I absolutely recommend Victoria Schmidt and her folks at CyberTrain including
Lenny Warren at RMI. I went thru in-house training with them at a company I
worked for and they did a great job! See http://cybertraininc.com.
Terri Lockwood
Enterprise Applications Test Coordinator
Emagine IT Inc.
Good one Claire!
Terri Lockwood
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, March 27, 2017 8:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Farside Remedy Cartoon - Dilbert
**
...so your string needs to look like this
C:\\Program Files\\Selenium\\IEDriverServer_x64_2,53.1\\IEDriverServer.exe
notice that all of them are now doubled?
On Tue, Nov 22, 2016 at 2:57 PM, Lockwood, Teresa - OCIO-CTS, Jacksonville FL
<teresa.lockw...@fl.usda.gov<mailto:teresa
Hello. I am learning to use Selenium WebDriver to do remedy testing. I've
created a basic Eclipse Java class and hoping someone here on the list can help
me troubleshoot. I'm working on a basic script that will simply open a Google
webpage using Internet Explorer (IE). (Will be doing the same
I'm working on setting up some automation for testing our remedy builds. Will
be using MidTier testing SRM, and ITSM 8.1. The testing product I'm looking at
is Selenium WebDriver. We are also setting up a server for testing. I have
some questions for the experts here and appreciate your
?
On 21 Jul 2016, at 22:48, Lockwood, Teresa - OCIO-CTS, Jacksonville FL
<teresa.lockw...@fl.usda.gov<mailto:teresa.lockw...@fl.usda.gov>> wrote:
**
Banging my head against the wall with this one. I open the Service Catalog
Manager Console and search for an SRD. When I try to open
Banging my head against the wall with this one. I open the Service Catalog
Manager Console and search for an SRD. When I try to open it a window
momentarily pops us but then goes away never opening the SRD. Pop up blockers
are not on and I have it set so that pop ups will open in a new
created by an outside system? I hope that question makes sense. I’ve seen some
similar things as what you saw but the People/User records had been created by
external integrations.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 10:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record
**
I did that and it removed all of the groups and permission but still showed up
in the Assignee field fo
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 10:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record
**
I did that and it removed all of the groups and permission but still
the name offhand) for their name/login and clean up any records
found.
Hope this helps!
-JDHood
On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa
<teresa.lockw...@fisglobal.com<mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one. I’ve deleted a perso
check the definition of the menu to
see where the menu gets the data
On March 30, 2016 8:45:11 AM "Lockwood, Teresa"
<teresa.lockw...@fisglobal.com<mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one. I've deleted a person using People record
which in
heck the the FunctionalRole form
(can't recall the name offhand) for their name/login and clean up any records
found.
Hope this helps!
-JDHood
On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa
<teresa.lockw...@fisglobal.com<mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my
heck the the FunctionalRole form
(can't recall the name offhand) for their name/login and clean up any records
found.
Hope this helps!
-JDHood
On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa
<teresa.lockw...@fisglobal.com<mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on
Scratching my head on this one. I've deleted a person using People record
which in turn deleted her User record. She no longer exists. However, when I
select a support group she still shows up as a member. Yet when I look at that
group/members she isn't there. Also, she only shows up on
. I have a production
system and a dev system pretty much the same environment as you. In Dev it
works in Prod it does not work.
Thanks,
Teresa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Lockwood,
Teresa
Sent:
Have any of you seen a case where you set up someone in the People form then go
to the User form and set "Force Password Change On Login" to Yes, but the user
is NOT forced to change their password? I've had a few users now tell me that
they were not prompted to change their password but I'm
Good day! I'm seeing this error about every minute in my stderr log file.
Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: No field values were specified for submit or modify operation. Specify
values for the action.
How can I find what email this error pertains
I'm seeing an issue with web reports and hoping someone has encountered this
before. AR System reports are fine but the Web reports give the following
error:
[cid:image002.png@01D10D6B.AF25B200]
BMC suggested that we've updated Java on the midtier servers but haven't. JDK
is version 1.7.
AWESOME! I may have a shot at going if it’s again on the East Coast. See you
guys next year!
Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Tuesday, October 01, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13
**
Thank you Nathan! I’m sure most of us are reading these replies thinking how
crazy it is for folks to be responding about how little money this is. I’ve
been doing Remedy administration since Remedy owned the company and still don’t
make more than this job is offering. Either I’m grossly
Patrick - Here is how I tell my users to get around this. The first window I
have them open is the Approval console. Then from there they click Home which
opens a new tab and then they can open whatever they want from there (Incident,
Change, etc). Then if they get a timeout on say a Change
I had to chuckle at older version, e.g. 7.6.04. Welcome back David!
~
Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Monday, April 08, 2013 11:06 AM
To:
Good one Rick! That one made me laugh out loud.
David - I agree that is BMC's loss. Enjoyed meeting you in Vegas at the 2011
RUG and all the virtual conversations as well. Much success in your next
endeavors!
~~~
Terri Lockwood
From: Action Request System
I'm in as well. Although I didn't get to attend RUG this year I did vote (for
LJ I might add ;)
~
Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Tuesday, October 23, 2012 3:01 PM
To: arslist@ARSLIST.ORG
Isn't she a hoot! Please say hello to her from me.
Terri Lockwood
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Wednesday, October 17, 2012 12:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: WWRUG12
**
I just wanted to report that
Claire - We have it on Dev and so far so good! Still testing but will
let you know if I see any gotchas.
~
Terri Lockwood / Sr System Administrator IT / Tyco Integrated Security
Tel: +1.904.886/7687 / Cell: +1.904.424.1602
9512 Sunbeam
anything much cheaper. It
is an expensive area, and $179 isn't a bad price for a Fairmont.
Rick
On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.com
wrote:
**
I am looking for reasonably priced hotels close to the RUG hotel
(Fairmont) in San Jose. I
.
(they are actually being quite generous so far in terms of allowing more
rooms on the nights that have already sold out).
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa L
Sent: September 20, 2012 8:27 AM
To: arslist
This is a test so please disregard if it does make it to the list J
-
This email (including any attachments) may contain information that is
private or business confidential. If you received this email in error,
please
I have a strange issue that I'm not sure where to start looking for
resolution, so naturally I am reaching out to the experts out there ;)
On various windows at random times I see the word null in the middle
of the screen in mid-tier.(see screenshot) My users have reported it
and I see it
I am looking for reasonably priced hotels close to the RUG hotel
(Fairmont) in San Jose. I am registered to go to the conference but my
company cannot pay for the TE so I am left to pay on my own. I am
registered at the Fairmont currently but trying to find something more
reasonable and within
Absolutely Claire! I've been cancelled twice for this class because
there aren't enough attendees and am currently signed up for the one in
San Jose in late March. If I can get that changed to Houston I'll be
there.
Terri
From: Action Request System discussion list(ARSList)
, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert Integration Question
**
Did you look at the form called Config Pager Service Provider?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood
Upgrading to 7.64 and trying to complete the integration with TelAlert
for our cell phone notifications. Been working with the TelAlert folks
and all is done except to find the Filter which calls the Run Process
for the integration. I've been told that it is out of the box
functionality but I
Thanks for keeping us up to date Rick!
~
Terri Lockwood
IT Service Excellence/Operations Systems Management
Sr. Administrator Tech Services IT
9512 Sunbeam Center Drive
Jacksonville, FL 32257
Office - 904-886-7687
Fax - 904-886-7676
Cell - 904-424-1602
In the middle of 7.6.4 upgrade with a Tivoli integration and have run
into an issue since we are moving from Unix to Windows in the new
environment. My question is How do you do a run process on an external
server thru a filter?
Terri
This email (including any attachments) may contain
://technet.microsoft.com/en-us/sysinternals/bb897553.aspx
Joe
From: Lockwood, Teresa L mailto:tlockw...@adt.com
Sent: Thursday, June 02, 2011 3:44 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Run process question
**
In the middle of 7.6.4 upgrade
Can anyone give me details about the RUG scheduled this Wednesday (5/18)
in Daytona Florida?
~~
Terri
This email (including any attachments) may contain information that is private
or business confidential. If you received this email in error, please delete it
from your
Nice meeting you at RUG Geoff. Glad you like your iPad; and glad to be sitting
at the lucky table with you and the iPod I won J Enjoy!
~~
Terri Lockwood
IT Service Excellence/Operations System Management
Sr Administrator Tech Services IT
9512 Sunbeam Center Drive
I've created a scheduled report which is running perfectly except for
the days of the week that it is running. I want it to run 7 days a week
and my crontab -e is set up as follows: 0 1 * * 0-6. From my
understanding 0-6 is Sunday-Saturday so it should be sending the
report every day. However
try using an asterisk for the day. I
have seen some systems that have had troubles with the range format.
Your entry would then be: 0 1 * * * cmd_string
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent
)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where field menus display?
**
I've got what I'm sure is a simply answered question but I'm coming up
empty this morning. I've got a character
I've got what I'm sure is a simply answered question but I'm coming up
empty this morning. I've got a character field with a menu that
displays differently for only 2 team members. The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where field menus display?
**
I've got what I'm sure is a simply answered question but I'm coming up
empty this morning. I've got
I'm seeing the following error message and none of my emails are going
out.
Couldn't locate the Email form. (ARERR 9801)
Couldn't locate the Email form. : AR System Email Messages
Have restarted application to no avail. The oracle password was changed
via Admin tool earlier tonight;
for asking the obvious, but does that form exist on the
server?
Joe
From: Lockwood, Teresa L tlockw...@adt.com
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801
**
I'm seeing the following
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, April 17, 2009 4:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801
**
Yes, it's there.
From: Action Request
I'm laughing out loud just picturing my sales rep(s) breaking into song
and dance. Although I can't imagine them doing the hand gestures to I T
S M like they would with Y M C A :-) Thanks for the morning laugh!
~~
Terri
From: Action Request
the underlying DB. Here's how to set the date format and do
the query:
http://infolab.stanford.edu/~ullman/fcdb/oracle/or-time.html
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L
Sent: Monday, March 03, 2008 10
I have a question about external CMDBs. Does anybody have experience
using ARS 7.x with an external CMDB? Is it possible to fully utilize
version 7 without using BMC's CMDB and discovery products? For those
who have already upgraded to 7 can you tell me the advantages of
upgrading if you are
I have questions about the Telalert Product that I'm hoping to get some
feedback on. I'm looking to possibly upgrade the current 5.6 version
(as well as version 5-1 TelAlert Enterprise) to the new 6e version. I
have two questions for the list:
1. Can you provide practical differences
I had one user who was an hour behind but everyone else and our servers
were fine. I uninstalled then reinstalled his client and he's fine now.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]
Where would I find out about any RUGs in Florida?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls
Sent: Tuesday, August 07, 2007 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Michigan Remedy Users Group
in Florida are you?
Ed LeBlanc, RAC, ITIL
Senior Consultant
RIGID Systems, LLC
10440 little Patuxent Parkway
Suite 200
Columbia, MD 21044
Phone 904-607-9387
Fax 410-715-0848
From: Action Request System discussion list(ARSList) on behalf of
Lockwood, Teresa L
Sent
In Mid Tier 6.3, how can I remove the words Remedy Mid Tier 6.3 from
the heading? Thanks in advance for your help.
Terri
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
My customer needs to have a word document opened when a button is pushed
on their form. I'm trying to us OLE automation but am doing something
wrong. I want to open a pre-defined Word document and paste in the
date, name, address information into the document from the Remedy
form. Does anyone
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