A "system level"violation came back and said:
Error: You Can't Do That
BMC Remedy is full of these and they need to at least point you to an
I¹m coding a program that checks BMC foundation data and I enforced a
unicity on « first name + middle name + last name » and a customer told that
« BMC Doesn¹t do that », here was my reply:
Yeah but it's so dirty to have that... And then later customers complain
people of service desk have a lot
Hi,
We have a serious issue. Our company has strictly mandated that no
customizations be made to our ITSM system - unless BMC does it via a Hotfix.
Management states that BMC informed them not to customize. (I believe
it's more than an issue related to upgrades - not sure what all was
What version are you on? In the newer versions, BMC has made it easier to
customize the system and every version, they try to take more and more
customer customizations and make them something you can configure within
the tool. So I guess the first question is if you are on a version that
supports
The comment you state that Support provided is the starting point. Doug Mueller
has made the same statement during presentations at WWRUG. The difference is
that Doug will then add that if a customization is required to meet a specific
need and there is no way to do it OOB then do the
Honestly, this petition should of never been posted. In all fairness, Deepak
needs to find some other means to circulate this request. Like the old saying
goes, The road to hell is paved with good intentions. You cannot send
something like this out and not expect to start some type of
It's a slight change of topic, but in my organization we use the Corporate ID
for the menu on Customer*+ on Incidents, and instead of using an actual
Corporate ID, I just use the format of Lastname, Firstname (Department)
because while you may have two people with the same name, you usually
My favourite error message:
Bad user. Replace and strike any key.
(From a dos program with a list of entries, navigated with up and down
arrow keys, selection with enter key - you got the error message if you
pressed left or right key)
Den 18-10-2013 15:06, laurent matheo skrev:
**
I'm
I installed 8.1 Patch 2 on my development server this week, and it appears to
have broken my Mid Tier. I should have known better than to apply a patch so
hastily put together that the documentation for installing it is included in a
file called Redme.txt (located in the
My favorite is from the old DEC mainframes from the 1970s. It was simply
?
Rick
On Oct 18, 2013 6:50 AM, Jonas Stumph Stevnsvig arsl...@stevnsvig.com
wrote:
**
My favourite error message:
Bad user. Replace and strike any key.
(From a dos program with a list of entries, navigated with up
It´s just the Incident ID field. This MSP has different tentants and they
want to have a unique sequence for each one of them. I understand that the
OOTB doesn´t let you have separate sequences then ... what about the
prefix, does it come OOTB?
Thanks!
2013/10/17 Roger Justice rjust2...@aol.com
There was another email that answered your question with suggestions that
included creating new forms and new workflow to do what you are requestiong.
All of the Active Links will need to have the Company name as a qualification.
-Original Message-
From: Mauricio M.
In one of my first jobs, I had to work in a customer service department with a
system called JBA, which we all joked stood for Joke Bass Ackwards as it
really was one of the most agent-user unfriendly systems. It had a help system
that was comprised of multiple levels, each getting more
**
You could argue that part of your "competive advantage" over your competition are your internal processes and tools. If you are using the same processes and tools as others, how can you differentiate yourself from a competitive standpoint ? (I'm not sure what your business does or what services
Rudra,
What version you are facing this error?
The behavior you have reported is a known Defect SW00410854 in 8.0.
You can reach out to BMC Support to get the fix.
Hope this helps.
Regards, Kunal
On Fri, Oct 18, 2013 at 2:49 PM, Rudra K rudra3...@outlook.com wrote:
Hi Team,
We are facing
Thanks Roger and Ranjit, and everyone
That should solve the requirement
Best Regards,
-Mau
2013/10/18 Roger Justice rjust2...@aol.com
**
There was another email that answered your question with suggestions that
included creating new forms and new workflow to do what you are
requestiong.
**
We are on AR System/ITSM 7.6.4 and I have explained to the team that we
have overlays which manages these code changes. The reply was No code
changes - and BMC has to fix their application. (oh brother)
From: Action Request System discussion list(ARSList)
I agree with the suggestion from Tauf. It sounds to me like Remedy is being
set up to fail in your organization, and you can extrapolate whether that
impacts your job or not. If you otherwise like your company, see if you can
find someone logical in the circle of decision makers, schedule an
Hi, Kunal.
Thank you for your response.
We are using ITSM 8.1 ,This issue is inconsistent, earlier it was working fine..
Regards,Rudra
Date: Fri, 18 Oct 2013 20:15:35 +0530
From: kunalda...@gmail.com
Subject: Re: Approval Error
To: arslist@ARSLIST.ORG
**
Rudra,
What version you are facing this
ARGetServerInfo
J Ben
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: October-18-13 14:15
To: arslist@ARSLIST.ORG
Subject: Re: A bit of Friday humour in BMC's Error messages
**
What code is giving this?
On Oct 18, 2013
Is this the C API then?
On Fri, Oct 18, 2013 at 9:55 AM, Ben Chernys
ben.cher...@softwaretoolhouse.com wrote:
**
“ARGetServerInfo”
J Ben
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
*Sent:*
It sounds like you are getting some good advice and have considered your
options. I also favor the clean install and moving of the customizations. If
you find it helpful and weren't able to attend WWRUG this year, my colleague
Rick presented a Remedy 8.1 Best Practices presentation there. You
Invite your management and Doug Mueller to have a discussion together. If
Doug cannot reassure them it can be done, no one can.
Susan
On Fri, Oct 18, 2013 at 10:42 AM, Pierson, Shawn
shawn.pier...@energytransfer.com wrote:
**
I agree with the suggestion from Tauf. It sounds to me like
Yes.
Ben
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: October-18-13 18:04
To: arslist@ARSLIST.ORG
Subject: Re: A bit of Friday humour in BMC's Error messages
**
Is this the C API then?
On Fri, Oct 18, 2013 at 9:55
Sorrycan't help you then...I don't know the C API, just the Java one :(
On Fri, Oct 18, 2013 at 11:11 AM, Ben Chernys
ben.cher...@softwaretoolhouse.com wrote:
**
Yes.
Ben
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf
Hello All,
We have structured email interface (using template) .We are on ARS 7.1
version.
It was working fine till yesterday but it is not working. Whenever we are
sending email to particular mail id and when that email template gets
parsed ,i am getting following error :
*You do not have
Did you make sure that at least one security group the email account has
access to field 1 on the form?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant
Sent: Friday, October 18, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Need
Hello All,
We have structured email interface (using template) .We are on ARS 7.1
version.
It was working fine till yesterday but it is not working. Whenever we are
sending email to particular mail id and when that email template gets
parsed ,i am getting following error :
You do not have write
Hello ,
Request ID (ID is 1) has three permissions i.e. Submitter ,Public and
Assignee. Whereas user (created for this email interface) has admin
permission and fixed license.
Regards,
Amit B.
On Fri, Oct 18, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
**
Did you
Hi,
Please check field 1 permission groups. Have you given all write permission
to the specific email interface user required for field1. seems only
permission issue for this user.
Regards,
Sandeep Pandey
On Fri, Oct 18, 2013 at 11:22 PM, Remedy consultant raccons...@gmail.comwrote:
**
Hello Sandeep,
Request ID (ID is 1) has three permissions i.e. Submitter ,Public and
Assignee. Whereas user (created for this email interface) has admin
permission and fixed license.
Regards,
Amit B.
On Fri, Oct 18, 2013 at 2:07 PM, Sandeep Pandey sandeep.rem...@gmail.comwrote:
**
Hi,
You list the groups, but what is the permission (View or Change) for each group?
Also, look to see what forms have been modified since it was working. The
error may be from a form that gets pushed to.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
I didn't think I needed help. The laugh after reading the error guide
spurred me to write the email. That's all.
Ben
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: October-18-13 19:13
To: arslist@ARSLIST.ORG
Subject: Re: A
LOL! I have been thinking we need a visit from Doug too (not just around
customizing but also for CMDB expectations reality check). In our org
there are many of the same perceptions; that ITSM doesn't work how we want
so it is broken. Occasionally somebody suggest that BMC needs to fix it.
That's why we're a 'custom' shop. Our company is quite unique and has a
vision and requirements that don't exactly fit the mold. Plus our business
grows quickly and adds new requirements that ITSM may not be able to
support OOB. We have our own equivalent of ITSM, just our version.
Koyb might
So now that I have thrown out there that my team (and a few others) are the
floodgate keeper closers... Can anybody point me to or share (offline
even) a solid (ish) way to estimate effort levels? We are still learning
and making the transition from all custom shop to ITSM shop and now more
Does your company have the same unrealistic view of all application software
or only BMC's?
Feels like a Friday type thread, only a Dilbert version of it.
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: October 18,
Hi Koyb,
I understand your frustration and I've seen similar edicts over the years.
Like you I don't agree with them. Some observations
It seems very easy for people to rush to blame any dissatisfaction with
ITSM on the presence of any or too many customizations.
Remedy ITSM has always been
Custom users are happy users.
-John
On Fri, Oct 18, 2013 at 3:46 PM, Rod Harris r...@smapps.com.au wrote:
**
Hi Koyb,
I understand your frustration and I've seen similar edicts over the years.
Like you I don't agree with them. Some observations
It seems very easy for people to rush to
**
That's a scary thought. I hope they do not have this point of view with
any other application. It's unfortunate because BMC is a really good
product, however our Managers are sending out this bad publicity due to a
lack
of understanding of the BMC products. When I try to explain -
Maybe:
1. Check to see if workflow is pushing to another form, which could be
the Field 1 in the error
2. Verify workflow isn't attempting to write to Field 1: 'pushing all
fields' shouldn't include Field 1
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
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