Patrick Dixon;343618 Wrote:
I think you make some very valid points - what about a 'FAQ when your SC
upgrade fails page' linked from the download page? It could include all
the removing cache and database file stuff, as well as reseting SBs and
TPs.
It shouldn't be limited to just upgrade
erland;343904 Wrote:
It shouldn't be limited to just upgrade issues, some kind of
troubleshooting guide which you can follow step by step instead of
posting things like this thread in the forum would be good. Besides
upgrade problems a lot of people have problem with their initial
Goodsounds;343291 Wrote:
Personally, I think a market surge could happen if and when the
products become of greater interest to and more easily accessible by
soccer moms and soccer dads.
Hi, What are soccer moms and soccer dads? I heard it the other day in
mention to a vice president and
Goodsounds;343291 Wrote:
and a fair number of the cranky gearheads around here work at cross
purposes to such an effort.
I have sat back and read most of this thread amazed that after an
opening gambit like that anyone actually tried to help you. However I
can't let that one past.
This is
tygar;342147 Wrote:
(g) If I were czar, I would solve this problem by including an
automatic reset during the upgrade process, and forcing users to
re-enter system passwords.
Please no! That would mean that every time I did a remote site
software upgrade, I'll have to walk someone
Patrick Dixon;343618 Wrote:
Please no! That would mean that every time I did a remote site software
upgrade, I'll have to walk someone local through connecting all their
SBs again!
I think you make some very valid points - what about a 'FAQ when your
SC upgrade fails page' linked from
Goodsounds;343111 Wrote:
Yes.Yes.Yes
I'm a relative newcomer (first product purchased a few years ago), but
it appears the founders of the company were able to bootstrap product
development with their Open source - Kumbaya scheme to get free labor.
This allowed them to make more
Non, I agree with most of your comments.
It will be interesting to see where things are a year plus from now. I
wouldn't think Logitech bought Slim Devices just to play in a niche
market. But, as you allude to, the company needs to get more average
user friendly, and a fair number of the cranky
Goodsounds;343291 Wrote:
Non, I agree with most of your comments.
It will be interesting to see where things are a year plus from now. I
wouldn't think Logitech bought Slim Devices just to play in a niche
market. But, as you allude to, the company needs to get more average
user friendly,
kdf,
i respect you quite a bit, but that really was over the top. i think
you need a vacation from slim or something. i like the slim stuff, and
i understand that those like you who contribute code to it have a
personal feeling of ownership over it, but like i said long ago this is
a consumer
MrSinatra;342946 Wrote:
this is a consumer product sold for profit first and foremost, not some
high school hobby open source playground.
Yes.Yes.Yes
I'm a relative newcomer (first product purchased a few years ago), but
it appears the founders of the company were able to
I enter this thread with some trepidation - so much emotion seems to be
boiling over. But let's try and look at the issue calmly.
Everyone posting here is, by definition, a forum user. They are in the
happy position of knowing where to look for helpful information when
they have problems. But
tygar;342471 Wrote:
Many users have reported on this forum that they have experienced this
bug during firmware updates. Two suggestions made above for dealing
with this bug are:
- -To contact SlimDevices support-:
But owner ccjj reports above that his
tygar;342471 Wrote:
I stand by my original suggestion -- put a comment or link on
the download page. It is clear that many owners have had
this problem, and it is equally clear that Logitech's existing forum
and technical support have trouble helping those owners.Suppose that the
effort
Done to death. Move along now.
Next topic?
MC
--
ModelCitizen
On average people have fewer than two feet.
http://www.last.fm/user/ModelCitizen
ModelCitizen's Profile:
ModelCitizen;342529 Wrote:
Done to death. Move along now.
Next topic?
MC
There are different threads for you to read. You do know that? :)
--
Nonreality
-IF THE RULE YOU FOLLOWED BROUGHT YOU TO THIS, OF WHAT USE IS THE RULE.-
HTTP://www.last.fm/user/nonreality
Themis;342526 Wrote:
Suppose that the effort needed to -correctly- place a comment (ie to
place a non-generic, really helpful comment) is roughly the same as to
solve the problem itself. Let alone that the bug has to be fixed
anyway.
What would you suggest in this case ?
Good question.
Sell the TP.
I did just that and have not had a (tp) rant since.
.
--
haunyack
haunyack's Profile: http://forums.slimdevices.com/member.php?userid=9721
View this thread:
haunyack;342607 Wrote:
Sell the TP.
I did just that and have not had a (tp) rant since.
.
That will work but not the optimum solution I would think. Just out of
curiosity, why did you sell it?
--
Nonreality
-IF THE RULE YOU FOLLOWED BROUGHT YOU TO THIS, OF WHAT USE IS THE RULE.-
Professor Tygar,
I found your point of view reasonable and your reactions warranted
under the circumstances. However, too many of the comments, including
some of yours, seemed too emotional and leaning in the rant and rave
direction. To use the old cliche, doing so adds heat but no light.
Goodsounds;342641 Wrote:
Professor Tygar,
I found your point of view reasonable and your reactions warranted
under the circumstances. However, too many of the comments, including
some of yours, seemed too emotional and leaning in the rant and rave
direction. To use the old cliche, doing
Nonreality;342623 Wrote:
That will work but not the optimum solution I would think. Just out of
curiosity, why did you sell it?
Hi Nonreality,
Definitely NOT the optimum solution as you suggest, as my header
recommends the quick fix, I would suggest that SD/LT is not the
end-all for
Putting a one-sentence post how do I reset the transporter would have
answered your issue.
Is this really so much to ask?
As a Professor at UC Berkeley you should know better than to expect a
good result from a childish rant that threatens to toss the device into
landfills. I'd expect more
dsdreamer;340041 Wrote:
The original poster, in my opinion, had reasonable expectations. I know
that these things are computers and highly complex, but ideally much of
that complexity would be hidden from the user and things such as
upgrades would go smoothly, without ever causing panic
kdf;342226 Wrote:
Putting a one-sentence post how do I reset the transporter would have
answered your issue.
Is this really so much to ask?
As a Professor at UC Berkeley you should know better than to expect a
good result from a childish rant that threatens to toss the device into
On 20-Sep-08, at 1:38 AM, Nonreality wrote:
kdf;342226 Wrote:
Putting a one-sentence post how do I reset the transporter would
have
answered your issue.
Is this really so much to ask?
As a Professor at UC Berkeley you should know better than to expect a
good result from a childish
kdf;342248 Wrote:
On 20-Sep-08, at 1:38 AM, Nonreality wrote:
kdf;342226 Wrote:
Putting a one-sentence post how do I reset the transporter would
have
answered your issue.
Is this really so much to ask?
As a Professor at UC Berkeley you should know better than to expect
a
Kdf, I must agree with nonreality. It's useful, if not being tolerant,
at least being comprehensive about standard reaction mechanisms.
Needless to say, there are some limits on public forums and you've just
crossed one. Come back, please. A community is worth nothing without
involved,
tygar;342147 Wrote:
*putting a one-sentence note (or even a simple link) on the download
page would address this issue*
I'm sure lots of issues could be addressed that way, but at some point
the list of notes/links would get so long people would complain about
that instead.
A wiki entry
Skunk;342255 Wrote:
If anything I think this is a good reason for model-specific forums,
with the most common/recent problems stuck at the top.Another good idea
Skunk. Something you could read about before
upgrading. Maybe a line in the install saying Have you read the SB
Classic forum
On 20-Sep-08, at 3:00 AM, Skunk wrote:
tygar;342147 Wrote:
*putting a one-sentence note (or even a simple link) on the download
page would address this issue*
I'm sure lots of issues could be addressed that way, but at some point
the list of notes/links would get so long people would
kdf;342248 Wrote:
Berating people for disposing
of material that should belong in a recycling programme instead of a
landfill is *never* something I will NOT apologise for.
Subconscious apology, or typo?
g
--
Skunk
http://www.last.fm/user/TheSkunk/
On 20-Sep-08, at 3:11 AM, Skunk wrote:
kdf;342248 Wrote:
Berating people for disposing
of material that should belong in a recycling programme instead of a
landfill is *never* something I will NOT apologise for.
Subconscious apology, or typo?
are you asking? or like so many, making up
kdf;342262 Wrote:
and again solved with a simple one-line question, rather than a rant.
especially one that threatens to irresponsibly and unethically toss
something (that has numerous methods for recycling/return) into a
landfill.
-kdf
I'm going with advanced search as the most
On 20-Sep-08, at 3:26 AM, Skunk wrote:
kdf;342262 Wrote:
and again solved with a simple one-line question, rather than a rant.
especially one that threatens to irresponsibly and unethically toss
something (that has numerous methods for recycling/return) into a
landfill.
-kdf
I'm going
kdf;342248 Wrote:
On 20-Sep-08, at 1:38 AM, Nonreality wrote:
kdf;342226 Wrote:
Putting a one-sentence post how do I reset the transporter would
have
answered your issue.
Is this really so much to ask?
As a Professor at UC Berkeley you should know better than to expect
a
ModelCitizen;342357 Wrote:
Landfill is the least important part of the post. kdf has been a long
time supporter and major contributor to the SlimDevices stuff. He was
helping people with their problems when I came along with a SqueezeBox
1. He was probably doing the same for the SliMP3.
Many users have reported on this forum that they have experienced this
bug during firmware updates. Two suggestions made above for dealing
with this bug are:
- -To contact SlimDevices support-:
But owner ccjj reports above that his
back-and-forth exchanges with SlimDevices did
It's not the consumers job to provide product information, it's the
manufacturers.
No supplier can possibly provide information about all the possible
in-use combinations for their products. The community provides a very
useful service in adding that.
--
amcluesent
Thanks for the animated discussion in response to my original post.
A few points to take home:
(a) Some have implied that I am arguing against upgrades, or insisting
that upgrades be 100% error free. I am not suggesting that at all.
However, given the widespread frequency of this problem, I
tygar wrote:
You are right. It appears Logitech expects all of its users search the
forums before performing an update (although, as I pointed out above,
some forum posts give apparently incorrect information, such as advice
to perform a xilinx reset). Note that searching the SlimDevices
dsdreamer wrote:
Don't get me wrong, I am fan of Slim Devices and what they do and I do
still recommend them to friends. But if the *perception* is that the
experience of these wonderful products is likely to spoiled by the
quality of the software, their success will be limited. So, if a
pfarrell;339985 Wrote:
ModelCitizen wrote:
try finding the page.
Its a wiki, feel free to edit it, add new pages, etc.
Just pointing out that you claimed it was not in the wiki, and it was.
Hard to find, perhaps.
If you can't find the info it might as well not exist.
Edit the wiki? It's
ModelCitizen;341837 Wrote:
Before anyone jumps in... wikipedia works only because Google exists
and has prioritised/indexed it.
The same holds true for the entire WWW - take away the search engines
and it's impossible to find anything (as those of us who've been around
a while can
radish;341851 Wrote:
Interestingly I just googled reset transporter and guess which wiki
page came up as the second hit? I guess google works here too :)
Damn
MC
__
--
ModelCitizen
On average people have fewer than two feet.
http://www.last.fm/user/ModelCitizen
Ya, google has us fuully indexed... here's a tip too. Use this in the
Google search window to restrict your search to us:
[search keywords phrases] site:slimdevices.com
--
mvalera
Michael Valera
Online Communities Manager
Logitech Streaming Media Business Unit
slimdevices.com
iPhone;339870 Wrote:
This happens all the time with all kinds of electronic equipment.
No it doesn't, not with my stuff anyway. I can't remember ever having
to perform a factory reset on any other piece if equipment I own. The
Transporter is an expensive piece of audiophile kit, perhaps
I think the professor's comments deserve some serious review and soul
searching.
Do you?
--
Goodsounds
Goodsounds's Profile: http://forums.slimdevices.com/member.php?userid=14201
View this thread:
ModelCitizen wrote:
The factory reset cure was not documented (wiki, manual or otherwise)
You mean like this?
http://wiki.slimdevices.com/index.php/Hardware_Reset_commands
--
Pat Farrell
http://www.pfarrell.com/
___
discuss mailing list
pfarrell;339887 Wrote:
ModelCitizen wrote:
The factory reset cure was not documented (wiki, manual or otherwise)
You mean like this?
http://wiki.slimdevices.com/index.php/Hardware_Reset_commands
Probably should let this lie as it's a very minor, niggling and
pedantic point within this
I wish people would try to understand that much technology is at the
forefront of the possible due to pressure from the very people who
complain if things go wrong.
Just as an example I recently spent three hours trying to find out how
to reset and setup a modem/router. The security set up of
ModelCitizen;339893 Wrote:
Probably should let this lie as it's a very minor, niggling and pedantic
point within this thread and increases noise to signal ratio but
try finding the page. I've just searched for Factory Reset and Factory
Reset Transporter and although it's possible to find
I had the same problem for 3 weeks already and had install/uninstall
SC7.1, 7.2 and back to 7.0... again and again... send an email to
Slimdevices via their web site. Got an answer back a few days later
trying to verify my hardware config. I replied to them everything and
got another email
ccjj;339917 Wrote:
I had the same problem for 3 weeks already and had install/uninstall
SC7.1, 7.2 and back to 7.0... again and again... send an email to
Slimdevices via their web site. Got an answer back a few days later
trying to verify my hardware config. I replied to them everything and
ModelCitizen wrote:
try finding the page.
Its a wiki, feel free to edit it, add new pages, etc.
Just pointing out that you claimed it was not in the wiki, and it was.
Hard to find, perhaps.
Anyway, how long is it supposed to take a person who listens to music
on a device to work out that it
pfarrell;339985 Wrote:
The transporter is a computer. As is the
Controller, and of course the thing running SqueezeCenter.
They are not like a turntable, where you turn it on, put the arm over
the record and music appears.
The original poster, in my opinion, had reasonable expectations.
This is a very common problem for the Transporter and this upgrade. I
agree entirely with the poster. There should be some obvious warning
(and help) with the for Transporter users with this software/firmware
upgrade.
MC
--
ModelCitizen
On average people have fewer than two feet.
...and it's this type of thread that keeps me from a Transporter. Years
ago, almost 20 now, I spent the same amount on a CD player. Obviously,
my CD player doesn't have the same level of software complexity, but so
far I have yet to do anything but turn it on and enjoy what comes out.
I have a
tygar;339512 Wrote:
Finally, I found a post suggesting a factory reset. It didn't tell how
to do it that. Here is how. With your first hand, hold your
Transporter. With your second hand, plug in the Transporter. With
your third hand (apparently, this reprogramming system was not
funkstar wrote:
tygar;339512 Wrote:
Finally, I found a post suggesting a factory reset. It didn't tell how
to do it that. Here is how. With your first hand, hold your
Transporter. With your second hand, plug in the Transporter. With
your third hand (apparently, this reprogramming system
I'm obviously super-human 'cos I can do it with only one hand.
MC
--
ModelCitizen
On average people have fewer than two feet.
http://www.last.fm/user/ModelCitizen
ModelCitizen's Profile:
In defence of the Transporter I must say that I've had mine since they
were first released and the only problem I have ever had with it was
installing firmware 40. Even then a quick revert to the previous
version cured it.
The pure and alive sound of the device is entirely worth the (in
Robin Bowes;339607 Wrote:
That's an engineering solution. This guy is a Computer Scientist - you
can't expect him to think of that. :)
R.
Oops! My bad. Could that be why i flunked CS? :)
--
funkstar
funkstar's
I'm sorry to hear that some users have experienced problems with their
transporter upgrade to 7.2.
I'm happy to say that I had no problems; the tranporter firmware
upgrade worked first time around.
I'm running SqueezeCenter version 7.2-22900 on a Gentoo Linux system
and transporter firmware
Likewise I did not have any problems with any of my equip
(SB/SB2s/SB3/Transporter/Boom) upgrading from 7.1 to 7.2. Being part
of the beta program this also included many pre-release firmware
upgrades for 7.2.
Slim always stands behind their product with outstanding support in the
event
Mine did it when I first upgraded to (I think) 7.2, this would have been
a nightly so it was a while ago. Didn't have time to diagnose when it
happened so I had to replace it with a spare SBR for a party I was
having. Somewhat annoying! Anyway, it hasn't happened since and the fix
is pretty
The TP is software and hardware system. CompSci can yet provide provably
correct solutions for a system of systems. I don't recall my TP bombing
out that badly; who hasn't had to take the battery out their phone,
reboot Windows, hard-reset iPods...
--
amcluesent
tygar;339512 Wrote:
I have been a long-time customer and evangelist for SlimDevices/Logitech
-- I've bought at least 8 SlimDevices products and currently use a
Transporter as my main listening device.
Today I upgraded to SqueezeCenter 7.2 after having used successfully
used various
iPhone;339749 Wrote:
First question, just how was Slim Devices going to warn or contact ALL
Transporter owners prior to upgrade?
How to warn owners? With a simple, single-sentence warning message on
the download page. Given the number of owners who have reported this
problem, it seems it
tygar;339816 Wrote:
For some reason, it was not obvious to me that when an upgrade causes my
device to spontaneously fail, I should try power-cycling the device
while holding down the ADD button on the remote.
You are right. It should have worked.
You keep saying your Transporter failed.
I have been a long-time customer and evangelist for SlimDevices/Logitech
-- I've bought at least 8 SlimDevices products and currently use a
Transporter as my main listening device.
Today I upgraded to SqueezeCenter 7.2 after having used successfully
used various SlimServer 6.5 versions. And,
i only owned one sb2 for a long time, and i learned long ago that
occassionally for whatever reason after a FW upgrade, you have to cycle
power or unplug, replug, or even factory reset.
i agree, its annoying. but with that much gear, you're lucky this is
the first you ever had to do it.
i
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