Rép : Re: How to add items to a dropdown list (selection list)

2013-01-07 Thread laurent matheo
** Hi :)First message on ARSLIST ^_^ (wt)... Time to grow up? I remember when I spoke about that with LJ at WWRUG12 that community was for kids and ARSLIST for grownups :)But well... Kids like to hang with grown ups from time to time so bear with me ;)So, as Sylvain told we worked a bit on

Rép : Re: How to add items to a dropdown list (selection list)

2013-01-07 Thread laurent matheo
tier2: myvalueT2 }, function(json){ var i=0; var my_mval=new Array(); //traversing the json answer $.each(json,function(key,value){//Creating the menumy_mval.push({l:key,v:value});i++; }); //Creating the ARS menu now :) new ARMenu(0,"_lma:test_charmenu",{nov

Rép : ITSM 7.6.04 Panel Permissions

2013-01-08 Thread laurent matheo
** Hi Claire :)I just tried on 7.6.04 sp2.Indeed if you choose "Asset admin" as "group" it won't stay, when I choose "Asset Admin" as "Role" (I got both on my list) then it staid.I tried on the panel "Impacted Areas".Laurent.Le 08 jan 2013 à 23:37, "Sanford, Claire"

Rép : RANT: Downloading Patches for AR System and related / dependant applications...

2013-01-09 Thread laurent matheo
** I agree.Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on).A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance

Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...

2013-01-09 Thread laurent matheo
** Indeed.It happened a couple of times where I just gave up and downloaded everything again :)I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was "out of sync".Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit :The

Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependant applications...

2013-01-09 Thread laurent matheo
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:39 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependant applications...Nope actually I just made

Rép : Re: ITSM 7.6.04 Panel Permissions

2013-01-09 Thread laurent matheo
** Did you check my previous email?Hi Claire :)I just tried on 7.6.04 sp2.Indeed if you choose "Asset admin" as "group" it won't stay, when I choose "Asset Admin" as "Role" (I got both on my list) then it staid.I tried on the panel "Impacted

Rép : Re: Re: ITSM 7.6.04 Panel Permissions

2013-01-09 Thread laurent matheo
ooked like there wasn't a reply yet. (I blame Apple)JasonOn Wed, Jan 9, 2013 at 3:54 PM, laurent matheo lm...@me.com wrote:**Did you check my previous email?Hi Claire :)I just tried on 7.6.04 sp2.Indeed if you choose "Asset admin" as "group" it won't st

Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...

2013-01-09 Thread laurent matheo
on Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:00 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...Indeed.It happened a couple of times wh

Rép : Re: Re: Re: RANT: Downloading Patches for AR System and related / dependent applications...

2013-01-09 Thread laurent matheo
** Ah cool, missed that :)Thanks.Le 10 jan 2013 à 01:59, "Easter, David" david_eas...@bmc.com a écrit :FYI, the “old PDF” compatibility is still available until the new SPAC utility can be enhanced to provide the same information as the

Re: Upload data from excel sheet to computer system

2013-01-11 Thread laurent matheo
I have a suggestion, don't do it :) We did it for a customer where end users had a console where they could upload csv files to import cis and relations into CMDB and also modify existing assets (status, put it into inventory, stuff like that). It had a very big impact on performances since we

Rép : Replicate ITSM Data for BMC Analytics

2013-01-15 Thread laurent matheo
** Hi :)We used DSO for a project for several reasons:1°) customers didn't have a DBA and had its production using DB2 and BO using Oracle (don't ask...),2°) there was a tool from IBM (replication center) but as customer didn't have any DBA...,3°) they wanted to retain 2 years of data on

Re: [Info] Midtier Preload: 7604 SP4

2013-01-21 Thread laurent matheo
** Hi :)I just tried on a VM, it's ITSM 8+, pre load took around 13 minutes to complete (just after installation).I wonder if that's the kind of timing that is "normal" or not?The main difference compared to 7.6.04 (last time I checked) is that you can use the VM in the meantime, before it was

Re: [Info] Midtier Preload: 7604 SP4

2013-01-21 Thread laurent matheo
** Actually documentation on 8.0 is way more clear than the one on 7.6.04:https://docs.bmc.com/docs/display/public/ars8000/BMC+Remedy+Mid+Tier+recommendationsTheoretically it'll create a cache based on statistics from real users use (for 2 days in the doc wiki, at a time BMC support told us 1

Re: ITSM 7.6 on MS SQL 2012

2013-01-23 Thread laurent matheo
** Hi :)I never tried 7.6.04 with sql server 2012, but I did a 8.0 with 2012 and it went ok.On 23 Jan, 2013,at 08:20 PM, Matthew Perrault matthew.perra...@genmills.com wrote:Question for the List: Is anyone out there running ITSM 7.6.04 on MS SQL server 2012? We are trying to decide on sql 2008

Re: How fast is the uptake of Windows Server 2012?

2013-01-24 Thread laurent matheo
** Hi :)I'm testing ITSM 8 Patch 001 for a while now with Windows Server 2012 (and SQL Server 2012 btw), so far it's working quite ok, nothing blocked me.The problems I have / had so far:- IE 10 just freezes (didn't have the time to look at time, strongly suspect the way IE10 embeddes flash now),-

Re: DSO and User Form Issue

2013-01-24 Thread laurent matheo
** Hi :)Are the unique index violation errors on the User form or rather on the "People Permission Group" form?.If it's indeed user form, what did you use as the "match" part of the distributed mapping for User form on server A, "match by request ID" or a "matching qualification"?Because if you've

Re: Resolved : DSO and User Form Issue

2013-01-25 Thread laurent matheo
** Hi Vikram :)Ok cool :)As for the mapping error I don't know we didn't have much those kind of errors actually. I know that mapping can be re-freshed from time to time (should be "cache check interval" in DSO tab in Server Information).We had some issues when server B wasn't available, it

Re: Error loading the Server Information form data

2013-01-29 Thread laurent matheo
Hi :) I also had the dummy.host.com, we solved it forcing the right the domain-name in ar.cfg. I searched a bit on Google but didn't find where it could come from. It was also on 7.6.04. Le 24 janv. 2013 à 15:29, Grooms, Frederick W frederick.w.gro...@xo.com a écrit : Back on 7.1 I had the

Re: Error loading the Server Information form data

2013-01-29 Thread laurent matheo
st(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, January 29, 2013 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Error loading the Server Information form data Hi :) I also had the "dummy.host.com", we solved it forcing the right the "domain-name&quo

Re: OT: Mid Tier cache issue with in-line forms.

2013-01-29 Thread laurent matheo
** Don't ask a Frenchman for ideas, he'll always come with something weird ;)What about:- stop ars server,- stop TC,- delete contents /midtier/cache, tmp and work folders from TC,- empty IE browser cache,- start ARS,- start TC,- test and rant against the Frenchman,On 29 Jan, 2013,at 09:49 PM,

BMC Chat 8.0.00 experience?

2013-02-03 Thread laurent matheo
** Hi list ^_^I was playing with BMC Chat on a Windows server 2012 / sql server 2012, ITSM 8 Patch 002 VM and I'm experiencing some difficulties so I was wondering if anyone had the same problems?I downloaded all files today BMC Chat 8.0.00 from "bmc remedy it service management - BMC Remedy IT

Re: Email Engine Performance Tuning Recommendations

2013-02-03 Thread laurent matheo
** Thanks Ravi!On 03 Feb, 2013,at 01:59 PM, "Munukutla,Ravishankar" ravishankar_munuku...@bmc.com wrote:Re-send without the attachment. https://communities.bmc.com/communities/docs/DOC-22528Regards,RaviFrom: Munukutla,Ravishankar Sent: 03 February 2013 18:27To: arslist@ARSLIST.ORGCc: Muthu,

Re: BMC Chat 8.0.00 experience?

2013-02-03 Thread laurent matheo
attached to RKM, but this file isn't in BMC chat installation zip.I had to force a template manually in "ardata.html" to display somehow the end result.Laurent.On 03 Feb, 2013,at 05:13 PM, "laurent matheo" lm...@me.com wrote:Hi list ^_^I was playing with BMC Chat on a Windo

Re: FTS on Virtual Machines - 7.6.04

2013-02-04 Thread laurent matheo
** Hi,We also had some problems with FTS on 7.6.04 sp2 and on Windows environment.At a time, search wasn't working anymore (for example in MFS) and you had a plugin error (can't remember the arerror).I left the project before BMC support found a solution but I gave the admins a script that killed

Re: BMC Chat 8.0.00 experience?

2013-02-04 Thread laurent matheo
** Yep, and I have quite some troubles to make it work / install it properly (BMC Chat 8), hence the query to the experts there ;)On 04 Feb, 2013,at 08:34 PM, Jamie jamie.bo...@transamerica.com wrote:BMC aquired my-service late last year and are re-marketing it as their chat solution with the help

how to get full SQL logs?

2013-02-20 Thread laurent matheo
** Hi List ^_^I have a little question, when I log "SQL" with ARS it happens that some very long SQL queries (like nearly 4k) are "truncated" and finish by "...", for example (I just post the begin and the end of it):///SELECT COUNT(*) FROM T2120 WHERE T2120.C23009 =

Re: how to get full SQL logs?

2013-02-20 Thread laurent matheo
to. If it is admin user, you might see short version of SQL.To get complete SQL statement, you can set the parameter Rahul suggested in ar.cfgRegards/VaibhavOn Wednesday, February 20, 2013, laurent matheo wrote:**Hi List ^_^I have a little question, when I log "SQL" with ARS it happens that

Re: ARS with Tomcat 7

2013-02-21 Thread laurent matheo
** ITSM 8.0 and 8.1 work ok with Tomcat 7, even with native libraries :)For 7.6.04 there was an issue with Tomcat 7 and httponly:It's solved in latest hotfix for mid-tier 7.6.04 sp3:https://communities.bmc.com/communities/message/257182#257182On 21 Feb, 2013,at 11:49 AM, Yogesh Ketkar

Re: how to get full SQL logs?

2013-02-21 Thread laurent matheo
. 2013/2/21 laurent matheo lm...@me.com: ** Hi :) Thanks a lot, both of you :) Yep indeed it's a query from overview console on hpd:help desk.Laurent ;)On 21 Feb, 2013,at 06:25 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Yes it's looks like non admin user performing some

Re: AR Server installation fails on Windows 2008 R2 Server

2013-02-28 Thread laurent matheo
Hi :) Yes I did, worked without problem. The windows server was sp1 Mobilis in Mobile. Le 28 févr. 2013 à 19:24, Manjari Shrestha manjari.rem...@gmail.com a écrit : ** Hello, I am trying to install 8.1 on Windows 2008 R2 server and I get error InstallAnywhere has stpped working. Has

Re: AR Server installation fails on Windows 2008 R2 Server

2013-02-28 Thread laurent matheo
Does the installer begin and fails after some screen or just at startup? Le 28 févr. 2013 à 19:48, Rajendra Shrestha manjari.rem...@gmail.com a écrit : Thank you.. Mine is the same sp. Manjari Shrestha 301-529-9120 On Feb 28, 2013, at 1:28 PM, laurent matheo lm...@me.com wrote: Hi

Re: ARS 8.x and User Tool

2013-03-01 Thread laurent matheo
Hi :) There is no user tool anymore bundled in 8.x, but you can use the one from 7.6.04… Though it would be better to get used to mid-tier only Le 1 mars 2013 à 18:03, Anthony Jurado Jr ajur...@us.ibm.com a écrit : ** Hi, Will the User Tool continue to work with 8.X? thanks, Tony

Re: ARS 8.x and User Tool

2013-03-01 Thread laurent matheo
the main reason I still use the User Tool. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, March 01, 2013 9:09 AM To: arslist

Re: ARS 8.x and User Tool

2013-03-01 Thread laurent matheo
rock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, March 01, 2013 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool ** Hi :) There is no user tool anymore bundled in 8.

Re: install ars 8 against sybase15 doesn't work

2013-03-04 Thread laurent matheo
** Hi :)I guess JAVA_HOME points the the 1.6x jdk?Do you have this message at installer startup or during one of the installer screens?On 04 Mar, 2013,at 05:01 PM, Remedy Man remedy.man...@googlemail.com wrote:Susan, we are relying on the Matrix ... we don't take any red pil ;-) The doc says 64

Re: windows server 8.1 upgrade from 8.0

2013-03-04 Thread laurent matheo
** I just tried to upgrade from 8.0 patch 002 to 8.1 GA on a Windows Server 2012 VM, I had no problem.I upgraded AI just after CMDB (no reboot).Though perhaps you should contact Rab (https://communities.bmc.com/communities/people/rab.boyce%40alderstone.com) it seems he had those kind of problems

Re: ADV: WWRUG13 Date and Location Announcement

2013-03-06 Thread laurent matheo
** Wt ^_^On 06 Mar, 2013,at 12:50 PM, d...@wwrug.com wrote:The web site will be ready soonish.Registration will open April 1st or before.The Call for Papers is on April 1stWhy the rush? It is just around the corner![okay, ½ a year but it feels like tomorrow].WWRUG13Fairmont San Jose[San Jose,

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread laurent matheo
** I'll get him a Guiness at wwrug13 :)On 06 Mar, 2013,at 06:26 PM, Daniel Bloom danielbl...@rogers.com wrote:For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure.The procedure was actually two operations. The minor one occurred

Re: ITSM doesn't display

2013-03-06 Thread laurent matheo
** Is this only for one user or all users?Check the record on "User" form for this people.On 06 Mar, 2013,at 09:19 PM, "Brittain, Mark" mbritt...@navisite.com wrote:HI All,This one really has been baffled and after two days with BMC support have not made any progress. Fortunately this is only on

Re: Import without import tool?

2013-03-07 Thread laurent matheo
** In 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287980#287980):java -cp

Re: SRM NeedsAttention Image

2013-03-12 Thread laurent matheo
** Hi :)If you mean that sometimes the picture isn't displayed or with a red cross instead (telling that he didn't find the picture) then you can also edit some filters, they are named something like "SRM:REQ:UpdateStatusImage_155".We had a server name like this:servername.domainnamebut the

Re: Installing SSL Certificate on AR Server running on UNIX

2013-03-19 Thread laurent matheo
I'm interested to see if you make it… I'm struggling right now with LDAPS, having quite some errors with it on 7.6.04 SP2 under Red Hat. I used the certutil from red hat and those from the KB (sea monkey :), launching it using ./certutil ) and it's the same error… Though I didn't know there

Re: Installing SSL Certificate on AR Server running on UNIX

2013-03-19 Thread laurent matheo
Cool :) Did you have to copy some libs In /arsystem/bin/ ? Is ldaps working fine? Mobilis in Mobile. Le 19 mars 2013 à 22:33, MIZELL, MICHELE mm3...@att.com a écrit : ** Thank you so much. This solution worked. I just had to find the certutil on my server. I am on unix and it was

Re: Installing SSL Certificate on AR Server running on UNIX

2013-03-26 Thread laurent matheo
e then you will need to copy the libs to the arsystem/bin directory. Yes LDAP is working fine.From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of laurent matheo Sent: Tuesday, March 19, 2013 5:54 PM To: arslist@arslist.org Subject: Re: Installing SSL Certifi

Re: Installing SSL Certificate on AR Server running on UNIX

2013-03-28 Thread laurent matheo
Hi :) We managed to make it work in the end, it was just a folder name issue :p Best regards. Laurent. Le 26 mars 2013 à 19:06, laurent matheo lm...@me.com a écrit : I see :) So in your case those libs were already there (the ones from the kb). Thanks a lot :) On 26 Mar, 2013,at 05

Re: OT: An unexpected fork in the road...

2013-04-05 Thread laurent matheo
** Wow...Same as Jason here, stunned...On 05 Apr, 2013,at 02:25 AM, "Easter, David" david_eas...@bmc.com wrote:Hi All, I watched the movie "Moneyball" a few nights ago. BillyBeane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes.

Re: Replicating ARS Installation on Linux

2013-04-05 Thread laurent matheo
** Hi :)I'm not sure it'll be that easy.You also have a "/etc/arsystem/servername/" folder with "armonitor.conf" file for example.Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in

Can't create unique index in 8.1 on overlay forms?

2013-04-05 Thread laurent matheo
** Hi :)I just tried to create a unique index in 8.1 and I failed to do so in some cases.On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.Though if I want to do so on a "base" form

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-05 Thread laurent matheo
distinct count and then a select count on that field and see if you get a different result.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Can't create unique index

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-06 Thread laurent matheo
** Hum I didn't think about that possible problem...I'll run a test on monday :)Hopefully it should be ok in 8.1 since it would be pretty much like applying a bmc hotfix I guess.On 06 Apr, 2013,at 05:16 AM, Dale Hurtt dale_hu...@yahoo.com wrote:After you change the index to unique, and if you have

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-06 Thread laurent matheo
that a lot with many of the bugs in the earlier releases of the 7.6.04 server.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-07 Thread laurent matheo
** It's the tool "archgid":https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fieldshttps://communities.bmc.com/communities/docs/DOC-19172On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote:There is a field I'd change

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-07 Thread laurent matheo
: laurent matheo lm...@me.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Sun, 7 Apr 2013 12:18:00 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Is it possible to change a field id (Database ID in Dev Studio

Re: Test

2013-04-08 Thread laurent matheo
** Just to be sure, you should activate API+SQL logs server side, and All logs on "FINE" level on mid-tier and see if you can see "Test" in the header.On 08 Apr, 2013,at 05:38 PM, Jason Miller jason.mil...@gmail.com wrote:** Test successful!On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread laurent matheo
** Hi,It seems it's possible using "Overlay-Mode" in ar.cfg:https://docs.bmc.com/docs/display/public/ars81/Ignoring+overlay+and+custom+objects+at+runtimeIf you set it to 0 all overlays (and custom) will be ignored.The interesting part is this sentence:You can, however, configure the server

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread laurent matheo
** I see... So it's a way to protect a future upgrade...Fair enough, thanks for the details and explanation :)On 09 Apr, 2013,at 02:50 AM, Chuck Mousseau chuck_mouss...@bmc.com wrote:Hey Folks, The inability to create unique indexes on a form overlay is not a bug; it's intentional. The reason is

Re: Food for thought - overlays

2013-04-09 Thread laurent matheo
** Indeed. There is a nice article about

Re: Notify Alerts in ARS 8.1

2013-04-12 Thread laurent matheo
Hi :) In 8.1 alerts are hijacked to be used for tweets. For exampĺe you can link a twitter account to a people and if he receives a notification of type alert it Will send the message to his tweeter account. I don't know if you can still use alert as it was working in 7.6.04. I just used

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

2013-04-25 Thread laurent matheo
** Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a good suggestion to me too..JoeFrom: Action

Re: Encryption Question

2013-04-26 Thread laurent matheo
** Interesting :)It's an OT question but what is the database size of the ROD? On a project we had several choices (DB2, Oracle, Ms SQL Server) and SQL Server wasn't choosed because it was nearly impossible to find references of SQL Server databases handling more than 1 TB of data.On 26 Apr,

Re: Remedy 8.1.00 V Setup

2013-05-01 Thread laurent matheo
** Hi :)So you just have ARS and CMDB? No ITSM, SRM, SLM?I guess that on the same VM you'll also have a mid-tier and the database?Will you install the web services Atrium Core and a Tomcat for it?CPU: 4 core indeed, 2 would be the limit.Processing speed: I would say it doesn't matter that much.If

Re: Installation Error

2013-05-01 Thread laurent matheo
** You should check the "/ARSystem/arserver/db/arerror.log" file and the installation log file which is in the temp folder, usually something like "c:/users/administrator/appdata/local/temp/" folder.Perhaps the ARmonitor service already (still) exists?On 01 May, 2013,at 10:14 PM, Abdullah Baytops

Re: huh? financial news for bmc ?

2013-05-06 Thread laurent matheo
** I just hope some guys I know at BMC will be ok after the buyout...This could good or this could be a disaster...On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvain.y...@gmail.com

Re: huh? financial news for bmc ?

2013-05-06 Thread laurent matheo
** Humm isn't mainframe the most profitable part of BMC?On 06 May, 2013,at 07:33 PM, patchsk vamsi...@gmail.com wrote:** We can never know how the forces end up playing the cards. After all the links between ServiceNow and Remedy/BMC are not very distant.ServiceNowis asoftware-as-a-service(SaaS)

Re: Remedy on Citrix?

2013-07-10 Thread laurent matheo
Hi :) Are there any performance issues? Mobilis in Mobile. Le 10 juil. 2013 à 18:13, Jason Miller jason.mil...@gmail.com a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the

Re: 7.6.04 Upgrade to 8.1

2013-07-17 Thread laurent matheo
** It's definitely not part of ITSM 8.1 release :)And yeah, the demo Chuck did at wwrug12 was quite impressive... It was "just" on a form modification (fields, layout), but result was there nonetheless.On 16 Jul, 2013,at 10:47 PM, Brian Pancia panc...@finityit.com wrote:** I would love to see this

Re: Extending 8.1 CMDB with a new Class / AST:Attributes records not being created

2013-07-19 Thread laurent matheo
** Hi :)Check this thread:https://communities.bmc.com/thread/82665?start=0tstart=0We had this kind of issues where a record in AST:Attributes wasn't created for a custom class, I had to add an entry into form "AST:ClassAttributes" (since filter "ASI:SYA:CREATEASSETLIFECYCLESTATUS" was looking

Re: Attachments Vanishing

2013-07-23 Thread laurent matheo
** It seems it's using PerlApp. So initial program could be in Perl, and then "converted" into an executable file.On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us" richard@bwc.state.oh.us wrote:What language is it written in?From: Action Request System discussion list(ARSList)

Re: BMC_Person

2013-08-09 Thread laurent matheo
** It'll trigger an error when you try to relate an asset and a people if the people's record has its reconciliation id at 0."used by" relationship type if memory serves?On 09 Aug, 2013,at 11:40 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote:Is there a reason for having the BMC_Person

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-12 Thread laurent matheo
** The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote:Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-12 Thread laurent matheo
PhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote: Anyon

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-14 Thread laurent matheo
** Hi,Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment).What kind of error do you have?On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote:**Hi,Can someone let me know if you

Re: OT: Prevent MT Login

2013-09-06 Thread laurent matheo
** Yep, and the other problem with _javascript_ on login.jsp is that if he knows the "login trick" giving credentials in the url the "sorry pal I got you" trap in login.jsp wouldn't work.In this case you could alter the LoginServlet instead I guess, though that would mean quite some work...Another

Re: Fun -- if you couldn't work in the computer field

2013-09-26 Thread laurent matheo
I guess a pianist… Or just a lazy man on the beach :) Le 26 sept. 2013 à 21:44, Jason Miller jason.mil...@gmail.com a écrit : ** I am still considering becoming a window washer. I am guessing here but I imagine it is a lot less stress. On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg

Re: WWRUG13

2013-10-01 Thread laurent matheo
Florida? ^_^ Mobilis in Mobile. Le 1 oct. 2013 à 14:45, Rhonda Zacharias [EverFind] rzachar...@everfindpeople.com a écrit : ** What announcement? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, October

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG S

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head).JasonOn Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700c

Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread laurent matheo
does compress your files though. So if you intend to store high quality videos, you may want to find a better storage solution. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:58 PM

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread laurent matheo
The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for ITSM. You can find it on EPD, search for « BMC Remedy IT Service Management », then select the 8.1 version, then for example « Remedy Asset Management Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ».

Re: Help button in ITSM 8.1 not working

2013-10-17 Thread laurent matheo
and other was offline documentation. I have downloaded the offline documentation zip but i dont see a installer in the downloaded zip. I see a localhelp folder inside the docs.My question is how do i make the help button work. Thanks and Regards, Sagar On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo

Re: OT - All time great error messages - Just for fun!

2013-10-18 Thread laurent matheo
I¹m coding a program that checks BMC foundation data and I enforced a unicity on « first name + middle name + last name » and a customer told that « BMC Doesn¹t do that », here was my reply: Yeah but it's so dirty to have that... And then later customers complain people of service desk have a lot

Re: This should start a discussion, BMC eliminates multiple postions

2013-10-23 Thread laurent matheo
** In France we've been hit pretty bad from last December to March. Nearly all projects (new and current upgrades / clean install / devs) have been stopped dead in the water because of the "crisis".It was the same for other companies, I have a colleague who stayed at home for like 3 months doing

Re: OT: ServiceNow

2013-11-26 Thread laurent matheo
I was working on a proposal for my company, migration from 7.6.04 to 8.x. We showed the whole « migration in multiple steps and data migration » process. Customer told us (I quote, wellŠ quote translated from French): « SNOW presale tech engineer told us that on their solution an upgrade was

Re: Process designer + ars 8.1 sp 2

2013-12-03 Thread laurent matheo
Somehow that¹s too bad since concept is nice. Problem I see is that in order to work it just adds a whole bunch of stuff across a lot of formsŠ Creating sometimes a defect when it was working before (remember the task problem you pointed out)? I mean, the visual tracking is nice. Something

Re: Process designer + ars 8.1 sp 2

2013-12-03 Thread laurent matheo
Interesting… Only the arserver.exe, not the folder « /Arserver/systemforms/ as well? Le 3 déc. 2013 à 09:12, John Bilinski [G2SF] jbilin...@g2sf.com a écrit : I ran into this issue a month back when Hot-fix patch 002 was released for the ARS. The problem is with the ARS hotfix arserver.exe.

Re: How to transport files to a mainframe

2013-12-19 Thread laurent matheo
** Though the output format for web reports isn't csv / arx, but more xls, pdf...On 19 Dec, 2013,at 06:04 PM, LJ LongWing lj.longw...@gmail.com wrote:**in 8.x you have the ability to setup web reports, and schedule them to go out via emailso not via escalation, but timed none the less.On Thu,

Re: Mid Tier Cache Nirvana?

2014-02-12 Thread laurent matheo
** I guess the help will be updated in the future, BMC didn't explain the "sync in cluster" new option as well (it's visible in the screen capture there):https://docs.bmc.com/docs/display/public/ars81/Using+the+sync+cache+optionIt seems that all mid-tier will sync altogether now (?)On 12 Feb,

Re: Mid Tier Cache Nirvana?

2014-02-12 Thread laurent matheo
** Well it's actually already on documentation :Dhttps://docs.bmc.com/docs/display/public/ars81/Cache+Settings+parametersOn 12 Feb, 2014,at 10:11 AM, "laurent matheo" lm...@me.com wrote:I guess the help will be updated in the future, BMC didn't explain the "sync in cluster"

Re: 8.1 upgrade

2014-02-14 Thread laurent matheo
** There is an interesting thread about this on BMC Community that began the 7th, a "workaround" was found the same day:https://communities.bmc.com/thread/100174Then, well, you should have a look to its latest post where Rawle Gibson explains what went wrong.ARS 8.1.01 is back on EPD (didn't test

Re: FYI...SQL in Set Fields MUST begin with SELECT

2014-02-20 Thread laurent matheo
Really? When I made a test on 7.6.04 and 8.1 the stored procedure returned a value, though you needed to cast it on some occasions. https://bmccommunities.jive-mobile.com/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F93451 Mobilis in Mobile. Le 20 févr. 2014 à 21:42, Charlie

Re: Modify key is missing in the incoming email -- Email based Change approvals

2014-02-26 Thread laurent matheo
** Hi :)I saw some weird behavior depending on the email client.When you click on "Approve", do you have something like this in the email:subject: Approuver la demande CRQ0602Email:///#NE PAS MODIFIER LE TEXTE

Re: BMC Support page - b0rked? - Solved

2014-05-28 Thread laurent matheo
Same here. I had to empty my web cache browser after changing the password though, it was keeping asking me to change the password :)  On 28 May, 2014,at 07:47 PM, Jason Miller jason.mil...@gmail.com wrote: ** The screen was completely b0rked for me too when I tried to change my password

Re: OT: Baby Sofia

2014-05-31 Thread laurent matheo
Congratulations ^_^ Mobilis in Mobile. Le 31 mai 2014 à 02:19, Tauf Chowdhury taufc...@gmail.com a écrit : All, Just wanted to share with you guys that we are proud parents to a baby girl, Sofia, who was born on 05/25/2014 09:14:00 PM (ET). She was 6lbs, 6oz and 19.5 tall. Everyone is

Re: Service Action Example

2014-06-04 Thread laurent matheo
I guess what he meant is that if you do this this, you have n acls it makes n trips/calls to the ARS server (internet, then internal network between customer, mid-tier and ARS). ACL1 (web browser) --internet-- Mid-tier --- ARS server (set field1) ACL2 (web browser) --internet-- Mid-tier --- ARS

Re: ENGAGE

2014-07-28 Thread laurent matheo
Well, if I understood correctly, the breakout list should hit the website today, so we'll know today :) On 28 Jul, 2014,at 10:51 PM, Jason Miller jason.mil...@gmail.com wrote: ** I agree that our WWRUG friends are much better at communicating and giving people the information they need to

Re: ENGAGE

2014-07-28 Thread laurent matheo
It seems the list is on now: http://bmc.g2planet.com/bmcengage2014/event_agenda  On 29 Jul, 2014,at 12:25 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: You are certainly trusting Terry! I’ll wait for the agenda and hope they extend the early bird rate. I can see it

Re: ENGAGE

2014-07-28 Thread laurent matheo
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, July 28, 2014 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** It seems the list is on now: http://bmc.g2planet.com/bmcengage2014/event_agenda On 29 Jul, 2014,at 12:25 AM, Sanford, Claire

Re: ENGAGE

2014-07-28 Thread laurent matheo
presentations by customers. On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Just shaking my head… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo

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