Re: BMC's Sample SSO White Paper/Code

2010-05-25 Thread Ben Chernys
) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, May 25, 2010 8:41 AM To: arslist@ARSLIST.ORG Subject: FW: BMC's Sample SSO White Paper/Code ** Also check actual communication. ie traceroute / tracert and telnet ... May be a firewall issue. Cheers Ben _ From: Ben

Re: CMDB 2.1 Question

2010-05-24 Thread Ben Chernys
computer systems. If you have a single asset, by all means do it by hand. If you need to automate it consider Meta-Update. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
*/ #define AR_SCHEMA_MAX_SCHEMA_TYPE 5 /* list the max type of schema */ Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _at_ softwaretoolhouse.com Web

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
? One more question is, are the view forms without the T,H and B Tbales will be visible in AR Admin tool? Please provide information for the above queries, it will be more helpful... Regards SRG Ben Chernys wrote: How to find out almost anything: Look the documentation! Specifically AR

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
tables using a AR admin and AR User tool? One more question is, are the view forms without the T,H and B Tbales will be visible in AR Admin tool? Please provide information for the above queries, it will be more helpful... Regards SRG Ben Chernys wrote: How to find out almost anything: Look

Re: arimportcmd going away for solaris with 7.5 - any replacement ideas ?

2010-05-20 Thread Ben Chernys
Meta-Update runs on Sun Solaris, Linux, as well as Windows and can be used to automate imports. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web

Re: Need urgent help

2010-05-19 Thread Ben Chernys
this as well on their own using Meta-Update. This IS a data migration and it therefore excludes workflow migration but does include any customised data. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST

Re: Need urgent help

2010-05-19 Thread Ben Chernys
On 19 May 2010, at 16:48, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: Matt, It IS possible to migrate the data in a automated way. That includes People, Groups, Help Desk Tickets, Assets etc. We offer a fixed price service that will migrate all foundation and transaction data along

Re: Alert Text on Alert Events - max length

2010-05-19 Thread Ben Chernys
Netcool uses the Alert API. See if there are any restrictions there by looking the the c API reference at the ARDecodeAlertMessage call. Having just looked I think you'll be in luck as it seems that there is no restriction on the length there. Cheers Ben _ From: Action Request System

Re: Alert Text on Alert Events - max length

2010-05-19 Thread Ben Chernys
/ Set to do its ARS directed work. It supplies a form that it writes into and workflow can be attached to that form to do what you like. In any event, should BMC drop Alerts for another idea it's not that hard to write code given the right people. Ben Chernys Senior Software Architect Software

Re: Question about labels

2010-05-12 Thread Ben Chernys
for that type of info and I've never had to adjust views tables for problems I've had to fix. What is it you are trying to do? Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: System Generated Forms List

2010-05-10 Thread Ben Chernys
The DB table arschema holds them. See the Database Reference Guide. If you are on ARS 7.5 there will be a view table to allow you to see this table with the ARS User Tool. Else you will need either a database tool (SQL), a view table, or one of several API utilities available. Ben Chernys

Re: WARNING - POSSIBLE FRAUD

2010-05-04 Thread Ben Chernys
Please. Monty Python. Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: May 4, 2010 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD I believe it's the Dead Parrot Skit from SNL On

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

2010-04-29 Thread Ben Chernys
Have you taken a look at Meta-Update? No API coding required. Does what you need as a stand-alone utility. Free, full-product, trial licenses. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

2010-04-29 Thread Ben Chernys
. With the trial license, we can schedule a 1/2 hr webex where we can install it and run some of the reporting samples. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: Log size and server performance - Editors - a personal choice

2010-04-22 Thread Ben Chernys
programmer also used SPF - really still the only choice on a mainframe. I also tend to work with DOS boxes to give me filters, fields, queries, SQL queries, etc dynamically with my own binaries. I am a big cygwin user and also carry it around on a stick. This was a fun post! Cheers Ben Chernys

Re: Interpreting ARS server SQL logs

2010-04-16 Thread Ben Chernys
For SQL logs ONLY (I presume you edited your sample log and left out the SQL OK) You should have had an OK immediately following every SQL Log entry Then, OK - SQL when they follow each other (and are the same thread id of-course) Cheers Ben Chernys Senior Software Architect Software Tool

Re: Interpreting ARS server SQL logs

2010-04-16 Thread Ben Chernys
in them. Thanks. Larry On Apr 16, 2010, at 9:27 AM, Ben Chernys wrote: For SQL logs ONLY (I presume you edited your sample log and left out the SQL OK) You should have had an OK immediately following every SQL Log entry Then, OK - SQL when they follow each other (and are the same thread

Re: Remedy Developer Plus Speed up ...

2010-04-15 Thread Ben Chernys
irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com

Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
ARS 7.5 on Windows 2007 svr p1 on VM ITSM 7.6 MS SQL (G_d knows what version) Anyone know how to get the soap request or contents into a log when consuming an external web service? Read the book which said you should be able to see it in the PLGN logs but no such luck. All logging set to max

Re: Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
that the plugin log contains the xml sent to external web services. Best regards On 25 Mar 2010, at 15:15, Ben Chernys wrote: ** ARS 7.5 on Windows 2007 svr p1 on VM ITSM 7.6 MS SQL (G_d knows what version) Anyone know how to get the soap request or contents into a log when consuming an external

Re: Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
into a log when consuming an external web service? ** Set the Plugin log to 400 in the config Plugin-Log-Level:400 It works on my 7.1.0 on Solaris Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, March

Re: Question on H and T tables in Remedy Schema

2010-03-25 Thread Ben Chernys
You cannot truncate the table willy-nilly. All real db tables must be truncated together else you will get errors that prevent looking at the table with ARS. This also happens if a single id is missing from only one of the tables. It will be no problem to truncate the EIE:LOG table. Just do

Re: RE Jobs

2010-03-23 Thread Ben Chernys
admittedly were not that simple. You should not run into these flaws with the straightforward thing you are trying to do. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: How Is menu Stored in Remedy DataBase

2010-03-17 Thread Ben Chernys
Or the database reference guide :) And not-withstanding File menus. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web

Re: ARSPerl on RedHat Linux Question

2010-03-16 Thread Ben Chernys
. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software

Re: CI to CI Relationships

2010-02-18 Thread Ben Chernys
BMC.CORE:BMC_BaseRelationship There are many many more Association tables but that will get you all CI to CI relationships. You need to query your ci in two fields (source. And destination. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile

Re: Finally, in 7,5, ENUM_STYLE_QUERY is in use - perhaps Not! Some Qs ...

2010-02-01 Thread Ben Chernys
_ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: January 30, 2010 8:45 AM To: 'arslist@ARSLIST.ORG' Subject: Finally, in 7,5, ENUM_STYLE_QUERY is in use! Some Qs ... Hi Guys, Gals, I have a bit of a question and (damn) it's a snowy weekend and I should be skiing instead. I

Finally, in 7,5, ENUM_STYLE_QUERY is in use! Some Qs ...

2010-01-29 Thread Ben Chernys
, data customisable app like ITSM (it's interesting to add association types etc to ITSM 7x). I would hope some expansion f()s are included with its use. I'm sure I'll have a bit more to ask as I delve a bit deeper into fleshing out this area. Looking forward to your responses. Cheers Ben

Re: Retrieve Selection Field Values using API

2009-12-23 Thread Ben Chernys
are generally trivial to write - say two hours for a reasonably complex one. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com

Re: fields orderer in emails notifications

2009-12-07 Thread Ben Chernys
Hi Serouche, The X Y order refers to the position on the screen (view). X is horizontal with zero == left hand edge. Y is vertical with 0 == top. So, 0+1+2+ .apple . pie . . apple would come first with approx 5,1, then pie with approx 8,2 Note

Re: Cannot get an output from Service filter

2009-12-02 Thread Ben Chernys
Please Guys, This is moot. The AL fires the filters. They do not magically fire just before the AL causes them to. It is just the placement in the client log that is in error. If you check the server logs you will see the SQL that the client must do to get the AL info in the right order.

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
applications (such as Oracle / Remedy etc). Microsoft has a few articles on it. Look for the /3gb switch. Cheers Ben Chernys _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: November 18, 2009 7:34 PM To: arslist

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
in the other 2GB of RAM? -John On Nov 19, 2009, at 4:23 AM, Ben Chernys wrote: ** The line by Lyle is incorrect. A 32 bit program can address 32 bits - not 31!. There are no special compiler switches needed to allow you to address higher than 2Gb. That being said, the OS shares some of your

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, November 19, 2009 3:23 AM To: arslist@ARSLIST.ORG Subject: Re: JVM output -- only sees 2GB - but machine has 4GB? ** The line by Lyle is incorrect. A 32 bit program can address 32 bits

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
always topped out at 2GB per process. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, November 19, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: JVM output -- only sees 2GB - but machine has 4GB? ** I

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
in the database. All date fields (date, date_only, timeofday) and simple 32 bit integers. Cheers Ben Chernys -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: November 13, 2009 5:18 PM To: arslist

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
the proper date format? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, November 13, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Date Format - US/UK I have never seen any 'sorting' issues

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
another server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, November 13, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Date Format - US/UK Both would work though you'd need a server

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
be patches available that address the problem. Cheers Ben Chernys _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: November 13, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Prod server down - services will not stay up

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able to communicate with the arserverd process. Cheers Ben _ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: November 13, 2009 8:42 PM To: 'arslist

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
: Prod server down - services will not stay up ** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
on Linux) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: An ARS

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre de 2009 10:13 To: arslist@ARSLIST.ORG Subject: Re: Connection timed out. Message number = 90 in ars 5.1 Are you using port mapper? If not then either your code sets the port (after init before any other calls) or you have ARTSPPORT set

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
The grep was for ARTCPPORT; the library being incorrect (version) can cause this error. You should have two files from the tracing. I only see the one. check that you can ping the ARS server from the linux box using the exact same string as in your code. Cheers Ben _ From: Action

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
, I can access to the server using telnet [ip-direction] [port] although I can't ping it. Do we need ICMP protocol not bloqued to use it? cheers, Jordi _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre de 2009 14:15 To: arslist@ARSLIST.ORG Subject: Re: Connection timed out. Message number = 90 in ars 5.1 ** When you telnet, what port did you specify? Looks like you do have a port

Re: CMDB Application Server Database

2009-11-12 Thread Ben Chernys
Applications and databases are CIs. Build them (the application and database CIs) and establish relationships to them. Look at the Relationships tab, select type configuration element, search and relate them. ComputerSystem -- Application -- DB2 -- Application -- DB1

Re: Import Tool Version 7.1 p7

2009-11-11 Thread Ben Chernys
) and following with merge writes to the underlying tables if I need to change core fields' values). With Meta-Update, you can chose between the two easily enough. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-10-29 Thread Ben Chernys
Hi Misi, The structs involved in values are similar in that they are a binary tree. There are no parentheses. The function that creates strings from them (there wasn't one when I wrote my f()) may be faulty. In particular, I would consider your example of the missing parenthesis a serious flaw.

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-10-28 Thread Ben Chernys
System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, January 25, 2008 1:38 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Java 7.1 API Assistance This is non-trivial. I have described my function

Re: Looking for ways to validate or lock down and then audit foundation data changes

2009-10-27 Thread Ben Chernys
elements can be merged from one server to another by functional groups irrespective of guids, request ids, and all other hidden fields within the foundation data schema set. Contact me off-list for more information. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada

Re: Client Tool can't connect to ARServer 7.5

2009-10-14 Thread Ben Chernys
netstat -an Do a man netstat for all options. If you are opening ports through the firewall, you should set the port in the ar.conf so that it will not change across arserverd process restarts. Cheers Ben _ From: Action Request System discussion list(ARSList)

Re: Update Record and not change Modify Date

2009-10-08 Thread Ben Chernys
with the Category field is (through a simple egrep): Note this list does not include fields which may have the category value in them (such as SHR:Audit) and will include other Category fields not related to this category field. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada

Re: OT: Update of free RRR|Chive data migration tool

2009-10-01 Thread Ben Chernys
Hi Misi, The danger with this, as with the disable-merge-filter option and drop-index-option, is when the ARServer or RRR|Chive is turned off in the middle of the transfer. The form currently processed may not be restored automatically. You have to check the logs to see what

Re: how to add, modify or delete ars users using java API???????????

2009-09-22 Thread Ben Chernys
Are you using ITSM 5, 5.5? Or just a bespoke app? If you are using ITSM 5 you need to keep the SHR:People table in sync with the User table. If bespoke, you will need the User table and possibly other tables that your bespoke app might need. You will also need to worry about application

Re: how to add, modify or delete ars users using java API???????????

2009-09-22 Thread Ben Chernys
Addendum: The database is a very bad option for the User table as the User table has very special treatment in the server code (user cache etc). Use the API. Cheers Ben -Original Message- From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: September 22, 2009 2:32 PM

Re: VMWare - Who is using successfully?

2009-09-18 Thread Ben Chernys
I am not running ESX but rather workstation. On 32 bit XP (server or ws) you can use the /3gb switch to give more memory to an app (like vm). On the vm don't over allocate memory. Run it at the bare minimum and try to keep it all in unswappable memory (a VM setting). The /3gb switch has

Re: AW: ARERR 298 Too Many Filter since upgrade to 7.1

2009-09-16 Thread Ben Chernys
One can never be too confident. The OOTB ITSM 7.1 p 5 contains at least one such loop. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: September 16, 2009 10:42 AM To: arslist@ARSLIST.ORG

Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?

2009-09-16 Thread Ben Chernys
This was discussed on the arslist before. Any compiled code - (not Java, Java is compiled to a virtual machine and that machine is implemented on a real machine - in native code, I might add.) - generates machine instructions. Things like Load Register, Load Address, Move, Jump etc. Machines

Re: Filter qualification using !=

2009-09-16 Thread Ben Chernys
Sorry, I am a tad confused here. Are we talking about a filter qualification? Or a set fields or push fields qualification? If we're talking a filter qualification, there is never a table scan. In fact there may never be a database call at all (with the possible exception of a db. in the

Re: Setting fields from a direct SQL...

2009-09-14 Thread Ben Chernys
Guys, You don't need anything of the sort. Just issue your select and use the $1$ etc as you would if the Admin tool had figured out the number of columns correctly. If your select returns two columns, you can use $1$ and $2$ and the values will be right. The admin tool does nothing with your

Re: Apt. way to delete foundation data

2009-08-21 Thread Ben Chernys
the field name. 2 is always submitter. Note that you cannot inhibit workflow on deletes except through SQL. Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: August 20

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Ben Chernys
That was a bug in an Active Link Table Loop (calling another guide) and the work-around was indeed to set the row's data into temporary DO fields rather than referencing the column field directly. This bug was in the User Tool. It seems to have been fixed in the 7.1 User Tool. It may also have

FYI More New Bugs Found; in Creating new relationship types - not for the faint of heart!

2009-07-28 Thread Ben Chernys
passed back to the application and NOT the filter logs However, the server maintains the filter logs. Cheers Ben Chernys ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-23 Thread Ben Chernys
True story: I once caused a human injury because of code! No, not ARS related. Mostly a problem of testing (none) rather than a development issue or oversight. I changed the code so that I would injure no one else. :) It was the first time (and only time) where code did cause some damage.

Re: Packing lists

2009-07-16 Thread Ben Chernys
Do a search for Packing Lists in the BMC ARS System Database Reference manual. Cheers Ben www.softwaretoolhouse.com _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig Sent: July 16, 2009 11:45 AM To:

Re: ARERR [306]

2009-07-15 Thread Ben Chernys
We've applied only a partial patch 5 and the problem went away but this is NOT recommended (and we applied the full patch later). The bug is in the arserverd binary so there is no way to fix this without replacing this binary. (anyone remember superzap?) Cheers Ben Chernys Senior Software

Re: logic limit on shared workflow?

2009-07-07 Thread Ben Chernys
How would you expect a performance degradation on this issue? A record is saved. ARS must query its filters / cache for filters on that form. If a filter is used in multiple forms, it cannot make a performance difference as only the set of filters for that one form is looked at. So, if you

Re: Notifier Log

2009-07-02 Thread Ben Chernys
It's 100,000. It's in common use in India - along with doing the needful http://en.wikipedia.org/wiki/Lakh Cheers, Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: July 2, 2009 2:59 PM To: arslist@ARSLIST.ORG

Re: How to export data (PROCESSES) from BMC Remedy User tool

2009-06-26 Thread Ben Chernys
on a customer by customer basis. 30 day trial licenses are free. See www.softwaretoolhouse.com for more information or contact me directly off-list to schedule a one hour presentation with your staff. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany

Re: How to export data (PROCESSES) from BMC Remedy User tool

2009-06-26 Thread Ben Chernys
, for that matter. snip insert product plug here /snip Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile:      +49 171 380 2329    GMT + 1 + [ DST ] Email:       mailto:ben.cher...@softwaretoolhouse.com Web:         http://www.softwaretoolhouse.com

Re: How to export data (PROCESSES) from BMC Remedy User tool

2009-06-26 Thread Ben Chernys
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 26 June 2009 13:05 To: arslist@ARSLIST.ORG Subject: Re: How to export data (PROCESSES) from BMC Remedy User tool No worries Rick. Indeed that was the point that Axton was trying to make. I know the point well as I've done

Re: McAfee Issues

2009-06-26 Thread Ben Chernys
Extreme slowness in McAfee may be related to a serious bug introduced in a McAfee update some months ago. Under normal operation even with a Remedy server the McAfee load should not be that noticeable (but is NOT insignificant). I have had to uninstall McAfee on all machines due to this

Re: Recon Jobs Questions - a solution for handling merge qualifications across datasets.

2009-06-24 Thread Ben Chernys
, Modify, Delete, etc to set the TakeMe flag. You can exclude the recon user in the filter that fires the guide. You can also set it to the original value when the user is the recon user. This does not slow down the recon jobs at the expense of a small slowdown in submits. Cheers Ben Chernys Ben

Recon Jobs Questions

2009-06-22 Thread Ben Chernys
not been well thought out or is really only designed to handle the specific purpose of merging different discovery products' attributes into a whole CI. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1

Re: Recon Jobs Questions

2009-06-22 Thread Ben Chernys
- not 7.5. It would seem that recon has not been well thought out or is really only designed to handle the specific purpose of merging different discovery products' attributes into a whole CI. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland

Re: Unexpected updates to the Status-History field

2009-06-18 Thread Ben Chernys
. Also, the modified date field should reflect the same time as the status history update. In any event, this field is generally of limited use since it does NOT track status changes but rather only tracks the last change to any particular status. Cheers Ben Ben Chernys Senior Software

Re: how to import into currency fields? - Resolved

2009-06-10 Thread Ben Chernys
Hi Guys, Kaye resolved her problem. Currency fields are generally ugly and poorly thought out. To import them she had to build an appropriate string with x'04' separators as in the following (edited) conversation: Cheers Ben Chernys www.softwaretoolhouse.com From: Kaye Bernales

Re: Understanding of Field_dispprop

2009-06-03 Thread Ben Chernys
representation of the structures passed to and from the API. We've just had some nice problems with records in this table related to a Panacea migration of enum fields which have language dependent views and a mix-up (possibly) of UTF-8 and Windows character encoding schemes. Cheers Ben Chernys Senior

More Recon bugs: Recon Export Jobs

2009-03-26 Thread Ben Chernys
ITSM 7.0.3 Patch 5 ARS 7.1 Sun Solaris 5.10 Oracle 10g2 When you click Export Definitions from the Reconciliation Console, select Jobs, SORT the job list, select one and export, it exports the definition of the index of the job of the unsorted list, NOT the one you have highlighted .

Interesting Bug in User Tool

2009-03-26 Thread Ben Chernys
ITSM 7.0.3 Patch 5 ARS 7.1 Sun Solaris 5.10 Oracle 10g2 Run a Query on HPD:Help Desk (ITSM 7), arrange the result list column s so that the Date is the first column. Try to sort by date. No action. Works fine for other fields at the first column and works fine for date in any column except

Re: Java API/ARS 7.1 question

2009-03-24 Thread Ben Chernys
at 15:59 +0100, Ben Chernys wrote: The NetCool GW works fine. Just make sure you use the 7.0.1 version AND you have the 7.0.1 .so files. Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Pifer Sent: March 23

Re: Java API/ARS 7.1 question

2009-03-23 Thread Ben Chernys
The NetCool GW works fine. Just make sure you use the 7.0.1 version AND you have the 7.0.1 .so files. Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Pifer Sent: March 23, 2009 4:45 PM To: arslist@ARSLIST.ORG

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Ben Chernys
puts on his geek hat, with a stupid grin on his face J) Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 20 March 2009 08:55 To: arslist@ARSLIST.ORG Subject: Re: Anyone using the Remedy C-API on windows? ** I

Re: Port issues with Netcool Gateway connecting to ARS 7.1

2009-03-19 Thread Ben Chernys
FYI The different binaries of NetCool are fine with different versions of ARS. You just need to make sure that the .so's that NetCool uses match the NetCool binary you have. It does not need to match the ARS server you have. That being said, one can restrict the ARS server from talking to older

Recon: Workflow Execution Qualification Question

2009-02-24 Thread Ben Chernys
ARS 7.0.1 p5 ITSM 7.0.3 p7 Oracle 10g2 Sun Sparc w/ Solaris 10 I have a Recon job which has a single compare activity with a Qualification (based on BaseElement). The compare activity has a Workflow execution group which has one workflow execution element for each class. When I run this recon

Re: Problem with the ARS logging on to the database

2009-02-18 Thread Ben Chernys
ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Bob Rowe robert.w.r...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, 18 Feb 2009 10:07:06 I have a development system I've not had a chance to look at, but one that has several mods I need

Re: Date greater than 2037 in remedy

2009-02-16 Thread Ben Chernys
Not at all! A 64 bit operating system AND a recompile (at best) of your application and possibly (likely) source code changes will remove that limitation. I think this will match Y2K in terms of costs. Cheers Ben _ From: Action Request System discussion list(ARSList)

Re: API setting field to null vs NULL

2009-02-10 Thread Ben Chernys
null and NULL are two non-null strings. ARS uses the keyword $NULL$ to indicate a null value. When an API program sets a field to NULL the dataType field in the ARValueStruct is set to AR_DATA_TYPE_NULL (0) with the rest of the struct ignored (but should be zero). See ar.h Cheers Ben

Re: Side Line API Question - User ID / Password Security

2009-02-04 Thread Ben Chernys
into the product. As long as no one has that key, the data is safe. You can allow the user to define the key in the config file. Endian Transformations: Store the key as plain text by encoding it in base64. Axton Grams On Tue, Feb 3, 2009 at 9:32 PM, Ben Chernys ben.cher

Re: Side Line API Question - User ID / Password Security

2009-02-03 Thread Ben Chernys
No matter what encryption you use you will need a key. Where do you get that key from? As an example, I use the server aliases a key for my licenses. Of course that means that I need to successfully sign on to the server to obtain that alias. The value that you will be encrypting must also be

Re: ARS 6.3 and Remedy Helpdesk 5.6- what to do next . . .

2009-01-30 Thread Ben Chernys
need to move data, I'd be willing to provide a one hour conference call to introduce Meta-Update and our migration service to you. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Re: ITSM Issue with Sandbox Enablement - Cause Found - Work-around possible

2009-01-29 Thread Ben Chernys
that the class guids are what I want them to be. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 28 January 2009 21:46 To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement That is correct. The Class

FW: ITSM Issue with Sandbox Enablement

2009-01-28 Thread Ben Chernys
://www.softwaretoolhouse.com/products/SthMupd http://www.softwaretoolhouse.com/products/SthMupd __ Von:Chernys, Ben Gesendet: Mittwoch, 28. Januar 2009 09:37 An: Ben Chernys Cc: Betreff:ITSM Issue with Sandbox Enablement When we

Re: ITSM Issue with Sandbox Enablement

2009-01-28 Thread Ben Chernys
to correctly use the Sandbox, I would recommend to just about anyone to leave it be and turn it off until its design and implementation get fixed. Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday

Re: $OPERATION$ = GET on Get Filter

2009-01-28 Thread Ben Chernys
As pointed out by Connie, in your filter, on the first Tab, check the Get checkbox under Execute On and uncheck any other check boxers you may have checked. The GET value should be in $Operation$ but the condition is redundant. Cheers Ben -Original Message- From: Action Request System

FW: ITSM Issue with Sandbox Enablement

2009-01-28 Thread Ben Chernys
of the fields on the asset forms and the CMDB forms all match up, regardless of whether they’re OOB or custom. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 1:57 PM To: arslist@ARSLIST.ORG

Heads Up on a Sandbox Enablement bug in ITSM 7

2009-01-20 Thread Ben Chernys
, the admin tool calculated that my SQL query had three columns when in fact it had one. Cheers Ben Chernys www.softwaretoolhouse.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions

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