.NET and ARAPI 7.X

Hello. I am trying to make a .Net webpage using the arapi.net 7.x. but it will not work. I have registered BMC.ARSystem.dll in the project (I am using VisualStudio 2003), and compiles an empty page. When I'm running the page I get this error message: === Pre-bind state information ===

Re: Known Countries the ARSlist is sent to

Hi All In my opinion Union of Soviet Socialist Republics should be replaced by Russian Federation Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Sunday, August 05, 2007 8:53 PM To:

Re: European character set issue

Hi Liters, anything on this? Regards Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GG/EIL) Sent: 31 July 2007 06:59 PM To: arslist@ARSLIST.ORG Subject: European character set issue **

Re: AREA LDAP SSL 6.3 Plugin Cores (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Mike, You are able to login without ssl, correct? If you feel that your certs are correct then you have to focus on the AREA LDAP form. BMC support wasn't very helpful and not many people have implemented LDAP authentication for Remedy. You have to

Changing Window Title

All, I'm needing to change the window title on a specific view of a form for the mid-tier. Its a ticketing application thats been opened up for other departments usage, and instead of saying IS Tickets, it needs to say department Tickets. Within admin I've amended the HTML title tag to read

Re: European character set issue

What do you mean by European character set ? A lot of European countries have variations, for example French, German and Spanish all have some (different) characters. Even countries that are close to each other, like for example Denmark and Sweden, have slightly different character sets. John

Re: ARDBCFields not populating in overview console

...and that's why I shouldn't work on the weekends. Thanks Roger! Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Forcing Login Name to Uppercase

I have a request to force the entry of the login name to upper case on the Mid-Tier login page. Is there a recommended method of doing this? We are using Mid-Tier 7.0.1. Thanks, Roy Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218

Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Create an active link with a set field value UPPER($field$)... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W. Sent: Monday, August 06, 2007 9:20 AM To:

Re: Obtain ARSystem.Exception message w/vbscript

What version of the .NET API are you using? And exactly what error message are you getting back? Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haralson Kevin - kharal Sent: Friday,

Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Alex, I think that Roy is asking how to have the login name always be in upper case when the user tries to login on the Midtier no matter how it's entered. I think it would have to be a change made in the login.jsp to cause that to occur. Dave -Original Message- From: Action Request

Re: Forcing Login Name to Uppercase

The best way is to find the line in the Login.jsp file for the login and add a javascript onchange action input type=text NAME=username id=username-id maxlength=30 value=%=name% class=Login size=20 onChange=javascript:this.value = this.value.toUpperCase(); Fred

Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

The Mid-Tier login page isn't an actual Remedy form so I can't do any workflow. This will likely have to be in the javascript. Was hoping someone had done this before and I could save the research. :) Thanks, Roy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

Re: Forcing Login Name to Uppercase

Wow, faster than Google. Thanks, it works like a charm. Roy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 06, 2007 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Forcing Login Name to Uppercase ** The

Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Sorry for the confusion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W. Sent: Monday, August 06, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Forcing Login

Re: Known Countries the ARSlist is sent to

Dan, If not possible, NBD, can I (we) get a count from each country? Chris Pickering From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Sunday, August 05, 2007 1:53 PM To: arslist@ARSLIST.ORG

Solaris ARServer Installer - 7.0.1 patch 3

Has anyone experienced problems when using the ar_install script to perform an install on solaris with 7.0.1 patch 3 where the executable arserverd is unable to dynamically link to the oracle client? The installer got pretty far along before this became an issue, meaning that most of the

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

UNCLASSIFIED Try using a 32 bit Oracle client. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, August 06, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Solaris ARServer Installer - 7.0.1 patch 3 Has

Re: Changing Window Title

Hi Dave, Under 6.3, I've had success doing this with a JavaScript similar to the following: script top.document.title='foo'; /script It's been awhile since I've needed to do it, but I think the trick may have been to have the Active Link fire On Load or On Display depending on how you want

Re: Changing Window Title

Eric, I've been trying that method this afternoon, either hardcoding like that (which is ignored), or having an AL fire on form load to call the function (which fails). Was wondering if it was possible in CSS, but having had a browse, theres no such functionality in CSS (hadn't really looked

Re: Changing Window Title

We use the following in an Active LInk Run Process action (We put what we want in a field called zWeb Title Field) javascript:window.document.title='$zWeb Title Field$'; Set your Run If to ($CLIENT-TYPE$ = 9) AND (and whatever else you need) Fred

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for Solaris 32-bit. The strange thing is that it connects the first time arserverd is started during the install, but the subsequent startup of arserverd does not know where the client is installed. Something in the ar_install or

Simple way to add print to a dialog?

Hey everyone- I'm looking for a simple way to add a print button/function to a dialog form (work history on ISS tickets on 6.3) without doing all the workflow to run a report to send to the printer...is there a simple way that I'm missing? Linux server, Oracle 10g DB. Thanks, Chris Moore

RPC: Unable to receive

Hello listers. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive This is what I got in RUT when I move my ARS server behind the firewall, uncheck Register with portmapper, assign static TCP port and

Re: Changing Window Title

Fred, Excellent, many thanks. Ridiculously simple! Regards Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: 06 August 2007 16:03 To: arslist@ARSLIST.ORG Subject: Re: Changing Window

Survey Tool

Is anyone using this 3rd party app? http://www.kineticdata.com/survey.html What we are really interested in is a way a client can make their own surveys and send them out to a group of people with MidTier and see the results. ARS 6.3 SQL 2000 WinNT NOTE: I have moved to a new office. My new

Database restore from Production server to Newly built Test Server

Hi All, We have built a new physical test AR Server with exactly the same configuration as Production server and the same type of OS and database . We have the following suite of Remedy Products installed in our new test environment which is also exactly the same as our production environment.

Re: Database restore from Production server to Newly built Test Server

Simple. The only complication is that you'll need to momentarily stop the MS SQL service on the production server for a few minutes (which, consequently, will cause Remedy to stop as well). Once the service is stopped, go to the Data folder inside the MSSQL folder. Copy the ARSystem MDF and LDF

Re: Forcing Login Name to Uppercase

Roy, I had to do this too, but lowercase. Use a div style=text-transformation: lowercase ... /div around the username input field in login.jsp Check the syntax but I think that's pretty close... Doug ___ Doug Blair Remedy Skilled Professional dougatblairingdotcom +1-224-558-5462 ..

Re: Database restore from Production server to Newly built Test Server

Hi Norm, Thanks for the quick information. We had been following the same method but on a non CMDB environment and it worked great. However I wanted to ensure if this process holds good for restoring a DB with CMDB running. Do we have to follow any other steps to restore the CMDB apart from this

Re: Database restore from Production server to Newly built Test Server

I would also run a stored procedure to find and replace all occurrences of the production servername once you make the move. I found the stored procedure on this site to be helpful with that: http://vyaskn.tripod.com/sql_server_search_and_replace.htm Just be careful because if that server is in

Sybase 207 error message

We recently started getting the below error message. This error is coming from our Custom Change Password form. We have removed the related field from the form and re-created it with a different DB ID. We checked all the workflow and changed the field names affected. We have restarted our AR

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

What does the file the installer saves the environment settings in contain? Try running the installer with debug on. -- Jarl On 8/6/07, Axton [EMAIL PROTECTED] wrote: This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for Solaris 32-bit. The strange thing is that it connects

Re: RPC: Unable to receive

You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0 page 9, and others that I can't find at the moment. Here's an example of some lines from one of our ar.conf's

apache to tomcat connector not working

Apache 2.0.59 Tomcat 5.5 Windows Server 2003 Standard Edition SP1 ARS 7.0.1 I followed all the instructions on how to set up the JK connector to have Apache passthrough to Tomcat, but when I try to access mid-tier, I get a 404 and the following is found in the mod_jk.log file: [Mon Aug 06

Re: apache to tomcat connector not working

I can't speak to your exact error, but these are the lines from one of our mid-tier servers which is apache+tomcat using mod_jk for both Mid-Tier and RKM + other non-ars apps. httpd.conf - LoadModule jk_module modules/mod_jk.so JkWorkersFile

Floating licenses being treated as read-only

Hello ARSlisters, I have a strange problem. We upgraded our environment with server group. One day after that, our Incident Management module opens up in read-only mode. We checked the licenses, they haven't expired yet. As soon as click on incident management module entry link from home page,

Re: Floating licenses being treated as read-only

Neel, What AR System version and platform? We had a similar situation with 6.0.3 with a name change for the server. The issue was tied to the multilicense file. We would have to shut down the server, delete the file and restart. With a restart of the server, the file is regenerated and our

Re: apache to tomcat connector not working

My setup was essentially the same, except the JKMount entries were surrounded by: VirtualHost localhost ServerName localhost and /VirtualHost Commenting out those three lines appear to have fixed the problem. Thanks! On 8/6/07, Tony Worthington [EMAIL PROTECTED] wrote: I

Re: Floating licenses being treated as read-only

David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We are running Win 2k3 with SQL Server 2k5. Would you happen to have the specifics of where this multi-license file would be? We could give it a shot. Thank you, Neel Gautam Accenture - Chicago Delivery

Re: Floating licenses being treated as read-only

We're setting up 7.0.01 Patch 003 on a Win2k3 server. It looks like it's under C:\Program Files (x86)\Common Files\AR System\Licenses on our server. Really should be under C:\Program Files\Common Files\AR System\Licenses though. Dave From: Action Request

Re: Floating licenses being treated as read-only

Neel, there are known issues with floating licenses and server groups. Contact support for the specifics. Rick On 8/6/07, Neel Guatam [EMAIL PROTECTED] wrote: ** David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We are running Win 2k3 with SQL Server 2k5.

Re: Floating licenses being treated as read-only

Hi Rick, Would you happen to have any defect ID for this? Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation *

Re: Floating licenses being treated as read-only

Not handy. Have you looked for it yourself? Rick On 8/6/07, Neel Guatam [EMAIL PROTECTED] wrote: ** Hi Rick, Would you happen to have any defect ID for this? *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL

Re: Floating licenses being treated as read-only

Friday humor comes early this week. After successfully importing over 107,000 active CTM:People and User records into a Customer company on one server this weekend from an EIE-fed table, I made the mistake of opening the Companies and Organizations console (COM:Company) from the ITSM 7

Strange ITSM 7 Behavior

Listers - I'm configuring my sandbox installation of ITSM 7. I've just loaded in People, and set one person up as Support. I haven't done anything with Categories or Assignments, but the status box at the bottom of the 'Application Administration Console' is telling me that configuration for

Re: Strange ITSM 7 Behavior

Ron, First observation: Your basic configuration is indeed complete in the application's viewpoint. Limitations: - only requires one location to be listed in ITSM--your company may need more for your actual needs - only requires one support group--again, YMMV - only one support staffer is

Re: .NET and ARAPI 7.X

Hi Dick, I might be able to lend a hand. I have a lot of experience with asp.net. Is there anyway I could see you aspx file and code behind file? Also, do you get any errors when you compile the project? -Matt On 8/6/07, Dick Prinsén [EMAIL PROTECTED] wrote: ** Hello. I am trying to make

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

Check your $LD_LIBRARY_PATH. Find the path libclntsh.so.10.1 under your $ORACLE_HOME directory. Something like this should do it. find $ORACLE_HOME/. | grep -i libclntch Anyhow ... find that path, and make sure it's the absolute first thing in $LD_LIBRARY_PATH. -Andrew ;-) On Aug 6, 2007,

Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

It was set when I started the ar_install script. It was unset during the installation process. The variable was unset between the time the Demo user was created and the arserver restarted before importing the base forms. I worked around the issue by opening another terminal and starting