I follow two ways to reach the Help Desk Form and view the Incident Number
INC00319263 through an URL, but in both cases when i try to loginwith my
credentials the system gives back to me the message of Authentication
failed.The two URLs i used are
Hi Fred,
Yes, you're so right. Only, in our case, the client is not willing to create 3
virtual RHEL instances from the physical server. They give a reason that their
vendor support costs will then become three-fold.
Thanks
Radhika
+44 20718 25880
-Original Message-
From: Action
Then the only way to have multiple ARS system running on the same machine is to
put them on different TCP ports (and only 1 of them can use portmapper)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan,
Hi List,
Environment: ARS 8.1, RHEL 6.4
When I install ARServer, by default , the armonitor.conf gets placed in
/etc/arsystem/servername/armonitor.conf
Is it possible to move the armonitor.conf to a folder of my choice? The
arsystem startup script appears to have a hard-coded reference to
Thanks folks! John, the quotes were added by excel. I tried taking them
out to see if that affected it, but no go
Fred, I'll pull a .arx and see if I can't replicate it.
Warren
On Wed, Feb 19, 2014 at 5:18 PM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Warren,
Are the double
Hi,
Today I tried that.
If I install 3 AR Servers on one physical server on 3 ports connected to one
database, it only works if they're not part of a server group.
If I add the 3 AR Servers in one physical server into a server group, the
Remedy service refuses to start. Can you please
Radhika,
I'm REALLY confused about what you are trying to do now.
According to the docs from BMC
https://docs.bmc.com/docs/display/public/ars81/Installing+multiple+instances+of+BMC+Remedy+AR+System+on+one+computer
They don't indicate that you can't put multiple servers on the same server
I am receiving ARERR [552] The SQL database operation failed. : ORA-38141: SQL
plan baseline SYS_SQL_PLAN_19c5fd83b7bfd1e7 does not exist when refreshing the
Incident Console. When the Console first opens and the table refreshes it
returns the error, when I hit the Refresh icon it returns.
This is a definite sign that someone is monkeying around with your database.
Have you asked your DBAs to help with performance tuning on Remedy lately?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
No I try to keep them out of the system. I will hit them up though and see if
they decided to Help with something.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 20, 2014 9:23 AM
To: arslist@ARSLIST.ORG
Hi,
This has always been a requirement I think.
Maybe your best option is to make a soft link named /etc/arsystem pointing to
a directory of your choise?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at
You could setup redirection using iptables to achieve what you want. Each
server would effectively be listening on all ip addresses on different
ports, but the redirection would redirect things as desired.
http://www.cyberciti.biz/faq/linux-port-redirection-with-iptables/
If done properly, the rpc port mapper could work on all interfaces for all
3 servers. I say could because it's probably not been proven/done, but
in theory it should work.
Axton Grams
On Thu, Feb 20, 2014 at 9:59 AM, Axton axton.gr...@gmail.com wrote:
You could setup redirection using
Warren, would it be possible to create three fields for the three bits of
information and then combine them into the real field using a filter?
Drew
SCAB
Honduras
On Thu, Feb 20, 2014 at 8:45 AM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
**
Thanks folks! John, the quotes
Folks any advice/inputs as to what is missing causing the issue said in the
mail below...
- FRQ
On 19-Feb-2014, at 23:08, MOHAMMED FAROOQ BABA frqb...@live.com wrote:
Hello List,
There’s an intermittent issue going on in our Production Environment wherein
a SR's (Service Request)
Warren,
I tried it with the Data Import tool 8.1 and even though the CRs were not
visible in the .csv file when viewed with notepad it imported multiple lines to
the field in question.
So if an upgrade is in your future it looks like it will work then.
Thank you,
---
John J. Reiser
Remedy
Our Oracle DBA turned Plan Stability off and the error no longer returns. He
said that we will leave Plan Stability off until Oracle fixes a bug in that
utility but performance will be impacted because the queries will run
erratically. I asked when they turned Plan Stability on and was told
When doing a migration to a new AR server, is there a way to handle all of the
links that people have in existing email notifications? They will be pointing
to the old server name that no longer exists.
For example here is an existing link someone may have in an email
Add to your ar.conf (ar.cfg) the IP-Name entry
Server-Name: hubprmap2
IP-Name: hubprmap.AD.HubbellPlano.com
This will allow the AR Server to know itself by both names. You can have as
many IP-Name entries as needed.
And you will probably need to add to your Mid-Tier the old server name
this is typically why I like my 'server name' to be an alias instead of a
machine name, that way when moving to a new server, you don't need to worry
about this. You need to worry about it at the moment, but if you make your
'new' name, an alias that can be re-pointed as necessary, it's the last
Recently noticed that when we clear out data it does not stay that way.I'm
suspecting this is because I've got the Sandbox Enabled (Yes). Am I really
getting any benefit from this setting considering we do a fair amount of manual
updates, especially to In House Applications, which are not
So LJ, if I want to fix it for going forward on the new system I can change
the Server-Name to something generic like RemedyProd. Would I then need to run
the MPS Remedy Restore Tool to update the references? And does the new name
just need to be resolvable by the midtier and app server (just
Fred,
If I add the name to the Mid-Tier would I then have Two of everything in the
midtier? (One for each server)
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 20, 2014 12:58 PM
To:
I'm looking to see if there is a tomcat trick that would let me substitute the
new server name in there and redirect the url.
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Thursday, February 20, 2014 1:59 PM
To:
Hey listers, is anyone aware of any ITSM related groups or forums in Oklahoma
City area? Historically I have attended a number of itSMF events at the
Dallas LIG, but doesn't look like there is a LIG or any other ITSM related
group around here that I can find. Anyone know of any in the area?
Chris,
You are correct that the Deter If NULL setting is causing this. In my
opinion, if you don't have anything that you are reconciling or
normalizing, I don't think you would need the Sandbox. But someone may
have a different opinion in that area.
Lisa
-Original Message-
From:
Not sure it's because you have the Sandbox enabled but it could be due to
having a matching Recon ID record in a 2nd dataset.
Not sure which fields you are running into but I noticed there's workflow
that sets the Status back to Deployed when I set the status to Delete in
the BMC.ASSET dataset
Thanks Lisa, I really don't have anything I'm reconciling through that data
set. I've got integrations but they are going through other datasets I've
created. The Sandbox really seems to be doing me more harm than good.
--
Thank You,
Chris Danaceau
FINRA
240-386-6728 (desk)
301-367-8949
I use quite a lot of SQL in my workflow, yet somehow never discovered this
one before. It turns out that if you're using SQL to pull data back for a
Set Fields action, it must begin with the SELECT keyword, or it won't
return any results.
For example, if you have a Set Fields with this SQL:
I think there are security requirements for web applications and one of the
requirements is to prevent SQL injection. Not sure, but perhaps Remedy is
using something of this sort with the midtier.
I ran into something similar with iReports and Jaspersoft when I was
writing an SQL query only mine
Nathan,
the doc https://communities.bmc.com/docs/DOC-17017 is as close to an
'official' list as I know exists...and some of its links appear to not
workyou may try checking in with BMC Communities, there may be support
for one and you can help setup one in your local area :)
On Thu, Feb 20,
Interesting, thanks for this info.
I suppose this could be what's going on, but I'd think it would be more
appropriate for ARS to error if the SQL violates some rules, rather than
operate as if the query returned no results. It's misleading. Also, the
documentation mentions nothing about any
Many organizations build stored procedures for complex queries that you can
execute instead of plain select statements because that SQL may be shared
between multiple applications and it's easier to maintain in one place. Do you
know if this limitation (that I haven't seen any documentation
the interesting thing is that what I remember of the docs state that Remedy
does no syntax checking of your SQL to determine if it's accurate, it
trusts you to do that. And because of that, I must wonder if you traced
the SQL all the way to the DB and determine what it's doing with thatto
see
I typically add it as a legitimate DNS Alias, although, for a Mid-Tier
perspective, the only thing that matters is that the Mid-Tier knows what
app server to connect to for that name, and that the app server knows
itself by that name...beyond that, it doesn't matter much if it's a dns or
a host
LJ, the doc indeed does say that there's no syntax checking, and I did
chase it down the rabbit hole insofar as to do a SQL log to confirm that
ARS thinks it's submitting the SQL to the DB. Just to make sure, I then
cut pasted that same SQL from the SQL log and into a query window and
executed
Hi Nathan. There was a Tulsa RUG for a while, put on by a giant oil and gas
company there. Ask your sales rep if they're still having those. Kelly
Deaver may also be able to provide some info.
Drew Shuller
SCAB Honduras
On Thu, Feb 20, 2014 at 1:44 PM, Nathan Aker nathan_a...@mcafee.com wrote:
I received this in the mail today!
BMC Software Customer Support Notice
This information describes Service Pack 5 for version 7.6.04 of BMC Remedy IT
Service Management. February 19, 2014.
___
UNSUBSCRIBE or
In ITSM 8.1 I was able to make slight changes versions of both those URLs
work.
I wasn't able to get the first one to work with either the the field name
or field label (I didn't bother trying with URL encoded special charters in
field label attempt). I changed the Incident Number reference to
I have a question for the LIST.
Can you bring up the 8.1 calendar from with a different web page, sort
of like a web part. I tried to use the test drive BMC has, but it keeps
coming up to the home page. Basically I just want ot have a link on a
web page that brings up the calendar using a
Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system outside
of the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ.
They are thinking that they can use some magic with SSO and federation to do
this. We are using the
It also depends on what they want access outside the network. If it is for
employees (who happen to be outside the office) then they can VPN into your
network and no ARS changes will be needed.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Howard,
A reverse proxy exposed to the internet would be one way I have seen it done
On Feb 20, 2014 3:54 PM, Howard Richter hbr4...@gmail.com wrote:
**
Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system
outside of the corporate
I've once hit a limitation wherein a long SQL command (which ran perfectly
on the SQL client) didn't work within the SQL Set Fields action and returned
an error (do not recall what error as this was many years ago). So since
then I have tried to limit my use of SQL in Set Fields only if the number
Yeah, things start to get funny when you surpass the varchar limit
(typically 4000 chars) and head into LOB territory. Maybe it had something
to do with that.
I've never used such a large query in a Set Fields, so I don't think I've
ever seen this issue.
-charlie
On Thu, Feb 20, 2014 at 3:21
Yup, same here. We had a little internal rift internally between a few
teems. Team X decided that servers didn't need to be placed in the DMZ to
expose to the outside world; they would just proxy to the LAN via F5 load
balancer. Team Y said no thank you, we should not have servers that are
Either within our DEV environment which we have just upgraded to SP5, the mid
tier running Version 7.6.04 SP5 201401161615 Hotfix and within our Production
environment running SP4 with mid tier running Version 7.6.04 SP4 201312261406
Hotfix, when you open an Incident and go an expand any work
One sort of danger in bringing midtier externally is that midtier can
give you a lot of access to things ... if you have the correct login.
If the goal is to expose some capability externally - you might want to
consider the most excellent software from Kinetic Data - where you have
full control
Couple things -- using the login in the URL - is probably a bad idea.
(Multiple reasons)
(See my last post about poking around on MidTier)
Kinetic Calendar can do what you are asking:
http://demo.kineticdata.com/kineticCalendar/calendar?id=sample_scheduled_changes
Take the above URL -- put it in
I would consider the VPN strategy, or perhaps an email interface. Exposing
the Mid-tier outside the DMZ can be done safely, but requires cooperation
with your network security team.
Rick
**
Yup, same here. We had a little internal rift internally between a few
teems. Team X decided that
It was a lot less than 400 characters on my SQL statement from what I
recall. More like 512 or less. I recall contacting Remedy Support regarding
that and if I remember right they came back with its as designed. I do not
recall what resolution I had to resort to, but I'm guessing I might have
gone
I believe it is an issue with the c libraries they use for oracle that it can't
handle any comments, because I have used BEGIN
procedure_name('parameter1','parameter2', $parameter3$ ); END; before but
comments are a no go, I also have used select function_name('$parameter$') from
dual to get
Really? When I made a test on 7.6.04 and 8.1 the stored procedure returned a
value, though you needed to cast it on some occasions.
https://bmccommunities.jive-mobile.com/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F93451
Mobilis in Mobile.
Le 20 févr. 2014 à 21:42, Charlie
All,
It was a very strange hallway conversation. Someone put an idea out that using
some magic with SSO and then they can have access to the system.
Currently the only access is internally, either local on our net or via VPN
(and using SSO or a fixed password)
Also if someone knows of any doc
You can put a reverse proxy (Apache/mod_proxy, etc.) in a DMZ and have it
act as a middle man.
You can put a mid-tier/web server in a DMZ and allow it to talk to the
ARServer on an internal network.
I would not put an ARServer in the DMZ.
I would not expose an ARServer to the internet.
Hi Team,
I am facing an issue with SLM.We have created the SLA for Change
Management. Here, the SLA`s are attached but not started.
Have written the qualification as
start- Change request Status = 3 ie., planning in progress.
stop- Change request Status = 4 ie., school dule for review.
Goal
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