Re: Critical: Getting ARERR 121 while Using C API ARSetEntry

Hello Thilo, There was a space in the ticket id as pointed out by you. Thanks it is working now after removing that blank space :) With Regards, Anuj Dua -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff

ARInside - ARS 7.0.01

Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these

ARInside - ARS 7.0.01

Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these

ARInside - ARS 7.0.01

Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these

ARInside and ARS 7.0.01

Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these

Re: ARInside - ARS 7.0.01

Hi, It generates good cross references and relations between fields and workflow. If you are using direct SQL or some such thing, you will never get everything using AR System Tools. Th program does not access the DB directly. If the AR Server crashes, it is no fault of ARInside, but would be a

Tool for finding out the workflow with hardcoded values.

Hi all, i wanted to know whether there is any specific tool (apart from any document generation tool like ARSdocs etc.) which could help me identify the workflows with some specific hardcoded values like server name, ip addresses , etc. -- View this message in context:

Wierd RKM Issue with RKM pictures in Templates

okay so I am seeing a wierd issue with RKM and pictures being placed specifically in the decision tree template. It might be others but I know of this one specifically. Whenever add a picture to a decision tree template it takes the titles and whats written in the body of the decision tree and

Re: ARInside - ARS 7.0.01

Hi Misi, Thanks for ur informaion.I have one more query also. Is there any tool which is avilable to find the workflows with hard coded values? Does the ARInside will help me in accomplishing in identifying the hard coded values? Please clarify. Regards, Gopal Misi Mladoniczky wrote: Hi,

Re: Tool for finding out the workflow with hardcoded values.

Hi, I would take a def file of your environment, probably in stages if you have ITSM e.g. All Active Links, All Filters etc Then do a search in notepad/wordpad/notpad++ etc Regards Danny SSO for ARS http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action

Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent!

It looks like 7.1 is having a problem with your Java version Unable to extract minor version from Java VM version string: 16.0-b13 and that is what is causing DSO not to run. What version of Java are you running? From: Action Request System discussion list(ARSList)

Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent!

I'm running Java version 1.6_16. I will upgrade to Update 20 and see if that fixes it. I think that is probably a good indication, I forgot that whenever the log files say that remedy is unable to find the minor version, that usually means that I'm using an unsupported version. My confusion is

Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent!

This error; Sun May 23 16:37:56 2010 390695 : Unable to extract minor version from Java VM version string: 16.0-b13 (ARERR 9130) Is coming from the webservices plugin - it has a problem parsing the bxx bit of the version string. This has been fixed, you need the latest libwebservice plugin

Migrating foundation data from a 7.0.01 ITSM 7 system to a 7.6 system ?

Good morning, afternoon and evening all, I had a conversation last week about upgrading form a very old version of ITSM 7 to 7.6 and during that conversation the BMC rep talked about tools or database scripts that could migrate foundation data from an older system to the new 7.6 system. Anyone

Re: Compatibility(urgent)

A couple of notes: 1. The or higher policy was put in place first with AR System 7.5.00 and is not grandfathered. Thus or higher does not apply to AR System 7.1.00. 2. AR System server itself is only officially supported on server OS's. Windows 7 is considered a desktop OS - in the same

Re: Migrating foundation data from a 7.0.01 ITSM 7 system to a 7.6 system ?

Howard: He's probably talking about the Data Migration tool that ships with ITSM now. It accepts data from spreadsheets so you could export 7/import 7.6. - Don From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent!

I have installed ARS 7.1 Patch 2 against Java 1.6 U6 and ARS 7.1 Patch 7 with Java 1.6 U16. The readme for ARS 7.1 Patch 5 has the following fixed issue: SW00298577 The Plug-in server was unable to load the web services dll when running on Java 1.6.0_05 and threw an error: Unable to extract

Re: ARInside - ARS 7.0.01

Gopal, I haven't had the problem with hard coded workflow in so long I haven't had to deal with itbut as another poster suggested, I would say export your entire system to def (maybe XL) and search for the strings you are worried about. -Original Message- From: Action Request System

Re: Compatibility(urgent)

David, That was a very patient answer. It's so much easier to just ask than do any research. It's not like you haven't answered (along with others) this question and similar questions a hundred times here. To those using the arslist: If your email vendor does not provide you good searching

Re: Migrating foundation data from a 7.0.01 ITSM 7 system to a 7.6 system ?

Thanks, I guess I need to try it. On Mon, May 24, 2010 at 10:35 AM, Savant, don...@cio donald.sav...@state.ca.gov wrote: ** Howard: He’s probably talking about the Data Migration tool that ships with ITSM now. It accepts data from spreadsheets so you could export 7/import 7.6. -

Re: Tool for finding out the workflow with hardcoded values.

Danny, Have you ever looked at Panacea? http://www.pws-europe.com/ I use it all the time. Regards, Ian P Please consider the environment - do you really need to print this email? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Tool for finding out the workflow with hardcoded values.

Hi Ian, I looked at it when I was working for BMC PS in the UK a couple of years ago as I am lucky enough to know the owners of Panacea very well (Although I have yet to receive my free license Arran if your reading this. Im not saying your tight with money Arran but I saw you drop a 2p coin and

Fast/List Threads not showing

I just upgraded a server to ARS 7.1 patch 009 for Solaris. I ran into some problems where plugins were not working - it turned out the java plugin server was causing problems. I just disabled it and everything appears to be finewith one exception. Under the standard Ports and Queues in

CMDB 2.1 Question

Hi, I have an asset identified as a printer in the CMDB_PRINTER CLASS - and the asset is not a printer, it is actually a CHASSIS. How do I move the asset into the CHASSIS CLASS? I tried to select the Tier 1, Tier 2, Tier 3 - and of course that is not going to work because it only gives

Re: Crystal Reports Export to Excel (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: FOUO Not knowing much about the data you are using, try writing a Suppress formula for rows that have no data. There is also a report option for suppressing records that have no data. Then they won't be exported. It might also be your group

10+ Year Implementer with strong 7.5.1/7.6 experience Looking for Contract

Listers, I just came off a short term contract doing workshops for BMC and I am looking for my next contract. I have several 7.5.1 with ITSM 7.5.1 and ITSM 7.6 full implementations. I can doing opening workshops through requirements on into development and go-live. My average upgrade from ITSM

Re: Tool for finding out the workflow with hardcoded values.

2010/5/24 Danny Kellett danny.kell...@strategicworkflow.com: And these tools are great and have their place BUT for the posters issue, I think a def file opened in a text ed and a search will do the trick plus it doesn't fire a load of API calls to the AR Server. But exporting the def does

Help Designing and Implementing a Service Catalog for ITSM 7.6

Our CIO and a shared services working group (IT managers at the campus level) have jumped into a project to create a university system-level service catalog based on ITIL (which they know very little about), working from a template they “found” on the web. This is one of those typical

User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

I think I remember having this problem as well, John. I would check your Web Services plugin authentication data. Sometimes it gets lost and needs to be refreshed. Rick On Mon, May 24, 2010 at 10:43 AM, Bilinski, John CTR WHS/ITMD/ASD john.bilinski@whs.mil wrote: ** Listers: I am

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Usually it is from not having the web path set correctly in the Server Information - Advanced form, but there are other possibilities as well. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request

Re: Tool for finding out the workflow with hardcoded values.

:) But then you have the def for when you forget tomorrow after all that beer ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: 24 May 2010 18:21 To: arslist@ARSLIST.ORG Subject: Re: Tool for finding out

Re: Tool for finding out the workflow with hardcoded values. (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: FOUO I have SQL routines for this. Here is an example: DECLARE @string varchar(30) SET @string = '%HardcodedText%' SELECT name Active Link, queryShort FROM actlink WHERE queryShort like @string SELECT name Filter, queryShort FROM filter WHERE queryShort

Re: CMDB 2.1 Question

Kathy, How did that printer get into CMDB? Was it a discovery tool? Manual upload? Topology Discovery? Based on your answer, there are several paths of complication that you must go through to achieve this.. especially if you want automation. Tauf Chowdhury | Forest Laboratories, Inc.

Re: Tool for finding out the workflow with hardcoded values. (UNCLASSIFIED)

I think there are a few more places like the one for table fields etc -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA Sent: 24 May 2010 19:17 To: arslist@ARSLIST.ORG Subject: Re: Tool for finding

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Thanks for the reply Kevin, The Calendar works fine same with the flashboards, RKM etc.. The issue is only with the Atrium CMDB Console which is a data visualization field. The Mid-Tier Logs don't have anything useful as far as I can tell from reading them over. I rebotted the server and Tomcat

Re: Mid-teir BOXI on separate servers

I did this and get the same error: Error during processing : ARERR [9246] Cannot find report null of type null for form {2} on server {3}. Please see your administrator. I am obviously missing a step or something. This time the error is from the midtier that is on the same box as the BOXI.

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Did you make sure you have the right Flash version? (9+, If memory serves) Juan Ingles On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD john.bilinski@whs.mil wrote: Thanks for the reply Kevin, The Calendar works fine same with the flashboards, RKM etc.. The issue is only

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

I added the -t option but didn't see any additional log files. Not sure what you mean by a core file. On Thu, 20 May 2010 17:17:22 +0100, Danny Kellett danny.kell...@strategicworkflow.com wrote: If you put -t in the armonitor.conf after the arserver then it creates a startup log in the bin

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

I did build up a small server for testing with 7.5 and itsm 7.6 on a notebook running win 2003 64 bit and it did work. The database was also local to that machine. I had no issues installing or getting it to run, other then the system only had 4 gig of ram. I just needed to strip it down and take

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

How much Java heap memory is Tomcat using? I recently had to set mine higher (1024 MB vice nothing set out of the box) to get the CMDB Console to load. The sample app loaded the graphs and the console almost came up (just a boring green screen) but never completed. Setting the heap size higher

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

By heap size, I assume you are talking about the Java tab of the Tomcat GUI? If that is what you are talking about I have mine set to: Initial memory pool: 512 Max memory pool: 1024 Thread stack size: NULL Also, Juan, the local PC browser is using Flash version 10, the latest and greatest.

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

One thing to check is on your MidTier config page. BMC had me change the Data Visualization Server, Home Page Server Authentication Server to be the ARS 7.5 server. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Yes, my configuration settings are set to have the Data Visualization Module to be my ARS server (I even tried the FDQN). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, May 24, 2010

Re: CMDB 2.1 Question

Hi, This asset was loaded via a python script that loads data into BMC_Printer, BMC_Chassis, BMC:CORE:BMCBaseElement, etc... My understanding this is supposed to be loaded via federation. Some else believes its OK to load directly into the tables. In a message dated 5/24/2010

Re: Mid-teir BOXI on separate servers

When I try to run a report from the ReportSelection screen I get: Server Error in '/businessobjects' Application. Key cannot be null. Parameter name: key Anne Ramey *** E-mail correspondence to and from this address may

Re: CMDB 2.1 Question

I did a Meta-Update script for a customer that had 12000 assets in ComputerSystem class that were not computer systems but should have been in a bunch of different classes including some of their own classes. They had these assets for a year and they had been worked in that changes, people,

Re: Mid-tier BOXI on separate servers

Is the mid-tier reporting function on the BOXI server creating the appropriate report folder and file?? On my BOXI server, the mid-tier is installed in C:\AR System\Mid-Tier and the report folders appear as: C:\AR System\Mid-Tier\reports\m11c23c11b16\32-character GUID foldernames\one or more

Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

Hi John, Please try the below workarounds... Please check if you have atrium directory in mid-tier shared folder and flex directory in WEB-INF folder. If not extract AtriumCore Install Directory\cmdb\en\workflow\DataVisualizationSystemFiles\aui-resources.zip. 1. Copy the atrium directory

Re: Mid-tier BOXI

There is nothing being created in my /reports folder, but Everyone has full control of that folder. I'm just trying locally (mid-tier and BOXI on the same server) at the moment. Anne Ramey *** E-mail correspondence to and from this address may be subject to the

Re: Mid-tier BOXI

Then my guess is still that the account that your mid-tier is running under - whatever the Apache Tomcat server is running under - doesn't have enough permissions to write .rpt files in the mid-tier reports directory. If IIS is involved at all, it gets even more complicated - another reason

9280 ERROR

Now I am facing the error ARERR 9280 Server Not present in the configured server list itildevwhen I login into the Mid Tier. The ARS which is installed on the 10.249.132.107,I configurated the hosts file and added 10.249.132.107 alibabaitildev,then I configured the AR Servers in the mid-tier:

Re: Tool for finding out the workflow with hardcoded values. (UNCLASSIFIED)

Hi Folks! Danny's right, I allways use the following as well to determine just how much fixing is required: select distinct tfServer from field_table select distinct sampleServer from field_table select distinct serverName from actlink_open select distinct server from char_menu_query select

Re: 9280 ERROR

Hi, Short question, have you restarted the Midtier or the servlet container ? Cheers Tristan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are