rg
> Sent: Tuesday, May 13, 2008 5:35 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume
>
> On Tue, May 13, 2008 at 10:42 AM, Asterisk <[EMAIL PROTECTED]> wrote:
> > Is there any way
: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume
On Tue, May 13, 2008 at 10:42 AM, Asterisk <[EMAIL PROTECTED]> wrote:
> Is there any way to modify the volume (either lower the volume of the
> clients, or increase t
On Tue, May 13, 2008 at 10:42 AM, Asterisk <[EMAIL PROTECTED]> wrote:
> Is there any way to modify the volume (either lower the volume of the
> clients, or increase the volume of the agents) while doing the join of the
> "-in" and "-out" files into one recording?
Uh-huh. Read the documentation
Hi guys,
I have few queues configured on my PBX that have:
monitor-format=wav
monitor-join=yes
My problem is that the volume of the clients who are calling into these queues
is slightly higher than the volume of the agents.
Is there any way to modify the volume (either lower the volume of the
Creating some 'hunt groups' Im not sure if to go for queues or just dial
multi devices (one group is around 15 handsets)
I don't need the queue features, although I am backgrounding "thank you
for holding" every 30 seconds.
Does one solution create more processor / networking overheads than
anot
> Gesendet: Mittwoch, 9. April 2008 15:50
>> An: Asterisk Users Mailing List - Non-Commercial Discussion
>> Betreff: [asterisk-users] Queues +Exiting
>>
>> I'm having a problem getting my queue to function as it should.
>>
>> After 20 seconds or so, it s
> -Ursprüngliche Nachricht-
> Von: Rob Schall [mailto:[EMAIL PROTECTED]
> Gesendet: Mittwoch, 9. April 2008 15:50
> An: Asterisk Users Mailing List - Non-Commercial Discussion
> Betreff: [asterisk-users] Queues +Exiting
>
> I'm having a problem getting my queu
I'm having a problem getting my queue to function as it should.
After 20 seconds or so, it should prompt the user with a message "thanks
for holding. press # to leave a message or stay on the line to
continue holding". I set up the "context" in the queues.conf file, so if
a user presses a digi
On Wed, Oct 31, 2007 at 06:11:47PM +0100, Louis-David Mitterrand wrote:
> Hi,
>
> Using 1.4.13 is it possible to ignore 302 redirects from sip devices
> belonging to a queue?
>
> For a queue that rings the whole office it doesn't seem very useful to
> obey a redirect programmed on a phone.
>
>
Hi,
Using 1.4.13 is it possible to ignore 302 redirects from sip devices
belonging to a queue?
For a queue that rings the whole office it doesn't seem very useful to
obey a redirect programmed on a phone.
It seems this was the default behaviour in 1.2.
Thanks,
___
Tim Groeneveld wrote:
> On Tuesday 21 August 2007 12:32:12 am Mark Michelson wrote:
>
>>> When users call 510 then, it actually does ring everyone who has called
>>> 511.
>>>
>>> The problem is when the operator comes to pick up the call. The operator
>>> hears nothing, and the user still hears
On Tuesday 21 August 2007 12:32:12 am Mark Michelson wrote:
> > When users call 510 then, it actually does ring everyone who has called
> > 511.
> >
> > The problem is when the operator comes to pick up the call. The operator
> > hears nothing, and the user still hears the Music on Hold. Not only t
Tim Groeneveld wrote:
> I am running r79979 of Asterisk Trunk, and I am having problems trying to use
> app_queue.so.
>
> I want to use the extension 510 to be a line where users can call technical
> support.
>
> Extensions 511 and 512 are used by the operators to dynamically make
> themselves a
On 8/20/07, Tim Groeneveld <[EMAIL PROTECTED]> wrote:
> On Monday 20 August 2007 8:16:32 pm Atis wrote:
> > On 8/20/07, Tim Groeneveld <[EMAIL PROTECTED]> wrote:
> > Can you also provide output of "show queues" and "show channels"? Plus
> > the logfile of dial to 511.
> >
> > I'm using QueueAdd aft
On Monday 20 August 2007 8:16:32 pm Atis wrote:
> On 8/20/07, Tim Groeneveld <[EMAIL PROTECTED]> wrote:
> Can you also provide output of "show queues" and "show channels"? Plus
> the logfile of dial to 511.
>
> I'm using QueueAdd after AgentCallbackLogin (trough manager API).
> Maybe you need to us
On 8/20/07, Tim Groeneveld <[EMAIL PROTECTED]> wrote:
> I am running r79979 of Asterisk Trunk, and I am having problems trying to use
> app_queue.so.
>
> I want to use the extension 510 to be a line where users can call technical
> support.
>
> Extensions 511 and 512 are used by the operators to dy
I am running r79979 of Asterisk Trunk, and I am having problems trying to use
app_queue.so.
I want to use the extension 510 to be a line where users can call technical
support.
Extensions 511 and 512 are used by the operators to dynamically make
themselves a Queue Member or not.
So, operators
On 7/30/07, voiplist <[EMAIL PROTECTED]> wrote:
> I noticed that if I have an agent logged in using AgentCallBackLogin
> and that agent is unreachable for some reason (SIP phone unplugged)
> calls to him/her will completely yack.
>
> For example:
>
> 1-Agent 500 is the only one logged into queue n
Hello, I am using 1.4.8 and have a question about Queues.
I noticed that if I have an agent logged in using AgentCallBackLogin
and that agent is unreachable for some reason (SIP phone unplugged)
calls to him/her will completely yack.
For example:
1-Agent 500 is the only one logged into queue num
[mailto:[EMAIL PROTECTED] On Behalf Of Jakub Glazik
Sent: sexta-feira, 27 de Julho de 2007 12:55
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Queues strategy "leastrecent"
Dnia 2007-07-27, o godz. 11:09:37
"Marco Campos" <[EMAIL PROTECTED]> napisał(a):
Dnia 2007-07-27, o godz. 11:09:37
"Marco Campos" <[EMAIL PROTECTED]> napisał(a):
> I think this strategy should work like this:
> a) Make a list of available agents and their idle time (time
> since last call) and update it each time a call gets answered or ends
> b) Wh
Hi,
I've recently upgraded Asterisk to the latest version 1.4.9
on a PBX that manages several queues, but at least on one queue strategy
(leastrecent) it doesn't seem to be distributing the calls has it should.
I think this strategy should work like thi
Hello Voipcrazy,
It's funny you should mention that - we've just released (as in today) a FREE
version of our OrderlyStats service for call centre and queue monitoring and
management.
OrderlyStats features realtime (synchronous/message-based) display of all
queue, agent and caller events so yo
On 7/12/07, Stefan Reuter <[EMAIL PROTECTED]> wrote:
You might want to have a look at QueueMetrics:
http://queuemetrics.loway.it/
I am not sure if it supports all features you are looking for but it
should be a good start.
QueueMetrics is working well for me in a 75 seat call center, but it
You might want to have a look at QueueMetrics: http://queuemetrics.loway.it/
I am not sure if it supports all features you are looking for but it
should be a good start.
=Stefan
--
reuter network consulting
Neusser Str. 110
50760 Koeln
Germany
Telefon: +49 221 1305699-0
Telefax: +49 221 1305699
Hello all,
A client of us, needs a queue monitoring system. In realtime he needs to now
the PRI status, the agents logged in and logged out, the number of received
calls by agent, ,etc.
I am not a call center specialist and i want to find a call center software
to offer to my client that fits
Ciao Andrea,
> Hello *,
> do queues allow me to set an announce like the A() option of the Dial() cmd?
>
> The announce that I've found is a message that is heard by the caller. I'd
> like to send a message to the member of the queue that picks up the call.
In order to help people that find this
Hello *,
do queues allow me to set an announce like the A() option of the Dial() cmd?
The announce that I've found is a message that is heard by the caller. I'd like
to send a message to the member of the queue that picks up the call.
Thanks in advance,
--
Dott. Andrea Spadaccini
Multimedia Tec
It is indeed a way, but not very flexible for my customer that want to change
the sound files weekly or even daily.
I found this patch that might do the trick:
http://bugs.digium.com/view.php?id=6681
Need to test it. So far I could not find a way to do so without patching
asterisk.
L
Why don't you make up the MOH in order to play your sound files, as you
need?
l.
On Mon, 07 May 2007 16:29:28 +0200, Andre Courchesne - Consultant
<[EMAIL PROTECTED]> wrote:
Hi,
Anyone knows if there is a way to play a list of sound file in a
round robin mode (at specific interval
Hi,
Anyone knows if there is a way to play a list of sound file in a round robin
mode (at specific interval) while someone in waiting in moh in a queue?
Ok, you enter a queue and wait listening to moh, every X minutes a sound file
is played from a list of sound files to be played.
If
>Is there anyway to setup a queue with only one agent (device) which is
>always logged in. So when a call hits that queue the device will ring (if
>not already on a call) or will be put in the queue if the call is already
>in place?
Sure, in queues.conf you can add many type of mem
inal Message -
From: "Voip Asterisk" <[EMAIL PROTECTED]>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
Sent: Wednesday, April 18, 2007 5:23:18 AM (GMT+0530) Asia/Calcutta
Subject: [asterisk-users] queues
___
Is there anyway to setup a queue with only one agent (device) which is
always logged in. So when a call hits that queue the device will ring (if
not already on a call) or will be put in the queue if the call is already in
place?
Thanks
Miles
___
--Band
If you make a SIP device a queue member, that member will be rung so
long as the device state of the SIP interface shows as "not in use".
With regard to voicemail, are you trying to get a queue call answered
by voicemail or is that not your intent?
On 3/17/07, Steve Kennedy <[EMAIL PROTECTED]> w
On Sat, Mar 17, 2007 at 11:44:52AM -0700, Steve Edwards wrote:
> Yes.
to which bit? auto-agent (as per resource)
or voicemail to an agent?
Steve
> On Sat, 17 Mar 2007, Steve Kennedy wrote:
>
> >A quick question on queues in Asterisk, if you specify a specific
> >resource as a queue member (i
Yes.
On Sat, 17 Mar 2007, Steve Kennedy wrote:
A quick question on queues in Asterisk, if you specify a specific
resource as a queue member (i.e. member => SIP/40 say) is it
automatically a member of the queue without having to specifically log
on via AgentLogin stuff?
I under stand if you spe
A quick question on queues in Asterisk, if you specify a specific
resource as a queue member (i.e. member => SIP/40 say) is it
automatically a member of the queue without having to specifically log
on via AgentLogin stuff?
I under stand if you specify something like member => Agent/100 you then
ha
Hi Ex vito,
Thank you for your response below is my current config. I defined it into my
queues_addintional.conf where the definitions of queues defined. Do I need to
defined it in the general portion of queues.conf? But anyway, there's no harm
for trying.
I am using Asterisk 1.2.13 svn rev
On 2/15/07, Angel Heart <[EMAIL PROTECTED]> wrote:
cud any one help me figuring out the problem... When the agent in a queue is
engaged, it cannot accept anymore calls, below is the script;
Angel,
Check your queues.conf, specifically the "joinempty" parameter.
See below the relevant part in
Hi,
cud any one help me figuring out the problem... When the agent in a queue is
engaged, it cannot accept anymore calls, below is the script;
-- AGI Script dialparties.agi completed, returning 0
-- Executing Dial("Local/[EMAIL PROTECTED],2", "SIP/2063||tr") in new stack
-- Called 2063
Am Friday 02 February 2007 23:48 schrieb BJ Weschke:
> On 2/2/07, Thomas Winter <[EMAIL PROTECTED]> wrote:
> > Hi,
> >
> > I have an queue stored in relatime and defined members called through
> > LOCAL/
> >
> > I found out that if I call the members through the LOCAL think the queue
> > statis
BJ Weschke wrote:
On 2/2/07, Thomas Winter <[EMAIL PROTECTED]> wrote:
Hi,
I have an queue stored in relatime and defined members called through
LOCAL/
I found out that if I call the members through the LOCAL think the queue
statistics is not updated.
Any idea, or isnt possible to call mem
On 2/2/07, Thomas Winter <[EMAIL PROTECTED]> wrote:
Hi,
I have an queue stored in relatime and defined members called through
LOCAL/
I found out that if I call the members through the LOCAL think the queue
statistics is not updated.
Any idea, or isnt possible to call members with LOCAL cha
Hi,
I have an queue stored in relatime and defined members called through
LOCAL/
I found out that if I call the members through the LOCAL think the queue
statistics is not updated.
Any idea, or isnt possible to call members with LOCAL channel.
best regards
Thomas
_
Michiel van Baak wrote:
On 17:36, Thu 18 Jan 07, Lee Jenkins wrote:
Michiel van Baak wrote:
exten=>999,1,Queue(support,tr|||60)
and never put it back. From there it was a downward spiral ;)
If you remove the r, does that fix the issue ?
Yes. It did. Still not sure why it didn't work or
On 17:36, Thu 18 Jan 07, Lee Jenkins wrote:
> Michiel van Baak wrote:
>
> >
> >What's the line in extensions.conf to go into the queue ?
> >I found out that if you use the r flag there (provide
> >ringtone) the announcements wont work.
> >
>
> Odd. I *did* originally have it set to use MOH:
> ex
Michiel van Baak wrote:
What's the line in extensions.conf to go into the queue ?
I found out that if you use the r flag there (provide
ringtone) the announcements wont work.
Odd. I *did* originally have it set to use MOH:
exten=>999,1,Queue(support,t|||60)
but it didn't work (for whatever
On 15:48, Thu 18 Jan 07, Lee Jenkins wrote:
>
> Hi all,
>
> I have configured the queue below, but when I go into the queue,
> asterisk does not announce hold time:
>
> [support]
> musiconhold=>default
> strategy=ringall
> context=check_time
> timeout=20
> wrapuptime=1
> maxlen=3
> announce-fre
Hi all,
I have configured the queue below, but when I go into the queue,
asterisk does not announce hold time:
[support]
musiconhold=>default
strategy=ringall
context=check_time
timeout=20
wrapuptime=1
maxlen=3
announce-frequency=5
announce-holdtime=yes
joinempty=no
leavewhenempty=yes
reporth
The easy answer is to use the "r" switch with Queue, still you may want to
use a MOH that "fakes" a ringing tone in order to have audio messages
smoothly mixed in :)
l.
On Thu, 11 Jan 2007 23:33:40 +0100, Ex Vitorino <[EMAIL PROTECTED]>
wrote:
Hello List,
This must be an easy one
TED]>
To: asterisk-users@lists.digium.com
Cc:
Sent: Thu, 11 Jan 2007 13:07:40 -0500
Delivered: Thu, 11 Jan 2007 15:58:06
Subject:[asterisk-users] Queues Service Level
There seems to be something about SL for queues since when the show
queues CLI command is used, it give something l
riginal Message-
>> From: [EMAIL PROTECTED] [mailto:asterisk-users-
>> [EMAIL PROTECTED] On Behalf Of Ex Vitorino
>> Sent: Thursday, January 11, 2007 5:34 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [asterisk-users] Queues without music o
07 5:34 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Queues without music on hold ?
>
> Hello List,
>
> This must be an easy one... I'd like to setup a queue
> without music on hold - just give the callers the traditional
Hello List,
This must be an easy one... I'd like to setup a queue
without music on hold - just give the callers the traditional
ringing tones.
However, not setting the musiconhold parameter in
queues.conf does not seem to do the trick: it defaults
to "default" moh class which:
a) Gets p
There seems to be something about SL for queues since when the show
queues CLI command is used, it give something like "SL:0.0% within 0s":
pbx*CLI> show queues
1has 3 calls (max unlimited) in 'rrmemory' strategy (243s
holdtime), C:174, A:9, SL:0.0% within 0s
Members:
SIP/12
My GXP2000 does what you are talking about. I solved the problem by
assigning lines 2-4 to other extensions which are not queue agents.
Then those lines don't ring.
hth
-t-
On Jan 2, 2007, at 5:03 PM, Nikola Ciprich wrote:
Hello,
I'm using asterisk queues, for reception phone, and I ha
Hello and thanks for a reply. If I understand correctly, maxlen parameter
limits total number of people waiting in queue, and I don't want to limit this,
it just seems strange to me that asterisk lets ring all waiting people
even on busy agents)
On 2007-01-03, Ex Vitorino wrote:
> Nikola,
>
Nikola,
Check the maxlen parameter for the queue... Also check the sample
queues.conf distributed with Asterisk source, which somehow includes
queue parameter documentation.
If set, maxlen will limit the number of calls in the queue.
Cheers,
--
Ex Vito
On 1/2/07, Nikola Ciprich <[EMAIL
Hello,
I'm using asterisk queues, for reception phone, and I have small problem: I
have only one phone as queue member, and the problem is, that ALL channels
waiting in queue are ringing on it. And if there are too many people ringing on
it, it's not possible to use attended transfer then...
Is
Hi!
I am trying to setup a simple queue in Asterisk and
I'm having a small problem.
Our callers come in through a Bosch PBX and are
immediately transferred to an Asterisk menu/IVR. If
they select the option to call a SIP phone directly
(eg. entering the operator's SIP extension) then the
callee
Thomas Kenyon wrote:
On a slightly different tone, has anyone written a queue viewer that
runs as a daemon and serves the pages to the viewer rather than creates
a manager login/logout event every few seconds? (If not I'll write one
myself, but worth checking first).
Just written one, so n
Using Asterisk 1.2.12.1.
I have 4 queues running on a server with various handsets logged into them.
When a call comes in, asterisk tries forwarding the call to all
handsets, including ones that are in use (whereby it gets a BUSY HERE
response, which is all what you'd expect after all asterisk
Hi,
I'm still pulling my hair out getting my queues setup in 1.2.13.
I went in to implement my custom "roundrobinreset" strategy (mentioned
in a post by me here:
http://lists.digium.com/pipermail/asterisk-users/2006-October/170713.html
and a similar issue is addressed by the developers back
Baehr
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:asterisk-users-
> [EMAIL PROTECTED] On Behalf Of brandon kruz
> Sent: Tuesday, November 07, 2006 8:05 PM
> To: asterisk-users@lists.digium.com
> Subject: RE: [asterisk-users] Queues and multiple lines
>
> Using
e :]
my 2 cents
`KruZ~
From: Michael Sampson <[EMAIL PROTECTED]>
Reply-To: Asterisk Users Mailing List - Non-Commercial
Discussion
To: Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: [asterisk-users] Queues and multiple lines
Date: Tue, 07 Nov 2006 12:39:25 -0600
M
-users-
> [EMAIL PROTECTED] On Behalf Of Michael Sampson
> Sent: Tuesday, November 07, 2006 1:39 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Queues and multiple lines
>
> Say I have agents using a softphone like eyebeam that has 6 lin
Say I have agents using a softphone like eyebeam that has 6 lines. They
log in to the queue. Say there are 3 agents in my queue. 3 calls come in
and all three agents are on a call. Now a fourth call comes in. Is it
possible to have it setup so that the 4 call rings on line 2 of one of
my agents
It looks like this issue has been raised before, but I see it mostly
ignored and no answers given, so here it is again:
For the past couple of years, I've wanted a queue that works very
similarly to roundrobin/rrmemory, but that doesn't remember anything
about where the last ring went to. This
Apologies,
This was my bad, the manager is reporting back all queues - it
appears to be a coding issue in the script that is not showing all
the queues.
Sorry for wasting bandwidth.
Matt Brown
[EMAIL PROTECTED]
On 5 Jul 2006, at 15:44, Matt Brown wrote:
Hi,
We have and * box which cu
Hi,
We have and * box which currently runs 6 separate queues and we used
to run Asterisk V1.0.10 with the contrib script called qview.pl to
show the live status of the queues to the call centre staff.
Since upgrading to V1.2.9.1 the qview.pl script failed to output any
queue information
Good news !!!
Do you think I'll be able to use /trunk version of app_queue against
1.2.9.1 ? Or what (stable) version should I'll be looking to use this ?
Thanks,
Tristan
BJ Weschke a écrit :
On 7/3/06, Tristan <[EMAIL PROTECTED]> wrote:
Hi everybody !
I need to play a file to customers w
On 7/3/06, Tristan <[EMAIL PROTECTED]> wrote:
Hi everybody !
I need to play a file to customers when an agent answered the line to
tell them it's their turn but I don't want to do periodic annoucements,
Is there a way or something I misunderstood in the voip.org docs because
I can't do this for
I have a feeling that going after the C code will be easier than using a
multiple dial to create a conference, join it, play the file and all such
things. It would be very nice, in any case, if the queue app had dialplan
callback points, so that you could make such things easier
l.
I
The dial macro works only for the agent called and not for the caller...
I already use it and it's quite usefull to play different annoucements
to the agent but that's useless for the caller as the bridge is done
after the end of the macro...
I only need to tell the caller that his line has b
I'm not sure you can do it if you want a play a file to the caller when
your agents pick up the line. I believe you may want to use a dial macro -
option M() - in the dial command that the local channel runs in order to
connect to the callback agent. see
http://www.voip-info.org/wiki-Aste
Hi everybody !
I need to play a file to customers when an agent answered the line to
tell them it's their turn but I don't want to do periodic annoucements,
Is there a way or something I misunderstood in the voip.org docs because
I can't do this for the moment !
Thanks,
Tristan
__
I am running the latest version of Trixbox. I setup
using freepbx a Digital Receptionist that asks the user to enter 1 for Sales or
2 for Support or 3 for Billing. If they select Sales or Support they are taken
to a sales or support Queue that I created. I setup each of these queues to
accep
Well it depends if you want the caller to stay on the line afterwards. I had to
do something similar when we wanted to get some feedback from the customer after
they talked to an agent.
Basically you need to use a Local channel that will call the queue() app and
return after it is done for furthe
That was the good way to proceed thanks !
Doug Lytle a écrit :
Tristan wrote:
Thanks for your answers,
The problem is that I already use the hangup entry for action when
there is hangup
The macro is triggered but I need to continue the call after the
queue...
Exemple:
[mycontext]
Tristan wrote:
Thanks for your answers,
The problem is that I already use the hangup entry for action when
there is hangup
The macro is triggered but I need to continue the call after the queue...
Exemple:
[mycontext]
exten => queue,n,Queue(myqueue)
exten => queue,n,Goto(someexten,s,1)
exten
Thanks for your answers,
The problem is that I already use the hangup entry for action when there
is hangup
The macro is triggered but I need to continue the call after the queue...
Exemple:
[mycontext]
exten => queue,n,Queue(myqueue)
exten => queue,n,Goto(someexten,s,1)
exten => h,1,Macro(ha
Tristan wrote:
Hi List,
I have the following dialplan:
exten => queue,n,Queue(myqueue)
exten => queue,n,NoOp(ENDQUEUE)
Once the call has ended, the dial-plan will jump to the hangup entry if
once exists.
Try:
[my-context]
exten => queue,n,Queue(myqueue)
exten => h,1,NoOp(ENDQUEUE)
Doug
What version of Asterisk ?
Tristan wrote:
Hi List,
Just one more question that may sounds stupid to some people but I can't
find the solution for now,
I have the following dialplan:
exten => queue,n,Queue(myqueue)
exten => queue,n,NoOp(ENDQUEUE)
I don't understand why the NoOp is never tri
Hi List,
Just one more question that may sounds stupid to some people but I can't
find the solution for now,
I have the following dialplan:
exten => queue,n,Queue(myqueue)
exten => queue,n,NoOp(ENDQUEUE)
I don't understand why the NoOp is never triggered, the incoming call is
always hangup
Thanks Kevin,
I ended up using a db method on a family/uniqueID key, because I can
pass the uniqueId downstream.
I was trying to solve a problem where a call coming into an agent may
get transferred around to other agents, and I was wanting to send a
signal to the final agent from the dialpl
- Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote:
> the call :) I suspect that this is because it is the local channel
> that
> is being hung up as the call in the Queue has been connected to the
> sip/456 call.
That is correct.
> Is there any way of passing variables back up from the loca
I am using AddQueueMember to add a local channel to a queue. My
(simplified) dial plan is
[AddMember]
exten => 789,1,AddQueueMember(SomeQ|Local/[EMAIL PROTECTED])
[Queue]
exten => 123,1,Queue(SomeQ|nt|||120)
exten => 123,2,Hangup()
exten => h,1,NoOp(InQ)
[Agent]
exten => 456,1,Dial(SIP/456)
e
Many thanks :)
I was currently trying to add a macro to app_queue.c (like Dial) but
will now abandon with indecent haste and use this !
Julian.
Kevin P. Fleming wrote:
- Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote:
Now, I want to be able to use a device, rather than agents. So I can
- Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote:
> Now, I want to be able to use a device, rather than agents. So I can
> use
> addQueueMember and add my SIP device. However, I still want to do a
> couple of things before the device is called.
This is what the Local channel (chan_local) is f
On 6/13/06, Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote:
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be able to use a device, rather than agents. So I can use
ad
Greetings folks,
I have a client who wants to divert his main office number to a call
answering service when the phones in his office aren't answered within a few
seconds. Calls to the main number go into a queue which then rings all the
phones in the office.
I've changed the timeout in queues.co
Matt,
Matt wrote:
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
Sorta, I haven't had time to test it. But you could do something like the
following:
* Use callback agents and have them log into a separate context
(AgentCallbackL
On 5/23/06, BJ Weschke <[EMAIL PROTECTED]> wrote:
On 5/23/06, Matt <[EMAIL PROTECTED]> wrote:
> Right. I understand PauseQueueMember.. that wasn't my question. My
> question was... if a call rings through a member, and they don't
> answer it. Can I have asterisk pause them, INSTEAD of logging
On 5/23/06, Matt <[EMAIL PROTECTED]> wrote:
Right. I understand PauseQueueMember.. that wasn't my question. My
question was... if a call rings through a member, and they don't
answer it. Can I have asterisk pause them, INSTEAD of logging them
out of the queue? Or, for that matter.. have aste
Right. I understand PauseQueueMember.. that wasn't my question. My
question was... if a call rings through a member, and they don't
answer it. Can I have asterisk pause them, INSTEAD of logging them
out of the queue? Or, for that matter.. have asterisk do something
other then logging them out
On 5/23/06, Matt <[EMAIL PROTECTED]> wrote:
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
___
In what context do you want to pause them? If queues, check out
PauseQueueMember.
--
Bird's The Wor
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
___
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April 30, 2006 8:25 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] queues
>
> I am not understanding how queues are supposed to work. I am
> using [EMAIL PROTECTED] and configured a queue in AMP. I have
> also set my static extensions in the queue. If I s
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