Hi,
I'm trying to create a web service whose main form is
HPD:IncidentInterface_Create. However, when choosing Input fields for
the web service, the Date/Time fields are not available to be selected
even though they are existing on the form. Does anybody know why this is
or is there a
Ah..never mind..figured it out. You need to modify the xml field type
first before opening the window where you can choose the fields.
Regards,
Kali
From: Kali Obsum
Sent: Thursday, December 27, 2012 2:18 PM
To: 'arslist@ARSLIST.ORG'
Subject: Incident Create WS - Date/Time fields
I see, thanks. But if I use the Update WS (HPD_IncidentInterface_WS),
then would I be able to send multiple work info entries in 1 request? Or
do I still need to send them via separate calls?
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Hi,
Using the OOB WS 7.6.03 (HPD_IncidentInteface_Create_WS), is it possible
to attach more than 1 Work Info entry in a single Incident Create
request? In SoapUI, there's a comment indicating 1 or more
repetitions but when I include another set of Work Info fields and send
a request, I get an
,
That does appear to be an issue with the import tool. I guess one thing
you could do is convert the lowercase n to upper. I'm assuming you are
on Windows and the file path is therefore not case sensitive.
Rod
On 31 October 2012 14:26, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi Rod,
Yep
: Re: Escape Character - Remedy Data Import Tool
**
Hi Kali,
have you tried replacing each \ with 2? eg \\
Rod
On 31 October 2012 12:53, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values
Hi,
We need to update a field via the Remedy Data Import Tool (v7.6.03).
However the field values contain file paths and what happens is if the
Import Tool sees a \n (e.g. app\new\temp), it erroneously converts it to
a new line. Is there an escape char we can use so that it doesn't get
Hi,
We have an AIE Exchange Job (Type: from AR Form to flatfile) that was
running before, then suddenly stopped running. We already turned on the
Debug logs for that job but it doesn't give any errors. Instead, after
the job starts, it seems to be stuck at Waiting for next chunk stage
and no
program.
I hope this helps you find the traffic you are looking for.
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, August 13, 2012 1:55 AM
To: arslist@ARSLIST.ORG
Subject: How to check
Hi,
Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins are creating tickets via WS or accessing any Remedy WS?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or
Hi,
Currently, the default color in the Results List (if you search for
Incidents with SLAs in the Incident form) is red,green,yellow,black. Is
there a way to configure/change those colors?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not
Hi,
In the Email Mailbox Configuration form, you can define the From email
add and display name that Remedy outgoing email messages will use.
However, we currently have a requirement to have Email notifications
tickets which satisfy a certain criteria to reflect that it came from a
certain
don't have any specific knowledge of that,
though.
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Thursday, May 10, 2012 6:28 AM
To: arslist@ARSLIST.ORG
Subject: Changing From field
Hi,
Has anyone tried using a time criteria in the Exclude When parameter of
Service Targets?
We've created Service Targets wherein the Exclude When is defined as:
'Status' = Pending AND 'date/time field in INC form' $\TIMESTAMP$
It works initially wherein when it satisfies the
Hi,
We built a custom escalation set to run last Saturday at 12PM. One of
the things this escalation does is to create a record in a custom form.
However, upon checking today, we discovered that 5 records were created:
Create Dates:
Mar 30 (Fri) - 10:09 PM
Mar 30 (Fri) - 10:37 PM
Mar 31
Thanks patchsk. So for item #2, if you have 100 assets, you create 100
unavailability records?
Regards,
Kali Obsum
GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala
Ave. 1226 Makati City | Philippines
( +63 2 917 1910 | * ) kali.ob...@macquarie.com
Shift
Hi,
Since it is not possible to select multiple assets and Relate them With
Unavailability in one go, has anybody implemented any work around for
this? Our process entails that for some changes, we need to bulk relate
hundreds of assets (e.g. patching). Raised this with BMC and they asked
us
Hi,
Has anyone experienced this error when accessing Server Information
form?
ARERR [8760] Cannot establish a network connection to the AR System
Plug-In server : servername (5121) : RPC: Miscellaneous tli error -
System error (Connection refused)
Our system has been working for over a
: Plugin Error (8760) when accessing Server Information Form
I ran into this recently if I have the 'Plugin-Disable-Remote: T'
option in the ar.conf file.
Axton Grams
On Mon, Feb 27, 2012 at 4:45 AM, Kali Obsum kali.ob...@macquarie.com
wrote:
**
Hi,
Has anyone experienced this error when
Hi Thad,
How about the script error itself? Have you managed to find out how to
eliminate it?
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Saturday, 24 September 2011 4:59 AM
Hi,
We are using 7.6.03. This only happens on the User Tool and not when
using the Web tool.
Regards,
Kali Obsum
GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines
( +63 2 917 1910 | 5 +63 927 225 6009 | *
kali.ob
So the script error is due to a missing Flash installation?
Regards,
Kali Obsum
GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines
( +63 2 917 1910 | 5 +63 927 225 6009 | *
kali.ob...@macquarie.com
Shift Pattern: MNL Business
Hi,
Has anyone encountered the following script error when using the Remedy
7.6 User Tool?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you
Hi,
When using a display-only/dialog form, there is an option Show Close
Button. However, this only works in the User Tool. When accessing
through the web, the pop-up window still has an x button. Is there any
way to hide/disable the x button?
Thanks!
Regards,
Kali
NOTICE
The information
I see..thanks!
Regards,
Kali Obsum
GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766
Ayala Ave. 1226 Makati City | Philippines
( +63 2 917 1910 | 5 +63 927 225 6009 | *
kali.ob...@macquarie.com
Shift Pattern: MNL Business Hours
Upcoming Leave or Training: None
For urgent
Is there a way to prevent users from closing a window when using the web
tool? We tried putting an Error message upon Window Close event and it
works for User Tool but we're still not getting the desired behavior on
the web.
Regards,
Kali Obsum
GS GR - Software Services | 30/F Tower 1
Hi,
Has anyone encountered the error above in their tomcat instance?
We experienced this wherein the web was extremely slow in loading pages
and when we checked the catalina logs, it was showing the following
error:
SEVERE: Displayed fieldsCache: Elements cannot be written to disk store
Hi All,
Is there any documentation on how to load assets through AIE? Is it in
the BMC docs/guides?
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Tuesday, 28 June 2011 3:02 AM
To:
Hi Mike,
Thanks! So I just need to import in 1 form? For example, if I want to
create a Computer System asset, I just need to import to the
AST:ComputerSystem form?
Also, how do I know which fields are mandatory and which ones will be
automatically generated? (e.g. Should I just leave the
Hi,
Has anyone tried to create bulk assets (Computer System, Database) using
the Remedy 7 Data Import Tool. If yes, are there any documents around
that offers a guide on what should be the values/columns used in the csv
file and what forms should it be imported to?
Thanks!
Regards,
Kali
Hi,
We've enabled the Mid-tier Profiling Option in our Mid-tier and we've
restarted all our web servers. However, I couldn't see the Show Profile
and Clear Profile buttons in the Forms.
Does anyone know where to find it?'
Thanks!
Regards,
Kali
NOTICE
The information contained in this
Hi,
We noticed that in the OOB Modify Web Services of ARS Server 7.6, if you
don't specify a value, it defaults to ?, which then modifies the field
values in the form to ? even if you don't want to update that field.
Is there a solution/workaround for this?
Regards,
Kali
NOTICE
The
://e-servicesuite.com/
ITIL - SaaS - On Premise
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 18, 2010 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6 OOB Modify Web
utility you would not
see ?
Thanks,
Sam
On Thu, Nov 18, 2010 at 5:14 PM, Kali Obsum kali.ob...@macquarie.com
wrote:
**
Yup, we're using SoapUI to test. We tried deleting the fields
that we don't want to update but it gives an error when you run it.
Regards
Hi,
Does anyone know what type of encryption Remedy 7.6 uses for the
passwords? Thanks!
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you
Hi All,
If we have 4 application servers in a server group, and we want to move
where the DSO process runs from Server 1 to Server 2, which servers do
we need to restart?
1) Server 2 only?
2) Server 1 and 2?
3) All servers?
Thanks!
Regards,
Kali
NOTICE
The information contained in this
Hi,
Anyone knows about this error: ARDSERR 8747
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you received it in error, please tell us
Hi,
Has anyone encountered that when you check the licenses in a server, the
issue date is the current date (date today)? Is there a mechanism that
automatically adds licenses? Also, what effect/impact does it have on
the system?
e.g. When we checked yesterday, Issue Date is Sept 28. When we
Hi,
Has anybody encountered this error when assigning an individual as an
Owner of an Incident ticket? (Incident Owner Support Group details is
already filled out)
This individual is currently unavailable for ownership
Happens even if I try using other groups or other individuals.
Regards,
to fix.
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Sep 21, 2010 2:31 am
Subject: Incident Ownership - ITSM 7.6
**
Hi,
Has anybody encountered this error when assigning an individual as an
Owner of an Incident ticket
When trying to run the OOB reports from Remedy 7.5 (ITSM 7.6) using the
web interface (thin client), I get the following error:
Error during processing : ARERR [9260] Report location is missing from
report settings configuration page. Please see your administrator.
However, when I checked the
in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Wednesday, September 01, 2010 4:52 AM
To: arslist
support that. For regular/join/display only forms you
would never have been able to create system fields in the past.
Rod
On 26 July 2010 10:27, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
In Remedy 6.3, there is an option to make a field's Entry-mode to be
system-generated (RemedyAdmin
Hi All,
In Remedy 6.3, is there a problem in comparing values if the field value
has a leading space?
Scenario:
Value of Field1 is testvalue
Value of Field2 (from another form) is also testvalue
Filter:
Set field if:
$Field 1$ = 'Field2'
If no requests match: Set value to NULL
Field:
Hi,
In Remedy 6.3, there is an option to make a field's Entry-mode to be
system-generated (RemedyAdmin-Database tab-Entry Mode: System)
However, in Remedy 7.5, if you log in to Dev Studio, the only choices
for Entry Mode are Required and Optional. How/Where do we set a field's
value to be
Hi,
Has anyone used Atrium Core 7.6 Web Services? Does someone know the
difference between Atrium Core Web Services and the Web Services
installed together with ARS Server/Mid-tier?
What would we lose (functionality etc) if we don't install the Web
Services component of Atrium Core?
Thanks!
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: June 23, 2010 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Is it possible to store the attachment outside the Remedy DB
(for Remedy 7.5)?
**
Hi,
Is it possible to store the attachment files (for example
Hi,
Would anyone be able to share how long it took them to finish
installation (approx time) of the following:
ARS Server 7.5 installation
Atrium Core 7.6
ITSM 7.6 (with Sample Data)
SLM 7.6
Just wanted to compare if what we have is normal. Thanks!
Regards,
Kali
NOTICE
The information
Hi,
Is it possible to store the attachment files (for example, in Incidents)
elsewhere instead of storing it in the DB that Remedy uses? For example,
in a file server or in a regular file system on another server?
Thanks!
NOTICE
The information contained in this email is confidential. If you
Hi,
In Remedy 6.3, you configure CTI approvers in the Non-emergency Change
Approval Form. Has anyone tried populating this form in bulk? Found the
underlying form but I'm not sure if it's safe to directly import values
there. We need to modify 2000+ CTIs and it extremely tedious to do this
one
.
Data Can be imported to this form.
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, June 21, 2010 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Non-emergency Change Approval Form
Hi,
Is SOAP API available for Remedy 7.5?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you received it in error, please tell us immediately by
Hi,
Does anyone know if Remedy 6.3 User Tool is compatible with Windows 7?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you received it in
Hi,
When you create Summary Definitions in the Requestor Console, there's a
field called Description. But when you use the Summary in creating a
request in the Requestor Console, the value of the Description field
doesn't get mapped/copied to any of the fields the resulting Incident
ticket
to create the entries you want.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
a requester, the only
way you can have a requester is that the user has a CTM:people record.
No Permissions are needed.
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
To: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 8:26 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor
Message-
From: Kali Obsum kali.ob...@macquarie.com
To: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 9:05 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
**
1. Nope, we set it to Single-Tenancy exactly so that the system will
allow guest users.
2. The proxy login that the unknown
Hi,
We're having problems with raising requests in Req Console. We enabled
the Allow guest login feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the View Requests with Errors, all
the requests
Hi,
We're going to install Remedy 7.5 with option to use Portmapper. Does
anyone know what range of port numbers the Portmapper chooses from? We
need to know the port numbers for Riverbed implementation.
Thanks!
Regards,
Kali
NOTICE
The information contained in this email is
Hi,
Has anyone encountered any performance issues with BMC
Analytics/Dashboard if it connects to an ARS Server 7.5 DB that has a
large size? Is there a point when ARS Server 7.5 DB reaches a certain
size that will cause slowness in generating reports using BMC
Analytics/Dashboard?
Thanks!
In the Remedy User Tool, there is an option to limit the number of
search results to be returned.
How does this work in the DB level? Does it mean that if the query
performed produces 10,000 results, the DB will still search for those
10,000 but only a limited number will get displayed in the
to display DATE field in date format (from DB)
Kali Obsum schrieb:
**
Hi,
We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there
functions that we can use?)
Regards,
Kali
NOTICE
The information contained
Hi,
We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there
functions that we can use?)
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you
Hi,
Is there a way to enable non-english characters in Remedy 6.3 if it is
already installed?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this email
in any way. If you
Hi,
Has anyone encountered the ff error:
1) We can create a new Release ticket but we can't modify data or
progress to any stage beyond Draft. We get the error:
ARERR [92] Timeout during database update -- the operation has been
accepted by the server and will usually complete successfully
Anyone else having problems with the Current Host ID of ARS Server
always changing? ARS Server is installed on a virtual Windows Server
2008. Checked the MAC Address of the Windows Server and it hasn't
changed.
This causes the license to become invalid, thus, we always have to
reapply a new one.
Hi,
We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?
I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?
Thanks!
form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 December 2009 9:46 AM
To: arslist@ARSLIST.ORG
Subject
Hi everyone,
From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
Does anyone know if this is still true in Remedy 7.5 ODBC, or is it
already able to support joins?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
don't have any
way of checking to be sure.
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join
During Atrium Core 7.5 installation, I didn't include the web services
components because it causes the installation to fail. Will Atrium Core
work properly even without the web services components? How critical is
it to have them installed?
Regards,
Kali
NOTICE
The information contained in
Hi,
Where does the case sensitivity of Remedy depend? Is it built-in on the
application itself, or does it depend on the database being used?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use
: 7100
Then in your client tool, specify 7100 in the account TCP.
You can use other numbers but do check with your network team. The basic
idea is keep over 1024.
Kind regards
Danny
Original Message:
-
From: Kali Obsum kali.ob...@macquarie.com
Date: Wed, 14 Oct 2009 11:17:44 +0800
Hi,
Don't know if this topic has been discussed before.
We installed Tomcat 6.0 in our Windows Server, then installed Mid-tier
7.5. IIS is not installed in the server. During installation, when asked
to choose what web server to use, the only choice is Other, then no
other info was asked. It
Hi,
We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:
Error [90] Cannot establish a network connection to the AR System
server
We are able to ping the server from the local computer so there's a
...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 13, 2009 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5
**
Hi,
We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool
Hi,
We're trying to install ARS Server Patch2 on Windows Server 2008
(64-bit) using SQL 2005 (64-bit). App server connects remotely to the DB
server.
We've tested the ODBC connection from app server to db server and it
works. We also tried to login using SQL Management Studio in the app
server
Hi,
I've asked this question before but the proposed solutions doesn't seem
to work.
Background: everytime we create a new field in this form, the database
id is being set to a core field (e.g. 21)
We tried the following approaches:
1. Manually set the database id of the field to 702xx
with licensing as well (if it's there - stop your server
- remove the file - restart)
Barb Wagner
IBM Global Services
218-828-4135
bar...@us.ibm.com
Kali Obsum kali.ob...@macquarie.com
Sent by: Action Request System discussion
to delete /etc/.multilicense and restart your arserver.
HTH
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Mittwoch, 9. September 2009 09:21
An: arslist@ARSLIST.ORG
website if you have a support login.
Rod
On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
We suddenly encountered this error in our DEV environment that we've
been using for years:
(when trying to save a record using User Tool) ARERR [337] You have
reached the maximum number
Hi,
We suddenly encountered this error in our DEV environment that we've
been using for years:
(when trying to save a record using User Tool)
ARERR [337] You have reached the maximum number of database entries
permitted with this version of the Action Request System(R). To purchase
the
@ARSLIST.ORG
Subject: Re: Error - Reached maximum number of database entries...
HI Kali,
The license for your dev server has expired. You can get a temporary one
via the BMC website if you have a support login.
Rod
On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
We suddenly
Hi,
We have a FILTER action that uses the DATE function to push values from
a character field into a date/time field.
ex: Field1 = character field, Field2 = date/time field
Field2=DATE($Field1$)
The string value of Field1 is in format: MM/DD/.
Value of Field2 becomes 01/01/1970 10:00:01 AM
Hi,
Everytime I add a new field in an existing form, the field is created as
a Core field (DB id is set to 16,17,18 etc). Any ideas why this is
happening?
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you must not
the nextfieldid contains something like 5368709xx
HTH
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Dienstag, 1. September 2009 08:16
An: arslist@ARSLIST.ORG
Betreff: New
] On Behalf Of Kali Obsum
Sent: Tuesday, September 01, 2009 2:16 AM
To: arslist@ARSLIST.ORG
Subject: New fields added becomes Core fields
**
Hi,
Everytime I add a new field in an existing form, the field is created as
a Core field (DB id is set to 16,17,18 etc). Any ideas why this is
happening
)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty
**
They are updating the records. After they press the button on their
side, I then turn off the logs as to not to record other activities
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum
Gesendet: Dienstag, 11. August 2009 04:17
An: arslist@ARSLIST.ORG
Betreff: Server-side Log Files empty
**
Hi,
We have an external application that connects to remedy through the
Remedy APIs. We would like
...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, August 11, 2009 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server-side Log Files empty
**
Hi,
Yes, I think the records are successfully getting updated. I asked them
what api they are using and they said it's ars42i, that there is an
Update function
, but with the logs on for a slightly longer
period of time, is activity from normal processes in Remedy getting
logged?
Leonard Neely
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, August 11, 2009 5:49 PM
To: arslist@ARSLIST.ORG
Hi,
We have an external application that connects to remedy through the
Remedy APIs. We would like to trace what happens (what workflows are
triggered etc) so we turned on the logging in the server by going to
File-Server Information-Logs and checking the API, Filter, User logs,
then asking them
, if they update a
record, that would cause the filters to fire, what are they doing that
you want to track?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, August 10, 2009 8:17 PM
To: arslist@ARSLIST.ORG
Hi Carey,
Yup, I found one instance of CHANGE_CONFDIR in the arsystem script:
CONFDIR=CHANGE_CONFDIR
Found armonitor.conf (together with armonitor.conf.backup,
armonitor.conf.1.backup). Content is the ff:
---
Monitor-directory: /opt2/bmc/ARSystem
Subject: Re: ARSystem Server 7.5 Installation Successful but not started
**
Any errors in the install log? Also if this was a unix install, how did
you install it (root for example)?
Howard
On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum kali.ob...@macquarie.com
wrote:
**
Hi
Hi,
Does any one know how to turn on SQL logging DURING installation (we
still haven't been able to successfully install ARSystem Server)? We're
trying to troubleshoot what the problem is, and we want to know what
happens in the DB because tables are not created during installation.
All I can
Hi,
OS: Solaris
DB: Sybase ASE 15, Sybase Client 12.5
After installation, the window says ARSystem Server was successfully
installed but there's a message saying that the server was not started.
When we try to manually start it, we get an error:
anyone installed AR System 7.5 using a Sybase DB?
** Kali,
look at page 36 of Installation guide.
Sybase is supported. At least another couple of years.
Cheers
S.
Kali Obsum wrote:
**
Hi,
We're having problems with the Remedy 7.5 Installation using a
Sybase
Hi,
We're having problems with the Remedy 7.5 Installation using a Sybase
DB. We contacted BMC Support and pointed us to a defect in AR System
7.5:
SW00317531 The pre-created database feature for Sybase is not supported
in AR System 7.5.00. (from Release Notes with Known Issues dated Jan
2009)
Hi,
We are encountering this error while installing Remedy 7.5 in UNIX
(Solaris) using a Sybase DB:
Unresolved database error: java.lang.
ClassNotFoundException: Unable to load any of the following Sybase JDBC
driver classes: [com.sybase.jdbc3.jdbc.SybDriver,
1 - 100 of 104 matches
Mail list logo
